Best Cruises

Heidi from MyCruises helped me sort out some minor issues with my booking. She followed it through and went above and beyond to ensure I had those… Read more

issues rectified in a timely manner, thankyou Heidi , it's a pleasure dealing with someone who gets back to you and follows through

I went on my second lunch cruise around Sydney harbour with Vagabond cruises,All I can say if you are looking for a great relaxing time listening to… Read more

Jazz music,great lunch ,staff are very pleasant and very polite and helpful , views around Sydney harbour are great ,this would be the one , My husband came along this time and for him to say he had a great time I was very impressed To the Captain who drove the boat thank you and A big thank you to all the staff Can’t wait to go again see you all soon Kind Regards Matilda Webbey

It’s smells like rotting bodies everywhere, the sewer pipes leaked in one of the trivia spaces, the foods is probably better in prison and quite frankly it’s just not fit for humans.

We are in the early stages of booking our next holiday, but so far things have gone smoothly. The young lady we spoke with was very helpful.

If I could rename this company, it would be “Sht Time Cruise.” The owner, Chris, was shockingly rude to our entire group of 50 guests. From the… Read more

moment we boarded, the atmosphere was unwelcoming and unpleasant.

Drinks were misleading: when ordering a gin and tonic, they hid the gin bottle behind the counter and served only tonic water.

Food service was unacceptable: nothing was offered until late in the evening, and when food finally arrived, guests were given only a single small piece. Anyone who asked for seconds was told to line up again, and one guest was even threatened with being thrown off the boat for requesting more.

Despite charging us $10,000, the service felt designed to squeeze money out of us rather than provide any hospitality.

This was one of the worst experiences we’ve ever had. Absolutely ridiculous behavior and treatment. I strongly advise avoiding this company at all costs.

Will scam you out of money – The most unprofessional service I’ve ever dealt with. They forged our signatures to scam us out of receiving back the $500 bond. They claimed we… Read more

caused damage to the boat but have not provided evidence of damage caused by us. After multiple attempts at asking for time stamped photo evidence, they cannot provide anything. Claimed they showed us the damage when we completed our trip but they be DID NOT. They also claimed we signed to accept the damage when we completed our trip but we DID NOT. They sent a screenshot of our “signature” made at 3:24pm but we didn’t disembark the boat until after 4:00pm. So dodgy. Do not trust them!

Booked a mini suite for the cruise from Sydney to New Zealand over Christmas Contacted them today 1 October to ask when the wanted final payment,… Read more

was told our booking had been cancelled without notice . We had to book again but no mini suite was available so we were down graded and had to pay two thousand dollars more . NEVER AGAIN.

My wife and I bought the Captain Cook Vivid Cruise to celebrate our special event. It turned out to be a disastrous experience. We bought a cruise… Read more

hoping to watch the drone show, but it was cancelled. I called Captain Cook and asked if I could get a refund or rebook my cruise for Sep or October, and they advised me to email them. I did, but never received a reply back. We turned up for the cruise and were surprised by how many people tried to board the ship. The staff did nothing to control the crowd; as a result, many people tried to sneak in, disrespecting those lining up. One of the passengers ( a woman) was pushed from the pedestrian bridge to the ocean! Staff didn't care much, and some passengers pulled her out of the cold water. The boat itself has plenty of open space, plus a few tables and couches. By the time we got in, no seats were available, and the staff were not visible to assist passengers who came last. AS a result, we were standing for 2 hours like horses in the middle of the boat with lots of screaming kids running around. The cruise went from Barangaroo to the Circle que and back. We paid $60 each. We could've caught a fairy to have the same views of Vivid lights, which would cost way less. We will never use Captain cruises again.

Attempted to Log into my Carnival Australia Cruise Manager to pay the balance of my planned cruise. Saved login doesen't work. Tried my wife's… Read more

login, not working either. Phoned Carnival on 1800 764 7419 and spoke with an person who wanted me to pay over the phone by credit card with an additional $100 for bank fees and taxes. No thanks, assistant then advises the website is down for maintenance for 24 hours, but no message when attempting to login.

Come on Carnival, I understand these things require maintenance from time-to-time, but at least flash a message confirming the activity. And, please have a look at the bank fees and taxes that you're trying to charge. Not happy Jan!

Never again! Underwhelming, disappointing, no one with the cruise line actually cares. Show details

The cruise was quite good but trying to get our money back from the casino is a long drawn out pain in the....... 10 weeks have passed. You can't… Read more

call anyone and they reply to enquiries with that old cliques. The cheques in the mail. You can't do anything about it. Princess cruise lines distance themselves from this process.

Sunlover cruise to Moore Reef , staff were exceptional, courteous, friendly. Was a great day all around. Thanks guys , will come again Show details

Very very disappointing experience on the Spirit of Tasmania. Travelled from Devonport to Geelong. My husband and I had been looking forward to this… Read more

experience as the pinnacle of our 10 day Tasmanian holiday. We are not experienced travellers. We were walk on passengers and I had booked us a double cabin. It was pelting rain from the time we arrived at the terminal at 1.30pm. We discovered we could only take hand luggage into the cabin and our small suit cases had to be stowed in the hold. So my husband and I and a pregnant lady and her family were on the floor with open suit cases trying to sort out what we all needed to repack. We had assumed this was applicable only to those who had driven on board. At 4.30pm we were able to sign on and at 5pm we were able to start boarding. We didn't know we had to go though a metal detector. This was basically housed under a open sided walk way with rain blowing in. The trestle table was saturated. We had been to the Lavender Farm earlier in the week and I naively bought several tins which I had shoved into our various bags wherever there was room. I was not happy and after the fourth attempt at the metal detector I was ready to dump the contents of all our bags on the wet table and swim to Geelong. We eventually found our cabin and later we went up to the top deck cafe/bar. I was confused at first because I noticed a lot of water on the floor in the amount of an inch. There was a wet floor sign. However, when I futher looked around the space I noticed more flooding with no sign. On a positive note, I did enjoy the view from the port hole in our cabin. Most definitely not worth the money we paid. I would hope that the brand new Spirit of Tasmania ferries are far superior. We couldn't get of the ferry fast enough.

Extremely disappointed by the lack of compassion and flexibility shown by Royal Caribbean. We have a confirmed booking on Navigator of the Seas… Read more

departing in January 2027 and, due to unforeseen circumstances, requested an extension of our final payment date until 31 October 2026.

At no point were we seeking a discount, refund, cancellation, or any financial concession. We simply requested additional time and made it clear that we remained fully committed to the booking and intended to pay the balance in full.

Despite this, Royal Caribbean offered only a 3-day extension, which felt dismissive of our circumstances and completely disproportionate to what was being requested. Rather than working with loyal customers to find a practical solution, the response appeared inflexible and lacking any genuine consideration of our situation.

What is most disappointing is that the interaction left us feeling as though our circumstances and loyalty counted for very little. As customers who were acting in good faith and seeking a reasonable accommodation, we expected a far more customer-focused approach from a company that promotes exceptional holiday experiences and customer care.

Unfortunately, this experience has left us feeling undervalued, unfairly treated, and questioning whether Royal Caribbean truly places its customers at the centre of its business.

We hope management reviews this matter and empowers staff to exercise greater discretion and common sense when genuine customers are facing temporary and unforeseen difficulties.

This Company APT and it subsidiary Travel marvel claim that they are a premier travel company offering a premier experience and you pay more for it… Read more

than the likes of Trafalgar or Cosmos. I paid thousands to do a premier Rockies and Alaska trip this year back in July and it was not a premier experience at all. 2 and 3 star hotels, that they pass off as 4 and 4.5 star hotels and they pride themselves of offering small based tours of somewhere between 20 and 30 people, when in actual fact we had 50 on ours. They flat out lie and charge more than the other tour providers for the same tours, and indeed we ended up staying in most of the same hotels as their cheaper competitors. I have upload photos of our accommodation in Banff so that you can all see what to expect. The room was a disgrace with a bathroom you could hardly move in, holes in bedsheets, wall views and construction in the hallways. My advise book the cheaper companies like Trafalgar and Cosmos, its the same itinerary and the same hotels only about half the price...I will never travel with APT or Travelmarvel again

Have just returned from a 10 night, Broome to Darwin cruise with Ponant. The Kimberley is definitely best seen from the water. First class in all… Read more

aspects. Would definitely recommend this cruise. In fact, I will go again at a diff ent time of the year.

It has been a fortnight since we did our Broome to Wyndham Kimberly cruise with Eco Abrolhos and we still can’t stop thinking about it. The crew were… Read more

fabulous, well informed and very attentive. It goes without saying that the scenery was spectacular but I will add photos just don’t do it justice. You need to experience it in person. This cruise had it all, history of the region, indigenous culture, fishing, crabbing, swimming in beautiful waterholes and showering under waterfalls. The food was delicious and every night we enjoyed amazing sunsets with drinks, nibbles and fabulous company. Eco Abrolhos has a very relaxed atmosphere and it goes with out saying that I would highly recommend it to anyone wishing for an authentic experience i the Kimberley’s .

What a fabulous way to travel. So smooth and fun going through locks along spectacular riverbanks. A balcony cabin is a must so you can experience… Read more

the locks close up or watch the world float by in down time. The included daily tours were exceptional and offered something for everyone - gentle, able, high octane and even more active. The guides on land were highly knowledgable about their cities and very giving of their special places to eat, visit and see. The food onboard was exceptional and the service sublime. We did the Chef’s Table and would highly recommend it. The entertainment brought onboard was fabulous (we had 2 young ladies who could sing the phonebook and a young lady who won Idol (or one of those shows) - all were exceptionally talented - very high standard. The onboard singer was great and did musical trivia which was hilarious. Could not fault our AmaWaterways cruise. AmaPrima is a beautiful ship and all the staff were so lovely and friendly and from all over the world. Zah, Kai and Tohri were exceptional. Monica - Fabulous. Even the Captain floated around the ship and was approachable.

River Cruises – We have been on 2 cruises (Rhine & Rhone Revealed 2019 and Zurich to Vienna) and both were well organised with excellent tour directors. Rooms were… Read more

very good and the was food excellent. Excellent and entertaining local tour guides. Drinks with meals were included featuring local wines. The food/drink waiting staff and room cleaners were friendly & efficient. We enjoyed dancing on board with a local musician every night.

Excellent helpful staff helped me take advantage of last-minute cruise tour with Cunard at great price reduction. I hope the rest of my tour goes as well as the booking process.

Crazy expensive. Feel sorry for the tourism on this island as too expensive to visit. $260 return for a 2 walk on passengers with no car. Ridiculous. Show details

Unfortunately our recent cruise on the MS Noordam (Auckland to Sydney) did not meet our expectations, particularly in the dining areas. Whilst the… Read more

beverage staff were excellent, we found waiters in the main dining room apathetic about service. Meals were rushed and the food was not great. The Lido buffet was a nightmare...nowhere to sit and food was not presented well and looked unappetising. Our biggest disappointment was the Pinnacle Grill. Whilst the atmosphere was lovely, the food was a disgrace. 3 prawns on a plate with tomato sauce, and a raw (not medium rare as ordered) rack of lamb is NOT 5 star dining. Considering the additional cost of US$52 per person we were more than disappointed. After speaking to the maitre'd we felt we should've been invited back for a complimentary meal. Instead, a plate of chocolate crackles was delivered to our suite! Very poor customer service. Have to mention that our room steward was excellent, as were the room service staff. The band and dance group were very professional and provided some great entertainment. Other entertainers brought on board at various ports were 2nd rate (apart from the Australian magician). We have another cruise booked for January 2027 which I booked before this cruise. Hopefully the Westerdam can redeem the shortfallings of the Noordam.

We had our cruise and holiday cancelled by the travel agent even though we were looking forward to the holiday which included 2 MSC cruises one in… Read more

the Grandiosa and the other in the Divina. We had put in a bid to upgraded our cabin and on the day our holiday was cancelled MSC decided to take the money from our account for the cabin upgrade and now refuse to refund the money as they say it was non refundable. We did not cancel the trip in fact we were looking forward to our Europe vacation. I will not travel with MSC in the future and find their refusal to refund our money after taking it when the travel agent had already cancelled our vacation reprehensible. Typical large company making money off innocent people.

Tea Gardens Ferry – The ferry is a great trip from Nelson Bay to Tea Gardens. Built in the 1940s it takes an hour to travel across the bay and up the Myall river. The… Read more

staff are friendly and give a commentary. Dolphins can be spotted on the way. Once at Tea Gardens a quick walk along the river followed by lunch then another wander before heading back.

The best new year we had! – My boyfriend and I wanted to celebrate New Year's Eve together. It was one of the best decisions we made together. We googled best ideas and went for… Read more

NYE Cruises. We went on board the Sydney Showboat NYE cruise and spent the last day of the year pretty well, like never before! We enjoyed the fireworks display as well as the cabaret show onboard. We had a really good night. 100% recommendable.

Simply the best! – In November 2005 my wife and I went on the Orion, the first (and last) cruise ship to visit Dili in East Timor. It was a fantastic experience and all… Read more

aspects were exceptionally good. Since then we have been on several more, through the Solomons and on her sister ship to Borneo - all unforgettable experiences.

They aren't cheap though and starting at about $1600 a night for a cabin, plus the cost of your drinks, it is something we plan on carefully and about every 2 years. We wait til they have a last minute offer. Last couple of times we have been able to get half price deals through a friend now at Clean Cruising who notifies us as soon as they come out and handles the bookings etc for us.

But last time we had about 2 weeks notice so just have to be prepared to take off at short notice & makes them affordable for us anyway.

The fellow passengers are always a good bunch, except when there are media people on board and they tend to take over things but even on this small ship there are plenty of places to chill out. This is a perfectly maintained ship with a very attentive, cheerful crew right down to the bar staff who know your first names and favourite drink from day one. The food is superb, whether fine dining or al fresco BBQ, just get spoilt rotten and we love it! But it IS about the destinations and it is something else to visit a remote island village for the first time ever from a ship of any type.. Too much happening everyday, announcements and briefings and not much time to rest up in between. And it is NOT geared for fishing OR diving except on expensive side trips. Should provide affordable drinks packages as it can quickly blow your budget too.

Great cruise, great staff. Highly recommended – Crew were very knowledgeable and accommodating. A great overall experience. Highly recommended if you're staying at tidal river. Show details

Just returned from our first Regent Seven Seas cruise from Montreal to NYC booked through MyCruises. We were totally blown away by the service… Read more

quality of RSS. It is everything like they claimed and better. Its status of ultra luxury is well deserved, especially with its included valet laundry service, free WiFi, and unlimited excursions. Well done RSS!

Wonderful – We are family of 11 and 50 degrees North planned our holiday in Lapland this Christmas and a couple of other countries along the way. We have to say… Read more

just an excellent experience and we would certainly use this company again. We can't thank you enough for a wonderful holiday and all of your recommendations and arrangements. Don't think twice about making contact with them. L.B.

We are extremely disheartened by the complete lack of empathy and understanding shown by Azamara Cruises in light of a deeply personal and tragic… Read more

event. My wife and I had planned a five week European holiday including a cruise with Azamara. Just three days before our departure, my beloved 95 year old father-in-law passed away. We understood that our travel insurance wouldn't cover the delay however we made the conscious and respectful decision to postpone our trip by two weeks, simply to be able to attend his funeral. This unfortunately meant missing our scheduled flight and cruise departure dates. While our airline, accommodation and other companies responded with compassion and practical solutions - offering reasonable flexibility with minimal penalties - Azamara's reaction was starkly different. Despite explaining the situation and providing a copy of the death certificate via our travel agent, we were met with rigid policies and a lack of human consideration. The first piece of feedback was 'that's what travel insurance is for'. Subsequently the only offer is a credit of $5,169 toward a future cruise, valid for 12 months - whilst keeping the balance of the $12,258 we had already paid. No full credit, no refund, no reschedule, and no empathy. It was in this moment we realised, some companies simply do not care about their customers beyond the transaction. To be treated with such indifference during an already painful time is both shocking and disappointing. For this reason, we cannot in good conscience recommend Azamara Cruises to anyone. When choosing a company for your holidays, particularly something as personal and expensive as a cruise, compassion and flexibility should matter. Unfortunately, Azamara failed on both counts.