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American Express Platinum

American Express Platinum

2.9 from 50 reviews · View Statistics
See the Best Frequent Flyer & Travel Credit Cards in 2021 as rated by Australians on ProductReview.com.au.
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Pros

  • Up to 200,000 bonus Membership Points on offer (see Details)

  • No pre-set spending limit

  • Card is made of metal

  • 2.25 Membership Rewards points per $1 spent

Cons

  • $1,450 Annual Fee

  • Minimum required income of $100,000

Details

CategoryFrequent Flyer & Travel Credit Cards and Rewards Credit Cards
Card TypeAmerican Express
BenefitsComplimentary Travel Insurance, Sign-Up Bonus Points Offer and Travel Credit
Minimum Income $100,000
Additional Cardholders 4
Additional Cardholder Fee $0 p.a.
Minimum Repayments100%
Rewards ProgramAmerican Express Membership Rewards
Points Earn Rate 2.25 points per $1
Points Conditions
  • 2.25 points per $1 spent on all purchases except government bodies in Australia

  • 1 point per $1 spent with government bodies in Australia

There is no cap on earn rate.

Contactless PaymentsApple Pay, Fitbit Pay, Google Pay and Samsung Pay
Rates & Fees
Late Payment Fee$6
Annual Fee$1,450 p.a.
Foreign Transaction Fee 3%
Overseas ATM Withdrawal Fee$1
Interest Free Period 44 days
Introductory Offers
Sign-Up Bonus

Receive 150,000 Membership Rewards points when you spend $3,000 in the first 3 months, plus an addition 50,000 points in Year 2 upon fee renewal.

Introductory Offers
  • Receive a $450 travel credit that can be used on eligible flights, hotels, car hire or unique experiences.
  • Complimentary access for you and a guest to over 1,200 Airport lounges across 130 countries and counting.
Visit official website

Reviews

  • Transparency
    3.0 (32)
  • Customer Service
    3.4 (33)
  • Rates and Fees
    2.3 (32)
  • Rewards
    3.0 (28)
  • Online Experience
    3.2 (31)
  • Application Process
    3.6 (26)
Previous
Next
Graham
Graham Sydney, NSW

AFR removed after 6 months

published
Transparency
Customer Service

Card is great. Insurance from Chubb is worthless.

published

American Express are great and the features of the card are fantastic. The travel insurance from Chubb is a joke though. I had to make a claim against the policy and even Amex were stunned by their Houdini-like antics to get out of their responsibility.

Incentivised Review No
Marcspix
MarcspixSydney, NSW
  • 7 reviews
  • 14 likes

Horrible!

published

Travel Credit that expires 31st March 2021?? Of course! Amex is a joke! Take your money with offers then don't honour your $450 yearly fee! Of course no one wants to use Amex!! No Integrity!

Transparency
Customer Service
Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum compares to other Frequent Flyer & Travel Credit Cards

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brokingassociates
brokingassociatesSouth East Queensland, QLD
  • 9 reviews
  • 2 likes

Waste of Money AVOID at all costs. Pathetic service.

published

Absolutely ABYSMAL service. All off shore one person not capable of addressing issues. Poorly trained staff. Enquiry Passed on & on from one to another.
AMEX cards are Rarely accepted by vendors and they charge extra to use. Which more than offsets THE points benefits.
Points system is a SCAM, they charge an annual fee on top of the card fee. Points are pretty much worthless.
It would appear they sell your data.
Pleanty of card providers out there. AMEX days are numbered.
AVOID AT ALL COSTS

Transparency
Customer Service
CamoDuck
CamoDuckSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Benefits not worth the expensive annual fee

published
Transparency
Customer Service

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Next

The benefits are good in theory

published
Transparency
Customer Service
John
John
  • 2 reviews
  • 1 like

Shocking service with Amex travel actually provide by Expedia!!

published
Transparency
Customer Service
seb
sebSydney, NSW
  • 4 reviews
  • 3 likes

Bye Bye !!

published

Because Amex declined my chargeback request for outstanding monies that my travel agent refused to refund on a trip my wife & i couldn't take this year ..They've just lost a customer who spends 50K a year on his platinum.
How dumb can some companies be !!!

Transparency
Customer Service
Mgas
MgasSydney, NSW
  • 8 reviews
  • 2 likes

This card is fantastic

published

The customer service on this card is excellent. Any time you need to contact the call centre they are knowledgeable and helpful. The annual fee is on the high side but worth it for the savings in travel insurances and extended warranties.

Transparency
Customer Service
Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum compares to other Frequent Flyer & Travel Credit Cards

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Paul. S
Paul. SMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

If you travel a lot its a fantastic card to have.

published
Transparency
Customer Service
Byron M.
Byron M.Hunter Region, NSW

pathetic customer service.

published

Their customer service is essentially non existent.
Don't fool yourself to think the travel insurance is helpful.
I see absolutely no value in any product provided by AMEX and will gladly not be using them in the future.

Transparency
Customer Service
Aussiebloke34
Aussiebloke34Perth, WA
  • 40 reviews
  • 53 likes

Three times the annual fee of the same card in America

published

Company is ripping Australians off charging $1450, vs $550 for exactly the same thing (actually technically we get less, being less offers etc we can use) so that is almost 3 times the annual fee for less beniefts.

Again another company ripping Australians off.

Incentivised Review No
Barry Plant
Barry PlantSouthwest, VIC

DO NOT USE!

published

Please believe me that you will be worse off as a business using this card! I would give 0 stars if I could! They increase and decrease limits without advising you, continually ask for business turnover updates, charge absolutely ludicrous fees if you're two days late in paying (when I was overseas) - the worst banking experience I have ever encountered! DO NOT JOIN - BELIEVE ME!!

Transparency
Customer Service
Omar A.
Omar A.
  • 2 reviews
  • 1 like

Great looking Card,

published

Beautiful Heavy Card. Expensive yearly fees, however the benefits of having the card pay off, especially if you travel a lot.
Downfall is the inability and complexity of trying to enrol in the rewards programs that are offered. Lots of glitches with AMEX being able to connect with the hotel providers, AFR and others.
Platinum customer service is sadly not very helpful either! you get promised call backs and follow ups regarding issues and they hardly follow up, so be prepared for the run around like you do with any other corporate provider

Transparency
Customer Service
unhappy_nbn
unhappy_nbnPerth, WA
  • 2 reviews
  • 7 likes

Expensive but if you use the benefits its good

published

If you stay at mid-tier to luxury places and you often stay at these (with your own money), then this card is great. It gives you access to a number of hotel frequent traveller membership groups at 'Gold' level.

Also if you transact a lot its worth it for the frequent flyer points.

Also I made an error when setting up the direct debit and I didnt realise but my bill was overdue by 14 days. It doesnt look like I was charged any penalties, but the concierge did say if I was charged penalties they would look to reverse it in light of the honest mistake.

I'm only a new Platimum Card holder, so far I must say I'm pleased. Customer service is way way more professional than Visa/Mastercard and I think AMEX Credit Card too.

Transparency
Customer Service
Frequent Flyer & Travel Credit Cards

Find out how American Express Platinum compares to other Frequent Flyer & Travel Credit Cards

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