2American Express Platinum

American Express Platinum

2American Express Platinum
2.5

69 reviews

PositivevsNegative
35% · 2441 · 59%

Transparency
2.6
Customer Service
2.8
Rates and Fees
2.1
Rewards
2.8
Online Experience
2.8
Application Process
3.4
Up to 200,000 bonus Membership Points on offer (see Details)
No pre-set spending limit
Card is made of metal
2.25 Membership Rewards points per $1 spent
$450 travel credit each year
$1,450 Annual Fee
Minimum required income of $100,000
Brand Manager for American Express? Claim your listing.

Details

CategoryFrequent Flyer & Travel Credit Cards and Rewards Credit Cards
Card TypeAmerican Express
BenefitsComplimentary Travel Insurance, Sign-Up Bonus Points Offer and Travel Credit
Minimum Income $100,000
Additional Cardholders 4
Additional Cardholder Fee $0 p.a.
Minimum Repayments100%
Rewards ProgramAmerican Express Membership Rewards
Points Earn Rate 2.25 points per $1
Points Conditions
  • 2.25 points per $1 spent on all purchases except government bodies in Australia

  • 1 point per $1 spent with government bodies in Australia

There is no cap on earn rate.

Contactless PaymentsApple Pay, Fitbit Pay, Google Pay and Samsung Pay
Rates & Fees
Late Payment Fee$6
Annual Fee$1,450 p.a.
Foreign Transaction Fee 3%
Overseas ATM Withdrawal Fee$1.25
Interest Free Period 44 days
Introductory Offers
Sign-Up Bonus

Receive 150,000 Membership Rewards points when you spend $5,000 in the first 3 months, plus an addition 50,000 points in Year 2 upon fee renewal.

Introductory Offers
  • Receive a $450 travel credit that can be used on eligible flights, hotels, car hire or unique experiences.
  • Complimentary access for you and a guest to over 1,200 Airport lounges across 130 countries and counting.
Visit official website

Reviews

69 reviews
Marco L.
Marco L.3 posts
 
Customer Service
Rewards
Application Process
Varya T.
Varya T.
 

Terrible concierge service

Terrible concierge service! Utterly ineffective in three attempts for various events, both overseas and in Australia. Failed to assist with restaurant bookings and ticket inquiries. Compared to the USA service, it falls drastically short. When requesting clarification from the manager, they flatly refused. This is by far the worst service I've ever experienced. Show details
Transparency
Customer Service
Leeat B.
Leeat B.
  Verified

Fraudulent company

Amex is the most dodgy company I've ever experienced! I explicitly asked them about FX fees and they didn't tell me the correct rate. I explicitly told them to automatically pay off the whole balance on my card each month and they didn't - they enrolled me in partial payment so I was being charged interest. They refused to refund the fees they had fraudulently taken and then they didn't even cancel my card when I asked them to so they still charged me the annual membership fee. Dodgy company, terrible customer service! Not worth the points!
They know they can get away with anything because they are such a huge company - shameful! Show details
Peter B.
Peter B.
 

Be careful re your points if you cancel your card

I sold my business so cancelled my $1750 per year tianium business card. I went to redeem points about 35 days later. I triedon and off for 2 weeks to navigate the app as I could not find the points. When I eventually used the chat line I was informed that they were irreversibly cancelled. Apparently I had 30 days to redeem them but was never advised of that. There are close to 1million points at stake. Surely they were duty bound to advise of this condition and perhaps warn me close to time. Any advice on next steps welcomed Show details
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Harassment from  agent
Harassment from agent3 posts
 
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wakalin
wakalinSydney, NSW4 posts
 

good customer service

Has been having a lot of issue with online shopping, bills and need to call various customer service lately. American express has been helping me sorting out those problems. And the customer service are the easiest to deal with, no long waiting time and very friendly people. Show details
Rates and Fees
Rewards
Online Experience
sam
samSydney, NSW69 posts
  Verified
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Spring
SpringSydney15 posts
 

Unhelpful

Am on the phone for more than 1 hour. Simple question was how does the American Express card insurance works when you used the card when you use it to purchase air tickets. Guess what, your consultant ask me to look up myself. He kept on insisting that this is simple. Refused to transfer my call to his supervisor. Very disappointed. So is the insurance all a scam. Show details
Rob W.
Rob W.
 

Appalling Customer Service

I called Amex Platinum card customer service to request help with the various security codes, safe key numbers and other hurdles they now place in your way with online purchases. Once I eventually got through the relentless answering machine options to actually speak with someone, he was arrogant, aggressive and totally unhelpful. And then, mid-way through a sentence that I was explaining for a third time, he simply hung up! Is this what I pay annual membership fees of 720 Euros a year for? Disgraceful behaviour! Show details
Transparency
Customer Service
Rates and Fees
Online Experience
Trent
TrentSydney Surrounds, NSW7 posts
 
Rewards
Application Process
Simon
SimonSydney, NSW3 posts
 

Don't waste you time or money

Wont let you use it like a credit card even though they offer interest on late payments sometimes in business you cant make full payments on time and need few months to pay off after 60 days and making regular small payments and almost clearing outstanding amount they cancelled my card account and took my points and threating to put a default on my name for 5 years what's the point in having a card to make payments and then having to pay what you purchased back in full 4 weeks after the statement waste of time get a Qantas credit card instead Show details
194-gyu
194-gyu10 posts
 

Inflexible security process that makes no sense

Due to a glitch in the system, they didn't take my payment for the month properly. So they refunded my payment while charging an extra 6 dollars. FINE. I'll pay AGAIN. But guess what? I can't make payment because they BLOCK me off and I'm forced to use BPAY as the app and website don't accept direct payment through their platform (?)

And apparently, I have to wait for 6 months till they unblock my ability to pay directly on their website or app? SERIOUSLY?

Waste of time, inconvenient, inflexible, annoying! Show details

Transparency
Customer Service
Rewards
Online Experience
Application Process
Alex
AlexMELBOURNE5 posts
 
Online Experience
Application Process
Damien G.
Damien G.Sydney15 posts
 
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Chris in Sydney Australi
Chris in Sydney AustraliSydney, NSW9 posts
 

American Express is rigid and impossible to deal with

I changed direct debit details on my account. I confirmed with customer service that the new details were operative. They said yes. They then charged the old account. Then they hassled me repeatedly, after I told them over and over to put direct debit through to new account. I refused to clean up their mess. Their Asian call centre was impossible - robotic, and did nothing! Can't recommend AMEX, and you don't ever want to get on the Asian call centre merry go round Show details
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process

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