??!
1 photo
AMP Superannuation

AMP Superannuation

1.2 from 180 reviews

See the Best Retail Superannuation Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
3
3 star
0
2 star
9
1 star
164

  • Verified customer

Even a 1-star rating is generous

published

Absolutely disgusting service from AMP. I left Australia in January and have been trying to claim back the superannuation I am owed for the past 6 months. Sometimes I wait over a month before I receive any email response and this is only after multiple prompts to chase them. Each time I receive the minimum information required, almost as though they are trying to delay paying me back until I eventually get bored and give up. Shameful company.

Transparency
Customer Service
Rates and Fees

Edward N.

Edward N.

  • 2 reviews
  • Verified customer

Making everything complex for increasing their profits

published

Non-user-friendly website. If you try to cancel your AMP account or edit your TFN, they always ask you to call them or complete some complex forms. Imagine how much time and opportunity cost you are going to spend on this.

Its 2019, things like this should be done by simply clicking few buttons in few minutes. But well, thats the way they make money, hiding all beneficial information so they can charge you in the highest service fee, and spam you with countless useless advertisements.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
See all answers
Lizzy J.

Lizzy J.Hunter Region, NSW

4 years later and my partners death benefit is still not released.

published

My partner had his superannuation with AMP, and when died on 28 October 2015 he left it in his will that I was to be his beneficiary, but to this day, they are still stuffing around and have not released one cent of his death benefit. It takes weeks for them to return each email and there is nobody you can talk to who will help. This is a sickening way to deal with heart-broken loved ones.

Transparency
Customer Service

If you are considering using or currently with AMP you seriously need to shop around

published

I was with AMP for 20 years in good faith. Discovered I could get Death, TPD and Income protection for half of what they were charging me (Yes, literally half) and with double the cover (Yes, literally double). I wanted to stay with them (Because who can be bothered changing), so i called them to see if they could do anything. Answer was straight up no.
I have rolled my super over to Australian Ethical Super ( On average returns are as good as AMP) and the fees are much less.
And I have taken out Insurance with MLC (which is paid from my Aus Ethical Super fund). Too easy!! Saving heaps of money.
I really hope people get wise to AMP. No wonder their brand is averywhere, they are rolling in peoples money.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Suzanne M.

Suzanne M.New South Wales

Where are the negative stars?

published

Went through an ordeal trying to withdraw Super to put in SMSF. It’s been over two weeks and every time we think we’re there we are told we need to provide another document. Not happy at all

Transparency
Customer Service

Greg White

Greg WhiteGreater Melbourne (Metropolitan), VIC

What difference has the Royal Commission made?

published

After finally transferring the meagre balance of my wife's AMP super balance to another fund, AMP couldn't help taking a fat slice of fees (13%) out for apparent insurance and MySuper membership. AMP has cost my wife money. Apart from drawing AMP's ineptitude and greed to the publics attention, what benefits have the Royal Commission brought to consumers? Hurry up and pass legislation on the RC recommendations Coalition. The whole Super industry needs a major shake-up to remove the pigs from the trough and deliver the Super to those it was intended for.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

mr smsf

mr smsfPilbara, WA

A really bad way to grow your super

published

I've been hit with 'lazy persons' tax and I'm angry about that but I never asked to signed up for life insurance, income insurance and classified as a smoker which I'm not. My super account with AMP was sub 100K and the result is that I've rolled-over less that I've contributed, nice one AMP!
Oh, also one of the worst performing funds over the last 10 years and we've basically been in a bull market the whole time... where are your money managers located - youtube?

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Rossco M.

Rossco M.Greater Melbourne (Outer), VIC

CANNOT CONTACT AMP

published

After many attempts to call AMP about my superannuation with them, I've given up in disgust, they do not answer the phone and do not reply to messages left. I have transferred my super to Australia Super. Australian Super answered the phone within 30 seconds. Should have done it years ago. 33 years of paying their fees and never once had any advice or help. I hope the class actions have some success.

Transparency
Customer Service
Insurance Options

AMP JUST THE WORST COMPANY

published

How criminal can a company get before they get locked up. 2014 forced me to deal with a financial planner who charged $2500 for a financial plan that was useless to me. AMP gave no other option because they have gotten rid of their front of office. I wanted my super consolidated but as of 30 June 2019 wasn’t. Have to Yell at the poor staff to get anything done. Just the worst company. I have joined the class action against them and urge all others to join. Actively looking for another super fund.

Transparency
Customer Service
1 comment
JC NSW
JC NSW

DO NOT SIGN UP WITH AMP

published

Inefficient, sloths, day light robbers, bad and poor customer service, slow response for urgent matters, horrible company to trust with your funds, they will find any excuse to not release your funds to other company, I've been dealing more than 3 months to get my funds transferred to another company, they find any excuse, even saying that I have change my name! I have never change my name! They dont know what they are doing, they have passed my case to more than 4 agents and no one is helping! Useless!


J Court

J CourtSouth East Queensland, QLD

Call response time

published

Called twice and wait time for an operator was more than 20 minutes each time. Hung up on first call and tried again following day to wait again for more time. Not efficient at all.

Customer Service

Tony Pembroke

Tony PembrokeSouth East Queensland, QLD

  • 4 reviews
  • 5 likes

waiting time

published

i am on the phone now have been waiting 1hr already no customer service got through to someone how asked if i was in the financial business (this is an excuse for making me wait )i have other business to attend to without wasting my time .finally got through to someone who has also put me on hold been waiting 90 minutes now finished my call and hope that they respond to what they say i wish i didnt have to give this any stars

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Edocs

Edocs

  • 2 reviews

Customer Service is beyond poor

published

The AMP Superannuation department is absolutely poor. Been on the phone for more than 40 minutes to get through. This is around 2:00pm in the afternoon. This is unacceptable for busy people.

Transparency
Customer Service

Farid

Farid

  • 5 reviews

The customer service is so bad almost no customer service

published

I signed up for the super (mandatory choice by employer) and I can't sign in. I tried calling and it ALWAYS says higher than usual calls and after 45 minutes waiting I got to talk with someone he said wait on the line so he can resolve it I was on hold for another 40 minutes and got disconnected. I tried email and I got an automatic reply for higher than usual emails! and still no reply after a week. After 20 days I haven't been able to resolve it.

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
Sharona E.

Sharona E.Perth, WA

Such Terrible Service!

published

If you have super with AMP and need to access it for emergency medical treatment, (approved from the ATO) ... be prepared for a very long wait and probably die in the meantime! They constantly lose submitted paperwork and try to cover their mistakes and put the blame on the fund holder! 20 phone calls - waiting for up to two hours online does not even make a difference!

Transparency
Customer Service
jyjy

jyjyGreater Melbourne (Inner), VIC

Terrible Customer Service

published

AMP should improve how they handle customer service calls. Extremely long wait times and when my call was finally answered the person couldn't even answer my query, they just forwarded my call from one person to another with another long wait time! Dreadful and appalling. Wasted 60 minutes of my life.

Customer Service

Horrible customer service

published

Tried calling up the amp customer service hotline last week to ask whether my account would be affected by the new laws being implemented on July 1. Was put on hold, but I ended the call after 30 mins of waiting. Decided to email them instead of wasting my time waiting on the phone. It’s been a week since I emailed them and still no reply. Called them up again. Was put on hold for 41 mins so I decided to drop the call. Horrible, horrible, horrible customer service.

Customer Service

Appalling zero star rating

published

Trying to speak to someone on the phone because they got my documents wrong. On hold for 40minutes then they hung up on me! Furious to say the least. What a joke


MissM

MissMVictoria

AMP SAVER account disappointing

published

Not the super fund, but the Savings account advertised at 3% was changed without notice to 2.75%. Not only that, if I want to remove my money now, I am told I can't have the interest unless I leave it until their next payment day because I put the money in half way through the month. Can this be legal? As they only pay the interest on the end of the calendar month I'm keeping it there unless I want to forfeit the interest due it seems.

Transparency
Customer Service

Kane

KaneGreater Melbourne (Outer), VIC

  • 18 reviews
  • Verified customer

Huge Drop down from 3% promo rate 4 days after advertising on TV with NO NOTICE

published

CUSTOMERS BEWEAR! AMP ARE YOU SERIOUS? Dropping the 3% on the AMP saver down a whole .25% Just last week you were actively promoting on TV 3%. Open my account transfer my balance and literally the next day you reduce the rate by .25% without any notification to the customers.

Rabo is offering 3.05% and citybank is offering $2.9! How can you drop your 3% down soooooo much when other banks have gone up!

What a huge scam!

Bye bye closing ALL my family’s accounts.

I would seriously recommend not using AMP, the customer service was below average and setting up the account was not easy, gaining access to my funds is difficult.

And no branch access either

Transparency
Customer Service

Page 1 of 9

Questions & Answers

Keith Johnson

Keith Johnsonasked

Missing super

No answers

Keith Johnson

Keith Johnsonasked

I would like to get in touch with some body to Discuss my super contributing

No answers

Simmy D.

Simmy D.asked

Best superfund?

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.