Mirabella Genio Wifi Security Camera
Verified31 reviews
Terrible – I would not recommend this product. It was fine for a few days, now its moving by itself gowever i dobsuspect someone is watching remotely. So i have pulled it out. When contacting the conpany they said it moves by itself when it resets. However this wpuld mean it resets its self every minute so thats not correct. I dont feel like my privacy is kept secure with this product. So ive thrown in bin because support also offered nothing reassuring.
Does the job – I use this so I can see what the dogs are doing when I'm away from the house. Easyto set up and easy to use
Disappointed – Camera doesn't ring my phone unless the app is open when door bell or motion sensor is triggered .I can't watch footage on tv as my android smart TV won't allow me to download the Mirabella genio app. maybe you can cast it I don't know. I could not find an app compatible to watch it like i do on my phone or tablet.instructions are poor as far as… Read more
the app goes very vague.not a lot of information online. customer service is poor rang no response left messages no response
Power cords – Power cords are way too shot, is there an extension of same cord with without a fixed 3 point electrical adapter, this would be helpful when installing the camera up in a hight position. Show details
Best mounted in the garbage bin – From day one after installation by a certified electrician we had trouble. One worked ok. The other was a wreck. Daytime was excellent with clear images. Once it got dark it recorded 1 x activation every minute of the night to the second. How can that be? Help desk was useless on 3 occasions. Ended up suggesting returning it and getting a new one.… Read more
This was done with exactly the same results despite changing setting etc. I get up to 850 images detected each night with nothing visible to have caused it. Never will I purchase a product from this company again.
Battery drains early - Poor remote software – All I need is a couple of images a day to remotely monitor a building site works' progress -- but the battery pack drains out after a couple of days!!!! Ridiculous, none of my other cameras use up soooo much battery. Probably is on constant recording, going to ether or Mars.... and there is NO setting to allow me to turn that s*it off. Really really annoyed. Show details
Not good – This is our third camera in as many years that just stopped pairing with any device and became unusable. Do yourself a favour and spend a little more on something else. Any time it did work in the early days the remote viewing was very laggy and you'd be looking at your dog one second only to see him completely disappear the next, wondering what happened. Playback won't work majority of the time, sometimes off-line for no reason, junk. Show details
Unreliable – Frustrating lacking tech. Door bell and battery cameras fail their purposes. Poor overall performance. Glitchy. Lagging cameras. Limited app features that dominates the phones usability. Can't call police if your recording an intruder. Constantly miss triggers. No PC viewer. Show details
I wish I had bought a better product! – I am so sick and tired of these home security cameras, they work perfectly for a while and then go “unable to establish encrypted channel” for no apparent reason or off line!!!! We have four cameras on one property sometime one works, sometimes two works, sometimes all four work together but not often or for long! We have them on a property 3hour… Read more
drive away, so we aren’t able to keep turning up to find the problems. I definitely wouldn’t recommend buying them!!!
Works only until firmware update – Worked well. Now a firmware upgrade wants to happen. Camera has shut down and upgrade won’t happen. Waste of money and effort. Typical Chinese garbage. Go to a proper shop and get quality. Show details
Cheap and stable security camera /w IR – Works well, connects to my google home for complex routines. Just another Tuya cloned product Pro's - Super cost-effective at $33 a camera - 1080i resolution with infrared/night vision - Micro SD local storage option - Micro USB powered - GoPro form factor Con's - Cloud storage starts from $7pm per camera - No battery option/ solar power -… Read more
slight latency on video playback - motion direction is a bit limited - WAAAY to many false-positive alerts - wireless isn't very good
Terrible and unreliable product...don't waste your money – Worked day one. Now fails to establish connections constantly and is totally unreliable. connects and drops out intermittently. Is well and truly close enough to router etc. It just a poor product apparently. Show details
It is worst ever – You can’t playback, constant reloading and constant fail to load, never experienced such awesome produce in my whole life. The waiting time to get connected and download is absolutely dreadful Show details
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Clear image but terrible battery life so far – Good images both day and night but the charge has only lasted THREE DAYS before saying it needed to be charged. Dropped from 100% to 10% in THREE days.. going to try it again and see what happens Show details
Anko Indoor wifi cameras – I have 3 indoor wifi cameras and since changing my router I can no longer get them to re pair with the app. I have removed all cameras from the app including doorbell and outdoor, which these two paired back fine. But the 3 indoor ones won’t, I’ve reset the cameras, everything, any idea what the issue could be please? Show details
Great buy – It was so easy to install, great HD quality, very good night vision, never had any issues with the connection . Can access it from anywhere. Highly recommend it. In fact we were so pleased with it we got another 2 to cover the rest of the house. Show details
Not great – The camera is perfect for day use, however its awful for night use. I believe the infrared lights are causing issues on the image and is very unclear if the camera is too close to the base.
Decent for the price – This little cheap pocket rocket of the wifi cam world. It's pretty decent .. just be sure not to have reflective things near the object your watching so it doesn't cast a shadow when at night using the infrared.. lap shade are notorious for the glare. It does bug out like once ever 2 to 3 months just and quick on off fixes the issue. Picture is… Read more
amazing during the day. And night is impressive for the price.. great for checking in on your kids at light so you don't wake them up.. you won't be reading words off a page but see what the kids are up to this is brilliant.. note the gears are noisy when you pan or tilt the camera, but not overbearing..
Needed extra - baby monitoring needs to be added please. Just something like screen wake up if the camera detects movements or sound .. otherwise I have to make long notifications for my phone so I wake up in the middle of the night .. would be great to not have to do this ..
Terrible compared to its cheaper counterpart! – Can not fault day time camera quality but night vision is very bad compared to the cheaper Anko camera. Very glarey & can’t see a thing! App is very laggy too Show details
It’s great ! – We use these Mirabella Genio cameras all the time , we check on our doggies at home. They have been very reliable and easy to use . We have several around the home . Show details
Terribly slow to connect – Basically impossible to check on my phone, I tried 30 minutes to get connected. It is basically no use at all for security camera, it seems like a decoration on the wall. Show details
Update : Tried it again a new firmware update much improved – I've left my previous review below. I decided to get another one and try it again because I love to be haunted by computer and IT based issues.. Same deal, but I narrowed it down to poor wifi range. If I was next to the router HD worked. Then all of a sudden a notification popped up for a firmware update. date 06/12/19.. I did the update, which… Read more
was an updated wifi module and now it works in HD. So, the issue seems to be wifi range of the camera. It is improved with the firmware update, so at least now it works in HD with the camera around 20 feet from my wifi router. Frame rate could be better, but so far so good for the price. If it can work further from the router I will be impressed.
Original review: The viewing angle is good, and setup worked easily, but it was stuck on SD. If I switched to HD there was no difference in quality, then eventually it just went to SD when you connected via the app and if you tried to switch to HD it just locked up. Also the videos recorded to the phone were only 640x360 regardless of the viewing setting. K-Mart gave instant refund. Shame, if it worked on HD and also saved videos in HD (as the ads claimed) I would have kept it.
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You can't get the videos into a format to send to police – I purchases the wireless wifi indoor outdoor Anko camera from Kmart for $99. Two of them. All seemed well until I had to report a robbery to police and found that I cannot download the videos from the app and if I copy them from the SD card they are in an obscure DATA. file format that is not supported by any Windows media files. I can get it to… Read more
play if I modify some VLC player settings but it looses valuable seconds at the beginning of the video and is accelerated so of no use for security purposes. DO NOT BUY THIS. It also only takes short videos after motion detection and delays the start so mid robbery the video stops and you do not see the offender exit the scene as it takes too long to reactivate - the result - I only have the back of the offenders head!
Great product excellent pictures – This actually supprised me. The picture is in HD if you enable it, and easy to use pan, zoom record, alerts, only issue I had was to get into my home wifi and change it to 2.4g only. Show details
good camera at reasonable price – 1. connection, if you have dual-band router , you will need to turn of the 5ghz wifi , otherwise it will just give your time out error, 2. picture quality is ready good, and you can select SD or HD image quality 3. can share the cameras with family and friends by just adding their genio account Show details
Trouble at every turn – Was excited to get this product. Was not available online and Kmart is two hours away but ok. Bring home, will not pick up wifi. We have two, 5mhz and 2.4 and even with all the correct info it still would not work. Also cord length was ridiculously short, had to run extension cords under floorboards, more hassle than its worth. Several times of… Read more
resetting the camera, doing every troubleshoot thats available in the manual, app and online. Still nothing. Email Mirabella 2 times over 4 days with no response. (Their website says 24 hours and theyll get back to you. Im writing this two weeks later and still havent heard back from them) On the fifth day I call them. No help, its basically not their problem. Explain that Im really wanting to use the product and not do the four hour round trip with two kids under 5 to return it. Tough, we dont care. Thank god the customer service lady at Kmart was on the ball. Refunded in under two mins. Will not be buying anything associated with Mirabella again.
OK but needs work (Wi-Fi Full HD Video Doorbell with Chime) – I purchased the Wi-Fi Full HD Video Doorbell with Chime and the highlights are yes it's cheaper then the rest (RING Nest etc) the downside is the App needs to get into IFTT asap as this app does NOT talk to Google home. On the hardware/Firmware side the PIR (Proximity alarm) is too sensitive, even on low people and cars get tripped and send alarms so you need to turn it off. The night vision is good Show details
So far im loving this purchase – I already have the smart lights by mirabela so this camera was easy to add . The picture quality is very good and easy to control on my phone . I have only had it for about 9 hours so in a few months I will update my review with the good and bad as i will be accessing it from a far Show details
camera – Can only connect 1 phone per camera. Cord is short. But for the price it is actually great, including night mode I was very surprised with the quality, not incredible, but decent for the price. I would probably buy again. Used to watch house and dog when not home. Show details · 1
Easy to set up, pleased with the system and at a great price – We have been pretty impressed with these we have 2 outdoor, 2 indoor and the smart bulbs in this range so everything is linked through the same app. Having tried one of the more expensive brands previously which was very disappointing it didn't pick up the wifi even 3 metres from the router but these have a really good signal strength. It was so… Read more
simple to set up with the app. One of the main disadvantages is the cable length for the outside camera but the picture quality is good for what we want, a very slight delay but we have seen much worse on the expensive ones and the camera can be a little bit difficult to adjust to the right position initially as you have to play around with it. With an SD card inserted you can set up event or continuous recording and it alerts your phone each time it is activated with a screen shot and then you have to log into the app and view the footage which you can then record onto your photo directly if needed which is handy.
You can set the sensitiveness to a variety of levels depending on what you are trying to capture. The night footage is not bad and gives good detail plus you can zoom in on the images as well The app allows you to set up tasks with certain pieces of equipment so you can set up scheduled recording or program all cameras to come on at the same time. For the price and the fact you can install it yourself we are really happy with it.
Low quality product: don't be fooled by it's price – I accidentally came across to Anko branded wifi security cameras in Kmart store for very low price in this product category. Was a bit surprised because of the price, and also a bit hesitant to actually purchase this product since wasn't sure about the quality. Finally decided to give it a go when I found that the product is under warranty for one… Read more
year, so purchased one outdoor and two indoor cameras. Unboxing the cameras and at first glance, they looked good quality and well built cameras, specially the outdoor one which was completely sealed and weatherproof with a very firm mounting base. The first disappointment happened when I tried to set the cameras up using Smart Life app since I already have a collection of different smart devices all set up under this platform. Soon I found out that cameras are not compatible with this platform since they are obviously locked in to the their own app which is Mirabella Genio. After few unsuccessful tries, finally decided to set them up using the Genio app hoping that I can find a way to match the cameras with my other smart devices later. The set up process using the Genio app was very easy and straightforward, cameras were detected and set up easily and live video stream was available immediately. The second disappointment happened when I found that the Genio app is not compatible and not supported by IFTTT platform which was the only way to connect these cameras to other smart devices. I contacted their support office enquiring about this, and been told that the app is most certainly supported by IFTTT, but when I enquired how, been told that be patient, we are trying to find some resources for you to help you with your enquiry. It is more than a month now that I am writing this review and I haven't still heard anything from them. With the cameras themselves, the video/image quality is certainly not the best. The video is apparently saved in FHD (1920*1080) format, but it's not actually very clear and the frame rate is also very low (may be 1 or 2 frames per second). The images saved by camera are even worse, as they only have SD (640*480) resolution which is outdated and long gone in camera industry. There is also significant amount of barrel distortion in the image and video saved by camera. Apart from these serious defects with the image and video quality, the cameras looked to be working for first few days, but problems started after a week or so when I tried to access and save some of the recorded footages on my tablet. Found out that it is literally impossible to save a footage on your mobile or tablet since the cameras keep getting disconnected and sometimes restarted when you try to do this. You can locate the recorded videos as they are labelled by date, but you cant fast forward or rewind the video to access the footage for your specific required time, and then only option is to watch entire video until it comes to the time you need. The worst part is nothing happens when you try to save or record the footage in your tablet/mobile when you try to do so although it says that the video saved to phone gallery. You will never find this video in your phone gallery, doesn't matter how long you keep looking for. I also contacted the support team about this issue, but again never heard back from them. Finally after a month of stressful hassle with these cameras, returned them today for a refund. At least I learnt my lesson: If something is cheap, it's cheap for a reason. So don't be fooled by its cheap price like I did.
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