Standard gym with disappointing customer service
I asked for a membership discount I was entitled though my work, franchise owner at Perth CBD gym did not seem in the least bit interested in making it happen. Disappointing to say the least.
I have been with anytime since day 1. How disappointing! Anytime fitness do not value their loyal customers. Covid affected everyone. There was no negotiation whatsoever but an email to notify a sudden price increase in membership.
Great location perfect gym
I have been a member for 3 years it's a friendly guy. The staff are friendly and helpful with any questions. It's clean and a good set-up.
I would recommend this Gym
Terrible customer service
I was Denied for requesting oneday free trial session and the big muscular guy keep on pushing me signing the contract paper first. And also need to pay for key fee for even 7day trial. I felt like speaking sneaky second hand car dealers.
Do not recommend Anytime Fitness. I've been a member with Anytime fitness for 4 years. They will tell you so many fairy tales before you join including "Anytime Anywhere". but when you start to use another branch they will move your Membership to the new one and charge extra. Even though this is a Franchise model business don't expect same price everywhere unlike other franchisees. when you inquire about it they will send you a screenshot of your contract without any proper explanation or solution, worest customer service I ever had. So if you...move to few areas they will charge you whatever they want and it will always be higher than what you are currently paying. They don't have the "loyal member" word in their dictionary, so don't expect anything from that end. Good luck if you gonna get suck into Anytime fitness.
- Anytime Fitness VIC
- Verified customer
Franchised Gyms that don't care about their customers
After COVID restrictions; I was so excited to go back to the Gym. Except !!! I had no idea what I was coming back to. AF have a system where they move your membership based on which gym you use the most (fair for the gym owners I guess). if this was all, I would not care too much.
But ... when they restrict you from booking the gym where you want to train to your Home Gym ... and saying that you are only allowed to book any other gym only 3 hours in advance (so basically, you are a second class citizen in any of the other gym). This is when t...he fun stops. Everyone in the Gyms, from the PTs, to the Gym managers have all responded with the same thing. You can cry until your lungs hurt, and no one will listen to you. They don't care. The people who put the policy don't listen to anyone. Frankly, I would not recommend these guys for ANYONE who cares about training when they want, and where they want.
I've signed up contract for one year with them. In the meantime all gym were closed because of lock down. When they were reopened my contract was already finished - three months earlier, but they took money from my bank account anyway. I came to my local gym to clear this out and I've been told that my contract was extended because of the lock down...? and I have to stay with them for another month...? Despite I was upset I didn't want to fight so I've decided to wait. Three days after another payment was taken again! I blocked my credit card and came to the gym again. I haven't got any reasonable explanation from gym management. I'll never use this gym ever again.
Can't cancel my membership
I had a membership with Anytime Fitness Newtown. We moved and I tried to cancel the membership in May 2019. However, I start to receive emails from debt collector in November 2020 saying I own them membership fees and my membership was not properly cancelled even though I have emails to prove them. Someone from the same gym had the exact same issue that the system shows we owe them $200.
Please do not consider this gym. It is a scam. This has been more than a year and they still trying to scam me. The staffs were extremely rude when you try t...o discuss the issue with them. Since so many people from the same branch has experienced the same issue, I assumed it would be a system error; yet they claim their system was "pretty tight". Some people on google mentioned that this gym is involved with fraud. Please be careful with this gym.
Absolutely appalling, would not even give 1 star if I could.
I was originally paying $51 a month and have been paying so for multiple years thus far. When I noticed an increase of 50% (a monthly rate of now $75), had been withdrawn from my account, I was understandably confused and a bit upset. I attended Berowra Anytime to ask if possible, I could cancel my membership, and receive a refund rather than continue on with this price, which I never agreed to.
I addressed this politely, and explained my situation to manager but I was met with rude, condescending manner telling me that there was no chance I ...would be receiving a refund, that I would’ve received an email and that if I didn’t it’s because my email is wrong on file. However, I have received a multitude of correspondences from Anytime Fitness for the last few weeks, months and years and regularly receive marketing emails etc but did not have one single email that mentioned a fee increase. I’ve kindly explained that realistically I’d rather just cancel my membership and these rates are not viable, but he was adamant this was not his problem and that it was my fault I didn’t receive the email updating me of these changes. I’ve emailed head office and also received no response. Another point- upon cancelling I was notified that I would be billed for another month after this one. What an actual joke. Appalling way to treat a member of multiple years. Would not even bother.
Management so rude
2020 management change have poor and unprofessional etiquette. They just increased their rates to $75 per month (50% increase for half the members) and the manager seemed like he hated his job. He was so rude and unwilling to talk to me that I cancelled my membership the same day. Don’t join at hornsby anytime.
Anytime Drummoyne - super unfair, they do a big sign up day, then send out an email saying they are increasing all club membership prices a month later. After giving 2 weeks notice to cancel membership I was still charged for the next month. This was all done by non-responsive communication, had to wait weeks to get replies. Also no sympathy in emails, just said we're still charging you. just don't sign up
Haven’t been able to use the gym for 6 months. Still won’t let us out of contract.
Due to COVID we haven’t been able to use the gym for 6+ months roughly. I get that it’s unavoidable however we’ve had to go out and buy gym equipment for home to keep our sanity. To be told there is not option to cancel our membership without additional fees is just a kick in the guts. Simply cannot afford to pay for both the home equipment and an ongoing contract at Anytime
You get what you pay for at the end of the day, shame they don't have better equipment but for a simple gym experience it's ok, as long as you train yourself
My original membership and monthly payment to Anytime Fitness Was for a 24 hour service. Due to Covid 19 this service has been less than halved. I chose Anytime Fitness because it was a 24 hour gym however, now it’s less than halved but my payments remain the same.
The fact that I can only go half the amount of time that I used to go before and still pay the same fee; makes me feel like that I have been ripped off. As I am fully aware of the problems with the Covid Pandemic, I feel Anytime Fitness should also bare a loss by restructuring their fee in accordance to their hours.
Bundaberg and Hervey bay
Really bad... place smells like rat fiesce really rude guy at reception. Wouldn't go if it was free. Made me literally sick walking in there guy serving me with spikey hair was coughing runny snot down his face.
I made a complaint about being harassed, I made a Google review and my membership was cancelled.
Avoid Anytime fitness St Mary's. I recommend training at another anytime fitness. I do not recommend this gym. I regret training at this gym for 7 years (foundation membership). I would not even go to ATF stmarys even if the membership was FREE.
I am very disappointed in the lack of professionalism and integrity from this franchisee as I have been a member for 7 years and now to have my character defamed by the owner is actually upsetting, I was harassed by another member and was palmed off.
I made a complaint because my membership rate was...changed without proper notification to give me a chance to move on and not accept it. As I was never properly notified of change of membership fee, as I would have denied it and moved to another gym. As moving the equipment around, adding new led lights and paint the walls does not justify a rise in the gym membership price. They only did it to people on a good memebrship rate, which is targeting a certain group of people. Why was everyone not given a price rise of 10 dollars each payment I made my first complaint to management in 7 years about the harassment I received from a particular individual whom was beginning to really annoy me and was hindering my motivation to attend this gym to exercise. Which then lead to the owner turning on me (what reasonableperson would do this). I did not feel comfortable going to this gym anymore and changed gyms. In his efforts to defend his buddy, The owner tried making me cancel my membership, even though I made a complaint about someone else, why did he not make the other person cancel his memebeship with the extensive list of complaints this individual has. I did not do or say anything malicious to anyone. If so please provide CCTV footage to relevant parties. This in my opinion is a poor management. I had good gym ethics, kept to myself at the gym and ever since I made a complaint about being harassed by this uneducated person, who has had many complaints from other members (advised from Anytime fitness management) mainly females members about being harassed yet he is still training at anytime st marys. I was then targeted by the owner, I have reason to believe they are friends. This is discrimination, and a targeted attack on me as I stood up to the owner. For future reference! Do not let him get away with bullying you.Furthermore the owner does not honour ATF rewards and will refuse to provide you rewards. I had 600+ visits to this gym and was refused for 8 months for my premium reward for 500 visits (100 visits later still no ATF reward) and the owner refused giving me this reward why was I refused and no one else, as in my opinion he did not think anyone could reach this milestone. Again I was discriminated against.
Same old tricks, no new services.
As with most gyms, this gym is OK at providing the initial thing they offer - the gym. But as with most gyms, the real headache begins the moment you wish to stop going.
I signed up for an 18 month contract (18! So they already scored 6mo from upselling me on the 12 I was planning to get), and i fulfilled that contract IN FULL, despite not having access to the gym I paid for for a good 4 months of that due to first "water damage" after a light drizzle, and then "coronavirus" suddenly means I shouldn't go near a treadmill.
Anyway thats not re...ally the main issue. Just have to clarify that I fulfilled my end of the bargain and anytime fitness did not fulfil theirs. The real problem comes some 8 months later, after I have send the owner numerous emails requesting that my contract be closed off as im entitled to do. At this point i should mention that I suffer from chronic plaque psoriasis, psoriatic arthritis and severe anxiety/OCD, so getting from place to place outside of my normal obligations can some days be more of an impossibility than a struggle for me, either for pain or for difficulties forcing myself out of my house when I am stressed. Or both, lately. Despite all this, the franchise owner has either ignored my requests completely, or sent me back some copy/pasted formulaic response stipulating that there's simply NO WAY they can grant my request unless I waste paper printing out a physical copy of their request to leave form, and showing up at the gym DURING THEIR WORKING HOURS which, you guessed it. Coincide perfectly with mine, rendering me literally unable to satisfy their ever-changing contract conditions.
Stay away! They gonna rip you off! There are other gyms with no contract or gyms that let you terminate contract with ease.. Anytime Fitness don't give a fck about Pandemic or losing job they will still charge the fck off ya
In times of despair: Price Gouging.
To all who are considering it - please be extremely weary of this, nothing short of scummy, business. Not going to tie emotion or bias into this, just afew facts for you all:
1. "Because of COVID-19", there are no more 6month contracts. Only 12, or 18 months - Naive Anytime employees will tell you this without realising how messed up this is. Just try it yourself - give them a buzz. Cancellation requires you to pay half of your remaining balance. IE: 12 month membership, cancel 2 months in: pay half of the remaining 10. Furthermore, there is a...30 day cancellation notice - just so they can milk you one last time. 2. Extremely sly pricing tactics to funnel you into opting for an 18 month, probably 12 month contract. 3. Month to month prices are nothing short of daylight robbery. You will pay $108 p/m on mtom, or $72 p/m in a 1 year contract. They will slug you an extra $40P/M, hence point 2. 4. Considering the previous three points, we can see Anytime's evil, caniving tactic: COVID-19 struck, and with it came lockdown. As gym's reopened, Anytime knew that there will be an impulsive wave of memberships (usually happens around NYE), however, this time, in absolutely worst times, Anytime tries to squeeze these sporadic people into contracts knowing they will not commit to.
highly not recommend
Well after receiving a terminated contract due to the fact that I talk alot (never offensive always friendly) and a completely fabricated and false complaint (WITH NO PROOF AS IT WAS OVER THE PHONE) made against me by my ex who has a bruised ego due to me ignoring him (personal reasons) while we were in the gym at the same time, i WOULD NOT recommend anytime fitness to anyone that i know personally or otherwise. I think it is absolutely outrageous and HIGHLY unprofessional that you would target a loyal member of 2 years to a deliberate attack w...hen i did absolutely nothing to the member who made that complaint or any other memebers for that Not only is it slander, its discrimination! The funny thing is it actually made your club look bad and the way he behaves is a reflection on him an not me as i did NOTHING wrong to him or to other members. Highly not recommend this club and if i could give them 0 stars I would.
Questions & Answers
hi how do I cancel my membership i work full time now so don't have time to go gym
Anytime Fitness AUAnytime Fitness Australia
Thanks for reaching out.
Please contact our customer service team at <firstname.lastname@example.org> or on (02) 9415 5300 during office hours with the club name & your membership number and they will be able to assist you.
Anyone else considering a lawsuit? Class action?
It simply isn't acceptable to conduct businesses this way. Its under handed, misleading and ultimately designed to be unfair for the consumer. Im sure if it got in front of a magistrate it'd be a matter of minutes before they sided against anytime. Just look at all these stats - of 505 reviews average score is 1.8? That doesn't just mean you're upsetting some of your clients... that means you're upsetting damn near all of them and i, for one, expect better from something approved by the ACCC to legally charge money.
And imagine how many hundreds of thousands of extra dollars they get every year because of their dodgy loopholes. Money that could have been kept by citizens who would use it to stimulate the economy. Instead its sitting in some small business owners bank account doing SFA for anyone but the business owner. And its not like he deserves the money. The guy at Epping is barely ever there and when he is hes completely unapproachable, locking himself in his office. Disgusting.
Not really a question but more of a statement to help those battling anytime. Best option if you want to stop these clowns taking money out of your account when you don't want or charging ridiculous cancellation fees, report your card as stolen that they are debiting. They will no longer be able to charge your account and you can just ignore their chase ups rather than trying to chase them up :)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.