Poor customer service
As I had an accident I asked them(Australind Branch) to freeze my account for 3 months. After freezing the account, following month they have charged me. I rang and asked them to rectify it but no respond from them and they are not ready to do it. Seems to be they don't care about the members they just care about the money. Great customer service.
Not the best deal you can get be ready for unknown fees
The actual gym is okay, (too many people during evening).
The club I was at had like WORST boxing gloves, sweaty as he'll probably never been replaced since gym opened.
Anytime fitness just has too many fees, like joining fee, key fees, cancellation fee, freeze fee, any fee you name it they'll have it.
I really wanna cancell my membership, I have already been on like 8 months freeze, or probably longer, . I just wanna get out of anytime but they keep asking for another 4 weeks of payments saying that they need 4 weeks notice...?? Like my account is on 8 weeks freeze still and I have let them know I wanna cancel this membership a few times every time I call for cancellation they will always try to hold back saying I need to pay 4 weeks. And I don't wanna pay for it cause I know I wouldn't be using it Is there anyone who had same issue any suggestions??
Unhygienic and hot
Ever since moving to Campbelltown Mall all members are downgraded to 4 car spots instead of plenty and air con that is controlled by centre management making it v hot.
DO NOT GO TO ANYTIME
This is the worst gym with the most inconsiderate and rude staff. I had only reserved a spot, not signed up and they charged money from my account with out informing me. I was never a member of this gym, never picked up an access key or signed up and they charged me. I have now spent the last week being ignored by the gym staff and corporate office for trying to follow up a refund. They have ignored my calls and text messages by not replying. I have put in a complain with the ombudsman and I hope this gym gets fined for their actions. Do NOT go here it is not worth being messed around.
I suggest you go else where!
It deserves no stars. There are hidden fees. The policy seems to be that staff will insist they explained any fee you had no idea about, they will use that it is in the contract you haven't read because you thought you could trust what the staff were telling you, and nothing will be done to remove any of their hidden fees to keep you happy and a customer. You may end up paying a lot more than it worth to access this gym at all and for one of their plastic keys you'll never use again. Anytime Fitness is a ruthless, globalist, multinational corporation that would take your last dollar if they could scam it out of you. I suggest you go else where!
Very poor customer service and very expensive
Very poor customer service and very expensive as their gyms are small and very busy. Especially the Mitcham one. They trap you by telling lies. That you can cancel anytime. B
My faith in Great service restored
Great service and follow up by new management Nick from Anytime Kawana.
Thank you so much.....for taking the time to resolve my concern on the spot.
Looking forward to visiting AnytimeFitnessKawana soon!!!
I am very unhappy with Anytime Fitness Kawana. Very poor service by management!!! I have been injured and unable to use my membership since September 2019. I cancelled my membership, spoken now to several managers and it’s now January 2020 and still taking money from my account!!! Several times I’ve been told this would be sorted and money
Suspect the Anytimefitness is a lier
The Anytime fitness on High Street road in Glen Waverley is a pathological lier and could be a fraud as well. He sold membership promising sun and the moon. He just escapes whenever I ask him. For example, some thing about BMI measurement regularly through an advanced machine was part of one of the promise. He says the machine is not working. He also asked 200$ to replace the fab key and finally settled for 100$ as a discount. Some how I don't trust him.
Customer service is the worst I've ever encountered. This past month, Armadale charged me twice in one week, amounting to over $150. And just before Christmas, no less. I haven't attended this Anytime since August 7, I have been attending another. When trying to rectify the situation, they have been rude, dismissive and inconsistent, and are now withholding the refund even though the mistake was on their end.
Good thing I switched gyms four years after leaving
Avoid at all costs, I have had a really terrible experience going to Anytime Fitness Elizabeth back between 2012 and 2013. This whole thing is actually a scam because they lock people in to contracts, they care more about the $$$$$$$$$$ then peoples health. The best thing about it is cancelling back in February 2014. Now Im currently doing gym sessions at the Aquadome and havent looked back since.
Pathetic money grabbing gym
Gym staff don't even greet you when they see you, snobbish and rude. Gym is always too full of people that I can't use the equipments I want. Cancelled by gym membership as I haven't step into it for months, and now they've sent debt collectors after me. Do not recommend!!!
- Anytime Fitness VIC
- Verified customer
Unpleasant smell and unreasonable charge after canceling membership after contract finished.
The gym has an unpleasant smell coming from a mixture of sweating and the cleaning product. I felt to almost vomit every time I entered and finally I decided to stop going there. There is a lot of disgusting dirt in those cup holders too. I even found chewing gums there. The situation wasnt changed after I mentioned it to the staff.
I stoped my gym membership after the one year contract was completed. They keep chasing me for an extra month payment, although it is not stated in the original contract at all.
I lost my gym bag a few months ago, searching everywhere I decided to check my local gym, they had my bag with the key tag attached on the outside, I asked why at no point did they scan the tag and let me know. They shrugged it off with no response. I quit the gym and now weeks later they still send me emails about not giving up and they still take money out of me account. No customer service just a cash grab
$54 a week for a Personal Trainer and $20.
I could no longer attend because I had a lot of university commitments and it became too expensive.
They said the cancellation fee would be a couple of hundred dollars and I have to pay-off the personal training, meaning I could only do about 6 weeks of training, but I had to give him 3 months of pay.
That's $70 a week when I can barely afford living, plus they get free money off me for the next 2 months and a couple of hundred because I can't afford to attend.
I was making more money, but my shifts at work were cut back due to staffing and Anytime Fitness did not care at all.
Lovely staff, nothing against them... but Anytime Fitness is EXPENSIVE and not really caring in their policies.
Quite happy with the Gym
I attend the Wyoming NSW (Central Coast) franchise. IT is about average for the Gyms I've attended over the years, I guess - I'm quite happy here.
They are franchises, of course, so quality may vary from Gym to Gym.
The staff usually greet me by name when I walk in (my name must come up on a screen when I swipe my card to enter, I'm sure) They've always been friendly and helpful.
I don't know why but most Gyms seem to be dark - this one is no exception. in my opinion, it could do with 50% more light in some areas.
I've never found it really c...
Stuck up Crap
I can only speak on the Epping branch that I go to. The equipment is great but the issue is that whenever one of them needs a repair, the owners place a note that says it'll be repaired within 24 hours. Crap. It takes a month to repair the damn equipment because of how lazy and incompetent they are. Furthermore, the staff are complete crap. They act all buddy buddy with the customers who pay for the training sessions but glare at me whenever they see me walking in. They don't greet me or look at me with a smile, they only do so to the paying cu...stomers. They don't help you either, they would only help you out if you pay for the training sessions. They are ultimately useless and serve no purpose besides raking your hard earned cash. The equipment is the only good thing about the place. You don't need to pay jack to the crap. Just watch Pumpchasers' videos and you'll be all set to go.
Fabulous equipment, great staff!!
After paying a huge over $100 monthly payment to my old gym I decided to check out Anytime. So much better. The equipment is all brand new and the staff are great. I can use any Anytime around the world which is really nice. Can’t fault it!
- Anytime Fitness QLD
- Verified customer
Anytime Fitness Beenleigh
Joined when they opened, am legally blind, joined to strengthen my back after MVA in 2015, was advised by doctor that the exercise were aggravating injury damage to L1, L2, T1, T2 AND 50% compression discs. Took doctors certificate in to cancel membership. Manager said would cancel. Since them have been hassled by collections company and threatened with legal action. My two housemates have been bullied with threats of violence from a previous female manager and harassment from a male staff member that continues to this day. All of us are thoro...ughly disgusted with the gym. All of us are on disability pensions. The harassment experienced by my carer has left her afraid to shop in Beenleigh with the manager who threatened assault trying to get her barred from the shopping centre. At this time she had not been in attendance at the gym for some three months. She also had no contact with any staff yet was accused of lying and was bullied for making reports she did not make. I attended the office when the acting manager made these accusations and stated this was not true. Still the manager made disrespectful, discriminatory comments about myself, my colleague and my carer (the female accused of making reports). I believe the bullying has caused detriment to our household and made my carer afraid to escort me to do my shopping. Undue attention by the male staff member made my carer extremely uncomfortable and she felt he was bullying her in classes. This behavior commenced when she suggest he go home to get rest one night after class because he was sick and she did not want to get sick...The staff member just stood there and stared at her saying nothing according to her and my colleague. They also got my carer to arrange her ex to do promo for them. She and him have known each other since 2008 and they said to him to "watch her she is a liar". He cancelled his membership as a result and any promo for the gym.. They seem to enjoy using my carer for her skills, her connections then tell her friends lies. They have non stop bullied my carer with the exception of the male staff member who left in January this year who has always treated her with respect and who she classes as a friend. This business needs to get their act together stop using members and then victimizing them whilst using their connections and defaming members to same connections.
- Anytime Fitness QLD
- Verified customer
Anytime fitness beenleigh illegal acts
I was bullied from the word go and used as a scapegoat....I was also falsely blamed for Blake a good friend of mine leaving the gym.....I was singled out to be harassed by female manager making false reports against me from July last year to when she left two months ago. I left for three months last year when my former physio was escorted off the premises (a person whom the matters it concerned were none of the anytime fitness staff members business; he was never charged) and did not return until same manager insisted I did. I came back in Janu...ary this year 29th my birthday only to face being bullied by a male staff member and then verbally harassed and intimidated by his acting manager female staff member as well and threats of assault. I was a founding member joining in July last year and have never been treated with the respect of a paying customer let alone a carer working and definitely not a person...instead a plaything, a toy, a piece of meat for the amusement of male staff and when I did not play the game....attempts at bullying me into silence....by both staff members who harassed me because i defended the male when he was being called a weirdo by other members in the gym...as a social worker this is a breach of his human rights...but my human rights have also been breached....the right to use a gym without being bullied, harassed and having people expect services off me when I am not obliged to give them...i stood up for this staff members rights as a social worker...yet I got no thank you.....I got verbally abused via facebook until I said FIVE TIMES I was standing up for him...by him and the acting manager female staff member......my intellectually impaired flatmate another founding member; and my care client...also was bullied by staff and managers for talking to members??? I am a carer for an intellectually impaired person....I was functioning as a carer when there so the carer recognition act was breached. My former physiotherapist and his receptionist were also threatened by both staff working there from January 29th this year. The bullying continued from the female staff member towards myself stating I make too many reports when I have made none....this resulted in my intellectually impaired flatmate contacting the operations manager as he was sick of the threats... I was told via email he and I were lying in July (yet I had not seen nor contacted anyone since May 16th) and my membership terminated ...Is this how they handle illegal staff conduct??? Is it right to have a male staff member constantly say he wants to talk to you and then perve on you in class...is it normal to get up and find him standing beside you staring at you.....He also said I betrayed him because he wanted to talk to me one night after class. He was sick and I told him to go home - as I was tired and did not want to get sick...Despite the female worker being given three warnings she approached my intellectually impaired flatmate for the fourth time threatening him if we made reports she would have words the Wednesday prior to yesterday..also the male member approached him on the Thursday prior to today and also threatened him that if he made a report he would have words...four of my friends confirmed in reports that I was harassed as they witnessed it....the male staff member also threatened he would find out who they are have words with them....??? Questionable conduct breaching the law and bullying of carers??? Illegal acts such as this means the gym should not be in business....Rather than appropriate measures being taken to prevent the two staff threatening people with physical assault...the threats and harassment also continue from the male staff member....including harassing me to attend the gym to sort the matter out....cause its on camera. Also I arranged a promo event with a previous male staff member involving my ex partner a UFC FIGHTER to do promo for them and then the male staff member (who succeeded the previous one) told the UFC FIGHTER (despite that we are still friends) to watch me because I am a liar... excessive interferring in my friendships....The UFC fighter cancelled his gym membership as a result. So then they blamed me for losing his promo agreement and his membership. To this date a male staff member from the gym keeps on contacting my friends on facebook stating to "watch Verity; she will screw you over". This is stalking and he claims its because "I led him on" when I did no such thing.....I never wanted any relationship from him....
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Questions & Answers
do you have smith machine
I am currently in a membership at anytime and was wanting to cancel but told I have to wait until the end of my contract which isn't until February and I can't pay a cancellation fee. Was wondering if anyone has been in the same boat as me and any advice on what I can potentially do to get out of my contract?
They have charged me a tailgate fee (without even an email or receipt) for someone who came into the club to MEET STAFF, then left on realising that staff were not there. I called the centre, they were very aggressive and rude, and the headoffice does not pick up. Apparently I was a criminal for breaking the law, and that was the fine for that. Anyone know how I can get it back?
Thanks. I cancelled my membership and enrolled with a local gym. Not the same equipment, but the staff are friendly and nice.
When I said that I was going to speak to head office, they responded offhandedly "good luck with that". After taking the matter right to the top, and complaining to their support line (for both of which I did not receive a reply), surprise, surprise the offhanded one calls and eats humble pie.... eventually I got the money back (and i mean eventually)
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