Reviewer Photos & Videos
Greedy greedy people
I didn't have the funds in my account for my payment so what do they do.. try and deduct it the next day plus interest and fees.. no I'm 100 in debit and broke.. I wish I never joined this crappy gym.
I’m going between two places so I’m enjoying the flexibility of attending two sites at a time of my convenience.
The staff at coorparoo gym are very friendly and feel they have done a good job of ensuring clean sprays are always available to wipe down the gym equipment.
Disgraceful and unprofessional
I recently went into the treendale franchise to seek more information regarding a gym membership as there minimal information online. We were asked to pay upfront payments before even signing a contract! The contract was an electronic form of contract and “conveniently” was not working.
After finally getting sent the contract via email we noticed a number of unfair terms stated throughout and made the choice not to enter into this agreement for this reason in conjunction with not enjoying the atmosphere and lack of equipment.
We contacted the...
Harrassment from anytime north rocks
Disgusting behaviour recently from otherwise a good gym. Sending members threatening texts late at night regarding leaving weights on the rack (not on the floor) when proper storage not available in the area bevause already full
If I am not doing anything unsafe in the gym do not text me to my personal mobile and invade privacy.
I always clean up the gym in the mornings where other people have trashed the gym so check your facts before texting members and losing clients
Sales pitch before signing up saying its normally $200 for signup and keycard, but for me only $100. i mentioned how expensive that was compared to every other gym near me to which they responded the likes of "Your wrong this is cheap". I said I cant afford that and they basically said "That's okay just sign up anyway".
I joined another gym for $10 which is far better quality than anytime anyways. But the problem was getting my partner out of the contract which they conned her into signing a week before. Despite going once and hating it, they...wont let her cancel, and only way out is to try and get someone else to buy your membership, which when they do they have 7 days to go back on that and the membership becomes yours again. Feels bad trying to get someone to buy your membership because you know you're conning them yourself. My advice to Anytime is instead of spending so much effort on your dodgy contracts and sales pitches to get people in and not let them leave, instead put some effort into making it a gym people actually want to join up and stay at!
Wished I'd never signed up
I signed up back in October 2020 and was told a PT would contact me. 6 months later no one has bothered and before you ask me if I have contacted the club I signed up with, no I haven't and will not be going to. I shouldn't have to chase up something that's supposedly part of my membership. Half the time my key pass won't let me in the door and I have to wait to be let in. No wifi! Like seriously? I've not lost any weight since joining and can't use any of the weight machines as I don't know the correct way to use them. No one is there to show you how the equipment works. Once the contract is up I won't be resigning again.
Feel like im being bullied into joining
Rang my local Anytime Fitness to enquire about being a member, they made me an appointment to go into the gym, ok fine. But then Perth went into lockdown from covid so i had to cancel and go to Perth to look after an elderly aunty. One week into returning home, Anytime Fitness rang me and asked if i was still interested in joining. I said i didnt and explained that my hours at work has plummeted because of the lockdown (i work in hospitality) and i simply couldnt afford it. Ever since i have been receiving endless texts from the gym about current deals. Often 3 or 4 texts everyday. I block the mobile numbers, they just text from different numbers. I definitely will not be joining this gym in the future....or ever.
I like anytime but as I'm under 18 I can only use the club during staffed hours which I completely understand. However, at my club there are 45 staffed hours in a week, but for everyone else the club is open 168 hours in a week. I don't think it's fair that I have to pay the same membership fees as everyone else when I can only use it for just over a quarter of the time that others can use it.
Won’t let you escape from them
So my minimum term was supposed end in September 2020 (after they exteneded for COVID) but they are now telling me that I need to pay until June 2021 without giving me any reasons. What a joke. When I tried to cancel, they wouldn’t simply let me go and kept on asking why and asked for a medical certificate. I feel like I got scammed. They never tell you what happened with your contract but will end up saying that you need to pay more even if it’s evident that you have far passed the minimum term, generously including COVID times. And isn’t fina...ncial situation or personal situation good enough? Why keep on asking uncomfortable questions and make me feel like I did something wrong? Why do I need to prove myself or convince that my reason is good enough? You guys are not even a government authority. You have no rights to ask me for sorts of things. It’s like I’m being treated like a crimial. I just want to be out, that’s all. This is not how you treat your customers.
Gym at Epping North started great however after covid, management would not do a thing about the smell from some members. These members would refuse to use deodorant and always try to get away with no towel. So in return these members who say Im being a racist and that Im on my phone alot when the gym is a ghost town most times. Management then cancelled my membership because I wouldn't turn down my mobile phone. No wonder members have left to go elsewhere.
Wish I could review it 0 star
Terrible customer service, ive paid for about 2 months of membership and my fob key hasn't worked since I got it the day of my membership, I call up to cancel and I get crap on by saying "I'm in a contract for 12months" but I was told I could leave it whenever at the desk when getting my membership now over the phone they are telling me that I have to pay $450 paid in full to cancel my membership before its end date February 2022, what a joke of staff and a gym, the gym is sub par anyway old equipment and the people there suck
Total Scam - Rouse Hill North, NSW
Called Anytime Fitness, Rouse Hill North this morning to find out the cost of the membership fee. The guy asked me a series of questions and then asked me to visit the gym in the evening. I said I was only interested to know the membership fee so that I can decide if I would join the gym. He refused to tell me the membership fee unless I came to the gym. So I told him that I would not bother and hung up. An hour later I get a text confirming my gym appointment at 7pm this evening. Are they running a gym or a scam to get people to come in and pu...t all sorts of pressure to join the gym so that they can sign them up for a year or so and take their money. Very disappointed with this deceptive technique they are using to get people to join their gyms. I will not deal with gym operators like these .. worst than a used car salesman..
Only care about $$$
Just like many other reviews here, the staff only care about the money. I tried to cancel multiple times and was convinced to just pause. Went back to try cancel and all they do is question why why why and try to make you stay. I felt like I was in a used car dealership. I expressed my financial hardship due to COVID only to be told I must come in and pay an exit fee because my membership has been extended by 8 MONTHS and it’s technically not finished minimum term yet. How ridiculous. My membership should have ended in November 2020 but now it’s something like July 2021. They don’t care. They just keep pushing and saying come in and pay the fee if you want out. Don’t recommend
Rude and cold staff member at AF Hurstville.
Rude and cold female staff member does not greet club members at the door like other staff. In all the years as a member with the club I’ve never encountered such cold behaviour. I’ve attached a photo below if the staff member for reference.
Just want money, say they care but don't
Get you to sign contracts that they don't live up to. Gyms are over crowded. The PT's have to pay rent to share equipment with other members and trainers. To access a PT you need to be a member. The PT's are not employed but are wearing the gyms uniform. Group Fitness Classes take up gym floor space at peak times. The clubs lack gym floor people and covid marshalls. Over weekends - toilets are out of toilet paper, toilets can be blocked, no paper towel, weights are left eveywhere. Mobile phones and selfies should be banned on the gym floor, you are their to train not spend an hour taking pictures in the mirror.
They increased their rate after covid even to members already on contracts.
DODGY SCAM Membership - Never Go To Anytime
DODGY. Dishonest. Beware. Go to Snap Fitness down the road. I signed on to Anytime Mt Gravatt with a bloke called [Name Removed] and a woman called [Name Removed] but had to pull out during my legal cooling off period for personal health reasons. I told them in writing in an email which they refused to respond to instead phoning me to pressure me into staying and avoiding acknowledging my stop to the contract in writing. Five weeks later I started receiving emails welcoming me to the gym. Then they began by deducting membership money through De...bit Success. After having lied to me, they refused to accept my end of the contract. What they claim is that I still owe them for a security fob key I have never used saying that they would continue to rip me off and treat me as a member until I paid for this little plastic security key. They have refused to tell me that figure (which I think is about $80). They have also refused to respond to calls, texts etc so that I can sort it out. Meanwhile I'm being contacted by Debit Success which has an account for me with a balance owing of $1400. Now I'm going to have to take them to the consumer tribunal to stop the contract and report them to Fair Trading.
I have been a member of Anytime Fitness for about two years. Initially their 18 month contracts seem like good value. Like many others have stated here, the problems start when your personal circumstances change or you have problems with the gym equipment/streamed music content and/or the disrespectful behavior of other gym users. The temporary suspension of membership is helpful for short term issues, but as soon as you try to cancel your membership early, they'll go after you like there's no tomorrow. The threat of compromising your credi...t rating if you don't pay is very persuasive. When you try to get an issue resolved, their standard comeback is to blame the franchise holders - Really? What a cop-out. Don't sign up with Anytime Fitness. They are not nice people.
Most money hungry unhelpful business ever
I lost my job a couple months ago and I have not been able to pay for the gym in full so I have been putting what I can here and there and after explaining that to the gym they put my account on hold for only a month and this is the final week of it being frozen and yesterday I had a letter from their lawyers saying that they are gonna take legal action on me over $123 even after explaining to them what im going through how pathetic worst gym I would recommend no one to go here !!!
- Anytime Fitness WA
After many years of being happy, I won't come back
I've been to multiple Anytime clubs across the state over quite a few years, including Kwinana, Butler, Balcatta, Perth CBD, Bentley and most recently Victoria Park.
They were mostly pretty good, and I really enjoyed my training for the price I'd been paying.
Vic Park were the first club to put my rates up since I signed up years ago, as it says they can do in their contract, but the approx 40% increase wasn't OK with me so I asked to cancel. What followed was some of the worst customer service I've encountered in an industry that is already p...lagued with terrible customer service and low expectations. Don't bother making a complaint to head office: They'll just ignore the ticket and it gets closed after three days at which point you reply to the email to reopen it, and it gets ignored and auto-closed after another three days.
Been to five locations, all are terrible!
I had to join anytime as I travel weekly for work. I have now visited 5 different Anytimes throughout QLD and NSW and have hated every single one. Very limited equipment, all of the gyms are tiny making any form of walking lunges etc impossible. Another thing I noticed is the lack of atmosphere or friendly welcoming staff, something I am not used to in a gym.
For example, Oran Park Anytime has two yoga balls which are both completely flat and not fit for use, no slam medicine balls, about 3 benches which are impossible to get a turn at etc. this made my program impossible to complete
So disappointed I joined this gym and am angry I now have to pay 11 months of membership at gyms I hate going to.
Questions & Answers
I want to join mount druitt branch anytime fitness. Has anyone been to that branch? What was your experience?
hi how do I cancel my membership i work full time now so don't have time to go gym
Anytime Fitness Australia
Thanks for reaching out.
Please contact our customer service team at <firstname.lastname@example.org> or on (02) 9415 5300 during office hours with the club name & your membership number and they will be able to assist you.
How did you go Ernest B.? Could you do that?
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