6,192 reviews
AI reviews summary
Pros
Verdict
Overall sentiment toward Anytime Fitness Australia is largely positive, with members praising the brand for its unmatched network convenience, welcoming community atmosphere, and modern facilities. Many users find the 24/7 access and multi-club privileges ideal for maintaining consistent fitness routines despite busy schedules or travel. However, a subset of reviews highlights notable frustrations regarding membership cancellation processes, fee increases, and occasional inconsistencies in equipment availability or cleanliness between different franchise locations.
Anytime Fitness !!!!!!!!!!!! absolutely love this gym! The atmosphere is welcoming and motivating, the facilities are fantastic, and the staff are always friendly and supportive. It's a great place to train, stay consistent, and work towards your goals. Couldn't recommend it more
I joined ANYTIME FITNESS about three years ago however recently I had to have abdominal surgery so I informed the gym and asked them to suspend my membership which they did but then told me if I was any longer than four weeks they would require a doctors note. Three weeks after surgery they started harassing me emails phone calls threatening me… Read more
with debt collectors now solicitors so I'm making this post to warn other people how evil these people are. I really wanted to go back to the gym but no longer. I should explain I'm an 82 year old male so recovery will obviously take longer and I'm already feeling depressed and now have to put up with these people bullying and harassing me almost daily so my advice is stay well away from anytime fitness because they will damage your health.
Extremely disappointed with Anytime Fitness. I had a very poor experience with their payment and cancellation processes, and management was completely unprofessional. Even after filling out the official cancellation form months ago, I am still being charged every week instead of monthly, and they always make excuses to charge me more. It feels… Read more
like these payments will go on forever. I will never join this gym again, and I strongly advise others to stay away."
Reviews with attachments
Very clean facility great staff and very helpful and friendly
I have tried a few gyms and I settled on Anytime Fitness for the price and the variety of machines. As a runner who needs strength training Brunswick AF has all the machines I need. The bikes are also the best of the various other locations I have been to.
I have been going to the Anytime Fitness at Booval for a while now and have yet to have any concerns or complaints. The staff are always absolutely lovely, they have the coolest promos and are always happy to help. The gym itself is well stocked, maintained and cleaned. Even the other members are awesome. Thanks AF Booval for always keeping it real and rawsome :D Show details


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Between work and family life, staying consistent with fitness used to be tough. Anytime Fitness has completely changed that. I’ve trained at a lot of gyms, but AF has definitely been the best. The welcoming staff, modern equipment, and great classes make it easy to stay motivated. I’ve seen huge improvements in my health and confidence, and the atmosphere is perfect for both women and men.
Team are always friendly, helpful with workout regimes and assisting in long-term goals and the environment is always welcoming.
Latest follow-ups
The upgraded and refurbished gym is amazing. It will be better when I understand how to coordinate the technology required to get the best out of it. Find it difficult, I think, due to being over 60 & not comfortable in using phone apps.
Follow-up · Feeling more comfortable at the gym. Doing my own thing as I don't understand the technologies of programming some of the machines. Still concerned at the number of users without towels and not wipping equipment after use. Haven't noticed active correcting by staff onsite. Taking responsibility for myself in pre-wiping equipment & wearing gloves.… Read more
I attend the Rosny gym and find the staff extremely friendly and helpful. The facilities are great and I really feel like I’m enjoying my visits…and achieving my fitness goals. Sgd 72yo male
Follow-up · I’m still in the enjoyment phase of my program after 14 months (go figure!) and I find the app provided by my trainer Ollie…easy to navigate. I recently had to scale back due to knee soreness but I’m finding my way back. The current staff were not around when I began but the transition in that regard has been seamless. I feel welcomed and supported to do my best. Sgd 73yo male
I am so pleased with the improvement in my fitness since I have started at AF. My personal trainer is so encouraging and patient as well as being very proffessional. All the staff are very welcoming and facilities are very clean.
Follow-up · To keep on pressing higher weights on the leg press. Keep working on the progressive over load method.
Follow-up · I am improving in strength every week.
Positive reviews
Just started with the Doreen branch of Anytime Fitness and so far my experience has been excellent. I received a warm welcome from gym manager Joh and a follow up call from Elena to see how I was getting on. While the gym is smaller than some, it has all the space and equipment you could need. The gym is set in a pleasant environment, looking out on the Laurimar lakes. Air conditioning helps to make a workout a great experience.
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* My Experience was good with Anytime fitness Highton. This branch has a kind, excellent , friendly & professional Manager. * The gym is clean, attractive, modern, has quite good music, is safe, has security cameras both inside & outside, & has good quality, up to date, gym equipment. * Unfortunately, I had to cancel my membership due to… Read more
medical issues, so had to pay out hundreds of dollars to cancel, as I was on on a 12 month contract. I still don't regret joining, as my experience was good overall.
* It's not that easy to cancel Anytime Fitness gym membership. ... I was expected to show an emailed copy of my drivers license & other details, to cancel my gym membership, or show up in person. I thought this was somewhat over the top unreasonably demanding as a policy to cancel a gym membership.
* I wish that Anytime Fitness Highton would improve by allowing 3 month duration, short term memberships, and/or flexible gym memberships. I certainly would rejoin Anytime Fitness again, if this type of membership was allowed.
Staff are fantastic… Ethan needs a pay rise!!! Ryce Ethan Sally really are very helpful and welcoming. Always. Barbela cleans EVERY surface .. very grateful.. thank you. Great gym!!
Negative reviews
Potts Point Gym: Disappointing expe3riene waiting over a year for renovations (silly of me to believe the manager) and then when I did finally leave, they charged me an extra month and put the "outstanding" through to a debit collection company! This happened in spite of being promised an additional 3 months as sign up incentive. I feel badly… Read more
treated and annoyed at the inflexibility. They gym itself is well-located for me but seriously lacks inspiration. Wouldn't advise if you can afford anything better.
Out of touch and zero corporate flexibility for Aussie FIFO workers. After 13+ years of loyal membership with Anytime Fitness, consistently paying monthly membership fees (even through COVID lockdown) I have officially cancelled my membership. The owners of the local franchise so wanted to help, but their hands were tied by Anytime Fitness’s… Read more
rigid corporate membership structures. The Anytime Fitness business completely refuses to offer a genuine, hassle-free FIFO membership tier. Their corporate logic is that because FIFO workers train regularly during their time off a discounted or modified rate isn't warranted. To expect workers to pay full price for 12 months when their rosters physically restrict them from using the gym for half the year is pure corporate greed. The only workaround available is a tedious administrative process of constantly freezing and unfreezing memberships manually, which is capped to six times a year and is in no way fair and easy. The Anytime Fitness brand is fully aware of how big the FIFO community is in Australia, yet they refuse to adapt their payment models or reward long-term loyalty.
I urge any FIFO workers that are members of Anytime Fitness to look into alternatives, as paying $1350 a year for a gym membership you can only access for half that time is disgusting and greedy and loyal members deserve a better deal and better treatment than this.
This is about Redbank Plains Gym - About almost 2 years ago i phone to cancel my membership because i was going overseas. The peoson on the other side said they will get someone to call me back as they don't know the procedure (yeah right, more likely adniring female clients exercising). Last week i was told that my membership was overdue by 1… Read more
month i rang and state that i advised the account close and someone was going to call me back, since i rang then i never attended the gym again so it was a shock to me. Apparently they gym did not cancel the membership and kept collecting money which i didn't know as i rarely check my statement and it come from a seperate bills account. I was told that they will apply the 1 month fee even after getting almost 2 years of fees when it was supposed to be cancel. I an looking at consulting lawyers and if there is sufficient people in the same position will start an class action suit because Anytime Fitness should employ staff with enough intelligence and common sense to know what to do or ask question and obtain the knowledge.
Recent reviews
$89 to join, contract 12 months $28 week, 18 months $25 (approx) - newly opened on the Sunshine Coast. I couldn’t see it was worth the extra over my current $20 a week gym with no contract, It lacked some equipment and was busy during the middle of the day. I don't like how Anytime operates without being transparent about pricing either.
Worst decision I've ever made, and i have an ex wife. almost impossible to cancel and they will milk it for everything you got. if i could give a lower rating i would. do this instead the money you would spend on them buy your own gear, then it really is anytime fitness
I would put zero stars if I could. Trained for a week in the gym and got a back injury which has put me out of training indefinitely. Tried to explain and cancel and provided a medical certificate but apparently that’s not enough and expect me to pay $1500 worth of cancel fees? Are they actually for real. Ash their regional manager has been… Read more
exhausting to deal with and doesn’t listen and does as she pleases. She put me on a freeze instead of cancel and put the reason as financial hardship? Like what are you on about woman? Honestly this saga continues it’s 2 weeks in. Stay tuned.
It really shouldn’t be that hard to cancel. 4 emails and then asked by the club I was a member of to contact another club to let them know as well after they missed my first request.
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⭐️ 1 Star Terrible experience with Anytime Fitness. I was locked into a contract and tried to cancel because of financial difficulties, but they refused to help. The worst part is I never even used the gym once, yet they continued charging me. Very disappointing customer service and extremely inflexible policies. Would not recommend.
I have been an Anytime Fitness member for some time and, unfortunately, my recent experience has been very disappointing. My membership was automatically transferred to another club and my membership fees increased as a result. While I understand the membership agreement contains transfer provisions, I contacted Anytime Fitness as soon as I… Read more
became aware of the transfer because I did not want my membership assigned to that club.
Despite raising my concerns, the transfer remained in place. I have not attended that club for a considerable period, yet my membership is still assigned there.
What has disappointed me the most is the way my complaint has been handled. I contacted Anytime Fitness Australia Member Solutions because I did not want to deal with the management of the club involved. Instead of investigating my concerns independently, I was referred back to the same club I had complained about.
I have now requested my attendance records and an explanation as to why my membership remains assigned to a club that I no longer attend. I hope Anytime Fitness reviews its complaint handling process and provides customers with a genuine opportunity to have concerns assessed independently, particularly when the complaint relates to the management of a specific club.
I hope this matter can still be resolved, but so far the experience has left me very disappointed.
Beware of contract terms when signing up. I stayed a loyal customer while they offered no discount to existing customers even though they regular do heavy discounts to attract new customers. I was not aware of the 30 day notice required to finish the contract so I was stung with 1 month of fees when moving abroad so it may py you to be mindful… Read more
about it. My local gym was clean and well equipped, atmosphere was nice. The experience can be a bit touch and go when attending other branches, they tend to have varied equipment which is a bit of a hassle due to different ergos and to track progressive overload. I am rating them bad as I feel their contracts are borderline abusive, regardless of what other gyms are doing or what is customary in Australia, many wrongs do not make a right, there really are no genuine excuses this day and age to steal 1 month worth of fees from an otherwise happy customer. They immediately turned me into an enemy and I wont ever touch these gyms ever again.
ANYTIME FITNESS WEST MELBOURNE - THE WORST BRANCH EVER! SAVE YOUR MONEY AND SANITY. I did everything right and STILL got burned by this place's internal incompetence. Another branch admitted in writing it was THEIR error — and West Melbourne still had the audacity to blame me and refuse a refund. Months of stonewalling for a mess they created. Genuinely the worst customer service experience I've had with any business, period. AVOID.
When you cancel membership you will continue to receive “rejoin” text messages. I’ve blocked so many different numbers already. Some text messages are just rude e.g. “HOW MUCH LONGER WILL YOU WAIT? The opportunity to get started again is NOW” Seems that unless I visit a branch in person, I won’t be able to get my tel no of the database that sends the messages
If I could give this gym negative stars, I would. Shout out to @Anytime Fitness West Melbourne. The absolute WORST gym membership experience I've ever had, with equally disappointing customer service. They admitted another Anytime Fitness club made an administrative error with my cancellation, yet refused to take responsibility or refund the fees… Read more
I was charged. Instead, they chose to blame the customer for their own internal failures.
I would not recommend this club, save yourselves.
it such a shame it has come to this after 21 years of being a client of Anytime Fitness, the mismanagement of this place is terrible. its good small gym and perfect for what i enjoyed until they decided to increase my weekly membership rate by 60%. there is much better gyms with classes, pools, spas and sauna and recovery options. for the price they are changing no one should look at them or consider them for there next gym
I got to Katoomba and Parramatta. The ability to go to any gym any time is great, once you're in there it's bad. The neon lights give me a headache and the new bars have no centre knurling so I feel like I'm going to die when I squat.
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