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2Freeway Fitness

Freeway Fitness

 Verified
2Freeway Fitness
3.7

45 reviews

Positive vs Negative
78%22%
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Value for Money
3.2
Customer Service
2.9
Transparency ?
3.0
Rates and Fees
2.9
45 reviews
5 Jimmy S.  · Great gym – Love this gym. Friendly staff and good price.highly recommended. They have great equipment.
5 Janice  · good gym – Good gym, lots of classes back to back which you can attend after your workout. Nice pool and spa to relax as well
5 Shane v  · Great Gym – Freeway is a great gym has great facilitys and newly extended. staff and other gym goers are very friendly. Very humbling environment.
Victoria R.
Victoria R.8 posts
  Verified

I have been a member of this gym for a number of years now. The ladies section has 2 pilates machines which I absolutely love. There have been some issues with the machines but everytime I have enquired about this there has always been follow up. Love the fact that management responds to all negative reviews and have full details regarding the… Read more

people who have submitted them who are/have done something dodgy. Reception is fine they are busy so understand that they don't really have the time to greet every single person walking in and out of the place. Have never found any issues. You can just go about your business and do your workout and leave which I love.

kesara g.
kesara g.
  Fair Incentive Verified

when I signed up I ask the the tall guy is there any locked in contract, he said no but it was a Locked in contract of 14 months. Always check your membership.. When i am signing the contract. He said do not tick 7 month or 14 month agreement. But when i plan to cancle the membership.. He put me in to 14 month.. Please tell your mangers to not lie to your costomers and teach them to respect.

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T.Jane
T.JaneVIC2 posts
  Verified

I really like this club. Has updated equipment. Lots of variety. People are over a large area to help with busy times. I enjoy the members only pool, sauna & spa which make me feel more comfortable and safe. Love the workouts on demand too when the class times don’t work for me. I’m reading the negative reviews and seem to always be when people… Read more

that don’t abide by the club rules. The rules are there for everyone to make it safe after hours, hygienic and to control a space. The rules are displayed everywhere, you physically have to walk around the after hours sign that says that each person must scan their own Mship card to attend, next to the scanner there are rules displayed, you sign a seperate form explaining the rules & it’s emailed too! Seriously some people just don’t respect there are rules and if you break them, there are consequences. I like that this is followed up and feel safe in the ladies gym knowing that it is controlled & in-forced despite all the flack the rule breakers dish out. Thankyou

Reviews with attachments

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Cecil O.
Cecil O.
 

Top-notch Facility – Impeccably clean and well maintained, this facility offers a welcoming atmosphere enhanced by friendly and supportive staff members who are dedicated to helping you achieve your fitness goals.Whether you’re a seasoned athlete or just starting your fitness journey, Freeway Fitness has something for everyone. Show details

Positive reviews

Massoud S.
Massoud S.VIC
  Verified

Freeway Gym – Freeway Sports Hallam offers great value with 24/7 access to modern gym equipment, a pool, sauna, and group classes. The spacious facility and friendly staff create a welcoming atmosphere, making it a top choice for fitness enthusiasts.

Peter
PeterVictoria3 posts
  Verified

Gym Facilities – l have been a member for over two years now, l find this Gym to be a good workout, there are plenty of new Equipment and customer services are great. The fees are pretty good. Since l have been going to gym l have lost 52 Kilograms. Spot on Freeway sports

Cassandra Reynolds
Cassandra Reynolds
  Verified

Excellent gym service – Freeway Sports provides fantastic service. It serves quality classes of different varieties and harbours a range of gym equipment to ensure its customers enjoy a great workout. Definitely with joining for!

Negative reviews

Mehdi A.
Mehdi A.VIC2 posts
  Verified

[Content Removed] & Unprofessinal – Worst gym customer service in Melbourne. I rather rate them 0 start for charging me 400$ just bcoz I forgot to use my tag to enter the gym. I also recorded the conversation of the staff on my mobile swearing at me behind the counter and threating me to not to come to gym or she will call police. Reported and never recommend this gym for my family… Read more

and friends ever. They will kick you our of the gym for no reason, and then steal money from your credit card without your concern.

Sammy H
Sammy HVIC22 posts
  Verified

Waste of Money & Time – I'm really unhappy with our experience at your gym. We started off feeling welcomed, but after signing up, things went downhill with unfair policy changes that cost us a lot. Despite being loyal customers for over two years with four family members, we've faced unprofessionalism. For example, forgetting a tag once cost us $300, and talking to the… Read more

owner was upsetting. Most of their good review are published by their own staff members so don't fool yourself.

The staff are often rude and don't seem to know how to run a gym properly. We've complained officially, including evidence like recordings and photos, and we're not the only ones upset. It seems like the gym's management would rather blame customers than solve problems, and we've even found some dodgy practices. It's sad to see a local business not meet the standards we expect. We've started to take action to shut the gym down and we're planning more steps.

Their will rip you off without any hesitation. We have marked the account blacklisted with our business bank account so no further charges are taking without customers concern and lodged a legal complain against them with all the evidence collected.

Mehdi A.
Mehdi A.VIC5 posts
  Verified

Cancelling of my membership for no reason – I used to be a member last year. This year I went back to get a membership, the guy was very quick to sign the contract for me. I paid a $50 deposit to get a 6 months contract. But my brother is a member there as well so I wanted to transfer his contract under my name. They said we don't know the end date yet. It took them couple of days and… Read more

still no reply. One day I had an argument and later they said we can't give you a membership because of your behavior. I used to be member last year, they had no problem with my behavior. Now they are saying that we won't refund the money back because I have cost the club expenses. Which I have only been there for coupe of times. So they don't care about people and if you talk to them, they will say your behavior isn't good.

Freeway Fitness
Freeway Fitness    

[Name Removed] you abuse a staff member at… Read more (+7 replies)

Recent reviews

Qrius L.
Qrius L.VIC
  Verified

Stay away from this scammers! – They will tricked you into joining and then make it harder for you to cancel without paying. No wonder they got investigated by Consumer Affairs Vic. Please avoid them if you can. I've joined few gyms in the past 14 years, but this far is the worst experience i ever had. Incompetent staff.

Freeway Fitness
Freeway Fitness    

Thanks Qrius. We have no record of you as a… Read more

Jess D.
Jess D.VIC
  Verified

Worst gym - Don’t be fooled! – Everything is fine until you want to pause or cancel your membership! The reception staff are useless and have zero customer service. Absolutely rude! I rang to pause my membership as I was going overseas. They make you come in to sign a form to pause it and want you to pay $10. What kind of a policy is that when your pausing not to pay because… Read more

your not using the gym?

I couldn’t come in as I’d already left so I had to scan and send in a signed written letter with my drivers licence. I called to confirm again that it was received and it will be processed - which I was told it had been received and would be processed.

A week later the fortnightly payment comes out! I called up again and the receptionist says to me that the reason it wasn’t processed is because they couldn’t open the scanned file. I asked why no one bothered to call or email to tell me. Her reply was “oh well that’s in the past now so there is nothing I can do about it”. What kind of customer service is that? Very rude!

You would think all the money they make from the sneaky policies (which they don’t even explain when joining) they would invest in training staff in customer service or hiring competent staff.

Plenty of other better gyms in the area so don’t be fooled.

Freeway Fitness
Freeway Fitness    

Thanks Jessica Dzierbicki for your review. Seems… Read more

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Kieron
Kieron
  Verified

Excellent gym – Great gym, lots of great equipment and the staff are very friendly and always ready to help. There are a variety of classes to suit all needs as well as a pool and a spa to relax after your workout.

Sheryl T
Sheryl T
  Verified

Awesome place to go!! – I love going to Freeway Sports Gym because it has a friendly atmosphere, staff are fantastic, the classes in the week are perfect for me, ladies gym is awesome and there's plenty of room and equipment to do your own thing. I recommend people to come and join the gym and it doesn't matter how young or old, your welcomed and feel part of the team. 'There's no excuse!!! Come along and find out yourself!!

Deano J
Deano J2 posts
  Verified

Great renovation – Freeway gym has met all my fitness needs for a few years now. Whether it be weights, cardio, classes or just relaxing in the pool or spa. Everything i need for a decent price. The recently completed renovation looks awesome and has meant there is no waiting time whatsoever for any equipment, and the 24hr access is a huge bonus allowing flexibility! Very happy to stay a member

Tahlia
Tahlia
  Verified

Great – The PT here know what they are doing. They are always there and ready to assist you in your weight loss/muscle gain goals. Classes are at great times and have good variety for full body workouts. Recommend!

Estelle L
Estelle L5 posts
  Verified

Best gym in south east – I've been attending this gym for almost 2 years. Moving locations to a little further away soon, however still going to travel the distance. Best personal trainers and ladies gym is amazing, full of equipment and large. I feel very comfortable and happy at this gym.

Luke Nisbet
Luke Nisbet
  Verified

Great gym to cover all of your needs! – I have been attending this gym for over 5 years now and it goes from strength to strength. With plenty of free weights, benches and other equipment, I'm always able to complete a weights session with minimal time waiting around for equipment. Staff are always friendly and willing to help you with any concerns. Give it a go!

laura61c
laura61c
  Verified

Freeway Gym - Great Value and Facility – Excellent Gym, great value. Very helpful staff.... definitely check this gym out before signing up anywhere else, you won't be disappointed.

Jass
Jass2 posts
  Verified

Great gym!!! – Great gym with great staff. The quality and "newness" of the equipment. The cleanliness and the amount of space between the equipment and different workout areas. They are also providing workout classes without any extra cost.

rob edmonds
rob edmonds
  Verified

free way sports – WOW am speachless a big thanks going to free way sports and thanks and respect going to wally and askon thanks for your support toatal weight i have lost 60kg

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Ash
Ash
  Verified

Great gym – I have been going to Freeways for the last few years and i have lost over 30kg! Before this gym i had tried other facilities but never had success like i have had here. This is becouse of the classes and friendly Personal trainers that guide you with you goals. Not to mention the friendly staff that always welcome you. I would personally recommend the gym and i have had a few friends also sign up.

Kelly John Castillo
Kelly John Castillo
  Verified

Great gym! – Best gym I've been to. Been a member for over a year and don't see myself moving gyms anytime soon. Staff are so welcoming as you enter the door. They also have a vast range of equipment with a lot of room in between, unlike other gyms that are too cramped.

Habib.M
Habib.M
  Verified

Excellent Gym With Outstanding Combination Of Facilities – I have been to a few gyms but not one like FREEWAY SPORTS. This gym is fully equipped with all types of work out facilities for body building, weight lifting and aerobic exercise. The most important thing is that it has a very large space and has multiple of the equipments with an excellent lay out. In addition, this gym has a nice swimming pool,… Read more ·  1

great sauna and fantastic spas with multiple showers separately for males and females. What makes it all really worth is that a after a good session of exercise you can simply relax all your body by spending some time in the sauna and spas or swimming pool so you get both physical and mental relaxation there. Also, the staffs are very nice and welcoming. I definitely recommend this gym to anybody who would like to maintain their health and fitness.

Little big man
Little big man4 posts
 

Great gym! great staff! great environment! – The best gym I've been to in SE Melbourne. You are geated with a friendly smile every time you enter and the staff are always there to answer any questions you have, the environment is very welcoming and they create a great atmosphere for any gym goer They have great facilities and plenty of space. Out of all the gyms have been to Freeway sports tops the list  Show reply

Tina Rizk
Tina Rizk
 

Great Gym – I have been going to freeway gym for about FOUR years now! It's true when they say time flies when you are having fun. Waking up early everyday or making time in my day to go gym has been not only very rewarding but also very enjoyable-Thanks to Freeway gym. It's a gym like no other, where upon entering you are welcomed with friendly greeting… Read more

and smiles. This puts you in a happy mood before even starting the workout. The staff are very helpful and happy to answer any questions you have. Before I started my fitness journey with the support of freeway gym I had low self esteem, always anxious about my weight as well as health. I wasn't not fit and I was scared to start something and fail but from day ONE I was given the right support I needed to start my journey... Here I am Four years later down the track I am still going to the same gym, I have met very interesting people and have formed great friendships. I have the energy to do what I enjoy during my day, I feel better about my self and body image, I have a better social life. I have realized that being fit isn't just through exercising, it is a life style. Freeway has given me the lifestyle I needed to be who I am and where I am today. Freeway gym is a great place to exercise, make new friends, have the right support and guidance in the fitness journey. It is the place to be.

Thank you for making me feel great, looking great and improving my quality of life.

Jeremy W
Jeremy WVIC2 posts
 

Excellent gym – After checking out a lot of local gyms I found Freeway Sports to be the best. I have been going for a few years now and they have made a lot of improvements. There is plenty of good equipment, good facilities, plenty of different classes and the staff are very helpful and friendly. Great value for money too. Highly recommend.

bec h
bec h
 

best gym – Been training at freeway sports Doveton for over 10 years. Has a huge variety of equipment, fantastic fun classes and helpful and caring staff. Look forward to training there and have made so many friends at the centre. Trained in many gyms all over Australia, this one is the best iv found.  Show reply

CHristine
CHristine
 

Great gym!! – I can honestly say that Freeway Sports is an institution which I feel energised and motivated to be a better version of myself. Generally, I find myself one whom does not fit into the sporting community however, Freeway Sports is the exception. I owe a lot of my development to the ‘Just Ladies’ section. As lame as this may seem, it was not only… Read more

the well maintained and updated equipment, but the segregated section made me feel more comfortable and less self-conscious in regards to performing physical activity. Led by enthusiastic staff members and PTs whose energy is infectious to those they interact with creates a positive atmosphere throughout the whole gym. Which is why I would happily recommend Freeway Sports to anyone wanting a positive change to their lives.

TJ
TJ
 

I feel comfortable in my skin at this gym – Gym can really be a place you can feel self conscious but I feel so comfortable here. I love the ladies only club- it's huge, bigger than fernwood. Love the x-fit class, TRX, hot yoga, private spa bed & the kids club makes it hard to get an excuse, I don't need help with that lol. The free aseasement & program with my trainers makes sure I get the… Read more

results I need. I wish I found this club years ago. Big & happy. Thankyou for having old school morals & new bright club. Thanks for my body & confidence. Also I have had no probs with staff when I needed to suspend my m'ship or needed extra help, just attentive.

Steve Dolphin
Steve Dolphin
 

Best gym S E Melbourne – This is a great gym in SE Melbourne the staff are great and helpful also with all the new equipment so easy to do your workout without the fuss of waiting for equipment . Come and try and you will be happy you did great swimming pool and modern facility's .  Show reply

Moises C
Moises C
 

Great gym, 10/10 – Been going for a few years now, never had any issues. Just added heaps of new equipment and is now 24/7 which is even better to achieve maximum gainz. Nice and friendly staff as well who never get angry at me when i accidentally forget my pass (all the time). So if you wanna get absolutely shredded for summer i will recommend this gym till my very last rep.

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