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Freeway Sports
- Verified
- Deleted by the author
Read the hundreds of negative reviews on Google before joining this gym!
This gym was investigated by Consumer Affairs Victoria in 2014 after receiving a large number of complaints from disgruntled members. Freeway and its manager [Name Removed] admitted breaching consumer laws on multiple occasions and took an enforceable undertaking with the consumer watchdog.
link to the story: https://www.smh.com.au/sport/melbourne-gym-freeway-fitness-made-members-pay-after-contract-expired-20140805-100iyy.html
link to the Consumer Affairs 2014 Report charging Freeway and [Name Removed]: https://www.parliament.vic.gov.au/file_u...
- Verified
Results Driven
If your goal is achieve health and fitness results, this is the place to achieve it. I fondly refer to Freeway Sports Centre as my “ Zen Place”. Attending Freeway Sports Centre helped me smash my fitness goals. This is not a boutique or pretentious franchise name brand gym, however it has all the facilities you need, a point of difference being that the gym also has pool that members have free access to as part of their gym membership. The customer service provided by Kristian and his team is nothing short of exemplary. What stood out to be rec...
Read moreently, was the initiative they took during the Covid lockdown period to extend gym memberships by two weeks for those that had paid their memberships in full. To be honest, even if there was a gym that was cheaper I would not shop around because of the overall experience that Freeway Sports Centre provides. All the facilities you need to achieve your results is provided by this gym, except your mindset and commitment to attend the gym- that is up to you!- Verified
Cancelling of my membership for no reason
I used to be a member last year. This year I went back to get a membership, the guy was very quick to sign the contract for me. I paid a $50 deposit to get a 6 months contract.
But my brother is a member there as well so I wanted to transfer his contract under my name. They said we don't know the end date yet. It took them couple of days and still no reply.
One day I had an argument and later they said we can't give you a membership because of your behavior. I used to be member last year, they had no problem with my behavior.
Now they are sa...
Kristian W.
I never abused any staff. Your staff is lying and accusing me that I abused her. When she asked me to put my mask on. I went back to my car and got my mask and put it on. And rest of the s...
Sorry but we have CCTV with audio. You swear at the staff member multiple times. Then when the members consultant calls you to discuss your swear at them too. All recorded and reviewed. So the only li...
Read morees are coming from you. Yes please find another gym as this is not the gym for you.- 3 reviews
- 1 like
- Verified
Gym Facilities
l have been a member for over two years now, l find this Gym to be a good workout, there are plenty of new Equipment and customer services are great. The fees are pretty good. Since l have been going to gym l have lost 52 Kilograms. Spot on Freeway sports
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- Verified
Stay away from this scammers!
They will tricked you into joining and then make it harder for you to cancel without paying. No wonder they got investigated by Consumer Affairs Vic. Please avoid them if you can. I've joined few gyms in the past 14 years, but this far is the worst experience i ever had. Incompetent staff.
Thanks Qrius. We have no record of you as a member?!?! If you have been a member to many gyms in the past you will see all gyms have the same type of memberships. We are no different. If we are scamme...
Read morers why do we have over 4000 clients and been helping people reach their goals since 1978?? If we are scammers why do we have members that have been with us for over 35 years??? Bottom line(if you are a member) you have done something wrong and have not liked the outcome. This is very sad for you as you know our gym is one of the best gyms around. We have not been investigated by consumer affairs vic. Your facts are wrong. We wish you all the best but you shouldn't post lies.- Verified
Worst gym - Don’t be fooled!
Everything is fine until you want to pause or cancel your membership!
The reception staff are useless and have zero customer service. Absolutely rude!
I rang to pause my membership as I was going overseas. They make you come in to sign a form to pause it and want you to pay $10. What kind of a policy is that when your pausing not to pay because your not using the gym?
I couldn’t come in as I’d already left so I had to scan and send in a signed written letter with my drivers licence. I called to confirm again that it was received and it will b...
Read moree processed - which I was told it had been received and would be processed. A week later the fortnightly payment comes out! I called up again and the receptionist says to me that the reason it wasn’t processed is because they couldn’t open the scanned file. I asked why no one bothered to call or email to tell me. Her reply was “oh well that’s in the past now so there is nothing I can do about it”. What kind of customer service is that? Very rude! You would think all the money they make from the sneaky policies (which they don’t even explain when joining) they would invest in training staff in customer service or hiring competent staff.Thanks Jessica Dzierbicki for your review. Seems very misleading. You have used this gym over 140 times in 9 months. Must be something you like about the gym?!?
We did speak to you and state we need...
Read more a signed statement wishing for you to suspend your membership and we did tell you we never received your email. We even told you when we receive your email we will send a confirmation email to you. If you never received the confirmation email why didn`t you call us? Yes there is a fee to suspend. You will find most gyms charge for suspensions. Our gym has the lowest fee charged, $10 flat fee. Your membership has failed. Please contact the club to amend this before the collection procedure starts. Thank you.- Verified
Excellent gym service
Freeway Sports provides fantastic service. It serves quality classes of different varieties and harbours a range of gym equipment to ensure its customers enjoy a great workout. Definitely with joining for!
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good gym
Good gym, lots of classes back to back which you can attend after your workout. Nice pool and spa to relax as well
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Excellent gym
Great gym, lots of great equipment and the staff are very friendly and always ready to help. There are a variety of classes to suit all needs as well as a pool and a spa to relax after your workout.
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- Verified
Awesome place to go!!
I love going to Freeway Sports Gym because it has a friendly atmosphere, staff are fantastic, the classes in the week are perfect for me, ladies gym is awesome and there's plenty of room and equipment to do your own thing. I recommend people to come and join the gym and it doesn't matter how young or old, your welcomed and feel part of the team. 'There's no excuse!!! Come along and find out yourself!!
- 2 reviews
- 1 like
- Verified
Great renovation
Freeway gym has met all my fitness needs for a few years now. Whether it be weights, cardio, classes or just relaxing in the pool or spa. Everything i need for a decent price.
The recently completed renovation looks awesome and has meant there is no waiting time whatsoever for any equipment, and the 24hr access is a huge bonus allowing flexibility! Very happy to stay a member
- Verified
Great
The PT here know what they are doing. They are always there and ready to assist you in your weight loss/muscle gain goals.
Classes are at great times and have good variety for full body workouts.
Recommend!
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- 2 reviews
- 2 likes
- Verified
Best gym in south east
I've been attending this gym for almost 2 years. Moving locations to a little further away soon, however still going to travel the distance. Best personal trainers and ladies gym is amazing, full of equipment and large. I feel very comfortable and happy at this gym.
- Verified
Great gym to cover all of your needs!
I have been attending this gym for over 5 years now and it goes from strength to strength.
With plenty of free weights, benches and other equipment, I'm always able to complete a weights session with minimal time waiting around for equipment.
Staff are always friendly and willing to help you with any concerns.
Give it a go!
- Verified
Freeway Gym - Great Value and Facility
Excellent Gym, great value. Very helpful staff.... definitely check this gym out before signing up anywhere else, you won't be disappointed.
Questions & Answers
Are there any memberships that dont have a lock in contract? Month to month?
You’re welcome to take over mine - 8 month $18.95 a week
Yes we do. We have 1 month min term on certain memberships. Best thing to do is come into the club to see if this is the club for you and then we can show you your options. Please remember we are on C...
Read morehristmas timetable for staff hours. Will return to normal next week. Merry Xmas and happy new year.Does Freeway sports allow people under the age of 15 to get a membership?
Get an answer from our members and Freeway Sports representatives
Details
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Mehdi Azghari you abuse a staff member at reception when they asked you to wear your mask. This is why your membership was cancelled. You should not treat people the why you did. They are only doing t...
Read moreheir job and following state government rules. You should tell the truth. Find another gym.