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Read the hundreds of negative reviews on Google before joining this gym!
This gym was investigated by Consumer Affairs Victoria in 2014 after receiving a large number of complaints from disgruntled members. Freeway and its manager [Name Removed] admitted breaching consumer laws on multiple occasions and took an enforceable undertaking with the consumer watchdog.
link to the story: https://www.smh.com.au/sport/melbourne-gym-freeway-fitness-made-members-pay-after-contract-expired-20140805-100iyy.html
link to the Consumer Affairs 2014 Report charging Freeway and [Name Removed]: https://www.parliament.vic.gov.au/file_u...
If your goal is achieve health and fitness results, this is the place to achieve it. I fondly refer to Freeway Sports Centre as my “ Zen Place”. Attending Freeway Sports Centre helped me smash my fitness goals. This is not a boutique or pretentious franchise name brand gym, however it has all the facilities you need, a point of difference being that the gym also has pool that members have free access to as part of their gym membership. The customer service provided by Kristian and his team is nothing short of exemplary. What stood out to be rec...ently, was the initiative they took during the Covid lockdown period to extend gym memberships by two weeks for those that had paid their memberships in full. To be honest, even if there was a gym that was cheaper I would not shop around because of the overall experience that Freeway Sports Centre provides. All the facilities you need to achieve your results is provided by this gym, except your mindset and commitment to attend the gym- that is up to you!
Cancelling of my membership for no reason
I used to be a member last year. This year I went back to get a membership, the guy was very quick to sign the contract for me. I paid a $50 deposit to get a 6 months contract.
But my brother is a member there as well so I wanted to transfer his contract under my name. They said we don't know the end date yet. It took them couple of days and still no reply.
One day I had an argument and later they said we can't give you a membership because of your behavior. I used to be member last year, they had no problem with my behavior.
Now they are sa...
l have been a member for over two years now, l find this Gym to be a good workout, there are plenty of new Equipment and customer services are great. The fees are pretty good. Since l have been going to gym l have lost 52 Kilograms. Spot on Freeway sports
Stay away from this scammers!
They will tricked you into joining and then make it harder for you to cancel without paying. No wonder they got investigated by Consumer Affairs Vic. Please avoid them if you can. I've joined few gyms in the past 14 years, but this far is the worst experience i ever had. Incompetent staff.
Worst gym - Don’t be fooled!
Everything is fine until you want to pause or cancel your membership!
The reception staff are useless and have zero customer service. Absolutely rude!
I rang to pause my membership as I was going overseas. They make you come in to sign a form to pause it and want you to pay $10. What kind of a policy is that when your pausing not to pay because your not using the gym?
I couldn’t come in as I’d already left so I had to scan and send in a signed written letter with my drivers licence. I called to confirm again that it was received and it will b...e processed - which I was told it had been received and would be processed. A week later the fortnightly payment comes out! I called up again and the receptionist says to me that the reason it wasn’t processed is because they couldn’t open the scanned file. I asked why no one bothered to call or email to tell me. Her reply was “oh well that’s in the past now so there is nothing I can do about it”. What kind of customer service is that? Very rude! You would think all the money they make from the sneaky policies (which they don’t even explain when joining) they would invest in training staff in customer service or hiring competent staff.
Excellent gym service
Freeway Sports provides fantastic service. It serves quality classes of different varieties and harbours a range of gym equipment to ensure its customers enjoy a great workout. Definitely with joining for!
Great gym, lots of great equipment and the staff are very friendly and always ready to help. There are a variety of classes to suit all needs as well as a pool and a spa to relax after your workout.
Awesome place to go!!
I love going to Freeway Sports Gym because it has a friendly atmosphere, staff are fantastic, the classes in the week are perfect for me, ladies gym is awesome and there's plenty of room and equipment to do your own thing. I recommend people to come and join the gym and it doesn't matter how young or old, your welcomed and feel part of the team. 'There's no excuse!!! Come along and find out yourself!!
Freeway gym has met all my fitness needs for a few years now. Whether it be weights, cardio, classes or just relaxing in the pool or spa. Everything i need for a decent price.
The recently completed renovation looks awesome and has meant there is no waiting time whatsoever for any equipment, and the 24hr access is a huge bonus allowing flexibility! Very happy to stay a member
The PT here know what they are doing. They are always there and ready to assist you in your weight loss/muscle gain goals.
Classes are at great times and have good variety for full body workouts.
Best gym in south east
I've been attending this gym for almost 2 years. Moving locations to a little further away soon, however still going to travel the distance. Best personal trainers and ladies gym is amazing, full of equipment and large. I feel very comfortable and happy at this gym.
Great gym to cover all of your needs!
I have been attending this gym for over 5 years now and it goes from strength to strength.
With plenty of free weights, benches and other equipment, I'm always able to complete a weights session with minimal time waiting around for equipment.
Staff are always friendly and willing to help you with any concerns.
Give it a go!
Freeway Gym - Great Value and Facility
Excellent Gym, great value. Very helpful staff.... definitely check this gym out before signing up anywhere else, you won't be disappointed.
Questions & Answers
Are there any memberships that dont have a lock in contract? Month to month?
You’re welcome to take over mine - 8 month $18.95 a week
Yes we do. We have 1 month min term on certain memberships. Best thing to do is come into the club to see if this is the club for you and then we can show you your options. Please remember we are on C...hristmas timetable for staff hours. Will return to normal next week. Merry Xmas and happy new year.
Does Freeway sports allow people under the age of 15 to get a membership?
Get an answer from our members and Freeway Sports representatives
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