PLEASE DON’T GO THERE
This morning Fernwood decided to take $200 from my bank account without a motivation .
So my smart access was
-200$ and I could not withdraw money nor go for my groceries shopping and could not pay THE RENT .
I’ve tried to call them so many times and I didn’t have answer .
So I decided to send 80 mails but of course nobody is answering .
I had to go to the bank and logged a dispute plus block every payment to Fernwood.
The gym is still not answering to my mails.
I find this unacceptable and absolutely unprofessional.
I still didn’t have my $20...
dont do it
Always hiding fees that they wont say upfront and the price is super expensive. They renewed my membership without my consent and I had no idea that I was still paying for my membership. When asked them to cancel the membership and they wanted more money.
DO NOT JOIN!!!
DO NOT JOIN FERNWOOD ROCKDALE!! Originally joined for Pilates reformer and they had a no joining fee special and was persuaded to join then and there. After thinking it through after one night, I decided I didn’t want to be in a class with 11 other people and wanted a small group for a more focused session. I went back to cancel my membership in person within the cooling off period and they wanted me to bring welcome pack back. Mind you, I had baby in tow and the pack only had 1 magazine and 3 leaflets. Can’t believe how petty a gym can be!!
once they have your phone number they wont stop calling.
very annoying i entered a facebook competition that popped up and it ended up being just a scam to get my number now they wont stop calling me, every single day ive blocked the number and they still somehow get through. this is worse then telemarketers its beyond a joke.
The st Kilda gym is very average. There are weight Machines that have been broken since I joined in 2018 that have never been fixed. I have raised it with staff members and they ignore it. The paid group training sessions overtake the already cramped weights section, and monopolize equipment the gym only have 1 of. It’s incredibly frustrating to be paying good money when the services are below expectations. The air conditioning for example was out of order for in excess of 3 months during summer. I chose this gym because I love being able to go to a women’s only gym however I can’t put up with all of this any longer and am cancelling my membership.
Only care about the money
Fernwood Woden - half the staff are good quality - hence the one star. However, this doesn't make up for the rest of the staff that are unprofessional, money focused and inconsiderate. From the moment I signed up it was problematic - incomplete consultation, incorrect information and introductory services (pt sessions) not provided. Anything that is outside of normal classes comes at a ridiculous cost. When completing the 8 week challenge I was meant to be supported by food coaching, have meal diary and weigh-ins recorded by the gym, and have c...ontact with the trainer with the completion of weekly challenges - this didn't happen, several times I emailed the trainer without response. This gym lacks integrity, and its a shame that their poor reputation falls on the few good staff members.
Been a member for 3 years and love it
I have been a member for years now and love it, the staff are friendly, the classes amazing and they suit all levels of fitness as they can be modified options for less intensity. You do need to give 4 weeks notice if you plan to cancel your membership, but I am well aware of that, and honestly Fernwood is a way of life now for me now and have no reason to ever cancel- use it or lose it as they say :)
- Verified customer
I went to Fernwood Narre Warren to cancel my membership as my contract had ended. I had an 18-month contract with Fernwood which was meant to end on October 2019. Although I was told my contract ends on December which would make my contract 20 months and when I asked them why they failed to provide me with a logical answer. After speaking to the staff and a lot of difficulty I managed to cancel my membership and I also signed a form. She didn’t give me a copy so I took a photo of the cancellation form. I was told that I only had to pay two more...direct debits and no cancellation fees. One day later, I got a phone call and the manager told me that they made a mistake and if I cancel before December I had to pay a $300 fee or I could wait until December to cancel. The manager then continued to call and email me even though I told her I had already cancelled and there was a verbal agreement that I didn’t have to pay a cancellation fee. She even disregarded that I had photo evidence of the cancellation of the membership form which was signed and dated. The staff lack integrity and they are not trustable as what they tell you about the contract terms in the beginning is totally different from what you sign. They try their best to fine you for cancellation of the contract even after your contract finishes. In my opinion, they only care about their profit more than their customer satisfaction and they just enforce you to continue by their lengthy terms and conditions of their contract. This was an awful experience for me and I am very disappointed. Most of the staff are very rude. This gym has the poorest customer service I have ever experienced and they will harass you by sending you emails and calling you when your contract ends for more payments. I have also been threatened to be referred to an external collection agency for an outstanding payment even though the agreed date for the last payment was on the 24/10/2019 and I had paid that. I will never return to Fernwood again and I advise that you should think twice before making a contract with Fernwood. Also, Fernwood Narre Warren does not have a variety of machines and equipment. The machines are very old and when you use the machines it makes loud squeaky sounds. The toilets are very dirty and the showers are absolutely disgusting.
(Scammers) will not leave you alone once they get your phone number
I was sent an email from Fernwood for a Christmas promotion, I selected one of the gift box and I was made to put in my details. The “prize” was not revealed as it was just a scam to get my details to hound me to join their gym.
I was sent another email about another promotion, $100 for 4 weeks at Fernwood. I was interested in this so i began filling in my details again and as I was about to pay, I quickly read through through fine print where it stated that I would have to pay a joining fee on top of the $100. It was Stated NO where how much...this joining fee would be however I know that the joining fee is $150+ So this 4 weeks for “$100” almost tripled its original price. What a SCAM I am so relived I noticed this as I know I would of arrived at the gym ready for my 4 weeks not realising I would have to splash out another $150+ for a mere 4 weeks
Money Hungry Scam Artists
Fernwood at Campbelltown My Fiancee signed up to a 12 month package I got for her and she got pregnant 3-4 months later. We tried to cancel the membership and was told we had to pay for another 31 days before we could cancel and when we COULD finally cancel it Fernwood told us we had to pay a compensation fee of $50 a fortnight just to QUIT!
Absolute scam and I have been paying $50 a fortnight just to have my fiancee quit. Should have just honored the damn contract till the end and paid less. Disgusting behaviour especially considering I was struggling at the time with a baby on the way.
13/1/20..I sent a message to Fernwood Narre Warren on the 6th August to say that I am cancelling my membership as the fans were filthy ( covered in black soot) and so were the showers,The owner wrote back apologised and said she would get it cleaned.
. I sent the message in writing to to the PT ( Personal Trainer) as well as the owner of the franchise. Neither wrote back to say I had to cancel with a form nor did they send me a form. ( there is no form on their website or email address) They stopped sending me marketing material but kept ta...
Excellent facilities and service
Fun and fabulous staff who are always friendly and supportive. The club is clean and classes are excellent with amazing instructors. Staff are always there to help with anything! Highly recommend fern wood Beverly Hills!
Membership expiration means nothing to these thieves
My 12 month membership period expired on the 15th of December 2019, I’m well aware you have to contact them to cancel after expiration otherwise they keep debiting your account.
Sooo I contacted them and they told, there’s a 30 day notice policy, so they be charging me for another month, what kind of rule is that !!!!
I will be in contact with fair trading on Monday about this . Fernwood Parramatta scum
Do not join this gym
Rockdale Fernwood is so filthy and dirty, cockroaches and dust prevalent. They do not clean the area all they care about is the money coming in ! There are plenty other good fitness centres in the area . The staff lack any customer service . Avoid this gym as a warning .
i have signed a contract for one year. In the contract, it says for the fixed term membership. I do not need to do anything to cancel my membership, as it will automatically end on the end date. I found out they still charging me for the membership after 12 monthes. So I called the gym. The staff said it wont end until we contact them. And for the cancellation, it has to be face to face. So whats the meaning for a contract?
Hey what a scummy organisation. Everything is about how to make money of charges and circumstances.
Dont join unless u read carefully. Look at reviews here alone.
I found Fernwood to be ridiculously expensive, there is a large fee for literally everything. To put your membership on hold, to transfer, to cancel, if you loose your tag. Its just a money hungry organisation. Just going to cancel for $400 so i can be done with this. Submitted on behalf of wife
Poor Service and rude staff....
I have signed up a 12 month contract with Fernwood Chirnside park and after 3 months I regret it badly. Fernwood is among the most expensive gyms but is the worst in terms of services and staff approach . You wont get what you have paid for. They sign up too many people to make more money but that is more than its capacity. Sometimes you hardly find a spot in a class or even on the ground to work out on your own. The ventilation of the big room is very poor which makes the odor unbearable during classes. On top of that, the staff approach is ...not nice at all!!! Specifically, Sue Clemente who is the most dishonest person Ive ever met!!! Despite the fact that she signed me up herself for a 12 month contract and she remembered me as she herself confirmed, she rudely called me among a couple of people entering at the same time and asked me if I am a member even though I showed her my 24/7 pass!! Their policy is very dishonest as they chase you with a persuasive manner until they get you in, but they change after you become a member! Avoid this gym as you wont get the service and the care you are expecting from a top range gym.
Money hungry gym
Money hungry gym ever since its changed owners old owners and trainers where amazing very helpful now very impersonal charge for absolutely everything my advice oh your not paying well you cant do this class even though your paying 50 per fortnight!!!!! do not join this gym
Questions & Answers
What is minimum age? My daughter want to go
I have been looking into this myself as there is a special price for teen kids, think its is $20 a week and no join fee, but this may be for members teenagers. I think they said they have to be 13 but I found out today that they cant do the weights until aged 16. Also they cant go in on their own until they are 16.
Any feedback on wonoona or Shellharbour fernwoods ?
Staff at both seem ok before you join up. Anyones experiences?
Fernwood feedback from melton club
Don't join Melton Club - horrible place - crazy contracts with outrageous cancellation fees. Poor staff communication and limited classes.
Why are people so daft?! Every gym has contracts, cancellation and late payment fees... I just dont understand why people come here and log one star reviews because there unhappy that they had to pay a cancellation or late payment fee. And all this negativity because of these people didnt have the funds in THEIR account- shame on them, not Fernwood!
Ive been going to Fernwood for years now, and find them to be a great gym, very accommodating too!
Daft? Sounds to me like you need to do your research as well as learn a little something about customer service or basic human interaction. They are people, not just a bank account. If Fernwood improved on their customer service skills such as advising upfront about their cancellation policies there would be no problem. If they showed a bit more empathy to the fact that these bank accounts are linked to people with actual human lives that matter. It isn't a cancellation payment they want you to pay out the contract. I went to Fernwood for years and I had to leave because I was moving 40mins out and was charged a ridiculous amount to end that years contract. I later had a baby moved closer to an Epping outlet and joined thinking now I have the knowledge of the contract deets from the former outlet I won't have a problem. They shut down!!!! As a customer, I was not at a $$$ amount loss but I was let down. As a customer, we don't charge for their circumstantial changes we know they are human and take our business elsewhere we don't ask to be compensated for the disruption to our lives as they ask for money into contracts that cannot be fulfilled due to our life circumstances/changes. It should work both ways because life happens!!
In my opinion, consumer affairs should take a look into their fees and charges as well as some other clubs as to the fairness of the contract and the amounts charged in conjunction with the circumstances. Otherwise, they will just have more cases to deal with.
My two sisters-in-law who l convinced to join for 24 months in order to make it more affordable for them copped it harder than I did. To anyone else on here that felt they were treated poorly contacting consumer affairs would be a great start.
Shame on you for putting the $$$$ amount in your head or insufficient funds as an excuse for a company that should know better and do better after that many cases.
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