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Fernwood Women's Health Clubs

Fernwood Women's Health Clubs

2.0 from 321 reviews

Reviews

2.0

321 reviews
5
(52)
4
(14)
3
(18)
2
(30)
1
(207)
  • Value for Money
    1.9 (41)
  • Customer Service
    1.9 (23)
  • Transparency
    1.7 (23)
  • Rates and Fees
    1.7 (23)
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Donna

DonnaSydney, NSW

Poor value for money

published

There are much better value gyms out there than Fernwood with better service at a lower cost. I am surprised it’s taken these members writing reviews on this page so long to work that out!

Giada

GiadaSydney, NSW

PLEASE DON’T GO THERE

published
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dont do it

published

Always hiding fees that they wont say upfront and the price is super expensive. They renewed my membership without my consent and I had no idea that I was still paying for my membership. When asked them to cancel the membership and they wanted more money.

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Priscilla J.

Priscilla J.

  • 2 reviews

DO NOT JOIN!!!

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs
ash.s

ash.sCanberra 2600, ACT

  • 3 reviews

once they have your phone number they wont stop calling.

published

very annoying i entered a facebook competition that popped up and it ended up being just a scam to get my number now they wont stop calling me, every single day ive blocked the number and they still somehow get through. this is worse then telemarketers its beyond a joke.

Customer Service
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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs
Happy camper

Happy camperGreater Melbourne (Inner), VIC

Not good

published

The st Kilda gym is very average. There are weight Machines that have been broken since I joined in 2018 that have never been fixed. I have raised it with staff members and they ignore it. The paid group training sessions overtake the already cramped weights section, and monopolize equipment the gym only have 1 of. It’s incredibly frustrating to be paying good money when the services are below expectations. The air conditioning for example was out of order for in excess of 3 months during summer. I chose this gym because I love being able to go to a women’s only gym however I can’t put up with all of this any longer and am cancelling my membership.

Customer Service
Value for Money
1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Only care about the money

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Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi Lola, we are sorry to hear that you were dissatisfied with our Woden club. If you would like to provide further feedback to our team please email memberfeedback@fernwoodfitness.com.au. Thanks, Fernwood team.

sass

sassSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Been a member for 3 years and love it

published

I have been a member for years now and love it, the staff are friendly, the classes amazing and they suit all levels of fitness as they can be modified options for less intensity. You do need to give 4 weeks notice if you plan to cancel your membership, but I am well aware of that, and honestly Fernwood is a way of life now for me now and have no reason to ever cancel- use it or lose it as they say :)

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi there, thanks for taking the time to leave a review. We're so glad you enjoy being a part of our Fernwood community!

Ozra K.

Ozra K.Greater Melbourne (Outer), VIC

  • Verified customer

Membership Cancellation

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi Ozra, we are sorry to hear that you had a negative experience with our Narre Warren club. If you would like to provide further information please email memberfeedback@fernwoodfitness.com.au. Thanks, Fernwood team.

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Amy B.

Amy B.

  • 7 reviews

(Scammers) will not leave you alone once they get your phone number

published
1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Money Hungry Scam Artists

published

Fernwood at Campbelltown My Fiancee signed up to a 12 month package I got for her and she got pregnant 3-4 months later. We tried to cancel the membership and was told we had to pay for another 31 days before we could cancel and when we COULD finally cancel it Fernwood told us we had to pay a compensation fee of $50 a fortnight just to QUIT!

Absolute scam and I have been paying $50 a fortnight just to have my fiancee quit. Should have just honored the damn contract till the end and paid less. Disgusting behaviour especially considering I was struggling at the time with a baby on the way.

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happy customer

happy customerGreater Melbourne (Outer), VIC

  • 4 reviews

membership cancellation

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2 comments
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi there we are sorry to hear that you had a negative experience with our Narre Warren club. If you would like to discuss this further please email memberfeedback@fernwoodfitness.com.au. Thanks, Fernwood team.

happy customer
happy customer
Iman

ImanNew South Wales

  • 4 reviews

Excellent facilities and service

published

Fun and fabulous staff who are always friendly and supportive. The club is clean and classes are excellent with amazing instructors. Staff are always there to help with anything! Highly recommend fern wood Beverly Hills!

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi Iman, thanks for taking the time out to write us a review. We look forward to seeing you in club soon! Kind regards, Fernwood team.

Naz

NazSydney, NSW

  • 4 reviews

Membership expiration means nothing to these thieves

published

My 12 month membership period expired on the 15th of December 2019, I’m well aware you have to contact them to cancel after expiration otherwise they keep debiting your account.
Sooo I contacted them and they told, there’s a 30 day notice policy, so they be charging me for another month, what kind of rule is that !!!!
I will be in contact with fair trading on Monday about this . Fernwood Parramatta scum

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi Naz, if you would like to discuss this further please email memberfeedback@fernwoodfitness.com.au. Thanks, Fernwood team.

Yelten

YeltenSydney, NSW

  • 2 reviews

Do not join this gym

published

Rockdale Fernwood is so filthy and dirty, cockroaches and dust prevalent. They do not clean the area all they care about is the money coming in ! There are plenty other good fitness centres in the area . The staff lack any customer service . Avoid this gym as a warning .

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Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs
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misleading contract

published

i have signed a contract for one year. In the contract, it says for the fixed term membership. I do not need to do anything to cancel my membership, as it will automatically end on the end date. I found out they still charging me for the membership after 12 monthes. So I called the gym. The staff said it wont end until we contact them. And for the cancellation, it has to be face to face. So whats the meaning for a contract?

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi there, we are sorry to hear that there was some confusion around the terms of your contract. If you would like us to look into this further, please send an email to memberfeedback@fernwoodfitness.com.au. Thank you, Fernwood team.

Fauzan

FauzanSydney, NSW

  • 3 reviews

Hey what a scummy organisation. Everything is about how to make money of charges and circumstances.

published

Dont join unless u read carefully. Look at reviews here alone.
I found Fernwood to be ridiculously expensive, there is a large fee for literally everything. To put your membership on hold, to transfer, to cancel, if you loose your tag. Its just a money hungry organisation. Just going to cancel for $400 so i can be done with this. Submitted on behalf of wife

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Zeinab

ZeinabGreater Melbourne (Outer), VIC

  • 2 reviews

Poor Service and rude staff....

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1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs

Hi Zeinab, we're sorry to hear you have had a negative experience with our Chirnside Park club. If you would like to discuss your concerns further please email memberfeedback@fernwoodfitness.com.au. Thank you, Fernwood team.

Money hungry gym

published

Money hungry gym ever since its changed owners old owners and trainers where amazing very helpful now very impersonal charge for absolutely everything my advice oh your not paying well you cant do this class even though your paying 50 per fortnight!!!!! do not join this gym

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Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs
Nicola Pickworth

Nicola PickworthGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Unsubscribe doesn't work

published

Their unsubscribe to mailing list does not work. I have unsubscribed several times but still they persist with their promotions. Tells me a lot about how they run their business.

1 comment
Fernwood Women's Health Clubs
Fernwood FitnessFernwood Women's Health Clubs
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Questions & Answers

WGoldberg

WGoldbergasked

What is minimum age? My daughter want to go

2 answers
sass
sass

I have been looking into this myself as there is a special price for teen kids, think its is $20 a week and no join fee, but this may be for members teenagers. I think they said they have to be 13 but I found out today that they cant do the weights until aged 16. Also they cant go in on their own until they are 16.

WGoldberg
WGoldberg

Thank you Sass!

Samantha J.

Samantha J.asked

Any feedback on wonoona or Shellharbour fernwoods ?
Staff at both seem ok before you join up. Anyones experiences?

No answers
mobinmalik

mobinmalikasked

Fernwood feedback from melton club

3 answers
unhappy
unhappy

Don't join Melton Club - horrible place - crazy contracts with outrageous cancellation fees. Poor staff communication and limited classes.

Sunjay Guptar
Sunjay Guptar

Why are people so daft?! Every gym has contracts, cancellation and late payment fees... I just dont understand why people come here and log one star reviews because there unhappy that they had to pay a cancellation or late payment fee. And all this negativity because of these people didnt have the funds in THEIR account- shame on them, not Fernwood!
Ive been going to Fernwood for years now, and find them to be a great gym, very accommodating too!

Mz A
Mz A

Daft? Sounds to me like you need to do your research as well as learn a little something about customer service or basic human interaction. They are people, not just a bank account. If Fernwood improved on their customer service skills such as advising upfront about their cancellation policies there would be no problem. If they showed a bit more empathy to the fact that these bank accounts are linked to people with actual human lives that matter. It isn't a cancellation payment they want you to pay out the contract. I went to Fernwood for years and I had to leave because I was moving 40mins out and was charged a ridiculous amount to end that years contract. I later had a baby moved closer to an Epping outlet and joined thinking now I have the knowledge of the contract deets from the former outlet I won't have a problem. They shut down!!!! As a customer, I was not at a $$$ amount loss but I was let down. As a customer, we don't charge for their circumstantial changes we know they are human and take our business elsewhere we don't ask to be compensated for the disruption to our lives as they ask for money into contracts that cannot be fulfilled due to our life circumstances/changes. It should work both ways because life happens!!
In my opinion, consumer affairs should take a look into their fees and charges as well as some other clubs as to the fairness of the contract and the amounts charged in conjunction with the circumstances. Otherwise, they will just have more cases to deal with.
My two sisters-in-law who l convinced to join for 24 months in order to make it more affordable for them copped it harder than I did. To anyone else on here that felt they were treated poorly contacting consumer affairs would be a great start.

Shame on you for putting the $$$$ amount in your head or insufficient funds as an excuse for a company that should know better and do better after that many cases.

Get an answer from our members and Fernwood Women's Health Clubs representatives

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