I sent a message to Fernwood Narre Warren on the 6th August to say that I am cancelling my membership as the fans were filthy ( covered in black soot) and so were the showers,The owner wrote back apologised and said she would get it cleaned.
. I sent the message in writing to to the PT ( Personal Trainer) as well as the owner of the franchise. Neither wrote back to say I had to cancel with a form nor did they send me a form. ( there is no form on their website or email address) They stopped sending me marketing material but kept taking mone...
Excellent facilities and service
Fun and fabulous staff who are always friendly and supportive. The club is clean and classes are excellent with amazing instructors. Staff are always there to help with anything! Highly recommend fern wood Beverly Hills!
Membership expiration means nothing to these thieves
My 12 month membership period expired on the 15th of December 2019, I’m well aware you have to contact them to cancel after expiration otherwise they keep debiting your account.
Sooo I contacted them and they told, there’s a 30 day notice policy, so they be charging me for another month, what kind of rule is that !!!!
I will be in contact with fair trading on Monday about this . Fernwood Parramatta scum
Do not join this gym
Rockdale Fernwood is so filthy and dirty, cockroaches and dust prevalent. They do not clean the area all they care about is the money coming in ! There are plenty other good fitness centres in the area . The staff lack any customer service . Avoid this gym as a warning .
i have signed a contract for one year. In the contract, it says for the fixed term membership. I do not need to do anything to cancel my membership, as it will automatically end on the end date. I found out they still charging me for the membership after 12 monthes. So I called the gym. The staff said it wont end until we contact them. And for the cancellation, it has to be face to face. So whats the meaning for a contract?
Hey what a scummy organisation. Everything is about how to make money of charges and circumstances.
Dont join unless u read carefully. Look at reviews here alone.
I found Fernwood to be ridiculously expensive, there is a large fee for literally everything. To put your membership on hold, to transfer, to cancel, if you loose your tag. Its just a money hungry organisation. Just going to cancel for $400 so i can be done with this. Submitted on behalf of wife
Poor Service and rude staff....
I have signed up a 12 month contract with Fernwood Chirnside park and after 3 months I regret it badly. Fernwood is among the most expensive gyms but is the worst in terms of services and staff approach . You wont get what you have paid for. They sign up too many people to make more money but that is more than its capacity. Sometimes you hardly find a spot in a class or even on the ground to work out on your own. The ventilation of the big room is very poor which makes the odor unbearable during classes. On top of that, the staff approach is ...not nice at all!!! Specifically, Sue Clemente who is the most dishonest person Ive ever met!!! Despite the fact that she signed me up herself for a 12 month contract and she remembered me as she herself confirmed, she rudely called me among a couple of people entering at the same time and asked me if I am a member even though I showed her my 24/7 pass!! Their policy is very dishonest as they chase you with a persuasive manner until they get you in, but they change after you become a member! Avoid this gym as you wont get the service and the care you are expecting from a top range gym.
Money hungry gym
Money hungry gym ever since its changed owners old owners and trainers where amazing very helpful now very impersonal charge for absolutely everything my advice oh your not paying well you cant do this class even though your paying 50 per fortnight!!!!! do not join this gym
Narre Warren don't honour all promotions advertised by head office . I was told they don't always know what promotions head office are advertising and will not honour them if it doesn't suit them. No spin wheel prize for me . Just told I would need to sign up for `12months but they would give me the one week trail for free . Not happy about the false advertising and the fact that they are a where of it.
MONEY HUNGRY SCAMMERS
They give false and misleading information, they dont care about your circumstances as long as they are getting their money. Sign up for a one year contract and they will keep taking money out afterwards and charge a cancellation fee. I specifically asked if the contract would go on to the next year if I wanted and was told no, at the end of the year the contract would stop and I would have to re-sign for another year.. I moved 40minutes away, there is no other fernwood close by and I am 40weeks pregnant.. cant even use the gym but I have to tr...avel down there when A baby is about to drop out of me to sign a cancellation BUT KEEP PAYING FEES!?! I did read the awful reviews before signing but thought Id be safe since I only signed a year.. Stay away from fernwood.
Wonderful Personal Trainer!
I just finished a personal training package with Tracey from Fernwood Sydenham. Best decision ever and I plan to continue with her in future. She was very professional and every session would give me new things to try and I felt comfortable asking her about things I was unsure about. She has made a difference in my techniques and to my surprise people like family and friends have even commented on how healthy and fit I am looking! Would definitely recommend her to anyone in the area.
RUDE ,FALSE ADVERTISING
Fernwood Rockdale had a promotion on face Book to win by playing on turning a wheel
I had a go and i Won a free membership
When i called them they game a lot of different excuses
I told them it was false advertising and when i put a comment on line they try to delete it and they took the false wheel out of face book
That tells me they are scamming people and to get them to sign with them
I got a very rude arrogant young lady if you can call her that talking over me that she did not like that i have put a bad comment but i just hung up on her as i did not appreciate her talking over me
they are rude and a terrible customer service
Just be aware not to get trap
Just want to sell you anything
Beware of Fernwood Rockdale - especially their young sales associate SAMANTHA. The rudest person alive that doesn't listen to you, just speaks AT you. Will never be attending ever again! Disguisting and needs to be reported
I got a mail there was wrote “15% off your membership and 0 join fee“. but I need paid around $200 online first . then when I go to the Fernwood Gym. the staff charge me $22 every week. I ask what is it the $200 paid online. they told me it is start kit. this question I ask over 3 staff and one of online staff. they get me 3 different answer.....so what it is ?
In this mid year. I just move house to other way. there have a Fernwood gym in town center. but recently tthe staff told me they prepare close the gym....so my membership will be cancel .I just join the gym half year. ...please refund my start kit money. It is really waste my money and time !
Horrible uncompromising and rude
They don't really like working with you, and are very pushy. They take money out of your account without warning, they don't reply when you ask them to get back to you they are unorganised and need to learn how to treat people and get customer service lessons I'm blown away by the , not a pleasant place or staff it's like a primary school play ground, and they are not friendly once you join. And I just can't give any stars, I only put one star cause I had too.
Loving Fernwood St Agnes
I have a ridiculous goal in 3 years, the staff have been amazing, I feel better about myself going to this gym over another I was unfortunately a member of (not a fernwood)
Kelly my PT has me going from strength to strength and I am able to look in a mirror without crying.
All they want to do is take your money
Be very careful with this gym. They take as much money as they can. I signed up for a one year membership however they kept taking money out of my bank. They should not advertise a one year membership if it is not. Also there is a $15 fee if a payment is late and they do not care about the circumstances. All they care about is making money. Try another gym. I will never return to Fernwood.
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Questions & Answers
Any feedback on wonoona or Shellharbour fernwoods ?
Staff at both seem ok before you join up. Anyones experiences?
Fernwood feedback from melton club
Don't join Melton Club - horrible place - crazy contracts with outrageous cancellation fees. Poor staff communication and limited classes.
Why are people so daft?! Every gym has contracts, cancellation and late payment fees... I just dont understand why people come here and log one star reviews because there unhappy that they had to pay a cancellation or late payment fee. And all this negativity because of these people didnt have the funds in THEIR account- shame on them, not Fernwood!
Ive been going to Fernwood for years now, and find them to be a great gym, very accommodating too!
I have been a member of Fernwood Mornington for a week and I’m moving in 3 weeks due to my mental health , can I use my swipe card at another Fernwood please.
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