First credit card - OK as a travel card but not quite as good as it sounds when you sign up
I got a good deal on this card - bonus 80k Velocity Points. That's the main reason I signed up for it, actually. The yearly fee is high but I figured it would be offset by the points + the yearly domestic flight.
The complimentary flight is hard to book - you have to know 2 months in advance, and have to actually CALL to make the booking. I just moved to Adelaide and there aren't a lot of options available - not quite "any domestic flight", as it states - I can't go to Hobart, for example.
The lounge passes were nice, but again, cumbersome - they actually MAILED them instead loading them onto either your velocity account or allowing you to walk in with your credit card. I had to wait 4 weeks to get them. Domestic only, so you need to have a connecting flight within Australia to use them.
The card itself:
I'm happy with it - because I always pay full closing balance there are no additional fees.
I've used it overseas too, no issues. I tried the overseas ATM withdrawal without cash advance fees perk recently, I am not sure if that worked or not.
Overall: if there's a better deal, I will jump ship, otherwise I think I'll keep it.
Great card with great incentives
I was able to grab a good deal on this card. I used it overseas and found it the best way to shop in Thailand. You aren't charged any unnecessary fees and the exchange rate worked out better than cash. The velocity rewards allowed me to travel business class. The only thing better would be so that you can accumulate velocity points quicker.
Good for overseas travel
Good card to use if you are traveling overseas or buying online from international sellers as you avoid the various overseas transaction charges. Yearly fee is a little high, although there are a number of benefits that offset the fee. Points earning is ok, although nothing great.
Rude customer service
I am shocked by the rude and snarly girl I just spoke to, whilst trying to organise my ANZ rewards complimentary flight. The attitude of girl left a bad taste. After asking to repeat the flight options the girl had a diva moment and it was all too much trouble. I expected better.
Redemption is extremely time consuming and confusing
Tried redeeming points today. Actually went into a branch a very polite ANZ worker did all the computer work (other than my password) for me. Despite over 10,000 points having been transferred, nothing is showing on my account. No points have been transferred. Phoned ANZ cards. Was told my inquiry would be escalated and that I'd have to speak to the Rewards Centre, which is currently closed.
This card is expensive and I don't recall being informed that I'd have to wait 60 days to book it's supposedly free return domestic flight. This information was provided in brochures but I was encouraged to get the card on the phone when I cancelled another ANZ card.
Not good enough ANZ!
ANZ Travel Adventures Card
20 minutes wait for customer service - just not good enough.
$225 annual fee is too expensive as it takes too long to earn enough points.
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