ANZ Rewards

Total SCAM, not awarded 75000 Velocity Points as promised, stayed on the phone for 3.5 hours without any resolution – Total SCAM, not awarded 75000 Velocity Points as promised.. Signed up for the bonus points, met the $2000 requirement in 3 months.. Called them and waited for 3.5 hours over 7 transfers from one department to another who claimed they cannot solve my problem and need to "transfer to another department".. Last person promised me the bonus points… Read more

will be credited to my account on a certain date.. Date passed, nothing came through, called them again next 2 days.. Again the same transfer here transfer there over 45 mins happened until I stopped one of the CS and yelled at her for her incompetence of getting me to the correct person to solve my problem, then she would log my case as a complaint and escalate it to a manager for a callback in 5b/d.. 5 business days has passed, yet no calls from anyone from ANZ Rewards.. Total waste of time, total scam, stay away from ANZ Rewards..

**Update, the Customer Service Manager called me to just inform me that I will not be awarded any points due to 'not turning on the auto-redeem' on a set date, which they claimed they sent an e-mail and I did not receive. And the manager name Nat**** said "whether you receive the e-mail or not it is not our business".. Worst cust service from a credit card provider ever.. Was with Amex for 10 years till now and Amex customer service is way better and fairer..

Total scam! – My partner signed up for the ANZ Rewards Platinum credit card and met all the eligibility criteria (spend $1,500 on eligible purchases in 3 months) for the 75,000 Velocity frequent flyer points. However, 6 months and a range of phone calls later they still have not come through with the promised 75,000 points. Can only conclude that this offer is a total scam, so stay far away from ANZ, as you can't trust them. Show details

Hopeless – Tried to redeem two gift cards today. One worked. One did not - “pending”. Contacted rewards centre. Advised to try again. This also went to “pending”. So potentially now getting three gift cards when I wanted two. Rewards centre advise that they cannot cancel the pending ones. So can’t even go and purchase what I needed as I need the two cards and only have one. Wasted points. Poor service. Not worth the half an hour on the phone. Go elsewhere. Show details

Love it – Fees are bit high with a second card but can’t complain every dollar we spend we get points, we use for everything, it ads up really quick and we can use gift card on shopping very quickly. Haven’t used the card overseas feels like it should be free. Show details

Awesome card – Use this as our daily expense card. Love that I can have Apple Pay connected to my card to pay with my phone. Overall completely satisfied with my ANZ card. Show details

E Gift Cards are Excellent – We use this card every day. It is a good way to budget for gifts as the range of E gift cards is excellent. We save up and redeem the gift cards at Christmas time. Show details

Avoid – Great that they offer reward points that I cannot redeem as I can't even log into my Rewards Account. It asks to reset my password but the reset link is never sent to my email. Tried multiple times. This happened the first several times initially and now is happening again. Judging by the non response when you call, might as well bin the $80pa card and sign up with other banks who has their services working.

What a poor service – Every time you ring they are receiving higher than usual calls, if you want to change your password you cant because you cant get hold of anyone. This is a really poor service. I have waited hours on 3 occasions with no response from this service. Looks like it is the same for everyone else. I am getting out when I can. Where are the humans. Show details

What a service – What a service been waiting over an hour no answer so I ring up the general Enquiries number explain what is happening so he puts me thru to the same number without even listening to what I had to say ...Thanks Anz for making my decision easier to change my accounts to another bank..

Good for frequent travelers – You can collect bonus Velocity Points and ANZ Rewards when you use the card to make eligible purchases and no foreign transaction fees, which is very suitable to frequent travelers. The annual fee is $225, not cheap but worth it if you make full use of the card. Show details

Good as a basic credit card – Haven't used the card overseas yet but quite satisfied with having the Anz rewards credit card. I like that there are many e gift card to choose with the reward points. The rewards site is simple, easy to use and I've redeemed couple gifts with ease. The points seem to accumulate ok since I've had the card for 3 years now and since claimed couple hundred jb hifi vouchers. Show details

Anz credit card – The is a standard card which functions as you would expect a normal visa to function. I use this to pay for online purchases. Rewards are very minimum ,overseas fees are high Show details

Basic rewards credit card – Ready to use and basic credit card. Easy to redeem your points and can do so in many different form, gift cards are a nice surprise. App for this card worked well. Show details

Reliable card/product - used it overseas without any problems – Overseas it worked well, including several tap and go transactions. Nil issues. Rewards available to redeem were great - alot of diversity (gift cards and airline reward schemes) being my favourite. Redemption took about 2 minutes and was received it instantly. Show details

Decent card with alright rewards – The card is a standard card which functions as you would expect a normal visa to function. I use this to pay for most online purchases and whatnot, at the end of each year i usually get enough points for $150 in gift cards which is nice and easy to redeem. Show details

Typical ANZ bad service since outsourcing call centres overseas – Don’t have an issue because if you do it is a nightmare to deal with ANZ support. You will spend more time trying to get the call centre person to understand English then resolving the issue. Show details

Spend big receive not much – I have been an ANZ reward member for a very long time and too lazy to look for anything better. I just think the rewards in the way of cash back or gift cards is not really worth it. 13000 points will get you a 50 dollar gift card. I'd think it would be better to receive 200 for points over 10000. I guess even waiving the annual fee in addition to the rewards would also be a good reward. Show details

BEST VALUE CARD! – This is my favourite card as you can redeem CASH back against your statement instead of only having the ability to use your points to receive gifts available. I get a lovely surprise every now and then when the credit amounts show up on my statement! Have had this card for at least 20 years or so. Show details

Free credit card if you pay it off on time and have enough points to redeem – The main reason for using ANZ Rewards card is that we are long term customers and the annual fee is easily paid with our rewards. This works effectively with eBay purchases which are linked to our card. We used our card in the UK to rent a car for several weeks without any difficulties in 2013. We redeem our points online and use the card in… Read more

circumstances where we would normally pay cash. When we have enough points we redeem on the ANZ Rewards website. The rewards aren't over generous but we do get use of a readily accepted credit card free of cost plus occasional free gifts or offers. Our account was locked and we were contacted instantly by ANZ security when I my brain threw a wobbly and I made an error twice while trying to make a payment online. This makes us feel safe.

Looks after your purchases without problems – Have only ever used ANZ Visa card. What more do people want? A complete list of all purchases, absolutely no interest as long as you pay outstanding credit on time. Easy comprehensive system to pay bills and frequent flyer credits. Fast telephone service if there is any problems. Automatic payment from another account to pay outstanding credit.… Read more

Frequent flyer points are added automatically to Qantas. I assume other credit cards are okay but as I have used ANZ for over 30 years with no problems it suits me. Comprehensive list of all statements including CMC Stockmarket (originally Etrade).

No benefits – The access to lounges has never worked anywhere. The related “Veloce” website is atrocious. The only value add it the one with travel insurance.

shocking service for reward flights – I have had to change my flight twice.The price i have had to pay is only slightly cheaper then buying a whole new fair of the internet.Very disappointing and ripped off .Anz ill be moving all my banking .

Redeemed gift cards missing no way to trackit – Dont sign up with anz because their rewards program are so bad. I redeemed two gift card and gone missing i call up and ask anz have no idea where it gone. They told me to write a story explain why it gone missing and post back to them for investigation. I post the letter back to them and now over three week without any reply. Anz reward customer service are so bad.

Bad Product, Worse Service – I was sold into a new credit card by Ravi, at the Pitt Street, Circular Quay bank with the promise of 75k bonus points. 1 year on and those points have become a measly $100 refund as they can't fulfil and offer that promotion due to the staff not knowing the product or having the ability to on-sell that to me because of my mortgage. Qucik way to lose customers and mortgages ANZ.

Worst rewards card ever – The card charges high fees but ANZ are also very scabby compared to other cards like Westpac. I was owed 75000 reward points and spent alot on my card however they made every excuse in the book not to allocate my points and the complaints teams did nothing to assist.

Expensive credit card with high fees for little benefit – Have had ANZ Rewards credit card for a few years & find it to have a very high annual fee for little return, but the killer is fees, the account was under limit but end of month int charge put it slightly over & you are hit a $20- OD Limit fee. I must admit thought this type of fee is being regulated out. Just a money grab. Bring on the Banking enquiry

Don't try and layback with this card – My family went on a holiday to Italy in April, during this time I tried to use the “Airport lounge” offering on my card; I was advised at two separate Véloce establishments that this was not possible on the card; very embarrassing at the receptions counters. I rang the card concierge and received no assistance, he stated this was NOT a situation… Read more

that he could rectify, and that this service was in the process or review; that’s all well and good, but ANZ has and STILL does advertise this as a feature to lure customer to use the card; yes?

Now; I have just return from another trip in August-September. I was solo this time and visited four lounges listed in the establishments available for access using my card; I was unable to utilise my card at any of these; one was not in operation, others did not allow entry with my card (embarrassment again), this was in UK, UAE, USA, Canada. I was advised twice that it’s likely the cards were accepted some time ago but not currently.

I do appreciate that ANZ does not manage this part of the offering; the bottom line here is you all should be aware that ANZ have still not sorted this situation; I called them and they could NOT verify that I would be able to use this promoted feature(next week). This also make me wonder what would happen if i tried to claim on the travel insurance offering, which is more than just discomfort!

Time for us to change our card service.

Going down hill – 2 items canceled after ordered but still on site ordered another waited a month now still coming. No good having points not able to use.