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ANZ Smart Choice Super

ANZ Smart Choice Super

1.1 from 53 reviews

See the Best Retail Superannuation Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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48

Mickm

MickmBallarat

  • 2 reviews
  • 3 likes

ANZ it's not your money to lose

published
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Customer Service
Insurance Options
Income Protection
Rates and Fees
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ANZ Superannuation - Endless Frustration

published

As as employer with all my employee's superannuation setup all I can say is I am extremely frustrated with ANZ Smart Choice Superannuation. From setting up Super accounts for Employees to basic follow up tasks and super refunds, every single experience with ANZ has been ridiculously frustrating.

Transparency
Customer Service
Insurance Options
Income Protection
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Kumar

KumarWestern Australia

ANZ smart choice super

published

I am Uber driver. I submit my online ANZ superannuation application last week. Then I have receive emails. In early morning I have contact with ANZ smart team to get complete my ANZ super account but unfortunately, no one interested about this. I speak to guy and he said I transfer your request and then speak to other lady and then she said hold for moment we will transfer your call to next available. They both talk to me rudely which is I am not really happy with ANZ then I disconnected the call. Terrible service from ANZ smart choice super team.

Customer Service

The reviewer stated that an incentive was offered for this review

Allen

AllenSydney, NSW

  • 5 reviews
  • 9 likes

Disaster

published

Every couple of night losing 300$ on my super due to unit price which I honestly believe is just a scam , after 5 years my earnings is -200$ , I just warn you never try ANZ , a total dishonest and ripoff

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Insurance Options
Income Protection
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Michael

Michael

  • 2 reviews

Terrible, shocking, disgraceful to say the very least

published

ANZ again let me down, trying to roll over super and can't get a straight answer... after calling 3 times and waiting for over 20 minutes each time, then was sheepishly told "we are waiting on unit price" whatever that means? the girl herself had no idea NOT GOOD ENOUGH

Transparency
Customer Service

khl

khlSydney, NSW

Not even one star

published

This service is atrocious. I submitted a form to rollover my balance. ANZ keep sending the same rollover form. When I ring up they tell me its not completed correctly, keep burdening me with its own administration failure. Not to mention putting me on waiting with Ariana Grande forever.... ANZ should not be entrusted with any public money

Transparency
Customer Service

Chris

ChrisPerth, WA

Poor customer service at every level

published

No correspondence at all from anz regarding authority to release funds to the ATO, all details were taken from my account and anz changed accounts which attracted a different ABN without notification. I had to call anz to ask why they had not released funds as the ATO kept sending overdue advice letters to be told we have changed your fund without notification at all, meanwhile debt still unpaid and attracting interest daily. Stay clear of anz smart choice and onepath super.

Transparency
Customer Service

Henser

HenserAdelaide

  • 2 reviews

Disgraceful Grand Theft

published

ANZ clients need to be reimbursed and compensated with interest for this historical rip-off they call ANZ Smart Choice Super. I've had this fund for a bit less than 2 years with default investment options. My current balance is more than 10% less than the net contributions made to it. I saw 10% of my balance drop in the course of a weekend without any transactions being logged. This can only be explained by absolute and disgraceful behaviour. ANZ needs to be held accountable and pay compensation for this grand theft.

Nathan

NathanSydney

  • 3 reviews
  • 1 like

LOST OVER 5k IN SUPER IN 3 months. AVOID ANZ UNSMART SUPER AT ALL COSTS.

published

I have been with ANZ for over 20 years. These people have lost my money over 5k within 3 months. At one stage, I lost about 7k in one month. I put in 4k after 1 year and my final total is less than 2 years ago. These people do not have your best interest at heart. I am deciding to take my money elsewhere. ANZ, I want ANSWERS!

1 comment
Nathan
Nathan

I finally moved all my Super to Hostplus and thank God it's no longer a nightmare.

Andrew

AndrewBrisbane

  • 4 reviews
  • 1 like

Waste of money

published

wardy

wardyBundaberg

losing money

published

Have the anz app on my phone. have been watching my super decline rapidly over last 3 years. so far this week I have watched 5,000 disappear, have been told its the fluctuating market but only seems to be with this super fund.
will be changing funds asap


Frustrated, Perth

Frustrated, PerthPerth

  • 4 reviews
  • 1 like

Kept charging Premiums AFTER telling them TWICE to stop & won't refund

published

Annie

AnnieSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Crap Choice Super

published

Absolutely disgusting customer service... After working hard all my life I requested 80% of my super to be withdrawn... filled in forms and had to post back in this electronic age... 3 weeks later still nothing... every time you ring you get a different person & go through all the crap every time... email the original person that contacted me still nothing... found out today that they are at an overseas call centre etc... no one rings you back and expect us to ring and sit on the line for over 20 minutes... soon as I get my money will rollover the rest... Because I dont have an ANZ bank A/C it is going to take longer.


Bond_007

Bond_007

  • 2 reviews
  • 3 likes

Poor service ANZ Smart Choice Super...Avoid them

published
  • Verified customer

Terrible customer service

published
Gaz

GazPerth, WA

  • 3 reviews

Smart choice super crap

published

ANZ “lost” my money

published

Do not waste your time with this super fund, I decided to open another account with Hostplus and they initiated a rollout. After a couple of weeks I checked Hostplus to see my balance, it was still at zero so I called anz to see what was going on, they told me my money had been sent to Hesta. HESTA. I have never had an account with Hesta. I guess Hesta and Hostplus sound the same. I called back to see if they can sort their mistake out and they did nothing but deny, deny, deny. Fortunately I found my money and have sorted it directly with Hesta who were very helpful. I will never use ANZ for anything again!


W5739

W5739South East Queensland, QLD

  • 9 reviews
  • 7 likes

Shocking customer service.

published

Product ok. Returns good.
Just typical ANZ. No idea of how to treat customers
Not enough skilled trained staff. Either that or that just straight out lie to customers. Would rather unskilled then unethical. But unsure.
Don’t expect claim super on retirement to go smoothly. Very stressful. retirement


On hold for an hour

published

An hour on the phone mostly on hold. Not only is it very difficult to get through to the product manager. Usually its an hour phone call so be prepared for that. Also they don't really seem to understand what they are doing. So they handball you around the office.


Brent Andrew

Brent AndrewSouth East Queensland, QLD

  • 34 reviews

What a mistake

published

Admin fee admin fee admin fee that is all I see. they take money every month they are a bank not a super found. look around don't look at ANZ


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Questions & Answers

Prasanna

Prasannaasked

Which super fund to go for i AM STUCK WITH anz?

1 answer

That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.


Patricia Randall

Patricia Randallasked

How many days will it take for my super to be released from smart choice Super ANZ?

1 answer
W5739
W5739

A long long time well a couple of months. And every time you call and are on phone for 1 hour. They will tell you anything to get you off the phone.
Lie outright saying tonight you will have your money. Even treat Financial Advisers the same.
Very disappointed with ANZ.


Carls

Carlsasked

I'm retiring in a week and want to know if I can get all my super transferred into my savings account. I am 60.

5 answers
JC51
JC51

I don't know. Personally, I would be getting advice from a licensed financial planner.

Carls
Carls

Diesnt helo me any

Carls
Carls

Does not help me


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