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Worst super ever! Do NOT do super with them
I have been with ANZ super and really regret not going with my employer's own super. ANZ won't let my employer pay super, and say wrong information, but I have given my employer all the correct info.
This has happened 3 times now and I have now gotten a second job and again really regret not going with my new employers super.
And when I ring ANZ super up, I get the same guy who tells me that everything is fine on their end and the problem is with my employer's. No, ANZ the problem is with you.
I was pushed into opening an account with ANZ supe...
Reasonable fees and reasonable performance
The website for smart choice is good and easy to use. I have found their phone service ok. Their fees are still below 1% and performance is fair without being great.Have been with them for 5 years. For a retail fund I find their website to be very good, it is easy to switch between investment options online without any paperwork and your balance, fees and transactions are transparent. You may get slightly better returns and slightly lower fees in an industry fund but you may lose the benefits of the website, ease of changing investments etc, the grass is always greener on the other side.
Worst super provider ever
Cons: Firstly, they don't publish unit prices. Secondly, when I pulled my money out, they didn't even advise me via email that money had been rolled over into my new account, which meant I missed on market gains that were happening at the time ie I knew the share was about to bounce back, and was told that i would be notified by mail and email. Of course mail took two weeks, but email should have been less time.
Pros: Insurance payout for TPD is good and premiums reaosnable
Seems Good to me
Returns are good, fees are low... after reading some other reviews, I realise most are in relation to Covid release... to be fair, I dont think any super fund would have been ready to service so many people looking to cash in. Im fortunate that I dont need to withdraw... and I can understand that some would be desperate... From an investment point of view, they are pretty good.. far better than AMP who I was with before.. and comparable with many other top performers.
Beware when withdrawing from ANZ SmartChoice
Towards the end of ones working life and during Covid money stress, trying to access ones superannuation money, one does not want to see extra hurdles put up by the Fund to withdraw your funds.
My recent experience with ANZ Smart Choice was frustrating. I was warned by their Contact Centre rep to be sure the signature on the withdrawal form has to be exactly or very close to the photo ID presented to ANZ Super.
Unlike other Super Funds that accept forms filled out (usually fewer pages), scanned and emailed to the Fund, ANZ wants one to fill...the five page form, make a copy of the photo ID with a signature, get the signature on the withdrawal form witnessed by a JP (at least) and hard copy of the form including the original of witnessed form posted via AustPost to the Sydney City 2001 postcode. This adds days before processing begins, if the letter does not get misplaced or lost. When asked to inform when the forms have been received, ANZ SmartSuper ignores emails. One has to ring to find out if papers have been received. Assessor looks at the application and if the signature looks slightly different to the one on the photo ID, one is asked to fill out a statutory declaration, giving reasons why the signature is not identical to the one on the photo ID, in my case drivers licence, which I had signed two years ago. One has to get a JP to witness the statutory declaration and send the hard copy via AustPost to ANZ Smart Choice Super, thereby losing another 2-3 days before the application is looked at again. So many hurdles that ANZ Smart Choice Super makes one jump before releasing funds.
Retail super does not look after you
Superannuation don’t pay death and disability or income protection insurance there’s no point just read the PRODUCT DISCLOSURE AGREEMENT and lists everything they don’t cover. Online statements switched without asking. No good
So I have had super in Australia for 25 years. Its been changed from one fund to another about 4 x now, never am I consulted, its just changed. This time, I cant get access to my own account. I have called and was told to go and verify my self here in NZ at an ANZ bank here. They didn't know what I was talking about. I spent an hour, 4 calls getting shuffled from one idiot to another, because, they don't know how I can verify myself from NZ, but best of all, one guy, knowing I am in NZ asked me to get myself to an Australian counter to verify, we are in a pandemic and have to quarantines x 2 (2 weeks each cost $8000). I forgot HOW bad Australian call centers are.
Very slow and not engaged whatsoever with customer focus its the year 2020 they hold onto your money like it's theirs
Been with anz for many years but not for much longer.along with aus super these two institutions are hopeless when it comes to customer focus regarding release or transfer of super funds .neither one can explain why it takes 3-/5 days wth to transfer funds .its 2020 they push a button and say its been transferred ...where is it i asked them one operator with aus super told me i had pushed no to receiving my funds wth..why would i apply to get it if that's the case she realizes she was wrong i had been sent all notifications saying it was fina...lized and transferred .anz is painful to deal with their operators cant explain where my money is and why it take that huge time frame to transfer my money .then when it does finally land in account they seem to think they need to hold onto it for another explainable unreasonable length of time wth. when asked if its available straight away i was told yes it certainly is .what a joke these to big companies need a to take a real good look at themselves and some of their ridiculous unpractable waste of time ways they so things .when i finally receive my funds ill be happily leaving both useless institutions they are a complete waste of time i didn't even want rate these two useless slow companies what a waste of a star
Smart Choice, I don't think so!
Have been with them since 2014 - keep getting tax contributions taken out years later - and an apology letter saying they forgot to do it in the year they were supposed to. FORGOT, crikey, they are a financial institution for heavens sake! Just had a couple of thousand taken out (without any advice to me) in 2020 for 2014!!!! Oops, they forgot to do it then. Has happened with 2015, 2017 as well apparently... Am moving my money asap. and all my accounts along with it.
Rude, disengaged, uninformed
So rude, unhelpful, uninterested, uninformed phone staff and actual superfund is not flexible or functional. DO NOT invest with these disengaged people. They had no interest in trying to advise or help at all. Am moving my funds elsewhere asap.
Wait times, service & communication
I applied for Covid 19 early release payment 10 days ago, received confirmation from My Govt that it will be processed and still no funds from ANZ. My partner and brother applied for theirs after me and have already received theirs days ago. Today I finally called them to see where my payment is. My bank account is with ANZ as well so it should be well and truely in my bank. Awaiting a response. Extremely poor as I have a lot more superannuation funds than my brother & partner do.
Terrible waiting times
Ive been with this super fund for over a year and im very unsatisfied with the service, ive applyed for covid release been accepted and still waiting. Im with anz super transferring to anz bank.
Last week monday my gov said itd take 5 buisnuess days. 2 days later on wednesday anz messaged me theyve recieved word and it will take around 5 days. Its now the following week wednesday and im still waiting. Only thing im happy with is that i did not yet set an appointment for the dentist although need immediate care. Will be changing supers when i find re empolyment. I cant believe how long the transfer between anz super to anz account is.
Terrible customer service and performance
I have been with ANZ “Smart Choice” for 1 year now and I have had a number of poor experiences. The most recent is withdrawing super due to COVID 19. The process keeps getting drawn out with other super funds, including a couple of friends got theirs days ago. Please people stay away!! There’s a reason this super fund is rated 1 Star!!
Hostplus is much better option
Still waiting for my covid 19 super money and feel like they are trying to keep it for as long as they can! Why has it that anz customers are taking the longest to receive their super funds? ? Everyone knew it was coming! Told 5 to 10 then nowhere it's 14 days? Smells fishy and can't wait to change! Hostplus apparently have been helping a lot of people.
been of work since june 2019 its april 2020 less than 12 months 6 k in fees been in this super for 7 plus years
as can been seen by the 2 statments 6k in less than 12mnths .. just a rip off... i suffered major bike accident .. still not fit to go back to work .. but here is ANZ super ripping me off... should have stayed with sun super yep they would have taken by now $800 thats a lot less than 6k .. and i have no paper work from them stating why they taking money .. pure rip off
Questions & Answers
My super was automatically transferred from ing to anz super. What I find frustrating is I get all these emails from anz telling me how easy it is to check on.my super to see how it is performing on line .The problem is that I have been told i must bank with them to be able to access . Why should I open a new account or transfer my savings to anz .
Which super fund to go for i AM STUCK WITH anz?
That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.
How many days will it take for my super to be released from smart choice Super ANZ?
A long long time well a couple of months. And every time you call and are on phone for 1 hour. They will tell you anything to get you off the phone.
Lie outright saying tonight you will have your money. Even treat Financial Advisers the same.
Very disappointed with ANZ.
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