ANZ Smart Choice Super

Very poor service. ANZ processed my request after 42 days despite I requesting them to cancel my request almost immediately. Despite acknowledging their operational errors in AFCA complaint, they never provided me with call recordings as requested and they take forever to respond- only after follow ups. Poor process and complaints management

Would like to give less but not an option. Found some lost super with this company and have since married. Tried to change my name. Sent in same documents that the ATO and passport office accepted however this company decided that this was not acceptable. Cannot think outside the box and can only go by the prepared script. Finally got financial… Read more

advisor to stamp the same document and sent it off again to these muppets. My financial advisor is also a 3rd party to this super. They told me a council worker can witness my documents. So had to clarify with them that the garbage man can verify my ID as he is a council worker. Cannot speak with a manager as they are never available. Definitely will be getting my money out of this useless company. Financial Advisors cringed when they found out where my lost super was found. Avoid at all costs

Pathetic. Was with them for about 15 years while I worked there, biggest mistake ever. Changed to QSuper and balance grew twice as much in just a few years. QSuper is gvt run so no large fees. ANZ Super only after profits. Don't use private Super Companies... only interested in profit for them.

After transferring my super into ANZ they proceeded to tax me again for a contribution tax, I would recommend anybody to stay away from ANZ full stop. Difficult to contact, not interested in helping me out, they are a disgrace to banking industry. The ACCC needs to investigate this bank. Closing all accounts and going elsewhere where.

I am seeing other reviews and I don't feel alone. Absolutely disgusting how they treat people trying to access their superannuation. I took out super with this mob back in 2002, as it was what the employer went with. I subsequently got married. I am now trying to transfer my super to my current account and the loops I have to go through to get… Read more

MY money. Why can the Taxation Department simply ascertain that my name has changed over the years, just by looking at my tax file number, but I have to literally sell my soul to change my name. Knowing that this lot funds and profits from a genocide also doesn't bide well with me. I want my money out of this mob as soon as I can

Unhelpful time wasters and terrible customer service – So unhelpful, frustrating to deal with. They make it as hard and as time consuming as possible to move your super away from them. Zero stars would be a more accurate score.

The worst super – The worst super company! Stay away from them! They spelt my name wrong and making me do all the work to fix it. I had to go to police station twice!! As soon as I get this fixed, I’m moving to a different one.

Bad experience – ANZ Bank is slow and swrvice worst.I changed my legal name, I gave them all the papers.Australian Citizeship under my new name. Driver’s licence,Medicare and divorce order. The manager asking me to get Divorce Certificate??? Rediculous service. And I thought my ANZ Smart Choice is under them. I ssumed My ANZ Smart Choice Super has been aupdated… Read more

but. They said they can’t do anything. But the bank set up my Smart Choice Super for me. That was so quick and simple. But in times like this case it’s horrible!!

The worst if the worst! One week wage went to my ANz Smart Choice Super because of my mistake.. Same BsB different Account number. Our payroll Officer emailed them to inform them about the mistake. The reply that They need me to ring them personally so, Our payroll officer and I rang them. They give us instructions. We did what they wanted. They emailed again they need the proof of change name We sent it again and ask again to written letter with my siganture we sent it again and get back to us again!! They need Certified True copy of all my ducuments!!! For God sake its been 5 weeks I haven’t get my wages yet!!! Hopefully they will give back my money.. I’m begging on my own money!!! I shoud go to other bank and other Super..Hopeno more people will experience what I am going through now …

Horrible experience – Please stay away from this company. They will make your life hell trying to verify your identity. Also because I am looking to move my super they are throwing up road blocks at every stage. Very high fees and shocking performance. They are majorly down while the market is up. If you are reading this do not use them.

Outdated system and poor customer service – Outdated system and poor communication. I worked in Australia but now live in the UK. I was told I needed a certified copy of my UK passport to verify my identity. I paid £50 to have this done but they are refusing to update my online account to show my identity as verified so I can manage my account online. Saying it’s a level of protection even… Read more

though I’ve fulfilled all the criteria. I also need to change my name to married name which they are now asking for verified copies of my marriage certificate and id in my married name which will cost me another £100. At this point I’m not confident I will even see my super when I retire. If I could move my money out I would. Do not recommend.

Unable to verify account – Unable to prove my identity as they want a divorce certificate even though I've got a marriage certificate to prove I've legally remarried. They demand my signature be exactly the same on the cover letter as on my ID documents. They are being deliberately obtuse about it because they know I'm going to roll it over to main super account with HESTA… Read more

who verified marriage name changes with little drama. I feel these disgusting cr00ks are holding my own money over me and deliberately stopping me from choosing where I keep it. I am going to seek legal advice about it.

Made very little over many years – The fees and low performance have not been great over the years. Have moved to Host Plus and am finally seeing my money grow. Wish I had moved earlier.

Bad Communication and Performance until the end – Used to be with ANZ Super for over 20 Years. It has changed hands so many times and now they call themselves +IOOF or is it Insigniafinancial? I have totally lost confidence in this Superfund. Communication is bad and no updates on investments. Website for the Smart Choice Super product via ANZ is so outdated ..... not fun. Finally had enough and… Read more

opened up a new account with Hostplus. They were so the opposite when it came to communication and they also have clear unit prices for each product whereas with Smart Choice Super everything is so "secretive". Called ANZ Smart Choice Super last week to rollover my balance. They were less than helpful and wanted me to fill in so many forms and perform ID checks. Well, one phone call to Hostplus and they took care of the whole rollover for me. 3 days later, my full balance was in my new and great Hostplus account. So, everyone not happy out there with the performance and communication, change super fund! Just watch your insurance as you have to re-qualify with the new fund.

Too hard to correct my name – It was easy to open my account via ANZ account, but now, I cannot sort out anything via ANZ. To change my name on ANZ I just had to provide my new Australian passport, but to change on the super fund... what a nightmare. I really hope I can get this sorted out someday. Now they need a certified copy of my original divorce document (in Portuguese)… Read more

and a certified copy of a NAATI translation of my divorce document. I was already not happy with the return over the last 6 years... I am definitely going to fix it and get my money transferred to some other super fund as soon as I have it done.

They think they own your super annuation funds – They just don't want to rollover to my SMSF, I provided all documents on time, and all they do is giving me very stupid excuses to drag the process as long as possible, so they can keep you money. I would not recommend at all, if I could I would give them 0.

Low risk profile losing money – I put my portfolio 90% as cash and 10% as low risk investment in mid 2020 and still got negative return. We had nearly two years of strong markets! I don’t understand how they are consistently under performing throughout the high and low of the markets.anyway, leaving the fund. And no transparency. Show details

Horrible, horrible, horrible performance – I was initially with ING Super and was satisfied with my super. It was since bought out by ANZ Smart Choice and what can I say? Under-performance is an UNDERSTATEMENT! I understood CoVID was going to impact my super in a big way, and that it would bounce back. Well it almost did, and for the past 12-24 months I was hoping and wishing my super… Read more

would bounce back to a respectable value . It goes up a little, then drops drastically. Goes up some more, then drops drastically again.

I am so tired of seeing the dwindling numbers in my ANZ app. It is beyond ridiculous.

Find yourself a more performant super fund. ANZ SmartChoice is for suckers.

I would give zero if it was possible – I would give zero if it was possible. I asked to rollover my funds and they are not willing to do so. I provided all documents they requested, funds were not transferred to my SMSF and all answer I get from them is: still not processed Thanks to them, I do a SMSF which I can't do anything with it since they are holding my super funds Stay away from them

Consistent under performer in every time period – I had been with ANZ super for just under 10 years. I reviewed my super when I changed jobs and found that ANZ balanced returns were always 2 to 4 percent below the median for that class of fund and up to 10 percent below the top performers. On a year by year basis they have never been out of the bottom quartile of performers and have been in the… Read more

bottom 10 on 6 occasions including dead last once and second last once. When the markets went up 12% ANZ super went up 7%. When the market went down 3% ANZ super went down just over 6%. I would advise anyone who is with ANZ to open another super account with a decent fund. Register yourself with the MY.GOV.AU and switch to your new super fund. If you do the switch through MY.GOV they cant mess you around.

I’d give less then 1 star if possible – Made an absolute mission to change my dob so I could withdraw my super and go to someone better. Lost a fortune in fees and every email was replied by automated paragraphs

Extensive Fees, on Super – I advise people to check their account, as ANZ, are now charging a %, on the savings they have in their super account, I am moving my super away from them, in the last two months, they are now charging,, look to your accounts :::

Worst customer service – I tried to rollover to my SMSF. They blocked me 3 times. They literally said I didn't know how to sign my own name. I had to resubmit my rollover forms. Then they informed me, they were not even ANZ. So I could not go to an ANZ branch to show i.d. Totally misleading

Reasonable fees and reasonable performance – The website for smart choice is good and easy to use. I have found their phone service ok. Their fees are still below 1% and performance is fair without being great.Have been with them for 5 years. For a retail fund I find their website to be very good, it is easy to switch between investment options online without any paperwork and your balance,… Read more

fees and transactions are transparent. You may get slightly better returns and slightly lower fees in an industry fund but you may lose the benefits of the website, ease of changing investments etc, the grass is always greener on the other side.

Seems Good to me – Returns are good, fees are low... after reading some other reviews, I realise most are in relation to Covid release... to be fair, I dont think any super fund would have been ready to service so many people looking to cash in. Im fortunate that I dont need to withdraw... and I can understand that some would be desperate... From an investment point… Read more

of view, they are pretty good.. far better than AMP who I was with before.. and comparable with many other top performers.

Beware when withdrawing from ANZ SmartChoice – Towards the end of ones working life and during Covid money stress, trying to access ones superannuation money, one does not want to see extra hurdles put up by the Fund to withdraw your funds. My recent experience with ANZ Smart Choice was frustrating. I was warned by their Contact Centre rep to be sure the signature on the withdrawal form has… Read more

to be exactly or very close to the photo ID presented to ANZ Super.

Unlike other Super Funds that accept forms filled out (usually fewer pages), scanned and emailed to the Fund, ANZ wants one to fill the five page form, make a copy of the photo ID with a signature, get the signature on the withdrawal form witnessed by a JP (at least) and hard copy of the form including the original of witnessed form posted via AustPost to the Sydney City 2001 postcode.

This adds days before processing begins, if the letter does not get misplaced or lost. When asked to inform when the forms have been received, ANZ SmartSuper ignores emails. One has to ring to find out if papers have been received.

Assessor looks at the application and if the signature looks slightly different to the one on the photo ID, one is asked to fill out a statutory declaration, giving reasons why the signature is not identical to the one on the photo ID, in my case drivers licence, which I had signed two years ago. One has to get a JP to witness the statutory declaration and send the hard copy via AustPost to ANZ Smart Choice Super, thereby losing another 2-3 days before the application is looked at again. So many hurdles that ANZ Smart Choice Super makes one jump before releasing funds.

I understand the need for security but the ANZ process is ridiculous, with no fool-proof level of security. Just very slow, lot of paperwork and running around getting signatures and stat declarations witnessed.

In comparison, an application to an Industry Super Fund, signed within minutes of the ANZ application and emailed to the Industry Super Fund got processed within days, without any fuss over the signature and funds cleared.

My advice: If you have money in any of ANZ Super Funds and are planning on withdrawing at the eligible age, move the funds to another super fund that does not have so many hurdles to jump. Industry Super Fund probably performs better too.

Horrendous Service – So I have had super in Australia for 25 years. Its been changed from one fund to another about 4 x now, never am I consulted, its just changed. This time, I cant get access to my own account. I have called and was told to go and verify my self here in NZ at an ANZ bank here. They didn't know what I was talking about. I spent an hour, 4 calls… Read more

getting shuffled from one idiot to another, because, they don't know how I can verify myself from NZ, but best of all, one guy, knowing I am in NZ asked me to get myself to an Australian counter to verify, we are in a pandemic and have to quarantines x 2 (2 weeks each cost $8000). I forgot HOW bad Australian call centers are.

Very slow and not engaged whatsoever with customer focus its the year 2020 they hold onto your money like it's theirs – Been with anz for many years but not for much longer.along with aus super these two institutions are hopeless when it comes to customer focus regarding release or transfer of super funds .neither one can explain why it takes 3-/5 days wth to transfer funds .its 2020 they push a button and say its been transferred ...where is it i asked them one… Read more

operator with aus super told me i had pushed no to receiving my funds wth..why would i apply to get it if that's the case she realizes she was wrong i had been sent all notifications saying it was finalized and transferred .anz is painful to deal with their operators cant explain where my money is and why it take that huge time frame to transfer my money .then when it does finally land in account they seem to think they need to hold onto it for another explainable unreasonable length of time wth. when asked if its available straight away i was told yes it certainly is .what a joke these to big companies need a to take a real good look at themselves and some of their ridiculous unpractable waste of time ways they so things .when i finally receive my funds ill be happily leaving both useless institutions they are a complete waste of time i didn't even want rate these two useless slow companies what a waste of a star