Apple MacBook Pro with Retina Display 13-inch

3 failures in 6 months – In the 6 months of owning my mac (It was purchased via the refurb store. )it had the screen and the keyboard replaced. When the screen failed AGAIN, they agreed to replace my computer. Their options were; 1. Pay full price for a new one and they will refund me the difference once my broken mac is inspected (ie several week later) 2. Send the… Read more

Mac back for inspection and if they are happy, they will send me a replacement.

Rather than be a further $2000 out of pocket, I chose the later.

Apple arranged for a courier to pick up the broken computer.

Not only did they not arrive, but the tracking number that apple supplied also showed there was no active job linked to it.

After around 20 calls to support (i am serious) i was passed on to my 4th "senior advisor" who basically wanted to start the process again.

I have a life to lead outside of talking to Apple and waiting for their non-existent couriers to arrive "sometime between 9am and 5pm" so I have decided to abandon the case.

I wonder how many other customers Apple simply wear down through their appaling "customer service"?

Thankfully in my case its a cheap laptop - it wont break me, but i would never buy a big ticket item from Apple as you might be thousands out of pocket with zero support.

And all of the above happened within my warranty period.

you couldnt make this up.

Best laptop I have owned – The design for this laptop is light and compact, which is an essential factor for those having to carry a full backpack. In terms of functionality, it operates much faster than other laptops I have owned (all with Windows operating systems), and throughout the 2 years of use, it has not exhibited one single glitch. Personally, I find it quite… Read more

sturdy as no noticeable damage has been caused by rough handling - I frequently put it into my unpadded bag (without a case) and then sometimes accidentally set the bag quite firmly on a hard floor, as well as leaving it in a hot car repeatedly. During operation it is whisper-quiet, and I have not yet noticed it emitting a high amount of heat, an attribute which differs from all my previous laptops. One other noticeable difference is that following a fairly quick charge, it has an impressive ability of maintaining battery life. However, the most striking difference between this MacBook and all my previous laptops and computers is that it has not lagged in terms of function in any way over time.

I honestly can't fault this – Purchased this in December 2017 after being fed up with my slow Lenovo Windows laptop. Yes, it's price is hard to swallow, but it's made up for in performance, design, build quality and of course, the software. If you are in the Apple ecosystem, the MBP will be a no-brainer! Even without owning other Apple products (at the time of purchase), this… Read more

was still on my 'to buy' list. Some would say that I should've coughed up for the Touch Bar, but I think it's unnecessary (base model is fine). One thing to note is it doesn't have your traditional ports- instead the base model comes with 2 Thunderbolt 3 (USB C type) ports, which you'll need an adapter for if you want to plug basically anything in. This is something I'm willing to deal with though as the MacBook Pro is a great, reliable laptop capable of achieving what I want to achieve.

I would consider myself to be somewhat impatient when it comes to load times- and I can testify that that isn't an issue with this laptop. Everything loads in an instant- it will most certainly outperform any Windows laptop you've probably owned. Boot times are also excellent thanks to its fast SSD (which comes in configurations of 128, 256, 512GB or 1TB).

Overall, this is a great laptop I'd recommend in a heartbeat!

Almost 10 years and working well – Great bit of kit these macbooks with the metal. Using mine alomost 10 years and still runs well and the metal frame makes it strong and can be used of ages.  Show details

Macc Book Pro With Touch Bar – Brilliant features. Stylish look, very light and quick to start up.No noise.Just love it. Bit difficult to operate if haven't used before but once knows everything,won't look for any other product Show details

transitioned from Windows to this one and i LOVE it – Okay so I have used Windows for a long time and just last year, I transitioned to Mac OS and I didn't had any problems, boot up takes 10 seconds even there are so many files. Touchbar is an additional feature! This recommended for professionals

Avoid Apple – Apple upgrade your computer constantly with no indication of what software they are going to lock you out of beyond if you happen to open that software. My computer has basically been obliterated and surprise, surprise, "I can buy replacement software in the Apple store". Never again will I buy Apple. If they can design computers they can inform you as to what damage is going to be done if you install their latest upgrades.

Poor service from Apple regarding my warranty claim – Firstly I have been reasonably happy with my Macbook Pro. My complaint is about the service received from Apple. I was on my second charger (they don't seem to last) when I noticed an acrid electronic smell. My second charger has died. That's OK it is only 18 months old purchased by me brand new from Apple Miranda store, and under consumer law is… Read more

entitled to be replaced. Due to Covid-19 there are no Apple stores open, I have to drive 30 minutes to Padstow to a third party service centre and drop it off. No problem totally reasonable considering the Covid-19 Pandemic, we all have to make adjustments, I get it. 1 week later please come pick it up, it is most certainly broken and warrantable, however we cannot replace it as it has no serial number as it is an accessory, we the third party repair centre have no authority to replace it. Obviously not happy with this outcome. So we drive over and pick up the damaged charger. 1 week later however I get a notice, after complaining about the process, saying you can claim against your original macbook. Please for the third time drive over to Padstow 30 minutes each way and drop off your laptop so we can grab the serial number and attempt to make a claim against the laptop. Then wait 1-2 weeks for the charger to come in and then you can drive 30 minutes each way for the 4th time to pick up your $119 charger. I tried to have the Apple representative see reason and asked that seeing as I have the original purchase receipt for the charger purchased 18 months ago from Apple store, Miranda and that I have presented the charger for assessment, which concluded the charger was faulty and also provided a photograph of my macbook serial number as well, could you not just send me a new charger. Nope not possible, we don't have stock at head office as it is a legacy product, and also there is a 2 week wait at your local apple store for an assessment, which you will need to undertake again, that is all we can do for you. I honestly felt like I was in a scene from Fawlty Towers. This is supposed to be a premium product with premium service. This has not been my experience.

Not good as my old MacBook – A little disappointed because the keyboard had problem and also the replacement of that caused other problem. I hope they will fix it because I was so happy with the old MacBook that lasts for 6 years! Show details

Love my Mcbook - very fast very reliable – I bought my mcbook last year for personal use. I started working from home from March this year. I have been using this laptop for more than 50 hours a week and it has performed so well. Highly recommended. Very reliable and fast. Only thing that concerns me is it occasionally automatically goes blank- but it has happened only 3 or 4 times in past 8 months. Show details

Perfect for school – I got a MacBook Pro for my daughter at the start of year 9, she is now in year 11 and it has no problems. I got another one for my other daughter at the begining of this year. Show details

This is perfect – I have used many laptops but like MacBook pro, I never used. This laptop is compatible. I never had any problems with it and everyone I know recommends this laptop to me. After I use it for sure I recommend it for everyone. Show details

Looks beautiful and functions great as well – Pros - Quality build and aesthetically pleasing - Touch Bar is a nice addition - Ready to go outside of the box - Ability to run both Windows (using VM) and Mac Cons - Only 2 USB-C ports (one of which is required for charging) - Pretty expensive at almost $2,000 for only 128GB of SSD memory - No touch screen Overall the best laptop and will give you many years of productivity and quality performance. I would highly recommend Show details

The best laptop I've had – The best laptop I've had. The materials very durable and it is still fast after 5 years. It is still looks like brand new. Does everything I do for office work or studies. The only minus that coating on the screen started wearing out after 4 years, but apple replaced the screen for free. Show details

So smooth and integrated. Elegant – You are either PC or Mac. This was my transition machine and I will never go back. The smooth robust OS, beautiful build quality, compact size and huge performance reflect premium design and R&D. I have used several high end PC laptops and none come close. The integration of all apple products is a highlight. They are expensive but unlike PC are not redundant in 6 months. Show details

Apple Macbook Pro 13inch – Want a small but powerful laptop? Then look no further than the Apple Macbook Pro 13inch. At 13inch, its small yet portable and allows you to use it for various purposes, whether it be for watching a movie, playing games or doing work, it won't fail to impress. Being a working individual who conducts work online, I cannot complain since this… Read more

product has made my life easy and convenient. The added features of a touch bar, high end encryption and amazing performance allows you to experience the best quality that you desire. Love this macbook and would recommend it to everyone.

Macbook fan - what a Gem – Had my macbook for just over 2 years now and can't complain, what a wonderful product. It does everything it is designed for and even more. Great speed, slick design, works very well. Super fast chaging, the only thing is it get a tad hot but overall absolutely wonderful product. Show details

Love my Macbook! – Lightning fast and super easy to use. Don't have to wait long for it to be ready to use and the Touchbar makes it so easy to find whatever you need to use. Show details

Great product. Love it a lot – Being a working individual who manages business online, this product is a great device that makes everything easy. Its easy access system such as Touch ID, password storing means that I can get to work faster each time I open my laptop. Show details

I love my macbook – This is my first MacBook, and my previous laptop was a had a 19" screen and was not a Mac. I love my Mac, as I have other Apple products and liked that I could sync all my products. I have a small business and use it extensively for my business. I like that it is just the right size, not heavy, and is slim line. I have not had any problems with my MacBook so far. Show details

Defective base – The base of the laptop would click at times. I took it to apple store castle towers and the guy said they could open it up in a special dust free environment. I was not happy with this resolution offer. So, I had the guy put the problem in writing and took it to JB HiFi for an exchange. I had to buy a terabyte so that they could temporarily load… Read more

the content into it. In hindsight, it would be better to buy it from apple store itself. The stress of having to go through it, it was not worth it.

Sreen poor – My daughters computer screen failed after 4 months. It was treated gently, clean and fastidiously looked after. Despite no visible damage to the screen itself or exterior case apple stated she caused the issue (damage to the screen). With an exam the following day I was forced to get it repaired. When I requested the screen I owned to be returned they refused. Poor service on a premium product Show details

Server-in-a-box – Can seamlessly run multiple Operating Systems using any virtualisation software like Parallels. The Touch Bar is quite handy and changes based on the active application. Battery life is good. Retina display and in-built speakers are top-notch. Overall, this is the best laptop I have used so far in terms of improving productivity. Show details

Excellent product – I’ve wanted a MacBook for a while now because of the build quality and the simplicity of the OS. I spend an average 6 hours a day using it for college and the battery still has a fair charge left. The screen looks great. Apple does a great job of integrating their products. Being able to unlock my laptop using my watch is great. It’s pricy, but I guess you’re also paying for the brand. Show details

Good dependable laptop for everyday use – Use it mainly for music editing, email and internet browsing. I bought it refurbished at the apple store and it does have a good battery life and speed. Been using it for two years now. Show details

Overheats but amazing – This laptop gets hot. I mean burning hot. But everything else is pure genius. This laptop is my daily driver and the laptop I'm using to write this review. Software and hardware side I've had no issues except that my butterfly keyboard sometimes gets stuck. Other than that it runs Mac OS which is amazing and everything is lightning fast, just the way it should be. Show details

So far, so good – Pretty happy overall as a long time macbook pro user. Heard some negative things about the keyboard, but it hasnt been an issue so far. Everything is running great, fast and powerful. I dont use the touch bar.. seems unnecessary. Bit of a novelty. Much thinner and lighter than my previous model. Show details

Love it so much! – I bought this laptop after much research and deliberation. It was expensive but works like a pro. My only issue is that the battery life isn't fantastic, it will last me the whole day but can get pretty low if I've been using it a lot (I know some people that have the one with no touch bar who say the battery lasts longer). I also sometimes doubt… Read more

how useful the touch bar is, I do use it but not as much as what I should! Overall though, I am very happy, this laptop goes wherever I go!!!

Powerful for the size – This is my second fully spec'ed 13inch top of the line MacBook Pro. I tried the 15 inch because it was higher spec, but I returned it because it was too heavy and large to lug around. Show details

Expensive repairs – When it works it's great but when you need repairs $$$$$$ so expensive . Much better off with most other computers with a good ssd drive. Not worth the money and since Steve jobs isn't around service is also gone. Unfortunately now it's a run around to get anything sorted . Screen from $800 to $1100. Once kids done at school will be happy never to see another apple product and we have 5 loads 3 iPhones MacBook pro..... Show details

Would not use any other brand of computer – This is the second Macbook I have owned, my first having lasted from 2012-2017 and only broke because I dropped it and cracked the screen. As a full time engineering student a reliable computer is a must, and I can safely say this is very reliable. It is fast, ergonomic, well designed and overall one of the best laptops available. Show details

Rubbish quality and higly unreliable – I bought this MacBook pro around 2.5 years ago and did not use much only a hours a day. The laptop started playing up a week ago and then completely dead. I took it to the apple store, they did check and find out there might be a battery issue,(seriously the battery screwed up in 2.5 years with minimum use) next week I received a call that it has… Read more

been fixed and I have to pay 7 hundreds DOLLARS.

I said your tech told me that he is going to call me to let me know how much it gonna cost me and without my consent you fixed and charging me 700 plus charge.

This company is a completely RIPP OFF and can't trust anymore,my Lenovo is 5 years old and still running like a brand new with 6-7 hours battery life and never took to the repair center once,, I am putting this MAC in the bin.