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Reviews

Review distribution

5 star
14
4 star
3
3 star
0
2 star
3
1 star
15

Tim

TimGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible Ariston rangehood and oven and on top of it worst customer service.

published

Terrible experience with Ariston rangehood and oven. Brand new products faulty.
The worst customer service.
They admitted faulty products but don't want to cover under warranty.
Keep finding excuses.
No fix, No replacement No warranty.
Be careful when you look up Ariston products.
I want to give minus stars but no option.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman
See all answers

Karin

KarinSouthern and Hills, SA

Great washing machine great service!

published

Great washing machine Ariston rsf82. Great service too! Fast service and energy rating of washing machine is great too. Good looking washing machine and is super quiet and was delivered quick.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Unbelivably terrible service

published

I wish I could give them no starts at all. Nothing wrong with the appliances but the service is unvelivable, not in a good way at all. If you have repairs or need to replace a part then you're screwed. I would never ever buy any of their appliances. I had to pay for two parts due to their fault and didn't even refund the money for the second one until I had to get consumer authority involved. Not once they accepted the fault to be theirs. It was as if talking to brick walls. Every single person there was the same. I would voluntatily go out of my way to advise anyone I know never to buy any of these appliances. You're on your own if you do and just pray to gods it won't break ever.

Return Claim MadeYes
Betty

BettyQueensland

  • 2 reviews
  • 2 likes

Whirlpool pool oven

published

I brought a whirlpool oven from the good guys and it’s Just over a year old and this company has taken over the whirlpool oven now. First they claim they never receive the documents we sent them both me and a good guys staff member sent . Then I had a repair guy out who said he needs to order two new boards and a new door. Never got an email or heard anything back. Rang up today and they have know history of them coming out have to chase the repairers up. In the mean time I have know oven as the door hardly shuts now letting heat escape from the repairer. Shocking customer assistance from the staff and I asked to be put higher up the ladder but Janet a staff member ignored this requset

Return Claim MadeNo
Store LocationGood guys store but now Ariston are dealing with it

Brad G

Brad GSouth East Queensland, QLD

Best washing machine I have owned! Worth the money!

published
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Aspley

The reviewer stated that an incentive was offered for this review


Worth the money

published

I was a bit concerned that spending this amount on a microwave was not smart - but.... this is not just a microwave. Started a simple as we could and reheated a pie. It came out with crisp pastry done perfectly. On to roast veges, again on the crisp plate and they were great. Roast chook - great. Haven't tried the steamer yet but I bet it works just as well. Quick, economical and effective.

Product Quality
Return Claim MadeNo
Store LocationHarvey Norman

The reviewer stated that an incentive was offered for this review


Heather Johnstone

Heather JohnstoneGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Best Microwave Ever!!

published

I was a little skeptical at first as this Microwave claims to do so many things and what I pleasant surprise I received once I got it home and started using it! I found it fantastic and saves a huge amount of time and a really good investment.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman Chirnside Park Vic
See all answers

The reviewer stated that an incentive was offered for this review


Alli R

Alli RPerth, WA

  • 7 reviews
  • Verified customer

Squeaky Clean!

published

This is the first dishwasher I have ever owned and it works really well! We love the dishwasher. It has made our life easier and we have had no problems with it!

Product Quality
Return Claim MadeNo
Cheryl Humphreys

Cheryl HumphreysSouth East Queensland, QLD

So Happy with our new Front Loader

published

This is our first Front Loader Washing Machine and the salesperson at Harvey Norman assured us we would be happy. I can gladly say we have had no issues, our king size sheet sets DO actually fit in together and the selling point was the cycle for washing doonas, blankets etc. Very happy!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHervy Norman Maroochydore
See all answers
Claire

ClaireSouth Australia

  • Verified customer

Worst purchase dont do it.

published

Only lasted 2 years played up the whole time didnt wash the dishes properly. It broke 3 months after the 2 year warranty finished and they said they would fix it but they didnt and I payed $988 for a dishwasher that I was told was a good brand my old dishwash cost half that and I put in my rental house its still going its lasted years. They told me when I bought it, it had a five year warranty but ariston wont fix it and Im up for the cost of a repair man which is going to cost the same as a new dishwasher. Boo Ariston.

Return Claim MadeNo

Leigh

LeighCentral Queensland, QLD

  • 10 reviews
  • 2 likes

We have an Ariston induction cooktop. We hate it. I have dry fingers from work n 90% of the time it won’t respond.

published

This product is absolutely useless. Looks amazing, yet elements cannot be controlled, each responding differently, either too hot or no simmer. If one pot does boil and spits water the entire cooktop goes go error and shuts down.

Product Quality
Customer Service
Return Claim MadeNo

Helsie

HelsieMetropolitan Adelaide, SA

  • 2 reviews

Excellent microwave

published

This is the best sensor, griller, microwave oven I've had, easy to use everything comes out perfect. I would have no problem to recommend it to family and friends etc

Product Quality
Customer Service
Return Claim MadeNo
Store LocationHarvey Norman
See all answers

The reviewer stated that an incentive was offered for this review


Claire

ClairePerth, WA

  • 2 reviews
  • 2 likes

Excellent service

published

Brought a 7kg washing machine late 2016, started being very noisy a couple weeks after my warranty expired. I called Ariston to see how much a service was, i spoke to a lovely lady who asked to send an email with a short video of the noise along with a copy of my receipt and my details. After 2 days I got a reply offering me a choice of a refund or replacement. I chose the replacement and had it delivered to my door within 3 days. The customer service was exceptional from my first call all the way through to the delivery guys. I am very happy with my replacement and would definitely recommend Ariston.


DRoberts90

DRoberts90AU

  • 11 reviews
  • 11 likes

Terrible quality

published

Purchased 4 years ago, oven door won't open. Oven door hinge spring broken due to faulty hinge mechanism, is used maybe 4 times a week. Ariston won't cover it under warranty, their tech couldn't even get the door open. So I got an independent tech who opened it fairly quickly. What dreadful quality for a $2500 oven. Do not buy and thus waste time or your money on them. Purchased at harvey norman morrabbin.

Product Quality
Return Claim MadeNo
Roy

RoyIllawarra, NSW

rubbish

published

Bought cook top early January 2019 lasted 9 weeks stopped working ,had electronic pack replaced which took two weeks to be replaced ,it lasted a couple of weeks then pack it in .Had cook top replaced that took 2 weeks, it stopped working the same day it was installed. Rang Ariston on 10th April spoke with one of their technicans who said it needed to be replaced again, it was sent on the 11th April waited and waited and it is going to be installed on Monday 13th May . 34 days without a cook top, family of four not happy Jan. Will see if number three lasts any longer.

Product Quality
Peeeet

PeeeetSydney, NSW

  • 2 reviews
  • 1 like

Absolutely amazing warranty service

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationHarvey Norman
See all answers

rakimia

rakimiaSouth Australia

  • 3 reviews
  • 8 likes

Mixed Reviews from other buyers but our personal experience was 5 Star

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationGepps Cross
See all answers

cooper

cooper

  • 4 reviews

Worst company to deal with

published

Had a Ariston Pyro oven 15 months old , turned the cleaning setting on , 30 minutes into the process the glass door exploded sending glass shards all over the kitchen .
Rang Ariston was told it happens all the time , the only thing they would be willing to do is replace the door , i asked what happens if it does it again and the supervisor Robyn's reply was i understand but we cant do anything for you .
What a joke

Product Quality
Customer Service
Return Claim MadeYes
Store LocationHarvey Norman Bathurst
See all answers

Horrible!!!

published

Bought a Ariston WMG829 washer. Broke down pretty much after a couple of use. The drum stopped moving making a constant noise of struggle. Contacted Ariston warranties, they have a subcontractor for repairs "Endeavour Refrigeration and appliances" took them a week to send out a technician out cause they are very busy for good reasons. The technician said that the motor had to be replaced. A motor replacement on a week old machine! Long story short the part wasn't available he had to order it. Three weeks later came and replaced it.
Overall the quality + customer service + reliability I give it a 2 Star. Way better appliances for your buck out there but I guess I'm stuck with this one for now.


Good service

published

Kelvin was on time to fix my Ariston washing machine. He did a good job and was polite and respectful.


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Questions & Answers

Question

Questionasked

Do you have an upstand for rear of stove. Nothing to do with repairs etc. just the question

1 answer
Question
Question

i did receive an answer after being charged $5 and $38. By just answer. If this was not you then I apologise but I was not pleased with the way this was handled. I think maybe you should look at your use of “just an answer”. I do not need a reply thank you


Question

Questionasked

Do you have an upstand for rear of stove. Nothing to do with repairs etc. just the question

2 answers
Question
Question

What a hullabaloo. Just answer the question please

Ariston
Anthony F.Ariston

Hi Question,
Ariston only has the range of appliances and their accessories. For splashbacks you will need to consult a builder or interior designer.
Regards


MaryM

MaryMasked

I bought an ariston front load washing machine which has developed a crack in the housing of the motor. Rang ariston told it is out of warranty. According to an abc report mid range washing machines should have a life expectancy more than 6 yrs. Ariston offhand approach is not acceptable, especially as the type of fault is obviously a failure in the material. I will never buy ariston again!

No answers

Get an answer from our members and Ariston representatives

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