I am an appliance repairer. In fact, I was once a repair agent for Ariston.
I am so frustrated trying to liaise with this mob. They never answer their phone. They don’t respond to emails. And on the rare occasion I get to speak to somebody. They have no tech knowledge what so ever.
I then have to drive to their address in Dandenong South, and confront them face to face. A total waste of my time.
I can only assume they are totally incompetent, or they place customer service as a none priority.

Operated my new oven for less than a year before a major fault. It's under warranty so I waited 4 months for a new part and oven still didn't work. Instead of replacing oven, they now have a 2nd part on order (which no one contacted me about). I'm going on 6 months with no oven, countless follow-ups with Arisit and their local service provider and no response from Arisit management to my complaints. Worst product and customer service experience I've had.

The clothes doesn't give a nice smell after a wash, I used softly, I have cleaned the machine still doesn't give a good smell. Very disappointed won't recommend Ariston washing machine

My gas cooktop has stopped igniting. I wrote and phoned ariston warranty in mid Jan 2021. They gave a job number and promised to send a gas plumber. No contact from the plumber. Recontacted ariston and phone and sent emails. Still no response. About 8 contacts by phone and about 17 emails and still no plumber. This has now taken considerable time as you have to go on hold etc. It is now mid may 2021. So this is 5mths from my original complaint and job number. I gave it away as I just don't have time for this and rang a plumber privately. He sen...

It is a rubbish front loader would not recommend as doesnt last had paid over $1200.00 only had 5 years & door keeps locking & can't open it.
Not happy.

Not happy, goes off balance easy, can’t find the button to press to clean the machine just not happy with the machine for the money we paid.

Dishwasher bought 12 days back as they had 5 year warranty for a reasonable price. I trusted Harvey Norman as I had high regard for their quality products and thought we were lucky to be able to afford their prices. They did reply as soon as we complained but still problem exists with a kinked water hose. Warranty does not cover hose apparently and it is installation issue. I am supposed to pay 140$ within these 12 days in addition to the 1000$ I paid before. I could have got topmost dishwasher for this price. Really regret my decision.

Bought a washing machine and after a few years it started to get rusty. I sent an email to HQ (quality team) and didn't receive any answers. Very disappointing.

Have been without our dishwasher for over one month as Ariston can't seem to (unwilling to?) organise a repair under warranty. The repair person organised has failed to get in touch to organise a time to repair the washer and after multiple calls to the call centre to rectify this I am constantly told I will receive a call back but never do. Don't buy these products!

I called today at around 11:00 to report an issue with my dishwasher through warranty claim . I think someone from management should go and listen to the conversation. This not the way to handle a so called “valued customer” I am so disappointed by this company’s philosophy on customer relation .

Strongly advise to source parts from another supplier.

Have ordered an oven part back in July 2020. It is now January 2021. Ariston continue to advise part has been shipped however fail to provide tracking number when requested.

Currently been on hold last 20 minutes, someone is clearly picking up call and immediately placing call back on hold.

Strongly strongly strongly advise find another supplier!!!

The exhaust fan is extremely noisy and the repair man agreed, the hot plates don't work properly and the oven either burns or doesn't cook the food properly. The warranty agent doesn't have any test equipment and just goes by sight and tells the company everything is working ok without any real tests

Purchased an ariston induction cooktop. Within 18 months it had failed. Then had to deal with ariston customer service taking over a week to send a part, then that part not being configured for the cooktop.
Never again!!

Dishwasher completely dead in 16 weeks ... advised warranty invalid as ants had apparently damaged the electricals ... warranty invalid ... I was not on site when it was inspected and Ariston have refused to provide a copy. If this is indeed accurate then there is a serious design floor with this product ... previous dishwasher there for 14 years without a problem

Purchased a new oven had multiple issues , tried to speak with the service manager what a joke .Extremely bad Service