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ShaneSouth East Queensland, QLD
- 2 reviews
Ariston are an absolute rubbish brand
Purchased an ariston induction cooktop. Within 18 months it had failed. Then had to deal with ariston customer service taking over a week to send a part, then that part not being configured for the cooktop.
Never again!!
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- Ariston
- Verified customer
Machine have serious design fault
Dishwasher completely dead in 16 weeks ... advised warranty invalid as ants had apparently damaged the electricals ... warranty invalid ... I was not on site when it was inspected and Ariston have refused to provide a copy. If this is indeed accurate then there is a serious design floor with this product ... previous dishwasher there for 14 years without a problem
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kismetHunter Region, NSW
- 3 reviews
- 1 like
Think twice about purchasing this company’s product’s
Purchased a new oven had multiple issues , tried to speak with the service manager what a joke .Extremely bad Service
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Couldn’t be more disappointed!!!!!
The Ariston oven has a loud cooling down fan that lasts longer than any actual cooking time. Whilst cooking the appliance is near silent but then the overbearing exhaust fan kicks in when you turn the oven off.
The ceramic cook top is very challenging to turn on. It’s such a hit and miss how you succeeded in pressing the on off control with the perfect amount of pressure or movement.
I have never been more disappointed in a purchase before!
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Yagnik J.Southwest, VIC
- 2 reviews
Worst after sales service
The worst after sales service I had in last 10 years. I claim my warranty on cooktop after six month of claim they forced me to continue use of faulty product and out my family on risk. Even after couple of phone follow up no one seems to come and fix. They played blam get with internally. I wish I could give them negative feedback.
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Ariston Wall Oven OS99DPIX Expensive Rubbish
Purchased this Ariston oven 5years ago and Pyrolytic clean function faulty approx two weeks after warranty expired. Repair man advised not to use this cleaning function as he cannot repair as would cost too much as the inside of the fan housing was rusty.
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David TBALI
- 2 reviews
- 1 like
Solar Water Heater, not up to standards
Purchased a solar system 6 years ago. Worked well until recently started leaking at the base of the solar collector.
Service person looked at it. Said "We cannot repair it. Need to buy a new panel. And. You have to buy the storage tank as well as a complete unit." I said I still had one more year of guarantee to go. Not interested.
Most unhelpful service person I have ever met. Once bought...wash ones hands of after sales service.
So. Removed glass collector, Removed riser fins. Leaks were in the copper heater tube. This item should last for 10...Read more
5 comments
Thanks Anthony.
Sounds like you guys are on the ball.... Read more
Wish I could say the same for Indonesia. Perhaps you could contact your Indonesian counterparts and request assistance? Mitre 10 referred me to Ariston in the beginning. Then, that was where the rep. from Ariston threw up his hands Regards DavidAnthony F.Ariston
Hi David,
It might be best if you contact them directly. That way you can explain the situation and give them all the details. Their contacts are available on the Ariston Thermo Group website: https:/... Read more
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MarkGreater Melbourne (Inner), VIC
- 3 reviews
- 2 likes
- Ariston
- Verified customer
Their Customer Service is the worst - do not buy their product
I have an Ariston Dryer - drum belt broke within the warranty period. Their local distributor Arisit have provided appalling service and have continually mislead me. It is now over a month since I logged the service call and it is still not fixed.
When I tried to call their warranty support line it rang out twice. I eventually went through their sales line (who answered straight away) - they were reluctant to put me through to service but I insisted as the service line wasn't working. I logged the call on line they promised to immediately proc...Read more
ess it - after I week I rang them hearing nothing and they had not processed it. They apologized and said they would process it immediately and gave the number of the service organization they would assign the repair to ("Fix it all") who I should liaise with I rang "Fix it all" after a few days and they had not received any assignment from Arisit. They then rang Arisit - who had not processed it at all - and then suddenly I received a text and an email from Arisit advising the repair number (in other words they had lied to me twice now and only because someone had prompted them did they do something as simple as send an email - lazy dishonest staff it seems) They promised to get the part to Fix it All who organized a repair visit with me but when the service man arrived and confirmed it was a warranty call he apologized because Arisit had not sent them a part. I asked Fix it All to liaise and advice when the part would be available - they told me Arisit said it would be sent by the end of the week and repair time was made. The day before the scheduled visit Fix it All rang me to advise unfortunately the part had not arrived.1 comment
Update. The Fix it All service tech finally came to fix it 6 weeks from logging the call - this time with the part that Ariston had finally managed to deliver. But he didn't fix it properly. After ju... Read more
st 3 dryer loads (all light as I was careful) the machine started emitting a high pitched squeal and the drum stopped rotating again. I let it cool down but this didn't help - it would seem the belt was not tensioned properly and is slipping (hence the noise). So the service tech was incompetent. When I rang Fix it All they at least apologized but now I have to wait a further 5 days before they can reschedule.Similar opinion? Write a review on ProductReview.com.au!
vineetGreater Melbourne (Inner), VIC
- 3 reviews
- Physical store
- Verified customer
Ariston Washing Machine Faulty from Day 1
This is really unfortunate that Ariston Washing MAching front load 9 Kg is faulty from Day 1 it got delivered and its Rapid 30 Function does not work. I opened a service request on 4th of June and they sent engineer on 16th June after 2 weeks. He confirmed the fault and next day i receive a call from Ariston saying that they will repair and replace the faulty part but can;t replace Washing Machine.
I would ask why should i accept this to repair when it has come out faulty from the store, shouldn;t it be replaced instead ? I bought this from Harveny Norman Chadstone after there recommendation . Invoice no. is 2567524
1 comment
harvey normal replaced the machine
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Muhammad QaziGreater Melbourne (Metropolitan), VIC
- 2 reviews
Absolutely RUBBISH brand!
Ariston is an absolutely RUBBISH brand. Pathetic quality products, unprofessional staff, and useless warranty which is almost impossible to claim.
We bought Oven model DN62X from Harvey Norman in 2018, and it started giving us trouble from first year like inconsistent temperature, poor quality oven gasket, very noisy fan, etc.
Will NEVER recommend any Ariston products considering its rubbish quality and warranty.
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Ivy
- 3 reviews
- 1 like
Great product but terrible customer service
Bought a new gas stove and oven which are great once installed. But customer service is terrible. Had a lot of issues with the stove top, first I got a faulty one, upon installation when we unwrapped it we discovered that one side had been dented so the supplier was able to get us a swap. Two months later the knob for the main burner broke and had to call in a repair service. Took one and half months and three attempts for them to send someone out to repair it because they didn’t have the parts each time the person came to repair it or the repl...Read more
acement part got damaged on delivery. When the repair man finally came to fix it, they didn’t have the right colour seal to seal off the edge of the stove (they had to get under it to fix the knob) which is shocking to me really when you should be carrying multiple coloured seals to complete a job. [name removed] said he would be back to seal it off as he was in our area often. He didn’t bother arranging a time for when he would be back, we didn’t bother waiting and sealed it off ourselves.Similar opinion? Write a review on ProductReview.com.au!
TimGreater Melbourne (Outer), VIC
- 2 reviews
Terrible Ariston rangehood and oven and on top of it worst customer service.
Terrible experience with Ariston rangehood and oven. Brand new products faulty.
The worst customer service.
They admitted faulty products but don't want to cover under warranty.
Keep finding excuses.
No fix, No replacement No warranty.
Be careful when you look up Ariston products.
I want to give minus stars but no option.
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KarinSouthern and Hills, SA
Great washing machine great service!
Great washing machine Ariston rsf82. Great service too! Fast service and energy rating of washing machine is great too. Good looking washing machine and is super quiet and was delivered quick.
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The reviewer stated that an incentive was offered for this review
Unbelivably terrible service
I wish I could give them no starts at all. Nothing wrong with the appliances but the service is unvelivable, not in a good way at all. If you have repairs or need to replace a part then you're screwed. I would never ever buy any of their appliances. I had to pay for two parts due to their fault and didn't even refund the money for the second one until I had to get consumer authority involved. Not once they accepted the fault to be theirs. It was as if talking to brick walls. Every single person there was the same. I would voluntatily go out of my way to advise anyone I know never to buy any of these appliances. You're on your own if you do and just pray to gods it won't break ever.
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BettyQueensland
- 2 reviews
- 3 likes
Whirlpool pool oven
I brought a whirlpool oven from the good guys and it’s Just over a year old and this company has taken over the whirlpool oven now. First they claim they never receive the documents we sent them both me and a good guys staff member sent . Then I had a repair guy out who said he needs to order two new boards and a new door. Never got an email or heard anything back. Rang up today and they have know history of them coming out have to chase the repairers up. In the mean time I have know oven as the door hardly shuts now letting heat escape from the repairer. Shocking customer assistance from the staff and I asked to be put higher up the ladder but Janet a staff member ignored this requset
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Brad GSouth East Queensland, QLD
Best washing machine I have owned! Worth the money!
In the past I was buying $800-$1000 Washing Machines. When my second machine stopped working in the space of 10 years I thought I’d get a better quality machine in the hope a more expensive unit would last longer.
The salesman at Harvey Norman Aspley recommenced the Ariston RPG 94 7 D AUS 9kg front loader. We have now been using it for a couple of months now. Our clothes are cleaner, smell fresh, the spin cycle drys the clothes a lot better and the machine is very simple to use. The quality and feel of the machine seems very solid and a lot n...Read more
icer then my previous Samsung and Beko washing machines. So far I would recommend buying one to anyone looking at spending that bit more money. Purchase price $1100 on sale. RRP $1300. We got a free box of washing powder, two towels and a washing basket as part of the deal aswell.Similar opinion? Write a review on ProductReview.com.au!
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Worth the money
I was a bit concerned that spending this amount on a microwave was not smart - but.... this is not just a microwave. Started a simple as we could and reheated a pie. It came out with crisp pastry done perfectly. On to roast veges, again on the crisp plate and they were great. Roast chook - great. Haven't tried the steamer yet but I bet it works just as well. Quick, economical and effective.
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Heather JohnstoneGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Best Microwave Ever!!
I was a little skeptical at first as this Microwave claims to do so many things and what I pleasant surprise I received once I got it home and started using it! I found it fantastic and saves a huge amount of time and a really good investment.
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The reviewer stated that an incentive was offered for this review
Alli RPerth, WA
- 7 reviews
- Ariston
- Verified customer
Squeaky Clean!
This is the first dishwasher I have ever owned and it works really well! We love the dishwasher. It has made our life easier and we have had no problems with it!
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Cheryl HumphreysSouth East Queensland, QLD
So Happy with our new Front Loader
This is our first Front Loader Washing Machine and the salesperson at Harvey Norman assured us we would be happy. I can gladly say we have had no issues, our king size sheet sets DO actually fit in together and the selling point was the cycle for washing doonas, blankets etc. Very happy!
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Questions & Answers
Questionasked
Do you have an upstand for rear of stove. Nothing to do with repairs etc. just the question
1 answer
i did receive an answer after being charged $5 and $38. By just answer. If this was not you then I apologise but I was not pleased with the way this was handled. I think maybe you should look at your use of “just an answer”. I do not need a reply thank you
Questionasked
Do you have an upstand for rear of stove. Nothing to do with repairs etc. just the question
2 answers
What a hullabaloo. Just answer the question please
Anthony F.Ariston
Hi Question,
Ariston only has the range of appliances and their accessories. For splashbacks you will need to consult a builder or interior designer.
Regards
MaryMasked
I bought an ariston front load washing machine which has developed a crack in the housing of the motor. Rang ariston told it is out of warranty. According to an abc report mid range washing machines should have a life expectancy more than 6 yrs. Ariston offhand approach is not acceptable, especially as the type of fault is obviously a failure in the material. I will never buy ariston again!
No answers
Details
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Anthony F.Ariston
Hi David,
ou, we recommend contacting the store your purchased this from. RegardsSorry for experience with the water heater, however this Product Review page is managed by Ariston Australia and we don't distribute Solar Water Heaters. As much as we would like to assist y... Read more