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Ariston
2.3 from 58 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (33)
  • Return Claim MadeYes (9) · No (26)
  • Customer Service
    2.8 (15)
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Antony Hutt
Antony HuttGreater Melbourne (Outer), VIC
  • 2 reviews

No interest in customer service

published

I am an appliance repairer. In fact, I was once a repair agent for Ariston.
I am so frustrated trying to liaise with this mob. They never answer their phone. They don’t respond to emails. And on the rare occasion I get to speak to somebody. They have no tech knowledge what so ever.
I then have to drive to their address in Dandenong South, and confront them face to face. A total waste of my time.
I can only assume they are totally incompetent, or they place customer service as a none priority.

Incentivised ReviewNo
Return Claim MadeNo
AThompson
AThompsonHunter Region, NSW

Ariston oven my worst purchase - don't do it!

published

Operated my new oven for less than a year before a major fault. It's under warranty so I waited 4 months for a new part and oven still didn't work. Instead of replacing oven, they now have a 2nd part on order (which no one contacted me about). I'm going on 6 months with no oven, countless follow-ups with Arisit and their local service provider and no response from Arisit management to my complaints. Worst product and customer service experience I've had.

Product Quality
Incentivised ReviewNo
Rom
RomGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Not very happy with the washing machine

published

The clothes doesn't give a nice smell after a wash, I used softly, I have cleaned the machine still doesn't give a good smell. Very disappointed won't recommend Ariston washing machine

Product Quality
Customer Service
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ALJ
ALJ
  • 2 reviews

Warranty and parts service not genuine

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Betty T.
Betty T.South East Queensland, QLD

Never buy Ariston again rubbish

published

It is a rubbish front loader would not recommend as doesnt last had paid over $1200.00 only had 5 years & door keeps locking & can't open it.
Not happy.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Kay Goldner
Kay GoldnerSouth East Queensland, QLD

Would not pay that money again

published

Not happy, goes off balance easy, can’t find the button to press to clean the machine just not happy with the machine for the money we paid.

Product Quality
Incentivised ReviewNo
sudha c.
sudha c.South East Queensland, QLD

Dishwasher

published

Dishwasher bought 12 days back as they had 5 year warranty for a reasonable price. I trusted Harvey Norman as I had high regard for their quality products and thought we were lucky to be able to afford their prices. They did reply as soon as we complained but still problem exists with a kinked water hose. Warranty does not cover hose apparently and it is installation issue. I am supposed to pay 140$ within these 12 days in addition to the 1000$ I paid before. I could have got topmost dishwasher for this price. Really regret my decision.

Product Quality
Customer Service
James
JamesMetropolitan Adelaide, SA

Washing machine getting rust.

published

Bought a washing machine and after a few years it started to get rusty. I sent an email to HQ (quality team) and didn't receive any answers. Very disappointing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Ariston
Schae P.Ariston

Horrible

published

Have been without our dishwasher for over one month as Ariston can't seem to (unwilling to?) organise a repair under warranty. The repair person organised has failed to get in touch to organise a time to repair the washer and after multiple calls to the call centre to rectify this I am constantly told I will receive a call back but never do. Don't buy these products!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Ali S.
Ali S.Greater Melbourne (Inner), VIC

Disappointing

published

I called today at around 11:00 to report an issue with my dishwasher through warranty claim . I think someone from management should go and listen to the conversation. This not the way to handle a so called “valued customer” I am so disappointed by this company’s philosophy on customer relation .

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Nicole L.
Nicole L.South East Queensland, QLD
  • 2 reviews

Seemingly untrustworthy

published

Strongly advise to source parts from another supplier.

Have ordered an oven part back in July 2020. It is now January 2021. Ariston continue to advise part has been shipped however fail to provide tracking number when requested.

Currently been on hold last 20 minutes, someone is clearly picking up call and immediately placing call back on hold.

Strongly strongly strongly advise find another supplier!!!

Incentivised ReviewNo
1 comment
Ariston
Schae P.Ariston
Enrico
EnricoSouth East Queensland, QLD

In my opinion I believe this is the worst kitchen appliance I've ever had

published

The exhaust fan is extremely noisy and the repair man agreed, the hot plates don't work properly and the oven either burns or doesn't cook the food properly. The warranty agent doesn't have any test equipment and just goes by sight and tells the company everything is working ok without any real tests

Product Quality
Customer Service
Shane
ShaneSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Ariston are an absolute rubbish brand

published

Purchased an ariston induction cooktop. Within 18 months it had failed. Then had to deal with ariston customer service taking over a week to send a part, then that part not being configured for the cooktop.
Never again!!

Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman, Maroochydore

Machine have serious design fault

published

Dishwasher completely dead in 16 weeks ... advised warranty invalid as ants had apparently damaged the electricals ... warranty invalid ... I was not on site when it was inspected and Ariston have refused to provide a copy. If this is indeed accurate then there is a serious design floor with this product ... previous dishwasher there for 14 years without a problem

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
kismet
kismetHunter Region, NSW
  • 3 reviews
  • 2 likes

Think twice about purchasing this company’s product’s

published

Purchased a new oven had multiple issues , tried to speak with the service manager what a joke .Extremely bad Service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Page 1 of 4

Questions & Answers

Question
Questionasked
Ariston

Do you have an upstand for rear of stove. Nothing to do with repairs etc. just the question

1 answer
Question
Question

i did receive an answer after being charged $5 and $38. By just answer. If this was not you then I apologise but I was not pleased with the way this was handled. I think maybe you should look at your use of “just an answer”. I do not need a reply thank you

Question
Questionasked
Ariston

Do you have an upstand for rear of stove. Nothing to do with repairs etc. just the question

2 answers
Question
Question

What a hullabaloo. Just answer the question please

Ariston
Anthony F.Ariston

Hi Question,
Ariston only has the range of appliances and their accessories. For splashbacks you will need to consult a builder or interior designer.
Regards

MaryM
MaryMasked
Ariston

I bought an ariston front load washing machine which has developed a crack in the housing of the motor. Rang ariston told it is out of warranty. According to an abc report mid range washing machines should have a life expectancy more than 6 yrs. Ariston offhand approach is not acceptable, especially as the type of fault is obviously a failure in the material. I will never buy ariston again!

No answers
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