Ariston

This is in the 2nd kitchen so only used 6 times. Power settings have always played up but no longer working after 8 months. I've contacted customer service. Quick email response saying someone would be in contact. That was over 1 month ago. I'm having to chase them!

"Unacceptable Service and Flagrant Disregard for Australian Consumer Law"My Ariston washing machine (under 5-year warranty) has been inoperable for 4 weeks with Error Codes 2 & 4 and a significant leak. Despite the product being only 2 years old and clearly suffering from a major mechanical failure, Ariston’s customer service has been obstructive… Read more

and unprofessional.They attempted to coerce me into verbally agreeing to a 'service charge' as a prerequisite for even booking a technician. Under the Australian Consumer Law (ACL), a manufacturer cannot impose financial conditions on a consumer's right to a remedy for a defective product. Demanding an upfront fee agreement for a machine that is leaking and throwing internal error codes is misleading and predatory.When I correctly identified that these demands contradicted my statutory rights, the representative hung up on me. To be without an essential household appliance for a month due to a manufacturer’s refusal to honor their legal obligations is a total failure of service. Ariston is clearly more interested in avoiding warranty claims than supporting their customers. Prospective buyers beware.

Four weeks on from ordering (and paying) for an oven tray we are still waiting. It’s apparently being followed-up with the warehouse which seems to be a way of saying ‘we don’t care’.

Front load washer, do not even continplate purchasing this brand Corrosion and rust in many places never been mistreated this machine, I look after my appliances really well photo's sent , feel this will be a waste of time 60 month warranty sounds great, however quality of appliance is substanded .

Our 10kg washing machine is only 2 years old, its already been repaired twice and now the drum and internal workings are broken, - Ariston says the machine is a write off and not economically worth repairing and they wont cover warranty. The last… Read more

service rep they sent out dropped a screw into the machines soap dish and it was never found and this has new been found by the service shop and ariston still denied warranty for a new machine. DO NOT TRUST THIS BRAND AND DO NOT BUY THIS BRAND AS THEY DONT HONOUR WARRANTY

Absolutely terrible products and service. We purchased several appliances from Townsville Harvey Norman. We have endless trouble with both our washing machine and dryer. Communication with Ariston is appalling and they take months to get back to you asking the same over & over again. The technician that they sent requested the washing machine to be replaced and so they start their queries all over again! Would not buy this brand ever again!! Show details

Extremely poor service experience. I purchased an Ariston dishwasher two years ago from Harvey Norman with a 5-year warranty. The unit has now completely stopped working. I raised the issue with Harvey Norman, but was told to contact Ariston directly. I lodged a complaint with Ariston, and the earliest available technician appointment was after… Read more

nearly two weeks—just for inspection.

The technician finally inspected the dishwasher yesterday and advised that the motherboard is faulty and parts need to be ordered, which will take another 2–3 weeks. After that, I’ll need to wait again for a technician appointment for the actual repair. Realistically, I’m now looking at a delay of at least four more weeks—assuming this even resolves the issue.

It’s unacceptable to go for several weeks without a working dishwasher under a valid warranty, with no clear resolution timeline.

Steer Clear.... Ariston/ARISIT in my opinion manufactures sub standard appliances. Arisit operates 195 franchised stores (trading as Harvey Norman, Domayne, and Joyce Mayne) in Australia. We have had service issues with our oven 2 times, got rid of our cooktop after multiple service calls and now the dishwasher. All Ariston products. The original… Read more

dishwasher we bought began to rust internally. It was replaced under warranty with a different unit, which has now failed to operate after approximately 2 years of normal household use of 2 people. After being in a 1/2 hour que waiting for support, the customer service manager transferred me to tech support stating if they say the unit requires service, to ask them to to transfer me back to her ([Name Removed]). The dishwasher was determined to require service. I asked the tech person (would not provide name) to transfer me to [Name Removed]. He said he couldn't and sent me back into another round of waiting in cue for 20 minutes. In asking for [Name Removed], I was advised she would call me back. No call. I have rung twice asking for her, but was advised "in meeting" and that they would have her call back. No response. Simply put they don't stand behind their products and will ignore your attempts for corrective action. I would suggest that you explore other brands and not to buy/support Harvey Norman, Domayne, and Joyce Mayne ...

Appalling customer service re warranty issue. $1400 washing machine stopped working (no power to panel). Customer Service Centre does not return calls or respond to emails. Took them two weeks to conclude there was no service technician in our remote town (which we and the retailer advised them). Another, two weeks later they finally offered to… Read more

send us a replacement washing machine but would not collect the broken one. Still have not received new machine! I rang to enquire and was told that they will try to process the replacement in the next day or two but once it is lodged with the warehouse it is up to them re delivery. Will never buy another Ariston product.

Only giving 1 star because 0 isn't available. My oven imploded on Pryo clean and trying to get a replacement is a nightmare. Customer service is a joke. I'll never purchase another Ariston product.

If there was a zero star rating I would give that. Beyond terrible service from Ariston. No wonder they went into liquidation in New Zealand, where I am based. I have had 2 washing machines that have rusted within 2 years of buying them. First one was replaced with no issues and admitting that it was a case of inferior material used, but this time… Read more

round they are not accepting any responsibility. Pointing the finger back at me saying I must be causing it. I’ve shown them photos of my 16 year old, perfect condition dryer that is also in the laundry but no….they say rust is not covered under warranty. My previous washing machine was around 18 years old with zero rust. I would never, ever buy anything again with the name Ariston which is a shame because the machine performs so well.

Don't use detergent in your washing machine – Don't use detergent in your washing machine. The excuse I got was it was too much detergent was used and not cleaned up causing rust. Thats like Toyota saying you spilt fuel while filling up and didn't wash it. Customer service is non existing, manager has been in a meeting for the past 2 weeks, emails go unanswered. Contractor actually said… Read more

it's a very well looked after machine which we do look after our things like its the last we will own. Anyway it's not fit for purpose and I will never buy another European appliance.

Ariston terrible service – Product failed oct 14 2024, still under warranty and reported to place of purchase (Harvey Norman) claim lodged same day. It’s now 2/1/25 and I still don’t have any resolution. No response at all from ariston, haven’t had any contact from them since 9/11/24. Bought their product as it had a decent warranty, which is pointless if they don’t back it up. Do Not Recommend

Ariston Ovens are terrible – Been waiting for parts for my Oven for over 2 months, have gone through Fallon and Fallon who deal with these guys say they just never get back to them and can never tell when the parts will be available. Try stay away from Ariston ovens at all costs!!

Poor product and poorer service on warranty – Bought a house off plan with Ariston hob. In just over 2 years it had issues. Called the NZ listed helpline only to be transferred to technical dept in Australia. Really rude technician telling me I need a proof of ownership certificate, we don't have them in NZ. When he learnt I was in NZ queried why I spoke to him. I had called the Auckland… Read more

number! Told me to contact ESI who service parts. Got hold of receipt from developer fortunately. They've sent someone to look at it. Needs new parts, nearly 6 weeks later no update despite asking. Poor product and even poorer warranty process. Don't waste your time or money.

Arisit runaround! – I purchased a front load washer in January and 2 months later it showed a fault and locked the load inside. Called customer service and they gave me instructions that wouldn’t work as they were for a different machine. They got my details and promised to get a service agent to call. I followed up a week later along with the retailer and still no… Read more

reply. I searched my own solution and dragged out and drained the machine manually to get my ruined clothes out 12 days later.

I contacted Ariston again and asked to speak to the manager. No reply again as I’d come to expect . I contacted again and the manager replied 2.5 weeks after my initial request for damages to my clothes and said they needed the invoices and photos. 2.5 weeks after I asked them. Terrible service, terrible products.

no contact and no service – purchased this dishwasher from harvey norman in may 2022 and it stopped working 3 weeks ago. harvey norman have contacted ariston and we got a case no. CAS-37065-G3B8K1. but have heard nothing since. harvey norman has contacted twice more with no result. i have tried to contact ariston but keep getting this message (error contacting database) so… Read more

i fear we have done our money as it has 5 year warranty. WARNING do not purchase an ariston product as you can not contact them

Terrible customer service – Do not expect customer service. It's terrible. Lodged an online warranty claim two weeks ago. When we didn't receive a response we called. A call-back option was offered in the waiting queue and we accepted that option but did not receive call back. Called again and spoke to someone who took our details, asked for the purchase receipt which we… Read more

sent and gave us a number. Never heard from them for another week and called again. It's the second dishwasher. The first one failed within the first year. Ariston stuffed around for about two weeks and finished up telling us that it might take a month to get a part to fix it. Harvey Norman Noosaville stepped up and replaced the dishwasher. Now this one is playing up so here we go again.

Useless customer service – Never ever again would I buy or recommend an ariston product in my case a dishwasher under warranty . Over a dozen phonecalls and emails that started in October and here we are in March with no resolution. The customer service department are useless. Don't be fooled thinking a case number or speaking to a person will help u. No response from the manager after lodging a formal complaint. Next stop I guess is the ombudsman

Terrible company – I would never buy anything from Ariston EVER again . They have been impossible to deal with .. I requested a service on my dryer and 6 weeks later there has still been no resolution despite several calls and emails Save your blood pressure and buy a different brand

Zero customer service – Bought an Ariston washing machine in October and had a service light come on. Phoned service centre and received a case number, but no repairer contacted us. Phoned again a month later and repeated the process, but still no service. I have emailed & called fortnightly for 2 months now and now their service line answers with a request to call back later >:/

Cooktop - less than one year old, broken twice already - DO NOT BUY – Horrible customer service from the Endevour (authorised repair in Brisbane) and Arisit wholesaler. We have been using this product for less than a year (bought from Harvey Norman) and it is a second time now we have to wait for a new part (two unrelated issues). When asked to replace the whole unit - we have been told that it is against their… Read more

policy as the unit can be repaired. We have already gone for two months with one of the cooktops (the largest one - the most used one!) not working. Now we have to deal with another issue that will require spare parts and we have to wait for another month! The second issue: the unit turns off every time more than three cooktops are used simultaneously!

On top of everything, the unit itself is horrible. The sensor screen buttons are hit-and-miss - you never know if it will work or not, it skips through numbers etc.

Do not buy this product!

No after sales service – We own an Ariston BCB7030 refrigerator, which came installed new with our new house. About 18 months into owning it the flimsy shelf strip broke and now we cannot use that shelf in the fridge without a replacement part. Have been trying for over a year to get a replacement part, but Ariston does not stock them - EVER - and now they don’t even make… Read more

them. Not exactly an old fridge. Do not buy Ariston - from the sound of the other online reviews, they don’t support their own products with after sales service of any kind.