Artwork Transport

Bad service – I used this company to transport some paintings to Melbourne and after questioning Scott re packaging, he assured me that they would be fine strapped to the walls of the truck, and that he did it all the time, and dealt with art galleries often, and that all they did was transport art, not other things like furniture on the same truck. He offered… Read more

to soft pack each painting for an extra $ 22 each, and I agreed. When they arrived, I asked them when they would deliver to Melbourne, and was surprised to learn that the paintings were going to change hands so many times ! From my place to depot, then on a truck to Toowoomba then on to Sydney, then on a truck to Melbourne. They carried the paintings out to the truck, and when I asked if they were going to wrap them, they said, you need to pay extra. I said that I had already. They said that they would wrap them at the depot. I wasn't happy, so they offered to wrap them in the back of the truck. I agreed. I was not happy that it was $22 to put one layer of bubble wrap on each painting. I could have done it myself ! On arrival, one week later, one painting was cracked and another had a damaged frame. I complained to Scott who said to refer it to Jamie in Melbourne , who avoided following up with my daughter , who kept phoning him. We had a much more professional experience a month later with Packnsend, who taped the glass to stop from cracking, packed them with cardboard, and multiple layers of bubble wrap, and put in a custom made box to fit, and paintings arrived in a couple of days from Brisbane to Melbourne. The box had instructions of which way was up, fragile, don't put anything on top etc. Would recommend Packnsend any time !