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Asgard

Asgard

1.5 from 74 reviews · View Statistics

Reviews

1.5

74 reviews
5
(7)
4
(1)
3
(1)
2
(3)
1
(62)
  • Transparency
    1.1 (16)
  • Customer Service
    1.4 (19)
  • Rates and Fees
    1.2 (13)
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Vaibhav

VaibhavSouth East Queensland, QLD

  • 2 reviews

Dodgy super company stay away

published

The client portal is too complicated, and they don't update any details about the fund performance or fee change. The customer service is really slow and doesn't know what they are doing. The fund returns are poor, and they've intentionally made changing fund, very complicated.

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Withheld my early release of super during covid 19

published

I have been a member for about 10 years.
Besides the point, I applied for early release on the 5th July, ATO approved on the 7th saying I would be paid out in 5 working days.
It has been 17 days now and they offer poor excuses and cannot give me a solid date on release.
The government has approved it yet they are withholding MY money so they can make a few more cents gambling with it in the stock markets.
Will be changing my fund as soon as I am paid out.

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Rubbish service, expensive and uncooperative.

published

6 years, the E-Wrap was meant to be great for flexibility and include options for insurance. The insurance premium has since hiked through the roof due to what has been explained as a combination of market conditions and people leaving the fund.

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Manda

Manda

  • 2 reviews

Not surprised to read others troubles and low opinion of Asgard

published

It is some comfort I am not alone in realising Asgard are dud. I changed financial advisors and we have both had problems getting Asgard to change access to her - IT problems apparently. It rather makes you wonder what other things their problems with IT are impacting.

I plan to progressively move from Asgard to another fund, as I have found them increasingly in adequate. At least, all these delays mean my account has recovered a bit of the $50k drop over the past few months!

Customer Service
Rates and Fees
S. Ellen

S. EllenSydney, NSW

  • 2 reviews

COVID-19 early release of Superannuation

published
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KNB

KNBSydney Surrounds, NSW

Lack of attention to detail has led to long term ongoing problems

published
Transparency
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Rates and Fees
Reza R.

Reza R.Greater Melbourne (Outer), VIC

The worst experience ever

published

I've been with Asgard since 2010 , recently changed my job and tried to rollover my fund to another super account, as soon as I requested the transfer I lost $5000 . Tried to call them and they said I have lost the money because the market was hit by the crona virus crisis and it affected my share into the investment they had put my money into, I don't know if they are telling the truth. Please people if you know who to contact or complain to let me know, I'm so devastated and heartbroken. After 10 years of hardworking never earned a penny from their investment now I have literally lost $5000. So disappointed.

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JT

JTAustralian Capital Territory

  • 3 reviews
  • 1 like

Dreadful

published

I've had extreme problems with Asgard re. a deceased estate I now manage. They charged fees for advice to a dead man (despite Royal Commission telling them not to), charged admin fees while misadministering the fund, did not advise complaint avenues, did not advise interest rates and gave inconsistent answers throughout.

UPDATE - I moved all my funds out of Asgard and the Westpac group and took my claim to AFCA. The end result was a small 'goodwill payment' and admission that dividends should have been discovered and returned much earlier. I'd encourage anyone dealing with this firm to check records carefully and report any misconduct to AFCA and ASIC.

Transparency
Customer Service
Rates and Fees
Neveragain

NeveragainPerth, WA

  • 2 reviews
  • 2 likes

Is Asgard Actually Solvent?

published
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RC

RCMurrumbidgee Region, NSW

  • 2 reviews
  • 3 likes

DO NOT USE ASGARD

published

I had my super with Asgard for 18 years and it made a return of 0.03% per year over that time after fees. This business is nothing but a ponzi scheme designed to take your hard earned money. The government should be ashamed to let such business operate

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Rubble

RubbleGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

***WARNING*** Thieves at work. ***WARNING*** Thieves at work. ***WARNING***

published

My mother passed away and as executor of her will, they will do everything in their power not to forward on her superannuation so it can be passed to the beneficiaries
1. They say they won't deal with the estate, they deal only with the individual beneficiaries. What a load of crock. The executors for the estate are appointed by the courts. They are required by law to deal with the executor. 2. They say that you have to wait as there may be people objecting. That's what the court decides you bunch of pin heads! That is not up to them to decide. And, how do people know their has been a claim made by the estate? Where do they advertise this so people can see if they have an objection?

What they forget is, it"s not their money!

Transparency
Customer Service
Rates and Fees
Ronnie

RonnieGreater Melbourne (Outer), VIC

  • 13 reviews
  • 11 likes

Must be a good fund for advisors

published

I was with Asgard since 2008 as it was the company default option. My advisor loved it. Must have been getting good commissions. If it is such a good option, as they say it is, maybe they should have taken a minute or so to explain how to get any gain out of it because I never did.
In 2015 I fired my advisor, changed to a top 5 super fund and put my investments in mutual funds and tripled my yields overnight.

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LesN

LesNSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Super fund for financial planners

published

I was put into this fund by my financial planner. If I hadn't got out when I did I would be broke. Every month I lost thousands. When I sacked my financial planner and there was a couple of weeks gap before I could get my money into an industry fund, Asgard told me I couldn't have money there without a financial planner. What does that tell you about the relationship between Asgard and my FP?

Transparency
Customer Service
Rates and Fees
Catalina

CatalinaVictoria

Worst performing fund ever

published

My mistake for not checking on my super, but this fund just takes money and gives no return, dont ever use them and my money has just gone backwards since I started

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Customer

Customer

  • 2 reviews

USELESS

published

This company is a joke. I will be removing my superannuation. Couldn't even change my address via phone because I couldn't remember details that were set up over a decade ago. Staff were rude and unhelpful. Will never use this company again.

Transparency
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Matt

MattPerth, WA

  • 5 reviews
  • 2 likes

Cost me money

published

Was with this super provider for many years as my previous employer organized a " deal".
In short it cost me alot of money over many years before I realized and switched providers.
Looking at the numbers is shocking as there was a decline in my super funds over many years. I guess it's something alot of us don't pay attention to until its too late.

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Michael S.

Michael S.South East Queensland, QLD

Only people who make money from Asgard are the Financial Planners

published

Was with them for 10 years super and investments - lost $200,000 on investments and the net return on super was $0 - i.e. I put more money in then my balance when I rolled over. They are garbage avoid like the plague. Have extraordinarily high fees which they pass on to advisers.... that's why advisers like them

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Avoid Asgard

published

Closing my account with them took over 2 months, they were deliberately stalling the process to keep the funds from me. Backward and unorganized establishment do not trust them with your hard earned funds! Shocking experience, absolute bunch of cowboys.

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Pete

PeteSydney, NSW

50% increase year on year on my life insurance fees!! What a joke

published

Been with Asgard for three years and yet another increase on my life insurance from $75 per month to $112.85 per month for 2019. 50% increase and no cover increase !

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Making huge fees and investment loss every year

published

This superfund is even worse than a Ponzi scheme. I am very upset with this fund after losing $2000 dollars for useless insurances that were sold as a package. Never again! I will change a fund today.

Customer Service
Insurance Options
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Questions & Answers

Luka Philp

Luka Philpasked

Does it cost me to run Asgard app

No answers
Luka Philp

Luka Philpasked

Does it cost me to run my Asgard app

No answers
Lucien G

Lucien Gasked

Can I get early release of my super

1 answer
S. Ellen
S. Ellen

Hi you have to apply through the ATO

Get an answer from our members and Asgard representatives

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