Asko DBI654IB
Verified21 reviews
Switch failure over $500 for a new switch panel after 6 years – Purchased six years ago as a premium product over $2200 had various issues with drainage and then the machine wouldn’t turn on again after cycle unless you reset it at the power point and now I’ve had the dreaded button failure, at $500 for a replacement panel plus labour to install this is not good enough will be looking at other brands. Rang… Read more
Asko for service advice and assistance and all they could do was forward me to a service agent, seems it’s a waste of time buying premium products in this country. Absolutely no service and poor performance. Up for our fourth dishwasher in 25 years.
Top user display interface poorly designed - allows water ingress into control board – 4 yr old DBI654IBXXLS $2299 09/2020 - like other users above the top display user interface board has failed. The seven buttons on the top edge of the door allow ingress of water into the contol board. With time the board and its components corrode… Read more
and the system fails. Obviously if you are serious about the design of a dishwasher and provide horizontal surface on the top of the door that has 7 penetrations then any ingress of moisture into an electrical control board would make these units not fit for purpose. For a dishwasher costing over $2000 it would be reasonable to expect it to last longer than 4 years. The replacement part is $400. Fitting takes about 10 mins but here in Australia thats going to cost $200+ for a call out. Asko if you are serious about being a provider of high quality goods then something active need to be done.
Follow-up · After my original review I decided to take a gamble and paid $400 for the upper front door electronic control unit, made up of an LCD, circuit board, buttons and plastic housing. Did the replacement myself which involved dismantling the front door. The old circuitboard was corroded. After replacement still working now. About once a month I wipe a… Read more
Terrible machine, constantly giving faults – When we bought our house, it had an old Asko dishwasher which worked perfectly. So when we redid our kitchen, we bought a new Asko dishwasher which was supposed to be latest. Unfortunately, it started giving issues in the first week or two itself. The local retailer E&S helped us organise a visit from the Asko technician to repair it a couple of… Read more
times. It worked okay for a few months and it died on us. We once again called the technician (this time directly) and he said the whole switch board has died and that it needed to be replaced. After that it gave a few errors every now and then F52, F54 (the codes could be incorrect, essentially the water couldn’t go through) and we had to call for the technician a few more times. This time around, it died again. We called Asko and they organised the visit and have now slapped us with the bill of 400 bucks. The issue is the same, the switch board died. It’s not fair to pay so much of money just to repair when the new dishwasher costs just north of 1000 bucks. The money needs to be refunded.
Was good but not now – Brought the house 10 years ago had an Asko dishwasher in in and it went and went Had a few small problems I fixed my self failed pump out hose Then it stopped pumping out, I could ID the fault but couldn't by the part to repair the fault surprise surprise the part was no longer available!!!!!!!! So how do you make people buy a new dishwasher stop… Read more
making parts to repair the old ones!!!!!!! So bigger fool me thought well it has been a fair dishwasher I'll buy another Asko dishwasher at top $$$$$ Yes well fool me after 2 years and a bit out side of the warranty period it failed the display screen They eventually had a repair person come and look at it and that is all he did got the serial #s off it . They then ordered a box full of parts and through these in and said there it is it's going again It has lasted 2 weeks and the screen has failed again!!!! Not happy Jan!!!!
Short story don't waste your money buying what use to be a good product which is now crap with useless back up service and an inflated price tag!!!!!!!
Avoid at all Costs Totally Faulty Model – Do not buy this model as it is totally faulty. Only just 4 years old and on 3rd repair. Not to mention it obviously has not been in use for that time as cannot use it for months at a time, each time this fault happens, and part needs to be ordered from ASKO as it’s Control Panel stops working. Repair person recommended by Asko says it is a common… Read more
issue. 1st repair for same fault was within the warranty period of 2 years. Same fault 12 months after that and we paid out of pocket for part and to fix and now faulty again 12 months later. This model is top of the line and worth over $2000 and ASKO now refuses to help and we actually bought this directly from them at one of their warehouse sales. We Now need to purchase a new machine. Will never buy ASKO again.
Interesting ASKO replied to another person’s review from 6 months ago asking them to contact them,… Read more
Expect only 2 years of life from this machine – I purchased this dishwasher: Asko DBI654IB.S.AU for $1835.00 based on the clean appearance and the hope of European quality. It was bought from Morrisons Home Appliances (Coffs Harbour). I was informed it was a good dishwasher and not alerted to any outstanding issues. I should have checked Product Review first, but I needed a new dishwasher… Read more
and trusted the sales person. The dishwasher worked well for 2 years and three months before a component on the motherboard burnt out. This was diagnosed by the electrician who I asked to look at it once I realised the 2 year warranty had recently expired. They recommended I speak to the retailer as it appeared to be a faulty component. Which I did, and they recommended I talk to Asko. I contacted Asko who apologised and said that as the dishwasher was 3 months out of warranty, it would not be covered. I contacted the retailer to let them know this and they suggested I get the electrician to contact the distributor. I did this. 3 months later I receive a reply from the electrician that the cost of replacing the mother board will be about the same cost as buying the dishwasher new. So much for support from the distributor. If you can afford to buy a new dishwasher every 2 years and don’t care about the landfill then this is a great looking dishwasher. Otherwise, don’t bother. If you are buying a dishwasher, go for one with the longest warranty possible. Don’t buy Asko, i also bought a washing machine and dryer at the same time, same brand and same store, which have also had problems. I wouldn’t do this again. And so much for buying local, wasn’t any benefit in this case. Hope this saves someone some heartache.
Worst dishwasher - Worst experience – Couldn't be angrier. Installed a month ago. Followed all the detailed 'rules' to get the right wash for the dishes that were stacked and I have never once had a completely clean load from this 'dishwasher'. Every wash has dishes that haven't been cleaned or have rinse aid all over them or they are all still wet. If dishes are left to sit for even… Read more
a night, they do not clean. It started leaking water and suds from the door all over my hard wood floors. Told by Asko to have a technician come and look at it. Did that, it was 'over-sudsing'. Apparently you can only use the detergent Asko recommends and even then the same issues (minus leaking) occur. How ridiculous that the machine doesn't perform with any supermarket bought detergent! I am furious at how poorly a brand new product can perform. Asko representative was awful to deal with. I am now in the process of getting a refund. If they make it hard, I will take them to Consumer and Business Services. Worst experience - Worst appliance.
Unreliable – Great at washing dishes but completely unreliable. There is a problem with water getting into the control panel and it stops working. We have had it fixed several times. Last time we were told to let it dry out for a couple of weeks. Seriously! I have also noticed that the door seals are starting to come off. I'm an architect and I will be advising my clients to avoid this brand. Show details
Slow to turn on. Broke down in 11 months – Once you turn on it takes a long time for it to start. Broke down after 11 months. Cannot get a technician for 2 weeks. ASKO isn’t the premium brand I thought it was. Show details
Avoid this model of Asko Dishwasher at all costs – We purchased this dishwasher in the belief that it would be as good as previous Asko dishwashers we have owned. We were wrong! New computer panel required, washer arm fell apart, rubber seals have come away from the door, numerous error codes that could only be re-set by an Asko Technician. Zero response from Asko following numerous complaints made . Save yourself the money, time and grief and buy something else. Show details
within 3.5 years, major problem 2 times – There seems to be design flaw with the display and buttons panel. In year one, the power button started to become soft and unresponsive after about half a year, then eventually cave in. I got Asko to replace that part and the service person said Asko was aware of the flaw and the new board he put in would last longer. After 3 years, the machine… Read more
failed to turn on intermittently. After 2 weeks it completely refused to turn on. And the worst is it is now out of warranty.
The drying capacity has also been a concern, dishes often came out dripping water, especially cutleries from the top drawer. Regardless what programs I used, with extra dry option turned on, I seldom got satisfying results. I have a hard time believing a $800 dishwasher would do a worst job.
For the a whopping $2,259.00 I paid, and 2.5 times as expensive as other brands, this kind of reliability is totally unacceptable.
Would you buy a dishwasher at $2000 plus that would only last 3 years and 5 months? Think again!
bad service and poor components – After 5 years stopped emptying. checked everything problem is drain pump. When bought it had 24/7 service number on machine. Called but only works 9-5 M to F. Called 3 times waited over 1 hour each time. Sent email as advised by dealer. After 3 days went to Good Guys. Boss called Asko himself. After 3 weeks nothing. DO NOT BUY Show details
Waste of money. Terrible quality and even worse service – I reported a fault in our dishwasher on 18 May. It is now the 14 August and I still don't have a dishwasher. It is inside the warranty period but that only makes me more cranky. I paid around $2200 for this machine and I have now been without a dishwasher for 13 weeks so far, and for 3 weeks earlier this year. A very nice man listened to my… Read more
complaints 3 weeks ago (after waiting over an hour on the phone) but I have had no follow up contact. Will be contacting the ACCC. Wish I'd bought a Miele.
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Disappointed – We had them fix our control panel as the lettering all started coming off within a few months. They repaired the power button under warranty, but already we could see other buttons coming off. The repairman said this is normal when he repaired. The power button is coming off again a few months later, but we haven’t bothered repairing again as… Read more
we’ve concluded it’s just cheap garbage and spent the $40k or so for the rest of the kitchen appliances on Miele instead. Disappointing for a product which otherwise seems good. When you spend $2000 on a dishwasher you expect the text and icons on the buttons might rub off in a few years, but not in a few months.
Bad machine broken after 2 month buying it. Asko has really bad service broken 4 months still waiting for a refund – Bad machine broken after 2 month buying it. Asko repaired it after waiting for two month, just broken again after two days. Multiple issues malfunctioning controls and display, motor for drain get burst up every time they fixed. Asko has really bad service now broken for 4 months still waiting for a refund. Calling Asko call center needs to wait at least 30 to 40 minutes for assistant. Show details
Good all round dishwasher – I recently replaced a Bosch dishwasher (14 yrs old) with an Asco after researching different brands and their pros and cons. The unit is very sleek and modern, and fits beautifully into our island bench, and I love not kicking the kickboard as I did with the Bosch! It is solidly built and has stainless steel componentry which many of the… Read more
competitors did not. I did not elect to buy the cutlery tray and I'm glad I didn't because the cutlery comes out so dry I don't need to use a teatowel to dry (which I did with the Bosch). The floating wineglass holders built into the top shelf do not hold the glasses firmly, nor do they dry the tops (no, I didn't purchase the wineglass stand - I am referring to the standard configuration). Mugs/cups placed in the top rack come out wet on top which is a disappointment since I was led to believe that the "turbo" fan would dry everything perfectly and I could throw away my teatowel! The machine however does clean everything to perfection - no complaints there. When running, the machine is very quiet. Cycle times are very similar to my old machine, however there are more variants to choose from should you wish to experiment. Paid an additional $175 for installation and removal of old machine which probably could have been done ourselves, but was very happy with the overview given by the installer and the time taken to ensure I understood the functions of the machine and that I was happy with the installation. Top marks there.
Look no further!! – I am SO happy with my ASKO dishwasher! Its wash cycles are pristine! So good in fact that I started washing everything in my cupboards just so it all came up sparking too. The install was a bit tricky and took quite a while to get it right but the finish product is so neat and sturdy. I love that there is no buttons on the front with 4 kids in the house, its easy to keep clean and looks great! I really hope it lasts a long time. Show details
why did I buy it? – From purchase to delivery aindinstallationm was less than 36 hours, (whereas to have the old Asko Professional services was more than a week and who know how long to get a quote for the repairs)..So I purchased a new one, installation was painless, quick and friendly and on time (unusual for tradies but well done) and then we ran it to wash the… Read more
backlog of crockery and cutlery and voila, the RED light comes on....... the manual does not give any indication as to what is wrong, tried restarting it and no joy
And additionally there are two dents in the front stainless steel door from the inside to out..... which had to happen at manufacture...
Great dishwasher – Our Kleenmaid dishwasher died after 20 years and we were confused with the many options. The Good Guys steered us toward the Asko dishwasher due to its reliability and full stainless steel interior and spray arms. I also wanted a cutlery tray. We had great service from Asko and The Good Guys. The dishwasher was not available at the time of… Read more
purchase and they said delivery would be early December. It arrived on time due to the company upgrading us to the next model, an outcome we were very happy with. The Asko installers came on time and did a wonderful job of installing it under the bench top (built in). Our previous dishwasher was a freestanding one, so the built in look was much nicer and I was happy to pay the $160 to make sure it was done properly. The guy went through the operation of the machine with my husband and I also found it very user friendly. I was a bit skeptical about the "no fingerprint" stainless steel front, but it is totally true. You don't get the nasty fingerprints everywhere like I get on our other stainless steel appliances.
The machine is very quiet when operating. It very roomy inside holding heaps of dishes, bowls and cutlery. It is easy to fit everything in as it is very deep and the layout and racks are versatile. The wine glass holder works well and we are very happy with the choice. I used to always pre-rinse dishes before I put them in my previous dishwasher but the salesman said not to worry about that with this one, so I am not pre rinsing this time. The only problem I have found is that on the setting we use regularly it does not get the saucepans very clean. I may need to adjust the setting to a pot & pan one, but I just give them a quick wipe with a kitchen scourer to get that stubborn boiling ring off before I put it in and that works. I love this dishwasher and I certainly hope that not pre rinsing won't limit this machines life span as I would like to get 20 years out of this one! I think it was worth spending a bit more to get this dishwasher.
AMAZING Washing Power – After having our old ASKO dishwasher for over 10 years and using it a minimum 2 times per day, this is our NEW baby. This machine is sooooo much better than the old unit. The dishes are so much cleaner and also the noise it DOES NOT make, you think it is not working. The silenced motor is awesome. There is a cutlery tray up top, as well as a… Read more
cutlery basket that can be removed. The cutlery tray is much better than I thought it would be. The upeer basket is adjustable. The spray arms are also very robust. They are made of stainless steel. I have yet to see another machine in the Australian market that uses stainless steel spray arms these days? Options galore for washing dishes as well. The settings panel is hidden and easy to navigate as well.
LOVE this machine!!!!
Great machine. ***** Installation service poor * – This was one of the most well constructed models and brands in the store. It feels solidly built. When you pull out the shelves they run smoothly. The top shelf can be lowered up and down which is a function I had with my last Kleenmaide dishwasher and used a lot. There is a shelf for cultlery that will suit those with OCD as cutlery can be… Read more
layer out in rows. There is of course the usual cultlery basket. Racks on the bottom shelf can be layer flat to accomodate pots. There is a Pot scrubbing function that is essential for me when considering buying a dishwasher. There are numerous options for cleaning including green, heavy etc . You can choose to wash just the top shelf or just the bottom shelf. It’s like the rolls Royce of dishwashers. The main thing is it cleans the dishes and it does so quietly.
Critism don’t get talked into the $160 installation fee. We were told the dishwasher would be installed and the old removed and taken away as well as a full demonstration of the runnings of the dishwashers numerous functions. The guy came while my husband was home. Apparently the kick plate was too big. So it was left job half done. No run through of the machine settings at all despite what the salesman told us was the reason for this hefty $160 fee that was the apparent the gold ribbon service of Asko. It was then up to us to order a smaller kick plate and install that ourself which was according to the installation guy so “easy”. So easy that he couldn’t do it himself. My husband said the guy was in a big rush. Sorry?? A rush . Sorry to be a bother we have only paid you $160 to install this bloody thing. We then had dramas with Toll the delivery service who took three attempts to deliver the item because they they gave no advice of the days of delivery and the item had to be signed for, and then this tiny box was supposedly too big to be left at a pick up location near to us, they argued and contradicted each other whether we could give authority to leave the parcel, they were nuts to deal with. We finally get the kick plate and the new one is too small. The original kick plate is a better size we just to figure out how to attach it as it’s fiddly, which is why the “ in a hurry “ installation guy had trouble. He would have had to take a bit of time. So my advice do the installation yourself and save your money.
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