Asko DBI654IBS

Switch failure over $500 for a new switch panel after 6 years – Purchased six years ago as a premium product over $2200 had various issues with drainage and then the machine wouldn’t turn on again after cycle unless you reset it at the power point and now I’ve had the dreaded button failure, at $500 for a replacement panel plus labour to install this is not good enough will be looking at other brands. Rang… Read more

Asko for service advice and assistance and all they could do was forward me to a service agent, seems it’s a waste of time buying premium products in this country. Absolutely no service and poor performance. Up for our fourth dishwasher in 25 years.

Expect only 2 years of life from this machine – I purchased this dishwasher: Asko DBI654IB.S.AU for $1835.00 based on the clean appearance and the hope of European quality. It was bought from Morrisons Home Appliances (Coffs Harbour). I was informed it was a good dishwasher and not alerted to any outstanding issues. I should have checked Product Review first, but I needed a new dishwasher… Read more

and trusted the sales person. The dishwasher worked well for 2 years and three months before a component on the motherboard burnt out. This was diagnosed by the electrician who I asked to look at it once I realised the 2 year warranty had recently expired. They recommended I speak to the retailer as it appeared to be a faulty component. Which I did, and they recommended I talk to Asko. I contacted Asko who apologised and said that as the dishwasher was 3 months out of warranty, it would not be covered. I contacted the retailer to let them know this and they suggested I get the electrician to contact the distributor. I did this. 3 months later I receive a reply from the electrician that the cost of replacing the mother board will be about the same cost as buying the dishwasher new. So much for support from the distributor. If you can afford to buy a new dishwasher every 2 years and don’t care about the landfill then this is a great looking dishwasher. Otherwise, don’t bother. If you are buying a dishwasher, go for one with the longest warranty possible. Don’t buy Asko, i also bought a washing machine and dryer at the same time, same brand and same store, which have also had problems. I wouldn’t do this again. And so much for buying local, wasn’t any benefit in this case. Hope this saves someone some heartache.

Slow to turn on. Broke down in 11 months – Once you turn on it takes a long time for it to start. Broke down after 11 months. Cannot get a technician for 2 weeks. ASKO isn’t the premium brand I thought it was. Show details

Bad machine broken after 2 month buying it. Asko has really bad service broken 4 months still waiting for a refund – Bad machine broken after 2 month buying it. Asko repaired it after waiting for two month, just broken again after two days. Multiple issues malfunctioning controls and display, motor for drain get burst up every time they fixed. Asko has really bad service now broken for 4 months still waiting for a refund. Calling Asko call center needs to wait at least 30 to 40 minutes for assistant. Show details

Great dishwasher – Our Kleenmaid dishwasher died after 20 years and we were confused with the many options. The Good Guys steered us toward the Asko dishwasher due to its reliability and full stainless steel interior and spray arms. I also wanted a cutlery tray. We had great service from Asko and The Good Guys. The dishwasher was not available at the time of… Read more

purchase and they said delivery would be early December. It arrived on time due to the company upgrading us to the next model, an outcome we were very happy with. The Asko installers came on time and did a wonderful job of installing it under the bench top (built in). Our previous dishwasher was a freestanding one, so the built in look was much nicer and I was happy to pay the $160 to make sure it was done properly. The guy went through the operation of the machine with my husband and I also found it very user friendly. I was a bit skeptical about the "no fingerprint" stainless steel front, but it is totally true. You don't get the nasty fingerprints everywhere like I get on our other stainless steel appliances.

The machine is very quiet when operating. It very roomy inside holding heaps of dishes, bowls and cutlery. It is easy to fit everything in as it is very deep and the layout and racks are versatile. The wine glass holder works well and we are very happy with the choice. I used to always pre-rinse dishes before I put them in my previous dishwasher but the salesman said not to worry about that with this one, so I am not pre rinsing this time. The only problem I have found is that on the setting we use regularly it does not get the saucepans very clean. I may need to adjust the setting to a pot & pan one, but I just give them a quick wipe with a kitchen scourer to get that stubborn boiling ring off before I put it in and that works. I love this dishwasher and I certainly hope that not pre rinsing won't limit this machines life span as I would like to get 20 years out of this one! I think it was worth spending a bit more to get this dishwasher.

AMAZING Washing Power – After having our old ASKO dishwasher for over 10 years and using it a minimum 2 times per day, this is our NEW baby. This machine is sooooo much better than the old unit. The dishes are so much cleaner and also the noise it DOES NOT make, you think it is not working. The silenced motor is awesome. There is a cutlery tray up top, as well as a… Read more

cutlery basket that can be removed. The cutlery tray is much better than I thought it would be. The upeer basket is adjustable. The spray arms are also very robust. They are made of stainless steel. I have yet to see another machine in the Australian market that uses stainless steel spray arms these days? Options galore for washing dishes as well. The settings panel is hidden and easy to navigate as well.

LOVE this machine!!!!

Great machine. ***** Installation service poor * – This was one of the most well constructed models and brands in the store. It feels solidly built. When you pull out the shelves they run smoothly. The top shelf can be lowered up and down which is a function I had with my last Kleenmaide dishwasher and used a lot. There is a shelf for cultlery that will suit those with OCD as cutlery can be… Read more

layer out in rows. There is of course the usual cultlery basket. Racks on the bottom shelf can be layer flat to accomodate pots. There is a Pot scrubbing function that is essential for me when considering buying a dishwasher. There are numerous options for cleaning including green, heavy etc . You can choose to wash just the top shelf or just the bottom shelf. It’s like the rolls Royce of dishwashers. The main thing is it cleans the dishes and it does so quietly.

Critism don’t get talked into the $160 installation fee. We were told the dishwasher would be installed and the old removed and taken away as well as a full demonstration of the runnings of the dishwashers numerous functions. The guy came while my husband was home. Apparently the kick plate was too big. So it was left job half done. No run through of the machine settings at all despite what the salesman told us was the reason for this hefty $160 fee that was the apparent the gold ribbon service of Asko. It was then up to us to order a smaller kick plate and install that ourself which was according to the installation guy so “easy”. So easy that he couldn’t do it himself. My husband said the guy was in a big rush. Sorry?? A rush . Sorry to be a bother we have only paid you $160 to install this bloody thing. We then had dramas with Toll the delivery service who took three attempts to deliver the item because they they gave no advice of the days of delivery and the item had to be signed for, and then this tiny box was supposedly too big to be left at a pick up location near to us, they argued and contradicted each other whether we could give authority to leave the parcel, they were nuts to deal with. We finally get the kick plate and the new one is too small. The original kick plate is a better size we just to figure out how to attach it as it’s fiddly, which is why the “ in a hurry “ installation guy had trouble. He would have had to take a bit of time. So my advice do the installation yourself and save your money.