Asko OCM8487A / OCM8487S
Verified3 reviews
Poor performance, quality and durability – Update: ASKO finally refunded me after leaving a negative review on Google Maps. This was done through an automated text - still no personal communication or reply to my emails. They continue to blame us, even though other customers have the same issue. They even accused us of putting foil in the microwave!! Who does that?! While we appreciate the refund, it should not have taken 6 months of being ignored and multiple negative reviews. Their approach to customer service needs a complete rethink and I can’t recommend anyone buy an ASKO product until this happens.
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Purchased on clearance with slight cosmetic damage. Poor performance out of the box, and oven function did not work at all.
A standard, $100 turntable microwave heats faster and more evenly than this. It looks good, but that’s about it.
Two years and three repairs later, the microwave started sparking in use. They told us the enamel was scratched, which we find hard to believe as we only use the supplied glass tray. Other customers have the same issue in the same spot, suggesting a product fault. Even so, there is no mention in the manual, website or otherwise, that the coating is so brittle that everyday use could damage it.
They say this is “unrepairable” and refuse to offer any service or remedy. For an extremely expensive product to not meet consumer standards of safety and durability is shocking. Customer service is poor and they don’t guarantee repairs for a reasonable time.
Based on my experience, I would never recommend this company or product to anyone.
Purchased in at Asko Appliances for $1,500.
FRUSTRATING FOR THE COST – We are currently experiencing the same issues as the above review. Have had an ASKO qualified tech out 3 times and another tech has just been booked. We have also been told the same advice regarding lower wattage cooking in order to solve the problem. Our next call will be for replacement. We also replaced a stand-alone microwave during a kitchen reno.
Purchased in .
Doesnt work half the time Hopeles frustrating – We had a $250 samsung microwave that I threw out when we did our kitchen reno. Big mistake. This overpriced piece of rubbish from Asko worked well in the beginning now ,more often than not it does not heat at all. It goes through the charade of a countdown with no actual cooking going on. We have to turn it off at the power source and reboot it to get it to work. This is an overpriced white elephant. The Asko tech said “this never happens” couldn't figure out what was wrong. Told us to only cook on low wattage. We complied but again no cooking. Do not buy this overpriced rubbish.
Purchased in for $2,600.
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Update: ASKO finally refunded me after leaving a negative review on Google Maps. This was done through an automated text - still no personal communication or reply to my emails. They continue to blame us, even though other customers have the same issue. They even accused us of putting foil in the microwave!! Who does that?!
While we appreciate the refund, it should not have taken 6 months of being ignored and multiple negative reviews. Their approach to customer service needs a complete rethink and I can’t recommend anyone buy an ASKO product until this happens.