Asko W6088X.W.AU

This company is extremely disappointing to deal with. Firstly they would not deliver the machine to my home address in Canberra City and it had to be delivered to Harvey Norman for them to deliver - at additional cost of course! Then the machine failed within 2 weeks of installation. The door keeps claiming that it is not closed so will not begin washing. It was almost impossible to obtain satisfaction from the “customer service” and required repeated insistence that what was offered was not acceptable. A local Technician did visit quickly once that was agreed to but sadly was unable to fix the fault. Additional replacement parts were ordered but took longer than acceptable to arrive and still didn’t fix the issue. We now are waiting for Asko to contact us regarding replacement of the machine. Who knows how long this is going to take. I purchased a “premium” product at a price that is extremely “premium” however the service certainly is not commensurate with the price. I responded to an email request from Asko to provide a review to them which they then refused to publish because it was not “within their guidelines”??? Of course they would not want the truth made available to other customers so I will complete reviews wherever I can to assist others to avoid the same ordeal.