ASM Solar

Bad experience trying to get help with errors – I initially chose ASM because they explained to us at the time as well as stated on their website that "Many customers were left stranded with warranty claims as the solar companies they hired didn't support them post-installation. These companies either went out of business or simply neglected their customers once they were paid. We received numerous calls from dissatisfied customers facing issues with their solar systems, unable to reach their original providers. To counter this, we, as installers, decided to step in and offer a solution. Our goal is to protect customers from unscrupulous solar companies and uphold the reputation of the solar industry."

I had my system installed in October 2014, it worked well beside having to replace the inverter once. However in October 2024 I started to get frequent Low Riso errors. Errors after 10 years are to be expected so this did not bother me, I contacted ASM solar by email explaining the issue and asked if I could get someone out to take a look at the system (I was more than happy to pay to have them come out and fix the issue if that was needed, was not expecting them to do anything for free). After a few days they said to send my address which I did. I never heard back from them despite following up again via email.

I then decided to call the number on the website, someone answered and said this isn't something they can help with as they had just started with the company, they gave me a phone number for someone else to call. I then had to call this other number, they answered and I explained the situation, they said it sounds like I need a new system and to text my details, I then never heard back from them.

The customer service was extremely poor, I was doing all the work trying to follow up and calling them and no-one seemed interested in helping me. I would have liked to try and get the error fixed with my original installer but now I am left in the position they said they were trying prevent, back at square one trying to find an alternate installer to help me fix this problem.