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Solar Secure

Reviews

Review distribution

5 star
132
4 star
7
3 star
0
2 star
0
1 star
7

Soham P.

Soham P.Metropolitan Adelaide, SA

Good customer service, all the time response any questions .

published

Good customer service, all the time response any questions specially from "Jay" recommend to everyone to choose" Solar secure " given good solutions on my old solar panel and top up 6.6 with old one.Even insoller was professional came on time and done in one day. I refer my friends how seeking somewhere else...

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

The reviewer stated that an incentive was offered for this review


BRIAN

BRIANSouthern and Hills, SA

Making life easier, lets get away from paying energy retailers

published

Selection of the end supplier was a matter of contacts, and solar secure were indeed the one which gave us confidence in our decision process that in solar secure we were dealing with a very well set up professional organisation at all stages, initial enquiry,quote ,delivery, and installation. Contractors on site were 1st class

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
M Lazic

M LazicSydney, NSW

Better than I have expected

published

I have purchased 6.6 kw system and everything was installed in 28 days after purchase. Panels were installed in 5 hours time without any incidents ,injuries or damage to the property. My solar system of 6.6kw panels and 5kw inverter generates between 28kw and36kw on full sunny day. It was for me great pleasure to deal with this company

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Monocristaline
System Size6.6 KW
Purchase Price $3,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you for the review.

9.6kw system , great results!

published

Quote was fair with no hidden or extra costs.

Installation completed in one day, no issues with hardware or software and working efficiently!

Charles and his team did a fantastic job and facilitated my specific requirements.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size9.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Greg

GregSouth East Queensland, QLD

Terrible service from sales

published

Rude and pushy sales people. Interrupting me mid sentence, not listening, not good. I gave up on the first call after they followed up on their quote. Demanding a personal phone number.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Jack11

Jack11Sydney, NSW

  • 3 reviews
  • 1 like

Superb Service - clean 5 Star

published

Job was done professionally and we ware communicated throughout my conversation. Much batter experience then our previously installed solar company.

Well done team solar Secure. Go to them for 5 Star service

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Jinko
System Size6.6 KW
Purchase Price $7,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Hari P.

Hari P.Sydney Surrounds, NSW

  • Verified customer

Cheers to Harry !

published

The Entire process was a breeze, Harry explained everything really simply.
The price was great also they took care of all the paperwork.
They solved all the problems regarding my installation with ease and answered all my objections to satisfaction.
Special Shoutout to harry S for being a wonderful person to deal with.
10/10 would recommend.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.6 KW
Purchase Price $3,999.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thanks Hari for the Review . I am glad to hear that you like the services & communication you have received from our fantastic team member HARRY.

Kind Regards
Solar Secure.


Pravin

PravinMelbourne

  • 2 reviews
  • 1 like

Worst customer service

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Solar Secure
Solar Secure OwnerSolar Secure
Pravin
Pravin

It is not about deposit. The review is for your service and arrogancy rude behaviour. I never mentioned anything about deposit.

Tony M

Tony MMetropolitan Adelaide, SA

  • Verified customer

Secure solar exceptional service

published

Secure solar installation we recently used secure solar for our new solar system.Cannot recommend secure solar enough ! From the first initial quotation until the final installation and all the process inbetween we have been extremely happy with the service provided . Jay our consultant was amazing with his service and his promptness. From the initial emails with his reply his constant checking on us to see how the process was going was exceptional. The installers were amazing , Always courteous, arrived on time and cleaned up . Thanks secure solar for a great job !!! We highly recommend.

1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you tony for your time to review our service!!

Review collected in partnership with Solar Secure

Parul Verma

Parul VermaSydney, NSW

Amazing product, best price and outstanding after sales.

published

I am extremely happy with SolarSecure. Amazing product, best price and outstanding after sales. The installers installed it on date and time without any hassles. The issues raised were dealt with outmost professionalism.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased CSUN and Growatt
System Size6.6 KW
Purchase Price $2,721.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you Parul for your feed back.
We are glad to hear that you love the product we have installed and you are getting super solar generation.
Kind Regards
Solar Secure


Michael and Jenny

Michael and JennySouth East Queensland, QLD

  • Verified customer

We are very happy with our Solar Secure installation.

published

From start to finish, any phone calls, emails, actual installations and visiting tradespeople were all first class. I would recommend this company to anyone looking to install their solar panels.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Review collected in partnership with Solar Secure


usguys07

usguys07Sydney

  • 2 reviews
  • 1 like
  • Verified customer

Quick and easy.

published

Work was carried out professionally and quickly. To deal with the company was a pleasure, with all questions and concerns dealt with promptly. A pleasure to deal with! Will recommend Solar Secure to anyone thinking of going solar.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you for the time to review our services.
We love to see you and your family save money on energy bills.

Review collected in partnership with Solar Secure


Nik R.

Nik R.

  • 2 reviews

6.6kw system

published

Had a 6.6kw system installed. Install was a breeze. Easy to deal with no strings attached. Would recommend thanks for price matching and answering promptly with emails and messages cheers

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Csun
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thanks Nick for the review.


  • Verified customer

The perfect solar system

published

Excellent job, they have installed the solar system with so much perfection and dedication. Highly recommended !!! Go for it. They have taken care of all the paperwork and kept their promise to install within 4 weeks.

Value for Money
Product Quality
Customer Service
Installation
Panel Purchased CSUN
System Size6.6 KW
Purchase Price $2,921.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Review collected in partnership with Solar Secure

Rish

RishSydney

  • Verified customer

Service

published

The installation was Very quick. Process was explained very well explained. Excellent service by Jay. I highly recommend this company. They helped in meter installation as well. Sent the paperwork to retailer pretty quick

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank You Rish for the review.

Review collected in partnership with Solar Secure

Vimal S.

Vimal S.Sydney, NSW

  • Verified customer

Reliable and clean work

published

Clean work and friendly staff. Right advise and also demonstrate how to use app on mobile to watch solar system generate electricity. Definitely recommend to other friends and family. Warranty and work assured.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased CSUN300-60M
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Review collected in partnership with Solar Secure


Michael Green

Michael Green

  • 2 reviews

Super Service - Fast Install

published

If anyone is interested going solar - Solar Secure is the best company
We have got our installed in just 3 weeks and process was nice and smooth. Sales person helped us throughout the entire process with excellent communication on each checkpoint.

Well done - you have all my business now !

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina solar Panels
System Size6.6 KW
Purchase Price $3,800.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you Michael for Your Review


Jhon

JhonSydney, NSW

Solar Secure the Best !

published

I have been served by this company fro my 6.6 kw solar installation. the entire process is very smooth. I definitely love to recommend them to all of my mates who wants professional install like me.
well done champs

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased LG Mono
System Size6.6 KW
Purchase Price $8,000.00
See all answers

powchy

powchySydney, NSW

  • 5 reviews
  • 4 likes
  • Verified customer

STAY AWAY

published

This company promised me a rebate and they didn’t rebate me. Also took them 6 months to install. Made me upgrade to 3 phase when I could have done it for no cost with my provider

2 comments
Solar Secure
Solar Secure OwnerSolar Secure

Thank you for your time reviewing our company. Could you please share your order number so we could help you with FIT Rebates.

powchy
powchy

The invoice doesn’t even have an order number ...


Mat

Mat

  • 2 reviews
  • 2 likes

No one answers the call

published

Following the positive reviews i had seen online, tried approaching them. Had dropped couple of request note for quote. also tried calling the number mentioned in the website. No one responds to it. Would have expected a better response from them. Seems they are not eager to any new business

1 comment
Solar Secure
Solar Secure OwnerSolar Secure

I am sorry to hear that we are unable to help. if you still interested going solar you could send your details to info@solar-secure.com.au.


Page 1 of 8

Questions & Answers

brent

brentasked

were on russel island which is off the coast of the gold coast do you service my area,... if you dont who would you recommend as im getting dizzy on the stupidity roundabout which a solar research lol cheers brent weatherall

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Brent,

It's Lovely hearing from customer like you from Russel Island.

We do install on Russel Island, however travelling cost to transfer goods to Island applies.

Please contact us on 1300 867 328 for a free Quote.

Regards
Solar Secure


Daxesh D.

Daxesh D.asked

Are you same as TVS???

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Daxesh, thank you for your interest in our company. We are proudly Australian owned company with a small operation providing solar power systems to Australian homes and businesses. Similar operation like TVS but in a small scale.


m.ghama

m.ghamaasked

Do you service in Sydney liverpool area?

1 answer
Solar Secure
Solar Secure O.Solar Secure

Dear Customer , Yes we service NSW . Please email your details at sales@solarsecure.com.au and someone will call you asap .


Get an answer from our members and Solar Secure representatives

Details

CategorySolar Retailers
Contact Number 1300 867 328
Online Live Chat No
After Sales ServiceYes
Services ProvidedSolar Product Retailer
Clean Energy Council Approved RetailerNo
Solar Connection TypeGrid-Connected

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