Great deal and great to deal with
Happy to give a very positive review for our dealings with solar Secure. The deal was great (the best we could find) and the guys who installed the system were terrific.
Solar secure installation
Solar Secure were really involved and kept me up to date and made everything very easy. I even got a free upgrade of my panels. The contractors were tidy and professional.
Good communication and results
It was all handled by Eric and I didn’t have to do anything part from being there when the installation happened. It was a pleasure dealing with him and I’m happy to recommend his service to anyone
Solar Secure saved me so much money.
Leo and John were great, and available to answer any questions I had.
We decided on a 6.6kw system with Trina panels and a Fronius inverter. The install team was very professional and went in so well.
Im really looking forward to the savings. Thanks Solar Secure.
Regards Mark and Kelly.
Solar Secure installation
Eric at Solar Secure was very helpful and knowledgable. He helped me with information from the start of project to the finish. The installer Mr. Zhu was excellent and together with his colleague did a good job in finishing a 6.6kW panel install in one day.
Extremely happy with the friendly professional service provided by Leo and the team of installers . Installation happened earlier than the 3-4 weeks quoted initially so very pleased with that too.
Clean installation and all works as it should
The team efficiently installed the solution for me and cleaned up well afterwards. Be careful with sizing prior to site inspection as it may differ. Internet connectivity options need to be clearly communicated.
Technically the installation works well and we are currently in credit!
Installers did a great job with the panels and Inverter, very neat and tidy. No steel rods poking out or anything. What else can I say but am happy. It started with Leo, he has taken care of the scheduling the installation and also a checkup call after.
Happy customer for 2 houses
happy with job done for both property's thankyou eric . But wrong inverter installed given $100 discount and could only fit 32 pannels not 38 wish thay look at roof layout better given $32 of a pannel not much at all
Fast and friendly
I am very happy with the Solar Secure. It only took 2 weeks from getting the quotation to complete the panel installation. The consultant Eric also very friendly and helpful. It is highly recommended.
Easy and productive service.
Our solar panel was installed with in 10 days of contract signed. ERIC was very helpful through out the process. Very happy and satisfied with product and service. Would recommend to my friends and family for sure.
Do procrastinate just do it!
Ive been thinking about getting solar for a while, in a way I'm happy to have waited because i am now happy to say that i went with solar secure, Leo was professional, with fast service and no fuss installation, job was complete within 4 days of leaving deposit, bring on the sunny days!!!
- Verified customer
Trouble Customer Service, Not Recommended!!!
I'd chosen Solar Secure based on positive reviews and signed a contract. However, I contacted them to cancel my contract 5 days after signing and paying the deposit. The salesman told me it's fine as I had a 10-days cooling-off period, but somebody from Solar Secure called me the next day and told me their manager said I couldn't cancel the contract as they'd already ordered and paid for the inverter!!! and tried to push me to go with them! I told him that I was still on the 10-day cooling-off period and reminded him that they should follow the...T&C of their company as a minimum!!! I'm still waiting to get my refund (from Jan 17th) as they told it would take 8 to 10 working days to pay my deposit back!!! Watch out before paying any money to them!
Top Customer Service - Best
I have ordered my solar from these guys after considering 4 companies. Sales to installation process completed in a matter of 10 days. Installation went very well. Boys did a neat and clean install.
I would definitely go for Solar Secure for my solar needs for second property and a commercial one
Thanks for perfect solar system
Thank you so much solar secure and installation team for doing best ever installation at my properties. I am very happy from your service, i will recommend to my friends as well who need solar system. Once again thanks too solar secure.
Quick, Excellent service. 10 out of 10
Great excellent solar company. One call done all the job. Love their staff and service. Recommended to all. I called them once and they done all quote to installation in super speed.
Quick supply of quote & installation, communication needs improvement
I enquired with Solar Secure on 17th Dec 2019 and received a quote on the same day without an on-site inspection required. We decided to proceed within a few days due to having more positive reviews & less lower rating reviews than the other solar company I was going to proceed with.
We sent off the required signed paperwork along with paying a deposit on the 20th Dec, unfortunately I then had to follow up a few days later to see when the installation can take place due to this busy time of year. Luckily for us the installation was scheduled f...or 31st Dec, really unfortunate for the two men who installed our system that day as the weather reached a total of 44 degrees. It did take them about 10-12 hours due to the extreme heat, they needed their rest also and had a break at the peak of the day, we offered cold bottles of water and also to come inside with the air conditioning but they chose not to, thank you just isn’t enough to show our appreciation to them both. After the installation I again was the one following up to ask what is the next step so we can have our system operating as soon as possible. Once full payment was complete the following day, it was confirmed the required paperwork from them was sent off to our Energy supplier, however this returned to us as we needed to sign off on it also. A few days later (7th Jan) we received an email from our Energy supplier saying the CCEW Certificate of Compliance Electrical Work form was not sent (the main paperwork required), this was a disappointment as I then had to get in contact with Solar Secure once again to ask for this document which instead a photo of it was sent to me and when I requested a scanned copy of the hard copy in PDF format, I was sent the photo enlarged on a A4 page saved as a PDF document. Overall the quoting process was the fastest & second cheapest at the time of enquiry having asked 5 other companies for a quote at the same time. Communication was great prior to the installation and the unexpected quick scheduled installation date as we were originally told mid Jan. After installation & payment I feel there was lack of communication with the disappointment of not having all the required paperwork sent off sooner. Due to this there was a delay in receiving a date for an electrician to come and install the Smart Meter and only today 24th Jan this occurred.
Not recommended!!! Stupid customer service
Broke my outdoor light on installation day, assured reimbursement. So i pay the full amount of money. Gave my invoices for light and electrician cost two month ago. Not a single response, now they are saying why i didn't used their electrician. they will pay me light cost only. They didn't offered me electrician at all. Just said send us the invoices.
Thanks Leo you got everything sorted for a excellent price
Thanks again Leo for getting everything sorted Installers very good ,all went with ease system up and running well will recommend you guys to others friends and family
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Questions & Answers
I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2019.
Solar Secure OwnerSolar Secure
Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.
Solar Secure Online
I have got a quote from one of your representatives. he is asking me to make advance payment for the booking. Is it the normal process you follow?
Solar Secure OwnerSolar Secure
Thank you for the considering Solar Secure as a retailer.
Yes, We do require a commitment (Deposit) to process all the paperwork and get your site ready for Installation. This process is explained in the formal Offer you have received and refundable within cooling off period.
Hope we have answered this to your satisfaction.
Solar Secure Online Support
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