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Solar Secure

Reviews

(158)
(11)
(1)
(0)
(11)
  • Value for Money
    4.7 (48)
  • Product Quality
    4.6 (45)
  • Return Claim MadeYes (5) · No (47)
  • Customer Service
    4.4 (51)
  • Warranty Claim MadeYes (2) · No (50)
  • Purchase Price$4,242.05 (22)
  • Installation
    4.7 (42)


Geoff Blake

Geoff BlakeWide Bay-Burnett, QLD

Great deal and great to deal with

published

Happy to give a very positive review for our dealings with solar Secure. The deal was great (the best we could find) and the guys who installed the system were terrific.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,291.00
See all answers

Tony

TonySouth East Queensland, QLD

Solar secure installation

published

Solar Secure were really involved and kept me up to date and made everything very easy. I even got a free upgrade of my panels. The contractors were tidy and professional.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
Purchase Price$3,100.00
See all answers

Good communication and results

published

It was all handled by Eric and I didn’t have to do anything part from being there when the installation happened. It was a pleasure dealing with him and I’m happy to recommend his service to anyone

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Mark

MarkSouth East Queensland, QLD

New solar

published

Solar Secure saved me so much money.
Leo and John were great, and available to answer any questions I had.
We decided on a 6.6kw system with Trina panels and a Fronius inverter. The install team was very professional and went in so well.
Im really looking forward to the savings. Thanks Solar Secure.
Regards Mark and Kelly.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina Honey B 330 watt split cells
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Solar Secure installation

published

Eric at Solar Secure was very helpful and knowledgable. He helped me with information from the start of project to the finish. The installer Mr. Zhu was excellent and together with his colleague did a good job in finishing a 6.6kW panel install in one day.

Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Excellent service

published

Extremely happy with the friendly professional service provided by Leo and the team of installers . Installation happened earlier than the 3-4 weeks quoted initially so very pleased with that too.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Scott

ScottSydney, NSW

Clean installation and all works as it should

published

The team efficiently installed the solution for me and cleaned up well afterwards. Be careful with sizing prior to site inspection as it may differ. Internet connectivity options need to be clearly communicated.
Technically the installation works well and we are currently in credit!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 330W Seraphim Mono Solar Panels
System Size10.23 KW
Purchase Price$7,991.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Exceeding expectations

published

Installers did a great job with the panels and Inverter, very neat and tidy. No steel rods poking out or anything. What else can I say but am happy. It started with Leo, he has taken care of the scheduling the installation and also a checkup call after.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$2,979.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Happy customer for 2 houses

published

happy with job done for both property's thankyou eric . But wrong inverter installed given $100 discount and could only fit 32 pannels not 38 wish thay look at roof layout better given $32 of a pannel not much at all

Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$4,800.00
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Ken

KenSydney, NSW

  • 2 reviews

Fast and friendly

published

I am very happy with the Solar Secure. It only took 2 weeks from getting the quotation to complete the panel installation. The consultant Eric also very friendly and helpful. It is highly recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$2,991.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Umesh

UmeshSouth East Queensland, QLD

Easy and productive service.

published

Our solar panel was installed with in 10 days of contract signed. ERIC was very helpful through out the process. Very happy and satisfied with product and service. Would recommend to my friends and family for sure.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Do procrastinate just do it!

published

Ive been thinking about getting solar for a while, in a way I'm happy to have waited because i am now happy to say that i went with solar secure, Leo was professional, with fast service and no fuss installation, job was complete within 4 days of leaving deposit, bring on the sunny days!!!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Ali Alavi

Ali AlaviPerth, WA

  • 2 reviews
  • Verified customer

Trouble Customer Service, Not Recommended!!!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Trish

TrishSydney, NSW

Top Customer Service - Best

published

I have ordered my solar from these guys after considering 4 companies. Sales to installation process completed in a matter of 10 days. Installation went very well. Boys did a neat and clean install.

I would definitely go for Solar Secure for my solar needs for second property and a commercial one

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius
System Size7 KW
Purchase Price$6,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Helix P.

Helix P.Metropolitan Adelaide, SA

Thanks for perfect solar system

published

Thank you so much solar secure and installation team for doing best ever installation at my properties. I am very happy from your service, i will recommend to my friends as well who need solar system. Once again thanks too solar secure.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330w
System Size6.6 KW
Purchase Price$3,291.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Pranay P.

Pranay P.Sydney, NSW

Quick, Excellent service. 10 out of 10

published

Great excellent solar company. One call done all the job. Love their staff and service. Recommended to all. I called them once and they done all quote to installation in super speed.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Dina P

Dina PSydney

  • 8 reviews

Quick supply of quote & installation, communication needs improvement

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Solar Panels (Tier 1)
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you For the Review.

We generally send this details directly to retailers, however we are taking your process improvement suggestion and work to improve service level in that area.


Kayley

KayleyQueensland

  • 3 reviews

Terrible service

published

Took a day off work, no show. No email. No call. Booked again, took another day off work. No show. No email. No call. Several emails, no replies. Unanswered calls

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Not recommended!!! Stupid customer service

published

Broke my outdoor light on installation day, assured reimbursement. So i pay the full amount of money. Gave my invoices for light and electrician cost two month ago. Not a single response, now they are saying why i didn't used their electrician. they will pay me light cost only. They didn't offered me electrician at all. Just said send us the invoices.

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
5 comments
Solar Secure
Solar Secure OwnerSolar Secure
Amjad
Amjad

82202, Talk to Leo/Jack

Amjad
Amjad

Thanks Leo you got everything sorted for a excellent price

published

Thanks again Leo for getting everything sorted Installers very good ,all went with ease system up and running well will recommend you guys to others friends and family
Cheers Ian

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Teir 1 mono -blade series half cut
System Size6.6 KW
Purchase Price$2,800.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Page 1 of 10

Questions & Answers

Paul M

Paul Masked

I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2019.

With thanks,
Paul

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Paul,

Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.

Kind Regards
Solar Secure Online


Tejvir S.

Tejvir S.asked

Hi,
I have got a quote from one of your representatives. he is asking me to make advance payment for the booking. Is it the normal process you follow?

Regards,
Tejvir

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Tejvir,

Thank you for the considering Solar Secure as a retailer.

Yes, We do require a commitment (Deposit) to process all the paperwork and get your site ready for Installation. This process is explained in the formal Offer you have received and refundable within cooling off period.

Hope we have answered this to your satisfaction.

Kind Regards
Solar Secure Online Support


Peppy A.

Peppy A.asked

Is solar secure a sister company to sun select?

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Peppy
Thank you for your time and effort asking this question.
Solar Secure is an Independent entity and do not share any interest with any other company.


Get an answer from our members and Solar Secure representatives

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