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Solar Secure

Reviews

4.7

290 reviews
5
(260)
4
(15)
3
(1)
2
(0)
1
(14)
  • Value for Money
    4.8 (144)
  • Product Quality
    4.7 (137)
  • Return Claim MadeYes (7) · No (138)
  • Customer Service
    4.7 (150)
  • Warranty Claim MadeYes (4) · No (138)
  • Purchase PriceA$3,833.71 (58)
  • Installation
    4.7 (130)
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Good customer service from staff (paul) and very efficient install team (Zeneco energy) would recommend!

published

After obtaining a number of quotes found Good customer service from paul, and very efficient install from zeneco energy! Would recommend company solar secure and install company in Newcastle and central coast area.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
P.V S.

P.V S.Sydney, NSW

Everything was on track, john & peter helped a lot. Installation was quick and no head ache. Good job..

published

It was quick & smooth.
No issue's, all was sorted out by john & peter, gave me very good deal.
System was installed on Sunday, which was great. Good job everyone, keep the good work up..

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size13 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Above and beyond

published

Spoke with andy from secure SolarSecure Wednesday the 8th of July agreed on a system and had it installed the 13th 5 days from start to finish can’t get any better than that
I read the reviews from other customers and wasn’t concerned
Because anybody can write a review even the competition
My experience has been fantastic and will recommend secure solar to anyone who listens
Thanks andy

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.61 KW
Purchase PriceA$2,999.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
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DavRo

DavRoMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Excellent

published

Excellent service. Growatt and Seraphim
Eric provided me with excellent advice and was very helpful. Handled paperwork and organised things. Fitting happened very quickly and the team run by Sam were friendly and efficient. Everything explained very well. Great looking system. Looking forward to results.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330w blade
System Size6.6 KW
Purchase PriceA$2,799.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Nabz

NabzSydney, NSW

Great service and on time !!

published

What Leo promised , is what was delivered .
Called to get a quote , he said installation would be within two weeks , and sure enough I received a phone call from Leo advising installation would be a week and half away . Installation took a day , and everything was done professionally .
Great product , great service !

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great product!

published

Peter got the paperwork done efficiently, transport in rural areas can be tricky so needed collaboration between Solar Secure and local knowledge - but it worked, installation was quick and efficient, excellent price!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330W Mono-Blade
Purchase PriceA$4,299.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Dan

DanSouth East Queensland, QLD

Eric was very helpful

published

Installation was very quickly arranged once i paid my deposit. Eric was very helpful with his too many phone calls day and night. WiFi set up was not easy, fortunately I've got Eric to help with his pdf instruction and YouTube video.

Customer Service
Value for Money
Return Claim MadeNo
Panel Purchased Seraphim 330w Mono Blade Series Half Cut SRS-330 BMB 6.6 Kw system with 5kw Gowatt inverter
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Joseff

JoseffSydney, NSW

Excellent Service

published

I approached Solar Secure for a Quote to install Solar Panels.
Brett - Sales Consultant and John the Manager were very helpful. They knew the product and advised accordingly.
They were prompt and supportive in recommending the Solar Panels and Inverter suitable for our needs and within our budget and the time frame to install. We are very pleased and recommend Solar Secure and Brett and John for their competent service.
Great Company! Great Team! Very Reliable!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$2,900.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

The reviewer stated that an incentive was offered for this review

i wish I had installed Solar years ago,

published

The installation flowed quickly and without fuss.
Eric was always willing to answer my email enquiries.
I struggled a little getting the iPhone App working but Eric provided me with a great 'pdf' that described how to connect.

Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
Purchase PriceA$3,349.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
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Ahmed

AhmedSydney, NSW

  • 2 reviews

Excellent Service

published

The experience of dealing with Solar Secure was awesome. The staff there is always keen to listen the requirements and provide the best solution. The technical process of getting the panels on the roof and wiring etc was also taken care of in a very professional manner. No unnecessary delays and great customer centered experience. Big Thanks to Jordan and team in taking care of the whole process!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Chamath

ChamathSouth East Queensland, QLD

Smooth operation from agreements to installations, in one week, well done Victor

published

Solar Secure offered terrific service, were very helpful with all my questions and installers did a great job as well better than expected. I would highly recommend Secure Solar and price was very competitive

Victor from Solar Secure provided great customer service with outstanding communication. professional and very helpful. Overall a great experience.
Thank you so much

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great Customer Service and Quality Products

published

It was a great pleasure dealing with Jordan and John from Solar Secure. They provided good customer service, listened to my requirements, and answered all my questions patiently and appropriately. The solar panels and inverters were reasonably and competitively priced taking into account the quality and warranty of the products. The installation of the solar system was done in a professional and timely manner. Overall, I am happy and impressed with their service.

Customer Service
Value for Money
Product Quality
Installation
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great to deal with, Highly recommended

published

Eric and the team at Secure Solar offered terrific service, were very helpful with all my questions and installers did a great job, better than expected. I would highly recommend Secure Solar and price was very competitive.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330W
System Size10 KW
Purchase PriceA$4,700.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
G V.

G V.Sydney, NSW

Excellent

published

Eric from the team was a great advisor and Great Service! I would recommend using Solar Secure again in the near future. Well done Eric and keep up the good work.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Excellent Solar Company

published

I have no hesitation in recommending Solar Secure for if you are thinking of getting solar heating. The panels and inverter were top quality and competitively priced and Eric was very helpful guiding us through the whole process. He advised us on the placement of the panels on our roof to the best solar advantage and also coordinated the timing of the installation. Any issues were quickly sorted out by a phone call to Eric. It was all so eezy peezy
Lois

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 20 Seraphim 330 W Mono-Blade Series Half Cut panels and 1 Growatt 5 KW Inverterr
System Size6.6 KW
Purchase PriceA$3,891.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
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Editha

EdithaIllawarra, NSW

Great customer service

published

Leo from Solar Secure provided great customer service with outstanding communication. Once the quote was accepted it was a 2 week wait for install and on the day of install the credited installers were prompt, professional and very helpful. 25 years panel performance warranty. 15 years panel replacement warranty. 10 years inverter product replacement warranty.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Blade 330W Mono PERC Half Cell Panels
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Len

LenNew South Wales

Smooth Operation from Original Quote to Installation

published

The process was simple and easy.
Leo was extremely helpful throughout the whole process answering our questions swiftly and delivering on the promised schedule.
Looking forward to our reduced household electricity bills.

1 comment
Solar Secure
Solar Secure OwnerSolar Secure

The reviewer stated that an incentive was offered for this review

Great product and service

published

Paul from the Solar Secure team was a great advisor and made sure we received out product. Great Service! I would recommend using Solar Secure again in the near future.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim with Fronius Inverter
System Size7.92 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
radhakrishnan

radhakrishnanSydney, NSW

Eric from Solar Secure Sales is good at selling and even better when it comes to delivering the promise!

published

Very good experience from the start, considering the aspect of the house, configuring and quoting for the system. The right system was offered. The sales kept in constant touch till the quoting and acceptance.
The installation people were friendly and installed very efficiently.
Overall a great experience.
Will recommend them strongly.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330 Monoblade
System Size6 KW
Purchase PriceA$2,991.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Solar Secure 6.6kw panels with 5kw Growatt inverter.

published

Best deal out of 3 quotes. Quick installation. It is a straight forward deal. Last one i had to wait months to get them installed. Thanks Leo, will recommend to others for sure. 6.6kw panels with 5kw Growatt inverter. System produces 4kw out of 6.6kw on good day.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Page 1 of 15

Questions & Answers

Sujen

Sujenasked

Hi,
I couldn't find your company name from the approved retailer list in https://www.solar.vic.gov.au/find-authorised-retailer. Does that mean that I won't quality for a rebate through your company? I'm in Vic.
Thanks.

Su

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Sujen,
Thank you for considering Solar Secure for your solar needs
We are registered solar partner through solar Victoria portal, however we do not offer residential solar systems in Victoria Due to our high involvement in commercial projects.
Thank you

Ngoc Vinh N

Ngoc Vinh Nasked

Hi Sale team,
I had a 2.0kw solar unit with 8 panels on roof (8x250watts), and 3kw inverter, i want to upgrade to 6.6kw and 5kw inverter, can you quote me how much will it be? thanks.
Regards,
Vinnie

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Vinnie

Thank you for considering Solar Secure for your solar needs.

Upgrades possible with some options. We need some more details about the property where you are looking to install solar as some local restrictions may apply.

Please call us on 1300 867 328 to discuss your project. We will be very happy to serve you.

Kind Regards
Team Solar Secure

Paul M

Paul Masked

I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2019.

With thanks,
Paul

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Paul,

Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.

Kind Regards
Solar Secure Online

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