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Solar Secure
4.8 from 710 reviews · View Statistics
Listing monitored by Solar Secure

Reviews

  • Value for Money
    4.8 (508)
  • Product Quality
    4.7 (471)
  • Return Claim MadeYes (15) · No (471)
  • Customer Service
    4.8 (519)
  • Warranty Claim MadeYes (16) · No (469)
  • Purchase Price$3,796.05
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Good

published

Develop planning and implementation for the better service.customer it helps to get more benefits to customers as well as company. service and nigotiations are very good

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Dimuth, Thank you so much for the feedback !
Regards,
Team Solar Secure

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The reviewer stated that an incentive was offered for this review

drckflee
drckfleeManningham
  • 3 reviews
  • 1 like

Shockingly surprised by service

published
Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi, We're happy you had a fantastic time with us! We count ourselves lucky to have customers like you. Thanks for your trust, we’re here for you anytime.
Regards,
Team Solar Secure

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0.0
(1,234)
Abhishek
AbhishekGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 2 likes
  • Verified

6KW solar installation, Fair Deal with quality and timely delievery.

published
Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure
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Mariola
MariolaNew South Wales

Excellent customer service from Bob with enquaries re:solar panel and inverter.

published

Bob was very helpful and professional,He was always available on the phone to answer any of my questions. I would recommend his service at any time.

Product Quality
Trustworthiness
Solar Secure
Solar Secure OwnerSolar Secure

Hi Mariola, thank you for the 5 star review! We really appreciate you taking the time out to share your experience with us. Thank you again.
Regards,
Team Solar Secure

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The reviewer stated that an incentive was offered for this review

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  • Verified

Good work

published

Work as a team turn up on time and work hard with the car lights on and clean up all the rubbish

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Brian, Thank you so much for the feedback ! The best compliment you can give is to refer us to your friends and family.
Regards,
Team Solar Secure

Andrew T.
Andrew T.
  • 2 reviews

No regrets at all

published

Excellent service from Peter, Leo and the team. Excellent communication and installation went seamlessly. Very happy and would highly recommend.

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Andrew, thank you for the 5 star review! We really appreciate you taking the time out to share your experience with us. Thank you again.
Regards,
Team Solar Secure

Great product

published

Quality products and installation. Tier 1 solar panels and inverter. Installation by qualified CEC accredited team of 2. Install completed in around 6 hours. Vary happy with the service and attention from Ryan.

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Peter, Thank you so much for sharing your 5 star experience with us ! The best compliment you can give is to refer us to your friends and family.
Regards,
Team Solar Secure

Happy customer!

published

Excellent customer service from Leo. He was very good in suggesting the right product with a very competitive product value. Highly recommended for solar advice and installation

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Junaid, thank you for the 5 star review! We really appreciate you taking the time out to share your experience with us. Thank you again.
Regards,
Team Solar Secure

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0.0
(1,234)

Perfect Service

published

Perfect Seamless Solar journey provided by Adam and Mark. Information provided for decision making, transparency on need and not overselling were key highlights. Installation happened on time and with quality.

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Manish, Thank you so much for the kind words and 5 star feedback ! The best compliment you can give is to refer us to your friends and family.
Regards,
Team Solar Secure

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Bala
BalaSydney, NSW
  • 3 reviews

Perfect and quick

published

Leo from solar secure did processing and new installation of Solar very quick. Service is good with prompt answrringbthe calls and hassle free.

Incentivised Review No
Solar Secure
Solar Secure OwnerSolar Secure

Hi Bala, thank you for the 5 star review! We really appreciate you taking the time out to share your experience with us. Thank you again.
Regards,
Team Solar Secure

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  • Verified

Good value, quick install, persistent, some rule-bending to watch out for.

published
Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Bob, Thank you so much for the feedback !
Regards,
Team Solar Secure

Glenn
Glenn
  • 2 reviews

Great service and very responsive

published

Adam and Mark have really taking care the customer really well. Organising the installer and inspection are quick turn around. And what i really love about the service is that they are really responsive answering calls, questions and follow up.
After installation, the inspector can be more organised, quicker turn around and more responsive with client’s call. But other than inspection, everything is top service. Well done Adam and Mark thanks for helping me.

Incentivised Review No
Solar Secure
Solar Secure OwnerSolar Secure

Hi Glenn, Thank you so much for the kind words and 5 star feedback ! Adam and Mark are the best in our team and truly assets for our company! The best compliment you can give is to refer us to your friends and family.
Regards,
Team Solar Secure

Good and fast costumer service, Bob was amazing.

published

I was dealing with Bob from solar secure, Bob was happy and excited to help, was on the phone all along the process. He is friendly and always happy to assist.

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Alex, thank you for the 5 star review! We really appreciate you taking the time out to share your experience with us. Thank you again.
Regards,
Team Solar Secure

Salwa S.
Salwa S.Sydney, NSW
  • 2 reviews

Solar

published

Elina!! Fantastic customer service from start to finish, following up step by step and making sure we are satisfied with overall process! Highly recommend!!!
Thank you Elina you was amazing

Value for Money
Product Quality
Solar Secure
Solar Secure OwnerSolar Secure

Hi Salwa S., Thank you so much for the kind words and 5 star feedback ! The best compliment you can give is to refer us to your friends and family.
Regards,
Team Solar Secure

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0.0
(1,234)

Ryan was great and quick easy installation

published

Ryan was efficient, communicative and executed the entire installation as per plan. The team that installed the panels were friendly and did a good job. The entire process, including activation and meter change, was smooth with regular updates from Ryna.

Incentivised Review No
Solar Secure
Solar Secure OwnerSolar Secure

Hi Arjun, We're happy you had a fantastic time with us! We count ourselves lucky to have customers like you. Thanks for your trust, we’re here for you anytime.
Regards,
Team Solar Secure

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Read more reviews - page 2

Questions & Answers

Oskar N.
Oskar N.asked

how much of roof space required to install solar

2 answers
Oskar N.
Oskar N.

how much roof space is needed to instal solar

Solar Secure
Solar Secure OwnerSolar Secure

Please call on 1300 867 328 and our Solar Expert will guide you.
Regards,
Team Solar Secure

Thomas
Thomasasked

I finally got the chance to get up to the roof top and had a look at the installed panels. I have to admit I am disappointed and now worried about future leakage during heavy rain. I was advised that proper brackets will be used so that the tiles on top of the bracket will be level as adjacent tiles on both sides. This is obviously not the case. They are about a finger's width higher than connecting ones, leaving a noticeable gaps and a good chance of leakage during heavy down pour. Is this acceptable? Can this be fixed to avoid future complication?

Did anyone have any issue of leakage on new Boral Terracotta /Ceramic tiles?

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Thomas,

Thank you for asking this question.

We use special tile brackets for tile roofs and which is used in hundreds of installations every day without any issues. Also the duct tiles & other protection used to ensure no leakage during heavy rain.

There is likely that we end up a little space (gap) between tiles as there is a limitation to grind the tile edges as we don't want a broken tile on the roof as they may end up in a bigger leak.

Rest assured that you have full 5 year warranty and our workmanship to protect you against any leaks.

LVT
LVTasked

Has anyone had issues with getting a Compliance Certificate from Solar Secure?
I've been trying to chase them for a week now.

2 answers
Solar Secure
Solar Secure OwnerSolar Secure

Hi LVT,
Compliance Certificate is mandatory to provide. Give us a call on 1300 867 328 and ask fro our compliance team to help you on this.

Hope this will help.

Regards
Solar Secure Online Team

LVT
LVT

Thank you ! We received the Compliance Certificate.
Much appreciated.
All the best!!

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Details

CategorySolar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected
Services ProvidedSolar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
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