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Solar Secure

Reviews

(196)
(11)
(1)
(0)
(12)
  • Value for Money
    4.7 (83)
  • Product Quality
    4.6 (78)
  • Return Claim MadeYes (6) · No (81)
  • Customer Service
    4.6 (88)
  • Warranty Claim MadeYes (3) · No (83)
  • Purchase Price$3,972.77 (31)
  • Installation
    4.7 (74)

New Solar system install

published

My consultant was Leo. a patient person who assisted me with 2 quotes. I chose a system which would produce a higher output....max number of panels and inverter were installed today 08/04/20 quick and easy process now just waiting for energy supplier to connect so i can monitor my savings .Leo answered my queries and was a pleasure to deal with under these covid 19 conditions.The installers were punctual and worked very efficiently and cleaned up before they left .

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
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xyz

xyzSydney, NSW

Very good

published

It was quick and easy. The customer service was very good. Eric explain me all in details and offer me suitable solar plan which was in my budget. Overall All good.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
eddie

eddieSydney, NSW

Solar System installed

published

I was very happy with everything right from the beginning as this company was very easy to deal with,right through the installation good job by Eric and his team i

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased serafin 330 bmb
System Size6.6 KW
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Selva

SelvaSydney, NSW

Great job Solar-Secure

published

I was contacted by Leo within minutes of being referred. Leo promptly provided a competitive quote, usage savings modeling information based on my previous bills and comprehensive panel and inverter product information. Installation was completed today (6/4/2020), exactly two weeks after contract (even under current difficult, pandemic conditions). Installers did their job efficiently and cleanly in six hours. Well done Leo and Solar-Secure. I will recommend them anytime.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330W Mono - Blade Series Half Cut (Tier 1) - Premium Solar Panels and Solis 10KW Inverter
System Size10.2 KW
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Tejvir S.

Tejvir S.Sydney, NSW

  • Verified customer

Great service experience

published

This 5 start rating is for the great service experince i had with Eric. Very good followup on the issues and helped me clarifying my concers.
I got 6.6KV panels and 5KV invertor, installed on 29th Jan after two cancelations due to weather.
On a good day it produced upto 35 KV but average is around 23kv in a month and i guess will be bit lower in winters.
Experience with the installer was not very great but finally all issues were resolved by Eric.
Good work

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,549.00
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Kevin

KevinSouth Australia

Can’t wait to test the solar

published

Was very happy with the process of gaining a solar system for the Church. Mark was very friendly and explained everything. Kept us well informed with phone calls. Excellent service.

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330W mono - blade series
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Neha

NehaSydney, NSW

Great value for money.

published

We had some initial trouble trying to get the solar pabels put on due to the contractor who was suppose to come & install backing out & didnt turn up with no advance notice. Eric went out of his way to sort that out and followed on multiple occasions the 2nd time we booked the installation.
Eric and his team members were always available to listen and help the best they could.
Eric also made sure everything was completed successfully and that we were happy in the end.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.6 KW
Purchase Price$3,700.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great customer service

published

Eric from Solar Secure has been amazing. I had very little to no knowledge about solar panels, Eric went through and explained everything in detail and answered all my questions. The installation went smoothly. So far my experience has been great, hopefully their aftercare services will be just as good.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Ros

Ros

  • 3 reviews

This system is great

published

The installation went smoothly, team was helpful, professional and friendly. They were a local team, which we appreciated. They telephoned the evening before to confirm, arrived promptly, the install was completed on the day, and the team were very tidy, cleaning up the site before leaving.
No issues with Solar Secure at all. We were kept informed of the process every step of the way, and our consultant was very helpful. He contacted us on a regular basis to make sure we were happy with the progress.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solar secure
System Size6.6 KW
Purchase Price$3,400.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
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A.N.L

A.N.LIllawarra, NSW

A Good Experience and a Very Professional Installation

published

The whole process of dealing with Boni at the Sydney Office, was very professional right from the first contact. There were delays in my response due to family problems as well as time spent waiting for other quotations to come in. I was unable to answer many of the calls from him at times but he always followed the matter up with either later calls or by email.
All of my questions were answered promptly and always gave the answers which solved my uncertainty. The installation was very professional in the way it was carried out right down to the clean up and the replacement of damaged roof tiles.
I would have no hesitation in recommending Boni and Solar Secure to any prospective customers.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330W Mono-Blade Series Half Cut
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Aldo

AldoSydney, NSW

Installation Of Solar

published

Solar Secure,

I would like to express my gratitude and thankfulness to Victor at Solar Secure (Sydney Office).

Victor has done an extremely great job in not only getting me a great deal but the follow-up calls. An example of this was today. Installation occurred today and Victor rang me to see if the installers were there at my property. Victor then rang me 4 times during the day to see how things were going. Victor has been excellent during this whole process.

I would recommend to anyone and I will be recommending that they go through Solar Secure and speak to Victor alone.

Could someone at a managerial level please pass on a Great thank you, a very big thank you to Victor for an amazing job.

Warmest Regards

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Solar Secure
Solar Secure OwnerSolar Secure
Aldo
Aldo

Thank you..Yes, I will be referring and have been referring to my family and friends about Solar Secure (Victor).

THANK YOU once again, Victor!

Very accommodating no fuss installation

published

Leo has gone above and beyond to accommodate us thankyou for the 5 star service. The no fuss installation was very professional hassle free and friendly quite impressed with the whole ordeal.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
ianmc

ianmcSouth East Queensland, QLD

  • 3 reviews

Price Professionalism Promises kept

published

I was a skeptic, but am very pleasantly surprised at the hassle free installation. Excellent advice on panel location. Knowledgeable staff. Site swept and all rubbish removed. Would recommend.
Ian McNally

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330w
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

A great and smooth solar system set up

published

Leo from Solar Secure has followed up our order to installation meticulously. From order to installation is very smooth and efficient. The solar installation team is great team and professional people. Very happy about my decision to set up solar with Solar Secure

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased seraphim
Purchase Price$3,500.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great support and service

published

Great support provided by John during the whole process. Price and service both were good and flexible to my requirements. Recently got my meter installed. I recommend John and solar secure

1 comment
Solar Secure
Solar Secure OwnerSolar Secure
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Bryce

BryceSydney, NSW

Great Customer Service.

published

Great customer service by both Charles and Ruby. Answered all questions and coordiated the smooth installation. Installers were helpful and professional. Just waiting on meter change from my electricty retailer. Would recommend the efficient team at Solar Secure who was very professional in all their dealings.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Great solar system, exceeded my expectations, very efficient all round

published

Contacted Leo at Solar Secure, received a good price and service. The installers were great guys, very approachable and informative. We’re very happy with the 6.6 KW system, working well.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Excellent service

published

Good and very prompt service by Charles and his team. They finished the panel installation and the inverter installation within 6 hours as they promised. We are happy with the service of this company.

Customer Service
Value for Money
Product Quality
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
VJSydney

VJSydneySydney, NSW

Best investment ... Excellent Product & Customer Service

published

Very happy from the first call to request a quote. John and his team have extended exceptional, professional and respectful service. Informed us about the product, the logistics, the value for us and the environment. We are happy with the quality of the panels, the pricing and the timely installation. All our concerns were addressed immediately. I highly recommend John and his team.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

amazing job with great customer service

published

from purchase to install. Leo kept me up to date with everything that was happening. install was a breeze and it looks amazing and neat and tidy. couldn't recommend more highly!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Page 1 of 11

Questions & Answers

Sujen

Sujenasked

Hi,
I couldn't find your company name from the approved retailer list in https://www.solar.vic.gov.au/find-authorised-retailer. Does that mean that I won't quality for a rebate through your company? I'm in Vic.
Thanks.

Su

No answers
Ngoc Vinh N

Ngoc Vinh Nasked

Hi Sale team,
I had a 2.0kw solar unit with 8 panels on roof (8x250watts), and 3kw inverter, i want to upgrade to 6.6kw and 5kw inverter, can you quote me how much will it be? thanks.
Regards,
Vinnie

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Vinnie

Thank you for considering Solar Secure for your solar needs.

Upgrades possible with some options. We need some more details about the property where you are looking to install solar as some local restrictions may apply.

Please call us on 1300 867 328 to discuss your project. We will be very happy to serve you.

Kind Regards
Team Solar Secure

Paul M

Paul Masked

I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2019.

With thanks,
Paul

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Paul,

Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.

Kind Regards
Solar Secure Online

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