2,361 reviews
Please note that Solar Secure is operating under a new ABN as of April 2019.
AI reviews summary
Solar Secure generally receives positive feedback for its sales process and competitive pricing, though a significant subset of reviews highlights severe failures in post-installation support and technical accountability. While many customers report seamless installations, recurring issues regarding property damage and unresponsive service indicate a lack of consistency in operational quality.
Pros
- Exceptional Pre-Sales Support: Sales consultants (frequently naming Mike, Steve, Adam, and George) are highly praised for being knowledgeable, patient, and providing clear, no-pressure guidance on system configurations.
- Competitive Pricing and Value: Multiple reviewers noted that the company offers some of the most competitive rates in the market, particularly for high-capacity battery systems (e.g., FoxESS and Neovolt).
- Professional Installation Teams: Many users reported that the installers were punctual, efficient, and maintained high standards of workmanship, often completing complex setups in a few hours.
- Streamlined Process: For the majority of satisfied customers, the journey from initial quotation to final installation was described as fast, well-organised, and stress-free.
Cons
- Poor Post-Sales Support: A major recurring complaint is the "ghosting" of customers once payment is finalised; users report unreturned calls and emails when attempting to resolve technical faults or monitoring issues.
- Installation and Property Damage: Several reports detail significant property damage, including broken roof tiles leading to internal water leaks, and debris (old panels, screws, and cable sheaths) being left on-site.
- Technical and Design Oversights: Some users experienced significant system underperformance or failure because the company did not conduct proper on-site electrical assessments, leading to incorrectly configured switchboards or non-compliant panel tilts.
- Pricing and Contract Disputes: Multiple reviews flag "hidden" or additional fees requested after contracts were signed, as well as delays of several months that contradicted initial sales promises.
Verdict
Solar Secure is a viable option for consumers prioritising low upfront costs and a smooth sales experience, provided the installation is straightforward. However, the recurring reports of neglected warranty claims and property damage suggest that customers may face significant difficulty if technical issues arise after payment.
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Had a sigen 48kw, 20kw inverter and gateway installed last November 2025. Working well so far. Justin was helpful in answering my questions. If he didn’t know the answer, he would find out.
I thought Kevin who helped us at Solar-Secure provided excellent expertise in determining the correct battery configuration for our needs. The installation was in January and since then (six months) the battery has been faultless. Thank you Kevin. Show details · 1
This company can be trusted. No cowboy style, no time wasting like the many FB ads....Solar Secure has a proper workflow from start to finish. Andy is really on the ball in follow up with issues and updates. Will recommend them to my friends as well Show details
Reviews with attachments
Fully satisfied…. Thanks Solar Secure especially to Jovial whose very helpful along the way Show details · 1
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Bob is one of the most professional sales representatives I’ve worked with. He is calm, cooperative, and highly knowledgeable in this field. Throughout all my conversations with him, he remained very patient and helpful. I would definitely recommend Solar Secure and Bob’s service to anyone. Show details · 1
Really happy with my experience with Solar Secure so far. Adam has been excellent to deal with. My 27 kWh system is already proving very helpful to manage our energy costs. Show details · 1
Solar Secure gave me a good home battery solution for a good price. Communication was clear, installer was on time, polite and tidy. Thanks Adam for sorting us out Show details · 1
Adam and Logan did a fantastic job installing the solar system and battery at my home. They were professional, efficient, and great to deal with throughout the process. I would highly recommend them to anyone looking to install a solar system. Show reply
A huge thank you to George for making our entire solar battery journey such a wonderful experience! From the very first consultation all the way through to the final installation, everything went incredibly smooth. George was professional, knowledgeable, and always available to answer our questions. He guided us through every step of the process… Read more · 1
with ease and made what could have been a stressful investment feel completely effortless. If you're looking for someone you can truly trust with your solar battery installation.
Fox Ess 42KW batteries referred by my neighbour and quoted on Monday from Steve. The batteries installed on the same week Thursday. Price a little bit up from my neighbour’s 25 Dec deal. But since the battery already start covering my bill, no complaints. Show details · 1
I in Queensland and in touch with Jovial. Just got 42k battery + 9.9k inverter installed. Signed the contract and only wait for 2 weeks' queue to get system installed. Installer done the installation professional and got system up and running in 2 days. Very happy. Thanks , Jovial and Chris for installation. Show details · 1
We installed 42kw fox ess battery system recently, We are really impressed with the quality of work done by solar secure team. John at solar secure was really helpful in answering all our questions and organise the installation pretty quickly. We are happy to recommend John if you are looking for solar or battery systems. Show details · 1
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I recently had my solar battery installed by Solar Secure, and I couldn’t be happier with the entire experience! From the first consultation to the final installation, the process was seamless and professional. Shaun managed everything perfectly, he communicated clearly, kept me updated every step of the way, and made sure the job was done to the… Read more · 1
highest standard. The team was punctual, efficient, and left everything neat and tidy. I highly recommend Solar Secure and Shaun to anyone considering a solar or battery upgrade, they truly deliver top‑quality service from start to finish!
Happy with my battery purchase experience with Solar Secure (Adam managed my install). Very quick turn around from website enquiry to install (only a few days, I think I got lucky!) Very neat install, and app is working as it should. Thanks again. Show details · 1
good service company, Bob who officer very good service, recommended Show details · 1
Great service with right advice and product selection and guidance Show details · 1
Matt was good to deal with. The sub contractor that did the install was amazing! Went above and beyond to install battery as requested. Show reply
The team delivered a highly rated product and completed the battery installation with partial blackout protection system seamlessly and without hassle. Communication with ADAM was effortless—he was transparent on pricing, met expectations, and provided valuable guidance on the optimal installation location, including footing requirements,… Read more · 1
clearances, and firewall considerations.
On installation day, FARAI handled the work professionally. As a fully licensed electrician, he clearly explained every aspect of the installation, how the partial blackout protection operates, assisted with setting up the mobile app, and ensured all compliance documentation was in order. The cabling was neat, the site was left clean, and the workmanship was excellent.
A week on, we’re still extremely satisfied with the results. The Secure Solar team delivered a smooth, high-quality experience from start to finish. Highly recommended.
Latest follow-ups
Solar Secure – Solar Secure is a very professional Solar Panels and Battery Installer. Thr customer service is second to none. I had a small issue with UPS, which was fixed very quickly. Thank you to Eric. Eric is very helpful and knowledgable. I would suggest Solar Secure to everyone without hesitation. Show details · 2
Follow-up · No issues with my ess 20kw batteries and 33 solar panels. Very efficient system. Thank you Solar Secure located in Sydney.
Diane Qld. Paid deposit October advised installation of battery would be December. I contacted to confirm installation for December said "no" they would get back to me. Eventually contacted and advised 12th January 7-9am As per contract paid… Read more
remaining money on the 12th of January installation day. No show by 0930 contacted several times and left messages finally heard back that held up at first job but would be here today. I called again later after 1pm and told installer had not gotten back to office for update. I called again at 4pm advised they were still waiting for installer to contact office. When I called and complained about timelines I was told they did not say installation would be December firstly (I have the txt messages) The I was told sorry I had to go home OS that was the reason things were taking longer(he was not the installer) finally I asked do you only have one installer (the answer was yes).I then told them I was cancelling order and required a refund. Many txt messages asking for another chance etc. Finally told they had processed the refund their end. Then nearly a week later I was contacted by the office to ask if I really wanted to cancel my order, I advised them I was told the previous Wednesday that the refund was processed their end to which she said "oh I don't know But give me your A/c details and I will ensure its process" Communication awful get it all in txt and save so you have a time line. Would not recommend at all. Maybe its only the Qld branch that has problems.
Follow-up · Several phone calls over the course of two weeks, received full refund.
Positive reviews
Patrick was very helpful in the sales process and during install. Install team was very professional and communicated required information. Happy to answer any questions we had. Very happy all round Show details · 1
Find out how Solar Secure compares to other Solar Panel Installers
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Matt is one of the most professional sales representatives I’ve had the opportunity to work with. He is personable, cooperative, and highly knowledgeable in his field. Throughout our interactions, he was consistently patient, responsive, and eager to assist. His professionalism and dedication made the entire experience smooth and enjoyable. I… Read more · 1
would highly recommend Solar Secure and Matt’s services to anyone looking for reliable guidance and outstanding customer support.
Can't speak highly enough of Solar Secure and especially Kevin. Throughout the process Kevin keept me informed and advised. Very happy with the installation and the service. My battery is performing flawlessly. Show reply
Negative reviews
This is an evil company. They promise you but fails to commit. Would you entrust the safety of your home energy storage system to a company like this for the next decade?
Dear Evgency N, Thank you for getting back to us… Read more
I would give minus stars if I could. Stay away from these guys. We had a system installed in August 2025 which has never worked due to a faulty inverter which has still not been replaced. More than 7 months of constant phone calls and we are still waiting for an installer to install the new inverter. All good when things go well but have been hopeless in finishing a job that went wrong. Still waiting for a callback. Show details
Dear Annette A, Thank you for getting back to us… Read more (+1 reply)
Worst company. I signed the contract last November for a December installation. Since then, they kept asking for additional fees, pushed the date back to January or February, and then hiked the price again in March. After breaking our agreement three times and raising the price, they finally told me they can’t even install the solar panels—only the battery. Show details
Dear Yonhee, Thank you for getting back to us with… Read more
Recent reviews
Happy Customer ! Great step by step guide & engagement ! Fast services ! Quick responses & quesry resolutions ! Quality and advance tech product offer ! Engagment of skilled installer ! Everthing at best price ! Thanks to Steve & Solar Secure Team ! More than happy to recommend them to my network ! Show reply
Excellent service and quality work from Steve! The whole process was smooth and stress-free. The installer was friendly, honest, and very professional. They answered all our questions and made sure we understood how the battery system works. Very happy with the final result and would definitely recommend them to family and friends. Show details · 1
Solar secure have done a great job at understanding my requirements, proposing an appropriate system and ending that with a great actual install. I have been in contact with Victor and he has been nothing but cooperative abd professional in answering all my questions and helping where I need support. Show details · 1
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Hi Diane, Thank you for taking the time to share… Read more (+1 reply)