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Solar Secure

Reviews

Review distribution

5 star
140
4 star
8
3 star
0
2 star
1
1 star
7

Rich

RichGreater Melbourne (Inner), VIC

Can not connect inverter to phone app.

published

Unable to connect phone app to lnverter. Person who put inverter in. Did not know how to connect it up to my phone. It looks like once installed and paid for that is it. Rich.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $750.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Dilip

DilipSydney, NSW

Excellent Services & Highly Recommend them

published

Excellent Services and great back-office support too. Provide good full information & very smooth installation process. They provided latest technology modern solar panels & very competitive pricing too. Highly Recommend their services.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Jiddah

JiddahSydney, NSW

  • 2 reviews

Easy and fast solar service

published

We have 1.5 kw from years and wanted to upgrade but no other company seems to be interested. Noel from solar secure helped us not only understanding the requirement but also execution of the system in the most easiest way. Our journey upgrading this system was Hassel free and would love to recommend them to everyone.

Cheers

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina
System Size10 KW
Purchase Price $8,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Perfect service

published

Awesome service..very easy installation process...Very good customer...customer centric..From day 1, they made the entire process so smooth...Always happy to help and answer my queries.Best in market...Thanks Guys for your ongoing service

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Excellent product and service

published

Best value for money among all other solar services and have on time installation and quality of product is excellent. Also they have Morden solar panel selections which I was looking for.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

The reviewer stated that an incentive was offered for this review


A happy customer

A happy customerGreater Melbourne (Metropolitan), VIC

Good services , Absolutely satisfied services

published

The team was well qualified and i m satisfied with the quality of products.

The panel installation process was quite thorough & didnt require much of hardwork from us , as the team was good

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Perfect from start to finish

published

Nice sales process. Good products and top installation done by mark and team. Worth going solar with solar secure. We have been dealing with them for our fourth system in family and everyone happy with solar.
Thanks

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim and Fronius
System Size6.6 KW
Purchase Price $4,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Tam

Tam

  • 2 reviews
  • 2 likes
  • Verified customer

Great service!

published

Great experience from day 1 with Leo on the quotation until installation day with Ryan (the electrician). Very happy with the price, quality of products and on time installation. Thanks guys!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 21 X 315 Watt Seraphim 315W Mono - Blade Series Half Cut (Tier 1) Panels and a 5kW Growatt inverter
Purchase Price $2,850.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Superior service with prompt installation

published

Appreciate all the help from Leo in setting me up for my solar journey (albeit hand holding and spoon feeding at times). Always wiling to help out and answer all my queries. Dont miss out on securing your solar installation with Solar Secure!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.615 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
ruelcortez78

ruelcortez78Metropolitan Adelaide, SA

  • 8 reviews
  • 2 likes

Great Value and Excellent Service

published

I have been shopping in the market for great solar package and found Solar Secure the best value for money not sacrificing quality and performance of the system. They have the latest Solar Panels selection that I was looking for. I had great and polite experience with Charles from Customer Service too, he really extend his service to please customers. Technician was planning to delay installation schedule, I called Charles and he resolved this issue and my schedule still proceed. At the end, my Solar PV system has been installed and running.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Serapahim
System Size6.6 KW
Purchase Price $2,700.00
See all answers

Soham P.

Soham P.Metropolitan Adelaide, SA

Good customer service, all the time response any questions .

published

Good customer service, all the time response any questions specially from "Jay" recommend to everyone to choose" Solar secure " given good solutions on my old solar panel and top up 6.6 with old one.Even insoller was professional came on time and done in one day. I refer my friends how seeking somewhere else...

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

The reviewer stated that an incentive was offered for this review


BRIAN

BRIANSouthern and Hills, SA

Making life easier, lets get away from paying energy retailers

published

Selection of the end supplier was a matter of contacts, and solar secure were indeed the one which gave us confidence in our decision process that in solar secure we were dealing with a very well set up professional organisation at all stages, initial enquiry,quote ,delivery, and installation. Contractors on site were 1st class

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers

M Lazic

M LazicSydney, NSW

Better than I have expected

published

I have purchased 6.6 kw system and everything was installed in 28 days after purchase. Panels were installed in 5 hours time without any incidents ,injuries or damage to the property. My solar system of 6.6kw panels and 5kw inverter generates between 28kw and36kw on full sunny day. It was for me great pleasure to deal with this company

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Monocristaline
System Size6.6 KW
Purchase Price $3,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you for the review.


9.6kw system , great results!

published

Quote was fair with no hidden or extra costs.

Installation completed in one day, no issues with hardware or software and working efficiently!

Charles and his team did a fantastic job and facilitated my specific requirements.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size9.6 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Greg

GregSouth East Queensland, QLD

Terrible service from sales

published

Rude and pushy sales people. Interrupting me mid sentence, not listening, not good. I gave up on the first call after they followed up on their quote. Demanding a personal phone number.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Jack11

Jack11Sydney, NSW

  • 3 reviews
  • 1 like

Superb Service - clean 5 Star

published

Job was done professionally and we ware communicated throughout my conversation. Much batter experience then our previously installed solar company.

Well done team solar Secure. Go to them for 5 Star service

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Jinko
System Size6.6 KW
Purchase Price $7,000.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Hari P.

Hari P.Sydney Surrounds, NSW

  • Verified customer

Cheers to Harry !

published

The Entire process was a breeze, Harry explained everything really simply.
The price was great also they took care of all the paperwork.
They solved all the problems regarding my installation with ease and answered all my objections to satisfaction.
Special Shoutout to harry S for being a wonderful person to deal with.
10/10 would recommend.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.6 KW
Purchase Price $3,999.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thanks Hari for the Review . I am glad to hear that you like the services & communication you have received from our fantastic team member HARRY.

Kind Regards
Solar Secure.


Pravin

PravinMelbourne

  • 2 reviews
  • 2 likes

Worst customer service

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Solar Secure
Solar Secure OwnerSolar Secure
Pravin
Pravin

It is not about deposit. The review is for your service and arrogancy rude behaviour. I never mentioned anything about deposit.


Tony M

Tony MMetropolitan Adelaide, SA

  • Verified customer

Secure solar exceptional service

published

Secure solar installation we recently used secure solar for our new solar system.Cannot recommend secure solar enough ! From the first initial quotation until the final installation and all the process inbetween we have been extremely happy with the service provided . Jay our consultant was amazing with his service and his promptness. From the initial emails with his reply his constant checking on us to see how the process was going was exceptional. The installers were amazing , Always courteous, arrived on time and cleaned up . Thanks secure solar for a great job !!! We highly recommend.

1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you tony for your time to review our service!!

Review collected in partnership with Solar Secure


Parul Verma

Parul VermaSydney, NSW

Amazing product, best price and outstanding after sales.

published

I am extremely happy with SolarSecure. Amazing product, best price and outstanding after sales. The installers installed it on date and time without any hassles. The issues raised were dealt with outmost professionalism.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased CSUN and Growatt
System Size6.6 KW
Purchase Price $2,721.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you Parul for your feed back.
We are glad to hear that you love the product we have installed and you are getting super solar generation.
Kind Regards
Solar Secure


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Questions & Answers

Peppy A.

Peppy A.asked

Is solar secure a sister company to sun select?

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Peppy
Thank you for your time and effort asking this question.
Solar Secure is an Independent entity and do not share any interest with any other company.


Peppy A.

Peppy A.asked

Is solar secure a mother company? A mother company to which solar company?

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Peppy
Thank you for your time and effort asking questions.
Solar Secure is an Independent entity and do not share any interest with any other company.


brent

brentasked

were on russel island which is off the coast of the gold coast do you service my area,... if you dont who would you recommend as im getting dizzy on the stupidity roundabout which a solar research lol cheers brent weatherall

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Brent,

It's Lovely hearing from customer like you from Russel Island.

We do install on Russel Island, however travelling cost to transfer goods to Island applies.

Please contact us on 1300 867 328 for a free Quote.

Regards
Solar Secure


Get an answer from our members and Solar Secure representatives

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