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Solar Secure
4.8 from 1,165 reviews · View Statistics
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Listing monitored by Solar Secure

Pros

Helpful, informative customer service
Quick installation time
Reduces electricty bills

Reviews

  • Value for Money
    4.8 (834)
  • Product Quality
    4.8 (775)
  • Return Claim MadeYes (20) · No (685)
  • Customer Service
    4.8 (866)
  • Warranty Claim MadeYes (24) · No (691)
  • Purchase Price$4,482.61
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Great service so far

published

The team at Solar Secure were great at putting together a solar system that will work best for our needs. They have kept us up to date throughout the process and we look forward to the completion.

  • Customer Service
  • Incentivised Review No
  • See all answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Mark! We truly appreciate you took the time out to share your experience with us ! Your review reaffirms our commitment to providing the best possible service. Thank you so much.
Regards,
Team Solar Secure

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The service was great from Brett he helped us get the right solar and was easy to communicate with

published

The service was great from Brett he helped us get the right solar and was easy to communicate with

  • Value for Money
  • Product Quality
  • See all answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Theo ! Thank you so much for the great feedback ! We are very happy to hear we lived up to your expectations. Thank you so much again for your kind words of appreciation.
Regards,
Team Solar Secure

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Robert
RobertGreater Melbourne (Outer), VIC

10 out of 10

published

It was a pleasure to deal with Bob, nothing to complain about !!
Excellent communication right from sales to final inspection and after sales.
Thorough professionals doing the install and they were happy to answer all my questions including connecting the inverter to my wired network.
Really happy with whole process.

  • Value for Money
  • Product Quality
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Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Robert ! It sounds like you had a great time with us. Thank you for taking the time to share your feedback with us. It means a lot when our best customers share their experience. Thank you again.
Regards,
Team Solar Secure

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Good people to deal with & clear communication!

published

Great quality , excellent customer service and fair pricing. The installation was spot on and the guys took just over half a day to complete the task. Cleaned up good after themselves and very good manner. Highly recommend Leo from Solar Secure for servicing us from start to finish.

  • Value for Money
  • Product Quality
  • See all answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Jason! We are incredibly grateful that you took the time to leave us a review. Thank you for trusting us to be your Solar Energy System provider.
Regards,
Team Solar Secure

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Excellent Product and Service!

published

I am really happy with installation and service. They were really quick. Highly Recommended. Good work Leo.

  • Value for Money
  • Product Quality
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Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Aymen ! We truly appreciate you took the time out to share your experience with us ! Your review reaffirms our commitment to providing the best possible service. Thank you so much.
Regards,
Team Solar Secure

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Great System and Good Prices

published

The installation was flawless the team that installed the system were very professional and obviously knew what they were doing. It was a nice neat and professional job. So far happy with the product.
- Excellent Customer Service
Will recommend Bob to all family and friends.

  • Value for Money
  • Product Quality
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Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Huu Loi ! Thank you so much for the great feedback ! We are very happy to hear we lived up to your expectations. Thank you so much again for your kind words of appreciation.
Regards,
Team Solar Secure

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BEWARE! you can tell by the bad english and names of those submitting reviews that they are fake to give a higher rating

published
  • Incentivised Review No
Solar Secure
Solar Secure OwnerSolar SecureSend a private message
Ryan
Ryan

A copy and paste reply, how predictable...

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Related Articles

Previous
Solar panel maintenance: why it's important and what you need to do

Properly maintaining your solar panel system will help ensure it works correctly, safely, and efficiently. We go through what needs to be done so that your system can lower your power bill and let you pocket more savings.

Clara V.
Clara V.
solar-panel-maintenance-why-its-important-and-what-you-need-to-do
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Tony
TonySydney, NSW
  • 2 reviews

Solar Secure 6.0 kW system.

published

Our system was installed almost 2 years ago and is still working well. Thanks to Kate at Solar Secure, Purchase and installation was an easy process.

  • Value for Money
  • Product Quality
  • See all answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Tony! It sounds like you had a great time with us. Thank you for taking the time to share your feedback with us. It means a lot when our best customers share their experience. Thank you again.
Regards,
Team Solar Secure

Similar opinion? Write a review on ProductReview.com.au!

Great service! SC111055

published

Team at Solar Secure was very professional throughout the process. Exceptional communication from Bob and all the questions answered. No issues whatsoever!
I would highly recommended them if you are looking to get solar installed!

  • Value for Money
  • Product Quality
  • See all answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Arshad! We are incredibly grateful that you took the time to leave us a review. Thank you for trusting us to be your Solar Energy System provider.
Regards,
Team Solar Secure

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Solis Wifi monitoring setup

published

Jason was super helpful to enable wifi monitoring on my phone. 10/10 for customer service.

  • Value for Money
  • Product Quality
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Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Hardika ! We truly appreciate you took the time out to share your experience with us ! Your review reaffirms our commitment to providing the best possible service. Thank you so much.
Regards,
Team Solar Secure

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Nattakit
NattakitSydney Surrounds, NSW

Solar installation from Brett

published

I contact to solar secure Brett been helping me a lot to explain about how to install and system with positive feature and always try to follow up.

  • Value for Money
  • Product Quality
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Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Nattakit! Thank you so much for the great feedback ! We are very happy to hear we lived up to your expectations. Thank you so much again for your kind words of appreciation.
Regards,
Team Solar Secure

Similar opinion? Write a review on ProductReview.com.au!

Solar. System. Installation

published

Brett has been. Very helpful in explaining positive features of solar. System and how It will be. Benefitable in Long. Run

  • Incentivised Review No
  • Return Claim MadeNo
  • Warranty Claim MadeNo
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Divyani! It sounds like you had a great time with us. Thank you for taking the time to share your feedback with us. It means a lot when our best customers share their experience. Thank you again.
Regards,
Team Solar Secure

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Trudy A.
Trudy A.Sydney, NSW
  • 2 reviews

Solar system from Brett

published

We contacted Brett and he provided good knowledge and benefit of installing solar panels. He worked efficiently and dealt very professionally with all our enquiries. We are very pleased with his handling of this task.

  • Incentivised Review No
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Trudy ! We are incredibly grateful that you took the time to leave us a review. Thank you for trusting us to be your Solar Energy System provider.
Regards,
Team Solar Secure

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This solar system. Was Benifical advised by Breetthid

published

This solar. System sold by Bret was value for money

  • Product Quality
  • Trustworthiness
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Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Richard ! We truly appreciate you took the time out to share your experience with us ! Your review reaffirms our commitment to providing the best possible service. Thank you so much.
Regards,
Team Solar Secure

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This is perfect

published

Excellent service, she choose ideal battery for me and the best price as well.

  • Value for Money
  • Product Quality
  • See all answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Hi Phone Aung! Thank you so much for the great feedback ! We are very happy to hear we lived up to your expectations. Thank you so much again for your kind words of appreciation.
Regards,
Team Solar Secure

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Questions & Answers

Robert K.
Robert K.asked

How long dose it take to get a battery system put in been waiting since December
Can someone give me a good answer please

3 answers
Solar Secure
Solar Secure OwnerSolar SecureSend a private message
Robert K.
Robert K.

Sc104875 ordered on 5/10/21 Deposit $200 was same date

Robert K.
Robert K.
Oskar N.
Oskar N.asked

how much of roof space required to install solar

2 answers
Oskar N.
Oskar N.

how much roof space is needed to instal solar

Solar Secure
Solar Secure OwnerSolar SecureSend a private message

Please call on 1300 867 328 and our Solar Expert will guide you.
Regards,
Team Solar Secure

Thomas
Thomasasked

I finally got the chance to get up to the roof top and had a look at the installed panels. I have to admit I am disappointed and now worried about future leakage during heavy rain. I was advised that proper brackets will be used so that the tiles on top of the bracket will be level as adjacent tiles on both sides. This is obviously not the case. They are about a finger's width higher than connecting ones, leaving a noticeable gaps and a good chance of leakage during heavy down pour. Is this acceptable? Can this be fixed to avoid future complication?

Did anyone have any issue of leakage on new Boral Terracotta /Ceramic tiles?

1 answer
Solar Secure
Solar Secure OwnerSolar SecureSend a private message
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Details · 

About Solar Secure

Solar Secure is an Australian solar retailer that services both residential and commercial spaces. You can add new solar, add more panels, add solar and battery, or just add a battery.

Solar Secure offers the following standard system sizes (however they can supply and install systems of up to 100kW in size):

  • 6.6kW: suitable for small homes.
  • 10kW: suitable for large homes.
  • 15kW: great for businesses.

The process starts with a call with their solar expert to discuss what you need from your solar, followed by a custom solar solution that is designed for you. Solar Secure handles all the paperwork, installation, and connection to the grid, and you get lifetime support for your solar.

The company is a Clean Energy Council member and approved solar retailer, and is a Solar Victoria authorised retailer.

Points of praise:

  • Most reviewers found that Solar Secure’s customer service was second to none, saying that staff were professional, helpful in answering any questions they had, and informative in that they thoroughly explained how their solar systems worked.
  • They also found that their solar installation was done quickly, so they didn’t have to wait around much before reaping the benefits of solar energy.
  • Reviewers found that their solar product reduced their electricity bill by a lot, and that it didn’t take long before it had paid for itself.
CategorySolar Retailers
After Sales ServiceYes
Services ProvidedSolar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
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Extra Information

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Solar Secure is a ProductReview.com.au Awards Winner for 2017. Learn more

Contact info for Solar Secure

Mon9:00 am - 6:30 pm
Tue9:00 am - 6:30 pm
Wed9:00 am - 6:30 pm
Thu9:00 am - 6:30 pm
Fri9:00 am - 6:30 pm
Sat9:00 am - 6:30 pm
SunClosed

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