Solar Secure

Solar Secure

 Verifiedsolar-secure.com.au
4.8

1,836 reviews · Statistics

PositivevsNegative
96% · 1,76855 · 3%
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Return Claim MadeYes (25) · No (990)
Warranty Claim MadeYes (48) · No (993)
Purchase Price$4,823.06
Value for Money
4.8 (1,237)
Product Quality
4.7 (1,135)
Shipping
4.8 (154)
Customer Service
4.8 (1,261)
Helpful, informative customer service
Quick installation time
Reduces electricty bills

Please note that Solar Secure is operating under a new ABN as of April 2019.

See the Best Solar Retailers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

1,836 reviews
Robert and Pamela C.
Robert and Pamela C.QLDSouth East Queensland, QLD2 posts
 

Personnel recommendation for sales consultant Steve from Solar Secure

Steve was the consultant who was helpful and reassuring in the sales process. He gave good follow up service and was able to give good quality assurance of a satisfactory installation. Show details ·  1
Value for Money
Product Quality
Shipping
Trustworthiness
Customer Service
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Mehdi
Mehdi
 

Best service

Really nice people and supportive people.
Thanks to Mike for supporting us and to get through this. Show reply
Glen Aylward
Glen AylwardNSWSydney, NSW2 posts
 

131665

Thanks Solar Secure and Jordan who advised me from first to end. Very reliable service, I suggest it to all looking for solar services. Show reply
AMANDEEP D.
AMANDEEP D.
 

Good customer service

Nice company to deal with . Nick was nice to talk with he give us a good deal , and was helpful throughout the installation process of solar system at our house Show details ·  1
Joe Romeo
Joe RomeoVICGreater Melbourne (Metropolitan), VIC2 posts
  Fair Incentive

Solar system not generating power

Very happy Chris with your prompt service fixing the issue of solar not generating power Show details ·  1
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Helen and Richard
Helen and Richard
 

A positive experience with Solar Secure

We were recommended to Solar Secure by friends. Our experience has been very good. Steve was prompt and very helpful with every contact. Installers were also very courteous and professional. The location of our panels was changed on the day after careful consideration and discussion with us. They even cleaned our box gutters! We are looking forward to mastering the App and seeing our power bills reduce. Thankyou Steve for your excellent follow up calls and reassurance with every step . It has been a very positive exercise. Show reply
Roji K.
Roji K.
 

An excellent experience of professional liaison

Steve was knowledgeable and has shown excellent Custumer service. The team came in per planned installation date and were prompt in completing the job with utmost professionalism. Steve maintained good communication with me via phone from the beginning to the end. Thank you Steve . Show details ·  1
Nik V.
Nik V.
 

Thanks Solar Secure!

Thank you to the Solar Secure team and in particular Chris from Tech Support - for helping me to setup and connect the solar system to the app. Chris went above and beyond in guiding me on how to use the app and interpret the data. Show reply
Jeremy
Jeremy
 

JORDAN's been an absolute legend, mate! -

We're stoked with our choice to go with Solar Secure for our solar setup.
Jordan, our solar guru, has been a top bloke, giving us all the info we needed straight up.
No mucking around - if you're dithering over which solar mob to pick, don't waste another second.
Get in touch with Jordan from Solar Secure, and you'll be sorted, mate.
We'll be shouting out to our mates and fam about Solar Secure, no doubt about it. Show details ·  1
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Nick D.
Nick D.2 posts
 

Sarisfied

Chris a n s the team did a great job, and displayed patience in assisting with the WiFi set up. Show details ·  1
Value for Money
Eunsun Oh
Eunsun Oh
 

Very happy

Every time I had questions about solar Steve responded me very quick. He helped me from beginning to the end. Had no issues so far and working great. Cannot wait until I get my first electricity bill after my solar panels. Show reply
New T.
New T.
 
Noah P.
Noah P.
 

Great service and very helpful!

I was recommended Solar Secure and decided to go with it, ended up learning more than I thought and was assisted by helpful Shaun.

Great service and the installers were friendly too.

Would highly recommend! Show reply

Joseph
JosephNSWSydney Surrounds, NSW3 posts
 

On time installation and prompt paperwork

The initial negotiations took couple of weeks and given deposits, but after receiving the deposit they asked $500 for the distance, had given the house address initially, later negotiated paid extra $250. Rest was excellent, good communication and timely installation. The sale person was Justin, once the deposit was paid Steev was the contact person. Show details ·  1
Value for Money
Shipping
Customer Service
Franco-Argie-Nikki C.
Franco-Argie-Nikki C.NSWSydney, NSW
 

Kudos to Leo from Solar-Secure

Thank you Leo for the assistance with the installation of the solar system.
Leo is very responsive, explained the product and provided documents on a timely manner. With Leo's hard work, the solar panels and inverter were installed immediately after a week from our initial conversation.
Thank you to Solar-Secure for the reasonably priced solar system package. We are now part of the many Solar-Secure satisfied customers.

Look for Leo when you get in touch with Solar-Secure!!! Show details ·  1

Questions & Answers

Abdel
Abdel

What panels and inverters you use

26Greco
26Greco  

Jinko Solar Tiger Pro 440Watt
Growatt inverter

Robert K.
Robert K.

How long dose it take to get a battery system put in been waiting since December
Can someone give me a good answer please

Solar Secure
Solar Secure   DM   
Robert K.
Robert K.  

Sc104875 ordered on 5/10/21 Deposit $200 was same date

Robert K.
Robert K.  
Oskar N.
Oskar N.

how much of roof space required to install solar

Oskar N.
Oskar N.  

how much roof space is needed to instal solar

Solar Secure
Solar Secure   DM   

Please call on 1300 867 328 and our Solar Expert will guide you. Regards,
Team Solar Secure

See all Solar Secure questions

Details

About Solar Secure

Solar Secure is an Australian solar retailer that services both residential and commercial spaces. You can add new solar, add more panels, add solar and battery, or just add a battery.

Solar Secure offers the following standard system sizes (however they can supply and install systems of up to 100kW in size):

  • 6.6kW: suitable for small homes.
  • 10kW: suitable for large homes.
  • 15kW: great for businesses.

The process starts with a call with their solar expert to discuss what you need from your solar, followed by a custom solar solution that is designed for you. Solar Secure handles all the paperwork, installation, and connection to the grid, and you get lifetime support for your solar.

The company is a Clean Energy Council member and approved solar retailer, and is a Solar Victoria authorised retailer.

Points of praise:

  • Most reviewers found that Solar Secure’s customer service was second to none, saying that staff were professional, helpful in answering any questions they had, and informative in that they thoroughly explained how their solar systems worked.
  • They also found that their solar installation was done quickly, so they didn’t have to wait around much before reaping the benefits of solar energy.
  • Reviewers found that their solar product reduced their electricity bill by a lot, and that it didn’t take long before it had paid for itself.
CategoryOnline Shops and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected and Hybrid
Awards 2017 and 2023
Visit official website

Contact info for Solar Secure

Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 30632793867

Extra Information

Resinc Solar
Go Run Solar
Amazing Solar Solutions
Smart Energy Answers
Expert Electrical

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