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Arise Solar
4.5 from 2,689 reviews · View Statistics
Listing monitored by Arise Solar

Reviews

  • Value for Money
    4.6 (2,181)
  • Product Quality
    4.5 (2,065)
  • Return Claim MadeYes (58) · No (2,089)
  • Shipping
    4.5 (4)
  • Customer Service
    4.5 (2,180)
  • Timeliness
    4.3 (895)
  • Job Satisfaction
    4.5 (886)
  • Rates and Fees
    4.5 (817)
  • Installation
    4.6 (1,981)
  • Warranty Claim MadeYes (81) · No (2,044)
  • Purchase Price$4,265.36
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Great service thanks Jeff

published

Really good communication all the way through. Jeff was great and highly recommended. Solar is a no brainer. We got 2 x5kw sun grow inverters and 13kw panels. They handle everything from start to finish

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar

Happy with Solar Panels

published

Always on time. Erected the maximum panels that would fit in the awkward north facing roof. On time and on budget. Staff were polite and very obliging. My job number 900814.

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar

Solar power project 885978

published

Our solar has been installed and operational for 3 months. Process was easy to complete with the sales team. Installers did a professional job. Very happy with the end product.

Value for Money
Product Quality
Arise Solar
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Arise Solar

published

All went well, contractors were very good, prompt with their times, clean cut young men. Happy with follow up calls, very polite people. Sarah called, very polite and happy with all.9
My job number is 9 0 2 8 1 0 - Arise Solar

Incentivised Review No
Return Claim MadeNo
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camp J.
camp J.South East Queensland, QLD

Customer service A1,

published

This has been a pleasant experience dealing with sales, accounts and installers. System on the roof in less than a week from deposit. Every person is courteous and pleasant Thanks

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar

Perfict

published

My job is 9 0 0 2 7 irise solar sera call follow up & make sure if I am happy ( bratt is calling me back for tomorrow for wifi bront

Incentivised Review No
Arise Solar
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John Knights
John KnightsDarling Downs, QLD

891623 Well done !

published

Purchase and installation processes were easy and enjoyable.
The staff at all stages were helpful and professional.
Equipment operates well and efficiently.
We are highly recommend Arise Solar to everyone who needs solar.

Incentivised Review No
Arise Solar
Arise SolarArise Solar
Shaun
ShaunSouth East Queensland, QLD

892733

published

Excellent service, easy to talk about things with the company. Everything was done smoothly and it was quite affordable. Overall, I'm quite happy with the service and will recommend others.

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar
Neville
NevilleSouth East Queensland, QLD

908352

published

The panel installation went smoothly and finished on the same day
The project number is 9-0-8-3-5-2
Everything was easy.
The panels look good on our roof.
Had a follow up call from Alfred
Thank you.

Incentivised Review No
Arise Solar
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In anticipation of reduced fees.

published

So easy, I wasn't at home when the panels were installed. Technology enabled ease of communication and consultation. I was able to speak with the installer and see what was happening in my absence.

Customer Service
Timeliness
Arise Solar
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Joh
JohNorthern Region, NSW

So far so good

published

My job number is 9 0 2 8 2 2. The installers did a good job. So far I am pleased with the service provided but I haven’t had an electricity bill, so will review when I get my first electricity account.

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar
JM
JMMid North Coast, NSW
  • 2 reviews

Great work, thank you.

published

The installation process was very easy and well managed.
I have had no problems at all. I had to delay the installation times and this was no problem and was dealt with efficiently by the company.

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar
Julie Bruce
Julie BruceSouth East Queensland, QLD

About time

published

Getting connected to the grid was the headache.our electricity company passed the buck to the solar company & vice versa.This was very frustrating for us..In the end it was Sonia & Richard from Arise Solar that were onto the problem..I thank them

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar
Cruzer
CruzerCentral West, NSW
  • 2 reviews

Professional job No. 901273

published

Mix up with the installation, no show on the quoted day then showed up without notice. Professional installation, helpful with familiarisation of the completed system. Working efficiently, saving me money.

Value for Money
Product Quality
Arise Solar
Arise SolarArise Solar

901525

published

I appreciated the assistance right from the start with Kushal to the installation process with Saeed and the boys, and appreciate Alfred and Brett assisting me with the installation of WiFi, and I would very highly recommend Arise Solar.

Value for Money
Product Quality
Arise Solar
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Read more reviews - page 2

Questions & Answers

Nicky
Nicky asked

Did anyone receive an invoice number after installation?

1 answer
stephen
stephen

no, because you need to pay in full at the time of installation .

Brett S
Brett Sasked

How much power should I expect on a daily average, from a 10kw system.

3 answers
Arise Solar
Arise SolarArise Solar

Hi Brett,

The production depends on a lot of factors like your location, angle of panels, direction where the panels are installed, sunshine hours and many more. Which may vary for system to system and we only have details of the size of the system that you look at, we invite you to write to us at onlinesupport@arisesolar.com.au with your street address and details to answer in particular to fulfill your curiosity.

Regards,

Arise Digital Team

Brett S
Brett S

Sorry, I should of been more specific. I am only after a approximate daily average for this time of year. Area Newcastle/ Hunter 10kw system thanks

Arise Solar
Arise SolarArise Solar

Hi Brett,

Thank you for sharing your location. According to average production chart, for 10kw system daily production would be 39kW on yearly average depending upon season as well. Can be higher than this in Summer days and Winters can make the production fall down to 25kW also. Once again, we 'd like to mention that it depends on various other factors as well. Hope you find this informative.

Regards,

Arise Digital Team

QLDZDR
QLDZDRasked

I have contacted Arise, but since I looked them up here before paying my deposit I wonder if anyone has had the specification changed without notification. They are very good at sending the brochures for specification and giving assurances about the quality and features and warranty. They used multiple photographs of our power box and roof and used google maps for orientation and placement. It seemed efficient to us. They even identified that we have a 3 phase meter box. So they used that as a reason to charge me an extra $200. I asked why and they said there is extra wiring. They didn't elaborate much, but they are the biggest, so they would have sold to a house with a 3 phase box before.
The contracted installer did a good job installing what they were given.
Even though the Solis solar inverter has a very similar external appearance to the FoxESS smart app wifi model we were supposed to get, I see it does not have a battery ready port. So no upgrade path to Tesla battery.
We turned down multiple offers of solar system that did not offer the battery upgrade path. Some suggested that it is better to spend the same money that Arise charge for a 6.6kW with battery upgrade on a 9.9kW system and forget about the battery because we would make the money back in 5 years and then get a new inverter and battery with that banked money.

I thought that sounded dodgy at the time because getting paid for exporting energy to the grid involves a lot of rubbery accounting. So I took the safer option of going with a highly rated company like Arise.
I am reading the reviews again to see if anyone has given up their upgrade path to battery and the reasons why they did it.

I did a quick search on Google and found an explanation about how 3 phase affects the solar inverter specification and it does not appear to be that important because the way exported energy is metered is automatically adjusted as the sum of each phase. So exporting on one wire and nothing on the other is the same as exporting on single phase.

5 answers
QLDZDR
QLDZDR

It has been 2 weeks and Arise Customer Support just closed the Support Ticket with no action on it. So now I am expected to open a new Support Ticket. Every month that the system is not running at the specified 6.6kW on 100% bright sunny days (or a proportion of that for dull days) means we are paying a full price electricity bill. We are planning to put a battery on this.

QLDZDR
QLDZDR

It has been suggested by a consultant of a ####### ###### that I request daily email updates from all the Arise Solar staff that have returned calls or emails and to open an additional support ticket. It creates a timeline. Arise Solar have ignored all emails and have not returned calls.

Dianne
Dianne

I have 3 phase electricity and paid extra to Arise Solar, so the panels could be connected to the 3 phases. If you didn’t get the Inverter you paid for and can’t get in touch with them, you will have to go to the department of fair trading and have them sought it out for you.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
Solar Connection TypeGrid-Connected and Hybrid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
Clean Energy Council Recognition None
Solar Connection TypeGrid-Connected and Hybrid
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