5,683 reviews
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Reviews
Great experience
Arise solar were easy to deal with and that had good communication we me through the process and easy dealing with warranty Adrian was also helpful through the experience Show detailsReceive up to 3 quotes with ProductReview.com.au
ARISE Wifi
Very good service Maria, very fast response and fixed my problem Show replyArise Solar
Very happy with installation and very proud Thank you Brock Show replyArise solar
Job was completed very quickly and professionally, dealing with Victor was a great experience Show replySolar arise
I Spoke to brock today, happy with installation of our solar panels. Happy our friends gave us the recommendation Show replyReceive up to 3 quotes with ProductReview.com.au
Arise solar
They are very helpful and professional. I wish good luck. Show replyA Cautionary Tale of Our Solar Journey with Arise Solar
Our experience with Arise Solar, unfortunately, left much to be desired despite our initial optimism. We invested in a 13KW solar system for our home last October 2023 but encountered several issues throughout the process:1. Non-Compliance with Agreed Layout:
One major concern was the installation of panels with a different layout than initially agreed upon. The panels were installed facing south, which contradicted our agreement. In our location, a south-facing installation significantly diminishes the energy production potential of the sola... Read more
Very good solar
A very satisfactory experience. Maria has helped very much thanks. Show details · 1Great company
Fantastic to deal with. No hidden costs. Everything was explained before purchase.George was great to deal with. Maria was great to work with and explained everything. Show details · 1
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Inverter fault
Inverter showing fault. Contacted Areise Solar Support Team and spoke to Adrian. He sent an email asking for photos and information to relay to the installer. It was a bit hard to understand Adrian due to his absent. But he was prompt in getting the installer out to fix our problem. Show replySolar panels installation experience
The installation was quick and they consulted me as to my preference as to placement. The electrician gave clear instructions about using the system. Very satisfied overall. Show replyArise solar
Great communication for the product and the install .Highly recommend Arise solar Show replyVery happy
The phone support with Mary was very thorough despite difficulties with phone access.We managed to get monitoring working again after 15 months Show details · 1
Value for money with great customer service
Jordan and Russell had been very helpful throughout the process from sending quotation to following up until after installation and connection to grid. They respond quickly to email and phone calls, and have been straight forward. I was given the best deal in the market with comparable specs and better terms and conditions. I definitely recommend Jordan and Russell at Arise solar. Show details · 1Refund wanted & not received over a month still waiting
Rated them a 4 star rating earlier as I was forced too over the phone. Panels were installed on 19th January 2024 service before was great looked promising, took the payment from me quick however I have been chasing a refund ever since for the panel which couldn’t be installed after already paying full amount & it seems they aren’t as proactive as they were trying to get my money in giving me a refund.Very disappointing! Have been dealing with [Name Removed] & [Name Removed] from Arise Solar.
[Name Removed] reached out, only heard from him a ... Read morecouple of times then nothing. Then had a call from Brock in accounts 6/3/24 who said over the phone he would get the refund processed for me, sent him the completed refund form. Was advised it would take 5-6 business days but he would process it now for me. Then asked me if I would leave them a better review which I responded once I get my refund I’ll think about it. It is now the 14/3/24. No refund still in any of my accounts & it has been 2 months since my solar has been installed still no refund. I am fed up going around and around in circles with this company, not getting anywhere & still no refund. I feel that I am never getting it even on numerous times being told it has been ‘processed.’
Hello, Thank you for your feedback regarding our services. We apologize that your experience did not meet your expectations. As a team, we take pride in delivering professional service, and we appreci... Read more
ate your input. If there are any specific details related to your application or the process that you would like us to investigate further, please feel free to share your project number or registered mobile number with us at onlinesupport@arisesolar.com.au. We are committed to addressing any issues and ensuring a better experience for our customers. Best regards, Arise Digital TeamQuestions & Answers
Hi,
Just had Arise Solar install our system but I’m having difficulty connected my app to the system.
It’s the FoxCloud App. Can someone point me in the setup direction?
Hi Ben, Kindly help us with your contact details in a private message so that we can arrange a technical call for you.
Regards,
Arise Digital Team
Is there an app to monitor my solar output I got my panels through arise solar
Yes sure there is. Please help with a few details as requested in a private message so that we can arrange technical help to get your solar app installed.
Regards,
Arise Digital Team
How much does it cost to supply and connect a storage battery to my 24 panel Growatt system?
Hi Kevin, It depends on the brand and size of the battery, your location, etc. Kindly help us with some details as requested in the private message so that we can help you with accurate info
Details
About Arise Solar
Arise Solar is a provider of solar power systems, and is 100% Australian owned and operated. The installer offers solar systems for both residential and commercial properties, and does solar panel installation, cleaning, and maintenance.
All panels come with a 25-year manufacturer warranty, and Arise Solar’s systems have a 5-year warranty on installation and workmanship.
Points of praise:
- Most reviewers said that the customer service they experienced was great, with staff being knowledgeable, responsive, and answering all questions thoroughly.
- They also said that the installation team that came to their home was professional and polite.
- Overall, reviewers said that their solar panel installation process went smoothly from beginning to end.
Category | Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Member | No |
Clean Energy Council Recognition | None |
Solar Connection Type | Grid-Connected and Hybrid |
Awards | 2023 and 2024 |
Contact info for Arise Solar
- ABN: 32168697907
Extra Information
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Hi , Thank you for taking the time to review our services. I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs... Read more
. We take pride in providing a professional service and would like to ensure this is reflected in all of our interactions with customers. If there are any specific details about your application or the process you would like us to investigate, please let me know so that we can make sure these issues do not happen again. Please share your project number or registered mobile number at onlinesupport@arisesolar.com.au Regards, Arise Digital Teamt”