9,449 reviews
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Verdict
Feedback on Arise Solar highlights a divide between positive installation experiences and difficulties with post-installation support and scheduling. While many customers praise the professional installation teams, competitive pricing, and helpful technical support staff, a subset of reviews points to significant delays, communication gaps regarding installation dates, and challenges with warranty claims. Overall sentiment varies based on whether customers require ongoing service after the initial setup.
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I had purchased a property where the Solar panel installed by Arise Solar. I had to reached out to them for a Solar Panel rattling noise and it's a terrible service experience. I had to pay 150+GST for Name transfer (from Previous owner name to my name). Even after name change, they never assigned a installer to look into it. I was keeping in… Read more
limbo between Help desk, technical team for a simple site visit more than 4 weeks. Arise solar never bothered about Customer, SLA or quality of service too.
Exceptional service from Aris team and installers and electrician from start of enquiry to completion of installation and after installation. Products represented excellent value for money (bang for your bucks). Show reply
Had pylontech Batteries installed by Dean of Arise Solar. Be was quite efficient and done a great job. The guys in the office quite efficient as well and seem to know what they are selling and doing. From the first contact every thing went fairly smooth. 5 days from first contact to install. I am pleased with Arise Solar. Hopefully also for the next 10yrs of the warranty.
Reviews with attachments
Great service and support from Hetal from day one including after installation help. Show details · 1
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Absolutely good professional job . It’s our second time dealing with Hetal Oswal from Arise solar . We got fast services , fast install . Professional. Neat job and must say Hetal has been all round up through out the entire process and during entire install and on the being on site for us . We are mute and Hearing-impaired. Hetal visited and… Read more · 1
communicated in our language and signs and made all easy for us . Very happy with Arise Solar Services . Installer and Hetal set up application online and gave us a demonstration. Installer very very professional and neat job . Thank you Arise Team .
Best service by Hetal Oswal very happy with quick customer service by Hetal and installation team highly recommend Hetal easy process and guaranteed installation. Show details · 1
I had a 8kw solar 9kw inverter and 27kw battery installed. The products all seem very good. The installer took the time to do a neat and tidy installation. The positioning of the solar is very good at the rear of the house able to collect the maximum of 8kw easily. Show reply
5 stars for great customer service and quick and easy installation. Davis (the sales guy) was awesome. Really understood what we needed and was able to make recommendations to suit our energy requirements and budget. The installers were fantastic. Polite, quick, efficient, and extremely clean leaving no traces of rubbish on the job site. … Read more · 1
After sales follow ups from Stan - amazing! Made sure that all work had been completed to our satisfaction, and that the system was performing as expected. Super happy with our solar system and battery set up. For a big company, it's reassuring to know that they look after their customers and not treat them like numbers. Well done guys! Special shout out to the installers and electricians. They were absolute stand-out legends.
From the start of the quotation process arise were extremely helpful, installation ended up being a day later than first told, but the guys doing install were very professional and and I believe did a very tidy job with install of panels inverter and batteries, system worked straight away as they decommissioned a previous system so no waiting from energy provider Show details · 1
I give all the starts to Hetal from Arise Solar visited. Arise is one of the compony who visited our property and other companies just wanted to look over the call . Hetal visited our property and looked every thing to make it work . Our site wasn’t the easy one to work with but she gone extra Miles and made all work . There was few changes on… Read more · 1
the day for going for bigger inverter and paid extra but I agree that’s was best option to go for . I highly recommend Arise Solar and Hetal best services from you and your team . I am very impressed with neat install .
We purchased solar before from Hetal Arise solar . She been looked after us for every query and visited our site to check all . It’s very smooth transaction dealing with her I can say . Hetal’s customer service been excellent . I can monitor my Systerm online real time .as she set all up in no time and educated us how to monitor . I am very… Read more · 1
happy with the install it’s very neat and professional work . Systerm is working good . Installers did great job . I definitely recommend to deal with Arise and thanks to Hetal to make it all smooth easy for us .
Hetal from Arise Solar was great. A few people we knew on our street got batteries with Hetal, so we thought why not. Within minutes of sending her a message, I got a response. Hetal's communication was swift and efficient. We didn't make it in time to get the more generous discount / additional govt rebate that expired April 2026, but we still… Read more · 1
feel like we got a good deal. Especially compared to another quote that we got from a very well-known supplier in North Queensland. The app that comes with the unit is also great, and displayed that one of our solar panels/strings had not been connected for some time, after we went back and checked previous bills. That's even after we had the previous solar company out to move the inverter due to renovations. Actually getting the batteries and new inverter install date took about 2 months from first enquiry to install, but I guess that just comes back to the time we tried to get the install done, just before the rebate expired. The installer and his team got the job done over two visits - due to our switch board needing something. I believe that if our switchboard had been newer this would have been sorted in one visit. Overall, we are very happy with the communication and service.
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I was very confident to deal with Hetal Oswal from Arise from the beginning of the process to entire End result with my smooth install . I was suggested best suitable option for my need . She is remarkably experienced in what she is doing and answered all the questions and explained technology . My install was very professionally done and she… Read more · 1
came back and showed me how to monitor every thing and how to utilise best . I can say I am very happy it’s installed today and 11.30 am my battery is 88% charged all ready . I am happy that my Systerm is doing what she said it should and working well . Great services from Arise Full package.
We recently had a solar battery system installed by Arise Solar, and we couldn’t be happier with the experience from start to finish. The entire process was handled professionally, with clear communication, quality workmanship, and a genuine willingness to answer all of our questions. We would especially like to acknowledge Hetal “The Can Do… Read more · 1
Lady”, who provided outstanding customer service throughout the process. Hetal was friendly, knowledgeable, responsive, and always willing to go the extra mile to ensure everything ran smoothly. Having someone so attentive and helpful made the whole experience stress-free and enjoyable. It’s refreshing to deal with a company that truly values its customers and stands behind its service. We highly recommend Arise Solar to anyone considering a solar battery system. Thank you to Hetal and the entire team for a fantastic experience
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I recently had a complete solar and battery installed by Arise Solar and i am highly satisfied with the experience and outcome. The sales representative Sam was exceptionally knowledgeable and did not use any high pressure tactics. Accurately calculated my needs and demands., clearly itemised all labour costs and STC rebates. From start to finish,… Read more · 1
the entire process was highly professional and executed flawlessly. A massive thanks to the installer, Ali Issa and his teams. They did a outstanding job with the physical installation. Ali was incredibly knowledgeable, making sure every component was set up correctly, re-check the wiring and walk me through the monitoring app so I knew exactly how the battery and panels were interacting. All wiring around inverter and Switchboard is incredibly tidy, and they took great care not to damage my roof tiles. Ali set up app on multi devices before leaving, allowing me to view immediate generation results. The company also handled all the grid connection paperwork, saving me a massive headache. Highly recommended Arise Solar and Ali Issa for a hassle free transition to solar energy solutions!.
Very good and clean nothing was a problem or to hard Show details · 1
The installation went well and the Team were very friendly and explained the install well. I would recommend Arise Solar and Maria to anyone wanting a quality install for their solar panel and battery needs. Show details
the sungrow inverter was faulty we reported the issue to Cody. He got it fixed in few hours without delay Show details · 1
Latest follow-ups
Benjamin the salesman and David who installed the batteries were very friendly and professional in talks and behavior. Show reply
Follow-up · Benjamin promised me referral bonus for referring friends or family Unfortunately I have not received any payment and Benjamin doesn’t answer my phone calls now. Please don’t trust any of there promises.
Technical issue still not solved over 1 years later – I'm still waiting for my dongle to postd out so that you can test the system to see if he inverter is working its been over 1 years so your service has been slow Show details · 4
Follow-up · Still waiting for my system to be fixed no services from his company
Darren and his team were attentive but not pushy and we had a seamless and good value result with our new Solar Battery. Show details · 1
Follow-up · Darren has continued to be attentive and helpful and we have recommended Arise Solar to a number of friends considering solar. The install was seamless and the expertise of Arise was obvious from advice through to final installation. They were very good.
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Positive reviews
The guys from solar Arise Samuel and LAWERENCE were very helpful with the quote and follow up and with any information that I needed . The installation crew and the electrical connections did neat job with. no mess left behind .Happy with the outcome dealing with SOLAR ARISE. Show details · 1
⭐⭐⭐⭐⭐ Excellent customer service from SolaX! Stan was extremely helpful, professional, and patient. He listened to my issue, explained everything clearly, and provided a quick solution. Really appreciate the excellent support from Stan. Highly recommend SolaX customer service! Thank you, Stan! Show details · 1
Technical support was excellent. Rang me back as promised because I was busy at work that day. Stepped me through my data logger connection in a matter of minutes. Very professional and helpful and made it so easy. Thanks so much Show details · 1
Negative reviews
Had a battery system installed by Arise Solar. The system installed was not correctly matched to our solar system (10kw total in a 2x2 line array), and therefore could not be connected to it due to max amps being above inverter specs. We were told we had to pay an electrician to alter the solar installation to suit the battery by Arise. As the… Read more
solar system was already there when we had the battery installed this was extremely disappointing, and could have been avoided if they had properly checked the solar system first.
Now left with a battery that is not connected to solar for 2 months now, leaving us with a choice to pay up now or watch more solar power go to waste.
Would certainly not recommend to friends and family.
SHOCKING, INCOMPETANT INSTALLATION FROM A COMPANY WHO LIE TO YOUR FACE ON EVERY PHONE CALL. 4 MONTHS ON, STILL NO OPERATIONAL SOLAR AND BATTERY SYSTEM!! Arise Solar's quote was great. They were informed of a roof to be demolished and their roof layout plan showed me exactly where their panels would go on our roof, given the renovation works soon… Read more
to commence. The Accounts Team advised our installation would be on the Monday, and asked for FULL PAYMENT of $13k approx on the Friday BEFORE the installation could being. Here endeth ANY POSITIVE EXPERIENCE with this unprofessional company. The installer arrived a week later, the following Friday, and began to install their solar panels and battery packs. (Mind you, there was no courtesy phone call to tell me they're running 5 days late due to weather. Guess it was pure luck I was working from home that day.) Half way through the day, my husband asked why he can hear commotion on the front roof?? The installer said almost all of the panels were installed on this street front roof, i.e. the ONE TO BE DEMOLISHED!! Turns out, the Arise Solar sales team DID NOT advise the installer of the roof to be demolished. As a remedy, the installers soluation was (wait for it) that we could RE-HIRE THEM TO RETURN AND RELOCATE THE PANELS to a roof of our choosing!!! WHAAAT? The incompetancy and audactiy of the sales team NOT to have briefed the INSTALLERS is mind-blowing. Why - oh why - didn't your installers look at the roof plan and ask the client 'Is there any reason this front roof is being ommitted from panel installation?'. THAT would have alleviated this saga.
Additionally, the battery packs and inverter were installed incorrectly, in full sunlight and weather outside, in DIRECT OPPOSITION TO THE FOXESS INSTALLATION MANUAL (Page 10) which states they canNOT be positioned in full sunlight and weather. No covers were provided by Arise Solar for either of these items. 30 Year Warranty by Foxess voided.
So 4 months on, the solar panels, inverter and battery pack are still NON-OPERATIONAL, i the full sun and weather!!!! The installation STILL HASN'T BEEN COMPLETED correctly. The Arise Solar Installation Team LIE TO ME every time I call to check on the covers and correct installation of the panels, declaring to me that they 'have the covers' to send out for the installer, however when I call the installer directly to confirm what Arise Solar have told me, he says, 'Another Arise shipment arrived today but with NO covers'.
The service I receive from Arise Solar is the WORST SERVICE I HAVE EVER EXPERIENCED. Their staff complain to ME that they are so under pressure from their job/boss that they cannot stand up!!! THIS is their excuse as to why my $13,000 solar system is NOT working and I should have pity on them because their bosses are driving them too hard. I mean, come ONNNNNNN.
Unreal. Embarrassing. Arise should NOT be permitted to trade AT ALL. Honestly, pay $5k more and go with another company who actually take pride in doing their work professionally. Arise Solar are shameful.
Hello Min, We’re very sorry to hear about the… Read more (+3 replies)
Update on initial review for Arise Solar, absolutely zero communication about a non working battery for approximately two months. Quick installation, quick money grab, no after sales service or communication skills. Show details
Hello Brad, We’re sorry to hear about the lack of… Read more
Recent reviews
We had a battery and solar installed via Arise and the whole process was excellent. Communication from beginning to end was clear and timely and the installers were polite, respectful and efficient. Show details · 1
I was dealing with a man named Alex. After many many calls, text messages and emails. I got offered a deal which I agreed to go ahead with as they matched the price from another company and Alex emailed me saying, management have approved. So, I paid the deposit. Day or 2 after I received a call from Alex saying, Im sorry but management CFO has… Read more
declined the approval and they offered me a higher price, which I did not agree with and asked for my refund. I sent an email to management telling them how disappointed I was because I already told 3 other solar companies I went with Arise Solar. Then I spoke with Alex's team leader, who apologised and said unfortunately, the CFO has declined what management offered me at first. I told him how disappointed I was and it is very bad the way they have treated me. I got told I will get my refund after 2 working days. Afyer 2 days, I emailed Alex asking for my refund, he said he is following it up. After 5 days, I sent an email threatening to go to the ombudsman and guess what. I got my refund the next morning. Very bad customer service and a company that let's down customers after agreeing with a Solar price via emails and calls.
Hello Lisa, We’re sorry to hear about your experience… Read more (+1 reply)
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Hi Ryan, We’re sorry to hear about the frustration… Read more (+1 reply)