Sunboost

I found Sunboost to be very easy to work with especially Danny he has helped me get through all the paperwork and answered all the questions I put to him I WOULD RECOMMEND SUNBOOST TO ANYONE

My experience with the Sunboost installers was fantastic - Patrick was knowledgeable and listened to my concerns and all the guys installing were pleasant and easy to deal with. The whole process was very smooth and I would recommend them

The four workers arrived on time and worked as a team throughout the day. Various factors of mandatory requirements were explained to me. The installation is neat and worked well when tested.

Very Professioal – From the very beginning everything was very professional andI am very stisfied with my Solar system. Show 2 replies

They have shocking after sales services. Good pricing buy terrible workmanship. Don't recommend, ever. Would be NO STARS if could list. LP

only been up 4 days so far so bit hard to give objective review, but installers were friendly, phone people were nice and helpful, apart from waiting 3 months to get installed (the joys of living in rural Australia I guess) will see in a few months how much I am saving. Show reply

My experience with Sunboost has been extremely disappointing. What should have been a straightforward issue took almost four months to resolve. Throughout the process, I repeatedly received the same responses stating that the matter was being discussed with the team or that confirmation from the installer was still being awaited. There was very… Read more

little communication regarding a clear timeline or resolution.

An installer attended my property on 1 May but was unable to resolve the issue. The assessment at that time indicated that the battery required re-installation due to the previous installation being incorrect. Despite this finding, I was later advised that another site visit might be required, which suggested that the information from the initial inspection had not been properly communicated.

The delays resulted in significant frustration and inconvenience, including the possibility of having to take additional leave from work for repeated visits. I eventually had to involve Consumer and Business Services (CBS) to assist with the matter and encourage progress towards a resolution. It was disappointing that the issue reached this point before meaningful action was taken.

While the issue has now been rectified, the overall customer service, communication, and response times fell well below my expectations.

I would not recommend this company. The initial price may be attractive, but in my experience it was not worth the stress, delays, and lack of communication that followed.

On a positive note, the support team from ESY Battery was fantastic throughout the process. They were always helpful, responsive, and willing to provide assistance whenever needed. Their level of customer service was a stark contrast to the experience I had elsewhere.

I hope Sunboost reviews its processes to improve communication between customer service, installers, and customers to prevent similar experiences in the future.

I recently had Solar Boost install a solar system at my home and I couldn’t be happier with the entire experience. From the very first enquiry through to the final installation, the team was professional, knowledgeable, and incredibly easy to deal with. The customer service was outstanding — they took the time to answer all my questions, explained… Read more ·  1

everything clearly, and made the whole process stress-free. Communication was excellent throughout, and they kept me updated every step of the way. The installation team arrived on time, worked efficiently, and completed the job to a very high standard. Their attention to detail and workmanship was exceptional, and they left everything clean and tidy afterwards. It’s refreshing to deal with a company that genuinely cares about its customers and takes pride in its work. I highly recommend Solar Boost to anyone looking for quality solar installation backed by fantastic customer service. A genuinely professional and reliable company from start to finish.

27/4/2026 we noticed that our Sunboost solar system was not functioning properly the Solax inverter was intermittently dropping off grid or not restarting each morning to collect solar power from the panels. After contacting Sunboost in Sydney to report the issue, I was contacted by a sunboost technician name "Tom". After our discussion on the… Read more ·  1

phone, he was able to talk me through a reset test procedure on the inverter and the Wifi stick, to confirm the issue was a problem & informed me that he would log the fault and raise a Ticket number and he would monitor the unit for 24hours and get back to me with advice on next steps to rectify any problems. The unit failed the next day to restart, and I received a call from Tom again that morning to advise me that our solar system Inverter warranty had expired in February 2026 and that he was going to contact the Sunboost / Solax tech teams to see if there were any processes to help rectify this problem and he would come back to me asap. I received phone messages and emails from Tom to contact him in regard to our problem & when I made contact, he advised me that he was going to organize an update procedure to be done on the Inverter unit in the hope that it may reset and rectify the problem we were experiencing, in conversation with him he explained that I had a mechanical background & would be happy to assist with any of the shutdown procedures needed to be done, He organized the Solax Techs to log into our inverters wifi dongle & complete the update on our unit the same day & after it was completed I called him back and he talked me through each step of the restart & then had me download a solax Wi-Fi App on my mobile phone so I could monitor the inverter over the next few days which he would do also, and the result was fantastic, our solar system is back up functioning 100 % which was a big relief for my Wife & I.

I found Tom to be one of the most friendly, intelligent & competent technicians that I have ever had the pleasure to deal with, his patience & confidence / knowledge he gave over the mobile phone and his customer service was outstanding I would rate him highly to your "Sunboost"company10 out of 10 and I will highly recommend him as an ambassador from your company to all my friends, family and relatives, in the future, Thank you "Tom Sunboost Tech"

Regards Phillip Wright Mobile: 0434 129 467 7 Grangewood Avenue Tallwoods Village 2430. Email: Phillipjwright29961@gmail.com

Very happy with all aspects of my recent Sunboost experience. Everything went smoothly - from the point of sales, through to the installation and commissioning of the battery. The after sales follow up from Sunboost was also appreciated. The installers did a great job with the installation - timely, tidy, effecient and courteous. The FoxEss… Read more

battery works exactly as it should with a simple App to help keep track of battery performance. Many thanks to all the Team at Sunboost. William.

Big name but corrupt as hell, the installation person took extra for some component and I had no choice. Then I had some issue with the same thing, and I hired local electrician and I got to know it's way cheaper what I paid to this guys, and I called Julien to ask but all I got was "I'll get back to you" with some proper detail which obviously I never got.

Worst "after Sales" customer service.... We cannot get any assistance as to lack of reporting via the App to show "feed" from our Solar Panels and why after sunny days, we still only get up to 40% Battery Charge... Have tried numerous calls & Emails and no return call from Messages

Prompt service with a continual follow up calls letting us know timeline as it progressed. The installation was professional and the team arrived on time with experienced technicians. Installation and connection was completed within a few hours. All of the team were curtious and very knowledgeable. The team was from our closest town of Bunderberg… Read more

( Lux Electrical Inducstries) Sunboost also organised all of the paper work required by Ergon our electricity provider. The whole experience was terrific.

The installing team was neat on time and did a very good job. I have absolutely nothing to complain about. They have placed the equipment where I wanted it in a manner that is feasible.