Reviewer Photos & Videos
Rip off service tactics - Be warned
My system trips out every time it rains. I paid $300 up front for a for a service. The technician reset the error logs and provided a quote to inspect and repair the sytem which included 'inspect the cabinet for signs of water ingress.' So the $300 I paid service I paid for did not include him inspecting the cabinet. I effectively paid $300 for their guy to come out and provide a quote. Extremely dissappointed. Never been ripped off so badly on a service call before.
Installation team advised time and day of installation and arrived on time. Due to the virus problem, the young man leading the crew rang the doorbell and stepped well back. The job was done quickly and neatly and the site left tidy.
Great Install but terrible Customer Service
Sent 2 emails and made 3 calls to make sure installer knew about unusual things about our install e.g. High BAL Assessment (Special flashing needed to go on roof) and High Wind Classification (N3 - 180kph wind meaning more rails to hold down panels). SunBoost would not tell us the name or phone number of the installer or get the installer to contact us. When the installer arrived they had not been told anything about our job and it was only that 2 other customers had cancelled their installs that they had enough rails to mount the panels. Consi...dering they had to travel about 300 kilometres to do the job it was only pure luck they could do the install. The installers, Launceston Electrical Solutions, took care of everything and nothing was a problem for them. I was very happy in how professional and organised they were. Sunboost only instals panels standing up not laying down because it uses more rails. We needed to have them laying down so we could fit all of the panels on our roof. This and the extra rails for the high wind area cost us an extra $1000 which was not expected due to SunBoost not doing any inspection of our roof before installation and not telling us they only install panels standing up. I would highly recommend the installers but not SunBoost.
Beginning to wonder if I have made the right decision to go with Sunboost.
I have been given the run around for weeks and the communication is dreadful.
My job keeps getting delayed, wondering if it will ever happen.
They are not a member of the Clean Energy Council as they claimed.
Ask where they are and told in Sydney, I doubt it.
Generally not happy so far.
- Verified customer
Fantastic.Free power every day.
The price for Sunboost to supply and install our 10kw system was fantastic. Job number 169710
The installer ON TOP electrical were also fantastic as they arrived on the time and date as stated in the contract. These workers were very polite and courteous when asked questions and they worked fast and cleaned up when finished. Still waiting on the power company to install our smart meter but will try to hurry them up in the tomorrow.
Would recommend this system to anyone that is after a solar system for a cheap price and a quantity installer.
Great installation crew
Johan and his crew were very cooperative and said what they were going to do, followed by doing what they said they would do. They worked with us to get the ideal location for the panels. They cleaned up after themselves and were courteous throughout.
well organised operation with competent staff
Amazingly well organised installation crew. 6.6 Kw system installed in one afternoon. Consulted with me on arrival and were very flexible regarding the positioning of the panels and other matters.
Had an issue with the Wi-Fi monitoring connection to my computer and a simple phone call had a technician walk me through the solution. Very satisfied with the company so far
The installation was done professionally and efficiently. It was done in one day and with no disruption in our house. When one of the installers failed to come, Jerry arranged immediately another installer. Jerry was in contact with us, provided his direct phone number and was personally interested if the other installer arrived and done everything in order. He found really great team of local electritions.
- Verified customer
Can't wait to start using electricity again -
I had an unbelievably great experience with sunboost from the first phone enquiry to follow up phone calls all great customer service. My Order was 176238
It rained yesterday and the installer rang to check weather before coming to the site. Installer arrived at 10:00am and finished before 4:30PM. Very professional installers and high quality panels. They removed old damaged solar system as well.
At handover, around 3:45pm, on a partially sunny arvo, the system was generating between 3.6kw and 5.3kw. Its a 6.6Kw system that was installed.
Company of poor character.
We have been left in the dark, having paid our deposit.
Call them to see when the instalation will happen, just to be passed around.
They say they will call but nothing just lies.
Alan Boarder, Glenn Mc Grath Foundation who promoted the company im sure they dont realise how bad this company is looking.
Can’t wait to see my electricity bill disappearing
I was lucky to deal with Garry who was very friendly, helpful and professional.
We had to reschedule the work and it was done smoothly and without any problem.
Thanks to Garry.
The installation was carried out thoughtfully, thoroughly and professionally by the three tradies. The panels and the electrical install can't fault it, neat and tidy and they left the job the same way. Very happy although having a problem with the WiFi. No hesitation in recommending Sunboost to others.
Very happy with our decision to instal solar, we should be able to reduce our electricity bill by quite a lot.
The installers arrived around 7am, they introduced themselves and told us that the install should be completed by midday. The whole system was installed and up and running by noon. Very polite, friendly and efficient workers. When the job was completed all the rubbish was packed up and taken away.
Not much communication
The installation of the panels were great, the crew were friendly and efficient very tidy and explained how things will work from now on, They cleaned up after them selves
Set up wifi
Albert contacted me and was very professional in assisting me with my problem he spoke very good English and was easy to understand. I give him 10 out of 10.
Order No;145357. A very Professional Installation neat & tidy
Arrived early, went about their installation, I was amazed at time taken to have it installed & up & running, finished for lunchtime. All rubbished place in garbage bins, pleased with job.
This is perfect
The installation was amazing well spoken installers very well organised to do the job , and on the end Of the job they leave everything clean . No issue at all I’m very happy with the job
The reviewer stated that an incentive was offered for this review
Monika contacted me regarding voltage configuration re my inverter. Service team is contacting my electricity supplier to undertake a meter change to a smart meter.
5 stars from me.
Great service - not!
After contact from Sunboost (referred) and discussing my particular requirements and agreeing on payment of the deposit my quote arrived by email (#129289) on 30/8/19 . Rang Sunboost as the quote was incorrect 3ph inverter not Hybrid for battery connection as discussed. Rang Sunboost to discuss quote and was informed that I would need to install a battery charger to the inverter - an extra, new quote arrived 16/9/19. Now I should say I am a retired Builder who built alternative houses etc for around 45 years so I knew my way around. This 6.6...Kw system was additional to the 5Kw system previously installed some years ago. Quotation signed and returned on 20/9/19, rang Sunboost regards Tasnetworks Application to "Approve Installation" to have solar put on and they advised me of the application number, wrong number, right address, wrong location, sorted out problem with Tasnetworks and my approval was returned to me on 8/10/19. Contact Sunboost for install date and was advised it would be carried out within 2 weeks, all good I thought. I was given the name of the installer but the installer never contacted me or returned my calls to him (full payment was made on 22/10/19). The date came and I again contacted Sunboost and was given the second excuse for not installing which was freight handlers were at fault! Guarantee's was given by Sunboost that the installation would be completed on the 25/10/19 at the latest by the 28th as we were going on holidays (volunteering in remote areas) for the month and would not be at the property. The 28th came and no installation contact Sunboost again! New installation date would be the 29/11/19 summer is slipping away sun shine in decline. No installation on that day and by now I am becoming concerned as I have made full payment on guarantee of installation and I have nothing, no gear, no installer, and nothing but hollow promises being given by Sunboost. I expressed my disappointment with Sunboost and the fact that even after the system is installed another 2 weeks are required before the system can be turned on because of the required meter change. I could not get this process shortened as the installer could only put in the paper work after the installation. More dates and assurances were given but still no contact from or to the installer. Excuses were it was "raining" and they could not work when "wet" Sent them photo's of the site bathed in sunshine and dry flat roof to prove my point that there information was incorrect. I contacted Sunboost and was given a new install date, the 23/12/19, now I ask what contractor is going to start a new job on the Monday and the day before Christmas eve? Another "guarantee" that it will be done on that day, my question was what are you going to do if the installation is not done on that day? No reply other than it will be done. Needless to say that day came and no installer, rang Sunboost to be told the installer is on his way and he is picking up the "gear". Lunchtime came so again rang Sunboost (installer still not taking calls) to be told the installer will not be here today, a heated discussion and frustration on my part resulted in another installer be sent to carry out the work. He arrived assessed the job (he was on his way to his shack for Christmas) and said there was nothing he could do till second week of January 2020 as the wholesalers that Sunboost use are closed till then. Infact the closed on the 20/12/19 so there was no way the installer would have been able to pick up the "gear". We again wait for the new install date. Rang Sunboost and they advised that the original installer was going to do the job and he would be here on the 10/1/20. Surprise, mid morning he arrived, backed his trailer up to the install site, managed to run into the corner of my house and chip the brick work, lucky for him the bricklayer came around by chance on that day to have a look at replacing the brickwork above where the damage was from a previous accident by me. The installers were missing some components so they went for those, during the installation other components were missing but fortunately I had the required items on hand from previous solar installs for other clients. The installation was completed in 6 hours, it was satisfactory and done as requested. I was surprised to see the installer walking on and across the glass panels so I hope that no trace cracking in the solar cell film has or will happen. The request for the meter change was then submitted and on the 28/1/20 they arrived to change the meters. Meter change cannot be done because the meter panel contains "asbestos" and must be replaced, another 4 weeks. So on the 4/3/20 I eventually switched on the system, so summer has gone days are now shorter and we have lost this years production of banked energy for winter heating. The Growatt Inverter installed seems efficient enough but cannot figure out why they install a 5Kw rated inverter on a 6.6Kw system when a 6Kw inverter only costs $100 more (Inverter will take 20% more Kw). The Inverter has a display which you cannot be read during daylight hours as the display has no backlight, the WiFi is best described as challenging and I have still yet to get it working, need to call Growatt Support. During this whole process Sunboosts representatives have given me nothing but false promises, guarantees, promises of refunds for losses incurred, and then they say if you give us a positive review we will give you a "bonus". Would I recommend them, NO, would I suggest that you use some body else, YES. The only thing I can see positive out of this is it's a competitively priced system in Tasmania. As a footnote, I am advised that the installer no longer works for Sunboost!
The reviewer stated that an incentive was offered for this review
JP Energy Solutions efficient installation. 170464
Jason and his team were redirected to install our panels after their booked installation was not able to proceed. Upon arrival they worked tirelessly to complete the installation in an efficient and timely manner, working through to 6:30pm. They were friendly and courteous and we were very happy with the standard of their work.
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Questions & Answers
Hi Sunboost Team,
A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00 , I have not heard from him again. Is this a scam?
Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan
How can I be assured of the veracity of these reviews?
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
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