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Sunboost
4.5 from 1,687 reviews

Not installed the panels where I said

Before installing the panels, we discussed the location on the roof but they not installed the panels where we discussed. The way of talking was very disappointing and I think this is very rude to speak to the customers like this and instead I talked him politely. They handled rooftiles very hardly and broke some but I am lucky I got some spare one. They replaced all. Otherwise all good. Spent $1000 more and installed good panels and Fronius inverter. When sunshine is outside, the inverter showing more than 5kw.

Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW

Quick, efficient professional 130738

Rex, Brian and Peter very helpful. All things discussed delivered and installation organised quickly. Installers professional and on time. Wifi connection working just waiting on meter upgrade by retailer which should be soon.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW

What A Surprise!

We had considered getting solar panels for a long time but always thought it would be too expensive & too difficult. What a pleasant surprise! The whole process with Sunboost was clear & straightforward from the beginning with Logan & Dwayne keeping us informed every step of the way. The team who installed our panels were very competent & highly efficient, so thanks to them we are now on our way to significantly reduced electricity bills. We therefore have no hesitation in recommending the Sunboost company. Congratulations & thanks so much guys!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 24x275 Watt Astronergy 275W Poly Silver Frame Panels.
System Size5 KW
Purchase Price $3,749.00
2 comments
Hi Anne, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost OnlineThank you Victor S.

89191 Kevin, great service

Installation went well without any problems
We have had problems with our electricity provider with the change over but Sunboost have been very helpful and done all possible to help out. Were very helpful in every other way and there follow up is excellent.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Jane, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Great system, great price and great work!

The end to end process went smoothly, from Martin in sales, Debbie handling installation and Ryan and his team installing the 6.6 Kw system, which was completed and working before lunch on 13th September. Good work by all involved.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased HT
System Size6.6 KW
1 comment
Dear Valued Customer, Thank you for reviewing us. We are glad to know that you are happy with the entire process of going solar, we will surely update our team about the feedback. Regards, Sun Boost Online

Ref.no. 39384 Thanks Morgan you have been a great help and I would never of reconnect without your help.

Morgan guided my through resetting the Wi-Fi network to the inverters for my solar panels and was very patient as well as great help. I would be happy to use Morgan any time.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5.5 KW
1 comment
Hi Lindsay, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with Morgan and he is equally happy. Regards, Sun Boost Online

WORK DAN IN PROFESIONAL MANAR.

Every job is hard on Roof Tile on hot day. Company is trustworthy with my respect.Congratualation to the working people to be very good installers and thanks to Lovely Sofie and Dan to be lovely people.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Ferdinand, We appreciate your time to share the review. We have informed the team about the feedback. Looking forward for a great savings on your power bill. Regards, Sun Boost Online

Very good customer service!

Morgan from Sunboost customer service had such a great and fast resolution for my issue. without being hard and unresponsive he handle my fault data stick right away by sending new one within few days as replacement. Reputation of the company does matter guys.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Mono Seraphim
System Size315 KW
Purchase Price $3,400.00
1 comment
Hi Ali, Thanks so much for your 5 star review. I'm so pleased we were able to rectify all of your concerns and have turned your experience back around. Enjoy all the savings your fantastic solar system will bring! Regards, Sun Boost Online

Very good customer service & prompt action

Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Hi Raagi, Thanks so much for your 5 star review. I'm so pleased we were able to rectify all of your concerns and have turned your experience back around. Enjoy all the savings your fantastic solar system will bring! Regards, Sun Boost Online

DO NOT RECOMMEND

BEWARE! All the representatives have been well drilled in being nice and what to say. Sometimes, they were hard to understand. We requested for a hot water time switch. Sun Boost said we can organize this ourselves for approximately $400. But the rep said Sun Boost can do it for $200 by sending a solar panel installer who is also an electrician.
The installer was a nice, young electrician who said he has done everything Sun Boost had asked by installing the changeover for the hot water timer switch.
We phoned and left messages for the electrician on 3 different occasions. He never responded. It wasn't until the electrician from our electricity supplier came to change our meter, that we found out that Sun Boost and their young electrician never installed an inverter switch for the hot water system. They still haven't had any explanation why they took our money but never gave us this service. We had been using hot water for 3 weeks, believing we were using solar.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
Purchase Price $4,191.00
1 comment
Hi Myra, We are really sorry to read your review and hear of the issues you've had. We had like to look into this issue, but unfortunately, we are unable to look up the details as we don't have enough information. Could you please send us an email to onlinesupport@sunboost.com.au, we will investigate and update you asap. Regards, Sun Boost Online

3 month's to hook up , now making power.

Origin hook up with smart meter was a hold up 3 month's from installation of panels to turning the unit on , loss of 3 month's sun power.lost income on power bill.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price $3,900.00
1 comment
Dear Valued Customer, We are very sorry to hear about the issues you’ve had with net meter installation. We submit the paperwork to respective electricity retailers as soon as we install the solar panels. We have shared the feedback to our technical team. Regards, Sun Boost Online

128461 Rex -- Wonderful service

Rex assisted with the installation of my new solar system. He is able to arrange a installation team that fits my time and contacted me multiple times before and after the installation to make sure everything goes fine. Thank you Rex!

Value for Money
Product Quality
Customer Service
Installation
1 comment
Hi Julia, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with Rex and he is equally happy. Regards, Sun Boost Online

124125-Wonderful service

The installation and service that i have got back has been very helpful.Truly appreciated,i'm satisfied with the feedback that i always got,you have been very helpful in helping me out in getting everything working properly. I would recommend if anyone asks me to have a solar system installed and would definitely pass on your contact

1 comment
Hi John, Thank you for reviewing us. We are glad to know that you are happy with the entire process of going solar, we will surely update our team about the feedback. Regards, Sun Boost Online

130761 About time we went solar

Installation was a breeze, complete and running in a day, starting savings as of 3 o'clock in the afternoon.
Good company to deal with so far.The process was easy and the tradies that did the install were excellent. Rang on the Wednesday and installed the following Monday, we will have to see how it goes in the future it is only new.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6 KW
1 comment
Hi David, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Installation

Dane came and did a good job with the installation very helpful. I also found the team in the sales section approachable, I have only just had it installed so cannot comment on the unit yet. Order Number: 127034

Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
1 comment
Hi Martin, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

Dodged A Bullet Before Starting

They were very aggressive in sewing up a deal. When the details were all agreed they asked for a deposit which was duly paid. After over a month of waiting they got back to me and said that they could not proceed with the installation because in essence their offer could not be fulfilled but if a variation to their original offer would be acceptable then they would be able to proceed. Very unprofessional. Wasted a lot of our time.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased NONE
1 comment
Dear Valued Customer, We are really sorry to read your review and hear of the issues you've had. We had like to look into this issue, but unfortunately, we are unable to look up your case as we don't have enough information. Could you please send us an email to onlinesupport@sunboost.com.au with your full name and contact details so we can arrange a call from our Supervisor. Regards, Sun Boost Online

It's a good product

The installing process was quick and productive.there was no people whom came to install them. The system is very easy to work thank to the wifi app that I have. Thanks for Kevin support with the app.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Umar, We appreciate your time to share the review. We have informed our team about the feedback. Looking forward for a great savings on your power bill. Regards, Sun Boost Online

Fantastic service from start to Finish thanks to Peter and Sophie for making it all happen. terry #60329

After a lot of unrealistic Quotes and Frustration and false promises from other companies. I gave Sunboost a call too see if their offer was real to what they advertised.( unlike others companies I had spoken too) I must say (special thanks) Peter and Sophie made the whole project a Hassle Free pleasurable experience from start to finish delivering every thing they said on time and date I decided for install to be carried out (with no hidden surprises). The installation crew who I cannot praise enough that came out were very courteous and professional, they did a great no mess vert tidy installation all in under one day, I'm so happy I decided to go with and join Sunboost, and would recommend without a doubt

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price $3,900.00
1 comment
Hi Terry, Thanks for taking the time to leave us a review! Great to hear we were able to provide you with all the information you needed to make an informed decision and that we were able to get you installed so quickly. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

Terrible customer service

Last week I only wanted a quote and to be free to get others before committing. After being pushy he hung up on me. He did the same today too

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Jules, We are really sorry to read your review and hear of the issues you've had. Would appreciate if you can share the contact details at onlinesupport@sunboost.com.au and we will arrange a call from our supervisor straight away. Regards, Sun Boost Online

125878 Very happy customer

Sunboost were a great company to deal with. Alway eager to help at every turn and flexible, yet quick customer service. Installed HT-SAAE panels and ABB inverter which once online has worked well.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased HT-SAAE
System Size6.6 KW
Purchase Price $4,500.00
1 comment
Hi Ben, Thank you for reviewing us. We are glad to know that you are happy with the entire process of going solar, we will surely update our team about the feedback. Regards, Sun Boost Online

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Questions & Answers

Sunboost has quoted me for Seraphim Panels with Solis inverter, can someone please advise if they have this installed at their place and also provide a performance review please. Many Thanks
2 answers
Yes they installed exactly what they quoted. My system generated 24-32kw every day, depend on the weather.What system did they install if you dont mind me asking please? Appreciate your response

Still struggling to get the wifi to work with the App on my phone. Green LED is permanently on the dongle at the inverter. Are we able to connect batteries to the 6.5kW system?
2 answers
Unfortunately I don’t reside at my property & haven’t attempted it yet but if you google “how to connect my growatt app to wifi solar system?” It comes up with some utube videos that might help. I have heard it’s a struggle in the reviews, so I hope this helps. Best of luck.If you have a solis system , youtube has links to help you connect. Otherwise contact the support team who will be more than happy to assist.

Hi is sunboost part of the Clean energy council approved solar retailer list?
4 answers
Yes they are CEC approved installers.No They Aren't ! Please check the given link to know about the CEC retailer list https://www.solaraccreditation.com.au/retailers/approved-solar-retailers.htmlPlease, for your own sake, use another solar company! Do not trust these people, after a threatening phone call from one of their people as we have caught them out in a lie, we are off to the lawyers tomorrow to commence legal action against them, as advised to us by Business and Consumer Affairs. Stay away from sunboost.

Details

Sunboost
CategorySolar Retailers
Contact Number 1300 786 266
Address2/65 Doody Street, Alexandria NSW 2015, Australia
Email Address info@sunboost.com.au
24-Hour Phone Contact No
Online Live Chat No
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Approved RetailerNo
Solar Connection TypeGrid-Connected and Hybrid

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