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Sunboost
4.4 from 945 reviews

Great product, price and support

Installers were quick and professional. Support through purchasing and afterwards has been quick and helpful. Morgan has been very helpful setting up my monitoring. My project number is: 63672. I have been encouraging any home owner to put solar on their house as the return on investment is many times better than other investments.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $4,200.00
1 comment
Hi Steve, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

Good service and a great result.

The entire service provided by Sunboost for my order 89512 was fantastic from Fiona who did my initial inquiry and sale and Melvin who sorted out the finer details and installation to perfection. Melvin contacted me on several occasions to ensure that everything was going as planned and to my high standard.
The installers Brad & Nathan were great, they arrived on time and did a great job and nothing was a problem. Melvin told me earlier that they (Brad & Nathan) were one of the best installer teams and I can see why. Brad & Nathan's motto is "do it right the first time and then you don't have to come back" and that is exactly what they did. Brad and Nathan cleaned up after themselves and made sure I was happy with the job, which I was. Melvin also called when the installers had almost finished which showed me that Melvin wanted to ensure that I was happy with the work. I am very happy that I have booked a second installation with this company.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 24 X 275 watt Seraphim pannels & 1 X solis 5 kW 1 Phase 2 MPPT Grid connect
System Size6.5 KW
Purchase Price $4,091.00
1 comment
Hi Alex, Thanks for taking the time to leave us a review! Great to hear we were able to provide you with all the information you needed to make an informed decision and that we were able to get you installed so quickly. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

Amazing Support Service!

The prompt response to my problem was both impressive and professional. Albert was patient, methodical and very informative. He outlined the cause of the problem, the method of dealing with it and then talked me through its resolution. Another reason for recommending Sunboost

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim: model SRP-275-6PB
Purchase Price $3,921.00
1 comment
Dear Valued Customer, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

Prices good, customer service good

Unfortunetly I need waiting few months for the installation but i get many promised date before so I lose much money becuse the summer go away now, and I need stay home few days and cancelling my jobs the days when I waiting the installation team when promised. the team how installing my system polite and working fast , but not respect my old house roof and leave many holes and broken roof panels after the job., the panels position not perfectly our maximum KW on the sunny day without any clouds 4.7KW , I ordering 6.6KW system with 5KW inverter. The inverter show me few times LimByVg code but the customer service helping for us via phone and maybe the problems fixed.

The price and the quality enough I think.

regards
Mike SA

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Solis inverter 5Kw, panels 24pc Solaris
System Size6.6 KW
Purchase Price $3,940.00
1 comment
Hi Mike, Thank you for sharing the concerns, our team is already working on the error which displays on the inverter, Matthew is co-ordinating with the technical team. We assure you quick solution to this issue. We will keep you informed on the next steps. Regards, Sun Boost Online

excellent customer service

Customer service is excellent. Easy to reach out and talk to.
Albert was Very helpful in identifying and resolving the issues. Thanks you Albert.
Will definitely recommend their services to any one seeking solar system.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Sharath, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with Albert and he is equally happy. Regards, Sun Boost Online

Project number 84351. The persons I spoke too name is Kevin.

I’ve spoken to a number of people within your company regarding my problem with the set up of my Wi-Fi and it wasn’t until I spoke to Kevin did I get any satisfaction. Kevin was able to help me out. He was excellent, he listen to my complaint, he understood my issue and gave me a solution. Once the new data login stick arrived I call Kevin we walked through the setup process together he resolved and issue behind the scenes and now I am able to get data on my monitoring system.
Once again Kevin assistance was greatly appreciated as I found I was going nowhere fast in getting a resolution to my problem.
Regards
Larry Davidson

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
1 comment
Hi Larry, Thank you for taking the time to leave us a review! We are glad to hear Kevin was able to give you such an exceptional service. Sorry for the initial hitch in resolving the WiFi issue. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Panels not installed in correct location and ugly wiring on roof.

Sunboost did not install the panels in the agreed position The result means the panel are only delivering half of what they should and ugly powe cabels along the roof.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
System Size6 KW
Purchase Price $4,500.00
1 comment
Hi Damien, Your feedback is incredibly important to us and we've been working hard to make improvements to ensure everyone has a great experience with us from start to finish. We have a paid software wherein we can measure the roof, however, our Clean Energy Council certified installers recommend the best orientation on the day of installation. We have informed our installation team about the feedback and they will get in touch with you. Regards, Sun Boost Online

Great Work

Hi my name is Loretta I am from the Mid North Coast NSW....I had a solar system installed during the week....the team who installed them were very experienced....I am very happy with Sunboost I would recommend them....ticked all the boxes

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solis
System Size5 KW
1 comment
Hi Loretta, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

30706 Morgan

Excellent instructions from Morgan in correcting issues with inverter setting. Very patient and understanding over the phone instructions. Very satisfied, Morgan was polite and clear with his instructions.
Overall results pleasing
Robert

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Robert, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Absolutely pathetic Sunboost

It started off fine, until an problem occurred. Then Sunboost were useless. I've had panels in my driveway for over 5 weeks, and I'm having to call them. When they finally answer, they try to charge me more to install them, then the original quote. This is still not finished. Just wanted to let anybody eles, thinking of using Sunboost. DON'T.

Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price $4,250.00
3 comments
Hi Gary, We will look into the issues raised in your review. Please share the project number / quote number for us to track the order, we need to investigate and assure you to resolve this asap. Alternatively please email us at onlinesupport@sunboost.com.au Regards, Sun Boost Online85091Hi Gary, thank you for sharing the order number, sorry for the inconvenience caused, we have escalated the issue to the Senior installation manager. Regards, Sun Boost Online

Albert the Great !!!

Great. All happened on time. Expert workers. Very polite and helpful. After sales service great. Helped my connect to wifi. Albert very helpful when I ring. Very professional and informative.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solax
System Size5.5 KW
1 comment
Hi Viv, Thank you for reviewing us. We are glad to know that you are happy with the entire process of going solar, we will surely update Albert about your feedback. Regards, Sun Boost Online

Can't wait for it to be turned on

All went very smoothly. Didnt take as long as we expected. Was worth the wait. We live rural so was hard to organize. The whole thing went well. No issues with the company Thank you

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $3,600.00
1 comment
Hi Dave, We appreciate your time to share the review. We have shared the feedback with our team. Looking forward for a great savings on your power bill. Regards, Sun Boost Online

28345 - Service from Kevin is Awesome

Recently my solar system have problem, I ring sunboost, the guy Named kevin handled my case He was very helpful from beginning to end. he helped me step by step to get my low generation issue sorted. highly recommended Sunboost. Thank you Kevin for making process so easy.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased solis
1 comment
Hi Hue, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

Inverter Quick Fix

Very Easy and Quick, had a error message on inverter after 40 days of use, stating Meter error
called Sunboost, they called back very quickly, and walked me through a fix on the phone, now all good

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina 270w poly
Purchase Price $0.00
1 comment
Dear Valued Customer, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Not happy with sales advise

I want to install the Maximum panels and sales team advise the Max in can install is 6.6Kw, but they ended up installing 5.8 Kw and 3 panels left behind. Very disappointing.

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased JinKo panel and Solax Inv
System Size5.8 KW
Purchase Price $5,500.00
2 comments
Dear Valued Customer, Thank you for the feedback. Sorry to hear about lesser panels installed on the roof. We usually use a paid software to check the roof dimensions, and its very rare that we install less panels against what is been offered. Please share the project number for us to have a look at the roof, alternatively please email us the details at onlinesupport@sunboost.com.au Regards, Sun Boost OnlineHi Team, Here is the Project Ref No - 83801. Your Sales team did not check the roof dimension at all, that's the problem. If you guys checked properly and told me exactly how many panels can fit on the roof, i could have upgraded the panels from 275Kw to 300Kw panels.

Kevin (58069)

We have issue with invertor after the installation was done but Kevin has good customer care service skill ,was very professional and able fix issue at end ,very happy with his service

Value for Money
Product Quality
Customer Service
Installation
1 comment
Hi Kavita, We appreciate your time to share the review. Hope the issue with inverter is resolved, Feel free to email us at onlinesupport@sunboost.com.au We have informed Kevin about the feedback. Looking forward for a great savings on your power bill. Regards, Sun Boost Online

Excellent customer support

After recently having solar installed in a professional manner all staff go out of there way for any questions regarding there product .Marcus has made me fully understand operational procedures

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Dear Valued Customer, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

Great customer service

Dealing with Sunboost was excellent from the start to the install and especially from Mike his information being accurate and simple nothing was too much trouble for him to help me

Value for Money
Product Quality
Customer Service
1 comment
Hi Wayne, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

We'll priced good service and easy to deal with .

Clean easy and pleasant.
Installation in 1/2 a day ,nice people who were curtious and conscientious.
Highly recommended given the saving in power & $$$$
Received a very good deal on 6kw system with Fronius inverter

Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6 KW
1 comment
Hi Chris, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

82547

The service from Sunboost has been excellent from the initial contact right through installation and most recently the support provided by Kevin when I needed assistance to set up the monitoring on my computer. The installation was done at the appointed time, the installers were professional and cleaned up after their work was done and Kevin's assistance was the icing on the cake!

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Murray, Thanks for taking the time to leave us a review! Great to hear we were able to provide you with all the information you needed to make an informed decision and that we were able to get you installed so quickly. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

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Questions & Answers

HI i have a sharp inverter 1.5kw shows a error....my question how much to install a 5kw inverter to my solar panels 1.5kw Thanks
3 answers
Can you call Cliff because I dont install solar panels, he is the best person to answer all my queries. Thanks0286460825Hi Tom, Please give us a call on 1300 786 266 to discuss the products and prices.

How do I log into my Sunboost solar system?
1 answer
It depends on the model of the inverter you have and what it supports. The handover documentation should have given you the details of the features and the setup process. Mine is a Solis inverter so I followed the instructions, setup wifi and then created a login with ginlong.com (the manufacturer of solis inverters). Simples and now I can see it from my iphone, ipad and mac from anywhere.

What if the solar panels are in 50% shade? Would the system generate enough kw to work and feedback to the grid?
1 answer
The selected installer will advise you the correct position to maximise your sun exposure - they do their homework befor they arrive - thats why the ask for photo’s of each side of your house so they can work our the suns position to give you the best return for your investment - everyone has shade at different times of the day - you will still be very happy with Sunboost - WE ARE !! Cheers Lee-Ann

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