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Sunboost
4.5 from 2,208 reviews

Reviews

(1,586)
(386)
(51)
(35)
(150)
  • Value for Money
    4.6 (1,179)
  • Product Quality
    4.5 (1,112)
  • Return Claim MadeYes (30) · No (1,210)
  • Customer Service
    4.5 (1,247)
  • Warranty Claim MadeYes (42) · No (1,198)
  • Purchase Price$5,123.72 (531)
  • Installation
    4.6 (1,094)

Reviewer Photos & Videos

  • More

Rip off service tactics - Be warned

published

My system trips out every time it rains. I paid $300 up front for a for a service. The technician reset the error logs and provided a quote to inspect and repair the sytem which included 'inspect the cabinet for signs of water ingress.' So the $300 I paid service I paid for did not include him inspecting the cabinet. I effectively paid $300 for their guy to come out and provide a quote. Extremely dissappointed. Never been ripped off so badly on a service call before.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

New Solar

published

Installation team advised time and day of installation and arrived on time. Due to the virus problem, the young man leading the crew rang the doorbell and stepped well back. The job was done quickly and neatly and the site left tidy.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astroenergy 330
See all answers
Brian Oxford

Brian OxfordSouth-East, TAS

Great Install but terrible Customer Service

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronenergy
System Size6.6 KW
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Deb1665

Deb1665Illawarra, NSW

Poor Communication

published

Beginning to wonder if I have made the right decision to go with Sunboost.
I have been given the run around for weeks and the communication is dreadful.
My job keeps getting delayed, wondering if it will ever happen.
They are not a member of the Clean Energy Council as they claimed.
Ask where they are and told in Sydney, I doubt it.
Generally not happy so far.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
Stephen Hayman

Stephen HaymanHunter Region, NSW

  • Verified customer

Fantastic.Free power every day.

published

The price for Sunboost to supply and install our 10kw system was fantastic. Job number 169710
The installer ON TOP electrical were also fantastic as they arrived on the time and date as stated in the contract. These workers were very polite and courteous when asked questions and they worked fast and cleaned up when finished. Still waiting on the power company to install our smart meter but will try to hurry them up in the tomorrow.
Would recommend this system to anyone that is after a solar system for a cheap price and a quantity installer.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solis
Purchase Price$6,499.00
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1 comment
Sunboost
Jessica S.Sunboost
Adrian

AdrianHunter Region, NSW

Great installation crew

published

Johan and his crew were very cooperative and said what they were going to do, followed by doing what they said they would do. They worked with us to get the ideal location for the panels. They cleaned up after themselves and were courteous throughout.

Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,591.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Ryan C

Ryan CCentral West, NSW

well organised operation with competent staff

published

Amazingly well organised installation crew. 6.6 Kw system installed in one afternoon. Consulted with me on arrival and were very flexible regarding the positioning of the panels and other matters.
Had an issue with the Wi-Fi monitoring connection to my computer and a simple phone call had a technician walk me through the solution. Very satisfied with the company so far

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy 330 W PERC Mono - half cut Cells. Model CHSM60M-HC-330. 20 panels
System Size6.6 KW
Purchase Price$3,991.00
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1 comment
Sunboost
Jessica S.Sunboost

Planet Future

published

The installation was done professionally and efficiently. It was done in one day and with no disruption in our house. When one of the installers failed to come, Jerry arranged immediately another installer. Jerry was in contact with us, provided his direct phone number and was personally interested if the other installer arrived and done everything in order. He found really great team of local electritions.

Customer Service
Value for Money
Product Quality
Installation
System Size6.6 KW
Purchase Price$4,650.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Laurie

LaurieSydney, NSW

  • Verified customer

Can't wait to start using electricity again -

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astroenergy
System Size6.6 KW
See all answers
1 comment
Sunboost
Jessica S.Sunboost
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Tet

TetSouth East Queensland, QLD

  • 5 reviews

Company of poor character.

published

We have been left in the dark, having paid our deposit.
Call them to see when the instalation will happen, just to be passed around.
They say they will call but nothing just lies.
Alan Boarder, Glenn Mc Grath Foundation who promoted the company im sure they dont realise how bad this company is looking.
Terry
QLD

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.5 KW
See all answers
2 comments
Sunboost
Jessica S.Sunboost
Tet
Tet

Can’t wait to see my electricity bill disappearing

published

I was lucky to deal with Garry who was very friendly, helpful and professional.
We had to reschedule the work and it was done smoothly and without any problem.
Thanks to Garry.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6,000 KW
Purchase Price$3,000.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost

Great Tradies

published

The installation was carried out thoughtfully, thoroughly and professionally by the three tradies. The panels and the electrical install can't fault it, neat and tidy and they left the job the same way. Very happy although having a problem with the WiFi. No hesitation in recommending Sunboost to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Sharon

SharonSydney Surrounds, NSW

  • 2 reviews

Very happy with our decision to instal solar, we should be able to reduce our electricity bill by quite a lot.

published

The installers arrived around 7am, they introduced themselves and told us that the install should be completed by midday. The whole system was installed and up and running by noon. Very polite, friendly and efficient workers. When the job was completed all the rubbish was packed up and taken away.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy 330 W PERC Mono - 120
System Size6.6 KW
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Diana Titterton

Diana TittertonSydney Surrounds, NSW

  • 2 reviews

Not much communication

published

The installation of the panels were great, the crew were friendly and efficient very tidy and explained how things will work from now on, They cleaned up after them selves

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy mono black tier 1 panel
System Size5 KW
Purchase Price$3,651.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
P Petruzzella

P PetruzzellaMetropolitan Adelaide, SA

Set up wifi

published

Albert contacted me and was very professional in assisting me with my problem he spoke very good English and was easy to understand. I give him 10 out of 10.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Solis
System Size5 KW
See all answers
1 comment
Sunboost
Jessica S.Sunboost
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Order No;145357. A very Professional Installation neat & tidy

published

Arrived early, went about their installation, I was amazed at time taken to have it installed & up & running, finished for lunchtime. All rubbished place in garbage bins, pleased with job.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 20x330 watt Astronergy panels
Purchase Price$3,791.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
José Barboza

José BarbozaIllawarra, NSW

This is perfect

published

The installation was amazing well spoken installers very well organised to do the job , and on the end Of the job they leave everything clean . No issue at all I’m very happy with the job

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Sunboost
Jessica S.Sunboost

The reviewer stated that an incentive was offered for this review

Kristina Turner

Kristina TurnerSouth-Eastern Region, NSW

Service call

published

Monika contacted me regarding voltage configuration re my inverter. Service team is contacting my electricity supplier to undertake a meter change to a smart meter.
5 stars from me.

Many thanks

Kristina

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Astronergy 315 W PERC Mono - 60 cells
System Size5 KW
Purchase Price$4,021.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Rod

RodHobart, TAS

  • 4 reviews

Great service - not!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 275w Model SRP-275-6PB
System Size6.6 KW
Purchase Price$4,749.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost

The reviewer stated that an incentive was offered for this review

JP Energy Solutions efficient installation. 170464

published

Jason and his team were redirected to install our panels after their booked installation was not able to proceed. Upon arrival they worked tirelessly to complete the installation in an efficient and timely manner, working through to 6:30pm. They were friendly and courteous and we were very happy with the standard of their work.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$3,691.00
See all answers
1 comment
Sunboost
Jessica S.Sunboost
Page 1 of 111

Questions & Answers

simon w.

simon w.asked

Hi Sunboost Team,

A member of yours called Mr Jacob sent me several messages about Promotion of your solar panels. As soon as I paid a deposit of $500.00 , I have not heard from him again. Is this a scam?

Simon
0427644771

No answers
Bhaumick

Bhaumickasked

Hello I jsut want to know that how i can register by using mobile app as i got free monitoring stick.

1 answer
Ryan C
Ryan C

Hi Bhaumick
I rang this number (not sure where I got it from) 1300 786 266 and spoke to Alex. He was really helpful and walked me through setting up my PC and Wi-Fi. I also downloaded the set up instructions for installing the Solis Wi-Fi Stick - use this link https://www.nuvisionenergy.co.uk/index.php?route=pavblog/blog&id=31. I also downloaded the app onto my android phone and it works fine too. Cheers Ryan

Donald  Peterkin

Donald Peterkinasked

How can I be assured of the veracity of these reviews?

2 answers
Dale
Dale

Hi Donald,
I have just arranged a 6.6Kw solar system for my mother in law in Rutherford NSW. She had it installed yesterday but still waiting for the power company to install the smart meter. She is very happy with the installation crew and I was very happy with the cost for one, and the process from start to finish was pretty seamless. I can only say that I had a good experience and was quoted about half the cost of other installers. It gets pretty confusing with panel quality etc but we just went with what we could afford. If the warranty is there and it is, I couldn't see a problem. So from someone that has just gone through the process with my mother in law and have started the installation process with my own parents I can assure you that at least in the Maitland/Hunter region you won’t be disappointed.
Regards Dale

Donald  Peterkin
Donald Peterkin

Hello Dale.
Thank you very much for taking the time to reply to my question.
Kind regards
Don Peterkin

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