Sunboost

Fantastic Quick service. They used a 3rd party installer JD electrical who were also fantastic. Purchased Fox battery 42kwh system. Power bills gone from $300 a month to $20 a month.

Sunboost themselves were OK. Had some last minute changes to the install date which resulted in days off work and lost wages, but we worked around that. The Installers though were absolutely atrocious. Left us with a system that was not configured properly and not switched on. Had to configure it myself and get it running. Cost me lost wages… Read more

playing telephone tag with sunboost trying to get it sorted, but in the end, I just had to fix it myself as their help was limited.

I was able to do that because I have a good understanding of how the system works and why it wasn’t working properly. But for any person that just wants the installers to come, do their job and leave you with a working system, I could not recommend these people.

Sunboost seemed to be selling and installing these systems without knowing how they actually work. I would not get them to do any work in the future and I would not recommend them.

An excellent process throughout, Sunboost has followed it from start to finish regarding battery location, additional panels and finally installation and liaison with the necessary authorities. Can’t recommend them enough. Show reply

We had a 20kWh battery system and new inverter installed, after our previous inverter stopped working. Everyone at Sunboost, from the initial contact regarding the warranty claim, to the sales team, to installation and technical support + trouble… Read more ·  1

shooting, Agnes, Michael, Adam and Colton were all very efficient, polite and prompt. It was a pleasure to deal with each of the guys, as they were patient with me, explained every detail and got back to me without having to chase anyone up. Everything works well now and we are very happy with the great customer service and support!

The installation process was smooth and the installers were helpful in getting the solar panels and battery installed at my property without any issues. They were also helpful with installing the app and walking us through all necessary information and and were helpful in answering our questions.

Process was great, from providing a quote, discussing best options and then installation. System has been operating for almost two weeks and there are no issues - should have got this much earlier based on the savings we are making

Easy company to deal with, excellent communication, really helpful installer's and they did a great job, on time, finished the job and cleaned up after themselves. excellent all round good experience

Well it finally happened. I had Sunboost clean my solar panels and check all connections for corrosion. They charged over $800 for the job that took a single tech less than 2 hours. The tech was great and did an amazing job but the fees are ridiculous and almost the same amount that I've saved in the past year. Will be looking elsewhere next time.

Satisfied with the work done however a site inspection of the premises before signing up should be mandatory. I was advised that a separate granny flat (gf) would benefit from the solar system however when the installation team came out they advised me that the gf would not be linked to the system due to having its own electrical sub board. I now… Read more

have to get a separate system for the gf with its own inverter. The sales person should have asked the sub board question to validate that what she was telling me was accurate as this would have influenced me on the size of the system I chose. This highlights the need for attention to detail by sales staff and site inspections prior to finalising the quotation.

My system was poorly installed and was disconnected after being considered unsafe/uncompliant by Energex. I received no Safety Certificate! It's been 3 months now without a confirmed fix date. Sunboost has recognized the issue but has been extremely slow in follow-up. Still hopeful they will come fix it soon and I can give positive update.

I'm only giving 4stars because in my opinion Sun boost objective is getting the sale in the bag. The whole pre sale transactions consisted of me taking photos of where the batteries could be located, floor plans of the house. I also provide a second option for the location of battery. After reviewing the photos Sunboost decided the first option… Read more ·  1

was ok.They provided a quotation. I accepted the quote, paid the deposit. A couple of days later I receive a phone call from Sunboost saying the installer would be there on Monday. Also the caller indicated the remaining amount to be paid by the Monday. On the Monday before the installer arrived I receive a SMS telling me to deposit the remaining amount. I deposited into the nominated bank account. A few moments later the installer arrives to carry out the installation of the batteries. Before the installation could be undertaken, the installer undertook mandatory safety and regulations requirements and found the location chosen didn't meet the requirements. The location of the second option was viewed and passed the mandatory safety checks. This location was approved. Now the Stinger with the relocation came additional cost. And before any work got started, I had to deposit that amount of money. I was a little pissed off to say the least, and I vented this to Sunboost staff. Instead of conducting a sale in front of a computer screen have someone who has experience in the mandatory rules and regulations out to people homes and provide a true quote. If I want an Electrician or a Plumber, Carpenter to the location and provide a quote. I have no qualms with the installer he did and excellent job and set up the app and explained how it all worked.

I would like to provide some feedback regarding the recent service/maintenance on our solar system. Before I do this I'd like to acknowledge that we have used Sunboost to install our solar panels in 2023, and then in 2026 you installed our solar battery system. On both occasions we were very happy with the work and outcome, and left positive… Read more

reviews.

But this service/maintenance that was recently carried out has left us very disappointed. We feel that we didn't receive a proper job for the $700.00 we paid. In fact, you seemed more interested in us paying the $700 before the service was actually carried out.

The technicians were only on the roof for a total of 15 minutes. Yes, I timed it. I can't see how you can properly inspect and clean 16 panels that were on 3 different areas of the roof in that short amount of time.

We have 6 panels on west side of main roof, 5 panels on north side of main roof, and 5 panels on north side of 2nd story. I'm not sure that the technician went onto 2nd story to do an inspection and panel clean.

Before the technicians arrived, I messaged them to confirm they were still attending. I also asked them the approximate timeframe they would need to carry out service. I was told 1 - 1 and 1/2 hours, depending on condition of panels.

When they arrived I greeting them and pulled out a list of what was included in complete system check. They glanced at it but didn't seem too interested. I went inside and let them set up their equipment.

We feel you have let us down on this occasion, as a valued repeat customer.