??!
1 photo
Sunboost
4.4 from 957 reviews

Sunboost Solar.... Excellent!

Easy Installation process. Kevin 99225 from Tech support was very knowledge able and helpful setting up the Solis inverter for the first day. Everyone I have dealt with so far have been very helpful. Problem with Wi fi stick still to be sorted...minor issue though.

Value for Money
Product Quality
Customer Service

Problem Solving

Both Albert and Marcus help resolved the issues that I was experiencing with my WIFI connection.
They both took the time to go through the elimination process until we had a successful connection

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Easy, trouble free purchase and installation

The whole process from initial inquiry to installation has been easy and trouble free. Poonam was able to quickly identify the right system for our house, quoted me a price I was happy with and arranged an installation date that suited me. Laurence, who installed the system did a really professional job, installation was neat and tidy and all rubbish removed.
Paul (ref no 91020

Value for Money
Product Quality
Customer Service
Installation

Early Review- just installed

Very easy installation. Installation team polite and informative. The set up of the Inverter internet app was confusing and needed much help from Sunboost I.T. help desk. Eventually got it sorted.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase Price $3,791.00

Excellent company to deal with, highly recommend them.

All of the staff at Sunboost have been great to deal with and very helpful in dealing with any question which I asked.
I would recommend them without hesitation.
Also, the electrician who did the installation deserves a big wrap too!

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
1 comment
Hi Michael, Thanks for taking the time to leave us a review! Great to hear we were able to provide you with all the information you needed to make an informed decision and that we were able to get you installed so quickly. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

Pleased customer

This is a second system within the household. This system was designed with the panels facing 50/50 east/west ( no more room with the areas facing north). I am pleasantly surprised by its performance.
The newer system installed by Sunboost outputs almost an identical amount of energy as my older system
(of very similar size) but with all panels facing North.
There was a bit of waiting involved, but once the installation team showed up, the system was installed quickly, works better than expected and looks great on the roof.
Regardless of the fact, that I don't qualify for the Victorian rebate (I had another solar system installed already), the price offered by Sunboost represents excellent value for money. I could not be happier.

I want to thank Mark and others from the local Victorian installation team, as well as Travis (solar advisor), Craig (solar project & installation coordinator) and finally Morgan from the service department,
helping me with the monitoring system.
Thank you, guys.

Value for Money
Product Quality
Customer Service
Installation
1 comment
Hi Chris, Thank you for reviewing us. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. We have shared your feedback with our team and they are equally happy whilst dealing with you. Regards, Sun Boost Online

Extremely happy with the whole process.

It has now been many months since I had additional 6.6kw system installed and the results of my electricity bill has been nothing short of amazing. My summer bill (previously $1500) was las week $303. The installation process was excellent. A hiccup to start as I have cathedral ceiling so no roof cavity and the installer came up with a solution. Just wonderful. The best advice I can give, try to run everything you can through daylight hours. Pool Solar, pool cleaner, washing machine, dryer air conditioner and dishwasher are the major things I use and I watch my monitor for best results.
Highly recommend Sunboost.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Jennie, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. Good to know the savings on your power bill. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

Great customer service.

I am very happy with the service I've received from Sunboost. The setup process was challenging but their customer service is amazing. Special thanks to Morgan who ralked me through the process over the phone.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Dear Valued Customer, Thanks for taking the time to leave us a review! We have shared your feedback with our team and they are equally happy whilst dealing with you. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

24132

Morgan was very helpful. Such a pleasure to deal with. Highly recommend Sunboost. Solved my simple problem in a matter of minutes. Very quick service and great that you can speak to somebody straight away.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Phil, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with Morgan and he is equally happy. Regards, Sun Boost Online

96782 Morgan - Thanks for your support wifi

Installation good. The monitoring tool working to check online ginlongmonitoring. Well done
Thanks to the Sunboost team to the answers in relation to Warranty and support questions.
Wifi setup done correctly after changing the data logger

Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
1 comment
Hi Ravin, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

Bordering on scam, disorganised.

Charged an extra undisclosed $600 on finance as an "application fee", and installation date kept sliding while we sorted it out

Call centre out of India, and they use sneaky sales tactic to get your deposit, making it harder to walk away.

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Steve, We will look into the issues raised in your review. Please share the project number / quote number for us to track the order, we need to investigate. Alternatively please email us at onlinesupport@sunboost.com.au We will update you on the reason for delay in installation asap. Regards, Sun Boost Online

good, I am happy

The panel installation process was easy and we had no issues with the company. The customer was alright and could have been better but everything else was good.
Thank you for the support

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi John, We appreciate your time to share the review. We have informed the sales team about the feedback. Looking forward for a great savings on your power bill. Regards, Sun Boost Online

Great product, price and support

Installers were quick and professional. Support through purchasing and afterwards has been quick and helpful. Morgan has been very helpful setting up my monitoring. My project number is: 63672. I have been encouraging any home owner to put solar on their house as the return on investment is many times better than other investments.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $4,200.00
1 comment
Hi Steve, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

Good service and a great result.

The entire service provided by Sunboost for my order 89512 was fantastic from Fiona who did my initial inquiry and sale and Melvin who sorted out the finer details and installation to perfection. Melvin contacted me on several occasions to ensure that everything was going as planned and to my high standard.
The installers Brad & Nathan were great, they arrived on time and did a great job and nothing was a problem. Melvin told me earlier that they (Brad & Nathan) were one of the best installer teams and I can see why. Brad & Nathan's motto is "do it right the first time and then you don't have to come back" and that is exactly what they did. Brad and Nathan cleaned up after themselves and made sure I was happy with the job, which I was. Melvin also called when the installers had almost finished which showed me that Melvin wanted to ensure that I was happy with the work. I am very happy that I have booked a second installation with this company.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 24 X 275 watt Seraphim pannels & 1 X solis 5 kW 1 Phase 2 MPPT Grid connect
System Size6.5 KW
Purchase Price $4,091.00
1 comment
Hi Alex, Thanks for taking the time to leave us a review! Great to hear we were able to provide you with all the information you needed to make an informed decision and that we were able to get you installed so quickly. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

Amazing Support Service!

The prompt response to my problem was both impressive and professional. Albert was patient, methodical and very informative. He outlined the cause of the problem, the method of dealing with it and then talked me through its resolution. Another reason for recommending Sunboost

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim: model SRP-275-6PB
Purchase Price $3,921.00
1 comment
Dear Valued Customer, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

Prices good, customer service good

Unfortunetly I need waiting few months for the installation but i get many promised date before so I lose much money becuse the summer go away now, and I need stay home few days and cancelling my jobs the days when I waiting the installation team when promised. the team how installing my system polite and working fast , but not respect my old house roof and leave many holes and broken roof panels after the job., the panels position not perfectly our maximum KW on the sunny day without any clouds 4.7KW , I ordering 6.6KW system with 5KW inverter. The inverter show me few times LimByVg code but the customer service helping for us via phone and maybe the problems fixed.

The price and the quality enough I think.

regards
Mike SA

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeNo
Panel Purchased Solis inverter 5Kw, panels 24pc Solaris
System Size6.6 KW
Purchase Price $3,940.00
1 comment
Hi Mike, Thank you for sharing the concerns, our team is already working on the error which displays on the inverter, Matthew is co-ordinating with the technical team. We assure you quick solution to this issue. We will keep you informed on the next steps. Regards, Sun Boost Online

excellent customer service

Customer service is excellent. Easy to reach out and talk to.
Albert was Very helpful in identifying and resolving the issues. Thanks you Albert.
Will definitely recommend their services to any one seeking solar system.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Sharath, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with Albert and he is equally happy. Regards, Sun Boost Online

Project number 84351. The persons I spoke too name is Kevin.

I’ve spoken to a number of people within your company regarding my problem with the set up of my Wi-Fi and it wasn’t until I spoke to Kevin did I get any satisfaction. Kevin was able to help me out. He was excellent, he listen to my complaint, he understood my issue and gave me a solution. Once the new data login stick arrived I call Kevin we walked through the setup process together he resolved and issue behind the scenes and now I am able to get data on my monitoring system.
Once again Kevin assistance was greatly appreciated as I found I was going nowhere fast in getting a resolution to my problem.
Regards
Larry Davidson

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
1 comment
Hi Larry, Thank you for taking the time to leave us a review! We are glad to hear Kevin was able to give you such an exceptional service. Sorry for the initial hitch in resolving the WiFi issue. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Panels not installed in correct location and ugly wiring on roof.

Sunboost did not install the panels in the agreed position The result means the panel are only delivering half of what they should and ugly powe cabels along the roof.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
System Size6 KW
Purchase Price $4,500.00
1 comment
Hi Damien, Your feedback is incredibly important to us and we've been working hard to make improvements to ensure everyone has a great experience with us from start to finish. We have a paid software wherein we can measure the roof, however, our Clean Energy Council certified installers recommend the best orientation on the day of installation. We have informed our installation team about the feedback and they will get in touch with you. Regards, Sun Boost Online

Great Work

Hi my name is Loretta I am from the Mid North Coast NSW....I had a solar system installed during the week....the team who installed them were very experienced....I am very happy with Sunboost I would recommend them....ticked all the boxes

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Solis
System Size5 KW
1 comment
Hi Loretta, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with our team and they are equally happy. Regards, Sun Boost Online

Page 1 of 48

Questions & Answers

HI i have a sharp inverter 1.5kw shows a error....my question how much to install a 5kw inverter to my solar panels 1.5kw Thanks
3 answers
Can you call Cliff because I dont install solar panels, he is the best person to answer all my queries. Thanks0286460825Hi Tom, Please give us a call on 1300 786 266 to discuss the products and prices.

How do I log into my Sunboost solar system?
1 answer
It depends on the model of the inverter you have and what it supports. The handover documentation should have given you the details of the features and the setup process. Mine is a Solis inverter so I followed the instructions, setup wifi and then created a login with ginlong.com (the manufacturer of solis inverters). Simples and now I can see it from my iphone, ipad and mac from anywhere.

What if the solar panels are in 50% shade? Would the system generate enough kw to work and feedback to the grid?
1 answer
The selected installer will advise you the correct position to maximise your sun exposure - they do their homework befor they arrive - thats why the ask for photo’s of each side of your house so they can work our the suns position to give you the best return for your investment - everyone has shade at different times of the day - you will still be very happy with Sunboost - WE ARE !! Cheers Lee-Ann

Similar listings