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Sunboost
4.4 from 1,116 reviews

Quickness with the quotation

After the installation, we are happy with local contractor. Follow-up after installation after we have meter installed to accept the solar power. After installation, we called customer support and spoke with Adam who run through the whole process with me so that i could understand it. Thanks.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
Purchase Price $4,200.00

Very good service and price.

Very easy to deal with, very quick installation and the installers very easy to get along with placing the inverter where I wanted it without hassle. All paperwork promptly sent to me for rebate claim and system looks very neat, cheers. Would recommend Sunboost.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seriphim
System Size6.6 KW
Purchase Price $5,600.00

Feels good

Installation was very professional, The Team turned up, they were very courteous trades men.
Any queries I had were dealt with without problem, Usually by a personal contact, who replied in very good time.

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina
System Size6 KW

Great Experience

Sunboost made the process very simple and smooth.

The price was fantastic for such a large unit and we are excited to save on our power bills.

We would recommend Sunboost to anyone.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $3,700.00

Smooth process

Everything went well, inverter was installed a little higher but Adam got on to that straight away within three days, installer came back out & lowered it down and fixed the issue.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim
System Size6.6 KW
Purchase Price $3,591.00

Happy with the product.

The delivery and installation was on time. Installers were professional and polite.
Tom was always helpful and explained the whole system to me. The only problem I had was with setting up the WiFi and the App., but I think I have managed it now. Thanks Sunboost.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.5 KW

Excellent Company to deal with

Hi Sunboost (92478 (Luke) What a difference it make to deal with an excellent company with great customer service. All members of staff were we dealt with were all excellent I could not fault them in anyway. Fast service, installation was completed fast and the installer was also excellent helpful.
Well done Sunboost keep up the high customer service you will do well.

Very happy customer from Drysdale Vic.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 275 W Poly Silver Frame
System Size6.6 KW
Purchase Price $4,721.00

work not delivered

the people delivering the system forgot to leave the frames to stand the panels up , the installers said they would get them as it happens all the time ,got home from work with all installed . when the sparkle came to inspect the instillation . i asked what angle the panels should be on ,he said 37 ,but said mine were lying flat,
then asked the installer what happened why are they not standing up ,he said that i would loose the middle row of panels from shadowing my roof is 10mts x 7 mts then said they could not fix them down , so now all my panels are lying flat ,then asked how is going to refund my $600.oo back and why didnt someone tell me about the work not do ,it feels like they tried to get away with it then it tripped out 3 times . what can i say

Value for Money
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price $5,300.00
1 comment
Dear Valued Customer, Please share the order number and we will look into the issue. You can email us the details as well at onlinesupport@sunboost.com.au Regards, Sun Boost Online

Worst customer support I’ve ever come accross

Over a month waiting for installation promised earlier.

Won’t allow us to cancel due to their inability to understand details

Made complaint to return deposit through third party as company refuse to cancel service and call us a few times a day trying to sell us the product again and again

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Harry, Please share the order number and I assure you a quick update after reviewing the issue. We will definitely resolve thistle way you wish to go about it. Request you to email us at onlinesupport@sunboost.com.au Regards, Sun Boost Online

Perfect support from Sunboost

I am extremely happy with my recent installation of my Sunboost Solar system. The installation went perfectly. The installers were on time and very professional. The support Monika from Sunboost was second to none. Very nice lady who followed up ensuring I was perfectly happy. I am recommending Sunboost to anyone thinking of installing a solar system including my family.
Charles. Ettalong Beach NSW

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunboost
System Size6.5 KW

After many phone calls - Matter resolved

Original installation was excellent, however after Origin connected Solar Panels via smart meter to electricity box. I noticed we was receiving less than my neighbor who had same inverter but one extra panel. Contacted Sunboost many times advising I thought maybe one of the banks of 11 panels was not connected. After three weeks of continuous phone calls and receiving no resolution to the problem, advising Sunboost to please remove and refund payment. Sunboost then had a representative call out to my premises, and lo and behold I was correct, one of the switches to 11 panels was not working. Today am receiving nearly the equivalent power as my neighbor. Sunboost please listen to your customers more.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 22 X 300 Watt CSUN 300 W Mono Black Frame
Purchase Price $4,750.00

Very efficient and courteous

There were no issues in regard to the installation of our 24 panels and system. The job went smoothly, joel, the electrician, was very informative and helpful explaining the details of the system to me would recommend sunboost to anyone who is thinking of a solar system.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased NIL
System Size6.6 KW
Purchase Price $3,600.00
1 comment
Dear Valued Customer, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy whilst dealing with you. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

Hopefully more savings on my bill

Installation was great, no mess left for me to clean up. Installer kept in touch with me on the progress as I had to be away on the day. Company was great to deal with.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Pat, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Overall Installation.

Overall the installation went smoothly. The installers were very polite and informative and hard working. I was however, slightly disappointed that the map of the location of the panels was to split the amount of panels in half, when as discussed with your office, we would have preferred more panels on the north side. So this means that I am not achieving the optimum percentage on the north side.
After the metre was installed, I contacted Dwayne from your office to advice how to connect the wifi. He put me through to Monika who was very helpful and informative.
Hopefully we are up and running and it will be ok. Just waiting for confirmation from Monika.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Rita, Thank you for reviewing us. We are glad to know that you are happy with the entire process of going solar, we will surely update our team about the feedback. The panels installed are high efficiency and we are sure the generation from the solar panels will be up to the mark. Looking forward for a great savings on your power bill. Regards, Sun Boost Online

Great Savings

Sunboost were great to deal with, Max is on the ball with his knowledge about solar. My first bill I got $56 credit so cannot wait till my next bill and see if I get the same. I also got a $100 credit for referring a family member. Thanks to Max at Sunboost…
Zara helped me get a noise fixed on my roof that the installers made, she was a great help

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 6.6Kw System
System Size6.6 KW
Purchase Price $3,450.00
1 comment
Hi Mark, Thanks for taking the time to leave us a review! Great to hear we were able to provide you with all the information you needed to make an informed decision and that you are already in credit on your first electricity bill after installing solar system with Sunboost. Thanks again and we hope you enjoy all the savings your new system will bring! Regards, Sun Boost Online

Sunboost has been absolutely fantastic, should have done this long ago.

The installation was a breeze. The company was great, and there have been no issues with the system or the company. thankyou Sunboost. I would certainly recommend Sunboost. In my first 3 months I got a credit from my electricity retailer.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Panel Purchased Dont know
System Size5.5 KW
Purchase Price $3,100.00
1 comment
Hi Chris, Thank you for taking the time to leave us a review! We are glad to hear we were able to give you such a great experience and that you are in credit on your first electricity bill. We hope you enjoy the savings your solar system bring for many years to come. Regards, Sun Boost Online

Great service and communication

2nd house our family has Had done works very well, Had a small fault 3 weeks after installation but they managed to diagnose and fixed over the phone in 15 minutes all is well thanks Adam

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suu boost
System Size6.6 KW
Purchase Price $3,690.00
1 comment
Dear Valued Customer, Thank you for the review. We are glad to know you had a great experience whilst dealing with Sunboost. We have shared your views with Adam and he is equally happy. Regards, Sun Boost Online

Looking to the future now!

My house should have been looked at first to work out how to arrange the pannels and then work the costings. The internet recording of solar should have been set up the same day. After saying this I am very pleased to take part in the future with solar as part of the mix with power line connection. The way of what comes in may change as in coal to renewables, but my solar travels out is from the sun, so I am doing my part for my part of the world. Change will not come from the Government, but I at least have made my change and am HAPPY to do so!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.05 KW
Purchase Price $4,500.00
1 comment
Hi Don, Thank you for taking the time to leave us a review! We are glad to hear that you have done your bit to save the Environment by installing solar panels with Sunboost. We also want to inform you about our initiative to Donate $1 each panel totaling $12000 monthly to McGrath Foundation to sponsor a nurse for Cancer patients. Regards, Sun Boost Online

Customer Support

Panel installation was easy. Initially quote does not contain all costs even though they may be another's responsibility. Customer should be made aware of such as reprogramming smart meter for extra solar capacity

Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Garry, Thank you for reviewing us. We will surely update our team about the feedback. The solar meter installation and charges are taken care by the electricity retailer. Regards, Sun Boost Online

Brilliant service. Installation nicely done. Backup service with Wifi installation was wonderful.

Installation of equipment was done professionally and well. Sales team was also efficient with good information on the system and feedback on options. System worked immediately from installation. Wifi connection was impossible without Zara but good once installed.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina 345
System Size5 KW
Purchase Price $4,200.00
1 comment
Dear Valued Customer, Thank you for reviewing us. We have shared your feedback with our team and they are equally happy. We are glad to know you are happy with the entire process going solar with Sunboost. From start to finish. Regards, Sun Boost Online

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Questions & Answers

Hi I need to contact Roger at Sunboost can anyone help me with his contact details please.
1 answer
Hi Glenys, Roger tried calling you yesterday, and sent an email as well. He has shared his direct number on email. Feel free to call him.

What is the brand of the panel that sunboost use.
1 answer
Hi Dean, thank you for contacting Sunboost, we deal with all the best panels available in the market. Currently we have special promotions running with Seraphim panels.

HI i have a sharp inverter 1.5kw shows a error....my question how much to install a 5kw inverter to my solar panels 1.5kw Thanks
3 answers
Can you call Cliff because I dont install solar panels, he is the best person to answer all my queries. Thanks0286460825Hi Tom, Please give us a call on 1300 786 266 to discuss the products and prices.

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