Not installed the panels where I said
Before installing the panels, we discussed the location on the roof but they not installed the panels where we discussed. The way of talking was very disappointing and I think this is very rude to speak to the customers like this and instead I talked him politely. They handled rooftiles very hardly and broke some but I am lucky I got some spare one. They replaced all. Otherwise all good. Spent $1000 more and installed good panels and Fronius inverter. When sunshine is outside, the inverter showing more than 5kw.
Quick, efficient professional 130738
Rex, Brian and Peter very helpful. All things discussed delivered and installation organised quickly. Installers professional and on time. Wifi connection working just waiting on meter upgrade by retailer which should be soon.
What A Surprise!
We had considered getting solar panels for a long time but always thought it would be too expensive & too difficult. What a pleasant surprise! The whole process with Sunboost was clear & straightforward from the beginning with Logan & Dwayne keeping us informed every step of the way. The team who installed our panels were very competent & highly efficient, so thanks to them we are now on our way to significantly reduced electricity bills. We therefore have no hesitation in recommending the Sunboost company. Congratulations & thanks so much guys!
89191 Kevin, great service
Installation went well without any problems
We have had problems with our electricity provider with the change over but Sunboost have been very helpful and done all possible to help out. Were very helpful in every other way and there follow up is excellent.
Great system, great price and great work!
The end to end process went smoothly, from Martin in sales, Debbie handling installation and Ryan and his team installing the 6.6 Kw system, which was completed and working before lunch on 13th September. Good work by all involved.
Ref.no. 39384 Thanks Morgan you have been a great help and I would never of reconnect without your help.
Morgan guided my through resetting the Wi-Fi network to the inverters for my solar panels and was very patient as well as great help. I would be happy to use Morgan any time.
WORK DAN IN PROFESIONAL MANAR.
Every job is hard on Roof Tile on hot day. Company is trustworthy with my respect.Congratualation to the working people to be very good installers and thanks to Lovely Sofie and Dan to be lovely people.
Very good customer service!
Morgan from Sunboost customer service had such a great and fast resolution for my issue. without being hard and unresponsive he handle my fault data stick right away by sending new one within few days as replacement. Reputation of the company does matter guys.
Very good customer service & prompt action
Installation process is quite easy.....
Staff is very friendly & helpful..
They explained everything......
I had some issues after installation
After my email they take action very prompt..
It’s very impressive..
I would recommend to my family & friends..
DO NOT RECOMMEND
BEWARE! All the representatives have been well drilled in being nice and what to say. Sometimes, they were hard to understand. We requested for a hot water time switch. Sun Boost said we can organize this ourselves for approximately $400. But the rep said Sun Boost can do it for $200 by sending a solar panel installer who is also an electrician.
The installer was a nice, young electrician who said he has done everything Sun Boost had asked by installing the changeover for the hot water timer switch.
We phoned and left messages for the electrician on 3 different occasions. He never responded. It wasn't until the electrician from our electricity supplier came to change our meter, that we found out that Sun Boost and their young electrician never installed an inverter switch for the hot water system. They still haven't had any explanation why they took our money but never gave us this service. We had been using hot water for 3 weeks, believing we were using solar.
3 month's to hook up , now making power.
Origin hook up with smart meter was a hold up 3 month's from installation of panels to turning the unit on , loss of 3 month's sun power.lost income on power bill.
128461 Rex -- Wonderful service
Rex assisted with the installation of my new solar system. He is able to arrange a installation team that fits my time and contacted me multiple times before and after the installation to make sure everything goes fine. Thank you Rex!
John S Muller
The installation and service that i have got back has been very helpful.Truly appreciated,i'm satisfied with the feedback that i always got,you have been very helpful in helping me out in getting everything working properly. I would recommend if anyone asks me to have a solar system installed and would definitely pass on your contact
130761 About time we went solar
Installation was a breeze, complete and running in a day, starting savings as of 3 o'clock in the afternoon.
Good company to deal with so far.The process was easy and the tradies that did the install were excellent. Rang on the Wednesday and installed the following Monday, we will have to see how it goes in the future it is only new.
Dane came and did a good job with the installation very helpful. I also found the team in the sales section approachable, I have only just had it installed so cannot comment on the unit yet. Order Number: 127034
Dodged A Bullet Before Starting
They were very aggressive in sewing up a deal. When the details were all agreed they asked for a deposit which was duly paid. After over a month of waiting they got back to me and said that they could not proceed with the installation because in essence their offer could not be fulfilled but if a variation to their original offer would be acceptable then they would be able to proceed. Very unprofessional. Wasted a lot of our time.
It's a good product
The installing process was quick and productive.there was no people whom came to install them. The system is very easy to work thank to the wifi app that I have. Thanks for Kevin support with the app.
Fantastic service from start to Finish thanks to Peter and Sophie for making it all happen. terry #60329
After a lot of unrealistic Quotes and Frustration and false promises from other companies. I gave Sunboost a call too see if their offer was real to what they advertised.( unlike others companies I had spoken too) I must say (special thanks) Peter and Sophie made the whole project a Hassle Free pleasurable experience from start to finish delivering every thing they said on time and date I decided for install to be carried out (with no hidden surprises). The installation crew who I cannot praise enough that came out were very courteous and professional, they did a great no mess vert tidy installation all in under one day, I'm so happy I decided to go with and join Sunboost, and would recommend without a doubt
Terrible customer service
Last week I only wanted a quote and to be free to get others before committing. After being pushy he hung up on me. He did the same today too
125878 Very happy customer
Sunboost were a great company to deal with. Alway eager to help at every turn and flexible, yet quick customer service. Installed HT-SAAE panels and ABB inverter which once online has worked well.
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