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Asteron Life Insurance

Asteron Life Insurance

1.0 from 2 reviews

Reviews

1.0

2 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(2)
  • Value for Money
    1.0 (1)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (1)
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everton1878

everton1878Sydney Surrounds, NSW

Asteron Life are awful avoid thsi Company

published

Awful, cannot get an answer from anyone, emails not answered, complaints not answered. Long queues and just pushed from one dept to another. There are cheaper companies out there that offer the same cover. Avoid this mob.

Claim MadeNo
pony2006

pony2006South East Queensland, QLD

  • 8 reviews

Asteron Life Income Protection

published

Insured with Asteron Life for Income Protection. When I made a claim, they fraudulently underpaid my benefits for 11 years from 2001 to 2012. They admitted liability but wouldn't pay what was due under the policy. I have the proof in a copy of my underwriting file. They don't honor the policy wording or care about the client, they have breached the wording of the policy through the whole claim. They have caused me huge financial losses, but fail to address their actions. My claim was from Dec 2001 to May 2016. They committed fraud and got away with it.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateFebruary 2001
Claim ApprovedNo
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Questions & Answers

Mel B.

Mel B.asked

Was it disability insurance?

2 answers
Mel B.
Mel B.

What type of insurance was it? Income protection?

pony2006
pony2006

Income protection or sometimes referred to as Accident & sickness.

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