105 reviews

81% · 8520 · 19%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
Customer Service
Straightforward to set up
Processes claims quickly


105 reviews
105 reviews
VladSydney, NSW

Not Happy with NobleOak Insurance

I first thought NobleOak’s insurance was a good choice because of their low prices. But after a year, things got worse. My life insurance cost went up by 15%, and my TPD insurance jumped by a huge 46%, even though my coverage only went up a little bit, about 5%. When I asked why, they didn’t give me a clear answer, just some general stuff from their rule book. This made me unhappy and I decided to stop using their insurance. It was a bad experience, and it makes me think it would be really hard to get money from them if I ever needed to make a claim. Overall, I’m not happy with how things went with NobleOak. Show details
Customer Service
mickGreater Melbourne (Outer), VIC8 posts

Discriminate on age

Tried to apply for income protection at 58 fit and healthy BUT Noble Oak Discriminate on age … absolutely disgusting! Show details
JudyPerth, WA7 posts
Nick5 posts

Absolute joke

After applying online, never had issues with anyone else, months and back and forth, requests for more info, more info, more info... finally come back and say that a surgery in the last 15 years would mean they would only cover me with a 100% surcharge, just a joke Show details
Customer Service
Sue2 posts

What a breath of fresh air - a claims process that is easy

Firstly, Thank you for the flowers, a really nice touch. The process was extremely easy, I was originally told what was needed for the claim to be lodged. Once I had the necessary paperwork and the email address, I sent the paperwork in and payment was made very quickly. Show details
Mary L.
Mary L.

So glad I called this Insurance Company

Anna answered my call and all my queries clearly explained. She is very professional and friendly and offered me a real good policy. Thanks Anna, I will recommend NobleOak to all my Family and Friends. Show details
RoseWestern Australia

Very happy with this product Genus Final Expenses

I was very pleased with the product, service and staff were so very helpful.
All promises made by the policy were met
Thank you Show details
Dr Muhammad Kashif Khan
Dr Muhammad Kashif KhanNorth Queensland, QLD2 posts
RichardSouth East Queensland, QLD

Professional service from start to finish

Incredibly impressed with the speed and professionalism from Noble Oak. Kar was friendly, informative and very engaging. Made the process of setting up my insurance policy straight forward. Show details
Value for Money
Matthew Verity
Matthew VerityMetropolitan Adelaide, SA

Good choice!

I spoke with Anna.
She provided me with clear information and showed a positive attitude towards her job.
It was hassle free and she made the phone confrontation a breeze. Affectively, walking away feeling I chose the right company for my life insurance Show details
Kate H
Kate HSouthern and Hills, SA4 posts

Best support ever!

Sadly, I recently had to cancel my funeral insurance - the consultant I spoke with was very helpful and gave me all the information I needed. She processed my query and arranged with finance department for my refund, and informed me of each step required, She called me again to confirm details and payout, and was just as helpful as in our first conversation. The service I received was excellent and has taken only 3 days, plus the 3 business days to process the refund. I would not hesitate to recommend Noble Oak/Genus Life Services. Thankyou. Show details
Value for Money
cowboyDarwin, NT2 posts

Brilliant support

I did not know who Genus was and when I called them to ask questions about what type of insurance it was, I originally organised funeral insurance with Freedom unaware that Genus had taken them over. I was informed that it was funeral insurance so I informed them that my life partner had passed away they immediately got a claim started and to my utter amazement I had received the funds within 7 days and that my monthly payment was halved as I still wanted the insurance for myself. I cannot fault their customer service, keep up the good work Genus team members. Show details
Graham T.
Graham T.4 posts

I was just given a blanket decline on a potential application due to the industry I work in being mining

I work in a warehouse on a mine site in a very low risk and light duty setting. I was given a blanket refusal on coverage due to that fact alone. If the company can't offer support on an application without the ability to look subjectively at the requirements of my job, I doubt I would ever want to go through a claim process with them. Show details
Customer Service
AnnetteASouth East Queensland, QLD4 posts

Excellent policy cover

Very pleased with the promptness and courtesy when managing my claim. Show details

Questions & Answers


Why have you sent me an email with no option to unsubscribe. Your website doesn’t even provide an email address where people can write to you. I would never put my trust in any company that is so one sided.


Not a question.. just a comment. If you're on parental leave on a temporarily reduced salary or no pay for a period, you get paid based on your prior 12 months leave. Discrimination much?

Iain W.
Iain W.

I am considering Noble Oak Life Insurance. I note many favourable reviews relating to setting up the policies which is very good. However, I can't see any feedback regarding making a claim and the ease of having claims processed and paid out. Any feedback on this please?


I cant answer as I haven't made claim

NobleOak   DM   
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About NobleOak

NobleOak is an insurance provider that offers life, TPD, income protection, trauma insurance and business expenses insurance. You can choose a combination of covers that are suitable for you.

Some features of NobleOak includes:

  • Low premiums, as you buy directly from them and so don’t pay unnecessary overheads.
  • Fully underwritten insurance.
  • Simple and straightforward policies that avoid overly complex terms.

Points of praise:

  • Most reviewers found that it was straightforward to set up an insurance policy with NobleOak.
  • They also reported that claims were processed quickly.
CategoryLife Insurance
Other Insurance Types Offered Income
Visit official website

Contact info for NobleOak

  • ACN: 087648708

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