NobleOak

Not Happy with NobleOak Insurance – I first thought NobleOak’s insurance was a good choice because of their low prices. But after a year, things got worse. My life insurance cost went up by 15%, and my TPD insurance jumped by a huge 46%, even though my coverage only went up a little bit, about 5%. When I asked why, they didn’t give me a clear answer, just some general stuff from… Read more

their rule book. This made me unhappy and I decided to stop using their insurance. It was a bad experience, and it makes me think it would be really hard to get money from them if I ever needed to make a claim. Overall, I’m not happy with how things went with NobleOak.

Please dont fall for their clever marketing tactics or the number of awards ! – Please dont fall for their clever marketing tactics boasting that you are able to reduce covers anytime with a single telephone call or an email....also dont fall for their boastings about the number of awards that they have got.... An insurance company's real honesty can ONLY be judged from whether they pay out claims..... and how quickly its… Read more

done...all the good reviews here are by people who are taking out new policies and NOT by people who have made a claim and received it. When my annual renewals came up they had jacked up the premiums by 33.59% !!!!! So since I cant afford the new premiums I requested them to reduce my trauma cover. This request was done via email and over the phone. No response ! They boast about a response TAT of 2 to 3 business days. No response even after 7 business days and reminders ! Now instead of reducing my covers they have taken the full premiums from my bank account today. Terrible is not the word !

Absolute joke – After applying online, never had issues with anyone else, months and back and forth, requests for more info, more info, more info... finally come back and say that a surgery in the last 15 years would mean they would only cover me with a 100% surcharge, just a joke Show details

What a breath of fresh air - a claims process that is easy – Firstly, Thank you for the flowers, a really nice touch. The process was extremely easy, I was originally told what was needed for the claim to be lodged. Once I had the necessary paperwork and the email address, I sent the paperwork in and payment was made very quickly. Show details

So glad I called this Insurance Company – Anna answered my call and all my queries clearly explained. She is very professional and friendly and offered me a real good policy. Thanks Anna, I will recommend NobleOak to all my Family and Friends. Show details

Very happy with this product Genus Final Expenses – I was very pleased with the product, service and staff were so very helpful. All promises made by the policy were met Thank you Show details

Avoid this company like the plague if you are a women/person with a womb – I recently tried taking out income protection insurance with this company; The man who took the call asked me if I had any medical appointments coming up, and then refused to have any further conversation with me about income protection once I said I had a routine appointment scheduled with my gynaecologist for a minor ongoing women's health issue… Read more

- despite me saying that I was in good general health and have had the issue for years with no impact at all on my work or daily life. I was clear with them that there's no problem at all and no detrimental impact on my general health, it's just a routine appointment but evidently this company knows absolutely nothing about women's health and also believes in punishing women for taking ordinary measures to maintain their health. I shudder to think what they would be like to deal with if I ever actually had a problem. I was told to call them back after the appointment but who wants to deal with people who are so ignorant and refused to even engage in any conversation with me? Women's health is complex, so if you are a women, or a person with female reproductive organs please avoid this company because obviously they will find a way to use it against you, whether it's through their own ignorance or on purpose.

EXCEPTIONALLY Discriminatory policy conditions - AVOID at all costs, especially if you are a foreigner! – I am a consultant psychiatrist, originally born in Pakistan and have dual citizenship (British). I applied for life insurance after obtaining Permanent Residence visa in Australia, on 18 July 2023. After waiting for a month, having blood tests, ECG and a very detailed medical examination (everything was clear), I was told today that NobleOak… Read more

(underwriters for RAC) is willing to provide me life insurance cover, but on one condition:

I am not covered if and whilst I travel to Pakistan; or even when I am not travelling to Pakistan but the plane/flight carrying me inside flies over Pakistan and crashes within the territory of Pakistan. Their explanation: I am from Pakistan and stated on my application that I may visit my parents/relatives in Pakistan.

I am allowed to go to any other 'war zone' and will be covered, or any other country like USA, UK, Spain, Italy, Africa, etc. If I die whilst I am visiting any of these countries, I am covered, but not when I am in Pakistan. When I challenged the underwriter for being discriminatory, they said they were not being discriminatory.

I cancelled my application.

I was just given a blanket decline on a potential application due to the industry I work in being mining – I work in a warehouse on a mine site in a very low risk and light duty setting. I was given a blanket refusal on coverage due to that fact alone. If the company can't offer support on an application without the ability to look subjectively at the requirements of my job, I doubt I would ever want to go through a claim process with them. Show details

Professional service from start to finish – Incredibly impressed with the speed and professionalism from Noble Oak. Kar was friendly, informative and very engaging. Made the process of setting up my insurance policy straight forward. Show details

Good choice! – I spoke with Anna. She provided me with clear information and showed a positive attitude towards her job. It was hassle free and she made the phone confrontation a breeze. Affectively, walking away feeling I chose the right company for my life insurance Show details

Best support ever! – Sadly, I recently had to cancel my funeral insurance - the consultant I spoke with was very helpful and gave me all the information I needed. She processed my query and arranged with finance department for my refund, and informed me of each step required, She called me again to confirm details and payout, and was just as helpful as in our first… Read more

conversation. The service I received was excellent and has taken only 3 days, plus the 3 business days to process the refund. I would not hesitate to recommend Noble Oak/Genus Life Services. Thankyou.

Brilliant support – I did not know who Genus was and when I called them to ask questions about what type of insurance it was, I originally organised funeral insurance with Freedom unaware that Genus had taken them over. I was informed that it was funeral insurance so I informed them that my life partner had passed away they immediately got a claim started and to my… Read more

utter amazement I had received the funds within 7 days and that my monthly payment was halved as I still wanted the insurance for myself. I cannot fault their customer service, keep up the good work Genus team members.

My Friend’s Last Gift – My friend has just recently passed away, she had taken out an Insurance protection plan with GENUS. My friend had named me the beneficiary It was a wonderful surprise, I was not expecting. GENUS and their wonderful consultant team assisted me through the whole process of making my claim and understanding what needed to be done. With GENUS, my friend was able to leave a lovely gift. Show details

First class service from NobleOak – Policy was good value and claim was processed within 48 hours of submission. Staff were very supportive, helpful and compassionate Show details

Great professional service ! – Highly professional service with time bound result, it was wonderful experience to discuss our insurance needs and solutions with Justin who was patient with our questions and provided quality information. Would highly recommend. Show details

Excellent service & Professional – Good Value with very professional service, Thanks Ted for your experience & understanding, you made this a pleasant experience with confidence for our insurance requirements. Highly recommend this company compared to it's competitors! Thank You Show details

Professionalism and Expediency – I am totally pleased with the level of professionalism and care shown by Noble Oak and the courteous manner in which the correspondence is received and prompt responses make one feel most satisfied especially during this very sad and emotional time of our lives Show details

Amazing people! amazing service! Thank you so much – I applied for a Life insurance and they did all the approvals and applications through phone. Cheers! They made it really easy for me and detailed what is covered and not covered in my policy Show details

They did everything they promised they would – From the phone call advising that my partner had passed away, Genus was compassionate and efficient in processing my claim. They emailed the required forms the same day. They advised that the claim would be processed within 2 days and it was. They promised I would receive the funds within 48 hours and I did. They also called to advise that the claim had been paid. I could not have asked for better service at a difficult time. Show details

good product – great to deal with very help full once all paper work was lodged money was paid for claim in less than a week would recomend to any one to have this policy Show details

Barney Robertson - Outstanding Noble Oak Consultant – While it is not yet finalised, I have decided to go ahead with my application for several long-term insurance products with Noble Oak. While the products offered seem comprehensive, and the premiums very competitive, this is not the main reason for my decision. Barney Robertson is the primary reason for my decision to insure with Noble Oak. He… Read more

has been professional, friendly, knowledgeable, patient and gave me great comfort in my decision. In order to engage in a long term arrangement with an insurance provider, I need assurance that the relationship will be equitable, and any interactions will be sensible and streamlined. Barney has given me this assurance, and for this reason I am looking forward to the confidence I will now have insuring with Noble Oak.

I would also like to give a shoutout to Ted from the Sales Care team who has also been generous with his time and advice.

Thanks Ted, and thanks Barney.

Felt Assured! – Nicole was a pro! As we are doing the application process I felt like I am doing the right thing to switch provider. The way she answer and responded to my queries made me feel I am in good hands and gave me peace of mind. Thank you Nicole! Show details

Thank you Ted Humbler - Senior Insurance Specialist – Thank you Ted, for following up on my application for quotation through Seniors Card. Your clear, concise and professional explanations were easy to understand and greatly appreciated. Thank you and best wishes. Graeme. Show details

Also look after the older – Thank you senior Specialist Ted Humbler, follow up my Application , well done , Explaining very Clear and made me more understand . was easy to set up ,thanks again best winches Albert Lau Show details

Professional and Understanding Staff – My sister died in mid. September, 2021. She had a Reward Protection Plan, naming me as the Beneficiary. I phoned GENUS and was treated with kindness and compassion by the Claims Consultant. Forms were emailed to me, which I completed during the following week. My claim was resolved 14 days after my Sister's death. I thank them for the excellent service I received and would happily recommend this Company. Show details

Excellent service – Excellent service, painless phonecall quoting and they took the time to explain anything that didnt quite make sense. The policy offer was finalised within 24hrs and provided extra information that was easy to digest. Has given myself and my husband piece of mind. Show details

Great service well explained – The amount of cover and cost were better than expected and lower than other quotes we had received Our consultant explained the policy well and answered any questions without any issues Show details

Happy with the Service – Very easy to setup and efficient service. The offer was finalised in a couple of days. Detailed analysis was provided to make informed decision about the savings. Overall good experience. Show details

Final Expenses policy – From the first difficult phone call I had to make for my husband they were always compassionate and caring and kept me updated every step of the way. Despite Death certificate not arriving for 8 weeks, they processed policy with other medical reports of Doctors details at time of death. So at least we can breath easy now . I should have increased the value of policy but anything in tough times is better than nothing. Thanks so so much. Show details