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NobleOak
4.2 from 35 reviews

Reviews

(25)
(4)
(0)
(1)
(5)
  • Value for Money
    4.7 (27)
  • Transparency
    4.8 (27)
  • Customer Service
    4.8 (28)


A happy customer

A happy customerSydney, NSW

  • Verified customer

Perfect life insurance

published

The policy was very easy to set up with Nobleoak. The policy has all the required features and benefits. The best feature of the policy is funeral advancement benefit. I no longer required seperate expensive funeral policy. Thanks to NobleOak life policy.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

Good Service

published

Ted Humbler has been very helpful guiding me through policies and quotes .
He is very friendly and engaging and answered all questions.
Thanks for your help Ted.
The 30 word requirement for this field is annoying though.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
  • Verified customer

A last gift to the family

published

NobleOak policy has good value with all required features and benefits attached to it. My life insurance cost cut to almost 50% with increased benefit amount. I am happy that I can save 50% extra every month now.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
Kimberley

KimberleySoutheast, SA

Friendly staff, very helpful. Would recommend.

published

The policy was good value and was easy to set up. The staff where very helpful with organising a quote for me. There service was quick with the information I needed send to my email quickly.

Claim MadeNo

PAV

PAV

  • 2 reviews

Good product and customer service

published

Application process quick and easy over the phone, with approval given the same day. Service much better than my current provider. Quote for my income protection policy was competitive (slightly better) and the product offering superior.

Transparency
Customer Service
Value for Money
Claim MadeNo
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1 comment
NobleOak
Moana K.NobleOak

Timothy W.

Timothy W.South East Queensland, QLD

Good so far

published

Only in the application place but initial interactions have been good. They phone rep Barney Robertson was great, explained everything really well.
Good documentation and send relatively straight forward application process so far.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

falegal

falegal

  • 44 reviews

Nurse with dishonest instruments

published

Got declined because of my health. Nurse measured my blood pressure and was sooo tight left marks on my arms which I've never had from doctors and inaccurate scales. I'll get fitter and go with someone else.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

ben

ben

  • 2 reviews

Barney was excellent

published

great Barney was very helpful and is credit to company the policy is affordable and great valve , the consulant Barney was a pleasure to speak to and very informative c the 30 word limits is ridulaces why cant you just leave message about staff

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Excellent introductory service

published

Your representative, Ted, was very helpful in getting information to better understand my insurance requirements and in helping me through the application process. I selected NobleOak policies because they represented the best value for money compared to other insurance quotes and because of the service I got from Ted.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Augurs well.

published

Initial encounters very positive: prompt, pleasant, thorough, helpful.
I hope never to have to lodge a claim, but if my introduction is a reliable indicator, I will be even more pleased.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

I’m so happy that I signed up to Nobleoak knowing that my family have security is peace of mind

published

My policy has great value and very affordable payments, it’s great that NobleOak can tailor there policies to suit your budget,There staff a very polite and friendly which made for a pleasant experience

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Hi Dean,

Very happy to hear that we were able to provide you with peace of mind. We really do love receiving feedback from our clients. If there is anything else we can assist with please let us know.


jmdono20

jmdono20Sydney, NSW

Disgraceful

published

Terrible! Twice I have got quotes from their website.Twice I have arranged online a date and time for someone from Noble Oak to contact me to discuss my quote.Twice nobody rang!! I then proceeded to complain by email of my negative experience..and guess what..No response yet again!? Rubbish customer service

Customer Service
Claim MadeNo
1 comment
NobleOak
Moana K.NobleOak

Sergey

SergeyDarwin, NT

  • 2 reviews

Doesn't get any better!

published

By switching to NobleOak I am now saving over 20%. While savings are one of the key parameters, things that helped me to make my decision is great support, with 0 pressure and simple explanations throughout application. Overall - pleasant experience dealing with 100% professionals.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

All life insurance should be this easy.

published

Streamlined application. All done easily over the phone before being assessed by Noble Oak team. Barney Robertson was my point of contact and was terrific at explaining policy highlights and guiding through the application process and answering questions.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak
Dinky

DinkyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

persistent, professional and polite

published

Barney was polite and easy to understand. He presented the policies clearly and made time to contact me at a convenient time to me. Changing over to Noble Oak was a pleasant decision thanks to Barney.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak
Aarron

AarronMetropolitan Adelaide, SA

Good cover

published

Very easy to deal with and very competitive pricing. The life insurance questions were very thorough but easy to answer. Im saving about 40% for the same cover with another life insurance company

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

dan801

dan801Queensland

  • 19 reviews

Would not provide cover because I travel overseas for holidays sometimes

published

I tried to get cover however was instantly denied because we try and have an overseas family holiday once a year. We are going to Disneyland in a few months for two weeks and our travel was deemed to high risk for income protection insurance. It was one of the first questions I was asked so I wasn't screened out for health or occupation reasons. I see some reviews that have had the same experience. Care to explain?

Claim MadeNo
1 comment
NobleOak
Moana K.NobleOak

The reviewer stated that an incentive was offered for this review


Paul W.

Paul W.Central Highlands and Goldfields, VIC

  • 2 reviews
  • 1 like

Great to deal with

published

Thank you, Noble Oak
I made an application for life & income policies today — Usamah, you really were very good to deal with — informative & professional, but always friendly, patient and courteous.
Thanks & regards,
Dr Paul W

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Excellent service

published

My wife and I both organised our insurance at the same time, Stephen McCarrick and Caitlin Bowditch helped both of us ! Friendly and competent service, made the applications easy !
well done guys!

Claim MadeNo
1 comment
NobleOak
Moana K.NobleOak

Mytribe9

Mytribe9Wide Bay-Burnett, QLD

  • 3 reviews

Very understanding and compassionate

published

Unfortunately I was not the person who set this policy up the person I made the claim for set this up for himself but from what I have learnt in the last month this was one of the smoothest claiming process I know of iv heard nightmare stories about other funeral insurance companies my representative that I got on the day I need to start the claim was kind caring and very compassionate she also followed up with a phone call to see how myself and the family was going and still after the claim had been processed they still send a lovely email asking how the family is going thank-you guys for making this as easy as possible at one of our most darkest/saddest times in our lives you guys are legends

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
NobleOak
Moana K.NobleOak

Page 1 of 2

Questions & Answers

Iain W.

Iain W.asked

I am considering Noble Oak Life Insurance. I note many favourable reviews relating to setting up the policies which is very good. However, I can't see any feedback regarding making a claim and the ease of having claims processed and paid out. Any feedback on this please?

2 answers
ben
ben

I cant answer as I haven't made claim

NobleOak
Moana K.NobleOak

Hi Iain,

There is more information on our website in relation to claims. We are also happy to have a conversation with you to give your more certainty. We complete a full assessment upfront as opposed to at claim time, the reason for this is to understand the level of risk depending on your medical history, and provide you with an outcome before paying any premium. We confirm the terms, conditions, potential loading and or exclusions to ensure your satisfaction before your policy commencing. Our application process can take longer than other Insurers as we are fully underwritten, but this is for the peace of mind of our clients. Everything is confirmed upfront and not at claim time.

Please give us a call on 1300 041 494 as we will be more than happy to assist you with your questions.

Thanks,


Siu

Siuasked

I really want to know and hear from people who got paid the life insurance.

I never read your review about client got successfully claimed easyly.

Because, I know someone who didn't get paid on his life insurance after he is dead.

1 answer
NobleOak
Moana K.NobleOak

Hi Siu,

We would be happy to discuss our claims process and our fully underwritten process with you over the phone if you like?

Please feel free to contact 1300 041 494 if you require more information on our values and processes around claims.


dan801

dan801asked

Why can't you get income insurance if you travel overseas on holidays once a year for a couple of weeks?

1 answer
NobleOak
Moana K.NobleOak

Hi,

We can offer Income Protection to people who travel throughout the year. I seen from your previous comment that you had an upcoming holiday that was planned and in the near future. In circumstances similar to this we would normally wait until our clients return from their holidays until we start the application process. The reason for this is because we are fully underwritten which means we sometimes require medicals and further details in order to have your application completely assessed. Applications are usually only valid within 2 months of completion date, If our clients were overseas it risks the application approaching the expiry date. It would not be ideal for our clients to then go ahead and complete a declaration of good health and or have to complete the underwriting process again as we understand time is important to everyone. There are other factors as to why we would not complete an application process with clients who have upcoming holidays which I would be more than happy to share with you. Please feel free to email myself directly at moanak@nobleoak.com.au. We will also be happy to assist you with your Insurance needs once you return from your holidays.

Thanks,
Moana


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