Real Life Insurance

Absolutely stay well clear of real Insurance ,I had a policy for many years it just kept going up and up ,god for bid you miss a payment to ,you will get seriously harrassed ,calls texts emails no stop .then try to charge you extra on top of a missed payment .very happy I ceased both policy I had and now with a company who I pay half of what I was to this one ,oh and they don’t harass people . Show details

Sadly Real Life profited from our late mother's dementia – Very disappointed with this company after she paid off her funeral for 10+ years. Her payments stopped when her bank card changed and no other family members were notified. She was… Read more

notified...but people with dementia don't answer emails and don't have a phone to call. 11 months later she died and they did not pay a cent after taking her money for her funeral for 10+ years. Real Life insurance ethics are disgraceful. Zero stars if possible. No care - just profited from her payments and our family were left with the funeral bill. Grief is horrible enough - they had no remorse. It was shown in their actions during this process.

View · ·

I applied online to get more information about life insurance and Kevin called me going through step by step on what real insurance covers, the benefits and before I knew it I'm not a real insurance customer. Kevin was very helpful, knowledgeable and I felt comfortable asking him questions as he was patient and never rushed me into applying. Thank… Read more ·  1

you Kevin and Real Insurance I'm happy with the service and making a choice that I never thought I would make.

I’m very satisfied with the life insurance service I received. It gives me peace of mind knowing my loved ones won’t have to stress after I’m gone. It feels good to know they’ll be taken care of, and that brings me real comfort and security. Show details ·  1

Maggie was super helpful and professional, all the questions and policies were straight forward and easy to set up, she was also very understanding and caring, such a lovely lady, thankyou Maggie Show details ·  1

The policy itself was all fine and the cover appropriate, especially due to my old job. However, when it came to renewal time, the quote was still a lot higher than anyone else out there (even after I'd changed my job) for the same pay out etc. So I decided to cancel which I thought would be a straight forward process. I called up to be told that… Read more

customer services can't cancel, you have to receive a call back from a 'cancellation specialist' which took another 3 days only to be on the phone as he tried to sell me a never ending amount of options. After all that, I said I still wanted to cancel and he told me he can't do that either! I have to write a letter!

Why make the process so convoluted? I would have potentially come back to Real in the future if their prices were competitive, but after that experience, I won't be returning.

I have been with Real Insurance for around 20 years. My experience has been you need to make sure that the money is available to them or you will get harassed with letters, emails, sms'd and phone calls even if the payment was made. You will be harassed until the payment has cleared on Real Insurances side. So look forward to 4 or 5 days of it. What a waste of time and admin costs! Show details

Great customer service, quick turnaround from the underwriter, pricing wise I would guess their on par with market rate. Easy to confirm the policy & make it live. Show details ·  1

I did a quick online quote and a minute later I received a call. Answered all the questions and everything was done and approved. So easy to do it and I reckon my monthly fee to cover the maximum insurance is pretty reasonable. Show details ·  1

The process was easy, phone operator was helpful and made the process comfortable. She worked out the best coverage for our budget. Hopefully never have to use it but knowing it is there if the time comes to keep loved ones financial is a peace of mind. Show details ·  1

Guy was absolutely amazing to deal with clear spoken English , made the call easy and straight forward highly recommend requesting to speak with him if your wanting any cover! THANK YOU GUY!! Show details ·  1

First phone call asked good questions to life insurance medical etc 2nd phone call follow up of questions approval then signed up was excellent friendly service Show details ·  1

I had the best experience of customer service. She was professional, efficient, caring, and compassionate. There was great connection during conversation. She explained things very clearly. Show details ·  1

Well prepared, answered questions easily, well spoken and could easily understand Rick. Better than having a non English speaking person on the other end of the phone, nice change. Rick was awesome. Show details ·  1

I believe the gentleman who handled my initial enquiry was.named Ricky or Rick Wright. Cool name straight away... I hope I remember correctly...hah! It went well. Cheers Rick you were very helpful. Forgive me I got your name wrong. The intent and thanks are genuine. Thank you bro. The Mad Maori Melbournian. Kia ora William. ⭐⭐⭐⭐⭐ Show details ·  1

My experience with the service petson was outstanding, he was very informitive, he could answer very question with clear words that i could understand and was always checking to make sure i knew exactly what I was joining and how it effects not only me but my family as well. Show details ·  1

My Mum died recently and had REAL Life Insurance. The team here have been helpful, prompt to respond and reassuring throughout the process. Claim has been paid out quickly. Thanks REAL Life Insurance. Show details ·  1

my review is that it is what I want now and looking at what I did have and not getting the help to fix it I found that they are good in explaining what I can have now that I can afford which is more than what I was paying for years. Show details ·  1

The experience was very thorough but I wasn’t expecting it to take almost 40mins, I was only making an enquiry and not aware, that would end up being signed up. Show details ·  1

My first experience with Real Insurance was outstanding, thanks to Alfred’s professionalism and care. He explained everything clearly, made the process seamless, and ensured I felt completely supported. I now have true peace of mind knowing I’m covered, and I couldn’t be happier with the service! Show details ·  1

Cameron was very clear and professionl with his responce and was easy to understand my circumstances and outcomes.very friendly and maintained high priority to his roles.good work Show details ·  1

Real life insurance sucks you in with an attractive cover amount and the guarantee 5% of premium return each year. But it's an illusion as the premium amount paid goes up over $100 a month each year which they don't tell you but just leave it in the fine print. My premium started at $125 a month in 2009 and in 2025 it's now up to $1800 per month… Read more

$20,000 per annum. the projection is that in 9 years when I turn 70 I will be paying $3600 per month for coverage. The way that Real Life Insurance operate is to ensure you cannot afford your policy and therefore they benefit by keeping the funds you have already contributed to the policy when you have to stop paying the monthly premium amount as you can't afford it. SCAM SCAM SCAM and the best thing of all this unethical practice is legal.

These guys should be ashamed of themselves! Disgusting service and people! My mum had been paying her rates/fees for over 13 years, and they raised their fees to such a high amount, that it was higher than her rent, and she couldn't afford to pay!. She's retired, so she has no job, she's on the pension, and just wanted to have something to help… Read more

our family when she passes!. When they raised it, she tried to cancel her life insurance altogether, only to be told, that there's a clause in the contract where she'll be forfeiting all 33k of what she'd already paid them!!. Not a cent was given back to her! This is how they treat old, sick, jobless people on the pension in Australia! Absolutely degrading and unacceptable!. There shouldn't be any clause of that kind. They obviously enjoy taking advantage of sick, old people. I will never get life insurance with these guys, or any other company if that's their policy!

Unfortunately I had to make a claim recently and this company went above and beyond. I cannot fault them throughout any part of the process. Excellent communication and understanding. Highly recommend. Wish I could say the same for BankSA because I can't. Show details ·  1

Great Customer Service, very helpful and explained thoroughly the policy, made application easy to reply to questions asked. Very happy. Staff very professional. Recommend to everyone. Thank you. Show details ·  1

Absolutely loved the quick phone call from Real Life Insurance after submitting the request. Call was received within seconds. The consultant I had on the phone (Amy) was absolutely amazing. She was easy to talk to, built rapport and understood my needs very quickly. She was responsive and was very quick to help with explanations and… Read more ·  1

clarifications where needed. Thank you for such an amazing experience and I will be recommending Real Life Insurance to my family and friends.