Optimal standard care
Good customer care. Recommended.
Very descriptive and informative officer.
Try to find more information up on your request and her coordination is very optimal.
I had a good quality experience with this agent.
Prompt and courteous
The policy was good value and Rob was a great help. I think the entire process....the time it takes to actually have cover takes a bit long, I would rather have it all processed and be covered in one phone call.
Although I ended up sticking with the my super's group fund, I found Life Insurance Direct to be very informative. Ivan was very helpful and patient explaining my options. I did not know that one could purchase a TPD, Death and Income Protection policy with any insurance company and ask that one's super pay for that policy instead of using the group super fund's choice, of course this has its pros and cons. The best thing is that Ivan did not pressure me into buying one of the policies he mentioned and gave me time to think things over before c...alling me back. You should definitely give them a call when investigating Death, TPD, Income protection and similar insurance packages to compare different options. I will definitely be using Life Insurance Direct within a year or two when I re-review my current policy or look for a more tailor made policy to see what options I have.
Great personal service
The service and caring was exceptional. I felt very much at ease and would not hesitate to refer friends and relatives to this consultant. It is very unusual to speak to a professional and yet feel comfortable and very much at ease. The facts of the policy were explained in a very easy way. The policy I felt represented very good value. Thanks for great service!
Rob was lovely
He went above and beyond to try and assist me and my odd request! He didn't have to do this and it was really helpful that he had looked into multiple avenues for me. Whilst he was not able to find the service I needed, I would come back for other requests.
Informative and enjoyable courtesy call.
Great service from this company. My initial query led to an almost immediate response, three follow up phone calls and great help and information from Jillian Irwin. Thank you Jillian!
Great personable service
Rob was very personable and efficient in explaining the various insurance options and individual policy's - taking away a lot of the overwhelming feeling one gets in assessing options when it comes to insurance cover.
Rob was great
Rob was supportive, informative and calm. He engaged communication at my level of comfort. He resolved all my questions and concerns and provided assistance I did not know about.
The pricing was comprehensive and I could be responsible for my own choice based on factual information.
Great Service and Product Overview
Rob clearly and concisely laid out all my options and advised on the best plan based on my situation. They were extremely helpful throughout the process. While I did not end up getting Life Insurance (currently given through my super) if I ever decide to get a policy it will be through Rob & Life Insurance Direct.
I was discussing changing from another company.
Ivan was helpful and informative. He explained everything clearly and seemed to care about what I needed. I would recommend him and would be happy to deal with him in the future.
Ivan, the gentleman doing my interview was thorough and we got through all the hard questions quickly and effectively., and had a relaxed but meaningful time getting through all the necessary questions, without fuss or bother.. Thank you.. I feel more knowlegable now about my policy and what needs to be done. Much appreciated..
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