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Life Insurance Direct
4.8 from 68 reviews · View Statistics

Reviews

4.8

68 reviews
  • Value for Money
    4.4 (47)
  • Transparency
    4.7 (49)
  • Customer Service
    4.7 (52)
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This was perfect the team made the process so seamless & simple

published

The policy was exceptionally cheap for the value provided! Customer service was very helpful, they made the process so transparent and it they provided a Quick turnaround, they were with me side by side throughout the duration

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Sheree P.

Sheree P.Central Queensland, QLD

Life Insurance Simple

published

Easy to deal with and they communicated really well throughout the process.
They called back when they said they would to go through questions for our policy and informed us with what would happen.

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Gabriella R.

Gabriella R.

  • 5 reviews

Pathetic

published

Absolutely pathetic, incompetent and just plain dumb.
I always get emails and messages that I haven't paid a premium, when in fact I have.
I have contacted this useless mob 5 times to give me an updated balance and no reply.
I always pay more.
I want a correct balance ASAP. if you're capable of doing this

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2 comments
Gabriella R.
Gabriella R.
Life Insurance Direct
Customer R.Life Insurance Direct
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Taurai M.

Taurai M.Victoria

Perfect service

published

I did find this policy good value and this was after agent articulated all available options very well. It was also very easy to setup through out the whole process

Incentivised ReviewNo
Claim MadeNo
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Taurai,
I’m happy to hear you found the process easy and feel like you got value for money, which is one of our core motivators. If you need any further assistance please feel free to get in touch with the team.

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Ashley S.

Ashley S.

  • 2 reviews

Life Insurance

published

Ivan is a terrific bloke who offers unbiased opinion of various life insurance products in the market. He is friendly, knowledgeable and I had a good experience with him in the choice of a life insurance policy to meet my needs for which I am very grateful. Ashley

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Life Insurance Direct
Customer R.Life Insurance Direct

Hi Ashley,
Thank you for your positive feedback. I’ll let Ivan know that you appreciated his help. Comments like yours are what drives our team to give their best every day, thank you.

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Donald

DonaldGreater Melbourne (Outer), VIC

Jillian was fantastic to deal with.

published

I had some minor concerns with my policy and spoke with Jillian who was really understanding she offered to contact and take up issues with insurer and got back to me same day with a very satisfactory outcome.

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Life Insurance Direct
Customer R.Life Insurance Direct

Hi Donald,
What great news, going above and beyond is what our team is all about. I’ll let Jillian know that her efforts are appreciated. Thank you for your awesome comment.

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Ivan's Service is Amazing

published

Ivan is just fantastic, wish there were more people like him around in the customer service roles. Many options were provided and very detailed explanations given. My situation was a bit more complex than normal but Ivan just keeps trying. Keep it up mate your awesome!

Customer Service
Incentivised ReviewNo
Claim MadeNo
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Andre,
Thank you for your positive feedback. I’ll let Ivan know that you appreciated his help. Comments like yours are what drives our team to give their best every day, thank you.

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Dawne

DawneSouth East Queensland, QLD

Excellent Service from Ivan

published

Ivan provided me with outstanding client service. He explained everything really well and followed up promptly. He answered my questions clearly and patiently and I am now progressing with a new policy application. Thank you very much Ivan.

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1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Dawne,
What a great review and high praise for Ivan; I'll let him know. I’m so glad you had a positive experience with us. If you need any further assistance please feel free to get in touch with the team.

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Engkah

Engkah

  • 14 reviews
  • 14 likes

Substandard customer service, numerous excuses for not responding

published

Has been a good service last few years. Until lately..

Requested a comparison, been waiting for about 3 weeks, no response.
Finally responded, fixed a time for discussion, never happen.
Followed up, oh.. the person is away for weeks due to personal reasons.
No one is taking over the issue and left unattended until another follow up.

After a brief apology, whatever requested left unattended again. After 2 weeks later said already sent ?! Requested to re-forward the original mail... no, a fresh one.

Well, I believe that is enough, can't accept this level of service.

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1 comment
Life Insurance Direct
Customer R.Life Insurance Direct
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Life Insurance Product

published

Jillian has been amazing. She gave me many options to choose from and explained me about each product with lots of patience and responded to all my queries in a timely manner. Thanks a lot Jillian for making it easy for me to choose my Life Insurance product and for being there with me from the beginning till the end of the process. Life Insurance Direct has got very professional and friendly team and they go above and beyond in helping their customers.

I would highly recommend Life Insurance Direct to all my friends and family.

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1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Siri,
Thank you so much for your review. I'll be sure to let Jillian know. I’m so glad you had a positive experience with us. We aim to help our customers understand their options when looking to protect themselves.

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Great service

published

He is of very great support and service. Thank you. Everytime I asked something he had answers and if he wasn't sure he got a second opinion and came back to me. Very great experience. Thanks. Very easy setup as well.

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1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Miranda,
I’m so glad that you feel supported in your life insurance journey. Feel free to contact us if you require further assistance.

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Grace

GraceSydney, NSW

One of the best in customer service.

published

Policy is an excellent value and I cleared with all the information given over the phone. Every one is taking the time to answer my questions.

One of the best in customer service. Organized, on-time, very thorough in the deliverance of information and in the conduct of interview. Everyone is trying their best to help me. Recommendable for their kind, honest, and respectful manner in dealing with my application.

You are all great, guys!

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Life Insurance Direct
Customer R.Life Insurance Direct

Hi Grace,
What a wonderful compliment for our team. 2020 sure has been a difficult time and we hope to hear from you again.

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Jann

JannSydney, NSW

Excellent Customer Service

published

Ivan was very accommodating and thorough. He's knowledgeable and has given me lots of options; very efficient. He took time to answer my questions and made time to call me back.

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Life Insurance Direct
Customer R.Life Insurance Direct

Hi Jann,
It sounds like Ivan did a great job. I’ll let him know. If you need any further assistance please feel free to get in touch with the team.

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Sahh

SahhSydney, NSW

  • 2 reviews

Excellent Customer Service

published

These Guys are amazing. They took the hassle out from me , gave me policy according to my budget and needs. Ivan Exiquiel was very helpful and always responded to my queries in timely manner. I recommed Life insurance direct to anyone looking for insurance policy as per their needs .

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Life Insurance Direct
Customer R.Life Insurance Direct

Hello Sahh.
High praise for Ivan, I’ll be sure to let him know. Thank you for your positive feedback; knowing we’ve made a difference means the world to us.

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Someone in Victoria

Someone in VictoriaGreater Melbourne (Inner), VIC

  • 2 reviews

Courteous, helpful broker

published

Adam was courteous, shows genuine effort to help and by no means pushy.

Life insurance policy is complex but Adam was able to explain the details clearly and made it a lot easier to understand.

I didn't go with their produce in the end but the experience with life insurance direct had been positive.

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Life Insurance Direct
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Review for Rob Winch

published

I received very accurate information. All of my questions were answered. I was given lots of options. I did not feel pressured to go for any particular product. Ver helpful

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Life Insurance Direct
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Very Helpful

published

Amazing Service by Ivan helped me all way From selecting the right insurance to answer all the questions. Thanks a lot for the help and would highly recommend him to everyone who dont know much about life insurance.

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1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Aftab.
Thank you for your positive feedback. I’ll let Ivan know that you appreciated his help. Comments like yours are what drives our team to give their best every day, thank you.

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Very helpful

published

It was easy to set up. Got approved in a reasonable amount of time. Ivan was very helpful. Medical test and report were easy to do. Will recommend to friends. Thank you Ivan

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Life Insurance Direct
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Great service from ivan

published

Very straight to the point answers were fantastic overall very happy Ivan made it easier.good value however if it was less even better but that's a good deal.easy step by step and answered all my questions

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1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hi Julia.
I’m happy to hear you found the process easy and feel like you got value for money, which is one of our core motivators. I’ll tell Ivan that you’re pleased with the results.

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Abc

Abc

  • 3 reviews

Highly recommend, Professional and friendly

published

Hi
I called to take out life cover, my experience was wonderful, Rob was very professional and friendly. Rob really went above searching for the best deals available. Thank you for helping me through this process

Incentivised ReviewNo
Claim MadeNo
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Hey.
What great news, going above and beyond is what our team is all about. I’ll let Rob know that his efforts are appreciated. Thank you for your awesome comment.

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Page 1 of 4

Questions & Answers

SMc

SMcasked

51 yo man with several medicated conditions enquiring as to the affordability of life insurance for the benefit of my children. Expecting a ballpark range estimate for half a million and a million dollar policies. Thanks.

1 answer
Life Insurance Direct
Customer R.Life Insurance Direct

Hi SMc,

Thank you for reaching out. This information is general in nature and does not take into account your personal circumstances, your financial situation or your specific needs. Generally, cover for $250,000 starts at $38.65, $500,00 begins at $68.51, and $1,000,000 starts at $114.62 per month. If these starting points fit into your budget, you may want to reach out to us to complete a pre-assessment. Alternatively, you could give us a call on 1300 135 205 and speak with a specialist.

DarrrylR

DarrrylRasked

Isn't this just a comparison site like all the others? I am looking for an insurer and not an agent.

No answers
Mirko

Mirkoasked

Please explain how all your reviewers are claiming that you're a direct insurer when your website shows me that you're compare site.

No answers

Get an answer from our members and Life Insurance Direct representatives

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