Extremely poor communication - Updated - They called back
I compared a quote on their website and got contacted by [name removed] from their company. He kept pushing me to take AIA's quote despite me willing to pay a bit higher for another insurer. Anyway, I agreed and setup a date for medical tests with AIA. I got a call from them saying my insurance application has been declined by AIA but provided no explanation as to why. I got a letter from AIA saying I got denied based on my medical tests but provided no explanation what were their findings. I had to travel abroad after that and received 2 calls...from them during that time. I returned and tried reaching out to Ash on multiple occasions. I never heard back from him or anyone else from his team despite being promised a callback within 24 hrs. I had 3 vials of my blood taken by some random person and I don't even what the results of my tests are! They're impossible to contact. Overall It has left me without insurance and now other insurers won't pick up my applications as well and I don't even know why. You screwed me over life insurance direct and ash! Thanks a lot. **Update** Their Operations manager Mark reached out to me, spoke with AIA to get all the information. He got a detailed explanation of what had entailed at AIA and why they had denied the policy in the first place. He also mentioned that they were going through a systems change and hence were not able to get back to. I'm happy as long as I'll get all my reports. Thanks a lot Mark, you help is greatly appreciated.
Puja Chavan handled my unusual claim from A to Z in a most professional manner, her communications by phone or email were always polite and germane. The claim was 100% successful and the payout was prompt. She also helped after the claim to get a premium refund. I highly recommend her service.
We are extremely greatful to Puja and the team for helping us during the trauma claims process. She was very helpful, supportive and prompt. Our claim was given high priority, with payment made approx one week from submission. This has been very helpful and has reduced some of the financial and emotional stress our family has been under. Thank you so much Puja & Life Insurance Direct.
The team at Life Insurance Direct worked very hard to assist us with a claim. Very helpful and always great with communication. A successful result happened and I doubt without the assistance from Life Insurance Direct we would have had the outcome we did. I thoroughly recommend these wonderful people to all.
Terrific customer service
When making a claim for income protection it normally comes at a very stressful time. From my experience I have found Life Insurance Direct to be very informative, supportive and provided excellent assistance from submission of the claim to ongoing support throughout each monthly claim. Their service is invaluable, thank you.
Excellent service and support
I received such amazing support through the process of my Income Protection Claim. It was so refreshing to be treated with such consideration and compassion and to know that I mattered. I am sure there are many companies out there that are just interested in receiving the monthly premium and not about the wellbeing of the client, this is definitely not the case with Life Insurance Direct. They went above and beyond to insure that my claim was successful and I am so grateful for that as I would not have been able to do it on my own. I recommende...d this business with immense confidence. For anyone looking for a life/income protection insurance company that has integrity, treats their clients with respect, is reliable and actually cares, then I recommend to look no further.
Terrible, takes a very long time to sort out anything.
It has taken nearly 4 months to get insurance with these guys. They're incredibly slow, and refused to listen to what I actually wanted out of my insurance. They repeatedly called me back to discuss the same issues. They got my address wrong 3 times. I had to email them multiple times regarding payment, and then got nasty and unprofessional replies.
would love to suggest Life Insurance Direct to my friends
It’s nice to have objectives in a business not only met but exceeded! Life Insurance Direct Consultants provided us with skillful, responsive & valuable service. I would love to suggest Life Insurance Direct to my friends or anybody who might be interested in buying life insurance. My whole family has bought this guys and never had an issue.
Contacted these guys in the month of March 2012 after been offered by first job ( moved to australia in Jan 2012). The advisers were kind enough to help me understand the technical terms and help me choose the best plan that covered almost everything .
Can go ahead and recommend these guys to anyone seeking income protection insurance.
Excellent Help and Service
XLife really know their stuff and really do offer the best life insurance prices. The lady on the phone was very helpful in explaining everything and helping me get a great deal.
I recommend you research first though before you give these guy's a call, just to be certain you are getting a great price.
Service and Price
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