Courteous, helpful broker
Adam was courteous, shows genuine effort to help and by no means pushy.
Life insurance policy is complex but Adam was able to explain the details clearly and made it a lot easier to understand.
I didn't go with their produce in the end but the experience with life insurance direct had been positive.
Amazing Service by Ivan helped me all way From selecting the right insurance to answer all the questions. Thanks a lot for the help and would highly recommend him to everyone who dont know much about life insurance.
Great service from ivan
Very straight to the point answers were fantastic overall very happy Ivan made it easier.good value however if it was less even better but that's a good deal.easy step by step and answered all my questions
Ivan went out of his way to get me the best deal.
Ivan was helpful, professional and friendly and got me the best deal he could find.
The policy is great value for my circumstances. Ivan made it easy to set it up for me. Thank you Ivan.
Outstanding service, highly recommended.
Jillian worked tirelessly with both my wife and I, ensuring our life and income protection policies met all our needs and fit within our budget. We went through countless comparisons and scenarios, and nothing was too much trouble. This is a highly professional outfit, who now their products and industry extremely well.
Excellent customer service
Thanks to Ivan for helping me through this process. He answered all my questions very clearly and provided me with useful information to make my decision regarding life and trauma insurance much easier. He is very good to talk with - friendly and professional. I needed time to process all the information and check out what other options were available and Ivan was happy for me to do so. He followed up with me as arranged and, even when I sill hadn't decided, was very happy to give me more time. I didn't feel pressured at any time and I re...ally appreciated this - nothing worse than being treated as just another sale - certainly not the case with Ivan. The whole experience was very positive and I have taken up a policy. I would also like to congratulate Life Insurance Direct on the way they manage the quotes - being able to change the parameters myself allowed me flexibility to check companies, their price and conditions, without having to rely on a consultant each time until I needed more information. Great customer service by Ivan.
Resourceful & Persistent
Tara has answered all of my questions in great detail & provided me with a lot of knowledge in a very short period of time regarding the different life/TPD insurance options available & how they all differ.
I needed time to look over things & do more research, and she was persistent in following up even when I had forgotten to get back!
I'm grateful to know there are still people around who don't just care about selling, but want to offer a great customer experience & outcome in the process.
So far so good! My policy with Zurich has started & I'm happy :)
PS: If anything changes, this review will of course be updated!
How they treat you when you cancel is very important
I just want to say thanks to Jillian for being very supportive. I wanted to cancel my current policy and she took that well, continued to be helpful and was very kind to me.
It is so important to treat people that don't want to stay very well. because now you are on the forefront of my mind when my circumstances change again. Well done.
Recommend for anyone.
Thanks to Jillian for managing the process and being so responsive. Life Insurance Direct provided the best price, and it was a friendly process. Jillian was very helpful, took time to explain everything.
Unfortunately due to circumstances beyond anyone’s control, I was only eligible for a VERY expensive policy. However, your representative,Tara was very helpful, took time to explain everything and was a joy to talk to about my needs. I hope the rest of your staff are as kind and understanding as her.
Thank you Tara.
Fantastic information very professional
Policy was good value
Was easy process to set up
Very professional advice
Felt very comfortable with decision I was making
Correspondence made very accessible
Happy with service
Respectful and knew their product
Ivan was very reassuring and it is comforting to know that the service will always be available for me as I get older and my needs change, and that I can indeed change my policy without too much stress. Ivan's advice resulted in my costs being minimized. As a senior, I appreciate Ivan as he understood that sometimes thing change too fast for our liking.
Ivan has been the best
I was told that i couldnt get life insurance because of my mental illness but Ivan has been a great help trying to get me covered he has gone above and beyond what i was expecting and i am greatfull for his help!!
Enquiry re Life Insurance
The assistance I received from the advisor was of great value in shaping my decisions. I was not sure how to proceed with my current insurance and was looking for guidance as to whether to stay or not with the existing policy. He helped me to make the decision as to an outcome that would best suit me.
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