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- 2 reviews
Wonderful Customer Service
I rang and they followed up my request with completion in a good time frame. When completed I was phoned back to advise that it was all fixed and complete.
Great service
Thank you for your teams great service in delivery of our life insurance policy. Rare to find in 2022. A bonus was the final premium was under the original quoted monthly amount. Great work.
Hi Dave,
I’m happy to hear you found the process easy and feel like you got value for money, which is one of our core motivators. If you need any further assistance please feel free to get in touch with the team.
- 2 reviews
Couldn't ask for anyone more helpful or knowledgeable!
I was lucky enough to come across Life Insurance Direct almost 4 years ago and to say the advisors have gone above and beyond would be an understatement
I was looking to set up multiple comprehensive insurance policies and I thought I knew enough about them to know what to ask and how to set them up on my own but boy was I wrong! And that's besides all the time and hassle of organising everything myself
I have learned a lot more from them than I have through all the financial advisors I consulted combined and they have a loyal customer in me
Highly recommended, save your time and energy I've already looked around and Life Insurance Direct are by far the best I've come across!
Hi Laith,
Wow what a great review! We always aim to provide the best possible experience for each of our customers. We value feedback like yours and will use it to improve both our products and servi...
Read moreces. I hope you'll reach out again if there's anything else we can help with in the future. Thank you again!
Excellent Customer Service
Isabella and Adam have exceeded the expectations I had in assisting me to get my policy in placed. At first Adam called me numerous times and I admired his patience and persistency. The best consultant I've dealt with. Kudos to both of them and I will highly recommend Life insurance Direct to my friends and family. Thank you!
Find out how Life Insurance Direct compares to other Life Insurance
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Very helpful and professional
Very simple and easy to set up with the help of consultant Adam. Great communication and explanations of the policy. Confident I have made an highly informed decision. Thank you
Hi Melanie,
Thank you for your positive feedback. I’ll let Adam know that you appreciated his help. Comments like yours are what drives our team to give their best every day, thank you.
Great Communication and Service
My advisor was so helpful. He had so much knowledge on the services provided and was able to answer all my questions with confidence and knowledge. He provided a lot of details including pricing, range of products, and assured me of the after sale service which is always a big concern
Hi CPD,
Thank you so much for your review. I’m so glad you had a positive experience with us. We aim to help our customers understand their options when looking to protect themselves. Please contact us anytime if you need any further assistance.
My Consultant has to work hard and that’s a shame!
* contacted only as the Policy was due for payment.
* only interest in payment not checking on better policy until I pushed the matter by canceling my payment on Policy Due.
* all suggestions on how to save funds came from me the customer.
My consultant was helpful in the scope of work there is no criticism of their work it is sad that they had to listen to my frustrations in the phone .
Hi Gus,
Thank you for your feedback. We are continually working to improve our customer service and simplify the life insurance journey. ...
Read more Please send a DM to admin@lifeinsurancedirect.com.au to enable a manager to review your file. We would like your input to improve our next customer’s experience and possibly make your experience right.Related Articles
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Never benn easier to renew
Yes good value, and agent was very helpful in explaining the terms and conditions. Having a full understanding of the changes in the industry has made the decision to keep policy as is
Insurance policy review
I needed a review on my Income protection policy due to the recent premium increases . Spoke with Sharna Carter of life insurance direct. She was very knowledgeable and helpful . She will be looking at my policy and will be providing me with options to consider.
Hi Pares,
Thank you for your positive feedback. I'll be sure to pass this on to Sharna. We aim to have every customer feel understood and taken care of. If you need any further assistance please don’t hesitate to contact us.
Find out how Life Insurance Direct compares to other Life Insurance
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- 2 reviews
Information regarding policy changes
I recently was thinking of making a few adjustments to my various policies with AIA (via life insurance direct) due a massive preminum increase. Hiba assisted me in exploring what effect various changes to my policies would have on the premium - the answer was - very little! Even with a big cut back on insured amounts, i would only save myself in the order of $20-30 per month, so not really worth it. And also, to change to another insurer means going through all the medical work up again, plus wait times plus new exclusions - also not worth it!...
Read more And for everyone out there with own occupation income protection - beware that if you change policy or go with another comapny, you will lose your own income payout till age 65; they will cut it back and stop it after only 2 years so that even if you've been a brain surgeon - you can still flip burgers according to them and they will no longer pay you the salary you are used to - beware! So yes, Hiba was helpful but the insurance companies have us all by the scruff of the neck and they know we can't cancel our policies or change to someone else. Just glad I got my own occupation till 65 when I did!Hi Sonya W,
We always aim to provide the best possible experience for each of our customers. We value feedback like yours and will use it to improve both our products and services. I hope you'll reach...
Mlc CPI mess
Finally I got resolve to the mess of CPI and increase in amount of insurance. I don’t like dealing with Life insurance direct and MLC. Thank you to Hibachi Bindra
Hi Lost,
Thank you for your feedback. Feel free to contact us if you require further assistance and I’ll be sure to pass the comment on to Hiba.
- 2 reviews
- 3 likes
super quick call back service
needed information, policy. and loyalty bonus
was explained well and am very satisfied with explanation.
spoke with lovely lady who was very friendly and also
very knowledgable. also need to check info , so called me back when she found the answers.
Hi Deb-Star,
What great news, going above and beyond is what our team is all about. I’ll let the team know that their efforts are appreciated. Thank you for your awesome comment.
Find out how Life Insurance Direct compares to other Life Insurance
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- 2 reviews
Great customer service
Hiba displayed great customer service, helped to follow up with the insurance company and got back to me with the information I needed.
I would highly recommend Hiba for her professionalism.
Hi H.Chang,
I’m thrilled to hear that you found the life insurance application process so easy. We continually improve on simplifying your life insurance journey and knowing that we’re succeeding and ...
- 3 reviews
- 2 likes
Life Insurance policy
Customer service was excellent and professional advice provided by Adam. The policy is very good value. I would recommend Insurance Direct for any insurance related matters. Communication was consistent and follow up advice provided.
Hi Helen,
What great news, going above and beyond is what our team is all about. I’ll let Adam know that his efforts are appreciated. Thank you for your awesome comment.
- 5 reviews
Great customer service
Jillian - great customer service, good information and good follow-up. Highly recommend both Life Insurance Direct and Jillian. Helped me to work through the best income protection, life and now TPD.
Hi Enne,
Thank you for your positive feedback. I'll be sure to pass this on to Jillian. We aim to have every customer feel understood and taken care of. If you need any further assistance please don’t hesitate to contact us.
Questions & Answers
51 yo man with several medicated conditions enquiring as to the affordability of life insurance for the benefit of my children. Expecting a ballpark range estimate for half a million and a million dollar policies. Thanks.
Hi SMc,
Thank you for reaching out. This information is general in nature and does not take into account your personal circumstances, your financial situation or your specific needs. Generally, cove...
Read morer for $250,000 starts at $38.65, $500,00 begins at $68.51, and $1,000,000 starts at $114.62 per month. If these starting points fit into your budget, you may want to reach out to us to complete a pre-assessment. Alternatively, you could give us a call on 1300 135 205 and speak with a specialist.
Isn't this just a comparison site like all the others? I am looking for an insurer and not an agent.
Please explain how all your reviewers are claiming that you're a direct insurer when your website shows me that you're compare site.
Get an answer from our members and Life Insurance Direct representatives
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Extra Information
Life Insurance Direct is a ProductReview.com.au Awards Winner for 2022 and 2021
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Hi Jennifer
I’m so glad that you feel supported in your life insurance journey. I’ll let the team know that they did an excellent job. Feel free to contact us if you require further assistance.