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Life Insurance Direct

Life Insurance Direct

4.6 from 21 reviews

Reviews

(18)
(1)
(0)
(1)
(1)
  • Value for Money
    4.0 (7)
  • Transparency
    4.3 (8)
  • Customer Service
    4.4 (8)


Taryn J.

Taryn J.Sydney, NSW

Great customer service

published

Ivan was super helpful & informative & the quotes I received were good value and easy to set up! I would recommend to friends who are looking for cover too. Thank you!

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

Simon

SimonSydney, NSW

Very helpful

published

Very helpful and very informative. The specialist I spoke to provided me with all the information that I needed to make a choice on the policy and other options and benefits.

Transparency
Customer Service
Claim MadeNo
Danita Bartlety

Danita BartletySouth West, WA

Rob was great

published

Rob was supportive, informative and calm. He engaged communication at my level of comfort. He resolved all my questions and concerns and provided assistance I did not know about.
The pricing was comprehensive and I could be responsible for my own choice based on factual information.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

Great Service and Product Overview

published

Rob clearly and concisely laid out all my options and advised on the best plan based on my situation. They were extremely helpful throughout the process. While I did not end up getting Life Insurance (currently given through my super) if I ever decide to get a policy it will be through Rob & Life Insurance Direct.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers

Fantastic service

published

Rob was very helpful and informative. After enquiring with a number of companies, it was nice to finally talk to someone that spoke to you as a individual on a personal level, not just another number in their sales quota. Very good customer service

Claim MadeNo
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

J.K

J.K

  • 3 reviews

Great customer experience

published

Ivan was great! He went through all the information with me. Told me what I needed to know and answered all my questions. With no understanding or knowledge Ivan made the process so simple. Highly recommended.

Claim MadeNo
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Very helpful

published

I was discussing changing from another company.
Ivan was helpful and informative. He explained everything clearly and seemed to care about what I needed. I would recommend him and would be happy to deal with him in the future.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

Carolyn

CarolynFar West, NSW

Awesome interview..

published

Ivan, the gentleman doing my interview was thorough and we got through all the hard questions quickly and effectively., and had a relaxed but meaningful time getting through all the necessary questions, without fuss or bother.. Thank you.. I feel more knowlegable now about my policy and what needs to be done. Much appreciated..

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct
John

JohnMurrumbidgee Region, NSW

Well done buddy

published

Best value for money anywhere in Australia great personal information and information on how to what to do if you make a claim all the i's dotted and the t"s crossed

Claim MadeNo
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct
JamieAus

JamieAusAU

  • 19 reviews
  • Verified customer

Communication is very bad

published

I have an existing policy @ $170 per month and will increase to $200 per month, the same policy on there web site is $146 per month , I have been trying to contact LID for over 5 weeks , i get the same old excuse that all the people in the department i need to talk to are busy , they did return my phone call once but refuse to leave a direct contact number .
the initial setup is easy but if you try to change amend your policy to save money they are "all too busy "
my only choice now is to cancel the policy and apply again with someone else

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
2 comments
JamieAus
JamieAus
Life Insurance Direct
Customer R.Life Insurance Direct

railosmith

railosmithSydney, NSW

  • 6 reviews

Extremely poor communication - Updated - They called back

published
Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Life Insurance Direct
Customer R.Life Insurance Direct

JCat

JCatMELBOURNE

Perfect Service

published

Puja Chavan handled my unusual claim from A to Z in a most professional manner, her communications by phone or email were always polite and germane. The claim was 100% successful and the payout was prompt. She also helped after the claim to get a premium refund. I highly recommend her service.

Insurance claim madeYes

STAL

STALSydney

Terrific Service

published

We are extremely greatful to Puja and the team for helping us during the trauma claims process. She was very helpful, supportive and prompt. Our claim was given high priority, with payment made approx one week from submission. This has been very helpful and has reduced some of the financial and emotional stress our family has been under. Thank you so much Puja & Life Insurance Direct.

Insurance claim madeYes

Fabulous Service!

published

The team at Life Insurance Direct worked very hard to assist us with a claim. Very helpful and always great with communication. A successful result happened and I doubt without the assistance from Life Insurance Direct we would have had the outcome we did. I thoroughly recommend these wonderful people to all.

Insurance claim madeYes
Kym

KymCarina Heights

Terrific customer service

published

When making a claim for income protection it normally comes at a very stressful time. From my experience I have found Life Insurance Direct to be very informative, supportive and provided excellent assistance from submission of the claim to ongoing support throughout each monthly claim. Their service is invaluable, thank you.

Insurance claim madeYes
Wendy R

Wendy RMelbourne

Excellent service and support

published
Insurance claim madeYes

Terrible, takes a very long time to sort out anything.

published

It has taken nearly 4 months to get insurance with these guys. They're incredibly slow, and refused to listen to what I actually wanted out of my insurance. They repeatedly called me back to discuss the same issues. They got my address wrong 3 times. I had to email them multiple times regarding payment, and then got nasty and unprofessional replies.

Insurance claim madeNo

Carlene battin

Carlene battinSydney

  • 2 reviews
  • 1 like

would love to suggest Life Insurance Direct to my friends

published

It’s nice to have objectives in a business not only met but exceeded! Life Insurance Direct Consultants provided us with skillful, responsive & valuable service. I would love to suggest Life Insurance Direct to my friends or anybody who might be interested in buying life insurance. My whole family has bought this guys and never had an issue.


gudipudi

gudipudiSydney, NSW

  • 2 reviews

Knowledgeable Advisers

published

Contacted these guys in the month of March 2012 after been offered by first job ( moved to australia in Jan 2012). The advisers were kind enough to help me understand the technical terms and help me choose the best plan that covered almost everything .

Can go ahead and recommend these guys to anyone seeking income protection insurance.
Knowledgeable Advisers


sazzygirl

sazzygirlSYDNEY

  • 6 reviews
  • 1 like

Excellent Help and Service

published

XLife really know their stuff and really do offer the best life insurance prices. The lady on the phone was very helpful in explaining everything and helping me get a great deal.

I recommend you research first though before you give these guy's a call, just to be certain you are getting a great price.
Service and Price


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Questions & Answers

DarrrylR

DarrrylRasked

Isn't this just a comparison site like all the others? I am looking for an insurer and not an agent.

No answers

Mirko

Mirkoasked

Please explain how all your reviewers are claiming that you're a direct insurer when your website shows me that you're compare site.

No answers

Get an answer from our members and Life Insurance Direct representatives

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