205 reviews
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AI reviews summary
Australian Seniors Life Insurance receives high praise for its customer-centric application process and the professionalism of its sales staff. The overall sentiment is overwhelmingly positive, with users highlighting the ease of setting up policies over the phone and the clarity of the information provided. While most find the pricing competitive and tailored to pensioners, there is a recurring concern regarding the age limit for coverage.
Pros
- Exceptional Customer Service: Staff are frequently described as patient, empathetic, and professional, with several users noting they felt treated with dignity rather than as just another customer.
- Clear Communication: Representatives are praised for using plain language, checking for understanding throughout the call, and providing detailed explanations of policy terms.
- Streamlined Onboarding: The sign-up process is noted for being quick and uncomplicated, often resulting in approval and policy activation within a single phone call.
- Value for Money: Many users, particularly those on fixed incomes or pensions, report that the premiums are affordable and offer good value compared to other providers.
Cons
- Coverage Age Limit: A significant point of concern for some users is the policy expiry at age 85, which leads to worries about losing coverage and premiums paid if they outlive the term.
- Aggressive Sales Tactics: Some feedback indicates a perceived pressure to sign up immediately during the initial inquiry call rather than being given time to consider the options.
- Communication Preferences: There are minor frustrations regarding the inability to easily designate a spouse or third party as the primary point of contact for administrative matters.
Verdict
Australian Seniors Life Insurance is a highly-rated choice for those seeking a straightforward and well-explained application process handled by professional, Australia-based staff. It is particularly well-suited for seniors who value clear, verbal communication and quick setup, though prospective policyholders should carefully evaluate the age 85 coverage cap to ensure it meets their long-term needs.
Reviews with attachments
Very friendly and helpful they help me choose the cover for my needs I got the life insurance package Show details · 1
Very kind representative. Explained my policy very clearly. Extremely happy Show details · 1
Short and precise explanations with clarifying statements which was very effective. Show details · 1
Sufficiently – She was very knowledgeable and helpful and was done very quickly. Satisfied on what she told me. So no problem at all. Show details · 1
Recent reviews
Omg it was an absolute pleasure to talk to this lovely young man he was so helpful, he calmed me down from being nervous about wanting to get the highest amount and it was a bit too much money for my low income, so he said he could do 1/2 the amount and it would be less to pay each week as I get paid weekly on work cover so if I could kiss him… Read more · 1
though the phone I would as he made things so easy to help me stop stressing and to be able to have the amount I wanted but just did things a bit differently which made my day.
Kevin from Seniors life insurance made the sign up process easy and helped me to understand the cover is for Now. Knowing my kids will get a little something from Mum if anything happens before i am 85 gives me relief. Recommended. Show details · 1
I thought the agent was very professional and to detail in every aspect of the policy that I had chosen he made it so easy to understand everything I needed to know Thank you Show details · 1
I had a great experience. I feel the price is a bit high but being older I guess it will be. What you get for your money out weighs the cost for sure. I highly recommend it. Show details · 1
The young man that spoke to me was very good, easy to understand and explained all that was necessary for me to understand that the policy would only continue on until I was 85yrs old. If I'm still going on after that I don't even get my funeral paid for. That would be a very hard policy to sell. I may just cancel anyway. I'm still thinking… Read more · 1
about it. I will have paid around $5,000.00 out and if I'm still alive I won't receive a cent back. Ok it gives me a lot to think about.
Maggie is friendly, patient and kind. She answered all questions regarding coverage, premium payment and others in a clear manner, easy to understand. Thank you Maggie. Show details · 1
It was a smooth interaction with the staff member when applying for insurance cover. She was very friendly and knowledgeable. She gave very beneficial information. Show details · 1
Applying was much less complicated than I expected. The staff were very helpful, explained the process and answered my questions thoroughly. I am confident in my choice. Show details · 1
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I found it really good value. Only problem my wife wasn't put on as the person to speak to. My wife does all the organising for me as I dont know anything about computers. Someone rang about email address and she told her what is was but had to speak to me. I want to put my wife as contact person only not me Show details · 1
The customer service operator was outstanding. I was confused as to with, then I talked to the guy on the phone and I was sold. He was friendly, professional and so easy to talk to and understand. He read everything in detail and answered all my questions right away. Iv worked in so many call centres including 000. Iv trained agents. I always say… Read more · 1
if you are knowledgeable and answer questions without putting the customer on hold to look it up, not this agent he knew his stuff. I'd promote this guy I wish i remembered his name but im sure any TL phld find out and listen to the call.
My representative Sam was extremely helpful and made me feel very much at ease and made me feel the policy is both good value and good for me. He made the whole experience very easy. Show details · 1
Very impressed with my life insurance policy. It is very affordable and took no time to set the policy up. The consultant was extremely professional, polite, enthusiastic and new the product well. She was a pleasure to deal with. Thank you Show details · 2
The policy i was quoted was a fair and reasonable price. I was told everything about the policy that I needed to know. I am very happy with my decision to go with this company. Now i feel secure that im covered to protect my children for any financial burdens due to the time of my death. Show details · 1
Quick callback to online enquiry. Long but clear explanations. Friendly agent. Insurance prices not too bad. Be aware though, they want to sign you up instantly. You have a cooling off period to change mind. I'd have preferred to sign up in my own good time. Show details · 1
Both my husband and myself took out Life Insurance policies individually so we could get the added bonus of a free will kit each..the lady Ashlee was absolutely amazing and clear to understand and normal to talk to.. she wasn't pushy.. answered all questions and was simple and easy to deal with etc thanks for your efforts and service. Sharon &… Read more · 1
Matt I also have home and contents through these as well... so do yourself a favour and prices are amazing.
Hi, I'm miss shermyra nahveta. Yes, it's been great to be back on track once again updating my personal details. Enjoy, your year. Chinese year of the fire horse. C.ya!. Show details · 1
Olivia is lovely and took her time explaining things. I went ahead with the life insurance. It’s seemed easy enough to set up and I’m happy with the result. Thankyou Olivia Show details · 1
Find out how Seniors Life Insurance compares to other Life Insurance
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SLI contacted me 5 minutes after filling their questionnaire, it was straightforward easy to understand the consultant was polite and very accomodating, no nonsense approach. I’m really happy with the outcome well within my budget and the fact I can increase it in the future is a bonus. Show details · 1
The agent was friendly, helpful but not pushy and went through with me on the amount I would be comfortable with paying and feel good about value for money. I was satisfied with the service. Show details · 1
I found your offer on Instagram. The whole process was very easy, I was taken through the offer very professionally. Everything was clearly explained, and I thought the policy was just what I needed. I purchased the policy. I would happily recommend Seniors. Show details · 1
Question asked were understandable gentleman who took me through the policy was well spoken and I was not treated as another person I was treated with dignity and respect thanku Show details · 1
Good and prompt service! It was easy to set up this policy. Personal attention was well done by Aidan. Lovely to get direct phone contact without pressing all the buttons. No waiting! It is much appreciated! Show details · 2
Excellent and pleasant customer service, highly respectable / professional communication skills with specific detailed instructions and information about the process and policy. Highly recommended . Thank you Show details · 1
Hi, [Name Removed] it was great to have my Victorian details in the system today. Since, I'm born [Details Removed]. Kind, regards miss [Name Removed]. My, updated identity details are located in Sydney. Show details · 1
We had the pleasure of speaking to, Maggie about starting a Life Insurance policy with you. Maggie showed Professionalism, Courtesy, Empathy, Friendliness, Compassion and had a Cheerful Voice. We would like to thank Maggie for all her help for us to make a decision to go ahead with signing up with a policy. Maggie is an asset to your organization. Maggie, thank you very, very much for all your help and understanding. Bev and Pete. Show details · 1
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