Disappointing broken down no after sales service
Broke down after 18 months. Astral are terrible to deal with. I have been waiting 10 weeks for the unit to be repaired. I have heard nothing. Spent 45 minutes waiting to speak to Astral and the call centre folks just arent interested in you. Classic case of a company prepared to take your money but are nowhere to be seen when there are issues.
Purchased in June 2018 at Reece Caulfield for $2,000.00.
Breaks all the time
the machine went well for the first year. Broken again for the fourth time. When asking for replacement they just don't return your email. They say they are going to call you back but never do. Planing on having to go to the Australian competition and consumer commission. We will never buy this band again.
Purchased in December 2016.
Couldn't live without it!
This is the best pool piece of equiptment I have ever purchased. Used to have a dolphin S200 that came with the pool. Lets just say that that is the worst cleaner on the market. However, this RPT is the BEST! From day one I was sceptical of buying another robot, however my local pool shop ensured me that they had a 30 day satisfaction guarantee. Giving them the benefit of the doubt was the best possible thing I could of done. Its super light weight, and has filters which cleaned things I couldn't even see!... don't know how that is possible. Th...e cleaner also didn't miss a single part of my Fiberglass pool, a problem with the dolphin as it missed corners and the step (not a problem with my astral. I just love the whole experience I'm having with it and I would have no problem recommending it to any pool owner in my opinion! PS you can purchase a trolly for it to sit on extra (got mine for $100 with the cleaner), highly recommend for storage as it has a place to put every part and looks really premium? Just my opinion
Easy to use and cleans pool
I bought this for a new concrete pool. I set it on the heavy setting to begin with and it picked up all leaves and dead bugs but not sand and finer particles. I then lowered the suction inlets and it picked up everything - leaving nothing behind. The filter compartments are easy to remove and clean. They are relatively small so sometimes I have to clean them and then run another cycle to get the pool spotless.
I did not go for the remote control and caddy and do not ever think I wish I had them.
In a nutshell at the moment I am extremely happy with this product and having come from the old school where you used to vacuum a pool I find myself just standing and watching it go with a big smile.
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