PoolBot B Series
Verified198 reviews
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Tried contacting Robot My Life to buy a replacement charger for my Poolbot B300 - have sent numerous emails, been on their website & lodged requests, spoke to the automated response & asked to speak to a human was told Barry would give me a call… Read more
back - STILL WAITING BARRY. Recommendations to anyone wanting honest feedback - DO NOT BUY FROM THIS COMPANY
Follow-up · Yes i have tried calling continuously, no human response. I have waited over a month for a response. Charger is no longer charging & i just want to buy another charger.
This is the second one I’ve had (first one under warranty sent back after 4 months) was replaced, guess what, the second one has packed up after 3 moths new. I ‘m now about to give up and buy something more reliable, this model is basically **ap Show details
Robot my life has been dishonest and taken my money 1500$ and my poolbot under warranty just 6 months in and offered a refund then ignored me for 5 months now I’m forced to take legal action Do not buy from them! Show details
Follow-up · Please everyone who has had problems with this company register with the Victorian consumer protection agency as they will investigate and prosecute this person for there poor conduct on warranty and promised refunds .
Reviews with attachments
- +3
what a piece of rubbish stopped working after 7weeks of use really hard to talk to someone for service so pulled apart to see and it is full of moisture Show details
Incredibly frustrating and disappointing experience with this robot. I wouldn't recommend wasting your money - or your sanity for that matter. I purchased this in March thinking it sounded like the perfect fit for my natural rock style pool. Only a few days in, not working. I advised the manufactured and happily troubleshooted.. thinking it would… Read more
be a one off. Here we are in September and now it appears both the seller and the manufacturer have ghosted me. At one point in July I was told a return label was coming, that ever eventuated. Seems the manufacturer doesn't care / deflects and the seller is not willing to accept any type of responsibility for the item. The robot is highly flawed and has clear manufacturing errors. It will stop working for no reason and the company will have you working on it like a mechanic - unscrewing it and pulling it apart. Beyond ridiculous. I find it pretty outrageous that they would expect this to be normal practice. The company I bought it from also faceless and unhelpful, I was initially and somewhat condescendingly advised it was 'just an entry level machine' that's ok because I literally bought it for the moat of my pool appx 16 x 2 metres, 20,000n litres. It should just turn on, plain and simple. @poolandspawarehouse. www.poolandspawarehouse.com.au manufactured by @robotmylife. https://robotmylife.com.au/?utm_source=google&utm_medium=cpc&utm_campaign=17732611146&utm_term=robotmylife&utm_content=711855155941&cmc_adid=ga_711855155941_17732611146&gad_source=1&gad_campaignid=17732611146&gbraid=0AAAAABinbjZxyj2KFkrPpeuF1qCXjCghK&gclid=CjwKCAjw2vTFBhAuEiwAFaScwgMXXhIEpjgOrMh5TcWjBp4Dz-HADNwVAVDjfazF3VGdNMg10Rqx8xoC_yQQAvD_BwE
Poolbot is a great product! It’s incredibly efficient, easy to maintain, and does an outstanding job removing debris—even from hard-to-reach areas—leaving the pool clean and clear. I did have a minor issue with the battery, but the service team was absolutely fantastic. They responded quickly, were extremely helpful, and replaced the entire… Read more
product with a new one without any hassle. Their customer service is exceptionally responsive and reliable. Overall, Poolbot is a great product backed by a great company.
- +1
I am at a stage where manual pool cleaning has become too difficult. Now with the use of Poolbot I can enjoy sitting back and watching my pool being clean. Fine debris is no longer an issue, leaf litter on occasions floats away, but overall the pool clean is very good. Great value for money. Show details
The poolbot 150 is the best pool cleaner we have owned and we have tried many It leaves our pool sparkling clean We get many compliments about how much cleaner our pool is since we bought thisWe have a lot of leaves which the poolbot has no trouble picking up Show details
Latest follow-ups
I posted a great review when l first purchased this product. 14 mths on 1 summer season, the Poolbot stopped working. Numerous emails sent. No response. Took the Bot to the address, No ... everything empty, they had moved to ferntree gully. Went to… Read more
that address, kept knocking on the doors until person responded. He said the mother board in those mavhines are NO good. Left the machine there for a new mother board. Two weeks later we went to pick it up. Not done yet! Came back in a few hours. Charged it up. First try in the pool it died after 2 mtrs. Have sent numerous emails, but no response. I have filled out reply forms, even forms that l am interested in a new product. Next step will be consumer affairs. The warehouse was full of broken down machines. How do l get someone to respond.
Follow-up · I have not had any response to emails, phone calls, customer tickets. I have a list of tickets that l have logged. Not happy with this company. I would not recommend this product.
Just 1 year old and suddenly battery won't charge. Contacted a robot given an email with ticket number no follow up customer service is nill complete waste of money. DON'T BUY YOU WILL REGRET IT. Show details
Follow-up · Do not buy this product. The customer service is terrible. I've been chasing them for 6 weeks. Had to send back to Melbourne. Still don't know what is going on or if they will honour warranty. No contract from them. DO NOT BUY.
The Poolbot is well designed and does a good job BUT we have never been able to connect to the app and the button controlling the type of cleaning it does stopped working very soon after purchase. therefore it tries to clean the walls of the pool… Read more
and that isnt necessary in my pool - so doenst do a good job of cleaning the bottom. i have emailed Poolbot 4 times and received an automated ticket of receipt of my email but have not received any return communications from them. this is pathetic follow up service very unhappy. they are impossible to contact otherwise.
Follow-up · Follow up responses - the warranty period is 2 years - its now 6 months old and has been failing since 3 months. the app is not essential but as the physical buttons dont work i thought the app might override that issue. yes tried troubleshooting as per instruction manual. still receiving emails confirming that i have submitted an email to them but ZERO response.
Recent reviews
I purchased this Robot from Poolandspawarehouse at Windsor I returned it twice in 18 months as it was us not picking up smaller leaves etc which it did most of the time for 18 months. I sent letters of complaints to the Pool Shop I brought it from… Read more
and to the Importer in Victoria. End result is the Pool shop at Windsor advised they could not contact the Importer and distributor and could not help me. I paid $1,100 for a robot pool cleaner that had a life span of 18 months. A very expensive exercise both Poolandspawarehouse at Windsor and their other store at Jamieson refused to help me with a repair or replacement. Despite many emails and two trips to the pool shop plus letters and emails to the supplier Robot My Life 10/3 Clyde Sstreet Ferntree Gully, Victoria I also forwarded videos of the machine running around my pool not sucking up anything. A $30.00 hose is now my go to manually cleaning the pool. Dont trust this Robot150 pool cleaner or the two businesses I tried to get help from. Customer service does not exit......THE TAKE YOUR MONEY THATS ALL THEY ARE INTERESTED. NOT HAPPY ........Suzanne
Follow-up · Hi All, I have submitted my complaint to the Consumer Affairs they recently replied back to me asking if my CBA account would help however because it was the two year time frame before I asked for my banks help they would not become involved. I didn't think of them as being able to help and if I had contacted them prior to the claim through… Read more
Find out how PoolBot B Series compares to other Robotic Pool Cleaners
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Been using for a month now, my pool has lots of leaves and pollen in the water from trees. The cleaner does a great job. Easy to use. Very happy Pool is 10 mts x 5 mts and never looked better. Recommend. Show details
Do not risk it! Never worked from the beginning. Just goes around and spins like it is lost. They claim that you get a month to return but they lie. Have requested money back but nothing. Do not risk your money on this product! Show details
This is about Robot My Life's service. THERE IS NONE! If you want to contact them and to speak to a human for any reason. Forget it! Mission Utterly Impossible! You absolutely cannot get past their robotic phone receptionist. At one stage I even pretended I wanted to by a product just so I could get to speak to a human, "could somebody call me… Read more
back please" - Nothing! When I discovered so many negative reviews about Robot My Life and then also realised that these cordless robotic pool cleaners seemed to have a life span of only about 7 months I decided to cancel my order. I cancelled the order one day after purchase but it took many no-response phone calls to the robot telephonist and many emails through their website (only to receive generic generated emails telling me B/S.) Fortunately I paid through Paypal, they started a dispute on my behalf. I got a refund, it took 84 days and I reckon if Paypal hadn't gone to bat for me I probably would have never got a refund. Don't buy from Robot my Life, they are at the very least unsafe and at the most - scammers
Warning Do not buy from this Company. Robot My life. The Pool Cleaner B300 was great till it died in 8 months . Was asked to return for repairs and haven't heard from them since. Cant talk to Anyone in service as you are asked to respond by email which is Never followed up with a response. When you call, you speak to a Robot who promises… Read more
immediate action with a follow up and you receive an email stating someone will reach out to you shortly?? Guess What. Nothing? Maybe they have claimed my RobotB300 for spare parts as I cant see any means of communications from them . This has been reported to Consumer Affairs and more recently to Current Affairs as I'm at a stand still and suggest you come on board with your concerns as well as it seems there are many similar complaints re their service or lack of? The more we speak up the better the actions and who knows they May respond , but don't hold your breath. Thanks for reading. Phillip Noosa Heads
I paid this company $100 for a replacement second hand charger in June 25. We are now in Dec 25 and after numerous promises, emails to confirm I would receive money back. I have had nothing. These are a con Show details
Follow-up · To follow up, as product review has said there have been a couple of questions. Firstly, the charger didn’t fail, it got damaged in a large Reno. I didn’t really get to try the pool cleaner, as shortly after buying It, we did the Reno. When I first contacted PoolBot they said they had a second hand charger for $100. I paid and waited and waited.… Read more
No answers to emails anymore, though I do get the promotional ones every few days. No refund still. 4th March 2026
We purchased in December 2024. It stopped working in September. Went back for repairs in October after multiple phone calls and emails that are not read. Still waiting two months later for an outcome. They do not answer the phone. We were given a mobile number, no satisfaction. Emails ignored. Very unhappy with this company. Advertise 2 year… Read more
warranty. After nine months of use unit failed and almost three months trying get get resolution to the problem no end in sight.
This product does not even deserve one star!! DO NOT BUY!!! Although the product initially worked well, after 4 months after purchase it has been giving trouble and now does not work. I tried all the troubleshooting suggestions online with no resolution. When trying to contact the business for help, there is no human to answer or speak to. I have… Read more
sent countless emails with a reply of being issued a ticket number of my lodging a query. In phoning there are two numbers, both automated. One that tells you to email them and the other dictated by an AI assistant who just rattles off the troubleshooting options listed online, without resolution the AI just lodges a ticket for someone to come back to me. A very frustrating process and ironic considering one of their emails is called makelifeeasier!!!
This company, this product is rubbish. From when we first placed the order on one of these machines, it has been a nightmare. Placed an order on the B300 back in Dec 23. After numerous emails and phone calls, we received it in April 24. The machine lasted 3 months before it broke down. the battery failed. It then took another 3 months of emails… Read more
and phone calls for them to send us out a temporary replacement machine while our machine was delivered. We finally received the replacement machine 4 months later, 3 months later the replacement machine crapped itself, again, 3 months of emails and photos before they agreed to replace it with an upgraded model, the B300. That machine lasted 3 months before the battery died. that was June 25. It has been 5 months and we have again sent through to them emails on multiple occasions, and sending through the same documentation and photos to them as per their multiple Repair Notice requests and to date we have received nothing. My recommendation to anyone considering buying anything from this company is buyer beware, to look elsewhere. Since November 2025 until now, we have tried emailing and calling them and this company has made no attempt to reply/communicate with us. We are now left with a $1,800 doorstop as they have no intention to honour their warranty. I see on the web that they're selling all their machines at heavily discounted prices. My suggestion is to look at another reputable brand and spend a little bit more.
The worst pool cleaner in the world. The first one broke after 1 year. This company is the worst to deal with I have never had so much trouble ever. They are NOT in Australia. It took 6 weeks of them ignoring me to get it fixed under warranty. And finally they sent a second hand replacement ( with no explanation ) that also broke down after about… Read more
9 mts . Now they say they no longer sell parts to fix it . What a scam of a company. There are many bad stories about this business I should have listened . Do your self a favor do not buy anything from this business. They are not in Australia and have no service center in Australia.
Find out how PoolBot B Series compares to other Robotic Pool Cleaners
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- +7
My first robot. I’ve only had it a week, but my current experience: 9x5m fibreglass pool, 0.8-1.8m shallow to deep. I get paper bark leaves for large trees and bottlebrush pollen, I’ve taken pictures of before and after from this mornings cleanup.… Read more
The little guy runs a treat… picked up all but 1 leaf which is great considering there were many. For half the price of the others, so far so good… a great little easy to use machine.
Button on, button off
Follow-up · Filter in the bot seems to grab almost everything, big and small (lots of banksia flowers) It gets ‘almost’ all the leaves. Wall setting is okay, I have a little lip all around the pool which it can’t get but I wouldn’t expect it to. I have a ledge and steps and it doesn’t seem to bother with those all that much. I mainly use it on floor setting… Read more
I purchased a Poolbot B300 in November 2024 and it worked for 2 months and then it died. I emailed Robot My Life to aske for a warranty claim and subsequently was emailed instructions on how to pull the machine apart and test it. I tried this and it did not work so i emailed them a second time and they sent me furhter instructions on how to pull… Read more
it apart and test for a second possible issue. Again, this did not work. Then they sent me a third lot of instructions and I pulled it apart again and tested it and again...it didnt work.
They finally sent me instructiuons on how to return the unit so that it could be repaired. I sent the machine back to them in March 2025 and I am still waiting for the machine to be returned. They have the worst customer service of any company i have ever dealt with and as a result I am now lodging a complaint with the ACCC as their company failed to refund, repair or replace the poolbot B300 within a reasonable time. We have consumer rights and this company do not respect them.
Generally a good pool cleaner, picks up debris and fine dust particles quite well. My issue however is that it can't manage the steps on my pool. Other reviews and product description says it can manage steps, I guess everyone's pool is different… Read more
but when it's doing the walls and reaches the steps, it gets confused, either keeps going back and doing the same area, or gets stuck. Once at this point, it just decides it's finished with the walls and does the floor instead. Shame, otherwise it's a good cleaner.
Follow-up · For when it gets stuck on the steps, I usually just get a pole and move it on from there. I’ve attached a video of an example and also photos showing my pool shape
Purchased online from robotmylife, 2 weeks ago. (Delivery took one week, which is what I was advised for standard free shipping). Price was excellent $664. Very happy with walls and floor performance, although steps require additional cleaning. My pool is fibreglass with steps and a shelf, and on previous experience of crawleys etc. these do… Read more
not work on the walls or get stuck in the steps/nooks. However, there have been no such problems with the B150. There are optional parts to attach (phone the helpline for instructions), if wall climbing is not working well, but I have not needed to install these. As stated in the manual, we get about 2 hours each use on the wall/floor setting. Overall happy to recommend after four months using the B150 several times a week due to near by street trees dropping leaves constantly.
Worked for a while, got the issue with the corrosion on the charging connector within a couple of months, dismissed by the supplier, now despite the power adaptor showing full charge, it runs for 30 seconds then dies with a yellow light. Only light use, perhaps once a fortnight. Conveniently only a couple of months out of warranty. What a waste of… Read more
money, you would expect it to last longer than 2 years. Will not be replacing with anything from RobotMyLife.
A true game changer, this robot does all that they claim and does it with ease. Love it, highly recommend getting your time back by letting this robot do the chores! I TAKE IT ALL BACK MACHINE PASSED AWAY AT 8 MONTHS, NO CUSTOMER SERVICE SUPPORT, NOW AT 8 MONTHS WAITING FOR REPAIR OR REPLACEMENT Show details
Revoking this review, Robot lasted 8 months then failed, no after service support, been waiting 5 months for repair or replacement. Ghosted.
The was ordered in November, received in January. Cleaned the pool well until today. This Pollbot has stopped working. Will not turn on but is fully charged. I only see 5 star positive reviews on the website. My 1 star has not shown up. It must cost a fortune to remove all the negative reviews. Show details
Had b150 a few weeks now and use 3 times a week. Works well picking up grit and debris. Easy to clean and recharge. Since this review the machine has stopped working and no response from company. Warranty useless by the looks. Show details
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still zero response - even tried getting in contact with sales staff to see if they would contact me but ZERO. i think 1 star rating is too high.