Ateco Group

Poor availability of spare parts – The Ateco Group distributes LDV, Maserati and Renault as well as remanufacturing RAM Trucks into right hand drive for sale in Australia and New Zealand. I currently own a 2018 LDV T60 Pro. Although I’m quite happy with the car, I consider the availability of some body repair parts to be poor. During mid July 2020 my car was damaged and the… Read more

repairer ordered parts from the Townsville dealer late July. I was subsequently advised the parts should arrive early September. I spoke to the repairer mid September & I was advised parts had yet to arrive and were now expected to arrive mid October. I received further advice from the repairer that the parts were now expected mid November. I then contacted LDV Australia via live chat on their website expressing my dissatisfaction regarding repair parts and that this delay in supply of repair parts doesn’t present a good image for LDV Australia. They then requested, and received a copy of the purchase order for the parts ordered. To their credit they responded quickly and demonstrated all bar one part had been delivered to the dealer. That one part had an expected delivery date of early/ mid October.

I’ve since gone back to the repairer, who in turn contacted the dealer, and advice received indicates that one part will not be available until mid November. My car is unable to be repaired until that one part arrives. Not a good look ATECO Group in promoting your LDV brand when your supply chain has delays such as this, especially considering the mixed reviews your vehicles have received. Although I’m happy with the quality of my vehicle, this unsatisfactory delay in provision of parts has made me think twice about purchasing another LDV.

UPDATE: The repairer finally received all the required parts during early January 2022 & repairs were conducted. No criticism is directed at the dealership spare parts team.