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John Hughes Car Sales

John Hughes Car Sales

2.1 from 48 reviews

Reviews

(11)
(2)
(1)
(3)
(31)
  • Product Quality
    2.8 (14)
  • Return Claim MadeYes (3) · No (19)
Julie D.

Julie D.Perth, WA

  • 2 reviews

BRILLIANT CUSTOMER SERVICE

published

Bought a new volkswagon golf and had best customer service both at the showroom and at the 1st service. Well done hard to find nowadays. I would definitely recommend to anyone

Mark5799

Mark5799Perth, WA

  • 3 reviews

No hassle car sales consultants

published

I went to John Hughes to look at a few vehicles after looking at the website..No most car dealers you walk into you get pounced on be every sales man in the vicinity, not at John Hughes, you can look around with out being hassled..Felippe was the sales consultant that I dealt with and it was a pleasure to deal with him, friendly, and not pushy .Made my purchase and drove away with a full tank of fuel, it was a pleasurable experiance and I was very happy with the deal i got v..Thank you Felippe and John Hughes

Return Claim MadeNo
Anthony

AnthonyPerth, WA

Absolutely robbed

published

2011 bought Hyundai Accent from John Hughes Vic Park , all cars $14,000 , Happy with that , all cars around 30,000 kms , Happy with that . Nearly all cars taxed till December 2011 , put deposit down , ready in a few days .went back bought the car but noticed it was now only taxed till June 2011 . How’s about that for , slight of hand . Being a little naive , I never bothered saying anything , but every time I see Mr Absolutely I think about this cheating scam

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Suzanne R.

Suzanne R.Perth, WA

  • Verified customer

Professional problem solving.

published

Bought a BMW X1. Within two weeks had a brake light come on. I rang and questioned the salesman, who referred me onto Eden. Eden called back within the hour, he was impressive with his customer service in helping resolve the problem with ease. Three months registration paid as a sweetener and much appreciated. Brakes replaced with new pads at no cost. A small problem resolved rather then escalating to a bigger problem. Very happy and highly recommend.

Product Quality
Return Claim MadeYes
hotkiwi

hotkiwiPerth, WA

  • 37 reviews

Is John, a trustful icon in carworld losing his grip ?

published
Product Quality
Return Claim MadeNo
Julie

JuliePerth, WA

Service

published
Return Claim MadeNo
hi2lea

hi2leaPerth, WA

Not happy with John Hughes dealership

published
Return Claim MadeYes
Sally Cole

Sally ColePerth, WA

Terrible service

published

Car wasn't ready as they promised.
Said there was a $2000 discount if we bought two cars, it was in fact their online price so no discount at all.
Car had faulty door locks, had to keep ringing to get a time to bring in and rectify. Waited two hours while they diagnosed then told to bring the car back for fixing, it's is 70k each way to this establishment from where we live.
Paid $250 deposit on a second car at the same time but so disappointed with the treatment we received that I have asked for it back, not forthcoming as yet.
Totally upset and frustrated with this car sales yard, would never buy or recommend them.
Sally Cole

Return Claim MadeNo
Bradley66

Bradley66Busselton

Fantastic to deal with

published

We just bought a new Triton and had the pleasure of dealing with Helen Harmans-Boyle a Fleet Consultant with John Hughes.We had extras added to the vehicle and I was very particular of how I wanted the vehicle completed.Helen went above and beyond to give me what I asked for and nothing was to much trouble.It made the experience so enjoyable when the time comes for a new car I will be heading straight to Helen without hesitation.
Bradley and Abigail

Product Quality
Return Claim MadeNo
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AshleyS

AshleySPerth

  • 3 reviews
  • 1 like

Sexism is alive and well at John Hughes

published

Happy but disappointed....

published

Got my 2011 Kia Sorrento about 2.5 yrs ago which I very happy with but very disappointed that I receive only 500 trade in on my Astra which I keep in good condition...

Return Claim MadeNo
Bright sight

Bright sightPerth, WA

  • 8 reviews

Only and only trust on a reliable mechanic before you buy

published

I checked on a car in one of John Hughes used car yards. They were swearing it is in great condition, but when I got it to my reliable mechanic, it turned out that the car is in severe engine problems. It might not be the case all the time and someone might find a great condition car; however, I suggest have your reliable mechanic with you or get it for a ride to your mechanic and have it checked before you buy a used car. Save yourself of excessive costs and stay safe on the roads.

8 Month disaster

published
Product Quality
Disappointed

Disappointed

  • 2 reviews

TERRIBLE!! Increased cost when I tried to drop off car.

published

After spending 30 minutes booking the car over the phone where I gave all correct info i was informed that i would be emailed with confirmation and price, the email was received stating it was a complimentary service, then when I went to drop off car I spent another 30min waiting to be then be told the price I received was incorrect and the cost was $299. Did not proceed with the service and will NEVER use them again and suggest you don't. Badly organised, did not know what service the car needed, terrible customer service, I wasted hours.

Return Claim MadeNo
Rose

RosePerth, WA

Customer Service!

published

Thank you to Chris for helping with a terrible experience with another caryard. I wish I had gone with John Hughes to begin with. Would recommend Chris & his fantastic customer service skills!

Product Quality
Return Claim MadeNo
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Barnicale

BarnicalePerth, WA

  • 3 reviews

Second-hand part

published

Car booked in for problem only to find out the same part they charged $995 me for last time and told me it was a full refurbished now telling me it was second hand this time $1700 to fix the same problem with a new part now trying to find out if car ready so i know whether to get rental twice ive been told someone will call back 5 hours since first phone call Poor Poor Service Terrible Service and while on phone you listen to a speel about John Hughes integrity Hahahahahaha thats the best joke

Product Quality
Return Claim MadeYes
EmClaire

EmClairePerth, WA

Terrible service centre

published
Product Quality
Return Claim MadeNo
Steven

StevenPerth, WA

  • 3 reviews

It's unpleasant experience but good at the end

published

It's not a good experience at the beginning, such as:
- wheel alignment should have been done before releasing the car. As well as thoroughly checking the vehicle.
- it turned out the rear shock absorber was leaking too.
But the manager was helpful and sorted out the problem asap.
Purchased 2016 honda jazz done 44000 km.

Product Quality
Return Claim MadeNo

VERY HAPPY WITH TRADE-IN PRICE AND MY NEW i30

published

I wanted to trade in my old i30 on a new i30 active at John Hughes Hyundai, Victoria Park. I was very happy with the price they offered for my old i30 (which has been excellent), and the new i30 Active is fantastic with lots of new standard features such as rear reversing camera and satnav. Also very happy with the professional, courteous service I received from the salespeople. 10/10 from me.

Product Quality
Return Claim MadeNo
Snr EXTOPALOPAKETTLE

Snr EXTOPALOPAKETTLEWestern Australia

Cash buyers beware, they wont negotiate on price.

published

Dont bother trying to negotiate the price down to ANY EXTENT unless you have a trade in and/or are willing to take out dealer financing.

Their used vehicles of any substantial quality are hideously over priced and the sales people wont budge on price AT ALL.

Unbelieveable.

They are obviously doing too well to bother making sales by negotiation or they just dont take people seriously enough.

Usual b/s salesperson excuses like the margins aren't there etc. Waste of time. At the end of the day once all the polite niceties and the smoke and haze clears, they are all the same.

I'd rather never speak to a sales rep and go through a broker to buy brand new.

Product Quality
Return Claim MadeNo
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Questions & Answers

Barry Eades

Barry Eadesasked

I brought a Range Rover from John Hughes for $43,000 and less then 6 months old and now I’m buying a new turbo for it !!!! Hot happy

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