2,508 reviews
AI reviews summary
Pros
Verdict
The dealership is widely praised for its professional, non-pressured sales staff and efficient transaction times. While most experiences are positive, occasional feedback suggests that communication and support can be less consistent within the service and add-on departments compared to the sales team.
Purchased 2015 Isuzu MUX approx 4/5 months ago $27,000. found out soon after purchase center console a cheap aftermkt unit had been fitted no warning alarms / reverse camera been cut off and wiring cut off in various places in car also no steering connections to radio or cruise control & directional air cond control jammed solid just cost Me… Read more
$600 to have this fixed Auto electrical company reckon all this should have been found on pre delivery prior to sales Not Happy John Bob Joyce
I’m very satisfied with my purchase and the customer service i received from everyone who helped with the sale. Thank you especially to Santiago Montes De Oca, his efforts were much appreciated in helping to get the car organised quickly and efficiently.
Reviews with attachments
Great Experience at John Hughes – For the first time dealing with the friendly staff at John Hughes Car sales, I was really impressed with the professionalism and understanding of Marshall Walker when I picked up my used vehicle, the vehicle was presented very well and the whole process seemed seamless...
Incredible service and the car of my dreams! – Jason and Aimee at John Hughes did an extraordinary job of helping me get my first new car! From start to finish they both had excellent professionalism but also made the whole process feel personalised. Jason listened to my needs and wants with a car and they both made sure everything was clear the whole way through! They gave me options but… Read more
didn't try to force or push anything that I didn't want, they made me feel like they cared about me more then just getting a sale, like part of the john hughes family. Every question I had they answered, and Jason checks in to make sure you are happy with the everything. I can't recommend these guys enough for all your car needs. Extremely grateful to them for making sure I have the best experience buying a new car for the first time!
Best Service & Stress Free – Guy & Jason from John Hughes Mitsubishi in Victoria Park, were excellent with the purchase of my brand new Mitsubishi Pajero Sport. They were very knowledgeable and they weren't pushy sales people. I highly recommend if you are looking at buying a Mitsubishi, to visit either of these 2 guys. John Hughes himself should be very happy having them… Read more
as part of the team.
When I picked up the car, it was very smooth, and really didn't have to check that additional items had been done/completed. The car was ready when they said it would be.
My 2 year old daughter (at the time) normally never likes talking to people she doesn't know, but they were so easy going and friendly that my daughter was happy to have a good chat with them and also have a photo.
Keep up the great work guys, and will definetly be back again for my next purchases.
Love that car – Was so excited. Awsome to drive. Love the color. So happy. Could not wait to drive away.
I would have given 10Stars!!!! – Excellent dealership and great service....have bought 5 cars there already....whole family...always a great experience. THANK YOU with my most heartfelt appreciation to John Hughes, Kirsty, Lawrence n Mason.
I recently bought a 2024 BYD SEAL and Han was so professional and friendly! From start to finish the team at Rockingham were so accomodating and welcoming. The fastest and smoothest transfer in my experience (took less than 3 days). Thank you Han. A happy customer over here!
We had such a wonderful experience with John Hughes Rockingham! From start to finish, the entire process was smooth, professional, and stress-free. A special thank you to Han, our sales consultant and the Business Manager, Karen for their exceptional service, patience, and genuine support throughout our car-buying journey. They were incredibly… Read more
accommodating, approachable, and always happy to answer our questions, making us feel comfortable and confident with our purchase.
Buying a car is a big decision, and having people who genuinely care about their customers makes all the difference. We truly appreciate the effort they put into making everything happen. Highly recommend John Hughes Rockingham, especially Han and Karen! Thank you both for helping us bring home our new car. We couldn't be happier with the experience! ⭐⭐⭐⭐⭐
I had an excellent experience buying my used Hyundai Tucson from John Hughes and would happily recommend them. From the beginning, the whole process was easy and they were incredibly accommodating. After I paid a deposit, they allowed me to take the car for the weekend so I could have my own mechanic give it a thorough once-over before finalising… Read more
the purchase. That gave me a lot of confidence in both the car and the dealership. My mechanic was very happy with the vehicle overall, but mentioned that while the tyres were still roadworthy, they were showing some pitting/wear, possibly from gravel roads, and that the rear spoiler had some fading. I raised both things with my salesman and was honestly surprised when John Hughes agreed to replace all four tyres with brand new ones and repaint the spoiler. I thought that was an exceptional level of service, particularly on a second-hand vehicle. While the work was being completed, they kept me updated on the progress and let me know exactly what stage the car was at. When it was finally ready to collect, they even paid for my Uber to the dealership! Chris, the manager, and Paul, who handled the handover, were both excellent to deal with. Paul took the time to go through everything with me and gave me his card, telling me to contact him if I had any questions afterwards. I’m extremely happy with my Tucson and the whole buying experience. I’ve already been telling family and friends how impressed I was. Buying a car can be stressful, but John Hughes genuinely made the whole process very easy. Fantastic customer service from start to finish. Highly recommend.
Thank you John Hughes and thank you Julian Montes de Oca for helping me find the best car. I am very pleased with your service and hospitality. I like the fact that I didn't feel pressured to pick the right car for my budget and preference. This is my second purchase from John Hughes and I am very happy with my Hyundai Kona.
The hole things of buying car for me was amazing, Julian Montes very nice and professional. He lead me through out the mist of flounder cause that was my first week in Australia. Thank u buddy.
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On 17th July I came up from the country to look at suv's , salesman Julian Montes De Oca approached to assist me with my enquiries his professionalism and helpfullness was very welcoming .He listened to everything I was requiring in a vehicle , he was patient and showed me lots of options, he was not forceful at all but went above and beyond to… Read more
make sure I was happy in the end for my purchase of my outlander isphire 25 model, I definitely recommend Julian at John Hughes for further business to family and friends.
We were very fortunate to have had a great experience with sales consultant Roshan Singh Bal. He was engaging, knowledgeable and answered all our questions. We were impressed with his professionalism and everything was very simple and sorted with ease. Would highly recommend this lovely young man.
I had a fantastic experience purchasing my car with Han. He was incredibly organised throughout the entire process, making everything smooth and stress-free. Han was always friendly, approachable, and happy to answer all of my questions without any pressure. I highly recommend Han to anyone looking for a trustworthy, knowledgeable, and customer-focused salesperson. Thank you, Han, for making this such a positive experience!
Marshall from Sales and Gary from Finance were nothing short of incredible. My experience was so seamless. I was so comfortable the whole time. They took time to get to know me on a personal level and helped out as much as they could. Very grateful for that! Keep up the good work. I will definitely recommend others to look for you on their next… Read more
purchase. Company should be proud to have people like you, who genuinely care about their customers.
Clive. Audi A4
My wife and I just purchased our second car from John Hughes, this time our sale was assisted by Marshall. W. Marshall put great time and effort into guiding us through the selection process and with his assistance, the wide variety of cars they have never became overwhelming. Marshalls professionalism made us comfortable throughout the entire… Read more
process, helping us to make a purchase we were entirely satisfied with. Thank-you Marshall and the team at John Hughes Welshpool, we will be sure to return when the time comes and will be recommending to anyone looking to get into a quality used car.
Latest follow-ups
John Hughes, Great result – I purchased a new Hyundai Kona from John Hughes in Vic Park about a year ago. On the first service, 12 months later I had a few problems that I was very unhappy about so reflecting on their advertising which is all about trust and service I decided… Read more
to contact John Hughes himself by email. To my absolute surprise I received a phone call from him personally to discuss the problems which we did for around 10 minutes to the point where I was assured that what happened was a "once off " situation. The main reason for my review is that because the "Boss " cared enough and took the time to attend to the situation personally I went from an annoyed customer who was not going back, to believing he had my interests at heart and ran a very caring business that would look after me. Buying a new car is for me, a big decision and I now feel my decision to go with John Hughes was a good and correct one and there is no question why he runs the largest car dealership in Perth. Thankyou Mr. Hughes.
Follow-up · I am extremely happy with the "Kona " it really is an excellent vehicle for our needs. All service issues have been cleared up since my conversation with Mr. Hughes. I did mention to him that I was a trifle annoyed that the car is not cleaned and vacuumed as I have an old Honda CRV and that is always cleaned when it is serviced so I will see… Read more
I went in looking for a new car and came out with a great secondhand vehicle. Han was very easy to deal with however, I would have liked a bit of help with all the whizbang gizmos that the car had. Some assistance in learning to navigate this would have been very helpful.
Follow-up · Very unhappy…I took the car in for a service believing that the 10/10warranty had been carried over as I had done everything correctly only to find out that the cars previous owner had not followed the requirements and the warranty had been voided. I asked this at the time of sale and was told should be… I will never deal with John Hughes again, the team do not deal honestly
I saw the car i bought on the John Hughes website sit and did a enquiry and Han got i. Contact to come a see the car, which I did and fell in over with it. Han was great from start to finish. Thank you Han. I love my car.
Follow-up · The car is running perfect and I love driving it. People have commented on how good the car looks.
Positive reviews
Riley and Paul H at John Hughes were great to deal with both during the test drive process and after sales. I experienced a minor mechanical issue with the vehicle, but these guys sorted it out quickly with no fuss. Thanks both. Daniel
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Brook has been amazing , we walked in after landing here from the uk after being here for three days and she was amazing. After having bad experiences with car sales men in the uk she was a breath of fresh air. We didn’t necessarily intend to buy the car that day but felt so at ease with her that we just did it . Will recommend to everyone ! Thanks brook !
I am grateful to Hans for assisting me with the purchase of my Kia Optima two weeks ago now. He was friendly and professional in his efforts to direct me to the car that best suited my needs. Every step I found him more concern to help me then pushing his agenda to sell me a car. After sale support was helpful answering all my enquires promptly. I highly recommend Hans to anyone seeking to buy a car.
Negative reviews
really unhappy with John Hughes, tried to call their service center and ended up getting put through to a call centre that sounded like it was in the Phillipines. The agent barely spoke english and wouldnt put me through to the service center and told me i needed to call MG on a 1 800 number. After waiting on hold for about 10 minutes i was… Read more
informed they are too busy and to call back.. VERY poor service.. not happy. Cant get an actuall person on the phone and my issue is unresolved.
Yeah, have to agree with the other reviewers here that Max Webster was incredibly rude from the start of discussions. I was clear that I was just interested in a sale and when Max got in touch he was very pushy angling for a trade instead. So not only did I have to repeat myself, but to boot, the guy is just flat out rude, opting to call people… Read more
"bud" instead of their name. Had good experiences selling with John Hughes before, but this guy was a shocker.
Disappointing experience with John Hughes – Poor after-sales service I purchased a car from John Hughes and dealt with Brooke throughout the process. Unfortunately, my experience has been very disappointing. I had only just collected the car and arrived home when I noticed a minor crack in the windscreen. I tried contacting Brooke to explain the… Read more
situation and seek assistance, but I felt that my concerns were not taken seriously and that there was little interest in helping me resolve the issue.
The way I was treated after the purchase was particularly disappointing. Before the sale, everything was fine, but once the money had been paid and the car was handed over, the level of customer service seemed to change completely.
Buying a car is a significant purchase, and I expected better support and professionalism from a dealership of this size. It is not just about the crack itself; it is about how a customer is treated when a problem arises immediately after collecting their vehicle.
Based on my personal experience, I would not recommend buying a car from John Hughes, spend your money elsewhere, plenty of options out there.
Recent reviews
Thank you so much to the team u guys are the best !! Shout out to Karen Lough for the so easy finance on Saturday morning and Joshua love u guys love my new toy smiles every where xxxxxx
I had the pleasure of dealing With Han Gao from the rockingham dealership, straight off the bat his communication was exceptional. Extremely professional with the way he carries out his work and a fantastic attitude, he made the purchase extremely easy and quick for me, working with me to help try and get this car. Defiantly a 10/10 when it came… Read more
to hospitality, if I ever need another car or someone I know does, I will be 100% recommending Han. Thanks again mate.
Ford Ranger is my third vehicle that i have bought from John Hughes and from the Sales Consultant is Marshall Wlaker. Thank you, Marshall, for your detailed attention. Much appreciated.