No hassle car sales consultants
I went to John Hughes to look at a few vehicles after looking at the website..No most car dealers you walk into you get pounced on be every sales man in the vicinity, not at John Hughes, you can look around with out being hassled..Felippe was the sales consultant that I dealt with and it was a pleasure to deal with him, friendly, and not pushy .Made my purchase and drove away with a full tank of fuel, it was a pleasurable experiance and I was very happy with the deal i got v..Thank you Felippe and John Hughes
2011 bought Hyundai Accent from John Hughes Vic Park , all cars $14,000 , Happy with that , all cars around 30,000 kms , Happy with that . Nearly all cars taxed till December 2011 , put deposit down , ready in a few days .went back bought the car but noticed it was now only taxed till June 2011 . How’s about that for , slight of hand . Being a little naive , I never bothered saying anything , but every time I see Mr Absolutely I think about this cheating scam
- Verified customer
Professional problem solving.
Bought a BMW X1. Within two weeks had a brake light come on. I rang and questioned the salesman, who referred me onto Eden. Eden called back within the hour, he was impressive with his customer service in helping resolve the problem with ease. Three months registration paid as a sweetener and much appreciated. Brakes replaced with new pads at no cost. A small problem resolved rather then escalating to a bigger problem. Very happy and highly recommend.
Is John, a trustful icon in carworld losing his grip ?
I have bought with my family several cars, new and used at John Hughes. I have the deepest respect for this iconic entrepreneur. He is still active and is active at the business. What an amazing man, with a company built on principles of fairness and honesty.
This makes it even more sad that his senior staff seem to rally against him. Was buying a car for my daughter there with a senior sales person of John, who was even worse than the second hand car yard person that sells 500 $ cars. We were talking about a 17000 $ car here.
Apart from ticki...
Went to service centre in vic park had a light on dash was serviced and fixed (no) two days later back light on dash was informed having vehicle fixed like going to doctor???? fixed again a few days later and now a few hundred dollars later light on dash again was told to leave van running and would be picked up free of charge so they could diagnose problem tested and told turbo problem and would cost possibly up to 5grand left van over 4 weeks later van still sat in yard pick up van took to turbo specialist who said they didnt think turbo wa...s a problem needed a machanic took to van master approximately 3 hour later we got a call saying all fixed. Rang John Hughs and let him know he was sympathetic and said would look into it would get back to us we have heard nothing I suggest if your vehicle needs to be fixed stay well away from John Hughs
Not happy with John Hughes dealership
I have just bought a car from Carz4U which is a John Hughes dealership. I went in as a single female and was treated with such little respect, it was a depressing experience. The salesman kept disappearing in the middle of signing the papers as he was busy trying to get new customers in. He left me with the warranty person who tricked me into getting the 5 year warranty and security tinting. I have since rung up twice to cancel both of these and got the full time warranty man and he was very aggressive on the phone and wouldn't let me cance...l it, even though it was only bought the previous day. I was continually passed from one person to another and left standing in the car yard wondering where the sales person was as he kept disappearing. Someone else told me that he had taken someone for a test drive. The finance manager came and helped me apply for car insurance online as he could see that I was getting upset about being abandoned. I really wish I had have taken a male with me as there are NO female staff anywhere on site and they are all slick, greedy businessmen. Whenever I queried anything, especially the extended warranty, they keep saying what a great and trusted company John Hughes is. After reading all of these reviews, I wished I had have read them before buying the car. Like others on here, I lost $11,000 on my trade in, in only 3 years! They made out that my car was worth nothing, even though I paid $14500 for it only 3 years ago. Talk about intimidation, when they were valuing my car, there were 3 men standing around talking about the car, saying that it was worth nothing and that they wouldn't even be able to resell it.
Car wasn't ready as they promised.
Said there was a $2000 discount if we bought two cars, it was in fact their online price so no discount at all.
Car had faulty door locks, had to keep ringing to get a time to bring in and rectify. Waited two hours while they diagnosed then told to bring the car back for fixing, it's is 70k each way to this establishment from where we live.
Paid $250 deposit on a second car at the same time but so disappointed with the treatment we received that I have asked for it back, not forthcoming as yet.
Totally upset and frustrated with this car sales yard, would never buy or recommend them.
Fantastic to deal with
We just bought a new Triton and had the pleasure of dealing with Helen Harmans-Boyle a Fleet Consultant with John Hughes.We had extras added to the vehicle and I was very particular of how I wanted the vehicle completed.Helen went above and beyond to give me what I asked for and nothing was to much trouble.It made the experience so enjoyable when the time comes for a new car I will be heading straight to Helen without hesitation.
Bradley and Abigail
Sexism is alive and well at John Hughes
Who would believe in today's world, you go in as a female to buy a $75,000+ car and one of the senior salesman has the inability to treat you with the same respect as they would a male and discuss a deal.
The minute my husband was not around this senior salesman attempted to use car jargon to intimate, confuse and then bamboozle with various figures scribbled all over the paper. When I requested for the the deal to be laid out clearly, the senior salesman got all defensive, with it ending by the salesman advising no deal can be made.
The...salesman even failing to 'double check' with management about whether the deal can be made! Congratulations to Melville Toyota where I found the perfect car and I was treated with respect by the salesman. Melville Toyota has a number of females working there. Not a female in sight at John Hughes - speaks volumes about the culture I personally experienced.
Only and only trust on a reliable mechanic before you buy
I checked on a car in one of John Hughes used car yards. They were swearing it is in great condition, but when I got it to my reliable mechanic, it turned out that the car is in severe engine problems. It might not be the case all the time and someone might find a great condition car; however, I suggest have your reliable mechanic with you or get it for a ride to your mechanic and have it checked before you buy a used car. Save yourself of excessive costs and stay safe on the roads.
8 Month disaster
This Vehicle was supposedly repaired by John Hughes Kia.
This image was from its last Trip to the workshop. These warranty issues have been ongoing since February. Its has an intermittent starting fault.
We are sick of smart alec excuses. This Afternoon Service Manager [name removed] had the cheek to suggest that the vehicle may have a seized engine....No [name removed]...No John Hughes it has the exact same fault that had left this vehicle a liability since it first occurred 8 months ago. We've been nice , we've been patient now you are no lo...
TERRIBLE!! Increased cost when I tried to drop off car.
After spending 30 minutes booking the car over the phone where I gave all correct info i was informed that i would be emailed with confirmation and price, the email was received stating it was a complimentary service, then when I went to drop off car I spent another 30min waiting to be then be told the price I received was incorrect and the cost was $299. Did not proceed with the service and will NEVER use them again and suggest you don't. Badly organised, did not know what service the car needed, terrible customer service, I wasted hours.
Car booked in for problem only to find out the same part they charged $995 me for last time and told me it was a full refurbished now telling me it was second hand this time $1700 to fix the same problem with a new part now trying to find out if car ready so i know whether to get rental twice ive been told someone will call back 5 hours since first phone call Poor Poor Service Terrible Service and while on phone you listen to a speel about John Hughes integrity Hahahahahaha thats the best joke
Terrible service centre
The welshpool john hughes service centre is TERRIBLE. Such bad service. We have to go back there for warranty unfortunately, and everytime theres an issue with the car the service managers make it seem as if its inconvenience for them. They have no sense of urgency and on both occasions my car has been retained for 1 week + when it really is just a 1-2 day job. I will never ever purchase a vehicle from John Hughes ever again, i highly recommend everyone never to service or purchase a car from here. Service managers are unpolite and do not care....Seems to be miscommunication between all their staff, as we speak to someone different each time in different departments and no one takes notes on our car so each time, the same problems has to be explained each time and argued for each time. Waste of time and money! Please avoid for your own sakes!
It's unpleasant experience but good at the end
It's not a good experience at the beginning, such as:
- wheel alignment should have been done before releasing the car. As well as thoroughly checking the vehicle.
- it turned out the rear shock absorber was leaking too.
But the manager was helpful and sorted out the problem asap.
Purchased 2016 honda jazz done 44000 km.
VERY HAPPY WITH TRADE-IN PRICE AND MY NEW i30
I wanted to trade in my old i30 on a new i30 active at John Hughes Hyundai, Victoria Park. I was very happy with the price they offered for my old i30 (which has been excellent), and the new i30 Active is fantastic with lots of new standard features such as rear reversing camera and satnav. Also very happy with the professional, courteous service I received from the salespeople. 10/10 from me.
Cash buyers beware, they wont negotiate on price.
Dont bother trying to negotiate the price down to ANY EXTENT unless you have a trade in and/or are willing to take out dealer financing.
Their used vehicles of any substantial quality are hideously over priced and the sales people wont budge on price AT ALL.
They are obviously doing too well to bother making sales by negotiation or they just dont take people seriously enough.
Usual b/s salesperson excuses like the margins aren't there etc. Waste of time. At the end of the day once all the polite niceties and the smoke and haze clears, they are all the same.
I'd rather never speak to a sales rep and go through a broker to buy brand new.
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