Von Bibra

I was provided the best of service from Eddy. The second hand vehicle I purchased came to me absolutely immaculate. They went above & beyond to help us. I would highly recommend this dealership. Show reply

My disabled wife was left in Pacific Fair shopping mall for two hours due to a rude service supervisor who rang me to tell me that my car was ready… Read more

to be picked up and asked for my location at 3.15pm At 5.pm I ordered a taxi to take me to Robina Could have been much worse if she had a problem. I filled in two separate replies and asked for a phone call from someone in authority and am still waiting. Friday 6th of March was the date of the service.

Purchased a brand new MG and raised an issue with the built-in navigator, which is completely useless, at the first service. Honestly, a five-year-old drawing a map with crayons would provide better directions than this Navigator! The service… Read more

department feigned surprise, yet a simple Google search shows this is a well-known, widespread problem. They then told me there was a recall to fix it.

When I collected the car after this first service I specifically asked if the issue had been resolved. I was fed a load of technical jargon and excuses, including that the software “wasn’t available” – despite them previously claiming MG had issued a recall. If there’s a recall, you’d reasonably expect the fix to exist.

I was told I’d be called to rebook. That never happened.

Five weeks later, I rang them myself to ask if the recall software was available. The staff member had no idea, but booked me in anyway - specifically for the Navigator recall service - on 14/1/26. After collecting the car it was clear that, yet again, it was not fixed & the Navigator was still useless! .

I attempted to contact Von Bibra MG Service the following day - I rang three separate times (morning, midday, and afternoon) and left two messages. Not a single call was returned. Completely ignored.

This is absolutely disgraceful service from start to finish. I now feel trapped having no option but to deal with them, but I would NOT recommend Von Bibra Robina or their MG service department to anyone. Avoid if you value your time, money, or sanity.

The drop off was quickly completed and all my details were confirmed as correct. Maddi went out of her way to make sure the windscreen wipers were sourced and fitted before I collected my vehicle. It was excellent service. Show details

I had a great experience purchasing my new car from Von Bibra Peugeot dealer. Rob and Jamie were incredibly helpful and made sure I get exact model I wanted, even organising delivery from Melbourne. I felt really looked after throughout the whole process, and couldn’t be happier with my new Peugeot or the service I received Show reply

"Highly recommend von Bibra Ashmore! I had an amazing experience buying my car through Craig. He was incredibly smart, professional, and gentlemanly throughout the whole process. As a foreigner, I needed to use a translator sometimes, but he was extremely patient and kind, making me feel completely at find. I enquired online, got a call back the… Read more ·  1

same day, test-drove the next day, and traded in my old car. Everything was sorted perfectly for delivery just one week later. Smooth, transparent, and absolutely perfect service. Thank you so much, Craig!"

I had a terrible experience with [Name Removed]. He seemed like a nice guy, but unfortunately I was fooled. He asked for photographs of me and then when he got what he wanted this was the result. As well as the fact he seems to spend his time at work playing card games and humiliating women. Be very careful. It made me sick what he did to me and I… Read more

can’t believe I trusted him. Can’t believe there are terrible guys like this out there who prey on women and then humiliate them. I have escalated this with police.

There should be a “0 star” rating option for Von Bibra Subaru Southport. This is honestly one of the most disgraceful after-sales experiences I have ever encountered. I want to be clear — the car itself is amazing, and I’m very happy with the vehicle. Unfortunately, the after-sales and service team at Von Bibra Southport is completely… Read more

non-existent. Since purchasing the car, I have spent countless hours on the phone and in person trying to resolve a warranty issue and now attempting to lock in the cars first service, The warranty issue was acknowledged on the day of purchase. I was assured it would be rectified promptly. Nearly 8 months later, nothing has been resolved. I have spoken to overseas call centres, service managers, and multiple staff members, yet no one takes ownership or follows through. The service representative assigned to me does not reply, and I cannot even get someone to contact me regarding the vehicle’s first service. Not that I would trust them to service my vehicle at this point — I simply want the warranty claim honoured as promised. The complete lack of communication, accountability, and customer care is unacceptable. Once the sale is complete, it feels like the customer no longer matters. I would strongly advise others to think carefully before purchasing from this dealership. The vehicle may be excellent, but the after-sales support is a disgrace.

Save yourself the stress- stay away from these sharks. They ripped me off big time with a car that I was assured over 100 checks were done before I picked up the car. Drove away and discovered numerous mechanical problems. I wanted to exchange but of course they didn't let me. Told me to contact the product warranty instead. The moment you're out of the door they don't want to know. Show details

My experience at von Bibra thankyou guy for all your wonderful service and help It helped me navigate everything easy You made the sale smooth going Thanks again for everything Show reply

Josh Halliday was great to deal with. An absolute legend! Exceptional customer service, professional, friendly and happy to help. We will definitely be returning to Von Bibra and seeing Josh. Show reply

I had such a great experience with Owen at Von Bibra Ashmore when buying my car. After visiting multiple car yards on a rainy day, he was the only salesperson who actually came out with an umbrella to help us. That small gesture really showed the level of care and customer service he provides. Owen went above and beyond to help me find a car that… Read more ·  1

suited both my budget and all my needs. He was patient, genuine, knowledgeable, and made the whole process so much easier and less stressful. I never felt pressured, and he truly took the time to make sure I was happy with my choice.

Highly recommend Owen and the team at Von Bibra Ashmore to anyone looking for a great car buying experience!

Buying a car from Von Bibra was a great choice. It’s a one-stop destination where you can find a wide range of cars to suit your preferences and budget. Josh provided excellent customer service and helped me secure a great deal on a fantastic car. They have plenty of options available, making it easy to find something that fits your budget and needs. Show reply

Owen was hands down so genuine and knowledgeable, and was super helpful to my family today in finding us our perfect family car ! He was so friendly and his accent definitely helped with the sale ! Show reply