Had a fantastic experience buying my 2nd vehicle through Rowland. Rowland is great to work with. He listened to what I wanted and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Rowland @ Nissian Robina if you're in the market for a new or slightly used vehicle.
Sean Clifton who we dealt with when we purchased our car was extremely professional, knowledgeable and courtious to both my wife and myself, at all times we felt very comfortable and thank Sean and all staff we dealt with making our experience an enjoyable one.
One stop shop
Well looked after by the staff involved with the purchase process. Easy and friendly to liaise with, especially on my first purchase in Australia. Managed to cover all the neccesary items needed without worrying to do anything further after leaving the lot. Thank you to Ryland for the assistance.
Great car Great service
Ryland was fabulous. Easy to deal with. Great price and looking forward to years of great driving in the new car. Seamless transaction. Everything went very smoothly. Would recommend Von Bibra
Alex looked after us when purchasing my new car. He never made us feel pressured at all which made the whole process a little less stressful! Considering the circumstances he handled the sale really well. Would recommend him to anyone looking to buy a new car or even for some advice :)
Amazing service and thanks to Brett at Southport used car for his help he was amazing, I could not ask for better service! I Can’t wait to drive my car!
The reviewer stated that an incentive was offered for this review
Amazing customer service from Josh Black!
Big shoutout to Josh Black at Nissan Von Bibra Robina for the service provided from the very start of the process of purchasing my first car, and is still in contact with me making sure everything is running smoothly. Very professional and knowledgeable which was a great help when trying to decide on a make/model. I went out of my way to visit Josh specifically to purchase through him as I have had friends & family recommend him, and now I can see why! 10/10
Go see Josh Black at Robina used cars!!
Josh was fantastic very supportive understanding with my situation, gave me options communicated very friendly. Didn’t make me feel pressured. Amazing person would definitely come back to Josh to buy another car & definitely will recommend him to anyone that wants to purchase a car. Champion!!!
I recently brought a car from salesman Dan Appleby at Southport. I could not ask for better service . Dan was very helpful, explained everything about the car, answered all my questions and I picked up the car in an unremarkable condition.
Thank you to all involved in my stress free purchase.
Ron was very helpful and patient while we were purchasing our XTRAIL. He gave us friendly service and much information on the vehicle. We are very happy with our new vehicle and have no hesitation in recommending Ron to any of our friends who are looking for a new vehicle.
Many Thanks Ron
My Jazzy Jazz
I was extremely happy with the service and professional attention given to me by Ron Paxton during the purchase of my Honda Jazz
He put me totally at ease as he covered all the finer details during the transaction
Kevin in finance and Lisa who handled the extras are also to be commended.
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Questions & Answers
jetblack window tint
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
von B.Von Bibra
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are firstname.lastname@example.org Thanks Jo
Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?
Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.
We had exactly the same issue, black car (Navara) , scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).
Cheers Shaun B
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