Terrible Honda Service Experience
Booked in for 30,000 capped price service except the cabin filter $45 is extra?? So much for the capped pricing the salesman sold me on!!! Was told car would be ready at 2.30pm. I called at 2.41pm and was told by girl on the switch after checking with Adam that the car was not ready and it would be another hour. As I now had lost my ride back I walked and found that the car had been ready since 2.00pm. Supposedly I had been texted by Adam that it was ready I showed them my logs and no call or text. They gave me a discount of $50 for the stuff around. Got in the car and the service oil warning had not been turned off, all the technicians had gone home!! Somebody got in and then his brother was able to turn off the service warning. The car now beeps for no reason I can see or warning at intermittent times, very annoying.
I am looking to find another service centre.
Demo model 2019 Outlander Southport
Last week went to the dealership looking for a vehicle my partner and I had decided on. I met Luke, who was great from start to finish. He didn't rush me, didn't push too hard. Gave me the facts I was looking for and didn't over sale something he just stated facts which I knew were right when I did my own home work. The vehicle was a hard one to nail down around my area and to find at a price I was willing to pay. The process was pushed out over a week because of family and partner commitments but Luke was always happy to work around and make the process go as best he could. Dragging around two small kids can make it feel like a life time. We got there in the end and really thought the experience was great. Customer service was definitely there from start to end, and I really appreciated that. Thanks again to the guys at Southport and Luke for his hard work.
Purchased of a used car experience (From Negative to Positive)
Sales person mis-represented and then blame it on me . After checking with sales person about Yr of car, check the VIN plate by the car door, asked for the price, I proceed to test drive the vehicle. Having satisfied that all my questions were answered, I deciding to proceed with the purchase....At signing of purchase paper, and while negotiating, (sales person is now hard selling to me), he then said the price is $1k higher that what was presented to me. Sales person then claimed that I cannot expect the lower price for the car I wanted. I motioned to him the price and details were printed on the document and given by him. At every point during the purchase, I had asked the question and he had answered it, With that, I took the test drive and decided on the purchase. He kept insisting that I was wrong about it and I need to pay the higher price. Also gave me a ridiculous price for my trade in.
I decided to walk out of the deal. Consumers - pls be wary of such tactics!!
I was disappointed by such service from the sales person for a reputable company. The matter has now gone to the Sales manager who is trying to negotiate with me to resolve this. What a service Von Bibra....I was misrepresented and then now being blamed for it.
New car purchase!
The guys at Von Bibra Helensvale gave awesome service!! They make the ordeal of buying veey easy! Service was exceptional & they were only too happy to help excede my expectations. Thanks guys, couldn't be happier!
Helpful and curteous
Always prompt in returning phone calls and with information about the car, and accommodating with organising the details. The deal went very smoothly and I am happy with the result.
Great customer service
I am very grateful for the friendly and professional service from Von Bibra Ferry Road Z. He was very helpful and knowledgeble. He answered all the silly question that I had and made me feel comfortable. Thank you very much Z and team.
5 star experience
Thanks to Von Bibra Ferry Road Z and the team.
Great customer service, knowledge, follow up, service and price. Would highly recommend to anybody looking to purchase or upgrade their car.
It was a very clean bright environment showroom with very friendly helpful staff.
Thank you very much "Kieran FORD" who assisted us in our decision to purchase our new car being the replacement family car.
mike and michelle
On 27th May we decided to upgrade our car our 2nd major purchase since our house . We went to Von Bibra on ferry rd after being referred by a friend to Dan Appleby . Dan asked the relevant questions to help us and himself to get what was best for us . Over the next 2 wk period Dan continued to liase with us via phone call or txt . We also took my mother in law down she was very thorough with her interrogation of Dan lol and she offered us some good advice . So on 27th May we purchased a Mettalic Red 2017 Mitsubishi ASX LS on 31st May we picked up our new car with our boys . I would like to express our gratitude on behalf of my family and i to Dan Appleby for his knowledge and honesty most important listening and understanding what we wanted and helping us decide on buying this particular car . I will always remember the experience before the purchase thank you Dan . Also to the rest of Dan's team Tiffany , Ben & the Manager thanks again .
Shelley , Xander , Bodhi & Mike .
Car Quality and Customer Service at Von Bibra
I recently just purchased a lightning blue 2017 Mitsubishi Lancer and the Von Bibra staff were super friendly and helpful throughout my whole experience of buying my first car. ‘Z’ especially was extremely considerate and kind over the phone, through text, and in person. He listened to any concerns I had, assured me they would be fixed, and followed through with each and every promise! Overall I’m stoked about my car, and very satisfied with the customer service from ‘Z’, ‘Tony’ and the rest of the Von Bibra staff. Would definitely go through Von Bibra again to buy another car in the future! Thanks guys!
Love my XV
We recently bought a 2018 Subaru XV. Zee our sales person was fabulous from day 1. He spent a lot of time with me looking at alternatives to my Imprezza and showed me the XV which I had not seen before. All staff were welcoming and professional..attentative but not over the top. Zee introduced me to Mr VB Snr who was very down to earth and warm. I am very happy with the car..only 24 hours since pick up..and extremely impressed with the business. This is our 2nd car purchased from VB and I have also reccommended family n friends...one family member is now waiting on her new XV. Thank you Zee...you are a treasure. Not pushy but informative..friendly n at all times treated me with respect. Cheers to the staff.
Vicki Lawrence and Stephen Chapman
Very quick turnaround and attentive to your needs
Very easy process to buy a new car and felt genuinely taken care of. Quick turn around and true to their word. Would buy again through Von Bibra. Thank you.
excellent staff and service
Fantastic service and the staff is excellent and friendly i would highly recommended for anyone who is thinking about buying or trade in to drop in and have a look
Von bibra Ferry Rd - professional service
A new car is a BIG decision. Thanks Charmaine for being patient and so knowledgeable. I would recommend without hesitation. Only been a few days (after a month to decide!) But so far I'm happy
I has an excellent experience at Von Bibra. Going in to buy a used car I spoke with salesperson Brett. He was very knowledgeable and thourough in helping me pick the right vehicle.
After deciding on a a Mitsibishi ASX I was put in touch with Benny who sorted my finance. He made sure I understood all the paperwork.
I would definitely recommend Von Bibra and definitely recommend Brett and Benny
I FEEL DISGUSTED!
I have purchased a 2016 Triton with 43,000Km at Von Bibra Ferry Road in the beginning of the year...
With 3 years warranty left and purchased adicional warranty so called “PLATINUM Extended 3 year warranty”
Within the same week I bought it the car was noisy all around like an old car called in the salesman that sold me the car to obviously get it fixed under warranty.
His reply was you are close to your next service so put the claim through then! Ok so far not ideal as they claim that all cars sold are sold serviced! So why would I have to pay for a 45000km service?! None the less the excuse given for that was that the car was 2,000km away from being due for a service!
The car are sold services, 2000km what a joke! Nonetheless discussed it with the sales manager and he gave me a discount on the caped service from$450 to $398.
All in all they were able to squeeze through the loophole, at this point I was giving them the benefit doubt and overviewing the somewhat dodge technicality by delivery the car to me after calling a fluid level check a service!
None the less comes time to book it in I call in once the car is due at 45,000km, the laid answers the phone to tell me that they only have a spot in for a service one month down the track so I book it in and drive in for the service.
Once there I take a loan car for the day, the 1 day that my car was supposed to take to have the service done takes 3 days, that after that they kept the car for an adtional week to take photos of it to send to Mitsubishi Australia for the warranty claim.
Once I come to pick up the car the service is done, I am informed that the service actually costed $800 and something but they were being really nice in doing me the favor to maintained that $398 they promised! A service that I should not even be paying for in the first place. “That yelp dodge in my mind”
The tint window that I purchased in the dealership had a bubble, one of the warranty claims for my surprise after 10 days they could no manage to sort it out!
We would like to thank Xavier Carr for all his help and showing us all the safety extras, and all the operational functions on our New Car, he was very professional and kind and answered all our questions we asked of him & the experience made us feel relaxed and enjoyable... We also would like to thank the whole Team at Von Bibra on Ferry Rd for all the help they did for us to make Buying a car a very pleasurable experience , & we would recommend this Dealership to everyone who is in the market for a New & Used Quality Car... Thanks again" , Regards from two Happy Customers.. Jim & Cheryl Jacobs
Excellent Service And Professionalism
My daughter bought a Nissan Qashqui at Von Bibra Nissan and I am extremely grateful for the friendly and professional service she received from Alex. I would also like to thank Justin for helping her with explaining the financial side of the deal in very easy to understand terms. I would definitely recommend Von Bibra Nissan at Robina for your next purchase if you are in the market for a new or used vehicle.
THANK YOU JACKSON!!!
Jackson was very helpful, friendly & knowledgable & went out of his way to find me the car I wanted. He even bought it to my house for me to test drive! He kept me informed via texts & phone calls & I give him a 10/10 for great service. I’ll be recommending him to any of my friends who are looking to buy their next set of wheels. Keep up the great work Jackson. I’m loving my new car & thanks again!
Not from Brisbane and purchased a new second hand car from Von Bibra Ferry Rd. Needed it quickly and Anthony made sure it got to me in time!
Thanks very much to Anthony for making the process as easy as possible.
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