Von Bibra

Just picked up my new Crosstrek and couldnt be happier both with the car and Rob and Jamie . Very proffessional and not at all pushy . Their product knowledge is second to none . Show details ·  1

Robert E and Jeremy are outstanding. We purchased a Forester. Outstanding sales process. Rob listened and matched our needs and offered sound recommendations. Post sales was excellent. I was kept informed of the build and shipping and delivery process. The hand over was most efficient. Highly recommend both people Show details ·  1

My disabled wife was left in Pacific Fair shopping mall for two hours due to a rude service supervisor who rang me to tell me that my car was ready to be picked up and asked for my location at 3.15pm At 5.pm I ordered a taxi to take me to Robina Could have been much worse if she had a problem. I filled in two separate replies and asked for a phone… Read more

call from someone in authority and am still waiting. Friday 6th of March was the date of the service.

Purchased a brand new MG and raised an issue with the built-in navigator, which is completely useless, at the first service. Honestly, a five-year-old drawing a map with crayons would provide better directions than this Navigator! The service… Read more

department feigned surprise, yet a simple Google search shows this is a well-known, widespread problem. They then told me there was a recall to fix it.

When I collected the car after this first service I specifically asked if the issue had been resolved. I was fed a load of technical jargon and excuses, including that the software “wasn’t available” – despite them previously claiming MG had issued a recall. If there’s a recall, you’d reasonably expect the fix to exist.

I was told I’d be called to rebook. That never happened.

Five weeks later, I rang them myself to ask if the recall software was available. The staff member had no idea, but booked me in anyway - specifically for the Navigator recall service - on 14/1/26. After collecting the car it was clear that, yet again, it was not fixed & the Navigator was still useless! .

I attempted to contact Von Bibra MG Service the following day - I rang three separate times (morning, midday, and afternoon) and left two messages. Not a single call was returned. Completely ignored.

This is absolutely disgraceful service from start to finish. I now feel trapped having no option but to deal with them, but I would NOT recommend Von Bibra Robina or their MG service department to anyone. Avoid if you value your time, money, or sanity.

Always keep coming back to Von Bibra!! Appreciate the helpfulness of all staff - at Von Bibra Southport! From a Good Morning when you enter to a see you next time! The team at Von Bibra are great! Andrew thanks for helping chose the right Hybrid vehicle! Show reply

Owen was great! Really good sales man! The dealership is great, just be aware of the fees you need to pay that is added to the price of the car. As a first time buyer I was surprised by this but might be something common in Australia ☺️ Show reply

I bought my first hybrid SUV from von Bibra Southport. Eddy Thurbon was the sales consultant who supported me through the process. He was thoughtful, kind, super-responsive and very professional - a pleasure to deal with. I highly recommend him and the team. Show reply

There should be a “0 star” rating option for Von Bibra Subaru Southport. This is honestly one of the most disgraceful after-sales experiences I have ever encountered. I want to be clear — the car itself is amazing, and I’m very happy with the vehicle. Unfortunately, the after-sales and service team at Von Bibra Southport is completely… Read more

non-existent. Since purchasing the car, I have spent countless hours on the phone and in person trying to resolve a warranty issue and now attempting to lock in the cars first service, The warranty issue was acknowledged on the day of purchase. I was assured it would be rectified promptly. Nearly 8 months later, nothing has been resolved. I have spoken to overseas call centres, service managers, and multiple staff members, yet no one takes ownership or follows through. The service representative assigned to me does not reply, and I cannot even get someone to contact me regarding the vehicle’s first service. Not that I would trust them to service my vehicle at this point — I simply want the warranty claim honoured as promised. The complete lack of communication, accountability, and customer care is unacceptable. Once the sale is complete, it feels like the customer no longer matters. I would strongly advise others to think carefully before purchasing from this dealership. The vehicle may be excellent, but the after-sales support is a disgrace.

Save yourself the stress- stay away from these sharks. They ripped me off big time with a car that I was assured over 100 checks were done before I picked up the car. Drove away and discovered numerous mechanical problems. I wanted to exchange but of course they didn't let me. Told me to contact the product warranty instead. The moment you're out of the door they don't want to know. Show details

Everytime I try to book my LDV in for anything it’s always a minimum of 2 weeks wait. This week I had to get an alternator replaced under warranty, battery keeps going flat cannot drive the car , got stuck twice with flat battery, nearly a 3 week wait for an emergency job. Had to go elsewhere and pay $1300 to replace it as need the car for work… Read more

and home and everything.. always have a problem contacting the service department, phone always goes to a answering service and never to a service person. Such a bad frustrating set up. So much advertising but a very frustrating place to try to spend money or get a car done. I will not be going back ever. Over them..

Storm is very knowledgeable and honest and will continue to receive repeat business due to these qualities. All the best to you and the team at Honda Ashmore. Kind regards, Craig. Show reply

I recently purchased a Forester Turing edition from the Ferry Road facility, this is my second such purchase from them, the first being five years ago. Mt wife also recently purchased a Crosstrek from them. I spec'd' up the car myself and I have to say I am absolutely delighted with it. It's definitely an upgrade from the previous model, the… Read more ·  1

suspension and general handling have definitely improved and the interior is lovely. Rob, James and Noah in sales and delivery team were genuinely excellent and Maddy in the service team is also top shelf.

In short I was delighted with the deal, the car and the backup service. Thanks to all involved and I can 100% recommend the car to anyone looking for reliability and quality.

The staff were extremely friendly. Owen was especially helpful as he took the time to help me find the right car and patiently answered all of our questions that we had. Would recommend :) Show reply

We had Owen at Ashmore today while purchasing our new car. He was super friendly, enthusiastic, and knowledgeable. He made us feel so comfortable, wasn't pushy or overbearing, and explained the whole process in a way that was clear and simple. Also a generally all-round great guy for a chat and a laugh! Show details ·  1