AI reviews summary
Pros
Verdict
Overall sentiment towards Von Bibra is largely positive, with numerous customers praising individual sales staff for providing a smooth, supportive, and low-pressure vehicle purchasing experience. Many buyers highlight efficient trade-ins, helpful delivery processes, and attentive customer service. However, a small subset of reviews points to challenges with after-sales support, communication delays, and difficulties resolving warranty or servicing issues.
Congratulations go to Ethan in the Service Department of Von Bibra Subaru, Southport. I was a little heightened from the beginning because of the Call Centre being in the Philippines.... not Ethan's fault at all. My car was scheduled for its 5 yearly Service, however there was some confusion around this. The capped priced servicing for this… Read more · 1
was more than what I had expected. Ethan could see my frustration and surprise and went out of his way to fix the situation. Thank you.
Ethan, you are an asset to Von Bibra and I hope you are renumerated accordingly.
You are an exemplary employee and should teach others your customer service skills.
Purchased a Mazda CX-5 here in June. Due to the total lack of transparency and breach of consumer guarantees, the ongoing issue I am having with Von Bibra Robina has now been formally escalated to the Queensland Office of Fair Trading. Prospective buyers should look elsewhere if they expect basic honesty and after-sales service. Show details
We purchased a 2018 Nissan Qashqai from VB Southport and we're very happy with the outcome. Some minor problems showed up in the first three weeks which we reported. Without hesitation they gave us a loan car and while the parts were being sourced… Read more · 1
and fitted. All our issues have solved and we are totally happy with our car and von Bibra Nissan, especially Matt the service manager.
Follow-up · The minor problems were front suspension bushes and one leaking shock absorber so both were replaced. The loan car was excellent and suitable for our needs. We had the loan car for 3 weeks while the parts arrived for our car.
Reviews with attachments
From my first visit to picking up our new Chery Tiggo 7 Ultimate, the team have been incredibly professional. Ben and Tom stood out from so many dealers who didnt give you the time of day. While we had a wait due to supply challenges, they were great at trying to accommodate our situation. Very impressed and love the new car. Show details · 1
Its good car dealer they are nice in costumer and nice Show details · 1
Fantastic experience – Great service delivery experience, Lachie was amazing and made the whole process run smoothly Show details · 1
Perfect so happy – Very friendly and quick service so happy with my new cherry Show details · 1
From the moment we walked in, we were greeted by Josh and he made our experience of buying a brand new car very enjoyable and memorable. His knowledge on the vehicle was second to none, his communication was outstanding throughout the the whole process and just his personality in general really made the process so much more enjoyable. Couldn’t… Read more · 1
recommend him anymore, von bibra are lucky to have him on their team! I’d highly recommend asking for him if heading into the business. The car was exactly what we wanted and all the extra and discounts we were able to get through promotions etc was amazing.
Thankyou Josh and team.
Guy is very polite and professional. The whole process was seamless from beginning to end. Show details · 1
We were extremely happy with the service we received from everyone there, especially Owen, who went out of his way to look after us through all stages of the car purchase process. We did look elsewhere, but the service was lacking. We purchased from Von Bibra car yard before about 15yrs ago..and we would highly recommend going there to buy a car. Show details · 1
Ben was amazing and so is my new car. I will recommend Chery Von Bibra Southport to all my family and friends. It Show details · 1
Craig is great and very honest and reliable. Not at all pushy, knew his stuff and made the whole process smooth. I know it's odd to recommend car dealers but honesty this was nothing like I've experienced in the past. I highly recommend using Craig & Von Bibra Ashmore. Shoutout to Jacquie as well! Show details · 1
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This is our 2nd car bought from Here. Once again the service was great. Owen was helpful and friendly. Show details · 1
Service was quite friendly, helpful, and ever more attentive to rising aspects that could have hinder the process. It was a delight from start to finish. Special thanks to Owen Westall. Mate, you made the whole process a walk in the park. Bloody trooper!! Show details · 1
Guys customer service was exceptional Guy was extremely knowledgeable about the car and won me over in buying the Chery brand I highly recommend dropping in to check out the range Thanks again Guy im impressed and I love me Black Ultimate Chery now named Mad Max Show details · 1
I have purchased 2 vehicles from Von Bibra Southport both Josh and Nathan have been fantastic to deal with from start to finish their service has been second to none. I highly recommend them to anyone in the market for a vehicle to head down and see them. Show details · 1
Very efficient customer service very helpful and very friendly people Show reply
Love my Subaru, Many great thanks for such good service fellows, Rob, Noah and Jamie - 10 out of 10. Fabulous service, effortless changeover, coming from NSW wonderful service, no wait on car choosing and everything according to plan. Thanking you all. It's a great new car! Show reply
Latest follow-ups
Josh Halliday was great to deal with. An absolute legend! Exceptional customer service, professional, friendly and happy to help. We will definitely be returning to Von Bibra and seeing Josh. Show reply
Follow-up · Great communicator , easy do deal with
My disabled wife was left in Pacific Fair shopping mall for two hours due to a rude service supervisor who rang me to tell me that my car was ready… Read more
to be picked up and asked for my location at 3.15pm At 5.pm I ordered a taxi to take me to Robina Could have been much worse if she had a problem. I filled in two separate replies and asked for a phone call from someone in authority and am still waiting. Friday 6th of March was the date of the service.
Follow-up · No help was offered. Left on hold for half an hour and I hung up and ordered a taxi. I left my phone on speaker in the hotel lobby while I was on hold. The supervisor left me on hold so I guess he was the cause of the delay. There is more to this episode but obviously Robina Kia are not interested in after sales
Follow-up · Follow up written and sent but same response Kia does not accept email.
Purchased a brand new MG and raised an issue with the built-in navigator, which is completely useless, at the first service. Honestly, a five-year-old drawing a map with crayons would provide better directions than this Navigator! The service… Read more
department feigned surprise, yet a simple Google search shows this is a well-known, widespread problem. They then told me there was a recall to fix it.
When I collected the car after this first service I specifically asked if the issue had been resolved. I was fed a load of technical jargon and excuses, including that the software “wasn’t available” – despite them previously claiming MG had issued a recall. If there’s a recall, you’d reasonably expect the fix to exist.
I was told I’d be called to rebook. That never happened.
Five weeks later, I rang them myself to ask if the recall software was available. The staff member had no idea, but booked me in anyway - specifically for the Navigator recall service - on 14/1/26. After collecting the car it was clear that, yet again, it was not fixed & the Navigator was still useless! .
I attempted to contact Von Bibra MG Service the following day - I rang three separate times (morning, midday, and afternoon) and left two messages. Not a single call was returned. Completely ignored.
This is absolutely disgraceful service from start to finish. I now feel trapped having no option but to deal with them, but I would NOT recommend Von Bibra Robina or their MG service department to anyone. Avoid if you value your time, money, or sanity.
Follow-up · 2025 MG HS Hybrid — 3+ months on and still faulty! The navigation system still does not work and the infotainment system it is a part of continues to have random issues. At the one-month service I was told there was a recall for this known fault. When I collected the car, I was then told the update wasn’t available. Since then it has been nothing… Read more
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Positive reviews
Cory at Von Bibra GWM Robina is nothing short of a miracle worker. When we were after a new car, he was there to offer help in showing us all the models until we chose the one we wanted right down to a decent test drive. Was patient while waiting for our money to come through, sat us down and go through the paperwork virtually line by line so we understood everything. If you need a salesman that will genuinely help, ask for Cory. Show details · 1
Lochie has been an absolute pleasure to deal with from beginning to end. He’s extremely friendly, informative, and always quick to respond to any questions I had. What really stood out was how considerate and transparent he was throughout the entire process — everything was clearly explained, and I always felt well-informed and confident in my… Read more · 1
decisions. He consistently went above and beyond to make sure the experience was smooth and stress-free, which made a big difference. At no point did Lochie come across as pushy, which made the whole experience feel comfortable and genuine. It’s rare to come across someone who is both highly professional and so easy to deal with. I wouldn’t hesitate to recommend Lochie to all my friends and colleagues, and I’d absolutely look to work with him again for any future car purchases.
I was provided the best of service from Eddy. The second hand vehicle I purchased came to me absolutely immaculate. They went above & beyond to help us. I would highly recommend this dealership. Show reply
Negative reviews
My son took his car into for a known Holden fault. Little angry man from servicing named Chris phoned and said it was going to cost $1250 to fix. When I questioned he got angry and started yelling and then hung up. Extremely rude and unprofessional. Anyway not sure where it ended up. Hopefully he calms down and gets it sorted. Maybe just an angry angry little man on a bad day. Show details
Customer service Ferry Road Southport is beyond belief. No contact except with call center in the Philippines. ‘ Never’ buy a car from Von Bibra and get locked into their ‘cut price servicing’. Worst vehicle company in Australia.
I had a terrible experience with [Name Removed]. He seemed like a nice guy, but unfortunately I was fooled. He asked for photographs of me and then when he got what he wanted this was the result. As well as the fact he seems to spend his time at work playing card games and humiliating women. Be very careful. It made me sick what he did to me and I… Read more
can’t believe I trusted him. Can’t believe there are terrible guys like this out there who prey on women and then humiliate them. I have escalated this with police.
Recent reviews
My experience at von Bibra thankyou guy for all your wonderful service and help It helped me navigate everything easy You made the sale smooth going Thanks again for everything Show reply
The drop off was quickly completed and all my details were confirmed as correct. Maddi went out of her way to make sure the windscreen wipers were sourced and fitted before I collected my vehicle. It was excellent service. Show details
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