AI reviews summary
Pros
Cons
Verdict
The dealership excels in the sales and delivery phases, with staff praised for their approachable nature and efficient transaction handling. However, the after-sales experience is less reliable, specifically regarding service department responsiveness and the resolution of warranty issues.
Reviews with attachments
From my first visit to picking up our new Chery Tiggo 7 Ultimate, the team have been incredibly professional. Ben and Tom stood out from so many dealers who didnt give you the time of day. While we had a wait due to supply challenges, they were great at trying to accommodate our situation. Very impressed and love the new car. Show details · 1
Its good car dealer they are nice in costumer and nice Show details · 1
Fantastic experience – Great service delivery experience, Lachie was amazing and made the whole process run smoothly Show details · 1
Perfect so happy – Very friendly and quick service so happy with my new cherry Show details · 1
Cody, Ash and Lauchen went above and beyond to get me the car I dreamed of. Could not recommend them highly enough. Show reply
A big thanks to Josh from Von Bibra - Best Car Dearler on the Coast !!! He helped us buy our first brand new family car and the process was so fast and simple . He showed us through the whole inside and outside of the car and stayed back after closing to take all our photos !! Definitely go Josh Show reply
Josh from Von Bibra , excellent service . Helped us get our new family car with ease . The whole process was so easy . Love the car - Josh showed us everything through the car and even stayed back for us . Best experience buying a car with Josh !!! Show reply
From the moment we walked in, we were greeted by Josh and he made our experience of buying a brand new car very enjoyable and memorable. His knowledge on the vehicle was second to none, his communication was outstanding throughout the the whole process and just his personality in general really made the process so much more enjoyable. Couldn’t… Read more · 1
recommend him anymore, von bibra are lucky to have him on their team! I’d highly recommend asking for him if heading into the business. The car was exactly what we wanted and all the extra and discounts we were able to get through promotions etc was amazing.
Thankyou Josh and team.
Guy is very polite and professional. The whole process was seamless from beginning to end. Show details · 1
We were extremely happy with the service we received from everyone there, especially Owen, who went out of his way to look after us through all stages of the car purchase process. We did look elsewhere, but the service was lacking. We purchased from Von Bibra car yard before about 15yrs ago..and we would highly recommend going there to buy a car. Show details · 1
Ben was amazing and so is my new car. I will recommend Chery Von Bibra Southport to all my family and friends. It Show details · 1
Craig is great and very honest and reliable. Not at all pushy, knew his stuff and made the whole process smooth. I know it's odd to recommend car dealers but honesty this was nothing like I've experienced in the past. I highly recommend using Craig & Von Bibra Ashmore. Shoutout to Jacquie as well! Show details · 1
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This is our 2nd car bought from Here. Once again the service was great. Owen was helpful and friendly. Show details · 1
Service was quite friendly, helpful, and ever more attentive to rising aspects that could have hinder the process. It was a delight from start to finish. Special thanks to Owen Westall. Mate, you made the whole process a walk in the park. Bloody trooper!! Show details · 1
Guys customer service was exceptional Guy was extremely knowledgeable about the car and won me over in buying the Chery brand I highly recommend dropping in to check out the range Thanks again Guy im impressed and I love me Black Ultimate Chery now named Mad Max Show details · 1
Latest follow-ups
We purchased a 2018 Nissan Qashqai from VB Southport and we're very happy with the outcome. Some minor problems showed up in the first three weeks which we reported. Without hesitation they gave us a loan car and while the parts were being sourced… Read more · 1
and fitted. All our issues have solved and we are totally happy with our car and von Bibra Nissan, especially Matt the service manager.
Follow-up · The minor problems were front suspension bushes and one leaking shock absorber so both were replaced. The loan car was excellent and suitable for our needs. We had the loan car for 3 weeks while the parts arrived for our car.
Josh Halliday was great to deal with. An absolute legend! Exceptional customer service, professional, friendly and happy to help. We will definitely be returning to Von Bibra and seeing Josh. Show reply
Follow-up · Great communicator , easy do deal with
My disabled wife was left in Pacific Fair shopping mall for two hours due to a rude service supervisor who rang me to tell me that my car was ready… Read more
to be picked up and asked for my location at 3.15pm At 5.pm I ordered a taxi to take me to Robina Could have been much worse if she had a problem. I filled in two separate replies and asked for a phone call from someone in authority and am still waiting. Friday 6th of March was the date of the service.
Follow-up · No help was offered. Left on hold for half an hour and I hung up and ordered a taxi. I left my phone on speaker in the hotel lobby while I was on hold. The supervisor left me on hold so I guess he was the cause of the delay. There is more to this episode but obviously Robina Kia are not interested in after sales
Follow-up · Follow up written and sent but same response Kia does not accept email.
Positive reviews
We found Rob Ehemann to be extremely helpful, knew the vehicle and fully explained its features and the complete transaction process in a very pleasant way. Certainly deserving of a five star rating Show reply
Excellent service, Ryan and Jazz the salesmen were great blokes and gave awesome service. I’d be happy to recommend Von Bibra and the Ashmore Dealership to anyone. Show reply
We had a fantastic experience with Callum at Von Bibra from the moment we walked onto the car lot. He was friendly, professional and extremely knowledgeable, taking the time to clearly explain all the details and answer our questions. The entire process was smooth and seamless from start to finish, making the experience stress-free and enjoyable. Thanks, Callum, for your excellent service! Show reply
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Negative reviews
It won’t let me do no stars After purchasing two vehicles from Southport - had constant problems with our top of the line Xv. And each service nothing was resolved. I’m a mechanic but had the car serviced by von vibra because of warranty That was a big mistake. On the last service drove the car home but smelt burning oil. Lifted the bonnet and… Read more
could hardly see the engine for the smoke. There was oil everywhere - took the car back and definitely didn’t get the right response. In all my many years as a customer and a mechanic this was the worst experience Obviously the service staff were hopeless and the so called mechanics are even worse. Between ourselves and our relatives we will never go back. You have failed miserably. Angry
Purchased a Mazda CX-5 here in June. Due to the total lack of transparency and breach of consumer guarantees, the ongoing issue I am having with Von Bibra Robina has now been formally escalated to the Queensland Office of Fair Trading. Prospective buyers should look elsewhere if they expect basic honesty and after-sales service. Show details
My son took his car into for a known Holden fault. Little angry man from servicing named Chris phoned and said it was going to cost $1250 to fix. When I questioned he got angry and started yelling and then hung up. Extremely rude and unprofessional. Anyway not sure where it ended up. Hopefully he calms down and gets it sorted. Maybe just an angry angry little man on a bad day. Show details
Recent reviews
Ryan was absolutely brilliant, as a young adult coming in he didn’t turn no blind eye as some would and showed the most respect and took me as a serious customer. Went to multiple dealerships where they would take 10 minutes just to approach me whilst he instantly came out showed me the car and took a test drive within the first 5 minutes, hands… Read more · 1
down the best experience for buying a car I think I’ll ever have. Love his work and everyone else on the vonbibra team including the manager. Loving the car and the smooth process of it all. Thanks Ethan.
A few hiccups but go or there in the end. Test drove next model up, had a Super model , maybe I was told a month ago but was Surprised the urban didn’t have folding mirrors and push button tailgate lifter, close. Show reply
Thanks to the crew at Bibra. I found the sales service provided was prompt and the deal they offered was amazing. Sales rep Andy's approach of not pressuring for a sale but actually listening and working with you to find the best deal was also very much appreciated.
Just bought a new ute from Von Bibra. The whole process was a pleasant experience. They're very much customer focused and they're ready to make a deal that everyone comes away satisfied. Show reply
Hi i had a realy good time dealing with Josh from the minute i spoke to him on the ph. He was very helpfull in helping me with what i wanted when buying this van. I find in alot of places these days the customer service is just not there but dealing with Josh at Von Bibra was110% for me. Thanks heaps Show details · 1
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