Excellent and thorough experience
It was refreshing to deal with Brett Draman who was thorough and more importantly transparent.
We told him our budget and unlike other car salespeople worked with us to achieve our budget outcome.
I would recommend Brett and Von Bibra if you want an honest dealer.
My Experience with Ryland McKee at Von Bibra Robina
Ryland McKee at Von Bibra very professional, pleasant and efficient, delivered the goods. Ryland looked after me and was thorough when handing over the car. Hope to have trouble free motoring. Joanna Rodman
Excellent, efficient and amazing customer service from Joshua Black at Robina Von Bibra!!
I have to say a massive thankyou to Joshua Black at Von Bibra Robina for my new car :). During my trade in of cars, he was extremely helpful with everything I was after and went above and beyond to ensure that I was satisfied and happy with my new purchase of my car. Josh went that extra mile and helped me figure out how to use the new cars features along with making sure it was in perfect order for my collection.
Josh was very reliable and patient with me as i asked him pretty much 101 questions and he answered them all in a positive and up ...
Efficient, great communication, Positive experience throughout!
Ryland and Justin were both very positive, open communicators that ensured the whole process was smooth during the purchase of my new car! I was impressed with their service, and would recommend their business to others.
5 Star Service
I was more than happy with the friendly service provided by Brett at Von Bibra Ferry Rd, when looking for my new car and trying to decide. I was unsure what I wanted or needed and he talked me through each car and feature and I came to a decision that I’m very happy with. Brett made each stage of the process easy and I felt no pressure during my visit, he was very patient with me as were his team members. I wouldn’t hesitate to recommend Brett and the team at Von Bibra, will revisit when I’m ready to update again in the future.
Just did a great deal with Ryland for a Nissan Qashqai
Ryland and Oscar are a great team to get us the best deal. We made them work for it! Can’t wait to pick up the car next week! Really happy with the 2017 Nissan Qashqai.
- Verified customer
Nice people highly recommend going to see them.
I just purchased my new car through Von Bibra helenvale and a big thanks to Lachlan he was amazing and super friendly.. they helped me with everything I needed. I couldn't be happier
Great team at von bibra Mitsubitshi, happy with the service and product.
I just purchased my new car at von bibra Mitsubitshi, Adam smith and Robert Ehemann gave me a good deal and were great in advice and knowledge of their products. Highly recommended.
A Cacophony of Lies and Ineptitude
Paid $30,000 plus for a new Kia car that was actually on the lot. After payment, they refused to answer calls for 3 days. That was 7 days ago. Got told night before delivery for my wife’s birthday that car would not be ready. The excuse later proved to me a blatant lie by the sales consultant. Got told so many lies, and had to escalate to their General Manager for resolution. Won’t go into details, but clearly their inept Kia Sales team is out of control and lacking good management. All too keen to take your money, but service stops immediately thereafter.
Would not recommend. They are woeful. Go to another (honest) dealer
Not a so called Haggle free dealer
The attention I got from Josh was second to none, I believe when purchasing a vehicle its imperative that negotiation is part of the deal, from the very beggining this was part of settling a deal I found that he did everything in his power to get me a good deal so its has been a good experience.
Great service, great vehicle and a great price!
From the moment I walked in, till the time I drove away with my new Navara ST-X, I was looked after so well by Alex. I can’t thank you enough Alex, your professionalism, your positive attitude, your knowledge about the vehicle, and your understanding of my requirements was exceptional!
I couldn’t have asked for a better experience and and fantastic deal.
I highly recommend Alex, he went above and beyond for me and made the entire process stress free and simple.
Thank you Steve, Mav, Alex and the team for such a great experience and a fantastic vehicle!
- Verified customer
von Bibra Subaru, Ferry Rd. - Awesome!
Can't rate these guys high enough. Tim and Ricky, especially. From the moment we stepped into the showroom, they were friendly and welcoming, no hard sell, just honest discussion about what we needed from a car. Over about a week, we decided on the right car to do what we needed, test drove, then discussed pricing. The team had a really 'sharp pencil' when it came to doing the deal and trade etc. Really got looked after financially and emotionally. They had the car in stock, so signed for it on Tuesday, drove it out Friday morning all sparkly new! Can't expect better that.
Seamless process with good people
Purchased a new Outlander for small NFP. Brilliant service and pricing. Responded to tender request to the letter and got tne business over 4 alternate dealers. Would not hesitate to recommend
Car shopping made easy
Staff at von bibra were helpful, courteous and informative. After much looking around and legwork, we bought the first car we saw. We are thrilled with the car. We happily recommend von bibra
David and Suzie
Vastly improved experience with Peugeot
Absolutely archetypal high power car sales people, which is expected, but can be overwhelming. Just good at their jobs - I guess they are lovely people in 'normal' life :) In my case, I had to walk away temporarily to muster the strength to continue negotiations. My uncomfortable experience of feeling coralled into an on-the-spot decision is the reason for 4 stars, not 5.
That said, this experience with Kataya and Matthew was miles better than my previous one with Peugeot at Southport a few years ago...I took the trouble to make an appointment...
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Questions & Answers
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
von B.Von Bibra
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are firstname.lastname@example.org Thanks Jo
Has vonbibra Ashmores car wash scratched anyone else's paintwork- bought a new car this year with free car washes til 2018 and there's fine scratches (all in one direction) on the paintwork ( black) - I have paint protection and I have washed it in this same car wash every week since feb. They say their car wash doesn't scratch- any feedback?
Yeah 100% does. I used to work there in sales before quitting for selling my soul. Employees joked that they'd never wash their cars in it for this reason. I suspect it's worse when they pick up dirt from other cars but who knows you're not the first and won't be the last to complain about it.
We had exactly the same issue, black car (Navara) , scratches all over it. On close inspection though the scratches were caused by putting the paint protection on! Von Bibras refused to acknowledge it was their own fault and told us that we must have washed it with a dirty chamois! (a new car, 2 days old!) I was not going to let this go on a brand new car and got the warranty manager from the paint protection supplier involved. He came out and agreed it was done (damaged) by the dealer. In his own words, they show them how to put the stuff on but it just ends up getting done by the apprentice who does not give a sh-t. All credit to Motor One (the suppliers), they arranged to strip the paint protection, hand polish the car to remove the scratches and re apply the paint protection, all under warranty. Very reluctant to buy from this dealer again. Am not sure about the benefits of paint protection but would recommend having the supplier of the prodyct apply it (or their recommended detailer).
Cheers Shaun B
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