6,045 reviews
AI reviews summary
The overall sentiment for Motor Scout is overwhelmingly positive, with users consistently highlighting the service's ability to secure significant savings and eliminate the stress of dealership negotiations. Feedback frequently mentions a seamless, professional experience, often resulting in vehicle offers thousands of dollars below retail prices within a 24 to 48-hour window. The service is highly regarded for its transparency and the quality of its personalised customer support.
Pros
- Significant Cost Savings: Users frequently report saving between $1,500 and $9,500 compared to quotes obtained directly from dealerships, even on already discounted or high-demand models.
- Efficiency and Speed: The process is noted for its rapid turnaround, with many users receiving competitive bids within hours and finalising deals in less than two days.
- Hassle-Free Experience: The service effectively removes the need for face-to-face haggling with salespeople, making the car-buying journey significantly less stressful for time-poor or remote consumers.
- Exceptional Communication: Consultants are praised for being responsive, transparent, and professional, providing regular updates without applying high-pressure sales tactics.
Cons
- Trade-in Valuation Discrepancies: A recurring, though infrequent, issue involves trade-in valuations being lowered after a physical inspection, despite an initial price being agreed upon via the broker.
- Dealer Presentation: There is isolated feedback regarding the final condition of the vehicle at the point of collection from the dealer, which falls outside Motor Scout’s direct control.
- Wholesaler Logistics: Some users found the coordination with third-party wholesalers for trade-ins more complex and less straightforward than dealing directly with a dealership.
Verdict
Motor Scout is a highly effective service for consumers looking to purchase a new vehicle while avoiding the stress of traditional negotiations and securing prices below retail. It is particularly valuable for those who have already decided on a specific model and wish to compare multiple dealer offers quickly and transparently. While the service excels at sourcing new vehicle deals, users with trade-ins should ensure they are prepared for potential valuation adjustments following physical inspections.
I had the pleasure of dealing with Flynn from motor scout. He was friendly, knowledgeable and made the process of buying a new car super simple, and saved me some $$$ in the process. Highly recommended.
Saved some money off the dealer price and got some extras for free when I bought a car through them. Matt spent the whole day calling around and organised the sale for me within half a day.
Matt made the whole process very easy and the price achieved was the best I could get. Highly recommend using them for buying a car . Very happy with the outcome
Reviews with attachments
I can’t recommend Dave at Motor Scout highly enough! I applied on a Friday, Dave called me on Monday, and within 24 hours he had sent through around five fantastic deals to choose from. He found me an incredible deal on my brand-new car and saved me a few thousand dollars. The whole process was quick, easy, and completely stress-free. What… Read more
really stood out was Dave’s customer service. The day after I accepted the deal, he gave me a call just to check in, make sure everything was on track, and see if I had any questions. Whenever I needed an update or had a question throughout the process, I’d send him a text and he’d always get back to me straight away.
I’m so thankful for everything Dave did to help me find the perfect car at such a great price. His professionalism, communication, and genuine care made the entire experience outstanding. I highly recommend Dave and the team at Motor Scout to anyone looking for a new car!
Jacob from Motor Scout helped us find our brand new car in the make model and colour that was within our budget. Jacob went over and above in his search to help us. I highly recommend Jacob and Motor Scout.
Tim was super efficient and got us a great deal in less than 30 minutes !!
Motor Scout were professional, courteous and very helpful. They collected bids from various dealers and got a great deal on our new car which has just been ordered. I wouldn’t hesitate to recommend Motor Scout.
So impressed with this service. I had a bad experience with a local dealership so was browsing alternatives. So happy to find Joel who sourced me the car I wanted with shorter waiting time and saved me a lot of money. Very happy to recommend this innovative service.
They were excellent with every aspect of my car, they were so caring and helpful and extremely friendly. Would definitely recommend them to anyone
- +1
Brandon from Motorscout was extremely helpful, it was all so effortless & amazingly quick, I am over the moon with the fantastic prices offered to me, thanks again Brandon
Tyler was awesome to deal with got me the best deal and didn’t have to head off to Brisbane would highly recommend them
- +1
I found out about motor scout from a face book group relating to the car I was purchasing. A person mentioned they had a great experience and recommended motor scout. I decided to give Motor Scout a try and can honestly say I was impressed with the overall experience and the knowledge of the vehicle and the speed of the Quotes that the representative displayed. I would definitely recommend them to everyone and I will be using the service again!
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Glad I have found Motor Scout. Chris and Leonie from Motor Scout and Finance helped us get the car we wanted in a reasonable price and low lock in loan rate. Leonie from their finance broker guided helped me get the best rates suitable to my financial situation. And Chris helped me get the best price for the car we want. Both of them are very… Read more
friendly, helpful and informative in the car industry. Highly recommend Motor Scout when buying your next car. Takes out the pressure in haggling directly with the dealership. Appreciate you guys (Chris and Leonie). More power to you guys and keep up the good work in helping people like us. Cheers
- +5
Tim and Alice where fantastic. They made purchasing my new 26.5 Ranger Wildtrak very very easy. There professionalism, communication and on going support, made everything so easy and very very fast. Once again thankyou Tim and Alice l will use you again. I highly recommend Motor Scout. Cheers Pete
My contact here was Matthew and he made it all too easy. I got a very good deal on a brand new Sportage. Highly recommend using Motor Scout and I'll definitely use them again.
I cannot recommend Flynn Redhead from Motor Scout Australia highly enough. He listened to which car & inclusions I was looking for & how much money I wanted to spend. Literally two days later, Flynn found the car I wanted & secured a drive-away price I couldnt have gotten on my own. He saved me time, money & lots of stress from having to do the… Read more
whole thing myself. His communication was excellent throughout the whole process. If you want a stress free care buying experience, give Flynn a call.
I approached MS after what l thought was a fair offer to buy a new Kona Hybrid also use my older car as a trade in, Louella came back with $1500.00 off the price without the trade in and then organised another $1500.00 for my old car which to me was a very fair price, so in all $3000.00 of the original quote from the dealer and $2000.00 extras… Read more
thrown in ,tow bar and mats, all within 5 working days and not a problem in the world, l would recommend MS to anyone and especially Louella who had it under control from the very beginning, Cheers Pete
Wanted to buy an EV, and was almost about to pay dealer rates with a delivery in about 6 weeks. Saw an ad (for motor scout), clicked on it and got a call from them the next day. They told me they would beat ay price. I was skeptical. 1 hour later I got an offer over $2k cheaper. Ordered today. Amazing. Should be 6 stars
Latest follow-ups
Excellent service. Jacob saved us thousands on a new car.
Follow-up · It was such a simple process with Motor Scout phoning me after my initial online inquiry. Jacob explained the process and gave me his number so I could call with questions. He kept me up to date on progress and I was never pressured to accept the first offer. I was saved both time and money! I had started to sell privately, which took ages and is… Read more
They found the car i wanted at a fantastic price, accepted my old car and sold it for at better price than a dealer would offer, arranged finance and all without visiting a car yard. Win win here. Don't do videos.
Follow-up · 12 Months on and still delighted with my purchase. Finance was simple and all dealt with over phone and internet with a great interest rate. My old car was picked up by the new purchaser's agent after I was paid. I knew what car I wanted and they found it at a better price than I could have negotiated myself. Motor Scout will be my goto for my next vehicle purchase.
Appreciate the service provided by Joel which saved me time
Follow-up · I purchased a chery, time was saved by comparing deals at different dealerships, Joel explained the process clearly and it was relatively straightforward
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In-depth reviews
Motor Scout Review – A Truly Exceptional Car‑Buying Experience Engaging Motor Scout to source the best deal for my new car was one of the smartest decisions I’ve made. From the very first conversation, the team made the entire process feel effortless. They took the time to understand exactly what I wanted, offered clear guidance, and handled all… Read more
the legwork that usually turns buying a car into a chore.
What stood out most was their communication and transparency. Every update was timely, every option was explained without pressure, and every question was answered with genuine expertise. Instead of spending weeks comparing prices and chasing dealerships, Motor Scout delivered a shortlist of competitive offers that were far better than anything I could have negotiated myself.
The final deal they secured was outstanding — great price, fast turnaround, and no hidden surprises. It felt like having a knowledgeable insider working solely in my best interest.
Motor Scout turned what could have been a stressful search into an enjoyable, confident experience. I wouldn’t hesitate to use them again, and I’d recommend them to anyone wanting a smooth, professional, and value‑packed path to their next car.
I can’t recommend MotorScout highly enough. I’ve now used them twice, and both experiences have been outstanding. Having previously worked as a car salesman, I know the sales tactics and I’m pretty confident negotiating a deal myself. Even so, MotorScout still managed to beat the deals I’d negotiated on both occasions. Tarni helped me purchase… Read more
my Hilux and was able to save me an extra $1,000 off the best price I’d already negotiated. More recently, Brandon helped me with my new Silverado and managed to secure another deal that was over $2,000 better than the best offer I could find myself.
Both Tarni and Brandon were fantastic to deal with professional, responsive, and they made the whole process easy from start to finish. They took the hassle out of dealing with multiple dealerships and achieved results I couldn’t get on my own.
If you’re buying a new car, I’d highly recommend giving MotorScout a call before you sign anything. They genuinely saved me money, and I’ll definitely be using them again in the future.
I was unsure of how MS worked and watched the video of the process to see what the process was like and I was quite surprised at the simplicity, so decided to give it a go. My contact was Flynn and he was so helpful and confident i was impressed by both the professional and can-do attitude, and best of all, he listened and understood my… Read more
requirements, and explained the process clearly & concicely (A rare quality these days). In short, he got a good price on the Kia Sportage GT line that i wanted (much less than i could have, if any), incluing colour, model & specs and i was amazed how easy and well designed the process was and easy to use dashboard. I wasnt intending to make a purchase so quickly as i had plenty of time and wasnt in a hurry. I had already done a lot of reasearch on the current car that i wanted so was familiar with models and pricing. Most of all there was no pressure to really do anything, but the bids were so good i couldn't pass up the opportunity. Accepted the one i wanted, put me in touch with the dealer and i closed the deal within 2 days. Very professional outfit. Would definitely recommend using Motor Scout.
Recent reviews
For those looking to buy a car with/without a trade in and want the stress taken out of the haggling, I would recommend using motorscout. I had excellent service from Jacob throughout the process.
First time I’ve used Motor Scout but I can assure you it won’t be the last time. The Service was fantastic and provided me with great savings. Flynn Redhead was a pleasure to deal with. Very professional and prompt service. Very happy.
Tim was great! He got in touch quickly and found us a bunch of good prices within no time at all. Once we picked the best one, getting in touch with the dealership was super easy.
Huge thanks to Tahnee at Motor Scout for working so hard to get me an unbelievable deal on my new car! The customer service was top-tier and the whole process was effortless. Couldn't recommend them enough!
Motor Scout had an easy to use website and Matthew Batchelor from Motor Scout was in touch with me soon after I put in my information. Matthew help to save us over $1500 on a new MG4 Urban compared with what MG dealers were quoting us. Brilliant work, Motor Scout. Great to work with Matthew.
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