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Motor Scout
4.9 from 193 reviews

Reviews

(179)
(7)
(2)
(3)
(2)
  • Ease of Use
    4.8 (73)
  • Product Quality
    4.8 (98)
  • Return Claim MadeYes (0) · No (106)
  • Customer Service
    4.9 (75)
Niel S.

Niel S.South East Queensland, QLD

no better way to find wheels

published

safe yourself a lot of effort and money with this amazing service. The assistance and effort is world class and coming from another country they helped m with everything I needed including finance and insurances

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Cal909

Cal909AU

  • 2 reviews

Chris from Motor Scout has great customer service

published

Buying a new Hyundai I30 Elite through Motor Scout was a great experience.
Chris H provided a great customer service, he will go above and beyond to help out and nothing is too hard for him.
No pressure from him to get the deal done.
I highly recommend every body use Motol Scout.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Motorscout; looking for cars made easy!

published

I was contacted by Chris who made it very easy for me to find the best quotes. The team were champions and their service was great. Thanks heaps, appreciate it!

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Allan

AllanPerth, WA

prefect service

published

Chris is helpfull and provided excellent customer services thanks mate. Happy with the purchase.
Highly recommended.
Finally find the car I wanted and happy with the purchase. Saved my money and time in this special time.
You get notification once there is new quote and the staff followed up promptly.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Neale

NealeSydney, NSW

  • Verified customer

Excellent customer service and communication!

published

The customer service and support provided by Luke throughout the tendering process was beyond our expectation. Thank you greatly for obtaining a very competitive price and immediate delivery of our motor vehicle! We strongly recommend the use of Motor Scout if you are seeking to purchase a motor vehicle!

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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James McDhillon

James McDhillonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

No Service is Free

published
Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Andrew - Bowral

Andrew - BowralIllawarra, NSW

Seamless quick and effective.

published

With the savings we received we could afford to move up from a demonstrator to a new car. Seriously use these people if you are buying a car. First time I’ve used a car broker. It will not be the last. No sales spin, no pressure, best deals and you are treated like a person not a walking wallet.

Ease of Use
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Product Quality
Dennis Andrade

Dennis AndradeSydney, NSW

Great Service

published

Buying a car made easy. Recommend to anyone who will listen. Using Motorscout was seamless and very productive. Got a great deal that I would never have had the time to get myself. Thanks to Luke from Motorscout.

Ease of Use
Customer Service
Product Quality
Louise

LouiseSydney, NSW

  • 2 reviews

How easy can it get

published

I have bought about 14 cars over my 75 years and I would have to admit the most recent purchase with the help of Luke was the easiest most stress-free purchase ever. I was not hassled by car sales men, allowed to do my own investigation and finally when the deal was settled, he confirmed that the dealer had contacted me to confirm the deal. What more could you ask.

I have already spoken to my daughter who will be contacting him later in the year when will be wanting a new vehicle.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Great service, takes the hassle out of the negotiation

published

The whole process with Motor Scout has been pretty easy. The local dealer dropped his price very quickly, the moment we mentioned we were using a broker. I almost feel bad for the dealer, but as with lots of industries that are experiencing changes, companies need to adapt and become more efficient.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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dhoangy

dhoangy

  • 5 reviews

Motor Scout backs the buyer not the dealer!

published

Easy to use system, very straight forward and up to date with current ranges and models.

Very honest about their policies and are always trying to help you out by allowing you to ask difficult questions.

Using the system I was able to get alot of reasonable offers - usually like 3 to 4 grand off the retail price.

Notifications on messages and quotes are very responsive and quick.

Defiantly recommend new car buyers to have a solid go with it, BIG PLUS NO SERVICE FEES!

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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JSR

JSRPerth, WA

Great Experience! First time using car broker

published

Really great experience! We went from a $28k switch over cost at a Mazda dealer to a $20k switch over cost with Motor Scout within 24 hours on a new Mazda 3 Astina. Really happy with Chris's open communication's, service and the ease of doing business. Will definitely look to using them again the next time we are looking at buying a new car!!

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Extremely happy with this service

published

I can’t believe how great this company is. I’m glad i used them and the dealer highly
praised them.I saved $4000 on the going price and got more on my trade than I thought I would. My thanks must go to Alice who worked tirelessly to get the best deal and Luke in backing her up. I will advise everyone this is the way to go.Thanks again so much.Phil

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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$10k off sale price!

published

Luke secured a really great discount on our new 4X4 SR Hilux graphite colour with tray.
We will definitely use this service in the future for all our work vehicles.
Danny

Ease of Use
Customer Service
Product Quality
Barry

BarrySydney Surrounds, NSW

  • 3 reviews

Great Service - Thank you David & Luke

published

It was an very easy process and took away the need to re-visit our local Subaru dealership as I do not like salesman having been swindled at early age. Negotiated price for Outback over the phone through other dealerships, however the build date, colour and price with accessories we wanted was superior through Motorscout. You really need to specific about what you want. Loved the customer service from Dave briefly then Luke who was very persistent in getting us a good deal. As the offers listed under my sign in came through it was easy to choose a deal that saved us over 10%. Great work team.

Ease of Use
Customer Service
Return Claim MadeNo
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Matt

MattPerth, WA

They saved me thousands on a new car and trade in.

published

I dealt with Luke and he was really chilled and relaxed and managed to get an awesome deal with the dealership (Perth region) we were in contact with that day without all the typical negotiations and pressure you feel when you are there trying to get a good deal. I would highly recommend them.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Swift and gets results

published

It was a good experience. They do what they say and got us a reasonable result in one business day. If you know what you want then give it try - there's really no down-side to it.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Bev S.

Bev S.Sydney, NSW

  • 2 reviews

Easy to use and very helpful

published

Excellent service. Shaq was very efficient and committed to finding us exactly the new car we wanted at a great price and an excellent trade-in price on our previous car.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Fantastic Service - thank you Luke

published

My experience was really quite straightforward and beneficial. This is to be effectively the first car I would acquiring (essentially) on my own! So it was helpful to have Luke on board given his experience in the industry and his current placement at MotorScout. The process from my standpoint was easy. Luke was able to speak directly to the dealership and came back to me with a very notable reduction in price - given the circumstances and the initial negotiation position taken by the luxury vehicle dealership.

1 comment
Motor Scout
Motor ScoutMotor Scout

Thank you for your kind words and all of us here at Motor Scout hope you enjoy your new car!

Easy and comfortable

published

Ask for David Sheppard . he is not pushy. david will take you through the process and guide you accordingly. Save you money and take off the hassle of dealing with the salesman. Will not hesitate to recommend David in your next car buying adventure

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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1 comment
brian l.
brian l.

Thanks David

Adrian

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Questions & Answers

Trevor

Trevorasked

Will you help me sell my car? Trevor

1 answer
Motor Scout
Motor ScoutMotor Scout

Hi Trevor. We can assist if you're looking to trade-in your current car on a brand new one but if you're looking to just sell your car, your best best will be Car Sales, Gumtree of Facebook Marketplace.

Alex D

Alex Dasked

Are you obligated to buy if you use the service? E.g., if you are not happy with any of the quotes Motor Scout sources.

2 answers
hugh1lou
hugh1lou

No pretty sure theres no obligation to accept any of the quotes

Kerrie S.
Kerrie S.

As far as I know there is no obligation to buy, but we were really happy with the wide range of quotes and options

Pino

Pinoasked

Can i update my review

No answers

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