5,848 reviews
AI reviews summary
The overall sentiment for Motor Scout is overwhelmingly positive, with users consistently highlighting the service's ability to secure significant savings and eliminate the stress of dealership negotiations. Feedback frequently mentions a seamless, professional experience, often resulting in vehicle offers thousands of dollars below retail prices within a 24 to 48-hour window. The service is highly regarded for its transparency and the quality of its personalised customer support.
Pros
- Significant Cost Savings: Users frequently report saving between $1,500 and $9,500 compared to quotes obtained directly from dealerships, even on already discounted or high-demand models.
- Efficiency and Speed: The process is noted for its rapid turnaround, with many users receiving competitive bids within hours and finalising deals in less than two days.
- Hassle-Free Experience: The service effectively removes the need for face-to-face haggling with salespeople, making the car-buying journey significantly less stressful for time-poor or remote consumers.
- Exceptional Communication: Consultants are praised for being responsive, transparent, and professional, providing regular updates without applying high-pressure sales tactics.
Cons
- Trade-in Valuation Discrepancies: A recurring, though infrequent, issue involves trade-in valuations being lowered after a physical inspection, despite an initial price being agreed upon via the broker.
- Dealer Presentation: There is isolated feedback regarding the final condition of the vehicle at the point of collection from the dealer, which falls outside Motor Scout’s direct control.
- Wholesaler Logistics: Some users found the coordination with third-party wholesalers for trade-ins more complex and less straightforward than dealing directly with a dealership.
Verdict
Motor Scout is a highly effective service for consumers looking to purchase a new vehicle while avoiding the stress of traditional negotiations and securing prices below retail. It is particularly valuable for those who have already decided on a specific model and wish to compare multiple dealer offers quickly and transparently. While the service excels at sourcing new vehicle deals, users with trade-ins should ensure they are prepared for potential valuation adjustments following physical inspections.
Chris and everyone one i dealt with at Motor Scout were fantastic people, they did a brilliant job and were so fast and took a lot of the stress out of trying to find a car and they got me an amazing deal.
It was a very easy straightforward process. Jonathon Dale was a great bloke and more than happy to help. Will definitely use this service again. And will be recommending them to friends and family.
George was very professional, I must admit I was sceptical initially thought I had nothing to loose save me running around checking out vehicles, I had done my homework on line & knew what I wanted. Once I had given the details to George it was only a matter of hours! To my surprise George delivered and I collect my new vehicle next week not… Read more
months! Very happy with the otcome, site unseen,? would recommend Motor Scout to anyone wanting a new vehicle and have someone else do the work!
Reviews with attachments
- +1
Brandon from Motorscout was extremely helpful, it was all so effortless & amazingly quick, I am over the moon with the fantastic prices offered to me, thanks again Brandon
Tyler was awesome to deal with got me the best deal and didn’t have to head off to Brisbane would highly recommend them
- +1
I found out about motor scout from a face book group relating to the car I was purchasing. A person mentioned they had a great experience and recommended motor scout. I decided to give Motor Scout a try and can honestly say I was impressed with the overall experience and the knowledge of the vehicle and the speed of the Quotes that the representative displayed. I would definitely recommend them to everyone and I will be using the service again!
Glad I have found Motor Scout. Chris and Leonie from Motor Scout and Finance helped us get the car we wanted in a reasonable price and low lock in loan rate. Leonie from their finance broker guided helped me get the best rates suitable to my financial situation. And Chris helped me get the best price for the car we want. Both of them are very… Read more
friendly, helpful and informative in the car industry. Highly recommend Motor Scout when buying your next car. Takes out the pressure in haggling directly with the dealership. Appreciate you guys (Chris and Leonie). More power to you guys and keep up the good work in helping people like us. Cheers
- +5
Tim and Alice where fantastic. They made purchasing my new 26.5 Ranger Wildtrak very very easy. There professionalism, communication and on going support, made everything so easy and very very fast. Once again thankyou Tim and Alice l will use you again. I highly recommend Motor Scout. Cheers Pete
My contact here was Matthew and he made it all too easy. I got a very good deal on a brand new Sportage. Highly recommend using Motor Scout and I'll definitely use them again.
I cannot recommend Flynn Redhead from Motor Scout Australia highly enough. He listened to which car & inclusions I was looking for & how much money I wanted to spend. Literally two days later, Flynn found the car I wanted & secured a drive-away price I couldnt have gotten on my own. He saved me time, money & lots of stress from having to do the… Read more
whole thing myself. His communication was excellent throughout the whole process. If you want a stress free care buying experience, give Flynn a call.
I approached MS after what l thought was a fair offer to buy a new Kona Hybrid also use my older car as a trade in, Louella came back with $1500.00 off the price without the trade in and then organised another $1500.00 for my old car which to me was a very fair price, so in all $3000.00 of the original quote from the dealer and $2000.00 extras… Read more
thrown in ,tow bar and mats, all within 5 working days and not a problem in the world, l would recommend MS to anyone and especially Louella who had it under control from the very beginning, Cheers Pete
Wanted to buy an EV, and was almost about to pay dealer rates with a delivery in about 6 weeks. Saw an ad (for motor scout), clicked on it and got a call from them the next day. They told me they would beat ay price. I was skeptical. 1 hour later I got an offer over $2k cheaper. Ordered today. Amazing. Should be 6 stars
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Jonah was very helpful and got me a great price. Better than could have got on my own. Great price on selling my car too.
I have recently had the best experience with Matt Tull whom was referred to me by a friend after my car was a right off. I have no hesitation at referring Matt Tull to my friends or family if anyone need help in the future. His service was immaculate, and very thorough, I truly appreciate what you have done in a very short time. I love my car she is perfect .So, once again thank you Matt. Show reply
Huge shoutout to Jacob at Motor Scout! I was looking for a Mazda CX‑30 and he went above and beyond to check inventory across locations and find exactly what I wanted. He got me a great deal in the market, no pressure, super honest and efficient. The whole process was smooth and stress-free. Show reply
We can highly recommend Motor scout. Shantira was very efficient and handled everything for us with great customer service. We love our new car. Show reply
Absolutely the best idea for me. I live alone in remote Queensland. I needed a new car cos of my frozen left shoulder. I called and got Chris. Gave him my details and what I was looking for $ for my trade in. 2021 Triton 4WD with only 55K kms. I wanted a minimum of $25k trade and $25k to pay. I had been offered from $16 to $20. The $16 was an… Read more · 1
insult to the ute and my intelligence and I told them so. $20 was hard to swallow. I knew I didn’t want to handle the sale privately even if I would get more $ that way. I’m 45k out of town and you don’t know who I was inviting onto the property. I also really didn’t want to be patronised by the sales person as many salespeople do. Chris found the right ute, the best trade in and apart from the foolish girl I dealt with in the beginning everything Chris and Oscar Wholesaler from WA were brilliant. I have sung your praises to all who would listen. The girls at REPCO Dalby were keen to learn more so I would send them a promo brochure if you have one and mention my name or the Triton with the bling bull bar. Many thanks and praise to them both. I LOVE MY UTE. Here’s the photo below.
I was amazed how well this Motor Scout system worked! I registered then I spoke to Aakash and in less than 1 hour I received the best quote in over 2 months of searching the internet and the dealerships! I am happy to refer this service because I wish that someone had of told me about it. My only regret is the wasted time that I spent searching when all I had to do was engage this mob. My consultant Aakash was very professional and polite. Show reply
Latest follow-ups
I really couldn’t be happier with Dominic from motor scout I’m so happy with the deal I got and the service I have recommended him to all my friends
Follow-up · I am still so happy with the whole experience I had my first service and the chery is doing great I recommend motor scout it was such a great experience with Dominic
Great free service. Takes the time out of finding the stock available and best price.
Follow-up · I was chasing Ford Ranger and received many offers. The system was easy as its driven, I didn't need to do anything. Responses were the next day, but as I was picky, it took 2 weeks to find the best car.
I was initially a bit skeptical about using Motor Scout after coming across them online, but the experience completely exceeded my expectations. Jonathon was incredibly helpful, understanding, and easy to communicate with throughout the process. He… Read more
was quick to respond and made sure all my questions were followed up with the dealership promptly.
What really stood out was how he provided a clear list of dealerships across Melbourne, outlining when each would have the car I wanted—from the earliest availability to the latest. It made the whole process straightforward and stress-free.
Thanks to Motor Scout, I was able to secure my brand new car quickly and with confidence. I wouldn’t hesitate to use this service again.
Follow-up · We bought a brand new 2026 Toyota Corolla Hybrid Hatch SX edition. Motor Scout has access to all the dealerships for when and where the car will be available. They do all the work for you finding your car and communicating with the dealerships. When Motor Scout know what car you want they will scout which dealership will have it available and by… Read more
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In-depth reviews
While my initial experience with Motor Scout was positive, and I managed to receive a small discount on my new vehicle, the experience following has been nothing short of terrible. The dealership used and recommended by Motor Scout have been atrocious to deal with post car purchase. After buying a new EV which already had, what I was told to be a… Read more
minor issue, from the show room floor, has turned into my car being off the road for 2 weeks, and a dealership which is egregiously unprofessional. I received a text shortly after my purchase from the Motor Scout representative thanking me for my business and saying "if you need anything, please reach out to me". I have reached out, seeking help with the lemon that I bought, however after an initial apology regarding my experience with Redcliffe MG and that their behaviour is a surprise to the motor scout representative, I have received no help at all. Please do not send such text messages ("if you need anything") to your customers if you do not mean it. I am very upset with this whole experience of using a broker and the dealership recommended to me by Motor Scout!
I approached Motor Scout after hearing about vehicle purchase brokers and thought they were worth a look. I've always negotiated myself in the past so this was new territory but I've got to say it was great move! Dominic contacted me after I sent my details in via the website and was absolutely fantastic throughout. Primarily, there was no… Read more
pressure, it was a case of talking through my requirements and the various options and the outcome was better than I'd hoped, both saving over $3k off the best price I could achieve, (which was already over $3k off quoted retail), and enabling me to trade up to the Mazda CX-60 I wanted but was originally beyond my budget. Dominic kept me fully updated throughout, there was absolutely no pressure to buy through him whatsoever and he saved me a pile of cash with no fees or out of pocket expenses, what's not to like?! On top of that, Dominic also facilitated a colour change on my new factory build car order a couple of days later, result! I'd highly recommend Dominic and Motor Scout to anybody looking to purchase a new vehicle, there is zero risk and potentially big rewards. Thanks Dominic for a first class service!
I would like to thank Lee Pyne and Mathew Batchelor for their outstanding service and support throughout the process of buying my new Kia. Lee is absolutely awesome. He was always polite, friendly, and professional. He helped me with every step of purchasing my new car and always answered my calls whenever I needed assistance. Nothing was ever too… Read more
much trouble for him, and I truly appreciate all his help and dedication. Mathew was the first person I met regarding my new Kia, and he was very helpful from the beginning. He assisted me with my old car trade-in and worked hard to get me a good price. Although I eventually decided to sell my old car to a friend, I really appreciated his effort and support. Overall, I am very thankful to the entire MotorScot team for helping me fulfil my dream of owning this car. The service I received was excellent from start to finish. I highly recommend Lee Pyne, Mathew Batchelor, and the whole MotorScot team to my friends, family, and anyone looking for a new vehicle. Thank you all very much!
Recent reviews
Matt from Motorscout made the whole process seamless and supportive and achieved a great outcome for my new car purchase. Do yourself a favour and let Matt do the hard work for you. Thanks
Louella was wonderful, efficient and such a pleasure to work with, within hours we secured a fabulous price on a new vehicle. Couldn’t be happier with the outcome and would definitely recommend Louella in future.
Exceeded my expectations. Rang on a Friday afternoon, explained to Adam the car I wanted and the accessories that I would like to be included in the deal. Thought I would have to wait until at least Monday for some quotes, but an hour later he was on the phone with 2 quotes. Thanks again Adam, and Motor Scout.
Jacob was fantastic to deal with and sourced the perfect car for me incredibly quickly. He made the whole process easy and stress-free. I highly recommend him to anyone looking for a reliable and professional car broker.
Couldn't have been easier to buy a new car. I hadn't worked with Matt before and he made the entire process seamless. I would highly recommend dealing with Motor Scout. Told him what I was after and within a few hours I was receiving offers.
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