6,330 reviews
AI reviews summary
Pros
Verdict
Overall sentiment towards Motor Scout is overwhelmingly positive, with clients praising the platform for simplifying the car-buying process and securing substantial financial savings. A vast majority of reviewers highlight the efficiency of the service and the professionalism of individual agents who handle negotiations and trade-ins seamlessly. While a small subset of feedback notes occasional communication breakdowns or challenges with post-purchase dealership experiences, the general consensus points to a highly effective, stress-free alternative to traditional vehicle purchasing.
Quick prompt turn around and got me the best deal. I recommend tarni and motor scout to anyone looking to purchase a new car do your research tell them what you want and best price they will get you an amazing deal
A big thank you to Hadi from Motor Scout He got me a far better deal on a new Isuzu Mux than I could have ever negotiated myself. Great communication from start to finish. Friendly and fast service, nothing was too much trouble for him, highly recommend.
We recently bought a car through Motor Scout and had the pleasure of dealing with Tyler. From the very beginning Tyler was exceptional. Not only did he help us secure a great price, but he also went completely above and beyond with his support. What really stood out was his dedication both before and after the purchase—he followed up with us… Read more
regularly and was always happy to answer any questions we had. Outstanding customer service! Thank you, Tyler!
Reviews with attachments
Andrew was able to save me some money from the dealership. It's great walking into the dealership knowing that I didn't have a haggle over the price. Saved around a $1000 using Motor Scout. Highly Recommended
George was outstanding, listened to what I wanted and did an outstanding job finding the vehicle I wanted at a reasonable price
We recently purchased a new Skoda Kamiq with the help of the wonderful Tahnee! She provided great communication throughout the process and also tracked us down a great deal. We got the car for about $1500 below the best price we could get from the dealer,plus Tahnee negotiated and got window tinting,floor mats and full tank of fuel included. Highly recommended Motorscout.
I have gone through Motor Scout to sell my ASX Mitsubishi suv they have done an excellent job of chasing up the best price for me then have got the wholesaler to contact me & organised for me to have all the paperwork & photos that he required then I will have the car picked up from my address next week. I can’t thank Ben Donohoe & The Motor… Read more
Scout company enough & would recommend them to anyone wanting to buy or sell, they have done all the hard work & stepped me through the process & made me feel comfortable & happy.
⭐⭐⭐⭐⭐ I cannot speak highly enough of Matthew Batchelor from Motor Scout. Matthew assisted us in finding what was, for us, the perfect tow vehicle for our new 22ft caravan — a Ford Ranger Super Duty Dual Cab XLT — and the entire experience was outstanding. From the beginning, Matthew was professional, knowledgeable, approachable and genuinely… Read more
invested in finding the right vehicle for our needs. This wasn’t simply about finding any new ute; we had very specific requirements around towing capacity, payload, touring Australia and setting the vehicle up properly for long-distance travel with our caravan.
Matthew listened, understood exactly what we were trying to achieve, and went to work.
His communication throughout the process was excellent. He kept us informed, answered our questions, and made what could have been a stressful vehicle search feel straightforward and enjoyable. Most importantly, we never felt like we were simply another sale. Matthew made us feel that getting the right outcome for our family actually mattered to him.
Thanks to Matthew, we were able to secure our dream truck — the Ford Ranger Super Duty XLT Dual Cab — and we couldn't be happier with the result.
There are plenty of people who can help you buy a vehicle, but finding someone who combines knowledge, integrity, communication and genuine customer service is much harder.
Matthew Batchelor is one of those people.
If you're looking for a new vehicle and want someone in your corner who will genuinely work to find the right deal and the right vehicle, I would recommend Matthew without hesitation.
Matthew, thank you from Leanne and me for helping make a major part of our Australian touring dream a reality.
Absolute first-class service from start to finish. 10/10.
Our consultant Matt Tull was nothing short of incredible. The entire process from selecting vehicles of interest to closing the final deal was simple and streamlined. When our circumstances and preferences changed, Matt was so flexible. I don't know how he put up with us! The final price was fantastic and we couldn't have asked for a better outcome. Highly recommend Motor Scout for purchasing a new vehicle.
⭐⭐⭐⭐⭐ Exceptional Service – Highly Recommend Chris Hall & Motor Scout! I had a fantastic experience working with Chris Hall at Motor Scout. He made the entire process of gathering multiple quotes incredibly simple and stress-free. From start to finish, Chris guided me through every single step and kept in constant contact with me right up… Read more
until my new car was delivered.
The best part? Motor Scout managed to secure a substantial discount on the retail price that I simply couldn't get as a direct customer walking into the dealership myself.
If you want a seamless car-buying experience, great customer service, and the best possible price, I strongly recommend Motor Scout—and definitely ask for Chris Hall!
Helped me to buy a new car at a good price as well as arranging purchase of my old car
I was very impressed with experience with Motorscout. Matt was great, no pressure and got the job done, and done well. I was able to secure my new Subaru Forester (fully optioned), delivered to my front door. The process from start to finish was simple and pricing was great. I was impressed with how easy it all was. Wouldn’t hesitate to recommend Motorscout and use the guys again in the future myself.
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Matt was an absolute legend. Not only did he find me the Hyundai Tucson Elite Hybrid I wanted but with his network of dealers he found me one fresh of the boat with leather seats as a bonus for $5,000 less than if I’d bought it direct. So helpful, followed up and made sure everything went smoothly with Hyundai Parramatta.
I've recently used Motor Scout, and in particular, dealt with Joel Cook, Sales Team Leader. The service I received has been exemplary. Joel did all the behind the scenes research and negotiations, and was able to get best price outcomes for me on both my vehicle and the new vehicle, right down to completion of paperwork. I can highly recommend this service and would definitely use them again.
Took the hard work out of getting a good deal. Prompt and efficient. Did exactly what the agent said in the right timeframe.
I can’t recommend Dave at Motor Scout highly enough! I applied on a Friday, Dave called me on Monday, and within 24 hours he had sent through around five fantastic deals to choose from. He found me an incredible deal on my brand-new car and saved me a few thousand dollars. The whole process was quick, easy, and completely stress-free. What… Read more
really stood out was Dave’s customer service. The day after I accepted the deal, he gave me a call just to check in, make sure everything was on track, and see if I had any questions. Whenever I needed an update or had a question throughout the process, I’d send him a text and he’d always get back to me straight away.
I’m so thankful for everything Dave did to help me find the perfect car at such a great price. His professionalism, communication, and genuine care made the entire experience outstanding. I highly recommend Dave and the team at Motor Scout to anyone looking for a new car!
Jacob from Motor Scout helped us find our brand new car in the make model and colour that was within our budget. Jacob went over and above in his search to help us. I highly recommend Jacob and Motor Scout.
Tim was super efficient and got us a great deal in less than 30 minutes !!
Latest follow-ups
Quick and easy. All completed in half a day without the run around. Show reply
Follow-up · It was a new Mazda MX5. I was emailed two quotes within an hour. One quote was $50 over the Mazda site price and one was almost $4,000 under! When I rang up and said yes I was put through to the dealer who answered my questions and emailed me the contract. All signed and deposit paid in about two and a half hours. Quickest new car purchase I ever made. Delivery was done as usual when the car got delivered to the dealer.
Great updates and communication and got us a great deal on new car AND trade in... saved about $5k and Robert did all the hard work. Show reply
Follow-up · I picked up the car from the dealership selected. But if I needed to they would have come to me. I got a Toyota Rav4 (a red one) and it took about 1 months to be available. But the process of finding the "deal" and signing for the new car took less than 2 weeks.
I was in the beginning process of purchasing a new car. Tarni was my contact and very helpful and responsive. Although I ended up not purchasing I found the whole process extremely straightforward and service fantastic. Would highly recommend. Nothing fake.
Follow-up · Did not proceed with purchase but had nothing to do with the pricing and options provided by Tarni.
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Positive reviews
All quotes received within hours of registering with Motor Scout. Great communication, Andrew was available and happy to take my calls. I will never do the dealership run around again. Car purchased and paperwork signed with a dealership within 24 hours of first approaching Motor Scout. Deal was very very good, beyond my expectation.
Andrew was prompted and accommodated our needs when looking for new car Motor scout took the stress out us look for a car And got best deal for us Would recommend them again to anyone !
Adam Stone was our advisor, we can not speak more highly of his professionalism.He communicated every aspect of the process, the process was seamless and quick. Within 24hours we had found us a great deal on the vehicle we wanted. He took all the hassle completely out of the car buying process. We on average purchase a new car every 2 years an in… Read more
the past I have had to do all the running around ,back and forth find the right car and deal. Motor scout was the perfect choice thank you Adam and thank you Car sauce for referring us to Motor Scout ,we will certainly use their services again and would recommend them if you intend purchasing a new car
Negative reviews
Made enquiry for a Ford, looking at Dealers West of Central Melbourne, as I amlocated 3 hours West from the City . Over 3 weeks only I offer from a dealership an hour East of the City then M/Scout closed enquiry. So emailed Broker Rep ! Nothing very unsatisfactory service lack of follow up . Contacted dealership an hour from home had an offer within 30 minutes Purchased Vehicle 2 days later after Test Drive , Don't bother with Motor Scout
Lack of communication overall. Don't engage finance for your purchase through Motor Scout lack of communication with heavy undisclosed fees and chargers. They will lie outwardly and blatant lie to keep you onboard. How they can say they are number one for overall beats me. Beware!!!!!
Follow-up · The question was asked "were there in any fees or chargers" reply answer was "no". It clearly shown in text establishment fees on credit proposal prefix. On the credit proposal a fee of $990 paid direct or its could placed with credit application amount . For a near everyday for a week and a half we had ring for progress and follow up. Then wait for return call if, if that then was even forthcoming.
Poor experience. Spoke to rep 23/6/26 & he confirmed my request & stated that he would be in touch within 2/3 days with quotes. Never heard back from him. Was a cash buyer with no trade in so should have been an easier transaction. Went ahead & negotiated my own sale for my Toyota Hiace Van.
Recent reviews
I had a very positive experience with MotorScout when purchasing my new Hyundai Santa Fe. Before contacting MotorScout, I was dealing directly with dealerships and found it difficult to receive a proper quote, let alone a competitive deal. I then decided to use MotorScout, and I am very glad I did. Brandon was extremely helpful from the… Read more
beginning. He kindly explained how the process worked, and within 24 hours of submitting my requirements, I started receiving quotes. After I accepted a quote, Brandon continued to follow up regularly to make sure everything was progressing smoothly. He also contacted the dealership to ensure everything was in order.
I really appreciated Brandon’s excellent communication and support throughout the process. Thanks to MotorScout, I was able to secure a wonderful deal and save thousands of dollars—something I do not believe I would have achieved by negotiating with dealerships myself.
Many thanks to Brandon and the MotorScout team. I would highly recommend MotorScout to anyone looking to purchase a new car and secure a competitive deal without the usual hassle.
⭐⭐⭐⭐⭐ Absolutely Outstanding Service from Dominic at MotoScout! I honestly can’t recommend Dominic Darmody from MotoScout highly enough! From the very beginning of my new car journey, Dominic went above and beyond to make the entire process as smooth, simple and stress-free as possible. Buying a new car can be a pretty overwhelming experience,… Read more
especially when you’re dealing with finance, trade-ins, paperwork and everything else that comes along with it. Dominic made the whole process feel incredibly easy. He was professional, friendly, patient and, most importantly, genuinely cared about helping me get the right outcome.
What really stood out to me was Dominic’s communication and willingness to help. He kept me informed throughout the process, answered all my questions and was always happy to go the extra mile whenever something needed to be sorted out. I never felt like I was just another customer — he made me feel like he genuinely wanted to make sure everything worked out for me.
Thanks to Dominic, I’m now driving away in my new car and couldn’t be happier! The entire experience was fantastic from start to finish, and a huge part of that is because of the way Dominic handled everything.
If you’re looking at buying a car and want someone who is honest, professional, approachable and will genuinely go the extra mile for you, I would absolutely recommend speaking to Dominic Darmody at MotoScout.
10/10 service, 10/10 communication and 10/10 experience. Thank you so much, Dominic, for all your help and for making the whole process such a great experience!
Would happily recommend Dominic and MotoScout to anyone looking for their next car. ⭐⭐⭐⭐⭐
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