Atlantic Caravans
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We purchased our Atlantic with a front loader washing machine in the ensuite. First time used almost took the back wall off there was so much vibration. Finally discovered that this caravan was not built with any mid wall support. This caravan should have never left the factory if a complete Quality Assurance was carried out. Now we have to get… Read more
Atlantic to sort out this mess. Sorry we ever bought this van, only been able to use once in 4 months. Had to postpone our long trip until this gets sorted out
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22.5 foot New Generation High Terrain equivalent: Well made and durable jigger – Extremely well made, after 5 years being used on outback roads and off the beaten track, body is still tight, cupboards aligned, little visible movement in joints. Roof sealing is just superb, the quantity of sealant used is staggering. The entire roof has a single capping piece of fibreglass, it flexes in the sun and allows decent movement to… Read more
accommodate thermal changes. There has been a bit of flex where the directional tv aerial is mounted on roof causing some minor internal paint flaking, more related to rough roads. Everything still works, and seats show no wear, mattress is still fine. Some of the nuts and bolts underneath needed anti rust treatment due to outback salt water immersion during some shallow creek crossings, expected. Tows superbly, and it is so solid. That Meranti frame has some great advantages in accoustic noise suppression, and easy to attach to from internally and externally. The double 6 inch chassis frame is so strong...
POOR CUSTOMER SERVICE AND WARRANTY DEPARTMENT – We started with our warranty claim 2 years ago - 2021. When we bought our Atlantic Endeavour we were assured that the warranty department is valid and we won't have any challenges, should need. Some of the items started breaking our caravan, door handles, shower head falling off, microwave not working, gas bottle holder broke etc. We called up… Read more
the office where we bought the caravan from and they told us that they don't deal with Atlantic anymore and that we have to contact another caravan company to help us. With the new company we asked them to submit the warranty claim, February 2023. Since the claim was submitted, Atlantic gave the go ahead, the new company send and email asking questions to Atlantic, Atlantic didn't respond (this was June 2023), till today haven't heard anything from anyone! I, in the meantime have made contact with someone in Atlantic last year around Oct, this was by luck as I posted on Facebook that their warranty department is up to no good, which looked promising until another 4 months passed and have not heard anything back (after couple of emails, messenger messages) last year and this year. We are still waiting for someone to take responsibility for this warranty! I won't recommend anyone buying a caravan from Atlantic, purely to the poor service we have received and warranty department.
Impressive Caravan and after sales svc – We bought our first caravan on 2000 to attend the Olympic Games in Sydney. Now 23 years on and many different caravans and one Winnebago RV, we have ventured across all parts of Australia. We can consider ourselves as reasonably experienced to make comparisons. We are wrapped in our Atlantic Endeavour caravan that we upgraded to 2 years ago. A few… Read more · 1
minor issues as with any new van that were satisfactorily rectified. One was cupboard door mechanisms that required a modification. We have not had the stress and frustration as with so many other makers that don't want to know you once out the gate. Thanks Brenden at Atlantic, your support is appreciated. Kev and Jen, Caloundra Qld.
Happy – We purchased our Next Generation (club lounge version) in 2016. Although there were a couple of teething issues which saw the van back in the factory for a day, its been pretty good since. We subsequently had issues with the tv and ended up changing the antenna system. We’ve travelled all over Australia (mainly on hard surfaces) in desert, snow,… Read more · 1
mountains and plains, and it tows well. It’s also easy to clean inside. We’ve added a grey water tank, 2 extra solar panels, Dexter anti sway system, van ‘bra’ stone protector, stabilizing bars, full annex, and privacy screens. The van is serviced at least annually and before we take it out on adventures. It was laid up during lockdown but apart from that is used regularly. I’m happy with the functional layout and storage and they work for extended travel. I especially like the island bed, pantry, large fridge, club lounge, and two full width storage boots. I would like more bench room in the kitchen, a second external light near the outside drop-down bench, and a full length mirror in the bathroom. Otherwise, I’m a happy customer and would recommend this series of Atlantic van.
Atlantic Signature Series 20 foot Home away from Home – We went to the Wodonga caravan show to do research in maybe getting a caravan in November 2019 & met Mark Hawkins from OurvanRV & instantly was impressed with the Signature series. The build quality was excellent and the van ticked all our boxes for our grey nomad time to come. All the changes we made to the van were a breeze & Brendan from the… Read more
factory made it all happen without a hitch. Our many trips away since have been trouble free & the van has preformed brilliantly. It is super comfortable & it is our 5 star motel on wheels. Come on summer & we will see you on the road.
Still waiting to hear from Atlantic re: washing machine fell off wall – Bought our caravan from Hinterland Gold Coast back in August or so. First cracked pipe under shower..paid for a plumber to fix as the caravan is 6 hours away from coast. Then the washing machine fell off the wall during a wash cycle. Hinterland didn't seem to have any answers so rang Atlantic who asked for photos which I sent, and now they are… Read more
trying to pass the buck, more or less saying either Hinterland or myself have tampered with it since it was originally put into the caravan. I am still waiting on a phone call back from Atlantic who were going to ring Hinterland. ALL I want is my washing machine back on the wall.
Final outcomes from the issues I have mentioned previously – I have previously placed some comments on this site re the plumbing and tyre wearing out on our Pacific Islander caravan. The problem with the tyre was identified as being associated with a bent axel. This has been corrected and Atlantic Caravans have reimbursed me for the expense I incurred in having the axel sorted out and the cost of the… Read more
replacement tyre. Thanks Ben and Lilly from Atlantic. Secondly, Northern RV plumbing, who did the plumbing in construction, were correct in that wasps had built a nest in the air vent which prevented me from filling the tank. Once I found this nest it was easy to sort it out with wire from a coat hanger. The people from Northern RV plumbing were very helpful. Bob Anderson
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Big thank you to Anthony and Laura for getting my washing machine back on wall and hopefully… Read more (+1 reply)