GIC Camper Trailers

GIC Camper Trailers

 Verified
GIC Camper Trailers
4.1

236 reviews

PositivevsNegative
76% · 17940 · 17%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
4.6
Customer Service
4.6

Reviews

236 reviews
Richard Beavan
Richard BeavanMid North Coast, NSW6 posts
  Verified Camper Trailers

Not 100% happy with the product or services

Unfortunately not satisfied with the unit at all. Or customer service. I have emailed them in regards to parts and the issues I have had to be ignored. Very disappointed ☹️

Well honestly it leaks like a sieve. I’ve lost tools pegs and items due to just raining and all the tool boxes leak. The sink tap broke within 8 weeks of owning it. The glue around the sink no longer holds the sink in place. The connection hoses are not in a good spot when opening and closing the back up. All the rubbers around the tool boxes leak as you can’t get them tight enough to make them non leakable. The Zip fir awning broke within 4 weeks of owning it and took forever to get fixed Show details

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Daniel
DanielHarrison 2914, ACT
  Verified NSW, Sydney

Black Series Dominator

Overall, we are extremely happy with the quality of the build and the accessories that came with it. We have no negatives with the camper after setting it up for the first time.

Only negative point is that it was hard to contact the staff even through emails. Show details

Product Quality
Customer Service
Dan
DanGippsland, VIC
  Verified NSW, Sydney

Beyond expectations

Was very happy with communication during the build and delivery process. Was delayed a fair bit but that was due to Covid restrictions. Picked up at Melbourne showroom and handover was excellent. Thanks heaps Show details
Dave
DaveCentral Highlands and Goldfields, VIC2 posts
  Verified VIC, Melbourne

Happy with customer service

Ordered the Dominator with the extras after checking out other makes etc. We were told supply would be late june. Had to request an update because nothing was forthcoming, but got a prompt response and regular updates after that. Picked it up last week (September). Handover was comprehensive. The extras pack takes up a lot more storage space than we expected but haven't had time yet to work through it all. Looking forward to lockdown ending so we can try it out. Show details
jarrod k.
jarrod k.Central Highlands and Goldfields, VIC2 posts
  Verified VIC, Melbourne

Very happy with the camper

Ordered the camper trailer in June and was told it wouldn’t be delivered until January next year. I picked it up a week ago now and I am very happy with the service I received. Can’t wait to get out and use it. Show details
stephen
stephen
  Verified NSW, Sydney

caravan is great

it was very easy to navigate the store and find the caravan i was after
the range was good
the product of the the range was also good. Show details ·  1
Jeff and Sherry
Jeff and SherryGreater Melbourne (Inner), VIC
  Verified VIC, Melbourne

Love the camper van, customer service could improve

Conflicting information was provided between the Melbourne and Sydney offices which caused some inconvenience and should be addressed to ensure it doesn't happen again. As far as the Dominator is concerned we love it, my sister is an experienced camper and couldn't believe we got what we got at that quality for less than $50k Show details
Product Quality
Customer Service
Michael Vaughan
Michael VaughanSouth East Queensland, QLD
  Verified QLD, Brisbane

Teething problems but good so far

We’ve had our Dominator for 5 months and just returned from a weeks camping in Kenilworth. We’ve had some minor problems with a failed USB socket, corroded trailer plug terminals and a faulty solar charge controller with damaged the batteries but these have not affected our positive experiences. Please note that although these items are fitted to the Dominator, they are manufactured by other companies. What I cannot fault has been the response from the Black Series after sales team, who have handled my issues in a professional manner. Beyond that, we are extremely happy with our Dominator and look forward to many more memorable trips in the near future.  Show details
Product Quality
Customer Service
Damian P.
Damian P.Gippsland, VIC
  Verified VIC, Melbourne

All you could want!

We bought the Dominator model (with the extras) in late 2020. It came with everything you could want. Camper handles off road great and turns heads. Very happy with the camper. Show details
Dean
Dean Northern Region, NSW
  Verified NSW, Sydney

I Rang Mary at the Sydney branch she was absolutely very help full in the process this will be fun thank you Mary

Good to navigate easy to use
Products Brilliant what else do you need awesome
Very Satisfied with the products great  Show details ·  1
Product Quality
Customer Service
Serena
SerenaCanberra 2600, ACT2 posts
  Verified NSW, Sydney

Great service and product

Tom our sales rep was very helpful and responsive. Trailer is as described on online brochures and specs. Very happy. Show details ·  1
John
JohnSydney, NSW7 posts
  Verified NSW, Sydney

Patron is spot on

I rent this trailer out as part of my business so I have no complaints and neither do any of my customers. It truly is a take anywhere camping setup. I was daunted by the setup procedure especially the awning but the reality is it’s so easy to setup. I usually have the main body up in around 5-10 mins and the awning takes about 15 mins. I would recommend. Great value I believe. What impresses most people is the pull out kitchen and all the storage. Alex and Helen at Black Series Sydney have been so helpful and they are reliable communicators. No complaints at all.  Show details ·  1
Daniel
Daniel South-Eastern Region, NSW
  Verified NSW, Sydney

Great product and service

Mary gave us great service and made the whole transaction an easy process, the product quality is as promised can’t wait till we get it to the cape  Show details ·  1
Tony
Tony 2 posts
  Fair Incentive Verified NSW, Sydney

All good great camper

Very happy with my experience from order to pick up. Great quality camper with all the gear. Staff were fantastic, a pleasure to deal with.  Show details ·  1
Fasala Family
Fasala FamilyMid North Coast, NSW
  Verified NSW, Sydney

Thank you very much

Just wanted to take the opportunity to thank you and the team at Black Series for the completion of our camper trailer order.
From speaking to you on that Saturday morning to delivery and my follow up phone call, you and everyone in between has been fantastic. Black Series has made an advocate out of my husband and I. Your communication has been outstanding and what a bonus that our camper was ready early. We are now able to join friends for a weekend away in 2 weeks. Show details

Questions & Answers

Grant B.
Grant B. · Camper Trailers

I have a 2016 extreme commando. Love it. If you could advise wheel bearing type so i can put spares in the box i would love it even more. Urgent please. Thankyou thankyou.

john.michelle
john.michelle · Camper Trailers

Help! How do you close the bed base once lifted? I can't find any release on the struts?? Thank you.

miles
miles · Camper Trailers

Hi i have a GIC PTY LTD, Model: BOX TRL, 2012 VIN:^KABOXTRLBRoo. Does anyone have erection instructions for the life or me we are stumped. U tube clips i have seen dont seem to apply. Different years etc

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Details

Compare all GIC Camper Trailers listings
CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own ProductsManufactures Own Products
After Sales ServiceYesYesYes
Manufacturer Warranty1 year(s)1 year(s)1 year(s)
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