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Reviews

(125)
(32)
(17)
(8)
(31)
  • Product Quality
    4.5 (23)
  • Return Claim MadeYes (2) · No (26)
  • Warranty Claim MadeYes (4) · No (24)
  • Customer Service
    4.7 (24)

Reviewer Photos & Videos

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Jakjor

JakjorNortheast, VIC

Great item, poor communication

published

My husband and I were lucky enough to take ownership of our classic fold this past weekend. While the handover was smooth and quick, communication in the lead up to this was very disappointing. It seems that the advertisement stating immediate delivery was not true as we waited just on a month and we were the ones making contact with Black series to find out which stages we were at etc...
Can’t fault the product so far, it tows nicely and was easy to set up!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedFebruary 2020
Store LocationMelbourne
See all answers

Bryan

BryanQuakers hill

  • 2 reviews

Great experience dealing with gic sydney

published

From walking into the showroom in Warwick farm I found staff to be helpful and knowledgeable which wasn't always the case with other camper companies we had visited. This was probably a major factor in our decision to purchase a dominator forward fold camper. After getting camper home found a damaged tyre which was replaced immediately again all staff involved couldn't have been more helpful. Due to the circumstances have not been able to use the camper yet so this part of the review is off the purchase experience only. How we rate the camper will come after a few trips.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedDecember 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Hi Bryan

Thank you for sharing your purchase experience thus far. We at Black Series take great pride in our service.
Please feel free to share any more experiences on other social media platforms.

Bridgeta

BridgetaKatherine, NT

Great choice! Plenty of space

published

For our family of 4 the Classic Double Fold camper is the perfect choice. Simple to hook up and hit the road. The Double Fold is easy to set up and offers an amazing amount of space inside. Really happy; holidays cant come fast enough!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
See all answers
Ashley I.

Ashley I.South East Queensland, QLD

Love our Black series Patron

published

Staff were helpful from the start. Great range of trailers and staff focused on the right trailer for you, not the highest price. Pleased with our purchase and the quality of the build

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2019
Store LocationBrisbane
See all answers
1 comment
GIC
Black S.GIC

mumbozo

mumbozoSydney, NSW

  • 2 reviews

Very satisfied

published

We picked up our Dominator at the end of September. The team at Black Series at Warwick Farm couldn't have been more helpful. All the connection and lock up info was explained to us clearly, all the extra bits were there and they gave us a few handy tips for set up etc. A couple of weeks later we set off on a 9 day road trip to the Central West of New South Wales and the trailer didn't miss a beat. Setting up and putting away was relatively easy and quick. Everything worked - power set up, gas cooker etc. The comfort level is fantastic and the design is very practical. She tows well too. Hopefully we won't have any major dramas but if we do I expect the folks at Black Series will look after us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationWarwick Farm
See all answers

Lesley

LesleyMid North Coast, NSW

Keen to get camping

published

Staff demonstrated how to erect camper. Would have been helpful to go over it again as there is so much.
Very prompt service. Affixed number plate quickly & checked all lights etc were working. We had difficulty finding the shop as Cumberland Hwy & Orange Grove Rd are one & the same! Gave advice on best route to take to return home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

David and Elizabeth

David and Elizabeth Sydney Surrounds, NSW

WOW! Now getting to know our trailer.

published

We placed a deposit on our new Black Series Dominator at the Leisure Show at Panthers Penrith. We collected our Dominator on Saturday. Tom met us and showed us how to connect her to the car. Tom put our trailer's Rego. plate on. We towed our Dominator home, we pushed pulled and put our Dominator undercover in our carport, we unlocked all the drawers etc... Next Sunday we'll take our Dominator to the Burralow Camp Ground and practice put it together and packing it up. Our first trip will be to Glenbawn Dam on 6 to 8 December 2019.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Anita

AnitaSydney, NSW

Happy customer -purchased September 2019

published

Very satisfied with the Alpha - value for money - gave us what we need- the quality of the build the quality of the product is worth it all.
The team at black series Liverpool were exceptional. Guided us through the whole process

  • +1
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationLiverpool
See all answers
1 comment
GIC
Black S.GIC
Deon Lubbe

Deon Lubbe

  • 2 reviews

First time Patron owner

published

We picked up our Patron last week Saturday, the delivery was scheduled for 30mins and we were told they will not have much time with us as they are normally fairly tight on the weekend schedule. I'm sure pick-up during week days are better as they would most probably have more time for you. We could unfortunately not do it during the week. That expected the guys gave a good run over on the trailer and we were off. We will be taking the camper out for it's inaugural camping trip next week, but it seems everything is fine so far. We have not had the time to erect everything yet, but will start doing it on the coming weekend. Great service, thanks guys.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC
  • Verified customer

Black series camper trailer

published

Great camper trailer very well built very easy to set up and pack up good friendly stuff great to deal with recommend to any one looking for a well built camper or caravan

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Tiffany

TiffanyDarling Downs, QLD

Love our Black Series Camper Trailer!

published

The guys at Brisbane were friendly and helpful and made buying our Camper a great experience. The Camper Trailer is high quality and we enjoy going camping with our Black Series Camper!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2017
Store LocationBrisbane
See all answers
1 comment
GIC
Black S.GIC

Bigbad

BigbadSydney, NSW

Very happy

published

The showroom was very good, staff were very helpful and knowledgeable about the products, the camper trailer has quality workmanship and is made in Australia. On pick-up of the trailer the staff were very helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJuly 2019
Store LocationSydney
See all answers

matt

mattCentral Highlands and Goldfields, VIC

very good value for money

published

We love our trailer. It makes life alot easier when going camping with the family. We did have a problem with one of the zips but was quickly resolved though warranty. Great value for money and the team at Black series in Melbourne are great to deal with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedFebruary 2018
Store LocationBlack series Melbourne
See all answers
1 comment
GIC
Black S.GIC

First time campers.

published

The store is fantastic, I wanted the luxury caravan, but having never towed a vehicle or been on a camping trip, we opted for the Classic Fold camper trailer. Easy to set up,Missing tropical poles, after calling the store the replacement poles were on there way. Staff were also extremely helpful and friendly.

Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC
Gus B.

Gus B.Greater Melbourne (Outer), VIC

Awesome camper and great service

published

The salesman Aleks was fantastic went out of his to fully show and demonstrate the product. He is a genuine person and would certainly be an asset to the company (don't let him go). Looking forward to using the camper and send photos back.
(I hope that Aleks gets gets notification of my review)
Regards
Gus Bormann

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJune 2019
Store LocationMelbourne
See all answers
1 comment
GIC
Black S.GIC
Adventure Begins

Adventure BeginsSydney, NSW

Search for the stars

published

Show room set up is great it shows off all models and even better all were on sale was like a kid in candy store adventually went with the Dominator Camper .Excellent value for money nothing more to spend just need time away to enjoy camper .No need for caravan parks all set up to dissappear off the grid.Excellent staff thanks guys

Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Stan Clarke

Stan ClarkeGreater Melbourne (Outer), VIC

Excellently equipped offroad trailer

published

We had an excellent experience with the staff who knew their product and had it well exhibited.
Seeing the product set up as we would use it reinforced the choice we made.
The quality of the product was generally very good. Equipment level was excellent.
The mounting plate for electrical connections and water connection to the kitchen slide was poorly affixed and required redress.
And the support leg under the kitchen was unable to support the weight of the kitchen and required remedial action.
Apart from those minor issues we found the set up and use of the trailer everything we hoped for. Great way to enjoy the bush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMarch 2019
Store LocationCambellfield, Victoria
See all answers
1 comment
GIC
Black S.GIC

Jamie

JamieHunter Region, NSW

  • 3 reviews

Classic Fold Camper Trailer

published

I picked up my Black Series Classic Fold and couldn't be happier. What originally began as a fact finding mission ended up with a deposit down that day. The staff were very friendly and extremely helpful. The finance was the easiest I have ever had to deal with which took all the stress out of the purchase. My camper was missing the tropical cover pole however after leaving a message my call was returned promptly and a replacement pole is guaranteed once back in stock.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

clinteveleigh

clinteveleighSydney, NSW

Great trailer

published

It was easy to find the store,
The range of products were great
In a whole the trailer is great but they need to take note of the little things on the trailer that happens in the gavenising process..

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

The reviewer stated that an incentive was offered for this review


Richard

RichardSydney, NSW

Black series Camper trailer

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedDecember 2018
See all answers

Page 1 of 11

Questions & Answers

Shane O.

Shane O.asked

Hi , I have a GIC Black Series Dominator and the other day when deploying the foward fold tent the canvas caught on the tightening lug on the internal u shaped support pole as the metal top was lowering.When I saw it I stopped but too late.
The u shaped extending section bent on the left side so I need a replacement. I rang GIC brisbane where I purchased the trailer 12 months ago but no help, they did not seem to understand what I was explaining and said they could not help.
Surely replacements are available. I need someone to show they will honor their promise of after sales support, or is that just a lie , any suggestions would be appreciated.
thanks, Shane.

No answers

Steve T.

Steve T.asked

Is there a way to extend the reach of the fridge drawer slide on the BLACK series fwd fold/slide patron. 90L Kings fridge just cant open on lid closest to trailer, needs about another 30mm?

1 answer
GIC
Black S.GIC

Hi Steve

If you take out the runners and drill new holes and bring the runners forward you can bring the reach of the fridge drawer forward.

I hope this helps


Frank B

Frank Basked

hi guys it would be great if I could get this information today please
Thanks again Frank

1 answer
GIC
Black S.GIC

Hi Frank

The gas strut for the main lid is
14/28-600-200-1800N


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