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Reviews

Review distribution

5 star
121
4 star
31
3 star
16
2 star
8
1 star
31

David and Elizabeth

David and Elizabeth Sydney Surrounds, NSW

WOW! Now getting to know our trailer.

published

We placed a deposit on our new Black Series Dominator at the Leisure Show at Panthers Penrith. We collected our Dominator on Saturday. Tom met us and showed us how to connect her to the car. Tom put our trailer's Rego. plate on. We towed our Dominator home, we pushed pulled and put our Dominator undercover in our carport, we unlocked all the drawers etc... Next Sunday we'll take our Dominator to the Burralow Camp Ground and practice put it together and packing it up. Our first trip will be to Glenbawn Dam on 6 to 8 December 2019.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationSydney
See all answers

Anita

AnitaSydney, NSW

Happy customer -purchased September 2019

published

Very satisfied with the Alpha - value for money - gave us what we need- the quality of the build the quality of the product is worth it all.
The team at black series Liverpool were exceptional. Guided us through the whole process

  • +1
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationLiverpool
See all answers
1 comment
GIC
Black S.GIC
Deon Lubbe

Deon Lubbe

  • 2 reviews

First time Patron owner

published

We picked up our Patron last week Saturday, the delivery was scheduled for 30mins and we were told they will not have much time with us as they are normally fairly tight on the weekend schedule. I'm sure pick-up during week days are better as they would most probably have more time for you. We could unfortunately not do it during the week. That expected the guys gave a good run over on the trailer and we were off. We will be taking the camper out for it's inaugural camping trip next week, but it seems everything is fine so far. We have not had the time to erect everything yet, but will start doing it on the coming weekend. Great service, thanks guys.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC
  • Verified customer

Black series camper trailer

published

Great camper trailer very well built very easy to set up and pack up good friendly stuff great to deal with recommend to any one looking for a well built camper or caravan

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Tiffany

TiffanyDarling Downs, QLD

Love our Black Series Camper Trailer!

published

The guys at Brisbane were friendly and helpful and made buying our Camper a great experience. The Camper Trailer is high quality and we enjoy going camping with our Black Series Camper!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2017
Store LocationBrisbane
See all answers
1 comment
GIC
Black S.GIC

Bigbad

BigbadSydney, NSW

Very happy

published

The showroom was very good, staff were very helpful and knowledgeable about the products, the camper trailer has quality workmanship and is made in Australia. On pick-up of the trailer the staff were very helpful.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJuly 2019
Store LocationSydney
See all answers

matt

mattCentral Highlands and Goldfields, VIC

very good value for money

published

We love our trailer. It makes life alot easier when going camping with the family. We did have a problem with one of the zips but was quickly resolved though warranty. Great value for money and the team at Black series in Melbourne are great to deal with.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedFebruary 2018
Store LocationBlack series Melbourne
See all answers
1 comment
GIC
Black S.GIC

First time campers.

published

The store is fantastic, I wanted the luxury caravan, but having never towed a vehicle or been on a camping trip, we opted for the Classic Fold camper trailer. Easy to set up,Missing tropical poles, after calling the store the replacement poles were on there way. Staff were also extremely helpful and friendly.

Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC
Gus B.

Gus B.Greater Melbourne (Outer), VIC

Awesome camper and great service

published

The salesman Aleks was fantastic went out of his to fully show and demonstrate the product. He is a genuine person and would certainly be an asset to the company (don't let him go). Looking forward to using the camper and send photos back.
(I hope that Aleks gets gets notification of my review)
Regards
Gus Bormann

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJune 2019
Store LocationMelbourne
See all answers
1 comment
GIC
Black S.GIC
Adventure Begins

Adventure BeginsSydney, NSW

Search for the stars

published

Show room set up is great it shows off all models and even better all were on sale was like a kid in candy store adventually went with the Dominator Camper .Excellent value for money nothing more to spend just need time away to enjoy camper .No need for caravan parks all set up to dissappear off the grid.Excellent staff thanks guys

Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Stan Clarke

Stan ClarkeGreater Melbourne (Outer), VIC

Excellently equipped offroad trailer

published

We had an excellent experience with the staff who knew their product and had it well exhibited.
Seeing the product set up as we would use it reinforced the choice we made.
The quality of the product was generally very good. Equipment level was excellent.
The mounting plate for electrical connections and water connection to the kitchen slide was poorly affixed and required redress.
And the support leg under the kitchen was unable to support the weight of the kitchen and required remedial action.
Apart from those minor issues we found the set up and use of the trailer everything we hoped for. Great way to enjoy the bush.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMarch 2019
Store LocationCambellfield, Victoria
See all answers
1 comment
GIC
Black S.GIC

Jamie

JamieHunter Region, NSW

  • 2 reviews

Classic Fold Camper Trailer

published

I picked up my Black Series Classic Fold and couldn't be happier. What originally began as a fact finding mission ended up with a deposit down that day. The staff were very friendly and extremely helpful. The finance was the easiest I have ever had to deal with which took all the stress out of the purchase. My camper was missing the tropical cover pole however after leaving a message my call was returned promptly and a replacement pole is guaranteed once back in stock.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

clinteveleigh

clinteveleighSydney, NSW

Great trailer

published

It was easy to find the store,
The range of products were great
In a whole the trailer is great but they need to take note of the little things on the trailer that happens in the gavenising process..

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Date PurchasedMay 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

The reviewer stated that an incentive was offered for this review


Richard

RichardSydney, NSW

Black series Camper trailer

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedDecember 2018
See all answers

A whole lotta camper for the price!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedApril 2019
Store LocationMelbourne
See all answers
1 comment
GIC
Black S.GIC
Peter R

Peter RWide Bay-Burnett, QLD

Camper Trailer

published

Products well set up and salesman very helpful and friendly. Product knowledge was excellent and all our questions were answered with confidence. We were very satisfied with the range of products offered and we think the quality is very good.

Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedApril 2019
Store LocationBrisbane
See all answers
1 comment
GIC
Black S.GIC

Scott M

Scott MSydney Surrounds, NSW

Great service and value for money

published

We are a return customer just brought a patron from the time we walked in we were looked after sales staff were great on picking up they demonstrated everything well and made sure you understand it. Just using it for the first time now and it set up very easy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJanuary 2019
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Sharon N

Sharon NSouth-East, TAS

Quality product for a good price.

published

Considering all our transactions were done by phone or email, communication was good.
Delivery was prompt.
Quality of product is good and the list of items included in the price made the deal, value for money.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedApril 2019
See all answers
1 comment
GIC
Black S.GIC

Brett wright

Brett wrightMurray Region, NSW

Why didn’t I get early

published

Great range and show room was great wish we had more help to work out the set up but customer service has been great with a couple of little problems

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedDecember 2018
Store LocationSydney
See all answers
1 comment
GIC
Black S.GIC

Georgia P

Georgia PGreater Melbourne (Metropolitan), VIC

Built strong and tough.

published

From the moment of walking in the door it was a positive experience. The staff were engaging, friendly and knew their stuff. The product sold itself and it took no time at all to decide on a Patron and I’m very excited to start planning time away with the family and begin discovering Australia.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedApril 2019
Store LocationGIC Black Series, Melbourne
See all answers
1 comment
GIC
Black S.GIC

Page 1 of 11

Questions & Answers

Rai K.

Rai K.asked

I need to buy poles for our 23 foot GIC 2012 camper trailer. Where could I purchase them from ??? Cheers

1 answer
GIC
Black S.GIC

Hi Rai

As we have discontinued that tent, your best bet will be BCF or Anaconda.


Michelle C

Michelle Casked

I have a 2017 patron which has sprung a leak and has damaged the 2 strips of flooring. Is it possible to get the same flooring used or do I have to replace the lot?

1 answer
GIC
Black S.GIC

Hi Michelle

If you like to send me an email with photos of the flooring, I will see what I can source for you.
Email is 'phillip.s@blackseries.com.au'


Jamal A.

Jamal A.asked

Hi there guys

I live in the middle east and I am looking to buy a camper I can take on the beaten track.
I have been looking at the black series HQ15.

one thing is I can't find any reviews about this line of caravans online.
Has anyone owned one or has anyone got any information to pass on?

I spend a lot of my off time by the sea surfing and exploring new spots as we have a massive coast line in Oman.

2 answers
Deon Lubbe
Deon Lubbe

Best will be to search for and join one the many Black Series Facebook groups (GIC Black Series Campers & Caravans Owners & Enthusiasts Group)

GIC
Black S.GIC

Hi Jamal

As Deon mentioned, Facebook would have your best reviews on our caravan range.


Get an answer from our members and GIC representatives

Details

GIC Camper Trailers NSW, Sydney

GIC Camper Trailers NSW, Sydney

80 reviews
GIC Camper Trailers VIC, Melbourne

GIC Camper Trailers VIC, Melbourne

37 reviews
GIC Camper Trailers QLD, Brisbane

GIC Camper Trailers QLD, Brisbane

31 reviews
CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Contact Number 1300 2267 3771300 2267 3771300 2267 377
Address36 Orange Grove Road, Warwick Farm NSW 2170, Australia1876 Sydney Road, Campbellfield VIC 3061, Australia9 Achievement Crescent, Acacia Ridge QLD 4110, Australia
Email Address sales@blackseries.com.ausales@blackseries.com.ausales@blackseries.com.au
24-Hour Phone Contact NoNoNo
Online Live Chat NoNoNo
Seller Type Manufactures Own ProductsManufactures Own ProductsManufactures Own Products
After Sales ServiceYesYesYes
Manufacturer Warranty1 year(s)1 year(s)1 year(s)

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