We recently took delivery of our custom Goldstar caravan, and overall we're happy with the finished product. One of the main reasons we chose Goldstar was the ability to customise the van to our requirements at a price that was difficult to match. The caravan itself has turned out well, and the after-sales service has been responsive whenever… Read more
we've raised warranty items.
That said, the build process wasn't without its challenges. Communication could be improved, and we found that we needed to follow up regularly to keep things moving and ensure our agreed customisations were carried through. There were also a few items that required attention after handover, which the service team has been willing to address.
If you're considering Goldstar, my advice is to stay actively involved throughout the build, keep records of your agreed customisations, and follow up regularly. In our experience, doing so helped ensure we achieved the outcome we were looking for.
Overall, we're happy with our caravan and appreciate the value for money and the willingness to customise, which is why we've given 4 stars.
The hot water system failed shortly after I had departed on my lap of Oz. I reached out to Goldstar RV. The fault was correctly analysed, parts were set to me to be picked up at the post office. An installer was found in Broome who arrived at the agreed time and replaced successfully the part with in 2 hours. All under the warranty, no cost. Considering all the issues and logistics involved it was resolved in best time. Very happy. Show details
- +4
We needed to downsize our caravan as we start our new journey of "Empty nesters". We looked around for a few years. Umming and erring on whether to go new or second-hand. We knew what we wanted, the single axle, an ensuite with a separate toilet & shower, washing machine (optional) full size, rear door and an ATM under 3T. Voila, the Goldstar… Read more
17.6ft Liberty Tourer fitted our description.
Jacob and sales team were great (WA). They entertained us well. Jacob, although busy, took the time to attend to all our queries. We did not get much of a hand over as there was a bush fire headed in our direction and the alert was given to evacuate. Living about 2 hours from the Goldstar yard, I was not about to come back another day. "We'll figure out how to use this van". Before towing the van away, Jacob stressed to retorque the wheel nuts after X number of kilometres. The after sales care was good as well. Jacob and the staff over in SA were quick to respond to all my queries. Well done to the staff at Goldstar. I have read a lot of reviews about other dealers not being helpful with after sales care.
I found a clip on Youtube where a car had hit a Goldstar caravan in the front corner and barely damaged the van. Caravans are known to just about disintegrate upon collation. But this Goldstar put a pretty good impression on me for durability.
Towing & parking was a breeze with this smaller van. Our vehicle used a lot less fuel compared to the dual axle van. Our new van was comfortable and we feel it is the right size for the two of us. Interior lighting is literally brilliant. Super bright! Great for our aging eyesight. We love the size of the fridge/freezer and it worked efficiently compared to a 3-way fridge/freezer. Although we are quite happy with this van, we did face a few minor issues. Hence the 4-star rating.
Vertically challenged people may find the microwave a bit high for use. NB: all we added is a sway controller, 2X fans and a DC/DC charger. Not a great deal of extra weight. But the tare is heavier than what is stamped on the VIN plate. The ball weight is on the high side when both water tanks are full. We need to be creative when we load this van. The single axle behaves like a seesaw. The Alko rubber suspension is at its max rating of 2500kg as this van has an ATM of 2500kg. Unfortunately, unlike coil suspension, the torsion rubber suspension cannot be upgraded as Alko does not offer any upgrades for rubber torsion.
Reviews with attachments
- +7
GOLDSTAR 2021 liberty tourer with double bunks. 62,490k – $6000 deposit given 30th Aug 2021. Received my 2021 family liberty tourer ($60k) on 11th March 2022. I was told it would take 4-6 weeks as i picked one already mostly built. had a very very bad experience dealing with Goldstar sales. At last the Caravan arrived at the depot south of Brisbane. It looked great. However I had no instructions at all… Read more
and struggled to even unlock the front door. it was missing the gas bottles. I was later told to go buy my own and Goldstar would reimburse me ( they did). The caravan was just like the photos and I was very pleased with the appearance inside and out. I found deep scratches in the boot tunnel and was later told Goldstar were not going to do anything and wondered what I was wanting from them? was later told a replacement would be sent to me for the liner ( never was). Had to ask for instructional videos even though I had been promised personal online walk through. None of the videos matched my model. On the first night away I tried to fill the Water tanks and water was leaking under the caravan, broken pipes and hoses. Queen bed was rock hard couldn't sleep. The awning was not attached at one end and leaked when rained. I contacted Goldstar. Its been 12 days and Have had no support or assistance. 19th may 2022 was finally contacted from Goldstar and asked to provide quotes for the repairs and Goldstar would cover the cost upon their approval. I have had additional issues with freezer not working, and more unmentioned things that need to be repaired under warranty. nothing major. So i have sent multiple emails including a quote from a professional caravan repairer to Goldstar and have heard nothing back other than Goldstar will look into it?. update 7th June. I finally had the repair quote approved for $660. I paid the repairer myself and was reimbursed the $660 after a few phone calls and emails. UPDATE 24TH JAN 2023. I have found paint is now perishing on the composite finish at the front of my van, the freezer is still not working ( or replaced) and the mirror lighting in the bathroom is not functional. I am trying to be patient with Goldstar to get these things repaired through 3rd party quote approvals. Each time I have to take my caravan for a quote I have to take time off work. They have denied the first paint repair quote to remove full panel and respray then re install. . As Goldstar want cladding to go over the paint not the paint resprayed. the company refused to quote such a repair as they said that is not how to fix the paint issue. When i had the van road worthy tested for the QLD rego transfer, holes were found behind the a frame on the structure and Goldstar would not help and i had to pay to have panels laid over it. In addition one of the brakes had been installed backwards causing the wheel to not turn smoothly ( how it passed the initial road worthy is SA baffles me) , I did quite a few trips like this before it got fixed after the road worthy. Goldstar reimbursed me only for the brake repair $325 . 20th march 2023. Goldstar have rejected the second quote to repair the paint issue going on 6 months since first reported the paint issue the company also said that placing cladding over the affected area is not how you fix the paint issue and refused to quote that type of fix.. Goldstar said they will look into and let me know I have had no reply from Goldstar. Still have a faulty fridge/freezer after one year. UPDATE 27th JUNE 2023 , still no word from Goldstar concerning the rectification of the paint peeling of the composite. I have noticed after just one year the Goldstar stickers are coming off also on the rear of the caravan looks awful. I keep the caravan covered, The exterior handle has paint peeling off too. I had to respray the A-frame as the paint had peeled off and was rusting. .I contacted ACC and QLD fair trading as I wasn't hearing anything back from Goldstar., within 24 hours of fair trading getting involved Goldstar have immediately reached out to me with the offer to repair the paint but only a respray of the area not the whole panel also have booked in a fridge guy to quote a repair. If the paint repair is obvious it will de-value my caravan . I'm starting to regret this purchase now. Also they sent the wrong mirror ( just a plain basic mirror) instead of the one with the touch sensor and lighting feature. for a repair quote , I am waiting for Goldstar to send the correct mirror. We also never used the stove until our last trip ( just after the 12 month warranty) and the cooling fans must hit something as the noise is so loud we cant use it. sigh.
Big shout out to Jacob and the Bullsbrook team for outstanding service, we are delighted with our new van and all the quality extras provided, a few teething problems as expected with a new build but after care service from the Goldstar team has been excellent. Highly recommended checking these vans out excellent value for money. Show details
Bought van a week ago and i love it , had little issue with a shower leak but they were on to it straight away and was only a minor fix but speedy resolve all the came , Maria from customer service was very nice to deal with and very speedy on the answering of emails and all out pleasure to talk to . Thank you goldstar team Show details
The whole experience with Goldstar was fantastic, from first inspection, right down to picking it up. Jacob & the team were so easy to deal with. Even a small issue a few months later was handled extremely well and efficiently by Maria from Goldstar and they were very obliging. Show details
Picked up our new Goldstar caravan a couple of weeks ago and we absolutely love it. The sales rep Harvey that we met at the Adelaide Caravan and camping show was fantastic, every change we wanted to make during the build he took care of it for us and made sure it was exactly what we wanted, even when we changed our minds a few times. Andrew who… Read more
took care of most of the build in Adelaide and did an absolutely 1st class job, it looks exceptional inside and out and his handover was well explained for a novice like me and very thorough. We just took it away for our 1st trip ever towing a caravan and had the best time, it tows so easy and looks a million bucks. Could not be happier.
Great service from start to finish. We absolutely love our 21ft multi terrain Goldstar Caravan — the quality and layout are fantastic for the value and it’s been a dream to use. A special mention to Jacob from Bullsbrook, who was amazing to deal with. Super helpful, knowledgeable, and genuinely went above and beyond to make sure everything was right. There has been no issue dealing with the head office over east Show details
Leaking Washing Machine & Service Manager Andrew provided advice to undertake self diagnosis & temporary repair until workshop booking is available. Customer Service Maria provided prompt written information every step of the way with updates every few days responding to enquiries regarding replacement / repair / warranty. They even provided an Operation Manual in English to assist. Excellent customer service & repair support from Goldstar RV.
We have been happy with the price, quality and service provided when purchasing our Goldstar Caravan!! Show details
We loved the entire experience of dealing with Goldstar RV Caravans. From our first meeting with Sam at their Old Reynella site to our visit at the Caravan and Camping Show and subsequent visit to their factory at Lonsdale. They have been professional and processed but at the same time relaxed and flexible. At all times we felt informed but… Read more
never pressured. Most importantly we are so pleased at the quality and fitout of our van. We brought it home on a Thursday and were out on our first trip on the Friday. It towed well, set up brilliantly and was super comfortable with masses of storage space. We could not recommend Golsdstar more highly and absolutely exciting and pain-free experience.
Rob and Mel
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Picked our 20ft Transforma up couple months ago and very satisfied with the service from Jacob in Bullsbrook WA. Also warranty and parts crew Maria in Adelaide. Caravan tows really well Thanks team. Show details
- +1
Goldstar RV get a Goldstar✅ We had been on the lookout for an upgrade to our camping trailer for quite a while, and first came across the 15ft Hybrid Caravan at a show in Perth convention centre. The layout and arrangement were exactly what we were after, and we managed to get a really good deal at the show. From the very beginning, the team at… Read more
Goldstar RV were fantastic to deal with – friendly, professional, and no fuss. After collecting the caravan, we did have a small issue with the aircon/heater, but Jacob and Craig at Bullsbrook were extremely helpful and got it sorted without any hesitation.
The level of service we’ve received has been excellent, and we couldn’t be happier with our caravan and the support from the Goldstar RV team. Highly recommend them! Thanks Jacob, Craig and the team
Was so excited to buy our first ever caravan 19.4ft Maverick 2023 model in WA so we can travel around Australia but we ended up at our property in Far North Queensland We had some minor hiccups with communication and safety issues from the dealer in WA but hubby rectified that and fixed the problem plus we had to wait for a number plate that… Read more
hadn’t been fixed to be sent from SA to WA which we couldn’t understand why it wasn’t already registered in WA Only had the caravan nearly 2 months now and found some things wrong with the inside of van that hadn’t been fixed When it was time to go pick the van up after being told it was going to take 5 weeks to fix and get it up to scratch as it wasn’t a brand new van and paid the same price we were there for nearly 5 hrs waiting to take the van home and still they were fixing things on it Poor work ethic on their behalf in Bullsbrook WA Rang Goldstar in SA and told them that the faucet in the shower has a crack through the middle so they sent me out a new one to replace The led light stripping is coming away from where it’s placed but that’s minor and we can fix that Now we are in Qld we have to go through the process of getting a gas certificate a roadworthy certificate and a HVRAS due to their laws here in Qld The only other problem is that we have to upgrade the solar system as it isn’t enough to get us through one night due to them being a 100 wattage each but in all honesty the van is quaint next van we will get will be a bit bigger as it does get a bit tight in some places
Happy with my van ❤️ I am satisfied with the way the van was presented Show details
Very happy with our 2023 Liberty Tourer 17.5, not had any problems with it and have done several trips away beautiful to tow and easy to set up Show details
We have the Goldstar Liberty 17.5 semi off road and couldn’t be happier Show details
Latest follow-ups
Hi Goldstar just bought a 2022 van online with lots of pics but none of all the edging of cupboards, light surrounds, door frames, that were all coming off or peeling this van is only 3.5 years old i contacted their support team they pretty much… Read more
said the van is 4 years old i believe they were heated properly in the first place ,, can you imagine if you just spend 20k on your new kitchen cupboards and they peeled in only 3.5 years if you know what i mean very poor workmanship and back up
Follow-up · i got a call from gold star ,to sum it up they said, it is 3 years old you realize .i wonder if they paid 50k to get their kitchen done up and all the moldings of their cupboards peeled off after 3 years i dont think they would be very happy
We picked up our van (17"6" Liberty) from the Perth office in Jan 2025 (A bit of a delay to when ordered - Beyond the control of people in Perth). This is our first caravan. Not all smooth sailing. Picked it up on the Friday the following Wednesday… Read more
we took off on our adventure to Adelaide then on to Melbourne. First issue: Tap in bathroom leaked from above the sink. Second issue: Requested Electronic Anti sway to be fitted prior to delivery. Not knowing what I was looking for I assumed that when I was told it was fitted, it was..... Wrong, on arrival in Adelaide I needed to look under the van for another issue and noticed the absence of the anti-sway control box. Third Issue: A portion of the drive involved 250Km of dirt road. What you typically expect in some parts of WA. The DRS system fitted worked well considering that there were over 15 unsealed pipe entry points. The dust was limited to immediately around these areas. Thanks to Jacob liaising with head office in Adelaide, Maria at Customer Service, and Sidney at the main yard in Adelaide all of these issues were fixed within a week of getting to Adelaide. Cannot be happier. Sidney truly takes pride in what he does, and it shows. On a more positive note, the van had no towing aids for the drive over the Nullabor. Towed a dream. All in all, what could have been a major drama turned out to be a hiccup and nothing more. We are very happy with the van, very comfortable and the rest of the trip went very well. Note: When requesting twin beds in replacement of the double, check if you lose any length in the bed. We lost about 3 inches which is ok for the wife, but me being 6ft tall means at full stretch my feet touch one end and my head the other. Thanks to all involved.
Follow-up · The dust on sealed roads was fine. With all the entry points (Pipes/cords) sealed and the DRS the dust on dirt roads was negligible Bed length with twins in the 17"6" is ok if you are under 5" 8". I am 5"11" and find that I need to sleep with my head closest to the sink as the curved wall/pillows removes approx 4". Fuel economy of the van is… Read more
While is love my Goldstar Caravan very much . It’s comfortable and roomy Great for taking my granddaughter on holiday as we have the two bunks and a queen bed. On signing for the caravan we noticed a 30cm crack in the concertina shower door and a… Read more
very bad hole on the wall by the main bed. It’s taken 5 months to finally get the this sorted out to our satisfaction. After much drama and extremely bad slow after sales service we finally had to offer to pay for half of the window to get rid of the hole in the wall . So we finally have a window. We were told to pick it up yesterday . It was filthy covered in a white layer of wall dust from cutting the hole for the window. They didn’t even try and clean anything . I think it’s really terrible that they even thought they could hand the van back in that condition . They are terrible to deal with . I can’t recommend them at all because of the after sales service .
Follow-up · A follow up review a few weeks later. The bunk beds are good somewhat small . They’re good for small kids . But not adults or large children. The concerning shower door is annoying . So we are replacing it ourselves with a bifold acrylic shower door. We’ve bought mattress toppers for the queen bed and the bunks as the mattresses are very firm.… Read more
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Positive reviews
We bought one of the very early Goldstars in 2015. We have enjoyed over 10 years of caravanning in our GoldstarRV. The after sales service has always been exceptional, and we will always recommend them. We have travelled thousands of kilometres, including 14 times across the Nullarbor. It is a very comfortable van for long term living, our friends… Read more
borrowed the van to live in for 6 months while the built their house, and we have lived in the van for many months at a time while touring the country. We love our GoldstarRV!! I am spotty that I am an oldie and do not know how to attach photos or videos!
Had an issue drawing water fro the front tank I couldnt find a tap to switch from front to rear contacted Maria at Goldstar and she refered me to their technician who resolved told me the location straight away definitely 5 star service Show details
Thank you to the whole team for helping make our dream come true. From the initial enquiry through to the detailed caravan walkthrough, finance process, and final handover, the service was outstanding. Dealing with you all has been an amazing experience. Your professionalism, knowledge, and support every step of the way made the entire process… Read more
smooth and enjoyable. We couldn't be happier with our new caravan and highly recommend your team. Thank you again!
Negative reviews
Please Keep away this Company Its very craft workmanship all the under chassis parts rusted, a lot of issues I bought from Bullsbrook with [Name Removed] his Totally liar , I thought I bought a 2025 Model but When I look at the plate is 2024 , He try to hand over the key on the first time all I said it fix it not happen. Show details
15ft Pop top Caravan, from day of Sale nothing went right, , thought we were buying a 2024 Van turns out it was 2023 the sale was all lies and basically they did not follow through on any ACCC or Consumer Business Laws. The contract was in correct rust on all the tow bar and tailgate, 26 things wrong with it and Consumer laws broken. It took a… Read more
conciliation hearing to get my refund back. PLEASE Be aware of thinking of purchasing a van, go look at the factory at Lonsdale first we had seen this we would not have purchased it All towbars and rims out on the open rusting away and they use them spray paint over them and put on the Vans. This people are sqashing dreams of hard working Australians wanting to enjoy the country and savings. SHAME.
Gold star don’t stand by there product ! – We have a two year old gold star library tourer. The caravan external wall and roof has started to delaminate and bubble. After 6 months of painful phone calls and emails. Which no one ever gets back to you. One employee [Name Removed] told me they had a bad resin problem. We have just been told that it’s the characteristic across many of there… Read more
models.and they can’t do anything for me ! No a good customer service at all and they don’t not standby there product or manufacturing processes. We are left with a caravan with bubbles and delaminate panels. Which will compromise the structure and safety of the caravan.
Recent reviews
Purchased the 17.6 Liberty Tourer, single axel caravan. Very happy with the van. Had some warranty issues like a leaking tap and roller screen not working, but they were quickly attended to by Maria in Adelaide. Parts were sent and we fixed / replaced ourselves as we live in Regional WA... Then found the spare wheel was different and had some… Read more
ongoing issues with the shower screen and a bit of leaking, so we made the trip from Busselton to Bullsbrook to have those issued repaired. Things have changed at the Bullsbrook yard and I cannot speak highly enough of Elka and her team for the repairs, she got straight to work and sorted everything out and went above and beyond. Thank you for the wonderful service and hopefully many years in our Goldstar Caravan to come.
Goldstar team in Bullsbrook are very knowledgeable and friendly, had some issues when picking up the van which were quickly resolved. Can not fault the communication from the team and Maria at head office. We went on our first trip on the weekend, and we LOVED the van and the experience. Very Happy. Show details
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