- Verified customer
Great idea ... no organisation
We used to use Aussie farmers and never had issues with products that weren't resolved... but one day the driver drove into our garden and got bogged, knocking over plants and leaving big holes in the lawn. Head office was useless... never called back ever. Ended up sorting issue with franchise owner after many months, the annoying part was I still got calls every week to buy from them even tho I asked them to stop calling till the issue was resolved.
My mother loves it
Sadly I've read the company has just gone to the wall. They were great for older customers not on the internet or using smartphones. My mother is quite upset and is wondering how she will manage. Her local supermarket veggies are not as good and they don't deliver some fridge or any freezer meals. I hope someone will consider trying again to get this kind of service going. (Melbourne metro)
Major disappointment AFD have closed
We have used AFD for several years and the service and food quality has been first rate. Anytime we've had an issue with a missing item or spoilage the item(s) have been replaced or credited. The people we spoke with on the service lines were always helpful and considerate. It is sad to see the company close.
Good riddance it closed, pure robbery
I gave it so many chances, but after the initial order, NONE arrived (3 missing orders, 1 totally unwanted order all went missing). All were charged. Took me ages to chase up the refunds. Customer service is terrible. They also insisted my neighbours stole the order. The website also automatically added stuff I did not order, and it fails to cancel or change the order DESPITE me putting it through online and it confirming that it was done. Then there was the incessant daily spam. Email. SMS. Calls. Including both "promotions" and advising me in...correctly of things I never ordered eg "___ is removed from your order" - huh? i never ordered that in the first place. Good riddance that it closed. You can't blame woollies and coles for everything.
AFD have closed down !
Based on the bad reviews here, it is no surprise that this scam company have collapsed in not fulfilling orders, short changing customers, overcharging customers and very bad customer service.
Very bad business model and not trustworthy.
Remember, your first customer can be your last customer !
Order could not be provided
Brought 3 different boxes this was my first order one could not be supplied. They did not notify me. Noticed via payment. Rang up and cancelled as if I had to go and shop I may as well get the lot. Order cancelled but charge put through. I had to ring and get refund . Customer service persona very sarcastic on the phone. Kept saying oh beautiful. No apologies what so ever. Just a big waste of my time this was a promotion through American Express not sure why I bothered
Tried to support local, but got scammed in the end
I really wanted to like this company, I am a strong supporter of shopping local. However this company is not doing a good job representing our local farmers and suppliers. I have given this company several chances, in hopes that the spoiled meat and produce were one offs, alas not the case.
Issue #1- Every order had something spoiled or rotten, and much of the produce that seemed ok on the day it arrived, started to rot within 24 hours. I am not sure why this is happening as fresh fruit and vege should be lasting at LEAST 72 hours when stored ...
- Verified customer
You don't need to pick they will pick for you
I got scammed today by Aussie farmers direct - I opened my door and there was a box filled with groceries I didn't order. I checked my bank account and was charged $40 for groceries I didn't ask for. I called the company and no one wanted to talk about it or give a solution for it. All they were saying was you signed the paper and gave us your credit details, therefore we can do whatever we want with your money even send you products without you asking for them. So to all future costumers beware for your money. The door salesperson will tell you everything to sign you on paper and after that you are in their hands. Beware.
STAY AWAY.. scammers
We received a free coupon stating that it is free and we placed the order. The order was never delivered and we never received. They started sending us the emails asking for money and its already been 4 months and still chasing for double amount and admin fees. This seems like a scam. STAY AWAY FROM THIS COMPANY..
Terrible online service
Placed my first order today and cancelled it as well due to the accounts departments terrible first payment policy. This policy is not transparent to customers at all. I thought my payment would go through automatically but they phone you and request your credit card. Stated I had already provided a payment option online and they stated it is a one off first payment process. Sounded like a scam they said I could ring them back to check. Sounds like a very outdated business. The first customer service persons rationale for the process was we hav...e done it like this for the last 6 years??? Not a rationale. The account manager said it was only for large orders but couldn’t decide if a large order was $100 $150 or $200. Sounds like they haven’t thought the process through and are certainly not transparent with their dealings with customers
- Verified customer
canceled 1 item to don't give me discount
really bad experience. I used $25 off first order When You Spend $60. 9 o'clock in the evening before the delivery I received a new invoice with one item removed and the price dropped to 45 with out any discount. I called them, they said the system just like that and can't give me discount or credit. And asked me use the code to purchase again. I won't trust them any more.
bad experience terrible customer service
nightmare. I used buy $60 and $25 off code. They sent confirmation email two days before with the same as what I ordered. And the night before they delivered they sent me a new invoice with one thing canceled so I don't have the $25 off any more. They sent the email late night and I can't do anything with the order. I contacted them by phone and facebook. They can't do anything with the order. I have to pay for their mistake. Never deal with a company like this.
Bad quality and expensive
I have ordered from Aussie farmers a number of times, having 4 kids one with a disability it was very handy for me, they were fine at the start, expensive but good food, then the quality became very poor, very over ripe bananas which had to be thrown away, rotten apples, missing products, and they didn’t care, the lady named Edna was very bad at customer service. I would never recommend anyone to them.
Short use by Date
I ordered a 1.5kg piece of boneless turkey breast roll with a box of fruit and veges 10 days before Christmas Day expecting to enjoy it with a nice crisp salad for lunch with my family instead of the usual hot roast and veg which causes panic and mayhem.
When the turkey arrived I checked the use by date and discovered that it expired in 4 days time, there is only my wife and myself at home and noway would we eat all that meat in 4 days my neighbors were away my family live too far away to share it. I informed AFD and they said that they wi...ll pass the problem to the meat department, since then I have contacted them 2 more times and I still have no answer from them. Also the box of fruit and vegetables were not all that fresh I actually had to throw out the stone fruit it was just plain awful and rotten, I had to go and buy more meat for Christmas Day and cherries when all I should have done is just serve and enjoy lunch, Thank you very much Aussie Farmers Direct. Ron
Great since they introduced meal boxes!
I have used this site for several years. After a break I tried them again and was very pleased to see they have introduced meal boxes. I have tried many of these boxes and, except for one, they have been excellent. I have found ones that have become favourites and I try others to see what they are like. Well worth a try. I will keep using this site. The recipes are much more user friendly than Marley spoon.
- Verified customer
Very convenient for bread & milk, not so great for fresh produce
I have been using Aussie Farmers for years, getting milk & bread delivered weekly, which saves me multiple trips to the supermarket to restock and having to lug heavy 2L containers of milk home. Even though it is not the cheapest for milk & bread, I am happy to pay for the convenience of having a weekly delivery and the milk & bread quality is good. I also like that I am supporting local producers and manufacturers. My son loves their sliced rye bread (soft as white bread), it's his favourite brand of bread. I have tried ordering their fres...h produce a number of times over the years but the quality can be hit or miss so I only order those items occasionally if they're on special. Delicate items like fresh berries and soft fruit tend to arrive on the doorstep slightly battered, which is annoying. However, if you are unhappy with a product, they are very good at giving you a credit, I have never had an issue with getting a refund on a unsatisfactory product. They have improved the free insulated delivery bag, it is much better than the old one, and they supply lots of reusable esky iceblocks to keep food cool on your doorstep.
Review collected in partnership with Aussie Farmers Direct
Questions & Answers
I'm a bit confused about what to do with the freezer bags I receive with each delivery. Does Aussie Farmers reuse these? Or are they just discarded? Sometimes we forget to return them in the following week and I receive new ones. I would not like my AFD person to be out of pocket due to replacing them.
I occasionally reuse the ice bricks or but mostly throw them away. If I do reuse them, sometimes they split open and leak gel all over everything.
It just seems wasteful that they are not recycled in some way. There is a limit to how many ice packs I need for home use. Hello Fresh also does not take back their ice packs/insulation packing. So we end up with masses of perfectly good boxes/ice packs etc.I don't know what the solution is though.
I have been an Aussie Farmers customer for over two years, and am very happy with the service and products. My only concern is with the eskies. When I first started as a customer, I was given a new esky and my order was packed into that same esky each week. However, after a few months, the practice changed and, since then, deliveries always arrive in a different esky to the one that I put out the night before.
These eskies arrived in varying states of cleanliness and newness, but were always at least acceptable. Yesterday's order arrived in a dirty esky that absolutely reeks inside. I called customer service, and they agreed to contact the franchisee and arrange for someone to collect the offending esky off my front verandah.
I would very much prefer to have one esky that was 'mine'. That way, its cleanliness would be my responsibility. Is such an arrangement possible? I would have thought so, since I understand that new customers are required to actually purchase their eskies.
Mootilda C.Aussie Farmers Direct
We're really sorry to hear that has been the case Steelpaw, could you please send us an email at email@example.com with your account details, and we'll be able to add delivery instructions to your account to ensure your Driver doesn't swap your esky over again. Thanks for taking the time to get in touch.
Hi Steelpaw. I have just had a response from Aussie Farmers who asked me to contact them which I have done with photos attached. I don't think I have ever had the same esky and assumed they were filled at the depot, deposited outside my house and the empty one taken away for re-use. My orders are delivered in the early hours of the morning and I can understand the milko not wanting to transfer the order into the empty esky on my doorstep, especially in winter. I had no idea new customers had to buy their esky though. I don't mind getting a different esky as long as they are clean and this one was beyond a joke. I hope your esky problem is resolved soon.
I have used my own large esky (on wheels & with a long handle) for several years and have never had a problem. The hard plastic insides are very easy to clean and the wheels mean no carting heavy bags. I do also put out a soft AFD esky for overflow, but the driver only takes my AFD esky when it is at the end of its life and has always replaced with a new one.
If you get your delivery when you are home (mine comes late afternoon but it used to come in the middle of the night), it might help to say Hi to the driver and just make yourself known as a friendly face.
Hi AFD, we have been really happy with your service for over two years. Just a query here re: How can I know that the farmers are not being ripped off? Meaning , in a very competitive marketplace, there have been allegations made in the press about the business practices of the large food market chains-how is your company different? I read the answer above about the farmers being " like family to us" and "deserve a fair price and a fair go".
but I would like more substantive information than that. Are your farmers actually getting this fair price and fair go and are they getting a better deal than they would be/ are getting from the large supermarket chains?
Again, we have been really happy with the service and the products- pay a bit more but get it delivered.
ADLS Gold Coast.
Mootilda C.Aussie Farmers Direct
Thanks for your support and we’re glad to hear you’re enjoying our service and the fresh produce! Just to give you some of the things that make us different; we ask our farmers for their price – it is not a negotiation, but a discussion. A fair price needs to be sustainable to cover the cost of production and support our farmer’s family on the farm. There are no hidden fees, rebates or costs and we don’t replace out of season products with imports. And that is just a start…
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