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Aussie Hybrid Solar

Aussie Hybrid Solar

Aussie Hybrid Solar
4.1

13 reviews

Positive vs Negative
77%23%
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Average Purchase Price$5,993.30
Warranty Claim MadeYes · No
Value for Money
4.1
Customer Service
4.2
Brand Manager for Aussie Hybrid Solar? Claim your listing.
13 reviews
Kinnar S.
Kinnar S.NSW2 posts
 

I recently had my solar system installed by Aussie Hybrid Solar and couldn’t be happier. From the initial consultation to installation, everything was handled smoothly. honest advice, quality workmanship and excellent customer service. Installation was clean and efficient, and they made sure I understood how the system works. Highly recommended! Show details

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Paul B.
Paul B.NSW
 

Thanks Jason and team for your help right throughout our solar installation. From handling the paperwork to organising a great team of installers on site, the service was professional and easy from start to finish. We’re very happy with the whole process and the end result. We would happily recommend aussie hybrid solar to any future householders. Big thanks to Jason and the solar installation team lead. Show details

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mymulticast
mymulticast
 

I am writing to raise several serious concerns regarding the installation and service of my solar system completed by your company. 1. Incorrect Inverter Configuration Our property has a three-phase power system, but your team installed two single-phase inverters. This setup caused one phase of our home to continue drawing power from the grid.… Read more

Your response stated that the use of two single-phase inverters complies with Australian electrical standards and installation requirements, and that I may consult a third party directly. However, compliance with standards does not automatically mean this configuration is appropriate for my system design or usage needs. The installation outcome clearly indicates an imbalance and inefficient utilization of generated solar power. 2. System Activated Before Meter Replacement Your team turned on the solar system immediately after installation, before the new smart meter was installed by the energy company. I specifically confirmed with your staff at the time whether it was okay to use solar power right away, and was told “yes.” However, I later discovered that my solar production was feeding into the grid without being recorded, meaning I was effectively sending power to the grid for free while still being charged for grid electricity. This caused my electricity bill to increase significantly instead of decrease. I am uncertain about the exact regulatory requirements, but I believe this practice is improper and misleading to customers. 3. Failure to Address Off-Peak Controller Connection In my switchboard, there is a main switch and an off-peak controller located together. Your installers did not consult me regarding whether I wanted to remove the controller and connect it back to the main switch. They only connected the solar system to the main switch. As a result, part of my home’s electricity usage was excluded from the solar system, continuing to draw power from the grid. I was unaware of this issue until another company came to install a battery and pointed it out.

Although I am still within the five-year warranty period, your company has repeatedly emphasized that your responsibility ended after installation. I have experienced unprofessional service and poor after-sales support. Your staff advised me to contact an “authorized third party” to provide evidence, yet you did not specify who this third party is. You also ignored the issues raised by my licensed electrician.

Due to these unresolved problems, I have lodged a complaint with NSW Fair Trading and will now have to organize a qualified electrician at my own cost to correct the installation issues.

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Brian W.
Brian W.NSW
  Verified

got our 10kW system installed by Aussie Hybrid Solar and overall had a really positive experience. For $5,000 after rebates, the value was excellent - hard to beat that price for a system this size. The sales process was straightforward and honest. They didn't oversell us or make unrealistic promises about savings, which I appreciated. The quote… Read more

was competitive and they were upfront about timelines. Installation day went smoothly. Customer service has been good - they helped organise the grid connection paperwork and showed us how to monitor the system through the app. When I had a question about the inverter display a few weeks after installation, they were quick to respond and talk me through it. Would definitely recommend!

Xiaomin W.
Xiaomin W.NSW
 

The most reliable Sydney Company in Sydeny – We visited Aussie Hybrid Solar's office, and a few others, pri to our decision. This is the most reliable and proper setup company! Show details

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J Z.
J Z.NSW
 

Very happy to get continuous service from AHS – We had our solar system installed by Ausie Hybrid Solar a few years ago. many of my friends installed by other companies couldn't find their installers any more. Aussie Hybrid Solar is still around and doing their good job. Thanks! Show details

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Huang Z.
Huang Z.3 posts
 

Problem has been resoved. Many Thanks to Jason! Customer Experience has imporved! – Many Thanks to Jason! Customer Experience has imporved! After i puting the reveiw in here, i have been contacted by Jason whom is the senior manager in AHS. He helped me to resolve the inverter issue by ordering and installing addional Goodwe meter free of charge. Thanks to his quick response and proactive reply. I am statisfied with their… Read more

service and modify the reivew to 4 stars.

the problem is miscommunication between the sales team and installation team. they are not align with the prodcut in the 1st place. Preherps a customer feedback session will improve the quality of their service.

My recent and regrettable experience with Aussie Hybrid Solar has left me deeply dissatisfied, and I feel compelled to share my negative encounter with others.

Aussie Hybrid Solar not only engaged in misleading practices but also delivered a consistently bad customer experience. Their extravagant claims about their products and services, particularly regarding the Goodwe inverter, promised similar functionalities to the Huawei inverter but at a much more affordable price. Sadly, this promise turned out to be completely false, as the Goodwe inverter they provided lacked essential monitoring features. This left me unable to track crucial data about my solar system, confirming their deceptive tactics in luring customers.

What's even more frustrating is the consistently poor customer support. Whenever I tried to reach out with my concerns, I was met with long wait times, unhelpful responses, and a general lack of accountability. It was as if they had no interest in resolving the issues they had created, compounding the bad customer experience.

In summary, my experience with Aussie Hybrid Solar has been nothing short of a letdown. Their dishonest sales tactics, combined with the lack of critical functionality in the equipment they installed, have left me feeling cheated and disillusioned. The consistently bad customer experience only adds to the overall dissatisfaction with their services. I strongly caution anyone contemplating Aussie Hybrid Solar's services to explore other, more trustworthy companies that prioritize honesty and provide a better customer experience. Aussie Hybrid Solar falls far short of these standards. My rating of 1 star may even be generous given the extent of my disappointment.

Gayl
GaylNSW2 posts
 

Disaster – Why don't they answer their phones......I've rung 1000 times....My solar obviously is not working properly I've barely saved any money since March 2019 My electricity bills are very expensive I want something done immediately. The representative told me I wouldn't be paying for any electricity Everyone I know who has solar are not paying for… Read more

electricity ....only me thousands of dollars....I'm paying installments twice a month to pay it off $9980 total plus expensive electricity. The ONLY reason I had it installed was to save money...I'm TOTALLY OUT OF POCKET NOW...Extremely upset.

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Eason
EasonNSW
  Verified

Well done! – Aussie Hybrid Solar completed my solar installation last week. I am satisfied with overall installation and service they provided. Before the installation, they provided the itemlised tax invoice of Longi & Huawei option (i.e how much was my system and how much government rebate I ccould get), a standard form of agreement and relevant product… Read more

warranty documents. I really appricitae. The installer Peter and his team were quite professional and the whole installation procdess was smooth. It took them about 5 hours to complete the installation. Aussie Hybrid Solar also took care of the meter upgrade application for me.

Overall I recommend Aussie Hybrid Solar. Love Huawei!

Jenny
JennyNSW
 

Excellent service – Excellent service! I was very impressed with Aussie Hybrid Solar from beginning to end. Professional, polite and high quality workmanship on installation. Plus they left our property clean and tidy. Show details

Kenny S
Kenny SNSW3 posts
 

Excellent job, Friendly & professional team – Excellence service from the initial quote to final installation. The installers carried out a fantastic job and the solar system. Absolutely first rate work from these guys. Overall, if anyone looking for the best and good reputation solar installation company in town, can't go wrong with Aussie Hybrid Solar. A+ Show details

Rick C.
Rick C.NSW2 posts
 

A Total Con – Promised 5kw system with 19 Hanover Panels, 3phase hybrid inverter and battery, Got 16 noname panels, 5kw single phase invereter, swapped the next day for a 4.2kw inverter, NO battery

Gordie22
Gordie2211 posts
 

Absolutely Quality Product – The company was very professional at all times and met my needs and requirements without any objections. They fitted Trina Solar panels plus a Fronius Primo inverter which has wifi. The installer was very polite and also very professional at all times and cleaned up all packing etc after he had finished the installation. Very happy with both Aussie Hybrid Solar and the installer *****

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