They charge you cancellation fees of $40.
Also, it is not through Auspost, Insurance is through Auto & General Insurance. I had home insurance with AusPost for almost a year. They increased the premium from $40 to $47 straight & it is expensive than my current insurance provider (which has more cover). When I canceled the policy, AusPost charged $40 terming it as early cancellation fees.
Quick and Efficient.Highly Reccommend
Australia Post was great ,we had a break in October jewellery cash stolen .Submitted all details online.Quick and efficient with the claim no hassles.
it may be cheap but you get what you pay for
this was a complete waste of time and money.
I had flooding downstairs from a big storm.
I advised them over the phone. before they came out I had to pay for someone to look at it. and if they considered paying out I needed to pay them the excess outright which could have been $1000?? I've never known an insurance to do this??? I didn't bother. I changed my insurance straight away.
Fast and Easy Sign Up
I have used Australia Post Insurance to insure my car for the last few years, and always found the service efficient and fast. So I decided to use them for my Home and Contents insurance. The whole process was done via the Internet, and the price that I obtained for my cover was well under what I was quoted by my previous Insurance Company.
I haven't made a claim, and hope that I never have to, but if the standard is the same as they offer on their Car Insurance then I am not expecting any problems.
KG in Brisbane
Dishonest and Unprofessional
And that's the only good thing I can say about my experience with this organisation.
I change my insurers every year. This year I did my usual search for a suitable Home & Contents insurer and Aus post came up as the cheapest but only when I factored in the $100 'complete stranger sign up bonus'. 'What's that?’ I hear you ask mimicking the real life insurance advert. Well, we all know that corporate Australia couldn't give a tinkers cuss about existing customers, loyalty does not exist in their vocabulary, if you can't spend it, can't measure it, it doesn't exist.
Anyway, I paid the Aus post insurance premium and awaited my $100 bonus. 42 days later I called the 'Oh God please don't call us centre' and was advised that I would need to contact the; Australia Post prepaid visa gift card department. (Registered offshore or course) After calling them, the Australia post prepaid visa gift card department asked me as series of question relating to my application for an Australia Post prepaid visa gift card. As I hadn't actually applied for this product I could only reply with, sorry, I didn't apply for a card; sorry I don't have an application reference number etc. I offered the rep my Australia post insurance number but this was rejected as a suitable matching or identifying reference item. Eventually, I asked the chappie on the phone to stop asking my questions about my application for a card or the card itself as I had made it quite clear several times that I had not applied for a card and was instead relying on the competency, with a silent ‘in’, of the insurance department to order the card on my behalf. The rep finally said that they had no details about a visa card in my name but suggested I gather as much information as I can and email it to them, which of course I did.
Shortly thereafter I received a response from the pre paid visa gift card department advising that they were unable to assist me and that I should revisit the Insurance department with my enquiry. I guess the forward function on their email service was malfunctioning that day so I called the insurance people back and the rep advised me that the card had never been ordered. Wow, was I impressed? One thing I really hate is the royal runaround.
I asked why I had been sent on a merry goose chase and her reply was that the previous operator had made a mistake. I suggested that perhaps my gift card should be ordered and then express posted to me given the circumstances. I’m sure they would get a good rate on their postal costs.
So here we are, another week has gone by and no card, no apology, no nothing. This Monday I will attempt to cancel the policy with a full refund and then insure my house and contents with another more reasonably priced insurer. I’ll let you know of the outcome.
Following up. Despite several calls they have still not provided the visa card, they don't call, sms or email. I requested a full refund on Monday (I actually gave them another week as we are relying on Australia post to deliver the mail ). Yesterday the 7th, I shared my concerns with the Insurance Ombudsman and by coincidence, I received a call today from guess who? No, not the village idiot. Anyway the Budget Direct Rep (yes, it's true Australia Post Insurance is just a shop front for Budget Direct) asked me if I had received the card and I think tried to order a card for me. Now we all know how that turned out the first time. I said I don't want the card now, I want my money back, nothing more. She said she needed to talk with one other person about my refund. So, I suggested she do that and call me back when it's been arranged. I also mentioned about the coincidence of me lodging a complaint with the Ombudsman and her call the very next day. Pure coincidence, wow, I just thought I saw a flying pig. I'll keep you posted.