Australia Post Home Insurance

Wow really impressed this year, renewal came through, price marginally dropped yet my insured building and contents had raised automatically. Very unlike their competitors who don't drop their premiums and have never increased my insured amounts. Yet to make a claim, and hoping we don't need to, but should the need arise I hope the experience is as good as everything has been so far. Thanks. Show details

Our home insurance policy with Australia Post was very easy to set up. Their customer service reps were professional, helpful and above all patient. One customer service rep in particular (Derry Peov) was outstanding assisting us to obtain documents required by Centerlink. We cannot thank him enough for his perseverance, patience and time spent… Read more

with us to make sure the required documents were sent and received in time for us to submit to Centrelink.

Overestimate scam insurance – Tried their online insurance calculation tool. Everything is massively overestimated to rip you off. Sets contents insurance to $185k with $60k clothes and $90k furniture. Time wasting scammers and their policies are also horrid. Show details

Always a loophole – Have home insurance with them, doesn’t cover electrical faults or accidental damage. Seems you’d be lucky to have it cover anything, we had a hot water system explode. No cover, we had damage someone else’s animal, no cover. Changing to a decent insurer today. Show details

They charge you cancellation fees of $40 – Also, it is not through Auspost, Insurance is through Auto & General Insurance. I had home insurance with AusPost for almost a year. They increased the premium from $40 to $47 straight & it is expensive than my current insurance provider (which has more cover). When I canceled the policy, AusPost charged $40 terming it as early cancellation fees. Show details

Quick and Efficient.Highly Reccommend – Australia Post was great ,we had a break in October jewellery cash stolen .Submitted all details online.Quick and efficient with the claim no hassles.  Show details ·  1

it may be cheap but you get what you pay for – this was a complete waste of time and money. I had flooding downstairs from a big storm. I advised them over the phone. before they came out I had to pay for someone to look at it. and if they considered paying out I needed to pay them the excess outright which could have been $1000?? I've never known an insurance to do this??? I didn't bother. I changed my insurance straight away.  Show details

Fast and Easy Sign Up – I have used Australia Post Insurance to insure my car for the last few years, and always found the service efficient and fast. So I decided to use them for my Home and Contents insurance. The whole process was done via the Internet, and the price that I obtained for my cover was well under what I was quoted by my previous Insurance Company. I… Read more ·  1

haven't made a claim, and hope that I never have to, but if the standard is the same as they offer on their Car Insurance then I am not expecting any problems.

The true test is when something goes wrong – When the heavens opened up and rained hail down upon the unbelievers, and their roofs were holed and their ceilings caved in and their carpets became sodden and the power was no more and we all reverted to cavemen and women (but with running water) and God looked down and said,' that'll teach you for turning away from me'. And we look about in… Read more ·  1

despair and gnashed our teeth and wrung our hands and furrowed our brows and wondered what we should do and why God had singled us out for his wrath. Then I remembered I had a fully charged mobile phone and I secretly thanked Steve Jobs and that other guy who has a name like an eye chart and I called Australian Post insurance who rewarded me with music and informative titbits about Paul McCartney of Beatles fame while I awaited. Then I remembered that my wife also had a mobile phone equally charged, so I called the SES as there was rain falling upon my carpet and I was again rewarded with calming music while I waited. During this time of waiting, I summoned my family to gather pots and buckets, and other receptacles so that we could collect the rain that was now falling inside the house and they did this without questioning my reason or motive and I thought perhaps this was some others family or they had finally been afflicted with the light of my logic. Then with the sound of dripping water, I dared to turn the computer on and contact both Australia Post Insurance and the SES to seek their assistance. During my endeavours on the computer, a lady from Australia Post Insurance began to speak to me and she arranged for people to come to my house to remove the sodden insulation and for an electrician to isolate the switches in my house which was done that very day. Then, despite an overwhelming workload. My home had its holes patched and made safe. Eventually, Australia Post Insurance paid out the claim and I arranged for the house to be repaired. Of course, I could have sat back and allowed Australia Post Insurance to organize all the repairs but for reasons we won't go into now I decided I could take on that task.