1,160 reviews
- <1 hour
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- <1 week
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- 1-2 weeks
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- 3-4 weeks
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- 3+ months
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- Never
AI reviews summary
Pros
Verdict
Overall sentiment for QBE Home and Contents Insurance is overwhelmingly positive, driven by an efficient, user-friendly online platform and highly competitive pricing. Customers frequently highlight substantial cost savings compared to alternative providers, alongside straightforward policy terms and transparent inclusions. While the vast majority of feedback centres on the seamless purchasing and quoting experience, a small subset of reviews notes challenges with telephone communication and claim handling.
Reviews with attachments
QBE are nothing but swindlers. I've been a loyal client for years - and recently had a 100% home and content insurance hike. Increases are understandable when they follow reason and logic - property value goes up etc - but doubling the premium is just to see which of their clients would be too lazy to leave and pocketing extra profits.
Very happy – Very happy with the whole experience. Also good value in comparison. Show reply
JV DARWIN – Smooth as silk while applying for this home and contents, well done! Show reply
We had home and contents insurance and lost our electricity post storm for 3 days. All our freezer food was wasted and when we contacted the QBE for claim, the first person on the phone confirmed that they will reimburse if I provide the photos of freezer and damaged food. I did that but then there were phone calls over phone calls and emails… Read more
where they would add more and more requirements as in supply us all receipts of food that was wasted!! That was hours and hours of my time that I spent on batch cooking! They wanted me to give them receipts of all the ingredients I ever purchased for that food! Who keeps all receipts for every food item they purchase?Please tell me if this is practical or just another way of getting out of paying??? We had been with QBE for so long and that’s how they looked after us!! So disappointing! I won’t even start on ten building damage as that’s another story! All the phone calls and emails to and fro in all those trying times were useless and has been a big let down and a complete waste of time and my mental energy! Beware and steer clear!!
Hi there. We’re truly sorry to hear about your recent… Read more
- +2
Avoid QBE and their builder “Construct services” – Tree fell to my place in January 2022 damaged the roof, QBE and construct services sending people slowly and need to follow up again and again, and refused to continue the work since June. The roof is still leaking, mould everywhere, ceilings got cut a big hole, insects coming out…. Until now in November, I have sent multiples emails and calls… Read more
got no reply. The last call they promised will call me back in next week, but failed:
The builder said is waiting for QBE, QBE said is checking.
No matter what they stopped the job 4 months doing nothing and no contact.
In contrast, my neighbor who have the same damage like us back in January, already got their place fixed.
To review QBE and Construct services: Zero communication Zero care of customer Waste of your time and money
Hi Dan, we're sorry to hear of your experience and value your… Read more
Latest follow-ups
Excellent easy to navigate,trust in large company A friend recommended QBE Show 2 replies
Follow-up · I wanted to add money to our SMSF the woman was extremely helpful navigating all the legal requirements
Easy to complete application and comparable cost to my current insurer but better cover
Follow-up · It is very expensive getting so I can’t afford to insure
Hey June, thanks for your feedback! We're so pleased to hear… Read more (+1 reply)
easy process, quote was well under everyone else that I surveyed with larger replacement value Show 4 replies
Follow-up · There was a huge difference this year. QBE increased $200 AAMI was $500 less. So now I am with AAMI. Smaller excess also
Positive reviews
It pays to shop around when the annual Home & Contents Insurance is dueI A save of over $800 by making the swap on even a modest home. Paying annually rather than monthly effectively scores a 10% dividend. Show reply
Yearly renewal of policy came up with my insurer, but it was a 30% increase from previous year. Decided to get a quote with QBE. What a difference. Signed up straight away. Can't say anything about the service, but time will tell and I will be back to update the review if anything changes. Show reply
Very easy to do I had no problems taking out this insurance I was with another company and I have saved money by taking your Insurance I think your Insurance is very good value Show reply
Negative reviews
would definitely not recommend this company. Treats victims like criminals!!!! Bullyies victims and harasses them on the phone. Also harrasses clients GP's. This is BULLYING!!!!!
Hi Charlie, We're truly sorry to read about your experience… Read more
Find out how QBE Home and Contents Insurance compares to other Home and Contents Insurance
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Dont bother, avoid at all costs. Will not pay out for anything, apparently not covered for flood damage or rain damage. Took them 6 months to finalise claim and didnt pay out a cent.
Hey there, we're sorry to hear about your experience and… Read more
Terrible company. QBE was easy to deal with for many years .... until we had to make a claim. The 'partnership' you had paid many thousands of dollars for, big premiums over a 15-year period completely disappears and they treat you like a crook. Waves and waves of company representatives to push back on you trying to get you to give up on your claim. It was appalling. Worst experience of my life. Show details
QBE have not lifted a finger to help us. Warning!!!
Recent reviews
It cost me much lesser compared to my current insurance. Terms n conditions pretty similar For our benefit I suggest ongoing yearly checks to get the best deals as it is a competitive market. Cheers Show reply
I’ve compared a number of building-only cover options, and QBE seems to offer the best value so far. I also think its Safeguard Benefit is an added bonus, when we select the required minimum level of cover. Show reply
I was looking for a more affordable home and content insurance compared to the one I originally had (CGU). QBE was 3/4 of the price, had higher amount covered ranges, safety guarantee and a more streamlined means of choosing my policy to fit my needs. I am incredibly happy to have made the change. I also got an extra 10% off thanks to my costco membership which was news to me and has easily justified having the membership. Show reply
Straight forward system for obtaining quote. Simple and straightforward process. Decided to leave my current insurer and go with this company due to the policy and premiums. Show reply
It was very easy to provide the information required for the quote to be prepared. The Policy is good value and I was able to choose the excesses I wanted. I was with QBE at my previous residence a number of years ago and I found them to be terrific Show reply
First time I have chosen QBE as my insurer. Easy to set up online. Better home and contents cover than previous insurer. Good review on Choice. Anticipating excellent service if I need to lodge a claim. Show reply
I am 75 and the process of getting a quote and setting up the new home and contents insurance policy was a breeze. Tried so many others and the whole process was too confusing. The quote was also reasonable for comprehensive cover. Show reply
Find out how QBE Home and Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Quick and easy process that I did online. Very easy to understand questions to validate the insurance quote needs. I am a return client, as this quote is better value. Show reply
You never know how good your insurer is until you need to claim. I hope I never need to find out. However taking out this policy was very straightforward and easy. And the premium is affordable. Show reply
QBE has better pricing and conditions to provide insurance cover. I have compared the policy with at least 4 different providers, and QBE provides the widest coverage at a reasonable price. Show reply
I just took out home insurance with QBE. The process only took about 10 minutes. Jess was very efficient in hepling me through the process and could answer the questions I had. Show 2 replies
Pleasant surprise, very price-competitive and extremely easy to navigate the online process of insuring our property (Home and contents). I have recommended several friends and they have all moved over to QBE . Show reply
Comparison with other possibilities for our home insurance was long overdue. Choice recommended QBE. When I compared, I found we could make a considerable saving (I'm ashamed to say how much), and that even included contents, which had previously been with a separate company. Also, the process of receiving an online quote, then actually joining online, was quick and easy. Show reply
Easy to set up online. We were insured with QBE through Aus Post who now have stopped offering insurance. Cost of the policy was similar to some other reputable insurers, but we were happy to keep the insurance with QBE Show reply
Just signed up to QBE H&C insurance been with another company for over 25 years. Easy to use and follow online quote Competitive pricing Most recommend by Choice magazine was my deciding factor Show reply
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Hi there, we are sorry to hear about your experience and… Read more