QBE Home and Contents Insurance

easy process, quote was well under everyone else that I surveyed with larger replacement value Show details ·  4

Your website is very easy to negotiate and understand making for an easy decision to purchase. The reasonable quote when compared to other insurers including my current one also made the decision a breeze. Show details ·  1

The on-line process to establish a quote is simple and straight forward. I liked that. Price of policy is quite competitive, and I liked that also. We do not know the downsides yet as we haven't yet made a claim on the policy, that will be the true test; stay tuned! Show details ·  1

If I could give QBE 0 stars, I absolutely would. This has been the worst insurance experience I’ve ever had. Our claim was for accidental damage, yet QBE kept forcing completely unrelated roof issues into the claim even though the leak had nothing to do with the roof. Instead of following their own PDS, they kept creating obstacles. At one point… Read more

they told us we had to complete roughly $5,000 worth of unrelated work before they would even consider doing a basic paint repair or restoring electricity. That’s not insurance support ; that’s shifting the cost back onto the customer.

The entire process felt like a deliberate attempt to avoid paying a legitimate claim. Endless delays, unreasonable requirements, and zero accountability.

When you actually need help, this is the treatment you get.

Based on our experience, I would strongly warn others to think twice before trusting QBE with their home insurance.

Value - Tick Increase in premiums - frown Customer service - Appalling, stress causing and ridiculous For a company that announced close to a billion dollars profit, they cannot provide basic customer service when you need it. The \y really do very poorly in this area, do not bother trying to complain, their complaints team are worse, and I think… Read more

are there to deliberately aggravate things further.

I really hope I never need to claim; I am forecasting a S**t show if I do.

Unfortunately all their good work has been undone by a 70%!!! increase in the premium for our previous property. Emailed them about it and they’ve completely ignored me. So this might get their attention. This was my previous review regarding a new premium - “Easy on-line process, good value premium. Hopefully it stays that way, unlike many other insurance companies.” Show details

Good value policy that meets my needs. Easy online application process and available Australian based customer service reps over the phone to clarify any matter. Show details ·  1

So quick and easy to complete a quote. Understandable questions and format without confusing terminology. I am now getting way more coverage for a way less premium. Fingers crossed any future claims are just as easy. Thank you. Show details ·  1

I saw QBE's rating on Canstar or Choice and thought i should compare to my Suncorp premium instead of just going with lazy loyalty. Unbelievable, my premium is $4k (40%) cheaper than Suncorp. The customer service is incredible in the premium quote process. Was extremely pleased with my interactions to date. Show details ·  1

Straightforward online quote and pay with competitive rates. Rumour is Claims can be convoluted, hopefully will never need it anyway but in any case law is law, so all good! Show details ·  1

The online quotation process was easy to navigate, the questions were easy to understand and easy to respond to. I would have liked a bit more explanation of the terms and conditions when I was navigating the application, rather than needing to review the PDS for some of the insurance trends and conditions. I would have liked it if I did not… Read more ·  1

need to renter my declarations when I returned to the quotation, and that I could simply review what I entered earlier in quotation process, before deciding to accept the offer.

Online never seems to be easy with many having you confused. I found QBE to be a great relief on navigation with no stress . Im very happy with the service I have received for my insurance. Show details ·  1

I just purchased QBE Comprehensive Car Insurance a few days ago, and I was impressed by how clearly the PDS was written and how well the policy is designed to look after customer needs. The value was excellent compared with other insurers I researched. Because of this positive experience, I also reviewed the QBE Home and Contents Insurance PDS.… Read more ·  1

Again, it was clear, detailed, and easy to understand. Even though my existing home and contents policy still had three months left, I decided to switch to QBE immediately. I also did my own online research and found that QBE is a trustworthy company with a strong reputation. I’m very glad I made the switch.

Fantastic premium with a flexible policy! Easy to apply and complete online. PDS is clear and easy to identify limits, cover, exclusions. Suncorp was more than double… and I’ve just been “faithful” with no claims for over 10 years. Show details ·  1

Easy quick process. Great price to cover for everything I needed. New to QBE Home and Contents after being with my last insurer for 5 years and not getting rewarded. Show details ·  1

The QBE website is easy to use and offers comprehensive insurance conditions at a reasonable price. Phoning the Call Centre with some detailed questions was however, a bit less helpful. Staff were polite but it it took some explaining to get the questions across, and the returning answers were a bit vague. Show details ·  1

I've just transferred from RAA and have saved almost $1000 per annum for what seems to be an equal or possibly better level of insurance. The excesses are slightly higher but given the amount of savings I am still ahead. I was referred by a friend who has had good experiences with QBE when requiring a claim. Show details ·  1

Swapping to QBE from RAC due to QBE's better coverage and RAC's call centre not being too helpful. My call was answered quickly and Rebecca was very helpful. QBE's website was easy to navigate. Show details ·  1

New home insurance. I am a 25 year member with RACV, and got their quote. QBE's quote was easy on line, and cheaper than RACV, with much greater sum insured for both home and contents. I think I will be reexamining all my RACV insurances and seeing whether QBE can better them as well. Show details ·  1

Requested a quote on line for House and Contents insurance, followed by a phone call to follow up on details. This was all a very easy process and helpful. The Policy is very good value compared to the company we are moving away from. Show details ·  1

To research the contents cover, I first consulted Choice (Australian Consumers Association), and QBE was recommended, with the highest rating. I then uploaded the PDS into Grok, asking for an analysis of the offering and anything that I should be aware of. In the end, the pros outweighed the cons and I went with QBE contents cover for strata… Read more ·  1

owners. The application was seamless and very easy to complete. I believe that the policy offers good value for money.