1,079 reviews
- <1 hour
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- <1 week
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- 1-2 weeks
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- 3-4 weeks
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- 1-2 months
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- 3+ months
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- Never
AI reviews summary
The following report synthesises recent consumer feedback for QBE Home and Contents Insurance.
The sentiment is highly polarised, divided sharply between the onboarding phase and the claims phase. Consumers overwhelmingly praise the brand for its user-friendly digital interface, competitive pricing, and efficient sign-up process. Conversely, there is significant dissatisfaction regarding the claims experience, with recurring reports of rejected claims, difficult assessment processes, and substantial premium increases upon renewal.
Pros
Cons
Verdict
QBE is an excellent choice for consumers seeking a fast, affordable, and highly-rated digital sign-up experience with transparent policy wording. However, potential policyholders should be aware of a clear trend of dissatisfaction regarding claim settlements and the potential for steep premium increases at the end of the first year.
First time I have chosen QBE as my insurer. Easy to set up online. Better home and contents cover than previous insurer. Good review on Choice. Anticipating excellent service if I need to lodge a claim. Show reply
Terrible company. QBE was easy to deal with for many years .... until we had to make a claim. The 'partnership' you had paid many thousands of dollars for, big premiums over a 15-year period completely disappears and they treat you like a crook. Waves and waves of company representatives to push back on you trying to get you to give up on your claim. It was appalling. Worst experience of my life. Show details
Reviews with attachments
Very happy – Very happy with the whole experience. Also good value in comparison. Show reply
JV DARWIN – Smooth as silk while applying for this home and contents, well done! Show reply
We had home and contents insurance and lost our electricity post storm for 3 days. All our freezer food was wasted and when we contacted the QBE for claim, the first person on the phone confirmed that they will reimburse if I provide the photos of freezer and damaged food. I did that but then there were phone calls over phone calls and emails… Read more
where they would add more and more requirements as in supply us all receipts of food that was wasted!! That was hours and hours of my time that I spent on batch cooking! They wanted me to give them receipts of all the ingredients I ever purchased for that food! Who keeps all receipts for every food item they purchase?Please tell me if this is practical or just another way of getting out of paying??? We had been with QBE for so long and that’s how they looked after us!! So disappointing! I won’t even start on ten building damage as that’s another story! All the phone calls and emails to and fro in all those trying times were useless and has been a big let down and a complete waste of time and my mental energy! Beware and steer clear!!
Hi there. We’re truly sorry to hear about your recent… Read more
- +2
Avoid QBE and their builder “Construct services” – Tree fell to my place in January 2022 damaged the roof, QBE and construct services sending people slowly and need to follow up again and again, and refused to continue the work since June. The roof is still leaking, mould everywhere, ceilings got cut a big hole, insects coming out…. Until now in November, I have sent multiples emails and calls… Read more
got no reply. The last call they promised will call me back in next week, but failed:
The builder said is waiting for QBE, QBE said is checking.
No matter what they stopped the job 4 months doing nothing and no contact.
In contrast, my neighbor who have the same damage like us back in January, already got their place fixed.
To review QBE and Construct services: Zero communication Zero care of customer Waste of your time and money
Hi Dan, we're sorry to hear of your experience and value your… Read more
Latest follow-ups
Excellent easy to navigate,trust in large company A friend recommended QBE Show 2 replies
Follow-up · I wanted to add money to our SMSF the woman was extremely helpful navigating all the legal requirements
Easy to complete application and comparable cost to my current insurer but better cover
Follow-up · It is very expensive getting so I can’t afford to insure
Hey June, thanks for your feedback! We're so pleased to hear… Read more (+1 reply)
easy process, quote was well under everyone else that I surveyed with larger replacement value Show 4 replies
Follow-up · There was a huge difference this year. QBE increased $200 AAMI was $500 less. So now I am with AAMI. Smaller excess also
Positive reviews
Quick and easy process that I did online. Very easy to understand questions to validate the insurance quote needs. I am a return client, as this quote is better value. Show reply
You never know how good your insurer is until you need to claim. I hope I never need to find out. However taking out this policy was very straightforward and easy. And the premium is affordable. Show reply
QBE has better pricing and conditions to provide insurance cover. I have compared the policy with at least 4 different providers, and QBE provides the widest coverage at a reasonable price. Show reply
Find out how QBE Home and Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Negative reviews
QBE sent me my updated policy and it went from $3000, to $12900!! When I queried the reasons (no claims etc) They did an internal review and told me the rate jump was justified.(shocker) Dillon from Shielded Insurance got me the same coverage amounts for less that my last QBE premium. Thanks for nothing, Karen and co, QBE- Questionable Billing Enterprise. Stay tuned..
Hi Greg, we are sorry to hear about your experience and… Read more
If I could give QBE 0 stars, I absolutely would. This has been the worst insurance experience I’ve ever had. Our claim was for accidental damage, yet QBE kept forcing completely unrelated roof issues into the claim even though the leak had nothing to do with the roof. Instead of following their own PDS, they kept creating obstacles. At one point… Read more
they told us we had to complete roughly $5,000 worth of unrelated work before they would even consider doing a basic paint repair or restoring electricity. That’s not insurance support ; that’s shifting the cost back onto the customer.
The entire process felt like a deliberate attempt to avoid paying a legitimate claim. Endless delays, unreasonable requirements, and zero accountability.
When you actually need help, this is the treatment you get.
Based on our experience, I would strongly warn others to think twice before trusting QBE with their home insurance.
Hey there, we’re sorry to hear about your experience and… Read more
Value - Tick Increase in premiums - frown Customer service - Appalling, stress causing and ridiculous For a company that announced close to a billion dollars profit, they cannot provide basic customer service when you need it. The \y really do very poorly in this area, do not bother trying to complain, their complaints team are worse, and I think… Read more
are there to deliberately aggravate things further.
I really hope I never need to claim; I am forecasting a S**t show if I do.
Hi there — we’re really sorry to hear about your experience.… Read more
Recent reviews
I am 75 and the process of getting a quote and setting up the new home and contents insurance policy was a breeze. Tried so many others and the whole process was too confusing. The quote was also reasonable for comprehensive cover. Show reply
I just took out home insurance with QBE. The process only took about 10 minutes. Jess was very efficient in hepling me through the process and could answer the questions I had. Show reply
Pleasant surprise, very price-competitive and extremely easy to navigate the online process of insuring our property (Home and contents). I have recommended several friends and they have all moved over to QBE . Show reply
Comparison with other possibilities for our home insurance was long overdue. Choice recommended QBE. When I compared, I found we could make a considerable saving (I'm ashamed to say how much), and that even included contents, which had previously been with a separate company. Also, the process of receiving an online quote, then actually joining online, was quick and easy. Show reply
Easy to set up online. We were insured with QBE through Aus Post who now have stopped offering insurance. Cost of the policy was similar to some other reputable insurers, but we were happy to keep the insurance with QBE Show reply
Just signed up to QBE H&C insurance been with another company for over 25 years. Easy to use and follow online quote Competitive pricing Most recommend by Choice magazine was my deciding factor Show reply
Find out how QBE Home and Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Good value policy that meets my needs. Easy online application process and available Australian based customer service reps over the phone to clarify any matter. Show reply
Your website is very easy to negotiate and understand making for an easy decision to purchase. The reasonable quote when compared to other insurers including my current one also made the decision a breeze. Show reply
The on-line process to establish a quote is simple and straight forward. I liked that. Price of policy is quite competitive, and I liked that also. We do not know the downsides yet as we haven't yet made a claim on the policy, that will be the true test; stay tuned! Show reply
I’ve had a very positive experience with QBE Home and Contents Insurance. The policy was straightforward to set up, the pricing was competitive and the coverage options were easy to understand. Customer service has always been professional and helpful whenever I’ve had questions in the past and the overall process has been smooth and stress free. It gives me confidence knowing my home and belongings are well protected with a trusted insurer. Show reply
So quick and easy to complete a quote. Understandable questions and format without confusing terminology. I am now getting way more coverage for a way less premium. Fingers crossed any future claims are just as easy. Thank you. Show reply
I saw QBE's rating on Canstar or Choice and thought i should compare to my Suncorp premium instead of just going with lazy loyalty. Unbelievable, my premium is $4k (40%) cheaper than Suncorp. The customer service is incredible in the premium quote process. Was extremely pleased with my interactions to date. Show reply
Straightforward online quote and pay with competitive rates. Rumour is Claims can be convoluted, hopefully will never need it anyway but in any case law is law, so all good! Show reply
The online quotation process was easy to navigate, the questions were easy to understand and easy to respond to. I would have liked a bit more explanation of the terms and conditions when I was navigating the application, rather than needing to review the PDS for some of the insurance terms and conditions. I would have liked it if I did not… Read more · 1
need to re-enter my declarations when I returned to the quotation, and that I could simply review what I entered earlier in quotation process, before deciding to accept the offer.
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QBE have not lifted a finger to help us. Warning!!!