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I’m happy with QBE
I have been a QBE customer for many years. I got my home content insurance policy through ANZ as I have my home loan with them. A lot of my friends recommended me to other insurers, but I don’t want to change. This time when my place had water damaged floorboards, it proved QBE is best choice! I lodged my claim within 2 days I received email from my case officer Nicole. She booked assessor for me the following day. After the assessment, my claim was accepted. From my lodgement to settlement, the whole process was smooth and efficient. Nicole ha...s guided me through every step of the claim. Today I received an email from Nicole, my settlement is completed and I can get my floorboards job done next week! I’m a happy customer and I hope my review can help you to make a wise choice for your home contents insurance policy.
QBE has to be the most disgusting insurance i have ever dealt with in my life. I DO NOT recommend them at all... Don't make the same mistake and DO NOT go through them. Disrespectful. Slow, rude, make you wait and have no consideration at all. I'm disgusted in their service and don't understand how they are still running a company. If i could not rate them a star i wouldn't.
9 weeks ago the WA bushfires burnt their way through our property. We are insured with Elders/QBE and whilst we didn’t loose our house we lost pretty much everything else. Dealing with Elders/ QBE has been like pulling teeth. 9 weeks on and we still don’t have access to safe water (declared by the UN as a basic human right) or even an offer to test our water, despite our neighbours being provided with temporary drinking water tanks for the past 2 months . Nothing but feet dragging and pushbacks from these guys. Our friends/neighbours with WIFI have have pretty much everything paid out no questions asked. Needless to say we will be switching insurers.
Made a claim for 2 fences that was serverly damaged by a freak storm.. Sections of the fence had the main posts snapped in half.. This insurer sent their builder out to inspect.. For him to say.. "" they are old any way.." then 2 1/2 weeks later i get the call to. Say the claim has been rejected. ... Hmmm.. but in the contract it says 10day response without fail.. And when i queried why the late response.. The claim officer said.. "" she was on holidays"" i just paid $ 3700 for my new fences .. Thats why we have insurance..??
I felt their incompetence in time. Also QBE owns Elders, which I had a small claim with, followed by a long & hard fight
I made a small claim with Elders, which is owned by QBE, years ago. More about that at the bottom.
Meanwhile I forgot that QBE owns Elders and I nearly made the mistake to get a home & contents insurance with QBE, but even at the simple process of selling an insurance, their incompetence became very obvious - and that says quite something:
I will not be insured by QBE. Talking to them now several times made it obvious, that QBE is a bunch of incompetent clowns, who should not play with insurances. And it's not even the operators: They all ha...d to ask their managers, and from each manager comes a different answer for the same question. I also expressed my disappointment about that fact with the last operator I talked to and she admitted that there might be a lack of training - well, yes, there certainly is - and as the mess of different answers comes from the managers, this means that the managers of QBE are in urgent need of training. Needless to say that QBE can not be trusted in any way... They also did not make notes of the answers I received from them, and when I suddenly received answers expressing the opposite, they confirmed that they would have recordings of my calls to them earlier, but that they simply do not care, what information I received before. This also means, had I relied on the information I received the first 3 times (waiting about 20 minutes and longer each time until the operator confirmed with their manager) and If I had bought the insurance on that basis, it is extremely likely that I would have paid the insurance only to find out that they would not pay, if something where to happen to the specialty items, the questions were about. PLUS, I was in the past insured with an insurer, which is owned by QBE, which was Elders: For 18 years. When I had a small claim (lightning damage, where everything was plain obvious) they have sent me Crawford's assessors. I could not believe it. They are utterly incompetent. They wasted my time for close to half a year, including accepting part of the claim, then forgetting about that part again, and then the incompetent assessor-woman of Crawford's went of a 3 week vacation an no one else was there instead. In the end I fought my way thru to my money, which they owed me (involving AFCA).
Excellent fantastic perfect in every single way I couldn’t be happier thank you so much qbe you are the best insurance company after the covid crisis you were really there for me.
Avoid at all cost
We use QBE insurance through our strata insurance and had the unfortunate need to claim on a bathroom leak in late June 2020. It has been an unmitigated disaster since we have started this process with delays and excuses on why they won’t payout for this water damage.
From the start the claim was hampered when they didn’t assign an accessor. The case manager went missing in action and was unreachable by email, phone or txt.
We are now 6mths on and are now entering AFCA claims for mediation.
I would recommend staying well clear of QBE as this policy is not worth the paper it is written on.
The worst customer service team I have ever come across.
Our experience has been stressful one. With poor and untimely response. You need to explain each time you ring to follow up on the claim. Claims team and managers who don’t take the claim process seriously. One simple claim turns into unnecessary complex situation requiring expert opinions with experts contradicting each other. Claims team was very inefficient, lacked process knowledge and training. The customer charter on their website are only words that don’t mean anything regarding customer service values and service delivery. When you in...sure your property, they don’t send an expert to assess the property and when you make a claim suddenly experts are involved to assess the claim. They are happy to accept your premium for years and when you make a claim everything is up for assessment in order to deny the claim. Their experts are always right even if they are basing their opinion on assumptions and statistics from 10-15 years ago when other professional disagree. They go as far as the builder’s specification and pick faults when these were approved by relevant statutory authorities before construction. Very disappointed customer. Have changed all my insurance.
QBE House and Content Insurance Purchased through ANZ
My first use of 3 year QBE product was due to water leakage from an Ensuite.
QBE investigation and outcome did wrap up under 30 days from logging a claim.
The claim escalated from the claim officer upon refusal of the claim identified poor workmanship and maintenance. QBE builders report stated NO insurer would not have been aware of the maintenance required.
I am baffled to understand when I purchase a non-new house build 11 years ago as to how I would be aware of poor workmanship undertaken if the work concealed under tiles or behind plaster ...
Damaging winds where reported in my area the day before my ceiling collapsed but they are trying to blame poor maintenance and glue failure.
They have sent out 2 building companies and a lose adjuster
They cut of the Aircondining and lighting. It’s freezing cold and it’s been like it over 6 weeks.
Smooth storm damage ceiling claim
The only claim we ever had on QBE was for water damaged ceiling 5 years ago. The claim was swiftly handled by about 5 different tradies over 3 days. Very happy.
Not worth it
Had landlord content insurance since 2012. Never made a claim. Lodged a claim on 15 May. Today is 16 June and QBE is yet to send a builder to assess the damage. I’m loosing money - coz the property is so bad, it’s unlivable. But I’m still paying my insurance. Does QBE care? No way! Customer service is appalling. Do not recommend QBE at all.
I am WARNING you now do not get insurance with this company. If you are using an underwriter ask which company you will be getting insurance with and also ask about all endorsements and what is covered. This was my first time getting renter’s insurance and I was very uninformed which is why when it came to my claim the process was lengthy, draining and ended in many tears. I was issued a Renters Insurance Policy in Dec. of 2019 with what I thought to be “Resident Shield” but they are really the underwriters for multiple companies. So, in realit...y my insurance is with QBE. QBE has proven to be the worst company I’ve dealt with in my life. From lack of communication, not responding to messages or calls, tense and problematic conversations and with people in my opinion you would somewhat expect empathy from during such times. They will only only call you back after they have concluded everything on their own and gone forward with their findings ( yet any questions or concerns will not be answered in the meantime because they don’t want to talk to you). My apartment was flooded on April 3 in which my claim was later denied due to “dirty water/sewage water” or back up yet if it was clean water it wouldn’t be covered as well because as we all know in Texas flood is not covered in insurance as well. So, what exactly is covered robbery and theft (so I don’t need insurance because I live in a safe neighborhood?). My adjuster from the beginning was very rude, nonchalant, and clearly had selective hearing as well as the supervisor Mrs. Chamberlain, getting a hold of her is one thing and speaking to her is a different story. I had issues and questions about why my claim got denied since my apartment specifically said it wasn’t back up nor our fault once they finally talked to them. My claim was also denied before they spoke to the apartment manager which leads me to believe this was her MO from the beginning. What was supposed to be a quick two weeks process has gone on for months. I accepted the denied claim but now I wanted to speak with someone regarding the the endorsement that was never mentioned and regarding my policy (since it was never sent in the mail). As many others have mentioned the managers and supervisors don’t get any better they tell you info you already know and they will repeat over and over to you with no effort to try finding a conclusion to your issue or answers to the real issues. Whenever they get back to you they speak to you they know to come come up with a generic speech and once stcick to it once on the phone, there still is no open dialogue or flow of conversation. They say what they have to say and it’s everything is done from there. My agent Shanteeka has asked me for receipts, bank statements, etc. to prove I am the owner of the items that was in the claim (which took about a week) when in reality she had no intentions of going forward nor approving my claim. Then. Why waste my time and we go back and forth for about a month. Resident shield came to the conclusion that they would check call logs and a supervisor would get back to me on three different occasions (which they didn’t) within 24 hours. So, one day I dedicated five hours of my morning trying to figure this out and finally be able to move on but yet I am still getting the run around. Both companies are giving me the run around and they clearly do not work with one another. Resident Shield claimed that it was on QBE to check the call but it’s Resident Shields call not there’s so I’m a bit confused. So, I call QBE again ad they say they can’t help me regarding those matters. So, I now call resident shield three more times (because I’ve been dropped on two calls) and all of a sudden everyone knows what I am talking about and they see the call yet can’t play it or get a supervisor on the phone so someone will call me (once again). When the supervisor finally gets on the phone after two weeks they pull the normal we will tell you “our conclusion” speech”. Which is funny because two calls ago no one knew what I was talking about or that they could check the call logs. The supervisor gets on the phone and tells me they have been heard but not by here, by claims and they said it was denied once again because they reviewed the calls and the endorsements were mentioned. I ask to hear the call then and there goes the next problem, now all of a sudden its not Resident Shield with the call anymore, it will be hard to play it out loud, and the need permission from “claims” to play me the call (regardless of me being the on on the call). If you would like to save time, money and be stress free when an awful situation happens to you then please do not go forward with this company. They will send you in circles, make you flip over backwards, find documents from years ago, contact all sorts of companies before processing a claim or even answering a question. There’s much more to say but it is useless.
Run away from this business
i have been with QBE/ANZ for my landlord insurance for more than 3 years. I tried to claim my floor as it was damaged due to leakage. I was rejected in for my first time as they told me no leakage identified and the damage was caused by wrong floor installation. My builder came to fix the floor and saw it all water underneath once the floor was opened.
I tried my second claim as it was all water and i had picture to support my statements this time. QBE sent people (might be the same one who claimed no leakage) to check my property and rejecte...d my claim again. This time the reason was the water proof was not doing well for my bathroom which did not reach the Australia code. After read the reviews, clearly, not reaching the Australia code requirement is the most common reason they used to reject claims. I will move to another company as i have no trust in this company at all. I could see they tired their best to not help, this is not the insurance i am looking for.
Really not happy
Did not receive renewal this year! Have been with them 18 years always paid! They tell me it was sent but it wasnt! Now trying to charge lot more. Not happy
ANZ (QBE) Home and Contents up 20%
Got renewal. Premium up 20% with no explanation from customer service. And they don’t mention the increase, you need to check the premiums yourself or they’ll just slip the increase in hoping you don’t notice. I suspect this is a profit clawback due to recent bushfire payouts. We live in metro Melbourne so no increased risk here. I gave them the chance to lower premium. They reduced it by 5%. I went with Youi and saved $800, like for like. ANZ will insist that their policy covers replacement of building without the need for you to specify limit.... But they won’t tell you what estimate they use in calculating your premium. Of course they use one, insurance is a mathematical probability business. They obviously add a significant buffer hence the higher premium. Thing is the statistical probability of you ever needing full replacement is very low. Don’t throw your money away. Shop around.
They use Sedgwick to commit fraud from customers
They use 3rd party Sedgwick to commit fraud on their behalf. Deliberately will deceive you. They do not focus on customer satisfaction. Take photos and create a portfolio of evidence.
After 30 years my first claim, a hail storm, rejected. NOTE its ANZ\QBE neither company should be in insurance. Out of five tin rooved houses on my side of the street thanks to QBE I'm the only one not getting a new roof, the advice I received from the insurer was to fix it myself and paint over the stains on the ceiling. Not only am I shafting the insurer but the bank who recommended them as they just fobbed me off when I asked for assistance. I seek comfort in the fact that both originations will loose more income from me moving forward than fixing the roof would have cost them. If I sold a product with no intent of honoring it I would be in jail.
If I could give 0 I would
How can u warrant expecting people being happy about the flooring only being replaced in one area because of a doorway??? my house that is all laminate flooring is in every room even my games room but because doors had to be added for the air con efficiency now renders this room not part of the repair agreement!! I am not having 2 different flooring planks loosing house value cos they have a pathetic rule I want it fixed to the original state it was built in not your cheap fix I pay u so if I have a flood in my kitchen u fix it back to before ...the flood not we will piece it any who with whatever is a close match to your original don’t know how many insurance co are trying this crap but I’m going to consumer affairs next I want what I’m paying for full cover!!! Anyone thinking qbe don’t do it go elsewhere I’ve been with them for many years after this soon to be no more!!!!
Pity cannot go below zero - terrible company
I had my storage insured with QBE to discover upon making a claim that they refused to pay despite photographs clearly indicating damage. From other reviews and ratings it is clear that I am not the only person to have experienced such lack of accountability, responsibility or customer care. Our recommendation - do not go with this company.
Questions & Answers
Does contents insurance cover lost reading glasses?
Only if u added them under your cover I’m sure
I have breakinn theff took most of the stuff. I just read all reviews I bit scared now . Will qbe accepted my cliam. If they don't what should need to do. Do I need to hire a solicitor. For my cliam.
Hi Prince, as with all claims, you will need to submit a claim form with supporting documents for assessment and a determination will be made on your claim. You can find the claim form here - https://www.qbe.com/au/claims
Is there enough dissatisfaction with QBE and their tactics to present a complaint to ASIC
I’m told I was going to get a call to respond my claim but just like I expected no call and no follow up
Product review have pulled my review of QBE and hidden it in elders insurance even though elders insurance are 80% owned by QBE and have refused to publish a new review in QBE insurance catagory . Pressure or fear ?
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