Budget Direct Home & Contents Insurance

I had home and content insurance policy with budget direct and been paying them all the while but when wanted to claim, the experience was horrible. I sympathise with those who get in touch with the claim advisor with the name of Julie.
She does not listen to the customers and badly needs some training. was always in a hurry without listening to me. Spend 2.5 hrs with 4 different calls and a promise from their customer service agent that the claims manager would call back. Didn’t receive any and when I contacted back guess what, I got connected to same Julie and my horrible experience with her resumed.
This much to withdraw the claim and cancel policy.
Would never ever go back to budget direc

I think it was good value and easy to set up. I have had this insurance For a month and have not had to claim. I am hoping that it is as easy to claim that is was to set up.

First time with insurance company this year, had been with previous insurer for 32 years. Their premiums continue to climb while there benefits fall each time the new policy is renewed.

Good price and easy to complete policy.
The proof of the pudding will be next years renewal- proving you can keep prices around CPI living growth increases you will prove to me that you care and understand how the world should be helping all.

The person I spoke to about my claim was understanding and polite. They told me about the process and what I would need to do in a clear and easy to understand way.

Very cheap policy which is why I signed up with Budget. Totally waste of money as they do not want to help you when you need to claim. I had an awful woman who over and over was saying that this doesnt make sense as though I was lying because the claim to fix a door was so expensive. She would not believe that the wind did blow the door shut causing damage. Clearly this was a young person who has no life experience or she has KPI's to reject claims. My front door is expensive as there is an automatic locking system which is why the quote to fix was so high. I ended up not being able to claim and cancelled my policy but still had to pay for the time I was with them even though they wouldn't cover me. Worst company I have dealt with.

It was reasonably very easy to set up. Only had the policy for a short while so I have not yet made a claim and hope that I never have to

I got a standard policy for my mum very simple good value for money was easy to set up I have had the policy for less than a month lodged no claim as yet.

This was my first insurance policy I had ever taken out and I’m glad I chose budget direct as it was quick and simple! Took 20 minutes to get a quote and be ready to go! Compared to other insurers this is great value for money!

The home and contents policy I purchased from Budget Direct was substantially cheaper than I could get elsewhere. I hope the service is equally good should I have to claim.

Budget Direct we’re so easy to work with. I am saving so much money and they provided easy options for payment. I was also able to easily update my policy as my contents changed.

This is a new policy for me, which was easy and simple to implement. I definitely recommend this service to anyone who needs insurance. Thanks so much for your help!

Switched from a BIG major insurer ..$500 cheaper def worth the swap.. company was very quick to answer any questions too .. switch to budget direct today ! Very good value recommend

Have just joined Budget who were the best option for me. Easy to set up, explained the policy thoroughly, gave me options, helpful customer service and fantastic rates! Highly recommended!

Easy to set up. Very knowledgeable staff. No claims lodged. New customer. Reinsured just before bushfires in nsw. Happy with policy and premium. Would like to be able to bpay my repayments weekly instead of direct debit fortnightly

Proof is in the future claim but with less than half the price of my previous insurer, due to extra 30% discount no debate. A good budget save in times of high household costs.

Good value and easy repayments. Haven’t needed to lodge a claim as of yet hopefully we won’t need to but it’s good to have peace of mind. Nice and affordable.

I’ve just purchased home & contents insurance, I looked at many other insurers & this was the best value for money I could find. Easy to set up online as well. Debbie

Was good value and very easy to set up
I’ve been with this insurance company for 5 years in that time I made a claim and it took about 2 weeks to process