Horrible experience with claim advisor Julie
I had home and content insurance policy with budget direct and been paying them all the while but when wanted to claim, the experience was horrible. I sympathise with those who get in touch with the claim advisor with the name of Julie.
She does not listen to the customers and badly needs some training. was always in a hurry without listening to me. Spend 2.5 hrs with 4 different calls and a promise from their customer service agent that the claims manager would call back. Didn’t receive any and when I contacted back guess what, I got connected to same Julie and my horrible experience with her resumed.
This much to withdraw the claim and cancel policy.
Would never ever go back to budget direc
Rut was so easy
I think it was good value and easy to set up. I have had this insurance For a month and have not had to claim. I am hoping that it is as easy to claim that is was to set up.
You made it so easy, compared with my old insurer!
First time with insurance company this year, had been with previous insurer for 32 years. Their premiums continue to climb while there benefits fall each time the new policy is renewed.
Seems a very fair policy.
Good price and easy to complete policy.
The proof of the pudding will be next years renewal- proving you can keep prices around CPI living growth increases you will prove to me that you care and understand how the world should be helping all.
A pleasure to deal with
The person I spoke to about my claim was understanding and polite. They told me about the process and what I would need to do in a clear and easy to understand way.
Very cheap policy which is why I signed up with Budget. Totally waste of money as they do not want to help you when you need to claim. I had an awful woman who over and over was saying that this doesnt make sense as though I was lying because the claim to fix a door was so expensive. She would not believe that the wind did blow the door shut causing damage. Clearly this was a young person who has no life experience or she has KPI's to reject claims. My front door is expensive as there is an automatic locking system which is why the quote to fix was so high. I ended up not being able to claim and cancelled my policy but still had to pay for the time I was with them even though they wouldn't cover me. Worst company I have dealt with.
This service is ok for value
I got a standard policy for my mum very simple good value for money was easy to set up I have had the policy for less than a month lodged no claim as yet.
- Verified customer
Really easy and what I needed!!
This was my first insurance policy I had ever taken out and I’m glad I chose budget direct as it was quick and simple! Took 20 minutes to get a quote and be ready to go! Compared to other insurers this is great value for money!
So easy to work with and great value!
Budget Direct we’re so easy to work with. I am saving so much money and they provided easy options for payment. I was also able to easily update my policy as my contents changed.
Affordable insurance with an easy application process. Thank you!!
This is a new policy for me, which was easy and simple to implement. I definitely recommend this service to anyone who needs insurance. Thanks so much for your help!
Taking loyal customers for a ride
Just a brazen rip off, with annual price escalation off the scale.
For house and contents insurance on the same property with no claims and no customer initiated changes (they have their automatic and sneaky annual increases in sum insured), here's how the premiums went up for us over the past 9 years:
2012: $1175 = 7% increase on previous year
2013: $1260 = 7% increase on previous year
2014: $1365 = 8% increase on previous year
2015: $1460 = 7% increase on previous year
2016: $1600 = 10% increase on previous year
2017: $1770 = 10% increase on previous year...
Fantastic customer service and great rates!
Have just joined Budget who were the best option for me. Easy to set up, explained the policy thoroughly, gave me options, helpful customer service and fantastic rates! Highly recommended!
Easy to set up. Very knowledgeable staff. No claims lodged. New customer. Reinsured just before bushfires in nsw. Happy with policy and premium. Would like to be able to bpay my repayments weekly instead of direct debit fortnightly
New Customer based on price EXCELLENT .. Efficient online software.
Proof is in the future claim but with less than half the price of my previous insurer, due to extra 30% discount no debate. A good budget save in times of high household costs.
Good value and easy repayments. Haven’t needed to lodge a claim as of yet hopefully we won’t need to but it’s good to have peace of mind. Nice and affordable.
The reviewer stated that an incentive was offered for this review
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Questions & Answers
I'm both sorry and surprised to hear that your claim was rejected as described.
If I'm understanding your review correctly, Budget Direct has denied a claim for theft and vandalism based on your roof being of a different material to the one you declared? If so they are likely in violation of section 54 of the Insurance Contract Act.
In case you haven't already, you can have your claim reviewed by:
1) lodging a complaint with the insurer's internal dispute resolution service. If that fails -
2) escalate by complaining to the Australian Financial Complaints Authority.
It may also be worth getting legal advice.
Let us know how you get on.
( From reading the comments on this site, I am concerned about going with Budget for House and Contents insurance which we pay annually - sounds like they just think they can draw on your account for the next years renewal cost. )
I am also awaiting your answer...
Two days since my question was asked on the same subject.
Surely someone can give us some information re Budget Direct renewal procedures- particularly a representative from Budget Direct.
no they send out the renewal notice first which tells you your new price and the date it will be deducted
From reading the comments re renewals:
- do Budget Direct automatically try to charge your annual cost from your account?
- or do they send out renewal documents advising the new renewal prices and you then choose if you wish to renew?
From reading the comments on this site, I am concerned about going with Budget for House and Contents insurance which we pay annually - sounds like they just think they can draw on your account for the next years renewal cost.
Thanks for your reply.
This was the only major issue that we had with changing to Budget Direct and suspect this may be an issue if you pay monthly. As we pay annually we hope this will not happen without prior notification.
It was interesting to see that someone else had the same question. Hopefully, there will be confirmation on this site from Budget Direct regarding the renewal process.
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