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Budget Direct Home & Contents Insurance

Budget Direct Home & Contents Insurance

3.9 from 1,430 reviews · View Statistics

Reviews

  • Value for Money
    4.2 (602)
  • Transparency
    3.9 (523)
  • Customer Service
    4.1 (563)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (2)
    • 2-4 weeks (4)
    • 1-2 months (10)
    • 3+ months (14)
  • Claim ApprovedYes (18) · No (29)
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jayjay c.

jayjay c.Perth, WA

The price is good!

published

I feel policy is good.And good value, and easy to set up.And I was able to talk to consultant properly .and his very helpful.
And I'm very happy with my policy.

Value for Money
Customer Service
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Jayjay, it's great to read you found or policies easy to set up and of good value. If you require any assistance, please reach out and we will be happy to help. Budget Direct looks forward to continuing to be the insurer of choice. *Aina

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Greg D

Greg DMetropolitan Adelaide, SA

  • 2 reviews

Watch out for the catcha's!

published

Went through the process of a Home & Contents quote, came in at $900 odd per year, wow, or so i thought.

I signed up and added a previous claim that was just for a shower screen well over 3 years ago (and cost just $600) and the premium went up from $85 to $114 per month.

No thanks Budget Ripoff. I cancelled the Policy and went elsewhere.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct
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Yvonne

YvonneSouth East Queensland, QLD

  • 2 reviews

Very good product at a reasonable price.

published

Good value for money and easy to set up. I have used Budget Direct before and was happy with the product. I was able to talk to a consultant promptly which was important to me. Another company was going to get back to me but I was happy to complete the process with Budget Direct.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct
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Kathleen E Halton

Kathleen E Halton South-East, TAS

Great policy.

published

The policy was exactly what I needed. I have only been with you for a couple of weeks. This is my first policy with thus company. I am happy with my policy

Value for Money
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Budget Direct
Budget DirectBudget Direct
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Good value

published

Good value, fast and reasonably efficient with not great waiting on line. Could be improved by starting with a list of the items you must have ready to upload. Happy

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Donald, thanks for taking the time to provide your valuable feedback. This has been passed on to the relevant department for future reference. Budget Direct looks forward to continuing to be the insurer of choice. *Aina

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Budgetbuyer

BudgetbuyerVictoria

Budget Direct the BEST

published

I have had budget direct insurance for around two years and they are great. Great friendly customer service, with an expansive amount of coverage for our home, contents and cars.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct
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Low cost and straight forward cover

published

I needed a change and was sick of my premiums going up with no claims history. Wanted an alternative and got one with budget direct. Happy with the cover and policy.

Value for Money
Transparency
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Budget Direct
Budget DirectBudget Direct
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Verna F.

Verna F.Metropolitan Adelaide, SA

So easy to set up.excellent value.

published

Easy to set up. only just signed up. Good value for money. Easy payments organised from direct debit fortnightly on my pay days. Have already passed on to friends how easy is was to set up.

Incentivised ReviewNo
Coverage TypeHome & Contents
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1 comment
Budget Direct
Budget DirectBudget Direct
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Louise

LouiseCentral West, NSW

  • 3 reviews
  • 1 like

I was explained the policy in English term & was quite happy with the outcome

published

Yes it was quite easy to set up. No thank god I am hoping that I don’t need to. It has only been a couple of weeks so far so good

Value for Money
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Budget Direct
Budget DirectBudget Direct
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Fed Up

Fed UpRichmond-Tweed, NSW

  • 3 reviews
  • 4 likes

Deceptive quoting practice

published

Filled in details online for a Home and Contents insurance. The "Indicative" price came back @ $2,700/year. Proceeded to "Buy Online Now", filled in some more details - some of which, like claim history, business conducted from premises, etc. was answered previously and none of which should effected the risk - and the final price came back @ $3,300/year. That's what is called click baiting. Beware!

Value for Money
Transparency
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Budget Direct
Budget DirectBudget Direct
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Anna

Anna

  • 2 reviews

Very easy process & competitive price!

published

Buying my contents insurance online with Budget Direct was clear and easy and the price was competitive. It is difficult to give a full review unless and until I try making a claim but so far very happy and fingers crossed I will not need to make a claim anyway.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Anna, thanks for taking the time to provide your valuable feedback. It's great to see you found our processes quick and easy. If you need any assistance, please reach out and we will be happy to help. *Ruby

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Good value for first year

published

As a new customer, the quote is good value with the first year discount applied. I Am yet to lodge a claim so can’t comment on the time to resolve.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Ricky, thanks for taking the time to provide your feedback. It's great to read you found our policies of good value. Budget Direct looks forward to being the insurer of your choice. *Aina

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Leeanne

LeeanneGoulburn Valley, VIC

  • Verified

Quick and Easy

published

Great value for our money swithced insurance 2 weeks ago haven't had to make a claim yet. It was quick and easy to do and fits our budget perfect b

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Leeanne, thanks for taking the time to provide your valuable feedback. It's great to see you found our processes quick and easy. If you need any assistance, please reach out and we will be happy to help. *Aina

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The reviewer stated that an incentive was offered for this review

Lindsay Barker

Lindsay BarkerMetropolitan Adelaide, SA

Same cover for 25% less than before

published

Good value, the consultant listened to my needs and shaped the policy to my needs. The change over was handled professionally and was supplied as agreed upon. I look forward to a less expensive and better value insurance

Incentivised ReviewNo
Coverage TypeHome & Contents
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1 comment
Budget Direct
Budget DirectBudget Direct
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Atif A.

Atif A.Sydney, NSW

Quick purchase and affordable price.

published

Just purchased home insurance only without content. Smooth process most affordable and quick online setup. I checked with other providers no one gave me this much affordable quote with pds.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Atif, thanks for taking the time to provide your valuable feedback. It's great to read you found our policies quick to set up and of good value. We look forward to continuing to be the insurer of choice. *Aina

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Home and Contents Insurance

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Absolutely brilliant, have gotten what I need.

published

I have been with Budget Direct for 4yrs, I thought better get my home contents insured too. My consultant was amazing and my requirements filled completely. Absolutely brilliant and satisfied.

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct
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Painless

published

Very easy to set up. No problem with value, comparable with other policy offers. Never lodged a claim with any insurance company so I can’t comment. It’s a new policy.

Incentivised ReviewNo
Coverage TypeHome Only
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Kay, it's great to read you found our policies of good value. If you ever need assistance, we are here to help. We look forward to continuing to be the insurer of your choice. *Aina

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Johan Engelbrecht

Johan EngelbrechtSouth East Queensland, QLD

Selective Insurers

published

My household Insurance was with Budget Direct. Never had a claim. Moved to Macleay Island. Spend probably 20 minutes on the phone to update my details. Phoned me back and terminated policy with no valid reason whatsoever.

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Budget Direct
Budget DirectBudget Direct
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Rell

Rellmelbourne, vic

  • 2 reviews
  • 1 like

Would not pay legitimate claim

published

Had legitimate claim denied as they took too long to assess and then claimed it was not real
Do anything to stop you actually claiming without them paying on real legitimate claim

Value for Money
Transparency
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1 comment
Budget Direct
Budget DirectBudget Direct

Hi Rell, thank you for sharing your claims journey with us. We are sorry to hear this was your experience. Please email us at social@budgetdirect.com.au with your policy number and address noted and we will look into it for you. *Aina

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John M.

John M.South East Queensland, QLD

Easy online experience

published

It was the best value insurance I could find. I spent a fair amount of time comparing the exact policy details with other insurancers and it was the cheapest online.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Budget Direct
Budget DirectBudget Direct

Hi John, thanks for the wonderful feedback. We're glad we saved you money on your Insurance, we look forward to being your continued Insurer of choice. *James

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The reviewer stated that an incentive was offered for this review

Page 1 of 72

Questions & Answers

Leo

Leoasked

Are property fences and retaining walls covered?

1 answer
Budget Direct
Budget DirectBudget Direct

Hi Leo. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

Rosemary Fonti

Rosemary Fontiasked

I would like a quote to insure house and contents for a weatherboard house in cairns

2 answers
George
George

I just went to budget direct.com.au and clicked the get a quote button and filled in the required information and a quote is emailed to you simple as that .

Budget Direct
Budget DirectBudget Direct

Hi Rosemary. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

siga2net

siga2netasked

Does Budget Direct home insurance cover the subsidence, land settling or collapse?

1 answer
Budget Direct
Budget DirectBudget Direct

Hi, thank you for reaching out. Our policies provide cover for insured events. All this information is located in our Product Disclosure Statement on the website at www.budgetdirect.com.au. If you need any assistance please feel free to chat with us when you are online and we will be happy to assist. Cheers, Budget Direct.

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord, Life, Pet and Travel

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