Purchasing a house in QLD, and the contract fell through. Cancelled my policy in the cooling off period. I have email confirmation about my full refund on 4/11, but still yet to see the refund in my bank account.
Called the call centre on 13/11. Refund still hadn’t been processed (sitting in a queue to process).
It is now 19/11. Still no refund.
WHERE IS IT?
I have checked with my bank, and they have no record of any refund being submitted as yet.

Budget direct may be cheap, but they take WAY TOO LONG to refund your payments.

I was with budget Home and content insurance over the years. No Claims over the year. Excellent client history. But Budget increase their premium every year and ripping customer. Customer service is ridicules service. When you joining budget and there are very nice on the phone. Once you signed up and they're tones started to change. They are very unhelpful and rude. Budget definitely ripping their customer every year and keep increasing their premium. Please be aware of them and do not sign up with Budget. They do not care about loyalty customer. They are just ripping our Australian economy.

I was explained Every detail of the insurance policy was required I saved quite a lot of money over the entire year I was sent reminders of when my payment was due and everything worked out exactly right

Back to Budget after long search for a trustworthy & well priced policy. Good advice over the phone & good support. Treated well by an Australian based company. Feeling comfortable about my choice.

The cost for the home insurance plus contents was less than my previous policy with NRMA despite having had the policy for a number of years. The site was easy to navigate and you could go forwards n backwards to alter the quote.

This is the first product I have purchased from you. The policy was good value and the application was able to be completed with ease. As it is a new policy I have not lodged a claim.

Good value. Compering to other companies.
I didn't lodge any claim because that's I am new to budget direct
Happy to joining
Highly recommended to join after Shop around with the big names

Our old insurance was getting very expensive and had not been reviewed for a number of years. Checked the internet for other companies to compare and Budget Direct Home and Contents was good value and also they have stupid ads on TV which grap you attention.

I have been with budget direct for quite a few years all up, and I still find the customer service very easy to talk to and are co operative. And the policies are of a very competitive rate.

We shopped around and they had the best value for money. Very polite and helpful customer service team made the set up process very easy. They made sure all our details were correct and accurate. Will definitely be switching our other insurance over.

Seemed to offer the best value at a good price compared with the competition. Very easy to use Web site with all options you could ask for. I would highly recommend

Very prompt with coverage of insurance and easy to follow. It was done online very easy to understand, the time spent filling out all details was very easy to accomplish

Great value for money. Similar product to most others offer but at a lower premium. Set up wasnt that difficult too. Might consider transferring my vehicle insurance to budget direct.

New policy which only took effect yesterday. It was easy to set up. Iselect went through policy details and budget direct appeared to offer the same cover but at a cheaper rate.

Poor customer service and failure of the website created a bunch of rework. I couldn't get the cover I wanted. Poor support and they made me cancel and then re do it which was a waste of time for everyone!

Good value contents insurance. The policy was easy to set up. Website worked well to get the best and most appropriate cover for my needs. Well worth the switch over.

I’ve only just joined. A couple of months. It was very easy to set up. The staff made the whole process so very simple. And the policy was very good valuee

Excellent value and great service was a easy transition from one insurer to Budget Direct lady on the phone was very helpfull and went through the policy througly and with ease thank you