Budget Direct Home & Contents Insurance

Budget Direct Home & Contents Insurance

 Verifiedbudgetdirect.com.au
Budget Direct Home & Contents Insurance
3.8

2,023 reviews

PositivevsNegative
72% · 1,460500 · 25%
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Claim Resolution Time
  • <1 week (11)
  • 1-2 weeks (10)
  • 2-4 weeks (7)
  • 1-2 months (33)
  • 3+ months (72)
Claim ApprovedYes (48) · No (101)
Value for Money
3.8 (1,056)
Transparency
3.6 (921)
Customer Service
3.8 (993)
Easy to lodge online application
Helpful, patient customer service

Reviews

2,023 reviews
Shane B.
Shane B.South East Queensland, QLD
 

Insurance for a house purchase

Very well expained to us over the phone. Helped with all our questions Show details
Value for Money
Transparency
Customer Service
The J.
The J.2 posts
 
Budget Direct
Budget Direct   DM   
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Sandra Podmore
Sandra PodmoreIllawarra, NSW5 posts
 

Great rates

Very competitive prices for what i needed to cover and the process was very easy Show details
DAWN C.
DAWN C.South East Queensland, QLD
 

Positive

Your site was easy to navigate we purchased a new policy for a house purchase Show details
Maria F.
Maria F.
  Fair Incentive

Satisfied

Clear information about the insurance and easy to set up. Show details
Eugene Melman
Eugene MelmanGreater Melbourne (Metropolitan), VIC11 posts
 

Attractive insurance

Happy to have combined home and content insurance. Can't tell more at the moment but price is attractive. Show details ·  1
Angelo A.
Angelo A.Greater Melbourne (Metropolitan), VIC
 

Home and contents insurance

Budget Diect were very competitive in price when compared to other companies. This was like for like hence I signed up. Show details ·  1
Rob
RobGreater Melbourne (Metropolitan), VIC
 

Customer service

Excellent customer service. Best competitive rate. Happy to share with everyone… Show details ·  1
LTB
LTB7 posts
 
Budget Direct
Budget Direct   DM   
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Rob
Rob Sydney Surrounds, NSW11 posts
 
Budget Direct
Budget Direct   DM   
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SABEER
SABEERPerth, WA2 posts
 
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Des Wilson
Des Wilson2 posts
 

Value insuance

Website easy to navigate and easy to understand and policy was a lot cheaper than rivals for exactly the same cover Show details ·  1
Robert Chew
Robert ChewPerth, WA
 

A friendy Insurance Company

Easy to apply online and reasonable rates. Was given extra time to pay - an extra friendly gesture. Show details ·  1
Value for Money
Transparency
Customer Service
Anonymous
AnonymousGreater Melbourne (Outer), VIC17 posts
 
Budget Direct
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Chris
ChrisMelbourne11 posts
  Verified

Renewal Ripoff

My renewal came through and the premium has gone up a staggering 38% in 1 year. I went to a comparative website and was quoted the same premium as last years. ie 38% cheaper than the renewal. Interestingly the cheaper premium is also with Budget. How does that work? I have had no claims, nothing has changed. You people should be ashamed of yourselves ripping the general public off like this. Show details
Value for Money
Transparency
Customer Service
Budget Direct
Budget Direct   DM   
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Questions & Answers

Valerie B
Valerie B

our home insurance with budget direct no. is 11224891304 is this still current. husband died and not sure where im up too.
kind regards valerie

Budget Direct
Budget Direct   DM   
Angel
Angel

Budget direct just gave me a quote,when I first went with them they were 70 dollars then they increased it again 90 dollars now it's a 129 ,so I did another quote on line and it was 91.43 a month ,and there charging me 129.00 for a less price on my home who do I report them to for price gauging,also I live on a hill ,I live in Ballarat not Queensland or Nsw ,I will never flood,you have increased my insurance twice ,I moved away from a company like you,I pay for home and contents insurance I never put add ons

Budget Direct
Budget Direct   DM   
Brian K.
Brian K.  

All I can say is, I have $89000 damage to my home, Budget offered me $8900 many Months with AFCA i am still waiting? Why would anyone?

Angel
Angel  

Your saying your damage is 89000 and they have offered you 8900 can I ask you how much did you have your house insured for ,they have to pay the damage to your home in what has been quoted by the repairer ,i hope you have reported them

Melissa
Melissa

I just found out that I'm not insured until they take payment even if my renewal was done 2 days ago, someone please confirm this, I contacted my bank to see why my payment hadn;t been taken yet and she told me until the insurer takes payment I am UNINSURED even if my renewal has been done. I need a answer from someone ASAP. Thank you.

Budget Direct
Budget Direct   DM   
Melissa
Melissa  

Hi Eve
Your reply has come to late !!! so don’t bother thank you.

Budget Direct
Budget Direct   DM   

Details

In addition to Home & Contents Insurance, you can also get Home Insurance, Contents Insurance, Landlord Insurance, and Renter’s Insurance with Budget Direct.

Some benefits included in home insurance are:

  • temporary accomodation for up to one year if your house is unliveable due to an insured event.
  • quality repairs by authorised partners.
  • removal and disposal of damaged belongings.
  • legal liability cover up to $20 million.

What do reviewers think of Budget Direct Home & Contents Insurance?

Reviews for the policy have mostly been positive, with the majority of reviews being 4or 5 stars. Among positive reviews, how easy it was to lodge an application online with Budget Direct was praised.

Reviewers also liked the patient and friendly customer service representatives who were there to answer all their questions and help them decide which limits they wanted. Those on this insurance also liked how they could opt out of things they didn’t need, such as flood insurance.

Some reviewers did mention that the claims process was lengthy, to both lodge and have a claim processed. There were also a few users who didn’t like the sharp increase in yearly premiums.

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Health, Landlord, Life, Motorcycle, Pet and Travel
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Contact info for Budget Direct Home & Contents Insurance

Mon8:00 am - 10:30 pm
Tue8:00 am - 10:30 pm
Wed8:00 am - 10:30 pm
Thu8:00 am - 10:30 pm
Fri8:00 am - 10:30 pm
Sat8:00 am - 5:00 pm
SunClosed

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