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Budget Direct Home & Contents Insurance

Budget Direct Home & Contents Insurance

3.9 from 1,229 reviews · View Statistics

Reviews

3.9

1,229 reviews
5
(614)
4
(317)
3
(47)
2
(31)
1
(220)
  • Value for Money
    4.2 (445)
  • Transparency
    4.0 (373)
  • Customer Service
    4.1 (414)
  • Claim Resolution Time3+ months (11), 1-2 months (9), <1 week (3), 2-4 weeks (2) and 1-2 weeks (2)
  • Claim ApprovedYes (13) · No (26)
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Trav

TravGreater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

Still waiting on refund after 2 weeks

published

Purchasing a house in QLD, and the contract fell through. Cancelled my policy in the cooling off period. I have email confirmation about my full refund on 4/11, but still yet to see the refund in my bank account.
Called the call centre on 13/11. Refund still hadn’t been processed (sitting in a queue to process).
It is now 19/11. Still no refund.
WHERE IS IT?
I have checked with my bank, and they have no record of any refund being submitted as yet.

Budget direct may be cheap, but they take WAY TOO LONG to refund your payments.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
2 comments
Budget Direct
Budget DirectBudget Direct
Trav
Trav
Sami F.

Sami F.

  • 6 reviews
  • 3 likes
  • Verified customer

Weird Budget Home and content insurance

published

I was with budget Home and content insurance over the years. No Claims over the year. Excellent client history. But Budget increase their premium every year and ripping customer. Customer service is ridicules service. When you joining budget and there are very nice on the phone. Once you signed up and they're tones started to change. They are very unhelpful and rude. Budget definitely ripping their customer every year and keep increasing their premium. Please be aware of them and do not sign up with Budget. They do not care about loyalty customer. They are just ripping our Australian economy.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Excellent price and covered everything I needed

published

I was explained Every detail of the insurance policy was required I saved quite a lot of money over the entire year I was sent reminders of when my payment was due and everything worked out exactly right

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Rebecca, thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Home and Contents Insurance

Find out how Budget Direct Home & Contents Insurance compares to other Home and Contents Insurance

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Bobtail Dobermann

Bobtail DobermannCentral QLD

  • 5 reviews
  • 13 likes

Budget Direct Charges customers a "Lazy Tax"

published
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Bobtail, thanks again for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Carolyn Boyden

Carolyn BoydenGreater Melbourne (Inner), VIC

Good price, good advice, feel secure.

published

Back to Budget after long search for a trustworthy & well priced policy. Good advice over the phone & good support. Treated well by an Australian based company. Feeling comfortable about my choice.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Carolyn. Thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Paula Furber

Paula FurberCentral West, NSW

  • 2 reviews
  • 2 likes

Affordable home n contents insurance

published

The cost for the home insurance plus contents was less than my previous policy with NRMA despite having had the policy for a number of years. The site was easy to navigate and you could go forwards n backwards to alter the quote.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Paula. Thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Pd off big time

Pd off big timeSUNSHINE

  • 27 reviews
  • 19 likes

Very Disappointed with Incorrect Information - Causing me to insure twice - Then charged cancel fee.

published
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Good morning, thank you for taking the time to provide your feedback. If there is anything further we can assist with, please feel free to email us at social@budgetdirect.com.au. Kind regards, Budget Direct.

Home & Contents Policy

published

This is the first product I have purchased from you. The policy was good value and the application was able to be completed with ease. As it is a new policy I have not lodged a claim.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Kathy, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Nasri N.

Nasri N.

  • 2 reviews

Good experience

published

Good value. Compering to other companies.
I didn't lodge any claim because that's I am new to budget direct
Happy to joining
Highly recommended to join after Shop around with the big names

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
2 comments
Nasri N.
Nasri N.

Keep the good Work
Keep safe

Budget Direct
Budget DirectBudget Direct

Hi Nasri, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Home and Contents Insurance

Find out how Budget Direct Home & Contents Insurance compares to other Home and Contents Insurance

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WodongaFred

WodongaFredNortheast, VIC

Easy as

published

Our old insurance was getting very expensive and had not been reviewed for a number of years. Checked the internet for other companies to compare and Budget Direct Home and Contents was good value and also they have stupid ads on TV which grap you attention.

Value for Money
Transparency
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi WodongaFred, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Simple and easy

published

I have been with budget direct for quite a few years all up, and I still find the customer service very easy to talk to and are co operative. And the policies are of a very competitive rate.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Mick, thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Very helpful and very easy to set up!

published

We shopped around and they had the best value for money. Very polite and helpful customer service team made the set up process very easy. They made sure all our details were correct and accurate. Will definitely be switching our other insurance over.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Rommany, this is fantastic to read! Thank you for taking the time to provide this great feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Sean

SeanGreater Melbourne (Inner), VIC

Competitive comprehensive quote

published

Seemed to offer the best value at a good price compared with the competition. Very easy to use Web site with all options you could ask for. I would highly recommend

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Sean, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

Lorraine

LorraineHunter Region, NSW

House and contents insurance

published

Very prompt with coverage of insurance and easy to follow. It was done online very easy to understand, the time spent filling out all details was very easy to accomplish

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Lorraine, thanks for this wonderful feedback. It's great to have you with us, we look forward to being your continued Insurer of choice. Kind regards, Budget Direct.

KLetch

KLetchSydney, NSW

Value for money

published

Great value for money. Similar product to most others offer but at a lower premium. Set up wasnt that difficult too. Might consider transferring my vehicle insurance to budget direct.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Kletch, this is great! Thank you for taking the time to provide your valuable feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Home and Contents Insurance

Find out how Budget Direct Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

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Rose

RosePerth, WA

New policy

published

New policy which only took effect yesterday. It was easy to set up. Iselect went through policy details and budget direct appeared to offer the same cover but at a cheaper rate.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Rose, thank you for taking the time to provide this valuable feedback. We look forward to being your continued Insurer of choice. Cheers, Budget Direct.

Jason

JasonSouth East Queensland, QLD

Had to complete this process 3 times website wasn't working

published

Poor customer service and failure of the website created a bunch of rework. I couldn't get the cover I wanted. Poor support and they made me cancel and then re do it which was a waste of time for everyone!

Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Great policy

published

Good value contents insurance. The policy was easy to set up. Website worked well to get the best and most appropriate cover for my needs. Well worth the switch over.

Incentivised ReviewNo
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
Gail

GailSouth East Queensland, QLD

  • Verified customer

It’s a beautiful product

published

I’ve only just joined. A couple of months. It was very easy to set up. The staff made the whole process so very simple. And the policy was very good valuee

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Gail, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Awesome

published

Excellent value and great service was a easy transition from one insurer to Budget Direct lady on the phone was very helpfull and went through the policy througly and with ease thank you

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Budget Direct
Budget DirectBudget Direct

Hi Yaz, thank you for taking the time to leave your feedback. We value you as a customer and look forward to continuing to be your insurer of choice. Have a great day. Kind regards, Budget Direct.

Page 1 of 62

Questions & Answers

Laura

Lauraasked

If you're in an accident and the other car has no visible damage, are you not meant to assess the car yourself? I don't pay all this money so you can just trust the other insurer word that's there damage underneath... Ridiculous

1 answer
Budget Direct
Budget DirectBudget Direct

Hi Laura. Thank you for contacting us. Please email us at social@budgetdirect.com.au if you would like us to look into this for you as all claims are based o their own merits. Please supply in the email your full name, date of birth and the address on your policy. Alternatively, chat with us here www.budgetdirect.com.au/contact-us.html. We look forward to hearing from you soon. Regards, Budget Direct.

Bill Fox

Bill Foxasked

Before you choose an insurer check their payout ratios not the purchase price. You will be staggered at Budget Directs poor payout ratio.

8 answers
Supermum
Supermum

Yes that’s a good point - I didn’t know you could check these things. Do you know what the payout ratio is on home and contents with Budget direct ?

Bill Fox
Bill Fox

13 approved 25 rejected . I changed after refusal for legit claim to Australian Seniors 15 approved 1 refused as an example. See figures bottom right corner under each review

Chris C
Chris C

I also changes to another insurer after they rejected our legitimate claim. We are still fighting our claim. We had requested they produce reports and photos that where taken from their own contractors but they refused to send them to us. Now they have been forced to produce these reports and its like we assumed, they are in our favor and they deliberately left these out when making there decision to reject our claim.

Tant

Tantasked

How Well do Budget direct respond to claims

2 answers
Budget Direct
Budget DirectBudget Direct

Good afternoon. Thank you for taking the time to contact us. Please feel free to email us at social@budgetdirect.com.au, and we will be happy to provide further clarity on any questions you have. We look forward to hearing from you soon. Kind regards, Budget Direct.

Chris C
Chris C

Tantangra.

They do not respond to claims at all. In fact they will do whatever it takes not to pay you out. In our case they deliberately hid builders report that where in our favor.
Its quite funny how all the 5 star ratings on this site is for cheap upfront insurance. There are no 5 star rating when it comes to claims being paid out. Go through all the 1 star reviews and have a look at how they handle claims.
Save yourself the trouble and choose another insurer.

Get an answer from our members and Budget Direct representatives

Details

CategoryHome and Contents Insurance
Contact Number 1800 700 027
24-Hour Phone Contact No
Online Live Chat No
Other Insurance Types Offered Car, Health, Home and Contents, Landlord, Life, Pet and Travel

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