Seniors Home & Contents Insurance

Seniors Home & Contents Insurance

4.7

2,078 reviews · Statistics

PositivevsNegative
93% · 1,940103 · 5%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all reviewer photos
    Thumbnail
Value for Money
4.6 (1,575)
Transparency
4.6 (1,454)
Customer Service
4.7 (1,534)
Claim Resolution Time
  • <1 week (10)
  • 1-2 weeks (12)
  • 2-4 weeks (9)
  • 1-2 months (12)
  • 3+ months (18)
Claim ApprovedYes (43) · No (13)
Knowledgeable, helpful customer service
Good value for money
Easy to set up and manage
See the Best Home and Contents Insurance in 2023 as rated by Australians on ProductReview.com.au.

Reviews

2,078 reviews
Bradley
Bradley Sydney Surrounds, NSW

Happy Customer

Value for Money
Transparency
Customer Service
Jan
Jan South East Queensland, QLD · 3 posts

Wonderful cost savings

Sueginger
Sueginger Sydney, NSW · 2 posts

Glad I insured with Australian Seniors

Contact.firstnameJulia
Contact.firstnameJulia
 · Verified

Great insurance company

Home and Contents Insurance

Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Anthony
Anthony Wide Bay-Burnett, QLD

Nearly There

Value for Money
Transparency
Customer Service
Ash
Ash

Very nice

Value for Money
Transparency
Ali
Ali South East Queensland, QLD · 17 posts

Seniors? Never reply who runs this Co?

Australian Seniors
Australian Seniors · 
Belinda
Belinda

Helpful online suport

Transparency
Customer Service
Jaw
Jaw Hobart, TAS · 4 posts

Exceptionally easy to navigate and complete.

Home and Contents Insurance

Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Sam
Sam

Perfect

Rach
Rach Hunter Region, NSW · 3 posts

Easy to get a quote and best quote I got

COLINw
COLINw Illawarra, NSW · 2 posts

New homeowners insurance

Home and Contents Insurance

Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance

Know better, choose better.

Compare all
Contact.firstname David
Contact.firstname David Sydney, NSW

Home and Contents Insurance queries

Peter Contact.firstname
Peter Contact.firstname Hunter Region, NSW

Happy

Judy
Judy Hobart, TAS · 6 posts

I am very happy with choosing your Insurance

Questions & Answers

Des B.
Des B. · 

Is it compulsory to have flood insurance if you are not in a flood zone because you are in an elevated area

Australian Seniors
Australian Seniors · 

Hi Des,
Thank you for reaching out with your query.

To best answer your question specific to your needs, can you please reply to my private message with your contact number and I can arrange for one of our team members to be in touch with you to assist you further.

Kind regards,
Alisa

Guest
Jaydee
Jaydee · 

We own an electric golf buggy garaged undercover at the golf club. Will it be covered under the home and contents insurance?

Australian Seniors
Australian Seniors · 

Hi Jaydee,
Thank you for reaching out with your query, we would like the opportunity to discuss this with you.

Can you please reply to my private message and I can arrange for one of our team members to be in touch with you and have this addressed.

Kind regards,
Scott

Guest
IaM
IaM · 

I want to stay with Australian Seniors but they have just hiked their price by 30% - been with them 2 years no claims and yet every year the price rises. . Honey are offering a very competitive rate - loyalty seems out of date. Anyone else experiencing these huge rises ???

Australian Seniors
Australian Seniors · 

Hi IaM,
Thank you for reaching out to ask your question and we appreciate you sharing your concerns with us.

In general insurance premiums are likely to change each year when you renew your policy, even if your personal circumstances have not changed.
This is because insurance premiums are also affected by other criteria.

Further information on these criteria can be located within our Premium, Excess & Discount Guide, which is available on our website at https://www.seniors.com.au/documents/seniors-home-landlords-insurance-premium-excess-discount-guide.pdf

I would be happy to arrange for one of our team members be in touch with you to discuss your concerns and your policy in more depth.

If you are open to this, can you please send me a private message with your policy number and I can share your request with the relevant team.

Kind regards,
Alisa

Catherine
Catherine · 

Leave this totally unprofessional, incompetant mob. They are appalliing. You state that you haven't made a claim with them. You are lucky. Its the most frustrating, time wasting and infuruating experience. Dont trust them. Go elsewhere if you value your sanity and dignity

Australian Seniors
Australian Seniors · 

Hi Catherine,
We appreciate you reaching out and we are sorry to hear of your frustrations during your experience.

As mentioned, we would like the opportunity to investigate your experience further and understand this matter in more depth.

Can you please reply to the private message that my colleague, Scott, has sent to you earlier today to provide your policy details to assist us in escalating your concerns to the relevant team.

Kind regards,
Alisa

Catherine
Catherine · 

I will not be wasting any more time on this atrocious company. You have just lost 3 policies

Australian Seniors
Australian Seniors · 

Hi Catherine.
Thank you for your reply, I apologise for any dissatisfaction caused and appreciate you sharing your feedback with us.

If you do wish to escalate this matter in the future, please don't hesitate to reach out.

Kind regards,
Alisa

Guest

Get an answer from our members and Australian Seniors representatives

Details

About Seniors Home & Contents Insurance

Seniors Home & Contents Insurance covers your building from fires, theft, storms, and other disasters.

You can choose from 2 levels of cover:

  • Essential Cover: covers damage caused by fires, earthquakes, storm, flooding, as well as theft and damage from riot of civil commotion.
  • Top Cover: covers everything in Essential Cover, as well as accidental damage, and contents in transit.

There are limit differences between Top and Essentials levels of cover for covered events.

You can choose your level of cover and your payment frequency, set your basic excess amount, and add any optional extras you might want. Optional extras include cover for portable items, and cover for motor burnout and food spoilage.

Points of praise:

  • The customer service of Australian Seniors was praised, with users saying that consultants were efficient in getting back to them, and were very understanding of their situation.
  • Reviewers also noted that the policy represented good value for money. They said that it was more affordable than other similar policies.
  • According to reviewers, organising their insurance online is quick and easy.
  • Some reviewers were also impressed with their consultant’s extensive knowledge about seniors’ affairs, with one user noting that the customer service representative they dealt with had good working knowledge of retirement community housing.
CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Funeral, Health, Landlord, Life, Pet and Travel
Visit official website

Contact info for Seniors Home & Contents Insurance

Mon8:00 am - 7:00 pm
Tue8:00 am - 7:00 pm
Wed8:00 am - 7:00 pm
Thu8:00 am - 7:00 pm
Fri8:00 am - 7:00 pm
SatClosed
SunClosed
  • ABN: 53128692884

Extra Information

Honey Insurance
Youi Home and Contents
Budget Direct Home & Contents Insurance
Kogan Home & Contents Insurance
ahm Home and Contents Insurance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.