Seniors Home & Contents Insurance

Firstly, for me, you still have the best value in Victoria. However, I was disappionted that previously, you had cancelled my policy, albeit, after you claimed to have communicated with me. A search through my inbox does not reveal, recently any communication from you. Show details ·  1

Jordan, the Representative from Seniors Home and Contents Insurance, was patient, courteous, efficient and just wonderful in providing us with the Package. He is an asset to Seniors Home and Contents Insurance. Show details ·  1

In short, a direct lightning strike to our house resulting in loss of electrical equipment including solar panels and central heating. Lightning strike 7/3/26, claim lodged same day. A straight forward claim, no disputes. In total 11 weeks and 5 days to settle the claim. From our end - phone calls, emails, constant chasing up. From their end -… Read more

delays, losing receipts, multiple visits to inspect damage, stalling tactics, every email, report, settlement statement, returned ph call takes 3-5 business days. They would return our call by letting the phone ring once, then sending an email saying we missed their call - another 3-5 days. In the end, we opted for a cash settlement as they wanted us to sign direct, very dodgy contracts with third party workers. 11 weeks & 5 days for a cash settlement - no work has even begun on repairs. We signed off on the settlement amounts on the 8th & 13th of May 2026 with the understanding money would be processed and in our account within 5 days. Finally, 26th of May 2026 we chased them up again, as no money was in our account, to be told we are processing that today. Disgusting! Shame on you Australian Seniors. Let's not forget that the majority of your customers are older Australians. We have just been sent our renewal. We will not be renewing with Australian Seniors.

Took several minutes to connect to an actual person to make two simple corrections to my new contents policy certificate, however we achieved the desired result and corrections made. Very well assisted by the person I eventually spoke to. Show details ·  2

What a great company, staff lovely they are so pleasant to speak to. The member I spoke to could not be more helpful and happy to answer all my questions. Show details ·  1

Very professional and friendly service. Answered all my questions. Thank you Show details ·  2

Easy to obtain and take up an quote. I thought I'd made a mistake on my application, so called Snrs Insurance to be advised that I hadn't. Would recommend Snrs Insurance to anyone. Show details ·  1

My phone experience was excellent. Elliott was so very helpful and explained our policy in full detail and we understood everything perfectly. We have been another company for many years so we were hesitant at first because of the excellent price we have obtained from you. Looking forward to many more years with you. Show details ·  1

Like when I bought my car insurance from this company last month buying our home and contents insurance today was simple and easy to work through. The amount paid like in my car insurance was extremely fair. My husband and I are very happy with our purchase. Show details ·  1

DO NOT GET Australian Seniors Insurance. Their insurance is under written by Hollard's Insurance, probably the worst service insurance company in history. In fact ASIC has already received complaints about their dodgy scam tactics in trying to get out of any claim. Also Australian Seniors Insurance uses Allianz for their Travel Insurance. They… Read more

will treat you as a fraudster as a friend of mine recently went through their claim system and was rejected due to their team of investigating detectives contacting my friend and using a video interview with him, against him. Steer well clear of Australian Seniors Insurance. I feel so sorry for Australian Senior customers. They are meant to be helping Seniors, but all they are doing is ripping them off. They want to take vulnerable people's money and then handball them to HOLLARDS. That right HOLLARDS are garbage. People thinking about this company DO NOT GO WITH with Australian Seniors. If you don't believe what I'm saying call their Claim line and see how long you spend waiting for someone to answer, then you have to listen to their Product Disclosure that's longer than the Novel War and Peace. The wait time is terrible and they do this on purpose so you will probably hang up and not put through your claim. The staff are poorly trained and frankly they are probably painting their fingernails or looking at the sports page on their mobile phone. I had to go through this scam to make a claim. And in the end I gave up and fixed the issue myself. Of course, that what their strategy is, make the customer pay and never help them with their claim. I wouldn't worry though as their are a multitude of insurers out there but be mindful CBA and Real Insurance also use Hollard's. YOU HAVE BEEN WARNED!

We contacted them over a month ago to ask about insurance replied to their response and never heard back Unlike them their competitors actually do teply to emails Show details

I agree with others as cannot possibly understand how they get great reviews! What is this actually based on? Yes they're polite and helpful in setting up policies but that is where it ends. We have had Home and Contents Insurance with them for about 4 years but the increases have been astronomical. Yes they will tell you in a spill the reasons… Read more

why policies increase each year but cannot substantiate the huge amounts of increases... Our current policy for Home & Contents with Australian Seniors came in at triple the price of a major competitor,! It was such a shock as our circumstances are unchanged, no claims and a no risk area! Absolutely ludicrous-so we opted out renewing with Australian Seniors as we were able to get Home & Contents Insurance with another major Insurer at one third of Australian Seniors renewal certificate!!! We were able to get a policy combination of H&C and insured for a substantially higher amount for both with minimal excess payable! We are not speaking of a couple of hundred dollars we are talking about a $3000 increase! No one I spoke to could give me a clear explanation as to the ridiculous increase since all was unchanged! Please shop around and don't listen to the ads looking after the over 50'..... it's more like taking advantage of the over 50's. We found 3 major Insurance companies coming in at one third of the price with same policy details! Definitely do not recommend....

Received a renewal from existing insurance company. Reviewed the market (again!) and added Australian Seniors to the list. Much the same price as the best, but differentiated when I called to ask a few questions. They do not increase the discount for only year 1 and then pump up the price with the renewal. They set the discount up front and then… Read more ·  1

it is just about value adjustments. After adding the extras, found the premium was actually less than the others. The customer service was excellent. I called some 3 times and each time they were patient while I drilled into detail, and were exact in their replies. I spent more than I had wanted but got heaps more value. Very pleased. Also good reviews on claims even though I hope I never need to make one.

When I rang to get a quote , spoke to Jordan , who was very helpful and explained everything in an easy to understand way , the price was very competitive , so now we are clients Show details ·  1

having received a quote, I rang in to see if I could exclude flood cover & alternative accommodation, alas the answer was no, which means I am paying for cover I do not need, not good in my eyes! When I agreed I wished to proceed with my quote I had to go through all the question asked and responses I had given on line. A couple of your drop down boxes fail to find valid businesses, namely Gateway Bank & Coastline Bank, Show details ·  3

Web site for applying for insurance was easy to navigate. Information within the site was easy to understand. Follow up session on the phone was relevant and further explanation of the 'legal stuff' was once again explained well. Show details ·  1

Absolutely incredible the price was brilliant but most of all the customer service I received was above amazing the lady spent over half an hour with me to make sure I got the exact cover I needed couldn’t thank her enough Show details ·  1

I found everyone I have talked with (particularly Lyn) have been very helpful and friendly. I highly recommend your services. I received lots of very good advice. Show details ·  1

Great policy compared to my previous insurer,and i saved a lot of money. Communication was a bit slow after my initial consultation,but i got online to get my coverage,and completed the task easily.Is great for 'non tech savvy' like myself,and easy to follow after my telephone conversation the previous day.This is my first dealings with Australian Seniors,but i am really liking the way they do business. Show details ·  1

I spoke with a representative today when deciding whether to purchase a policy, and I wanted to share how positive the experience was. She was extremely helpful, patient, and took the time to answer all of my questions clearly. Her support made the process much easier and gave me confidence in choosing the policy. Please pass along my thanks and appreciation for the excellent customer service. Show details ·  1

I did my research & Australian Seniors Insurance stood out for their value for money & terms & conditions. It was super easy to get a quote, then set up my policy. Thank you for your step by step guide and easy to understand product disclosure…. Show details ·  1

My new home and contents policy I got from you guys is fantastic and so much cheaper than my old insurance company it’s fantastic and so easy dealing with everyone. Show details ·  1

The woman was exceptional. Kind and very patient. She explained things well. The policy is almost half the cost of my mother's previous policy with another company, so she is very happy with the savings. Show details ·  1

We have changed our home and contents insurance over to Australian Seniors as we saved money compared to our existing company. Lyn who assisted over the phone was really helpful and made the process very easy. Show details ·  1

Very happy to be talking to a real person who seemed genuinely interested to assist me in reviewing my insurance needs and getting me the best deal possible. Nothing seemed to be a problem and no question too silly. I would highly recommend Australian Seniors Insurance. Show details ·  1

I recently changed my home and contents insurance to Seniors and was very happy with the assistance, elaborate information and patience received during the process of finalizing the policy. Show details ·  2

This is my first time joining the Australian Seniors Insurance. I’m happy with the offer of my insurance policy with the monthly payment through direct debit from my bank account. Show details ·  2