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Pros
- 2 reviews
Very happy with our policy
I think the policy is very good value and it was very easy to set up due to the very helpful staff member.
- Value for Money
- Transparency
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great service
consultant offered good value policy, no question too hard & answered fully
- Value for Money
- Transparency
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Easy online process
Easy online process also spoke with Irene who was most helpful and pleasant
- Value for Money
- Transparency
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Hi Rhondda,
It's great to hear that setting up your policy through our user-friendly online portal was met with ease and of the helpful service that you received from our team member, Irene.
...
Excellent customer service
The policy was easy to set up and our retail team member was very helpful and answered all our questions
- Incentivised Review No
- Coverage TypeHome & Contents
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Hi Scorpio,
We are delighted to hear of your recent experience following a visit to our store, it is always wonderful to be able to see our customers in person, and to know that your policy was set up with ease with our helpful team members.
...
Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
great, very happy with the price and service
excellent value, great price, great savings, easy application, quick quote.
- Value for Money
- Transparency
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Hi Maria,
Thank you for taking the time out of your day to share your experience with us.
...
- 3 reviews
- 3 likes
Good customer service
Good value easy to understand staff very helpful. Would recommend
- Value for Money
- Transparency
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Hi Mickey,
Thank you for letting us know of the value you have found in your policy and that you have enjoyed our customer service.
...
Great company
Erin was amazing and so very helpful nothing was to much trouble and she was so very patient
- Incentivised Review No
- Coverage TypeHome & Contents
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Hi Lorraine,
It is wonderful to hear that Erin could be of assistance and that you appreciate being with Australian Seniors.
...
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Extra helpful
VERY good service sorting out a new policy for me.
- Incentivised Review No
- Coverage TypeContents Only
- See all answers
Hi Joanne,
We are glad to know that you have enjoyed our service and that you are satisfied with your new policy.
...
- 2 reviews
Home & Contents Insurance
I feel the policy represents good value based on other quotes
- Value for Money
- Customer Service
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Hi Annette,
It is great to hear of the value you have found against other quotes and that you are satisfied with the policy you have taken.
...
Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Excellent customer service
After shopping around this was the policy that worked best for me
- Customer Service
- Incentivised Review No
- See all answers
Hi Deborah,
We are delighted to know that you appreciate our service and that you have found a policy that is right for you.
...
Home & Contents Policy Purchase
Quote easy to get online. Only negative couldn't use PayPal
- Value for Money
- Transparency
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Hi Kerry,
It is lovely to hear that you have found your quote easy to set up online.
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So easy
On-line form is streets ahead of others - brief, clear and so easy to complete. Best of all my Australian Senior's house and contents insurance is $249 pa cheaper than the next cheapest I found.
- Value for Money
- Transparency
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Hi Ian,
I appreciate you letting us know of the ease you have found when filling out your policy online and that it is affordable for your needs.
...
Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
- 2 reviews
Great customer service
Helped me work through my options and find the best product for my situation
- Value for Money
- Transparency
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Hi Diane,
Thank you for letting us know that you have enjoyed our customer service, it is a pleasure to hear that we could assist in finding the best product that is suitable for your needs.
...
Easy to understand
Erin is a great representative of the company and was the only company to follow up with a phone call when I made an enquiry on line. The price covers all my needs and also offered monthly installments.
- Incentivised Review No
- Coverage TypeHome & Contents
- See all answers
Hi Gwenda,
We are pleased to hear that you have enjoyed the service provided by Erin and that you appreciate the follow up call regarding your enquiry.
...
Very easy to deal with thank you.
Yes the policy is great value for all my needs thank you
- Value for Money
- Transparency
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Hi Rhoul,
It's a pleasure to hear of the value you have found within your policy and that it meets your needs.
...
Questions & Answers
Hi where can I get more info on home & contents insurance please. I.E. pdf on policies.
Hi Robert,
Thank you for reaching out with your query. You can view our Product Disclosure Statement at https://www.seniors.com.au/documents/seniors-home-insurance-pds-sep-2021.pdf
You can also find ...
My husband is 50 and me 46 , are we eligible
Hi Paula,
Thank you for reaching out. We’re committed to providing real value for over 50s, however we do also provide insurance to those who are not yet seniors. If you would like to obtain a quote, ...
We have been insured under Home & Contents Top Cover with Australian Seniors for at least 8 years now and only one very small claim years ago. We had some flood damage to our yard which was caused by water entering from our neighbours' property in two places. (from water entering our property from under their garage & leaving a large hole in their retaining wall under their garage, & water rushing under the side fence from their property). This damage to our property has not been caused by ourselves! Our front yard is full of sand & rocks, and the side of our property has pavers lifted, pebbles displaced etc.
Would Australian Seniors cover this particular damage?
Hi Jen,
Thank you for reaching out with your query, and I am sorry to hear of the damage to your front yard. To assist me in passing your query on to the relevant team, can you please reply to my pri...
Get an answer from our members and Australian Seniors representatives
Details
About Australian Seniors Home & Contents Insurance
Australian Seniors Home Insurance covers your building from fires, theft, storms, and other disasters.
You can choose from 2 levels of cover:
- Essential Cover: covers damage caused by fires, earthquakes, storm, flooding, as well as theft and damage from riot of civil commotion.
- Top Cover: covers everything in Essential Cover, as well as accidental damage, and contents in transit.
There are other differences between the two levels of cover, such as the amount you can claim for the removal of debris due to damage as well as home-office contents.
You can choose your level of cover and your payment frequency, set your basic excess amount, and add any optional extras you might want. Optional extras include cover for portable items, and cover for motor burnout and food spoilage.
Points of praise:
- The customer service of Australian Seniors was praised, with users saying that consultants were efficient in getting back to them, and were very understanding of their situation.
- Reviewers also noted that the policy represented good value for money. They said that it was more affordable than other similar policies.
- According to reviewers, organising their insurance online is quick and easy.
- Some reviewers were also impressed with their consultant’s extensive knowledge about seniors’ affairs, with one user noting that the customer service representative they dealt with had good working knowledge of retirement community housing.
Australian Seniors Home & Contents Insurance is a 2022 ProductReview.com.au Award Winner! Above all else, reviewers loved the high level of customer service they received, as well as the product's great value for money.
| Category | Home and Contents Insurance |
|---|---|
| Other Insurance Types Offered | Car, Funeral, Landlord, Pet and Travel |
Extra Information
Seniors Home & Contents Insurance is a ProductReview.com.au Awards Winner for 2022, 2021 and 2020. Learn more
Contact info for Seniors Home & Contents Insurance
| Mon | 9:00 am - 5:30 pm |
|---|---|
| Tue | 9:00 am - 5:30 pm |
| Wed | 9:00 am - 5:30 pm |
| Thu | 9:00 am - 9:00 pm |
| Fri | 9:00 am - 5:30 pm |
| Sat | 9:00 am - 5:00 pm |
| Sun | 10:00 am - 5:00 pm |
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Hi Victor,
Read moreThank you for taking the time out of your day to share your experience with us! Kind regards, AlisaIt is always lovely to hear of the great service that our customers receive when speaking with our team members and that all of your questions were answered, leaving you feeling fully informed of your cover.
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