Seniors Home & Contents Insurance
- seniors.com.au
- ✓ Verified company
2,078 reviews · Statistics
- See all reviewer photos
- <1 week (10)
- 1-2 weeks (12)
- 2-4 weeks (9)
- 1-2 months (12)
- 3+ months (18)
Reviews
Happy Customer
Very Happy with service and explanation of insurance offered Professional
Show details
Wonderful cost savings
Very friendly & helpful service from Emily, and saved $2300 annually against our old insurer for house & contents. She was very patient with all my questions.
Show details
Glad I insured with Australian Seniors
Very helpful n easy to understand. Also very patient Thank you
Show details
Great insurance company
Had a great experience consultant very helpful thank you Jordan for your help
Show details
Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Nearly There
Hi, everything seemed to be going fine, until I wanted to register, tried a few times, but did not get an mail to confirm my registration.
Show details
Very nice
The entire Web page is a very user-friendly and informative program
Show details
Seniors? Never reply who runs this Co?
Nothing to say except I tried them once for 2023 insurance and now its renewal time, I cannot get through on the phone and they haven't replied to emails. Terrible 'customer' cough cough service. Where are the top dogs, and why aren't they taking care of business. They never know whats happening on the CS level.
Show details
Helpful online suport
Took the time to talk through insurance options and get the best deal/discount. Pleasant customer service staff.
Show details
Exceptionally easy to navigate and complete.
So easily done and delighted with my quote, very happy.
Show detailsFind out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Perfect
Good service and easy to understand and professional ten out ten
Show details
Easy to get a quote and best quote I got
I received my renewal for home insurance and couldn’t believe how high it was
I tried compare the market. Still very high quotes. I saw something about Australian seniors so decided to get a quote from them.
Very happy with my quote. Cheapest but still everything covered. Thank you
New homeowners insurance
You have kept the price down to a manageable cost that we can afford
Show detailsFind out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
Know better, choose better.
Home and Contents Insurance queries
First time insurance coverage with Seniors. My several questions , at different times, have been dealt with promptly, politely and with considerable patience !!! These have been an extremely pleasant experience compared with trying to understand overseas call centre operators.
Show details
Happy
I started on line, witch was very easy . But I needed reassurance that I had done everything correct, so I called and gave my quote number. Everything from here was so easy. Explanations and questions were spoken to me easily. I was happy with the outcome .
Show details
I am very happy with choosing your Insurance
I was exceptionally happy with the lovey girl who helped me with choosing the right insurance for my house, contents and car
I highly rate this young lady for her expertise and patience with me
Questions & Answers
Is it compulsory to have flood insurance if you are not in a flood zone because you are in an elevated area
Hi Des,
Thank you for reaching out with your query.
To best answer your question specific to your needs, can you please reply to my private message with your contact number and I can arrange for one of our team members to be in touch with you to assist you further.
Kind regards,
Alisa
We own an electric golf buggy garaged undercover at the golf club. Will it be covered under the home and contents insurance?
Hi Jaydee,
Thank you for reaching out with your query, we would like the opportunity to discuss this with you.
Can you please reply to my private message and I can arrange for one of our team members to be in touch with you and have this addressed.
Kind regards,
Scott
I want to stay with Australian Seniors but they have just hiked their price by 30% - been with them 2 years no claims and yet every year the price rises. . Honey are offering a very competitive rate - loyalty seems out of date. Anyone else experiencing these huge rises ???
Hi IaM,
Thank you for reaching out to ask your question and we appreciate you sharing your concerns with us.
In general insurance premiums are likely to change each year when you renew your policy, even if your personal circumstances have not changed.
This is because insurance premiums are also affected by other criteria.
Further information on these criteria can be located within our Premium, Excess & Discount Guide, which is available on our website at https://www.seniors.com.au/documents/seniors-home-landlords-insurance-premium-excess-discount-guide.pdf
I would be happy to arrange for one of our team members be in touch with you to discuss your concerns and your policy in more depth.
If you are open to this, can you please send me a private message with your policy number and I can share your request with the relevant team.
Kind regards,
Alisa
Leave this totally unprofessional, incompetant mob. They are appalliing. You state that you haven't made a claim with them. You are lucky. Its the most frustrating, time wasting and infuruating experience. Dont trust them. Go elsewhere if you value your sanity and dignity
Hi Catherine,
We appreciate you reaching out and we are sorry to hear of your frustrations during your experience.
As mentioned, we would like the opportunity to investigate your experience further and understand this matter in more depth.
Can you please reply to the private message that my colleague, Scott, has sent to you earlier today to provide your policy details to assist us in escalating your concerns to the relevant team.
Kind regards,
Alisa
I will not be wasting any more time on this atrocious company. You have just lost 3 policies
Hi Catherine.
Thank you for your reply, I apologise for any dissatisfaction caused and appreciate you sharing your feedback with us.
If you do wish to escalate this matter in the future, please don't hesitate to reach out.
Kind regards,
Alisa
Get an answer from our members and Australian Seniors representatives
Details
About Seniors Home & Contents Insurance
Seniors Home & Contents Insurance covers your building from fires, theft, storms, and other disasters.
You can choose from 2 levels of cover:
- Essential Cover: covers damage caused by fires, earthquakes, storm, flooding, as well as theft and damage from riot of civil commotion.
- Top Cover: covers everything in Essential Cover, as well as accidental damage, and contents in transit.
There are limit differences between Top and Essentials levels of cover for covered events.
You can choose your level of cover and your payment frequency, set your basic excess amount, and add any optional extras you might want. Optional extras include cover for portable items, and cover for motor burnout and food spoilage.
Points of praise:
- The customer service of Australian Seniors was praised, with users saying that consultants were efficient in getting back to them, and were very understanding of their situation.
- Reviewers also noted that the policy represented good value for money. They said that it was more affordable than other similar policies.
- According to reviewers, organising their insurance online is quick and easy.
- Some reviewers were also impressed with their consultant’s extensive knowledge about seniors’ affairs, with one user noting that the customer service representative they dealt with had good working knowledge of retirement community housing.
| Category | Home and Contents Insurance |
|---|---|
| Other Insurance Types Offered | Car, Funeral, Health, Landlord, Life, Pet and Travel |
Contact info for Seniors Home & Contents Insurance
| Mon | 8:00 am - 7:00 pm |
|---|---|
| Tue | 8:00 am - 7:00 pm |
| Wed | 8:00 am - 7:00 pm |
| Thu | 8:00 am - 7:00 pm |
| Fri | 8:00 am - 7:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 53128692884
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Ali,
... Read moreIt's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We would appreciate the opportunity to contact you and assist with your renewal. Can you please reply to my private message and I will arrange for one of our team members to contact you. Kind regards, ScottThank you for sharing your thoughts with us, I am sorry for any inconveniences that has been caused.