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Yolanda BruntonSouth East Queensland, QLD
- 2 reviews
Would strongly recommend Seniors Ins
Was so easy to set up, service and explanation of Policy was excellent. Had a recent Hail storm claim, was sorted quickly and easily. Have been with this company one year and intend changing over my car to Seniors.
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great value
I have now joined Australian Seniors. A very friendly and helpful lady set up the account. The premium is lower and better value than our last insurance. Hopefully we never need to claim.
1 comment
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BrigidSydney, NSW
excellent service and follow through
Called me back to make sure I understood quote.Most quotes I got online did not follow up. Friendly ,clear service.Competitive rates and very happy so far with first time buying contents
1 comment
Customer RelationsAustralian Seniors
Hi Brigid,
Thank you for taking the time to share your experience with us. We love hearing about our customers satisfaction around both the product and especially service. If there is anything else we... Read more
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Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
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Marcia FowlerGreater Melbourne (Inner), VIC
- 2 reviews
New policy
I am a new member and found the customer service lady, Lynn, very comprehensive and easy to understand also the premium very competitive with my previous insurer. Hopefully if ever the need arises, a claim will be as easy as it was in setting up the new Policy.
1 comment
Customer RelationsAustralian Seniors
Hi Marcia,
Welcome to Australian Seniors! It's great to hear that we have been able to provide you with an affordable policy and of the service that you received from our team member, Lynn, who left ... Read more
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EllenHunter Region, NSW
Very happy
I have just joined Australian Seniors and the process was easy, the policy is good value and the person I spoke to, Rafhin, was friendly, easy to understand and understanding.
1 comment
Customer RelationsAustralian Seniors
Hi Ellen,
It is a pleasure to hear of the ease in which you were able to set up your policy and of the friendly service that you have received from our team. Thank you for taking the time to share you... Read more
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HeatherMetropolitan Adelaide, SA
- 4 reviews
N ew contents insurance query
Very accommodating approach to our query. Explained everything in an understandable way.
Need to get back to us & did so when we were available which was difficult as we were away in the country.
1 comment
Customer RelationsAustralian Seniors
Hi Heather,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that you felt fully informed when choos... Read more
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Robadelaide sa
- 13 reviews
- 5 likes
So disappointed
I made my first claim with this Co. And was so disgusted with the response.. a 1100 x 850 window was accidenty broken. I rang the call centre to make a claim. To be told they would send an assessor!.. For a broken window?. Then the crunch came, they said there will be a $500. Excess charge, I stopped the call in disbelief, called a local glazier ,Gawler Glass, who was on site in less than an hour. Fixed the windows, cleaned up and charged me a very reasonable $195. To do the job.
I am very seriously considering my options and will be seeking quotes for my insurance needs.
2 comments
Customer RelationsAustralian Seniors
Hi Rob,
I'm sorry to hear of your frustrations and would appreciate the opportunity to discuss your feedback further with you. Can you please reply to my private message with your policy details and ... Read more
Customer RelationsAustralian Seniors
Hi Rob,
I understand one of our team members have been in touch with you to discuss your policy, excess amount and arranging for the damage to be assessed when a claim is lodged. Please don't hesitat... Read more
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Amazed 13Sydney, NSW
- 2 reviews
- 2 likes
Excellent front end customer service
Contacted seniors on recommendation of a friend. I got a quote on line and liked what I saw.I contactedSeniors directly via telephone. I spoke to Rebecca who was more than helpful in providing me with the information I needed and explaining everything along the way in the process. I accepted 2 policies, Car and home and contents at a better rat than my previous insurer.
1 comment
Customer RelationsAustralian Seniors
Hi there,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from Rebecca and that we could assist with both your Car, an... Read more
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GeorgeSydney Surrounds, NSW
Great Personal Service and Quote
Looked after very well by Rick. Much cheaper quotes leading to an irresistible offer. All options explored and explained for both my house and contents and the car. Made easy to understand and compare.
1 comment
Customer RelationsAustralian Seniors
Hi George,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Rick and that we could assist with both your Car, and... Read more
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Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
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AllanSouth East Queensland, QLD
Easy friendly quote process
Competitive quote, and clearly explained. A quality process. Quote accepted. My first contact with Seniors. I was clearly dealing with an Australian and not a foreign call center with an accent.
1 comment
Customer RelationsAustralian Seniors
Hi Allan,
I'm delighted to hear that we have been able to provide you with a competitively priced quote and that you have been left feeling fully informed when finding cover that is suitable to you. ... Read more
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DarylGreater Melbourne (Inner), VIC
cheapest contents insurance
Significantly cheaper than our previous insurer who did a 25% increase on renewal. I don't understand why they do this as it cost more to get a new customer than keep an existing one.
1 comment
Customer RelationsAustralian Seniors
Hi Daryl,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we can provide you with cover that is both suitable and affordable to your needs.
Kind regards,
Jessica
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Linda WebbSydney, NSW
- 4 reviews
- 2 likes
Among the worst experiences of my life
a claim on my bathroom .... they sent the cheapest, most unreliable and destructive tradesmen who turned a replacement of 2 or 3 tiles into a complete rebuild. They accidently jackhammered out the floor. Accidently left the damaged plumbing so that when the water was turned on it flooded downstairs, let the rubble fill the rooms downstairs and badly scratched the timber floors so it had to be resanded (still scratched). Removal of all my furniture .. returned damaged. The wrong spa bath was ordered so they put the pump through the wall into ...Read more
the study!!! Plaster walls were cracked. Appointments were made with constant no shows, more that 2 yrs after the original claim and still unfinished, my health was affected and i had to let it go and live with the very, very unsatisfactory consequences.1 comment
Customer RelationsAustralian Seniors
Hi Linda,
I am sorry to hear that your experience with us was not to the standard that we would expect a customer to receive and we appreciate you taking the time to provide your feedback. We would l... Read more
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Peace of mind
Been with Seniors insurance for 3 years for my home insurance. Very competitive price. Had to make a claim about 2 years ago and they made the process so easy. Work was completed in a few days. Staff on the phone are always friendly and helpful and any enquiry I have had had been dealt with really promptly.
1 comment
Customer RelationsAustralian Seniors
Hi Kathleen,
It's wonderful to hear that we have been able to provide you with affordable cover, which has left you with peace of mind, and that your claim experience was met with ease. Thank you for... Read more
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MichelleMetropolitan Adelaide, SA
Great customer service.
I have recently searched for quotes for my car, home and contents insurance and was very happy with the service I received. I was also surprised at the speed I received a phone call back. It seems that these policies, as well as being cheaper they also gave better value. Impressed with the Sydney staff member, I wish I had gotten her name.
1 comment
Customer RelationsAustralian Seniors
Hi Michelle,
Thank you for your review. It's great to hear of the value that you have found in your cover and of the service that you received when speaking with one of our team members, which has le... Read more
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JohnGippsland, VIC
Great service
I have just completed the online quote system for both car; home and content insurance and was very impressed how easy the site was to navigate to navigate; and was ever more impressed with price - definitely value for money.
1 comment
Customer RelationsAustralian Seniors
Hi John,
It is a pleasure to hear that you found our website to be so user-friendly and that we can provide you with an affordable option that suits your insurance needs. Thank you for taking the time... Read more
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Find out how Seniors Home & Contents Insurance compares to other Home and Contents Insurance
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Margi D.Greater Melbourne (Inner), VIC
Clear explanations and a great price
Joanne was extremely helpful (and patient!). The new policy is much better value than what we've had in the past and we felt confident in changing companies for our insurance needs
1 comment
Customer RelationsAustralian Seniors
Hi Margi,
I'm delighted to hear that we have been able to provide you with an affordable policy, in which you have found value in and of the helpful service that you received when speaking with our t... Read more
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Gail C.Queensland
Great communication and listening skills
I feel the policy was good value and it was easy to set up new policy and compare the products that Australian Seniors have. I have also compared car policy prices for my nest renewal.
1 comment
Customer RelationsAustralian Seniors
Hi Gail,
Welcome to Australian Seniors! I'm pleased to hear of the value that you have found in your policy and that setting up your cover through our user-friendly online portal was met with ease. T... Read more
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FrankMount Warrigal
- 4 reviews
- 2 likes
- Verified customer
Brilliant service all done with a call by Australian Seniors Insurance
I just finished the insurance Quote online which i was impressed with the price, then the phone rang. I had a lovely lady from Australian Seniors ring me about the insurance and went thru it with me in detail. It was nice to talk to a real person so that I could ask questions as we went along. I was treated like I was important which made me feel nice and comfortable, well done Australian Seniors Insurance.
1 comment
Customer RelationsAustralian Seniors
Hi Frank,
Thank you for your fantastic review! I'm delighted to hear of the brilliant service that you received from our team member when following up your online quote, and that all of your question... Read more
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FranGreater Melbourne (Outer), VIC
- 3 reviews
Easy to follow instructions for quote retrieval.
Website is easy to follow and understand. Terminology is explained well. Great to read such impressive reviews. Good value for money. Very competitive price for home and contents insurance. Hope to have a long association with this insurer.
1 comment
Customer RelationsAustralian Seniors
Hi Fran,
Welcome to Australian Seniors! I'm delighted to hear that we have been able to provide you with an affordable policy in which you have found found in and that setting up your cover through o... Read more
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ChristineGoulburn Valley, VIC
Online home/contents- great service
I received my rnl which had increased by $400. I did the online quote and was contacted by a lovely lady (sorry I cant remember her name) who was able to take me through the policy and answer my questions and saved $70 a month
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
I'm pleased to hear that we have been able to provide you with an affordable policy and of the great service that you received when speaking with our team member. Thank you for taking t... Read more
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Questions & Answers
JohnMasked
What does 'Full rebuilding cover protection is not available' mean?
1 answer
Customer RelationsAustralian Seniors
Hi JohnM,
Thank you for reaching out. As we do not provide this at this time, I can organise for one of our team members to be in touch with you to discuss your query further. If you would like to be contacted, please reply to my private message with your contact details and I will arrange this for you.
Kind regards,
Alisa
Maddie McCowan asked
Do you insure houses on Norfolk Island. I have a NSW Seniors card
2 answers
Do you insures houses on Norfolk Island
Customer RelationsAustralian Seniors
Hi Maddie,
Thank you for reaching out. We are unable to provide Home and Contents insurance for residents located on Norfolk Island at this time. If you would like to discuss your query further with one of our team members, please send me a private message with your contact details and I will arrange for the relevant team to be in touch.
Kind regards,
Alisa
Kerryasked
Id like to hear from somebody who has had a claim and how it was resolved. Not just how nice and easy it was to take out the policy. I need to hear how their problem was fixed, & how well the work was completed. Have you any of those reviews please?
No answers
Details
Category | Home and Contents Insurance |
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Other Insurance Types Offered | Car, Funeral, Landlord, Pet and Travel |
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Customer RelationsAustralian Seniors
Hi Geoffrey,
can provide with an affordable option. We really appreciate you choosing Australian Seniors to provide you with this valuable protection. Kind regards, JessicaThank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received form our team whilst setting up your policy and that we ... Read more