Seniors Home & Contents Insurance

Elliot was very professional, helpful, ensured the home and contents insurance policy taken out was explained thoroughly, answered all questions. It was made much easier being able to talk to an employee of Australian Superannuation. The online process was easier to use than other insurance sites. However, I was very grateful for the phone call… Read more ·  1

received from Elliot from Australian Seniors Insurance. Being able to talk to someone without having to go through a half hour process pressing buttons on the phone to finally get to talk to someone. Thank you for valuing my time. Thank you for the excellent service provided.

I followed the link from this site to the Seniors Home Insurance website. I wanted to get a quote. However, I had to go through the entire questionnaire, even to get a quote. The questionnaire took about five or six minutes of filling in forms and providing personal information. At the end of it all, they refused to give me a quote because the… Read more

level of security I had installed was insufficient. The answer to this question was about 30 seconds into the questionnaire, so the website deliberately wasted several minutes of my time when it knew I was not relevant to them. This is a total disregard of my time and effort, and it's not a company I would ever consider doing business with.

As a side note, they also refused to spell my name correctly. Every time I entered it, they corrected it according to what they thought it should be. Yet another example of their total disregard for potential customers.

An Australian in Australia – Person was very efficient with explaining policy and very patient.

Found this to be an easy experience to set up my home and contents insurance renewal. Show reply

Everything was explained thoroughly and all my questions were answered promptly.Thanks Show reply

Thank you, a prompt phone call from, A S - Joseph, who clarified the Home & Contents policy details for my reference, thank you. The pricing seems competitive, and we trust an ongoing insurance association with A S. Show reply

Wonderful agent. Answered the thousand questions we asked. Because of this (and because they were much cheaper to go with,) we felt safe to purchase our home & content insurance. Show reply

I am new to Australian Seniors insurance and was very satisfied with the customer service given by Addican, polite, patient and helpful. I also saved $25 pmth changing from my previous provider and now have a better policy. Show reply

Australian Seniors imposes so many conditions in the PDS that when you have a problem and lodge a claim, you will find out your claim cannot be considered because of one of these conditions. The amount you can get for a burnt out motor is minimal relative to the premium paid for years without any claim.

In short, a direct lightning strike to our house resulting in loss of electrical equipment including solar panels and central heating. Lightning strike 7/3/26, claim lodged same day. A straight forward claim, no disputes. In total 11 weeks and 5 days to settle the claim. From our end - phone calls, emails, constant chasing up. From their end -… Read more

delays, losing receipts, multiple visits to inspect damage, stalling tactics, every email, report, settlement statement, returned ph call takes 3-5 business days. They would return our call by letting the phone ring once, then sending an email saying we missed their call - another 3-5 days. In the end, we opted for a cash settlement as they wanted us to sign direct, very dodgy contracts with third party workers. 11 weeks & 5 days for a cash settlement - no work has even begun on repairs. We signed off on the settlement amounts on the 8th & 13th of May 2026 with the understanding money would be processed and in our account within 5 days. Finally, 26th of May 2026 we chased them up again, as no money was in our account, to be told we are processing that today. Disgusting! Shame on you Australian Seniors. Let's not forget that the majority of your customers are older Australians. We have just been sent our renewal. We will not be renewing with Australian Seniors.

DO NOT GET Australian Seniors Insurance. Their insurance is under written by Hollard's Insurance, probably the worst service insurance company in history. In fact ASIC has already received complaints about their dodgy scam tactics in trying to get out of any claim. Also Australian Seniors Insurance uses Allianz for their Travel Insurance. They… Read more

will treat you as a fraudster as a friend of mine recently went through their claim system and was rejected due to their team of investigating detectives contacting my friend and using a video interview with him, against him. Steer well clear of Australian Seniors Insurance. I feel so sorry for Australian Senior customers. They are meant to be helping Seniors, but all they are doing is ripping them off. They want to take vulnerable people's money and then handball them to HOLLARDS. That right HOLLARDS are garbage. People thinking about this company DO NOT GO WITH with Australian Seniors. If you don't believe what I'm saying call their Claim line and see how long you spend waiting for someone to answer, then you have to listen to their Product Disclosure that's longer than the Novel War and Peace. The wait time is terrible and they do this on purpose so you will probably hang up and not put through your claim. The staff are poorly trained and frankly they are probably painting their fingernails or looking at the sports page on their mobile phone. I had to go through this scam to make a claim. And in the end I gave up and fixed the issue myself. Of course, that what their strategy is, make the customer pay and never help them with their claim. I wouldn't worry though as their are a multitude of insurers out there but be mindful CBA and Real Insurance also use Hollard's. YOU HAVE BEEN WARNED!

I rang regarding questions on a quote and had a very helpful operator that talked me through every Australian Seniors.question. Their qupte was a lot cheaper than the police I was due to renew as well. Well done Show reply

Kieran was very helpful and had great customer contact skills. He was very thorough in his explanations and gave several different options for our home and contents insurance. Show reply

Our Policy was extremely good value (compared to our renewal with our existing Insurer) and easy to setup with Kieren's (Customer Service Rep) telephone assistance. My research in reading the PDS and other salient documents located on the website were easy to understand. They therefore enabled me to decide the Policy choices would fit our family needs. Show reply

Great experience with my consultant. She was very thorough. And I am very happy to have made the change. Also I've saved a lot of dollars by doing so which is important as I am now a pensioner. Show reply

Positive precise professional understanding answers to all my questions in a respectful polite manner. Allowing me to obtain the policy I required at the best possible price. Show reply

Everything was explained and links to how to calculate various values easy to find and utilise. Finally after filling everything out (so easy and straightforward) I called and had a great friendly and super useful conversation about the insurance. I also checked reviews and was pleased with what I read, all of which gave me confidence to proceed.… Read more ·  1

This feeling confident is no small matter, and I was already worried at my ability to find a new and better insurer, but so glad I didnt just accept the outrageous orice my current insurer quoted. Thank you Australian Seniors making this easier and affordable.

I called and spoke on serval occasions to Joshua , who was extremely patient knowledgeable and efficient. He helped me understand and feel confident and comfortable to move 3 of my policies to seniors insurance from Apia. Show reply

The people I spoke with were clear and easy to speak with. The premiums were equal to or better than the competition. I feel that if I need to make a claim, that they will be easy to deal with. Show reply

I compared my current Home Insurer Policy with Seniors Policy and found it financially much more cost effective. After discussing this with Nick, who was very helpful and patient, I decided to transfer to Seniors. Show reply

Very informed, patient and thorough advisor. Very helpful in explaining the policy coverage and excess details. A quite pleasant and informative interview action. Bill Walker Show reply

Firstly I liked that a real person answered the call after 1 minute and I didn't have to speak to a robot asking me to press 12345.....Secondly the guy I spoke to ,was very good answered all my questions more than once .He made the whole experience simple and easy .Very professional .Within 10 mins I was convinced that its the insurance I needed at a price much cheaper than my previous insurer .Thank you Rita Degiovanni Show reply

Kieran was exceptional today. His Customer Service skills are outstanding. He was very thorough with going through the form I had filled in online. He was patient and just very good at his job. Thanks Kieran. Show reply

I changed from another big company, and saved over $2000 swapping to Australian Seniors insurance, for home and contents. I don't know how good their claims process is, but having not made a claim in the last 30 years, i will probably never find out. Show reply