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Youi Home and Contents

Youi Home and Contents

4.1 from 1,111 reviews

Reviews

(756)
(119)
(22)
(22)
(192)
  • Value for Money
    4.3 (154)
  • Transparency
    4.2 (104)
  • Customer Service
    4.6 (153)
  • Coverage Type
    • Home & Contents (118)
    • Contents Only (21)
    • Home Only (18)


Mel S.

Mel S.South East Queensland, QLD

AVOID Youi insurance - they aim to never pay out!

published
Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeDuplex
Claim MadeYes
Type of ClaimImpact at Home
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Claim DateFebruary 2020
See all answers

Annalese dean

Annalese dean

  • 2 reviews

Terrible company, from the start they don't want to pay.

published

Please, choose a different company. I've been with youi for a while now, when I made a claim, from the start they tried to find ways to get out of paying. The point of having insurance is so you don't have to stress about things happening. I wish I chose a more reputable company. I've paid every month, even after the incident, to not be covered. Thank you youi for taking my money, and screwing me over.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimTheft
Claim Resolution Time3+ months
Claim ApprovedNo
Claim DateJanuary 2020
See all answers

contents

published

Have only just taken out this owner contents insurance
I spent a delightful few minutes with the lovely operator setting up
just what I wanted I find all Youie staff extremely easy to deal with

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeVilla
Claim MadeNo
See all answers
Greg

GregSydney Surrounds, NSW

  • 2 reviews

Absolute rip off

published

Currently with NRMA insurance paying $1700.00 per annum got a quote from YOUI to be told the premium would be $9000.00 per annum. Their adds quote that they are saving everyday Australians money on their insurance. Not sure what they are doing.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

happy user

happy user

  • 2 reviews

Just changed to Youi for Home and Contents, after having a vehicle with them for a few years.

published

Had a car claim with Youi a few years back and raved about how easy they made it. I've just changed my home and contents policy to them, and saved $520.00! I read all the Product Disclosure Statement and compared to my current provider, and was satisfied I wasn't going backwards in cover. Got 20% saving on due to vehicle being insured at the same address.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Arnie

ArnieGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Absolutely Appalling Service - Honestly the worst company that I had to deal with

published

Been a customer with YOUI for 2 years, made no claims or calls. When i wanted to cancel my policy, the guy I spoke to over phone reduced my premium without my knowledge. When I cancelled my policy anyways after 1 day, they calculated my prorated outstanding balance based on the reduced premium. Such crooks who dwindled me out of 100$. Customer dis-service at its best.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Unhappy Camper

Unhappy CamperSYDNEY

  • 2 reviews

Absolute joke of a quote process

published
Transparency
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Very friendly assistants very helpful easy to understand was a great experience for me

published

Yes very easy to set up very friendly and helpful easy to understand mind at ease now good price very happy with youi insurance company would recommend to family and friends

Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Adam Johnston

Adam JohnstonHunter Region, NSW

Youi bad experience

published

Paid 1200 dollar excess and was told I will get it back when claim is complete.house exploded full of sewage (council's fault).didn't get a call back so decided to ring them 18 months later only to be told council weren't liable(They paid out neighbours house with same problem) and I've done my 1200 and my no claim is gone.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimEscape of Liquid
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateApril 2018
See all answers

Great savings

published

Spoke to Stuart Cordingly who was extremely helpful and patient with us to work through changing four policies to Youi. The savings were amazing as we are going to save $1400 per year. As pensioners we really appreciate any saving day to day. Have highly recommended Stuart and Youi to family and friends as we can’t believe how much we saved. Also the rewards of cheaper petrol were a surprise too. Very happy customers

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeOther
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Lyell A.

Lyell A.Perth, WA

  • 2 reviews
  • Verified customer

Won't be back. Expensive and won't refund doubled up insurance

published
Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Mikeyg

MikeygSouth East Queensland, QLD

  • 7 reviews
  • 1 like
  • Verified customer

Most Expensive Quote

published

I rang Youi Insurance and spent 30 minutes 18 December 2019 going through the criteria only to find out the policy was going to cost $1,402.10 for $125,000 cover. I finally bought a policy with RACQ for the same cover for only $316.76. I don't understand why YOUI have such good reviews.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeTownhouse
Claim MadeNo
See all answers

Jamie P.

Jamie P.Central Queensland, QLD

More cover for a better price

published

I was looking to include contents to my home insurance and thought to get a quote from Youi as I had already saved a bunch on my car insurance and had received fantastic service through the assistance. Well, not only was the quote cheaper than my current insurance, I added contents and still saved over $500. Customer service is great and it's awesome that you only deal with one person. Locky was easy to chat to and explained everything clearly.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Clive

CliveMetropolitan Adelaide, SA

Better Cover Better price

published

New Customer since August 2018. Old providers were getting to expensive and although I have been loyal to my previous provider I felt I should try for a better deal. Youi did just that.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Best Price,Best Service

published

Took out car insurance with Youi initially due to best price and Australian based offices and call centre, then the hail hit Jan 2019 and 1 phone call and was sent to their assessing centre which had been set up at Smeaton Grange, drove in and was assessed in 15 minutes, had to leave car their due to extent of damage was offered a Taxi home, had a call from Panel shop the following day and had car repaired and back within 7 days of damage, other people through other companies were still without a car waiting to be assessed.
I then tried Youi for home & contents insurance and they got me better cover for $1,000 less per year.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Brian J

Brian JSydney, NSW

  • 4 reviews

Great service from Amanda

published

Policy easy to set up on line but I had a couple of questions that a phone call to Amanda quickly resolved. Amanda was knowledgeable, personable, fun to deal with.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeTownhouse
Claim MadeNo
See all answers

Ben Jones

Ben JonesGreater Melbourne (Metropolitan), VIC

great sevice great company !

published

Extremely happy with the people I dealt with. I’m new to this company and they were really easy to talk to and the premium cut mine in half From my current insurer. I was a bit unsure about them as I’ve been with my other insurer for about 20 years but I’m super happy that they have saved me the hassle and the money !! Well done Youi ! What a great company !

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Bruce Squelch

Bruce SquelchDarling Downs, QLD

Great service

published

Craig was super helpful insetting up an unusual house & contents policy and even helped me get a 20% reduction on portion of it. Tash was also helpful with other policies.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Great

published

The best part about the hole set up was I was talking to an Aussie. . What a bonus!!! It is so nice to understand and be understood when you are dealing with your hard earned money . Thank you again

Coverage TypeHome & Contents
Property TypeTownhouse
Claim MadeNo

Margaret Oxley

Margaret OxleySouth East Queensland, QLD

  • 2 reviews

Shelley knew just what i needed to do

published

Was an easy change going from 2 separate policies to one. Shelley knew just what to do and was easy to communicate with. She was very efficient and knowledgeable about the products which made the process seamless. I have been with Youi many years and always found them to be easy to deal with.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers

Page 1 of 56

Questions & Answers

Robyn C.

Robyn C.asked

does home insurance cover damage to solar panels in a hail storm

1 answer
Fair Go
Fair Go

You would need to specify cover for the panels and some insurers wont offer cover others will charge substantially more. Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.


Di T

Di Tasked

Do you charge extra if premium is paid monthly?
Does Flood cover flooding from rivers, lakes or concourses?
Is your Accidental Damage cover on contents only or building and contents and is it for full sum insureds or limited?

2 answers
Mikeyg
Mikeyg

Sorry. I was a prospective customer. I don't work for YOU I. You will need to call them, get a quote or download the PDS document.

Fair Go
Fair Go

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.


Libby D.

Libby D.asked

Hi my name is Elizabeth I am looking a getting a quote on contents insurance for 70,000 and also car insurance. I live in Queanbeyan NSW

3 answers
Brian J
Brian J

Hi Libby D. Main reason for insuring my contents with Youi (for the first time) was a recommendation from Choice magazine (May 2019 issue). Youi were competitive on price and received a good rating (80/100) in the "complaints" category. I can't comment about car insurance but I'll be considering them.

Fair Go
Fair Go

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge. bye

Fired Up
Fired Up

You can contact them directly for a quote


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