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Youi Home and Contents

Youi Home and Contents

4.0 from 1,235 reviews · View Statistics
See the Best Home and Contents Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Youi

Reviews

  • Value for Money
    4.0 (263)
  • Transparency
    3.9 (210)
  • Customer Service
    4.2 (262)
  • Claim Resolution Time
    • <1 week (10)
    • 1-2 weeks (6)
    • 2-4 weeks (5)
    • 1-2 months (5)
    • 3+ months (7)
  • Claim ApprovedYes (24) · No (14)
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Customer
Customer
  • 2 reviews

Unhappy with the very long wait.

published

Rang them today about a renewal. The phone call took over half an hour to complete and was told by two people that it was Friday afternoon and they were busy and I had to expect to have a long wait. Very unhappy with the very long process as my time IS IMPORTANT. I will NOT be renewing next year.

Value for Money
Transparency
Craig
CraigSydney, NSW
  • 2 reviews

Outrageous quotation system

published

Misleading online quote system forces you to provide a mobile number which they then immediately call you on without giving you the quote price.

On the phone you are then inundated with personal questions (half of which you have already provided online) and then start diving for deeper personal info all completely unrelated to insuring a home and/or contents.

Based on how outrageous their prices end up being I can only assume Youi survives solely as a data mining company that will on-sell you information to 3rd parties.

My advice. Don't waste your time with them.

Value for Money
Transparency
GARY
GARY
  • 8 reviews
  • 8 likes

Cheap & Nasty Repairs

published

We had a damaged garage roller door replaced by YOUI insurance. The Sub- contractors were very unreliable, appointments we made by YOUI. Contractors either turned up late or not at all. When the Roller door was replaced, YOUI contractors replaced it with a cheap noisy Roller door. This was brought to the Sub-contractors attn. Who told us there was nothing he could do to fix it. The Ambrose (Youis Rep) inspected the Roller door and acknowledged that it was a cheap import and the skin was bouncing against the frame causing the noise when going up and down. Youi was Notified, they ignored our complaint and stop returning our calls.

Value for Money
Transparency
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Jon
JonAustralia
  • 7 reviews
  • 6 likes

ridiculous quoting system. Don't bother.

published
Incentivised Review No
Coverage TypeHome & Contents

Home / contents

published

Great company to deal with but once they think they have you as a loyal customer no claims over 4 years renewal doubles In price found Sure Insurance same as youi original price

Value for Money
Customer Service

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Bungle
Bungle
  • 24 reviews
  • 47 likes

Ridiculously expensive

published

My recent claim experience with Shannons has lead me to be motivated to shop around.

I spent close to 40 minutes on the phone to obtain a quote to compare with my current Shannons policy - after 40 minutes I was told my premium would be close to $9000 per annum with a $500 excess. For comparison, Shannons is $1930 pa with $500 excess.

No matter how bad Shannons is, at least they're not unaffordable, Like Youi.

Value for Money
Transparency
WGB
WGBGreater Melbourne (Inner), VIC
  • 3 reviews
  • 5 likes

Unbelievably expensive

published

I'm not sure what their insurance coverage is like as we never got that far, but we were seeking a cheaper home and contents quote. AAMI had just put ours up almost 20% to $2,300. Others were anything from $950 (Budget DIrect) to $1900 (Suncorp). Youii? $10,000 just for the home - we didn't even get to contents. Four bedroom, average home. MIND BOGGLING. Those ads with "real people" who have saved $$$ are clearly not real.

Value for Money
Transparency
Gurinder
GurinderSydney, NSW
  • 3 reviews
  • Verified

Very pleased to be a Youi customer

published
Value for Money
Transparency
TRM
TRMSouth East Queensland, QLD

One star as I can't do no stars. Worthless.

published

House and content insurance. Next door neighbor had a house fire, our house was inundated with toxic smoke from the fire, Youi offered NO HELP as their policy does not cover smoke and soot damage. Fire insurance that does no cover smoke and soot, what a joke. "Well save you", pigs crap! They could have made a claim on the neighbors insurance anyway, at no cost to them. Absolute disgrace! Do not believe an of their PR crap! It's only about them saving their dollars, instead in helping you out!

Value for Money
Transparency
Home and Contents Insurance

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Mitch M.
Mitch M.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 7 likes

Online Quote Turns Into Endless Spam

published
Value for Money
Transparency
Ocky
OckySydney, NSW
  • 13 reviews
  • 4 likes

The advisor Holly Lynch was great

published

I spoke to Holly at length regarding changing our insurance to Youi. She was extremely thorough, professional and friendly.
Unfortunately we didn’t end up switching as our original policy was able to
match the coverage, but it was a pleasure to deal with Holly & I will def consider Youi next time.

Value for Money
Transparency
Unfair Youi Claim
Unfair Youi ClaimSouth East Queensland, QLD

Storm Damage and collapsed Ceiling

published
Value for Money
Transparency
Jay Z.
Jay Z.Greater Melbourne (Inner), VIC

very bad customer service

published

Just got a phone call to discuss the quote today and the customer service lady called [Name Removed] was not happy when I refuse to provide residential address and she insists this is part of the process to get the quote and if I don't provide they won't give me a quote. I do not understand why you need my residential address as this is for my rental property and it has nothing to do with my home address. you can ask me all the details once I sign up with you but not to grab so much information from customers beforehand!!! she then hung up on me!! what a customer service!!. go elsewhere never use Youi.

Value for Money
Transparency
TIM
TIMMid North Coast, NSW
  • 10 reviews
  • 7 likes

Cannot get a quote without been harrassed

published
Value for Money
Transparency

Water penetration and damp issue claim

published
Value for Money
Transparency
Home and Contents Insurance

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Read more reviews - page 2

Questions & Answers

Graham McKnight
Graham McKnightasked

Will my Home contents cover the replacement cost of my new hearing aids that cost $10800 for both

1 answer
GARY
GARY

I have no idea. I don’t work for YOUI.

Greg H.
Greg H.asked

If a rodent chews though my pipes am i covered

1 answer
Bungle
Bungle

Read their insurance policy. https://www.youi.com.au/getpds?riskType=BUI

Kevin
Kevinasked

Currently looking to do some insurance work for this company as i am a painter and decorator just wondering whats the best way to contact

No answers
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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents and Motorcycle
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