Youi Home and Contents

Don’t have in claims in 20 years been quoted almost triple the price of my current insurance (car/ home) don’t know way customer service mansions that’s how’s the system works

My house is insured with Youi insurance. I recently made a small, genuine claim due to the recent weather event on or about 4th July, 2022. My claim was not honoured as they said it was the design of the house that was at fault and that it would happen again. This is not the case as the water entered and damaged the house as an act of God due to a severe weather episode. No water has since entered the house since. All of this was documented and photographed. Also, it took them forever to assess & process the claim. I would not recommend these s...

After completing in a comprehensive and extensive online questionnaire Youi sent me a quotation with (concealed/hidden) 'extra' conditions greyed out in a black box at the bottom of the quotation email which gave them an excuse to inflate the price when I tried to buy the policy. The final premium rose by over $200 when I answered their 'extra' questions which as far as their liability is concerned should not have altered the price given the original bank of questions. Needless to say, I did not buy a policy from them as the extra premium and shifty practice raised major concerns about their reliability in the event of any claim. Beware!!!

Spent an hour on the phone today when all I wanted was a quick home and contents quote. They just asked the same questions I had previously answered on the phone. Complete waste of my time. They want to create a friendly environment but nobody I repeat nobody wants to spend an hour getting a home and contents quote

I contacted Youi to get a quote for home and contents insurance after receiving my current insurers renewal premium which was $1300 for a year. I had already got quotes from other insurers which were between $1350 and $1650 pa. The Youi representative came in with a quote of $7000 !!! which included a 20% discount for having car insurance with them. I asked him if there was an error in the calculations as other companies were thousands of dollars cheaper with exactly the same information and he assured me there wasn't and it was something to do with living in a rural town. Needless to say I did not take up Youi's offer.

Untrustworthy!!
I had Hail damage to an outdoor patio roof during COVID. Decided to wait to make a claim. Initial call Oct 2021. Pay the excess before anything can happen m. Have had 2 men arrive to check and quote and some emails discussing colours of roofing for replacement. No one ever contacts me unless I call or email. Even then this is limited and it usually a voicemail is left with no follow up received. No assistance or empathy just “ sorry we have taken so long” I hope these people find empathy. They have no idea how much people suff...

If you want to do a quote online, don't bother, they will get you so far and then insist on calling you. Part of the quote is to get a pin sent to your phone - apparently for them to then reveal the quote. Not so, it is so that within less than a minute they call you. If I wanted to speak to someone or follow up on a quote, I would call. Then over the course of the day, they called not once, but 3 times - so very intrusive.

The reviews here don't lie, YouI are TERRIBLE for home insurance, basically criminals happy to take your money and not pay out obvious claims from the recent storms. I'm surprised they haven't been shut down yet after previous law suits from ASIC and the like. Shady company, awful customer service, will find every which way to dodge a legitimate claim, they alter building assessment reports to suit themselves, honestly please don't use this "company".

I assume the majority of these positive reviews are from people who have never made a claim.
After suffering damage to our pool as a result of the Melbourne earthquake last year we required immediate filter pipe repairs to fix a rapid leak.
Youi sent “independent” civil engineers to inspect the damage and despite thorough details and photos provided by the expert leak detection company, insisted the leak was due to “unrelated circumstances”. We have had to pay for the repair up front to prevent any further underground damage occurring with no s...

I had a claim and instantly the investigator was pretending to be a police officer, making threats and was racist. The he started with the inappropriate questions.

Needless to say they denied my claim as i thought it inappropriate to ask why i didnt live with my wife as we went through a break up and it was a very upsetting time. So they kept pushing and denied my claim as i would answer why. I have a clean record, no claims, have a fulltime job, haven't made a claim in over 10 years, but they use that as the reasoning. Maybe because I'm aboriginal ? and live it a rubbish neighbourhood.

I bought Building (Comprehensive) insurance plus H&C, CTP and Comprehensive Motor insurances with Youi. My home succumbed to a landslide in Apri'22 due to continuous heavy rains in NSW. Youi after doing the asessment rejected the claim stating the retaining wall as defective and non-compliant with building code. There were no issues with the retaining wall. Youi failed to make safe my property and wouldn't pay for extended temporary accommodation for my family. Yet you were happy to take my money when I renewed my policy.
They stuffed us around for 5 weeks moving us from place to place. Terrible experience! Dishonest company. There is no point signing a contract with these guys.

We have a home insurance with youi. The home is at bridgemam downs, QLD 4035. The home was damaged badly by the storm in Brisbane in February 2022. We reported to youi and made claims accordingly with a lot of photos. It is more than a month since then, we are still waiting to hear from youi. It is getting very frustrated as you could understand.

Most websites give you a price once you put your information in. Not Youi. I purposely have NOT contacted them for a number of years because they DON'T give a price online and call you. They read a whole lot of information to you (which is only relevant IF you buy the policy) so not necessary for them to spend 20 minutes to read it out to you. Then they give you a price which is NOT cheap ($1374 compared to $831 from Qantas Insurance). AVOID

5 weeks after storm damage and they still haven't sent an Assessor to my water damaged house, they won't respond to emails / online portal messages, no loss of rent paid yet, and I now have huge doubts if they will even pay the claim after I now see all the negative feedback here in these reviews. Not expecting anything now from these scammers.

Storm damage to my property from last October. Very prompt in getting out an assessor and repair quote written up. When decided to proceed with damages and pay the excess, company turns around saying youi builders wont do the work as no warranty. Said I was happy to proceed without warranty (given the house is old).
They have then decided they will NOT FIX the house, and says they will only pay me out, minus the excess. I find a different builder who says the damages that were quoted were no where near enough. Sent them a new quote from a local builder to which it was rejected.
A storm damaged property with insufficient funds to repair. Truly a dishonest company.