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Youi Home and Contents

Youi Home and Contents

4.1 from 1,126 reviews

Reviews

(764)
(121)
(23)
(23)
(195)
  • Value for Money
    4.2 (166)
  • Transparency
    4.1 (116)
  • Customer Service
    4.5 (165)
  • Coverage Type
    • Home & Contents (126)
    • Home Only (24)
    • Contents Only (24)
Shiv

ShivSydney, NSW

Perfect

published

I was happy with the service provided by Sid. All details about the policy were explained and discussed. As most of my policies are with Youi, could also save and get some discounts on my policies.

Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
Ryan B.

Ryan B.Wide Bay-Burnett, QLD

The ad isn't a lie. I saved heaps of $$$$

published

Jess saved me over $700 over 5 policies and made it easy. The app is an awesome way to keep track of the policies as well . Jess scheduled the calls over a few days to make it easy and was awesome to deal with

Transparency
Customer Service
Value for Money
Coverage TypeContents Only, Home & Contents and Home Only
Property TypeHouse
Claim MadeNo
See all answers
Mark

MarkSydney, NSW

  • 5 reviews

Worst Insurer Ever

published

Our house was flooded in the recent storms. Water was so high outside it was coming through the walls which later created black mould which You sent people out to rip out. We have holes all through our house. They later refused to insure it. Said the house was too old and didn't meet modern day housing codes. Never insure with these people. They aren't fixing anything even after ripping our house apart.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim ApprovedNo
See all answers
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Scott

ScottSouth East Queensland, QLD

New Customer and very, very happy

published

I was searching for a new policy for our brand new home and Youi were great.
Keven my sales consultant was friendly, helpful and was a pleasure to work with to get the best quote I could for my first time with Youi
Thankyou

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

customer service

published

Policy good value, easy to set up and courteous service. This is first time with youi. would recommend company to others if all service is this good in future. thanks

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
gary

garyPerth, WA

  • Verified customer

Polite and professional service

published

New customer.
Other companies were difficult to obtain quotes from online.

The guy that rang me knew his stuff ( Tom Duffy ) and was extremely polite and professional.

Setting up the policy was a little painful but that was due to my circumstances as they're not the typical enquiry.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeDuplex
Claim MadeNo
See all answers
sandra murphy

sandra murphyFar North Queensland, QLD

Excellent customer service.

published

This is a new policy. Appreciated the effort of sales advisor to accomodate my limited budget. Hopefully, the policy cost remains the same next year, on a fixed income, expenditures become a serious consideration.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
Matt

MattCentral Highlands and Goldfields, VIC

Awesome customer service experience

published

After 13 continuous years of insurance with another provider I’ve now swapped to Youi based on the customer experience and comparable price. Great customer service / awesome sales advisor experience. Will be recommending Youi to friends and family.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo

The reviewer stated that an incentive was offered for this review

HAPPY CUSTOMER

published

Easy to set up. Good customer service given. I refer others to try Youi. Very competitive with their rates. All my questions were answered. I am covered by a policy that suits me now and can easily be adapted later.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Home and Contents Insurance

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Anja S.

Anja S.South East Queensland, QLD

Relieved to be covered after an oversight on my part

published

I have now had the policy for a day and breath a sight of relief to be covered by a policy I hope I won't have to use. I was helped by a two different customer servicee people who were very helpful and patient with my questions. All was mailed to me but I did not see until I left a message and noticed Dani had already completed all yesterday. Thank you

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
Seb

SebSouth East Queensland, QLD

Youi, we get you! Well you lost me

published

Was looking for house insurance, after about 10min spend in Q and another 5 wasted with the operator, to get told that they can't cover me because... I'm to close to the "sea". Closest beach or creek is 7km away according to google maps (WTH?)

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeOther
Claim MadeNo
See all answers
Tracey C

Tracey CNorthern Region, NSW

  • 2 reviews

Contents Insurance

published

I have been a YOUI customer for quite a while now with various policies. I had changed my contents insurance to another provider a few years ago because they were cheaper. I received my yearly renewal and found it had increased by roughly $140pa from last year so decided to see what YOUI would cost. From beginning to end of the phone conversation ie from quote to acceptance the YOUI consultant, Ruth was amazingly helpful and knowledgeable. Very happy to have all my policies in the one place and bonus saving roughly $300 a year.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeHouse
Claim MadeNo
See all answers
Sandra

SandraGreater Melbourne (Outer), VIC

Excellent customer service

published

Tyson from Youi is extremely professional, helpful and respectful. I highly recommend him for your insurance. Best price and service I have ever experienced with an insurance company. Thanks Tyson

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
Heena S.

Heena S.South East Queensland, QLD

Fraud! Refuses Storm damaging by citing poor workmanship on a council approved property

published

Do not take insurance with YOUI. They do not cover natural calamities and try to refuse your claim by citing poor workmanship, even though its caused by storm. They do not make you aware at the time of selling you the policy. If you dispute the claim citing incorrect reason, they find a new reason to reject your claim. In the end, they simply want to refuse your claim.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Claim DateFebruary 2020
See all answers
Ashes

AshesWinmalee

  • 2 reviews

Terrible Insurers

published

I have over 7 policies with Youi costing around $6500 per year. Our house had water coming through the walls, roof & floors in the recent storms. This caused all sorts of damage. The Youi assessor came out and said we have an old house that doesn't meet up with todays building standards. The pitch of the roof is wrong etc. I wonder if it burnt down whether it would be insured because of the pitched roof or it had old wiring. The roof looks normal to me. House has never leaked before. Waste of money. Why do we pay these leeches. It will cost them in the end because I'm changing all my polices to another insurer.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Claim DateFebruary 2020
See all answers
Home and Contents Insurance

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Mel S.

Mel S.South East Queensland, QLD

AVOID Youi insurance - they aim to never pay out!

published
Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeDuplex
Claim MadeYes
Type of ClaimImpact at Home
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Claim DateFebruary 2020
See all answers
Annalese dean

Annalese dean

  • 2 reviews

Terrible company, from the start they don't want to pay.

published

Please, choose a different company. I've been with youi for a while now, when I made a claim, from the start they tried to find ways to get out of paying. The point of having insurance is so you don't have to stress about things happening. I wish I chose a more reputable company. I've paid every month, even after the incident, to not be covered. Thank you youi for taking my money, and screwing me over.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimTheft
Claim Resolution Time3+ months
Claim ApprovedNo
Claim DateJanuary 2020
See all answers

contents

published

Have only just taken out this owner contents insurance
I spent a delightful few minutes with the lovely operator setting up
just what I wanted I find all Youie staff extremely easy to deal with

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeVilla
Claim MadeNo
See all answers
Greg

GregSydney Surrounds, NSW

  • 2 reviews

Absolute rip off

published

Currently with NRMA insurance paying $1700.00 per annum got a quote from YOUI to be told the premium would be $9000.00 per annum. Their adds quote that they are saving everyday Australians money on their insurance. Not sure what they are doing.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
happy user

happy user

  • 2 reviews

Just changed to Youi for Home and Contents, after having a vehicle with them for a few years.

published

Had a car claim with Youi a few years back and raved about how easy they made it. I've just changed my home and contents policy to them, and saved $520.00! I read all the Product Disclosure Statement and compared to my current provider, and was satisfied I wasn't going backwards in cover. Got 20% saving on due to vehicle being insured at the same address.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Page 1 of 57

Questions & Answers

Robyn C.

Robyn C.asked

does home insurance cover damage to solar panels in a hail storm

1 answer
Fair Go
Fair Go

You would need to specify cover for the panels and some insurers wont offer cover others will charge substantially more. Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.

Di T

Di Tasked

Do you charge extra if premium is paid monthly?
Does Flood cover flooding from rivers, lakes or concourses?
Is your Accidental Damage cover on contents only or building and contents and is it for full sum insureds or limited?

2 answers
Mikeyg
Mikeyg

Sorry. I was a prospective customer. I don't work for YOU I. You will need to call them, get a quote or download the PDS document.

Fair Go
Fair Go

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge.

Libby D.

Libby D.asked

Hi my name is Elizabeth I am looking a getting a quote on contents insurance for 70,000 and also car insurance. I live in Queanbeyan NSW

3 answers
Brian J
Brian J

Hi Libby D. Main reason for insuring my contents with Youi (for the first time) was a recommendation from Choice magazine (May 2019 issue). Youi were competitive on price and received a good rating (80/100) in the "complaints" category. I can't comment about car insurance but I'll be considering them.

Fair Go
Fair Go

Youi is the only insurer with a criminal record with 15 charges and 15 convictions. Youi was investigated by the Royal Commission Inquiry and ASIC for not paying claims. Forget Youi as they are not worth the risk and considering Youi Aust. just sold of their NZ division and Youi Australia is for sale as well, you be the judge. bye

Fired Up
Fired Up

You can contact them directly for a quote

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