1,539 reviews
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I took out a policy today with Youi ,they were so friendly and helpful,They saved me over $200 a month, on a competitor i had been with for over 40years, i would Highly Recommend Youi anytime,Thank You Youi. Show details
Reviews with attachments
Excellent service! – Excellent and prompt service! I thank two offices, Tiana and Ban. Tiana prepared everything, but I had to talk to my Boss (my wife). After approval, Ban finalized my insurance payment to my satisfaction. Thank you very much Michael Show details
Nice customer service – Spoke to Nat what a lovely guy, very pleasant & helpful thanks so much Show details
I’m a new policy holder and pleased to join the YOUi family – They answered all my questions and gave me reassurance that what I required would be included in the policy. They had time and patience and called me back on the time and day prearranged. My needs were met. I didn't have anything to compare it with so don't know if the price was cheaper. They were friendly on the phone. Show details
- +5
Beyond expectations! – We could not have had a better experience with our assessor. Sean was the first on site in our area to assess our flood devastated shack following the 22/23 Murray River floods. We were previously led to believe that this event would be a nightmare with our insurer and it could not have been any further from the truth!. Sean was genuinely… Read more
compassionate and reassuring from day 1. He provided everything he promised quickly and efficiently, and went over and above to make sure we were satisfied with every step of the recovery process. Every other shack in our area (20 + shacks) are still waiting on their insurers to resolve and settle their claims!. Sean has totally restored our faith with this insurer. We have just gladly renewed our policies on 4 properties as a result. Thanks again for making this very difficult and distressing time so much easier for us!
- +3
NYE Bushfire destroyed my home, but thanks to Youi I felt cared for and protected – I was one of the people who lost almost everything in the Black Summer Bushfires on the NSW South Coast. I was also lucky enough to be insured by Youi. While other insurance companies deferred to the government disaster clean up, I was one of the lucky ones, covered by Youi. My entire property was cleaned up by the end of March, many months before… Read more
my neighbours.
One thing that really stood out for me, was how they showed genuine compassion. Whether through the regular calls from Hannah at the office in claims, or Haydon the assessor. Every step through what was a very difficult and emotional experience, was handled by their team with the greatest care. I've attached one such example, where Youi provided for bright blue shade cloth to cover the fencing around the house prior to demolition. Why? Because I was scared the injured kangaroos I'd hand raised, who were already highly stressed, might injure themselves further on the fence. Youi worked with me, to ensure I was a happy customer (as happy as I could be under the circumstances anyway).
If you are unlucky enough to lose your home, Youi's policy provides for 20% of the insured sum to cover demolition and removal and trust me, you WANT that. Many insurance companies only have 10% cover. Read your fine print folks. On the negative side, Youi's home insurance is pretty standard and won't cover things like fencing or water tanks (thank you to all who donated to Red Cross for helping me buy new water tanks), but in my experience, I still think I'm a winner being insured with a company who not only follow through on their policy promises, but do it with kindness, compassion and understanding. THANK YOU YOUI.
P.S. Get a valuation done on your home and ASK THEM what it would cost to build it again now to current standards. Then add 10% to help cover things like DA Applications and all the other hidden costs. Do the same with your contents. When you calculate it, you're probably only thinking of big ticket items, but when you have to purchase absolutely every single thing for a home, all those small items add up. Many of us are underinsured and an insurance company can only pay you for what you've covered for.
I'm so thankful I was insured with Youi when this disaster happened. So many properties weren't cleared until June/July when I was way ahead and already getting my new build approved by then. Thanks Youi and BIG BIG thanks to Hannah and Haydon.
Huge annual premium increases... Lies and massive corporate profits. While they say that the cost of claims is increasing, their annual reports show their "operating profit more than doubled on account of favorable weather conditions" and "strong premium growth". While they say they value transparency and honesty, my experience has been the opposite. Show details
Latest follow-ups
Made a claim today. Advisor was extremely helpful and courteous. Made the claim process so far very clear and straightforward. Would highly recommend service to date Show details
Follow-up · Claim settled very quickly. I am very satisfied and impressed with the professional way the claim was managed. Would highly recommend Youi.
Positive reviews
Shortly after the loss of a beloved family member, a tree in my backyard was struck by lightning and split halfway down its trunk. According to the terms of my policy, this did not qualify as an insured event as there was no direct damage to the structure of my home. I expressed by frustration at the irony of the fact that if I took no action, the… Read more
tree would almost inevitably fall onto my house, cause extensive damage, and ultimately cost Youi far more than the sum of my original claim, had it been honoured. A compassionate and lateral-thinking claims advisor actually suggested that I escalate my case to a complaint. Youi came to the party and made a goodwill payment that covered the costly removal of the tree, less my excess. They could have simply denied my claim, and I would have grudgingly accepted it. This kind of customer-first service is almost unheard of. I cannot recommend this company too highly. Every person I have dealt with (Chanel, Madison, Gill, Kelsey) has been exemplary. To all Youi employees, you can hold your head high and feel proud to be working for a company with great values.
Dealt with Jack - unbelievably easy to speak with - professional, knowledgeable, patient and polite. I was so impressed with how easy he made the whole process. Ended up insuring house and contents and 2 cars. He saved us a LOT of money. Thanks for making what could have been a very stressful excercise, so rewarding. Great job!! Show details
Initial contact and assistance could not have been better. Moved from another provider who was over $300 a month more expensive. After this experience, 2 cars will also be insured with Youi very soon. Show details
Negative reviews
I have just cancelled our home & contents police which we held for 4 years. It was roughly $1500 more expensive than other polices however we had it as we were covered (or so we thought) for our granny flat which is an airbnb. When discussing a renewal price hike of nearly $1000 they said we were not covered for our granny flat/airbnb and never… Read more
were. When taking out the policy I remember spending a long time on the phone with the gentleman and explained in detail what we required in our insurance. What a waste of time and money that was. So, in the last 4 years we have paid roughly $15,000 without claim. The attitude today when I asked why the policy does not have our requiements listed and why wer are not covered for our specifi needs I was put on multiple holds and got little explanation, no aplogies, nothing really except apathy. I asked to cancel the policy immediately and they did not argue, did not try to figure out how to keep us as customers just put me thru to the cancellations department. BE VERY WARY when dealing with Youi. GET EVERYTHING IN WRITING every year and review it all carefully every year as they change their policies, chanrge you more each year and give you less cover! After many phonecalls with them, their "gimmick" is their over frendliness - I was called 'lovely' 1/2 a dozen times by one person and other non-professional terms by others - not professional at all. Cancelled today, gone to Allianz for $1200 per year less!
Find out how Youi Home and Contents compares to other Home and Contents Insurance
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Aren't all insurance companies a scam? Youi is no different. You pay your insurance year after year after year to help protect you from theft and damage that could be caused by any number of things, things which are out of your control. The one and only time you make a claim in about 20yrs, for completely unexpected damage and YOUI rejects it… Read more
entirely. Scam, sham...however you want to describe it, avoid home insurance with YOUI. Horrible. YOUI will no longer get money for nothing from us.
Getting a Youi Quote for Contents Insurance Unlike most insurance companies, you cannot complete a quote online without an agent calling you back. I found the agent personable and polite, but the process was repetitive and time-consuming. I had to repeat all the information I had already submitted online. For me, this process was a waste of time. Eventually I was so annoyed at their process I terminated the call and went elsewhere. Show details
Recent reviews
Professional and friendly service. Best quotes that always save me $$$, way below other insurance companies. Easy policy set up, clear concise information. Definitely recommend Youi for service and $ savings. Show details
Amazing support from David and his team , understanding customers needs , help us go through our hard time from hail storm damaged . Highly recommend Youi insurance company to anyone and my family and friends. Show details
wow what an awesome team of customer service people at youi, every time i have rang form anything they are so helpful and nice, on this occasion her name was India, so was so friendly and helpful. Show details
After contacting Youi regarding our Aircondition unit they immediately organised for a company to come out and review the problem. Sensus Airconditioning came out two or three times keeping us informed as to what the next steps were to be always on time and friendly and willing to listen to what we wanted. All the time Youi also kept in touch to… Read more
see how everything was progressing and how we were. The whole claim was handled by both parties very professionally.
I have had a few dealings with Youi in the last 6 months re home insurance and they have been excellent each time. The thing I like most is how quickly they answer the phone. Yep there is a brief menu to get through but once through that my call was answered immediately. Staff are polite and very helpful. Show details
My whole family has been insured with Youi for around 10 years for home & contents, boat, trailer, cars. We have had to make several claims over the years, some quite large due to hail storm damage. My most recent claim was for water damage to our house. I've always been so impressed with how Youi handle our claims, and can't speak highly enough of them as an insurer. Show details
I've been gathering email quotes so I can assess all my options at once and without pressure. After entering all info Youi wouldn't show me a quote, but instead I immediately received a call and was then asked to provide all my personal details. I gave up after a few minutes because it was clear they were going to ask me all the same questions I had just provided online. Terrible high-pressure tactics and they have lost me at the first hurdle. Show details
Find out how Youi Home and Contents compares to other Home and Contents Insurance
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Youi Insurance is a complete standout at the moment in the vast field of insurance companies. Their pricing is highly competitive and the customer service representatives go out of their way to find you the most reasonable quote. They are courteous to deal with and their product knowledge is outstanding. I have both house & contents and car insurance with Youi and couldn't be happier. Show details
Awesome service from Koda She had to walk me through all the blurb as part of the policy but was worth the time and effor when I realised a saving of $1032 from my previous policy new offer. AMAZING, very pleased to have the grand in my pocket than RACQ's Bill Mason Show details
Gil from QLD was amazing and his customer service was outstanding. He was so patient while I discussed our home and contents insurance with him as we were leaving another provider. He explained everything in detail, and we felt reassured that we definitely made the right choice changing to Youi. Also a big thank you to Mia who I originally spoke to regarding a quote. Show details
We saved $600 with Youi when we changed house and contents across from AAMI who we’d been with for many years. Youi staff were excellent and without even asking reduced our car insurance that we already had with them. Very impressed. AAMI didn’t give a toss that we were leaving and didn’t even try to match the difference. So much for loyalty! Show details
Just wanted a quote for H and C insurance. Filled in the on-line form. Agent rang me back within about 30 seconds, and then I had to answer every question I had just answered on the form. After wasting 20 minutes, he gave me a quote for $333 a month. Told him it was way too high, I was not interested, and not to contact me again. Of course, I got… Read more
an email this morning asking me to complete my purchase of the policy. I got an almost identical policy from another insurer for $182 a month!!! Have emailed Youi, telling them to not contact me again, but they have a track record of harassing people, so I expect more emails or phone calls. Keep away from this company!!
Went to get a quote on home insurance after a recommendation by my neighbour, 10 metres from my home and who IS insured with this rabble. My quote was shut down and refused shortly into answering questions. The reason??? We don't insure your area due to "inundation", which by the very meaning of the words, refers to floods. We live 900 metres… Read more
above sea level, on the top of a hill. The nearest CREEK is 60 metres below us. I always opt out of flood cover, because it's not relevant to our area, but now it is. My neighbour is insured with them, but I got declined. Never, repeat never have I had a claim in 45 years. That's OK, I just made my yearly donation to Australian Seniors. Absolute fools!!
Great to have instant contact with a person, and not an unending choice of options on the phone. Vicki was very helpful and came up with a very attractive quote for home contents insurance. Happy to recommend Youi for great service and great prices. Malcolm Show details
Tried to get a quote on line and had to endure 30 minutes of faffing about where the salesperson asked me stuff I had already answered. After getting annoyed at the time wasting I pressed for a quote and received one that was well over 50% more than our current insurer. Waste of time. Btw I didn't take out insurance but I had to answer questions regarding the type of insurance. Show details
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