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Youi Home and Contents

Youi Home and Contents

4.0 from 1,268 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Youi

Reviews

  • Value for Money
    3.8 (288)
  • Transparency
    3.6 (232)
  • Customer Service
    4.0 (287)
  • Claim Resolution Time
    • <1 week (10)
    • 1-2 weeks (6)
    • 2-4 weeks (6)
    • 1-2 months (7)
    • 3+ months (16)
  • Claim ApprovedYes (30) · No (22)
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SUN SUN
SUN SUNGreater Melbourne (Outer), VIC
  • 21 reviews
  • 12 likes

Stay away

published

Don’t have in claims in 20 years been quoted almost triple the price of my current insurance (car/ home) don’t know way customer service mansions that’s how’s the system works

  • Value for Money
  • Customer Service
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Thetruth
Thetruth
  • 12 reviews
  • 11 likes

Waste of time and money to claim

published
  • Incentivised Review No
  • Coverage TypeHome Only
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Brian H.
Brian H.
  • 2 reviews

Beware of Shifty Online Quotation Practice

published

After completing in a comprehensive and extensive online questionnaire Youi sent me a quotation with (concealed/hidden) 'extra' conditions greyed out in a black box at the bottom of the quotation email which gave them an excuse to inflate the price when I tried to buy the policy. The final premium rose by over $200 when I answered their 'extra' questions which as far as their liability is concerned should not have altered the price given the original bank of questions. Needless to say, I did not buy a policy from them as the extra premium and shifty practice raised major concerns about their reliability in the event of any claim. Beware!!!

  • Incentivised Review No
  • Coverage TypeHome & Contents
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RyanK
RyanKHunter Region, NSW
  • 9 reviews
  • 4 likes

Seriously 1 hour for a quote

published

Spent an hour on the phone today when all I wanted was a quick home and contents quote. They just asked the same questions I had previously answered on the phone. Complete waste of my time. They want to create a friendly environment but nobody I repeat nobody wants to spend an hour getting a home and contents quote

  • Incentivised Review No
  • Coverage TypeHome & Contents
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Rachel
RachelDarling Downs, QLD
  • 5 reviews
  • 4 likes

Quote for Home and contents insurance ridiculously high

published

I contacted Youi to get a quote for home and contents insurance after receiving my current insurers renewal premium which was $1300 for a year. I had already got quotes from other insurers which were between $1350 and $1650 pa. The Youi representative came in with a quote of $7000 !!! which included a 20% discount for having car insurance with them. I asked him if there was an error in the calculations as other companies were thousands of dollars cheaper with exactly the same information and he assured me there wasn't and it was something to do with living in a rural town. Needless to say I did not take up Youi's offer.

  • Value for Money
  • Incentivised Review No
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Michelle
MichelleSydney, NSW
  • 3 reviews
  • 1 like

Zero assist with a claim waiting and waiting over 8 months now.

published
  • Value for Money
  • Transparency
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Nice2Know
Nice2KnowAU
  • 59 reviews
  • 45 likes

Downright rude and intrusive during the quote process

published

If you want to do a quote online, don't bother, they will get you so far and then insist on calling you. Part of the quote is to get a pin sent to your phone - apparently for them to then reveal the quote. Not so, it is so that within less than a minute they call you. If I wanted to speak to someone or follow up on a quote, I would call. Then over the course of the day, they called not once, but 3 times - so very intrusive.

  • Transparency
  • Customer Service
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YouICriminals
YouICriminalsSydney, NSW

Outright criminals and should be shut down - AVOID

published

The reviews here don't lie, YouI are TERRIBLE for home insurance, basically criminals happy to take your money and not pay out obvious claims from the recent storms. I'm surprised they haven't been shut down yet after previous law suits from ASIC and the like. Shady company, awful customer service, will find every which way to dodge a legitimate claim, they alter building assessment reports to suit themselves, honestly please don't use this "company".

  • Value for Money
  • Transparency
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Brad
BradGreater Melbourne (Inner), VIC

Steer clear

published
  • Incentivised Review No
  • Coverage TypeHome & Contents
Brad
Brad
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Sturmer R.
Sturmer R.South East Queensland, QLD
  • 4 reviews
  • 3 likes

Worst Insurance Company Avoid them

published

I had a claim and instantly the investigator was pretending to be a police officer, making threats and was racist. The he started with the inappropriate questions.

Needless to say they denied my claim as i thought it inappropriate to ask why i didnt live with my wife as we went through a break up and it was a very upsetting time. So they kept pushing and denied my claim as i would answer why. I have a clean record, no claims, have a fulltime job, haven't made a claim in over 10 years, but they use that as the reasoning. Maybe because I'm aboriginal ? and live it a rubbish neighbourhood.

  • Value for Money
  • Transparency
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Dishonest company! Avoid at all cost!

published

I bought Building (Comprehensive) insurance plus H&C, CTP and Comprehensive Motor insurances with Youi. My home succumbed to a landslide in Apri'22 due to continuous heavy rains in NSW. Youi after doing the asessment rejected the claim stating the retaining wall as defective and non-compliant with building code. There were no issues with the retaining wall. Youi failed to make safe my property and wouldn't pay for extended temporary accommodation for my family. Yet you were happy to take my money when I renewed my policy.
They stuffed us around for 5 weeks moving us from place to place. Terrible experience! Dishonest company. There is no point signing a contract with these guys.

  • Incentivised Review No
  • Coverage TypeHome & Contents and Home Only
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kong K.
kong K.
  • 2 reviews
  • 2 likes

Too slow and reluctant to address the claims

published

We have a home insurance with youi. The home is at bridgemam downs, QLD 4035. The home was damaged badly by the storm in Brisbane in February 2022. We reported to youi and made claims accordingly with a lot of photos. It is more than a month since then, we are still waiting to hear from youi. It is getting very frustrated as you could understand.

  • Value for Money
  • Customer Service
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Home and Contents Insurance

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VERY expensive, don't give price online, call and waste your time

published

Most websites give you a price once you put your information in. Not Youi. I purposely have NOT contacted them for a number of years because they DON'T give a price online and call you. They read a whole lot of information to you (which is only relevant IF you buy the policy) so not necessary for them to spend 20 minutes to read it out to you. Then they give you a price which is NOT cheap ($1374 compared to $831 from Qantas Insurance). AVOID

  • Value for Money
  • Transparency
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HonestHoncho
HonestHoncho
  • 10 reviews
  • 8 likes

Terrible company, go elsewhere

published

5 weeks after storm damage and they still haven't sent an Assessor to my water damaged house, they won't respond to emails / online portal messages, no loss of rent paid yet, and I now have huge doubts if they will even pay the claim after I now see all the negative feedback here in these reviews. Not expecting anything now from these scammers.

  • Value for Money
  • Transparency
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Victor L.
Victor L.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 4 likes

Worst insurance company I've dealt with

published

Storm damage to my property from last October. Very prompt in getting out an assessor and repair quote written up. When decided to proceed with damages and pay the excess, company turns around saying youi builders wont do the work as no warranty. Said I was happy to proceed without warranty (given the house is old).
They have then decided they will NOT FIX the house, and says they will only pay me out, minus the excess. I find a different builder who says the damages that were quoted were no where near enough. Sent them a new quote from a local builder to which it was rejected.
A storm damaged property with insufficient funds to repair. Truly a dishonest company.

  • Value for Money
  • Transparency
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Questions & Answers

Taipan
Taipanasked

Does Youi insure retirement houses built on land not owned by the house owner?

No answers
Taipan
Taipanasked

Does Youi insure retirement houses built on land not owned by the house owner?

No answers
Carl
Carlasked

How can you Rate 4 Star with so many Bad 1 Star Reviews?

2 answers
Gaz
Gaz

Bots. Lots of bot reviews

Carl
Carl

Bot?

See all Youi Home and Contents questions

Get an answer from our members and Youi representatives

Details

Youi offers Building & Contents Insurance, Building Insurance, Contents Insurance, and Landlord Insurance.

What have reviewers thought about Youi Home and Contents?

Reviews for Youi Home and Contents have overall mostly been positive, however the majority of those posted in the last year have generally either been average or negative.

Among positive reviews, Youi’s customer service was praised, with users saying that representatives and assessors were knowledgeable, thorough, and helpful. They also appreciated how comprehensive their quotes were, saying that they knew exactly what they were insured for.

There were also some negative reviews of Youi’s policy. Among these, one notable point of pain was the length of time that Youi took to process claims, with some reviewers saying that claims could take months to be finalised and paid out.

Some reviewers also took issue with the online quote system, which made them provide a mobile number which they then called without actually providing the quote straight away.

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Home and Contents and Motorcycle
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