1,551 reviews
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Youi continues to completely fail neurodiverse customers when it comes to accessibility and basic customer support. Every other insurer I deal with provides alternative ways to make payment if auto-renew isn’t available. Youi requires a PHONE CALL. For someone with anxiety and ADHD, that process alone can be incredibly distressing. After days of… Read more
building myself up to finally make the call, the very first thing that happened was being placed on hold which immediately sent my anxiety through the roof. Then I was simply told “too late.”
Too late? After communication had already been sent and ignored?
Never again, Youi.
The entire process has been unnecessarily stressful, inaccessible and exhausting, and now I’m forced to start all over again because nobody actually listened or responded in the first place.
Well I think YouI are a pretty good insurer. But my home and contents policy renewal was an increase of 19% this year. I rang up to complain and they reduced the increase to 12%. No changes, just had to ask. So what's the story? If you don't want to be ripped off you need to ring up and ask please don't rip me off??!! Show details
Reviews with attachments
Excellent service! – Excellent and prompt service! I thank two offices, Tiana and Ban. Tiana prepared everything, but I had to talk to my Boss (my wife). After approval, Ban finalized my insurance payment to my satisfaction. Thank you very much Michael Show details
Nice customer service – Spoke to Nat what a lovely guy, very pleasant & helpful thanks so much Show details
I’m a new policy holder and pleased to join the YOUi family – They answered all my questions and gave me reassurance that what I required would be included in the policy. They had time and patience and called me back on the time and day prearranged. My needs were met. I didn't have anything to compare it with so don't know if the price was cheaper. They were friendly on the phone. Show details
- +5
Beyond expectations! – We could not have had a better experience with our assessor. Sean was the first on site in our area to assess our flood devastated shack following the 22/23 Murray River floods. We were previously led to believe that this event would be a nightmare with our insurer and it could not have been any further from the truth!. Sean was genuinely… Read more
compassionate and reassuring from day 1. He provided everything he promised quickly and efficiently, and went over and above to make sure we were satisfied with every step of the recovery process. Every other shack in our area (20 + shacks) are still waiting on their insurers to resolve and settle their claims!. Sean has totally restored our faith with this insurer. We have just gladly renewed our policies on 4 properties as a result. Thanks again for making this very difficult and distressing time so much easier for us!
- +3
NYE Bushfire destroyed my home, but thanks to Youi I felt cared for and protected – I was one of the people who lost almost everything in the Black Summer Bushfires on the NSW South Coast. I was also lucky enough to be insured by Youi. While other insurance companies deferred to the government disaster clean up, I was one of the lucky ones, covered by Youi. My entire property was cleaned up by the end of March, many months before… Read more
my neighbours.
One thing that really stood out for me, was how they showed genuine compassion. Whether through the regular calls from Hannah at the office in claims, or Haydon the assessor. Every step through what was a very difficult and emotional experience, was handled by their team with the greatest care. I've attached one such example, where Youi provided for bright blue shade cloth to cover the fencing around the house prior to demolition. Why? Because I was scared the injured kangaroos I'd hand raised, who were already highly stressed, might injure themselves further on the fence. Youi worked with me, to ensure I was a happy customer (as happy as I could be under the circumstances anyway).
If you are unlucky enough to lose your home, Youi's policy provides for 20% of the insured sum to cover demolition and removal and trust me, you WANT that. Many insurance companies only have 10% cover. Read your fine print folks. On the negative side, Youi's home insurance is pretty standard and won't cover things like fencing or water tanks (thank you to all who donated to Red Cross for helping me buy new water tanks), but in my experience, I still think I'm a winner being insured with a company who not only follow through on their policy promises, but do it with kindness, compassion and understanding. THANK YOU YOUI.
P.S. Get a valuation done on your home and ASK THEM what it would cost to build it again now to current standards. Then add 10% to help cover things like DA Applications and all the other hidden costs. Do the same with your contents. When you calculate it, you're probably only thinking of big ticket items, but when you have to purchase absolutely every single thing for a home, all those small items add up. Many of us are underinsured and an insurance company can only pay you for what you've covered for.
I'm so thankful I was insured with Youi when this disaster happened. So many properties weren't cleared until June/July when I was way ahead and already getting my new build approved by then. Thanks Youi and BIG BIG thanks to Hannah and Haydon.
Latest follow-ups
Taking almost 5 months (leak in November) to repair a leak in the roof which ended up taking less than 2 days of work to complete. Builders requested an asbestos report in January which they did and I received a copy from Youi, I read the report and… Read more
could see no asbestos detected. The Youi assessor felt otherwise and said there was asbestos and that the builders would need to come out and do another quote to include removing the entire ceiling in lounge and hallway etc. 2 months later still waiting for progress until I started to follow up almost daily. Finally a message from builders saying they would need to complete an asbestos check before they did the work. Explained to them one had been done (which they had done) and that [Name Removed] from Youi had deemed asbestos despite the NAD (no asbestos detected) finding. Builders searched for the report and then found it and advised what I had thought and the report had said NO ASBESTOS DETECTED. Rang Youi spoke to assessor who had claimed asbestos and suddenly he reads the report and says there isnt any - this is 3 months after he tells me there was. So builders finally told they could go ahead. Hole patched which was the size of a tennis ball. The builder used less than a sheet of gyprock. Painted the next week and now complete (mid April).Incidentally the claims officer/manager who looked after our claim spoke to me once and this was after the work had almost been completed. Well done Claims Officer/Manager on your outstanding contribution to our claim and experience(sarcasm). I sent many emails to Youi over the time and even asked for the case to be escalated as a person on the phone told me I could do this - never heard back from my this. Most emails I would get the automated response of we have received your message and someone will get back to you.
Follow-up · A month after my review where I was told Youii would contact me regarding it. I haven't heard a word. Good to see their disgraceful service continues.
Amazing support from David and his team , understanding customers needs , help us go through our hard time from hail storm damaged . Highly recommend Youi insurance company to anyone and my family and friends. Show details
Follow-up · We was happy with Youi insurance company . The staffs were friendly and helpful understand your stressed . Waiting for claimed a bit long but we understand there were many other people making claims also . The best of all the pay out is cover all hail storm damaged. We are very happy with Youi insurance . We will be stay with them for many years ahead . Thank you so much Youi .
Made a claim today. Advisor was extremely helpful and courteous. Made the claim process so far very clear and straightforward. Would highly recommend service to date Show details
Follow-up · Claim settled very quickly. I am very satisfied and impressed with the professional way the claim was managed. Would highly recommend Youi.
Positive reviews
Changed to Youi for car, home building and will say that I am totally satisfied with the quality of customer service and value for money and ongoing help that Youi have provided me with. I definitely would recommend Youi Show details
Switched to Youi for car, home building and landlord insurance for a few years now and have to say that I am very, very satisfied with the quality of service and value for money they have been providing year after year after year. Show details
Find out how Youi Home and Contents compares to other Home and Contents Insurance
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This is my second year with Youi and I just can't fault the professional approach of each one of their representatives I have spoken to. I have found them all to be very friendly and extremely helpful. Its been a pleasure to speak with them and do business with Youi. Show details
Negative reviews
Your advertisement indicates that you are the cheapest on the market but that's not right i have been getting quotes from other companies and your is the dearest so ill stay with the one i have already got Show details
It took a very long time and a lot of questions before I could get a quote. The quote was unbelievable high. (Years of experience, there is a very slight chance that I will insure anything with You) Show details
Please don't invade user privacy by forcing to enter phone number followed up with a phone call when shopping around for insurance quote... It's insulting and shows lack of respect for customer's time. If every insurance company did this kind of game, it will waste alot of time just for shopping around. Instead leave a contact number for customer to reach out for any questions or concerns regarding the quote. Absolutely terrible experience Show details
Recent reviews
Affordable, knowledgeable and friendly service. Quick to take my call and always try to give me the best price possible. I recently had to upgrade my home insurance to include solar panels and battery. I was with YOUI already but decided to shop around . What an eye opener, other companies were at least double the price for the same policy. I… Read more
think I will stick with YOUI for quite some time for home insurance. I also have comprehensive car insurance with YOUI which is very good, not too pleased with the CTP Greenslip price though, so I will reassess that when the time comes.
I rang to change the address on contents insurance for our young adult daughter who is renting in Melbourne. The contact person at Youi, Kate understood the nature of the call, was helpful, humorous and understood the brief completely. She offered monthly payments which will keepthe cashflow in our family smooth across the year. Kate also… Read more
explained the pros and cons of altering the amounts of the insured values which was really helpful. Well done Youi.
Well, my house and contents renewal was due did the ring around as I was with Apia and had noticed it had jumped quite a lot. Got a few quotes online through compare the market but what quotes I got back we’re still more expensive than Apia so then I decided to ring Youi. I have done this every year when my house in contents comes up for a renewal… Read more
and every time Youi has been more expensive. Well spoke to a really nice person and I could not believe it to get everything that I had with Apia four $40 less per month, which was a saving of $500 a year so I went ahead with it. I have not dealt with Youi before so hopefully everything goes well . So all goes well when my car insurance comes up for renewal, I will be ringing them to see if they can do a better deal. The only negative thing I have to say is I hate their ads on the TV.
Julia provided excellent customer service from the outset. She explained the coverage offered in detail, reviewed all of my details to ensure they were correct and is an excellent sales person, continually reinforcing the features and benefits of the Youi product and price point and asking for the business. Having been in the General Insurance… Read more
business for over 20 years as an underwriter, Julia is the exception and not the rule in a competitive and at times, high pressure industry. 10 out of 10.
I’m extremely satisfied with YOUI and both of the staff Les and Ella that I have had the pleasure of speaking to before I decided to go ahead and purchase home and contents insurance. I have saved over $600 per annum by choosing Youi and have insured building and contents for a significant amount more than my previous insurer as well as every… Read more
other company I have received quotes from. Les and Ella made the process so easy to complete through their professional abilities and thorough knowledge. Nothing I asked either of them was any trouble. A great AUSSIE insurance company to do business with. Thanks so much.
Find out how Youi Home and Contents compares to other Home and Contents Insurance
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I took out a policy today with Youi ,they were so friendly and helpful,They saved me over $200 a month, on a competitor i had been with for over 40years, i would Highly Recommend Youi anytime,Thank You Youi. Show details
Professional and friendly service. Best quotes that always save me $$$, way below other insurance companies. Easy policy set up, clear concise information. Definitely recommend Youi for service and $ savings. Show details
Shortly after the loss of a beloved family member, a tree in my backyard was struck by lightning and split halfway down its trunk. According to the terms of my policy, this did not qualify as an insured event as there was no direct damage to the structure of my home. I expressed by frustration at the irony of the fact that if I took no action, the… Read more
tree would almost inevitably fall onto my house, cause extensive damage, and ultimately cost Youi far more than the sum of my original claim, had it been honoured. A compassionate and lateral-thinking claims advisor actually suggested that I escalate my case to a complaint. Youi came to the party and made a goodwill payment that covered the costly removal of the tree, less my excess. They could have simply denied my claim, and I would have grudgingly accepted it. This kind of customer-first service is almost unheard of. I cannot recommend this company too highly. Every person I have dealt with (Chanel, Madison, Gill, Kelsey) has been exemplary. To all Youi employees, you can hold your head high and feel proud to be working for a company with great values.
Dealt with Jack - unbelievably easy to speak with - professional, knowledgeable, patient and polite. I was so impressed with how easy he made the whole process. Ended up insuring house and contents and 2 cars. He saved us a LOT of money. Thanks for making what could have been a very stressful excercise, so rewarding. Great job!! Show details
I have just cancelled our home & contents police which we held for 4 years. It was roughly $1500 more expensive than other polices however we had it as we were covered (or so we thought) for our granny flat which is an airbnb. When discussing a renewal price hike of nearly $1000 they said we were not covered for our granny flat/airbnb and never… Read more
were. When taking out the policy I remember spending a long time on the phone with the gentleman and explained in detail what we required in our insurance. What a waste of time and money that was. So, in the last 4 years we have paid roughly $15,000 without claim. The attitude today when I asked why the policy does not have our requiements listed and why wer are not covered for our specifi needs I was put on multiple holds and got little explanation, no aplogies, nothing really except apathy. I asked to cancel the policy immediately and they did not argue, did not try to figure out how to keep us as customers just put me thru to the cancellations department. BE VERY WARY when dealing with Youi. GET EVERYTHING IN WRITING every year and review it all carefully every year as they change their policies, chanrge you more each year and give you less cover! After many phonecalls with them, their "gimmick" is their over frendliness - I was called 'lovely' 1/2 a dozen times by one person and other non-professional terms by others - not professional at all. Cancelled today, gone to Allianz for $1200 per year less!
Initial contact and assistance could not have been better. Moved from another provider who was over $300 a month more expensive. After this experience, 2 cars will also be insured with Youi very soon. Show details
Aren't all insurance companies a scam? Youi is no different. You pay your insurance year after year after year to help protect you from theft and damage that could be caused by any number of things, things which are out of your control. The one and only time you make a claim in about 20yrs, for completely unexpected damage and YOUI rejects it… Read more
entirely. Scam, sham...however you want to describe it, avoid home insurance with YOUI. Horrible. YOUI will no longer get money for nothing from us.
wow what an awesome team of customer service people at youi, every time i have rang form anything they are so helpful and nice, on this occasion her name was India, so was so friendly and helpful. Show details
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