??!
1 photo
Australian Phone Company

Australian Phone Company

4.6 from 7 reviews

Reviews

(6)
(0)
(0)
(1)
(0)
  • Transparency
    5.0 (3)
  • Customer Service
    4.7 (3)
Ryan Trent

Ryan TrentMelbourne

  • 3 reviews
  • 1 like

Great service, good quality

published

Used Spintel before, was unreliable, failed to port our number, and over an hour hold times. Australian phone company is flawless, less than 2 min hold all three times I had to call them. Call quality is flexible as well, we can use our own settings unlike some of the larger companies like TPG which lock you in.

Reasonable pricing.

Transparency
Customer Service
Vishal

VishalGreater Melbourne (Metropolitan), VIC

From first contact, Australian Phone Company has exceeded expectations, fast response times, almost immediate response

published

This review is specifically regarding support staff I have been communicating .
They know what exactly I was asking and response was prompt with sort accurate solution.
Unlike many big Australian Telco where you ask something and they comes up with generic typical answer which never going to resolve your issues but creates more confusions.

highly recommended , specially IT people , if you advising someone VOIP and configuring VOIP for businesses then Australian Phone Company would be best as their support staff seems like highly trained IT persons.

Transparency
Customer Service
Gareth Church

Gareth ChurchLaunceston, TAS

  • 2 reviews

Great Virtual PBX System

published
Transparency
Customer Service
Home Phone Service Providers

Find out how Australian Phone Company compares to other Home Phone Service Providers

Know better, choose better.

Compare all

No support

published

I have tried to move to this company but after an email and 2 phone messages no one has returned my call. I would not like to need them urgently if my phones were down for our business.

Brad

BradAU

  • 10 reviews
  • 6 likes

Great Alternative for Mobile Voip

published

I ditched my landline and signed up with Australian Phone Company as a way of having a landline number available on my mobile phone.

I used the Zoiper app which has all of the Australian Phone Company settings pre-configured.

It was a quick and easy set up and great value.

I’m now saving a fortune on calls and plan costs.

They also have excellent customer service and have quickly responded to a couple of emails I sent asking basic questions.

gumble

gumbleNSW

  • 11 reviews
  • 25 likes
  • Verified customer

Great low cost VoIP Provider

published

Have used Australian Phone Company for a few months now and they have proven to be a great provider of low cost VoIP.
I have dealt with customer service who were very prompt and helpful with reply's, and found a solution to an issue that my ATA didn't support, so applied a rule to my account to ban overseas calls.
I have been using this service on Fixed Wireless NBN and only costs me $3.95 a month for unlimited local and national calls.

Johnny

JohnnyBRISBANE

  • 3 reviews
  • 1 like
  • Verified customer

Best VOIP provider EVER!

published

I never come online to review telephone company's but this one has to have another review.
By far the BEST VOIP company I've ever been with. Very good customer service, Emails back fast and professional.

Great rates for around 3 bucks get all local and national calls and cheap mobile rates.
Ported my number twice to Australian Phone. NO issues.

Seriously consider this company if you want to save money on your VOIP phone and ditch those big expensive telcos!

IF only they had NBN or Mobile, I'd probably use them for that too.

Questions & Answers

Kate W

Kate Wasked

Good morning I am enquiring about a residential landline for the Dianella area in WA. Can you tell me whether your service provider covers this area and provide me with information on costings for the service. I don't think I require internet service however if you have a bundle on offer I would like to know the costing arrangement. But at this stage I am seeking specifically the landline costings. Regards Kate.

2 answers
Ryan Trent
Ryan Trent

They don't offer internet as far as I know. VOIP should work where ever you have a reliable internet connection even on a mobile app. Pricing in regards to your usage. For a single line it ranges from $0 PAYG - $18.95 All you can eat

Kate W
Kate W

Thanks I pass on the dinner aspect. Cheers. YUCK

Breenus

Breenusasked

How do I find out about VOIP service for my home? Costs? Etc, Michael

2 answers
Gareth Church
Gareth Church

I don't believe Australian Phone do residential - they're business only.

Breenus
Breenus

Domestic or not, Australian Phone Company?

Breenus

Breenusasked

I have a broadband supplier already. I want a voip service provider separate from my broadband supplier. Can you do this? Thanks, Mike

1 answer
Gareth Church
Gareth Church

Yep. It's totally independent of your ISP. Your landlines will work on any Internet connection.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.