Australian Phone Company

Australian Phone Company

Australian Phone Company
4.5

13 reviews

PositivevsNegative
85% · 112 · 15%

Transparency
4.4
Customer Service
4.4
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Reviews

13 reviews
Harry
HarryAlice Springs, NT2 posts
 

Web site could be better ,service is excellent

I found the web site a little confusing to order the service. Found the person to person communiction excellent in setting up the account and equipment. My ISP changed their equipment which did not allow my phone to register, the tech support resolved the issue and treated me as an intelligent person.
Ron L
Ron LSouth-Eastern Region, NSW5 posts
 

After Years of Service, they derserve more than 5 stars

We have been using Aust Phone Company for years, in our Holiday Rental.
Everyone has access to use the phone, and the overall costs to us are peanuts.
On the times that we stay at the house and use the service, we have never had a bad connection or drop out in any of the calls, and we have never had to make contact with them over any issues.
It's like living in Hi-Tec Heaven.
jack j
jack j8 posts
 

VOIP services best in business

We implemented a cloud VoIP service with these guys for a retail store and they were awesome. It's not as easy as getting a 3rd party to install the system so you need to be a little tech savvy. Pricing is awesome and the call quality also. I would implement more systems with Australian Phone Company. Their tech support is just that, tech support, so you won't get routed to some call centre in the Philippines.
Graeme
GraemeCentral Highlands and Goldfields, VIC10 posts
 

Easy signup. Great service

As a former MyNetFone residential customer, I was migrated to Vonex along with others and found the experience significantly lacking. My VOIP device needed to be restarted daily to reestablish connection and I was being charged more. Not a happy chap. Long story short, I took my time researching alternatives and arrived at Australian Phone Company. I'd never heard of them before, but their inexpensive plans (comparable to MyNetFone) combined with good reviews convinced me to given them a go.

I could not be happier. My queries have been handled promptly and the transfer was handled efficiently. My VOIP device has been online since day one without the need for restarts. The service over NBN Fixed Wireless is clear. Not a single issue.

Alex
AlexSouth East Queensland, QLD
 

Great support

I don't normally write reviews but stumbled across this and just want to add that yes this company has excellent support! They made things very easy for me, the guys are friendly and easy to get a hold of, and very helpful. We went from Telstra who has the worlds worst support, to Aust Ph Co who are fantastic, so very happy. Saving a ton of money now too so very happy.
Robb
RobbMid North Coast, NSW4 posts
 

Woefull . for a phone co that you can NEVER make contact

I have an account & am trying to establish a NEW service. Unbelievable ! ! for a phone co that you can NEVER make contact with I'm having the same trouble April 2022 as previous post( Unable to contact No response received ! ) So it demonstrates what you can expect !
Ryan Trent
Ryan TrentMelbourne18 posts
 

Great service, good quality

Used Spintel before, was unreliable, failed to port our number, and over an hour hold times. Australian phone company is flawless, less than 2 min hold all three times I had to call them. Call quality is flexible as well, we can use our own settings unlike some of the larger companies like TPG which lock you in.

Reasonable pricing.

Vishal
VishalGreater Melbourne (Metropolitan), VIC
 

From first contact, Australian Phone Company has exceeded expectations, fast response times, almost immediate response

This review is specifically regarding support staff I have been communicating .
They know what exactly I was asking and response was prompt with sort accurate solution.
Unlike many big Australian Telco where you ask something and they comes up with generic typical answer which never going to resolve your issues but creates more confusions.

highly recommended , specially IT people , if you advising someone VOIP and configuring VOIP for businesses then Australian Phone Company would be best as their support staff seems like highly trained IT persons.

Gareth Church
Gareth ChurchLaunceston, TAS4 posts
 
Transparency
Customer Service
John
John
 

No support

I have tried to move to this company but after an email and 2 phone messages no one has returned my call. I would not like to need them urgently if my phones were down for our business.

Brad
BradAU13 posts
 

Great Alternative for Mobile Voip

I ditched my landline and signed up with Australian Phone Company as a way of having a landline number available on my mobile phone.

I used the Zoiper app which has all of the Australian Phone Company settings pre-configured.

It was a quick and easy set up and great value.

I’m now saving a fortune on calls and plan costs.

They also have excellent customer service and have quickly responded to a couple of emails I sent asking basic questions.

gumble
gumbleNSW15 posts
  Verified

Great low cost VoIP Provider

Have used Australian Phone Company for a few months now and they have proven to be a great provider of low cost VoIP.

I have dealt with customer service who were very prompt and helpful with reply's, and found a solution to an issue that my ATA didn't support, so applied a rule to my account to ban overseas calls.

I have been using this service on Fixed Wireless NBN and only costs me $3.95 a month for unlimited local and national calls.

Johnny
JohnnyBRISBANE3 posts
  Verified

Best VOIP provider EVER!

I never come online to review telephone company's but this one has to have another review.

By far the BEST VOIP company I've ever been with. Very good customer service, Emails back fast and professional.

Great rates for around 3 bucks get all local and national calls and cheap mobile rates.

Ported my number twice to Australian Phone. NO issues.

Seriously consider this company if you want to save money on your VOIP phone and ditch those big expensive telcos!

IF only they had NBN or Mobile, I'd probably use them for that too.

Questions & Answers

John K.
John K.

Do you have a walk in store to have face to face service?

bUNYA PARK
bUNYA PARK

what are your annual charges .can you better $39

bUNYA PARK
bUNYA PARK  

what are your charges,can you better $39.

Ryan Trent
Ryan Trent  
bUNYA PARK
bUNYA PARK  

You never really answer my question, I take it you are much dearer than southern phone for 12 month with them we had our own home phone and only made a few call out,andvery few in. It is only for my wife who wont use a mobile phone

bUNYA PARK
bUNYA PARK

What are your annual service plans. How can I join your company?

bUNYA PARK
bUNYA PARK  

we have house set or land line with southern Phone

See all Australian Phone Company questions

Extra Information

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