Australian Phone Company

Beyond 5 Stars! – I've been with Australian Phone Company for many years for my business, and their support has been exceptional in every way. The service is excellent, and both phone and email support are equally fantastic! I couldn't be happier—highly recommended!

Australian Phone Company has shocking service – This Australian Phone Company has shocking service. I had a VOIP phone service with them for around three months, and then they suddenly gave my VOIP (DID Number) to someone else with out any notification and yet they were still sending me low credit emails. Also no one ever answers the phone during normal business hours and there is always a… Read more

recording service saying every time that your call will be answered shortly & after waiting for 12 min and more the recording changes & says no one is available & hangs up on you this happens every time. I have now contacted the Telecommunications Ombudsman for a full investigation as want my VOIP number back. When every you have problem with this company they don't care about you. The sooner they close down the better

Web site could be better ,service is excellent – I found the web site a little confusing to order the service. Found the person to person communiction excellent in setting up the account and equipment. My ISP changed their equipment which did not allow my phone to register, the tech support resolved the issue and treated me as an intelligent person.

After Years of Service, they derserve more than 5 stars – We have been using Aust Phone Company for years, in our Holiday Rental. Everyone has access to use the phone, and the overall costs to us are peanuts. On the times that we stay at the house and use the service, we have never had a bad connection or drop out in any of the calls, and we have never had to make contact with them over any issues. It's like living in Hi-Tec Heaven.

VOIP services best in business – We implemented a cloud VoIP service with these guys for a retail store and they were awesome. It's not as easy as getting a 3rd party to install the system so you need to be a little tech savvy. Pricing is awesome and the call quality also. I would implement more systems with Australian Phone Company. Their tech support is just that, tech support, so you won't get routed to some call centre in the Philippines.

Easy signup. Great service – As a former MyNetFone residential customer, I was migrated to Vonex along with others and found the experience significantly lacking. My VOIP device needed to be restarted daily to reestablish connection and I was being charged more. Not a happy chap. Long story short, I took my time researching alternatives and arrived at Australian Phone… Read more

Company. I'd never heard of them before, but their inexpensive plans (comparable to MyNetFone) combined with good reviews convinced me to given them a go.

I could not be happier. My queries have been handled promptly and the transfer was handled efficiently. My VOIP device has been online since day one without the need for restarts. The service over NBN Fixed Wireless is clear. Not a single issue.

Great support – I don't normally write reviews but stumbled across this and just want to add that yes this company has excellent support! They made things very easy for me, the guys are friendly and easy to get a hold of, and very helpful. We went from Telstra who has the worlds worst support, to Aust Ph Co who are fantastic, so very happy. Saving a ton of money now too so very happy.

Woefull . for a phone co that you can NEVER make contact – I have an account & am trying to establish a NEW service. Unbelievable ! ! for a phone co that you can NEVER make contact with I'm having the same trouble April 2022 as previous post( Unable to contact No response received ! ) So it demonstrates what you can expect !

Great service, good quality – Used Spintel before, was unreliable, failed to port our number, and over an hour hold times. Australian phone company is flawless, less than 2 min hold all three times I had to call them. Call quality is flexible as well, we can use our own settings unlike some of the larger companies like TPG which lock you in. Reasonable pricing.

From first contact, Australian Phone Company has exceeded expectations, fast response times, almost immediate response – This review is specifically regarding support staff I have been communicating . They know what exactly I was asking and response was prompt with sort accurate solution. Unlike many big Australian Telco where you ask something and they comes up with generic typical answer which never going to resolve your issues but creates more confusions. … Read more

highly recommended , specially IT people , if you advising someone VOIP and configuring VOIP for businesses then Australian Phone Company would be best as their support staff seems like highly trained IT persons.

Great Virtual PBX System – I'm another person that doesn't often write reviews, but these guys are great. Their public-facing web site looks pretty crummy and their logo looks like it's clipart, but the back-end portal is really slick and the feature set is spot on in my opinion. They have lots of features I care about, like easily being able to set up work hours and rules… Read more

for handling after-hours and holidays. They also allow you to set up multiple accounts per user, so you can have multiple devices that will all ring when your extension is called. This makes setup of incoming call handling really easy.

Support has been ok. If phone lines were critical to us I'd probably pay more for a supplier with more support staff, but each time I've emailed in they've had a useful response first reply and average response time has been about 24 hours which is fine given the price I pay.

If you're looking for a really good back-end PBX at an excellent price these are the guys to go with.

No support – I have tried to move to this company but after an email and 2 phone messages no one has returned my call. I would not like to need them urgently if my phones were down for our business.

Great Alternative for Mobile Voip – I ditched my landline and signed up with Australian Phone Company as a way of having a landline number available on my mobile phone. I used the Zoiper app which has all of the Australian Phone Company settings pre-configured. It was a quick and easy set up and great value. I’m now saving a fortune on calls and plan costs. They also… Read more

have excellent customer service and have quickly responded to a couple of emails I sent asking basic questions.

Great low cost VoIP Provider – Have used Australian Phone Company for a few months now and they have proven to be a great provider of low cost VoIP. I have dealt with customer service who were very prompt and helpful with reply's, and found a solution to an issue that my ATA didn't support, so applied a rule to my account to ban overseas calls. I have been using this service on Fixed Wireless NBN and only costs me $3.95 a month for unlimited local and national calls.

Best VOIP provider EVER! – I never come online to review telephone company's but this one has to have another review. By far the BEST VOIP company I've ever been with. Very good customer service, Emails back fast and professional. Great rates for around 3 bucks get all local and national calls and cheap mobile rates. Ported my number twice to Australian Phone. NO… Read more

issues.

Seriously consider this company if you want to save money on your VOIP phone and ditch those big expensive telcos!

IF only they had NBN or Mobile, I'd probably use them for that too.