Australian Security Systems The Protector Series Standard

Does exactly what it says on the tin – I actually purchased two systems for rental properties we own, this was a while ago, only I don't believe in reviewing a product until you've experience of its ability and longevity. When initially installing there was a problem pairing the siren on one of the systems, after calls to Tech Support it was decided to return the siren to be looked at.… Read more

It turned out to be a fault with the siren, not my installation. So a replacement was sent. I received the second siren about a week later and it paired with the panel at the first attempt. These systems really are simple to fit and use, it does take someone with a little knowledge, just enough to programme a video should do it. As long as you read the manual thoroughly and familiarise yourself with all the processes needed to pair each part of the system, then these alarms are so easy, Tech Support can be hard to reach sometimes but they will get back to you in the end. I've now had these systems functioning for over 18 months now with no problems. Well worth the $, good value for money and do exactly what it says on the tin. I would definitely buy from Australian Alarms Again.

As a reference I'm a 55 year old, not too tech savvy but managed to fit this alarm system with ease. Just make sure to set up a reminder on your phone, or just keep an eye on the sensors, if they flash when not being triggered, then they need new batteries. Simple as that, the system won't work if you don't change the batteries.

Ring doorbell is rubbish – I purchased a ring doorbell and was unable to even get it to detect my wifi network. I have not had problems with any other devices connecting to it, only the ring doorbell. The ring doorbell is rubbish. Save your money and dont wait it on this completly useless device there are many others on the market of much better value than this rip off Show details

Excellent DIY Security System – Got the Protector series II deluxe kit. Simple to set up, great tech and back up support. Would recommend to anybody wanting a DIY security system. Cheers to all at Australian Security Systems

Protector Series II and Camera System – Protector Series II and Camera System. Absolutely amazing service, value for money products, easy to install and would highly recommend. Haven't had any issues with either of the systems and they work!

I love my security camera – "I love my security camera. I now feel much more secure at home knowing that the camera is recording. It works really well and was easy to install. Australian Security Systems are a great company to buy from and are more than happy to help and give advice.

Basic quality but does the job – It is cheap materials but once set up it does the job fine. The instruction manual needs an update as some of it doesn’t make sense so I just used my experience of setting up my old system to get the hang of it. One sensor kept false alarming didn’t matter where I put it so I reprogrammed the whole set and now it appears to be ok. Only criticism… Read more

is the design of the plastic on the back of the sensors isn’t flat so sticking them to the wall with Velcro is difficult and I didn’t want to drill them in. Found if I put a few thick layers of double sided tape it stayed up ok.

If I knew then what I was getting for the price ($650) I would just buy a better quality alarm system for two hundred more and have more faith in it lasting. Will see how it goes but it is very cheaply made and I’m not sure based on reviews below it was worth it.

Faulty battery backup system – After an initial slow response from the company things have greatly improved both in company communication and battery backup life. The backup battery is supposed to last between 24 and 48 hrs but on the two products that I purchased the battery only lasted around 7 to 8 hrs. Replacement products have finally arrived under warranty and the initial test on one panel gives and impressive backup battery life of 40 hrs and the second panel 30 hrs.

Improvements possible – Ordered the product and the online ordering system seem smooth. Front office lady/girl answering the 'phones was polite and helpful. Product arrived okay and was well packaged. Found misleading, missing and erroneous information in the user manual so emailed tech support. No response until I followed them up a few days later. Even then they didn't… Read more

answer all the (clearly listed) questions. I gave up after three attempts. Web site claims 24/7 tech support but that is not true. Product was easy enough to install but only if you can read between the lines of the manual. Hope I never have to make a warranty claim because I have no confidence that it will be handled properly. The product has potential but not with the current business model. Would I recommend this to my friends ?... no.

Quality service, quality product – "Great product, and great service. The protector system was easy to install and having the peace of mind in knowing that technical support is only a phone call away, means no added installer costs. I highly recommend Australian Security Systems for your security needs."

Really happy – Bought this system a month ago and it has been great, its really easy to use and when i needed a little help programming the siren i called the tech support and they helped me set it up in 5 mins. Overall im very happy with my purchase and have recommended to my friends.

Awesome System !!! Very Reliable – I want to take the time to THANK Australian Security Systems!! I have had 2 systems fail on me in the past.. I am now going on 2.5 years and havnt had 1 problem.. this morning when I armed my alarm again, this is what promtped me to write this review.. couldn't reccomend these guys anymore for a better and reliable system

Good security system for the Price – Great system and customer service needed with a few questions was fast and helpful. PIR sensors have quite a limited range and you need to play around a lot to get angles right and they need to be positioned very low (unlike regular sensors). However system is easy to install and program with some great functions, like messages and the ability to arm/disarm via the mobile etc. Very easy to order & fast delivery.

Another satisfied customer – Very impressed with your customer service and the speed of delivery of the products. All the components worked and pricing was competitive. I also thought your website was easy to navigate through - quite user friendly. However I was a bit disappointed that batteries were not supplied for door sensor but so far l am very happy with the system.… Read more

Just one suggestion - I think the User Manual whilst very good, could be a bit more explicit in relation to explaining the various system functions for example what does "Stay Mode" mean?

Love love love this alarm system! – We installed these alarms just over 3 years ago and absolutely love it. We feel so much more at ease having this security system! It was so easy to install and anytime we have needed any help or had any questions the service support has been awesome and we’re always able to assist us! Before I purchased the protector series I did a lot of research and these were by far the best value for money and I’m so happy with our purchase!

Cheap with compromises – I've had mine installed 4 years ago now but have been getting more frequent false alarms in the last 2 years (soon after the warranty expired). All are triggered by failing PIR sensors that I had to remove the battery completely to stop the alarm even when the unit is in standby mode (not armed). Just last week the external siren have failed as… Read more

well.

The alarm system is definitely one of the cheapest on the market and is as easy to install as advertised. But it comes with some compromises. The menu is not exactly user friendly. The button press beeps can get quite annoying after a while and each button has different sensitivity. The overall design can be more stylish.

Technical support was responsive but not helpful. The system was indicating a test signal from the PIR even when it is in working mode. At the end, they admited there is no solution and said that's just how it works.

For the price of the system, it is a good unit for the period of the warranty. It did it's work. Especially when you get a discount on home insurance when an alarm system is installed. But now it is used more as a visual deterrent than anything.

So Good ! – Thanks for the great service ! .. What an awesome set up I have now with access to my security at the tip of my fingers ! .. Cant beat it ! .. Cant wait for the hard drive to arrive !

Great product – Purchased this system for our new home as we wanted extra security with our young one around. So far I have found it great. It was easy to install and am feeling much more at ease with it installed however it has been set off a couple of times just by our dog so it is quite sensitive but I guess that isn't so bad. Would recommend

Low priced alarm with premium features – I have had this system at my home for the last two years. I initially bought the Protector Series 1 that worked fine with an Aldi SIM Card but due to Telstra switching off the 2G/GSM network ( Aldi uses the Telstra network), I recently upgraded the panel to the Series II that works with 3G. After installing the upgraded 3G panel I had some mobile… Read more

reception problems. To fix this problem, Australian Security Systems (ASS) provided me with a replacement panel that works perfectly now.

The system is easy to install and program. The arming and disarming function via SMS is very handy as well as the alarm notifications via SMS.

The 9V batteries on the PIR (motion) sensors last between 6 and 9 months depending on how much movement I have in that room. However, the door sensors batteries (23A12V) last a shorter period of time, between 2 to 3 months. I would recommend you use good quality brand batteries. The remote controls use A27 batteries that I have replaced only once in the last two years.

I had one PIR and one door sensor that became faulty which ASS exchanged as part of their two-year warranty program.

It is an inexpensive system with features that are comparable to premium systems. Also, after the shutdown of the Telstra & Optus 2G/GSM networks you will not find many other security alarm brands that have upgraded their systems to 3G, leaving you with no option other than using the landline function only, which would have limited functionality.

Ongoing costs for this system are:

- 9V batteries for the PIR sensors, which would need replacements every 6/9 months approximately.

-Door sensors ( 23A12V) batteries that need replacement every 2/3 months.

- The remote controls batteries ( A27) last longer ( one replacement in two years).

-To activate the SMS function, which is very handy, you will need a SIM card. Suggest you use a long expiry plan( Aldi, Optus and Vodafone have them) and its cost would depend on how much you use the SMS function to arm/disarm the alarm. I personally use an ALDI SIM card on a 365 days expiry. A $15 recharge should be enough for a year, especially if you don't use the SMS arm/disarm function and use the remote controls instead.

Be aware that the advertised sensor's low battery notification feature does not work. Therefore, you will need to monitor the sensor's operation yourself. A lack of a motion red light in the PIR sensors or a door open red light in the door sensors would mean a depleted battery.

The good:

Good customer service

Two-year warranty

Mobile 3G compatibility in addition to landline connection

Easy to install and program

Capability to add additional sensors and accessories, such as remote panel, wired siren, door bell, panic button, glass breakage sensor, etc that you can purchase from ASS.

The not so good:

The advertised sensor's low battery notification feature does not work

The panel comes with a very short power cable.( 1 metre long approximately). A nearby power outlet is required or an extension lead is needed.

No indication on the external siren when arming the alarm. The blue light flashes only when disarming it.

I am happy to give it 5 stars and I hope you find this review useful.

Poor Customer Service – This is a mum and dad outfit. All OK until you have problems and then they filter their calls to the assistance mobile number and never return calls. You need to make many calls and then, just maybe you will get some assistance. A pity as when the system works it is not bad for the money BUT BE WARNED, based on our experience YOU WILL get faulty… Read more

equipment and need assistance. To date we have had 1 x PIR + 1 x External Siren replaced. With the closing of 2G, whilst this is a 3G compatible unit you will have to find out for yourself who is the right telco to use for SMS ----- and it is a little technical -------- You will get nil assistance from ASS (Aust Security Systems)!!!!!

Perfect system for home or business – A Smart and affordable security system. Easy to use , install and operate. Ideal for home and business. working great with phone line or GSM. I have used mostly on GSM and works as wanted.

This is great... best system yet !!! – Installed The Protector Series 3yrs ago. All is great. Recently upgraded to the 3g model, smooth change over. I can't fault Australian Security Systems tech support are Aussie & easy to understand

Good products, but beware of some advertised features – I have been using the Protector Series for over a year now, it's the time to give a review of the system. I installed the Protector Series in my newly built home last March, and the system literally saved by house for being totally cleaned up by two thieves. The system promptly called my phone when the PIR was triggered, and scared the would be… Read more

thieves away. I held this system in high regard, however, over time I since found some of the advertised features do not work as below:

- Low battery SMS alert never worked. The system false alarm a few times as a result. ASS acknowledged this issue and have no solution for me.

- Door sensor battery drainage issue, the battery barely lasts 3 months, again caused the system to false alarm. ASS acknowledged this issue but again do not have an answer for me.

- The panel unit is a pain to clip on if you want to change SIM card.

- The wireless external strobe light some times does not work when the alarm is triggered. Sometimes once it's triggered accidentally you cannot shut it off and you have to wait for the 1 minute alarm to ring out. Imagine you accidentally triggered it at night, you can't shut it off immediately.

- Now with the shutdown of 2G, you have no choice but to spend hundreds of bucks more, not ASS fault.

In summary, DON'T BUY the Protector Series, if you want to get this, buy the Series II (worked with 3G) but make sure all the advertised features I highlighted above worked first. I don't plan to upgrade as I am not sure whether those advertised features worked with the new Series II.

I could have given it 2 stars, but it did saved my house from further destruction earlier on so I guess it's an OK system.

Doesn't do what it should, terrible support – Owned < two years. Pet sensors commonly set off by our small old cat, control system sometimes doesn't respond to SMS. Technical support rarely responds. Don't feel secure with it.

Great support from Australian Security Systems – Received a technical support phone call two seconds after I posted the product review below as "Helpless". Evidently I spoke too soon. The faulty item has been promptly replaced free of charge and everything has been working well. Thanks Australian Security Systems for addressing the issue promptly. I am a happy customer now; I am no longer "Helpless"

Job done – The manual was sufficient in guiding the installation. Functionality and user interface was suitable enough for my family to operate. Being said, this does fit our purpose for now, but I will probably push for a more complete home system in the next 6 months, like an automation setup [link removed]

Low quality product and poor customer service – Purchased the top of the line system two months ago, with the 2 year warranty period, and followed setup instructions. Everything, including the GSM sms function, worked well for approximately one month when we noticed that the internal siren in the main alarm panel failed. Sent and email requesting a replacement unit under warranty. I was… Read more

advised that a technical support person would contact me to do some more diagnosis; so far I heard nothing from the techie.

Not sure why they need to further diagnose a simple fault that developed with the internal siren. This is just a simple warranty claim for a defective product. Sent another email. Hoping they will honour the 2year warranty that they advertise.

Similar systems available on online shops for approximately 35% of the $800 that we paid to Australian Security Systems. Cheaper systems would probably last longer than 2 months, the customer service would probably be better too.

Very disappointed with Australian Security Systems both in product and support quality.

an excellent system! – After reading the manual it was very easy to set up and works really well. I'm surprised that the remotes will work from so far away! Brilliant!We are very happy with our system.

It Works – Finished installing our Professional package, it took awhile to lean what to do then tailored our system to our needs. Once learned a very easy system control. One sensor a dud easily replaced. Aldi Sim, simple to install. Kristie & Chris helpful with any problems. Recommend this product, one happy customer.

Excellent! – I ordered the Deluxe Kit which was very easy to install. It works great and meets our requirement. Fantastic service and good price. I would recommend it to my friends.

Great system delivered on all promises – System easy to set up and operate, installed for couple months and working great. We are 3000 k's from home and piece of mind Is great. Bird hit window, we rang neighbor they found bird. System told us when they walked into carport. Three words describe this system" Piece of mind" Great job guys.

Great system. There are some ways for improvements – I have a deluxe kit that I have upgraded with the pet friendly PIR sensors. I must admit the system is great. Very easy to configure. The built-in SMS notification is really great. The reason I have not given the maximum score is because there are way for improvements: 1. First of all it does not work with Aldi Mobile sim cards. Aldi Mobile uses… Read more

Telstra 3G network (not 4G) and apparently they use a different radio band rate. Do not follow my steps and do not waste $5 for the sim card from Aldi. The system will not work with it.

2. Pet friendly sensors are not really that friendly. I have a small dog - Jack Russel - and the sensors are triggered very often. I have put them as high as possible, but sometimes it just goes off.

3. The beeping for the Stay Arm is kind of stupid. The stay arm is intended to be used when you are at home. Usually I turn it on for the night. However, it beeps for the whole 50 seconds (I have setup this delay for my Arm setting). If you happen to activate it while the kids are asleep they will wake up for sure.

4. The report SMS are only going to one mobile. There is no way to setup another for the report SMS (such as Arm/Disarm). It would be great if you could configure multiple mobiles (similar to Alarm SMS) SMS alerts needs more features

Best decision we made!! – Just a quick thank you for the great job Australian Security Systems did on our alarm system at home and in my office. My family and staff have found them to be incredibly easy to operate and we all feel so much more secure especially with the "panic button"that if we happen to have an intruder, one press of this button will set off the alarm and… Read more

off they run and help is on it's way!

I did extensive research before choosing your company and I am not dissapointed with my decision, it's not only the best value for money alarm system on the market but also the easiest to use. In our dealings I have found you and Kristie to be very honest and professional and I would not hesitate to recommend you to anyone who is seeking a bit more security in their lives. Ease of use, the panic button, the entire product is great. Very professional and honest company.

amazing product – just had to take the time to review Australian Security Systems. . we have now added an additional unit to our caravan.. easy to install..no false alarms and works completely on dc if you need it to.. we found this a fabulous feature as we often free camp. Exciting to see an Australian company leading the way in wireless products. immediate… Read more

delivery with a very easy set up manual.

even got an email to ensure we were happy. Howzat..

highly recommended.

well done to you..

August 15th 2018 Update: Awesome and easy to set up

Had to write a review for this Australian company. Definitely setting the benchmark in customer service. Also very happy with the quick reply from their tech support to my silly questions.

Well done easy and high quality nothing