Auto Parts Co

Don't use – Terrible customer service, no refund policy for brand new unused items returned promptly. Store credit only without sufficient stock. Had to purchase some parts unwilling to use my store credit. Parts wrong and damaged my car, contacted company, no reply or response. Stuck with repairs needed to my car and unwanted parts. 100% not recommend and will never purchase again on principal

DO NOT USE THIS COMPANY – This business sells products that may not fit your vehicle, then when you receive the item and it doesn’t fit they hold you ransom to the terms and conditions you tick to place the order. Only offer a store credit and also charge a re stock fee. Don’t support this business and save yourself the hassle. Modern day stand over tactics. Dawgs.

Terrible - slow, charged for premium service for items listed in stock when they weren’t – Ordered a product that was listed in stock, they ordered the product in, then sent it via the cheapest courier they could find. It’s now one month since ordering the product and I still haven’t seen it. To add insult to injury, I paid $300 for a courier expecting it to arrive within a week (Toll Express was listed as their courier). They used… Read more

“DirectFreightExpress”, which would have only cost them $150 max to send the item.

I paid a premium with them because they listed the item as “in stock” on their site (they said they had 3 in stock). It was quite obvious from their lack of movement on the order for 2 weeks that they ordered it in, then sent it on to me. This is an illegal practice.

Outstanding customer service – I was researching smaller battery boxes then the one I already have, and I came across APC4WD website they had a extensive selection of automotive parts, accessories, and camping equipment, I found the hulk portable battery box on their website at a great sale price. I emailed customer service to confirm stock availability and dispatch times, and… Read more

was pleasantly surprised when I received a reply from Jye within a few hours, they were very helpful and professional, they confirmed that there was one left in stock and confirmed it was the lithium compatible model I was after. I placed a order the following day and emailed customer service thanking them for there customer service and for promptly answering my questions, to my surprise by midday I had tracking information for my item dispatched same day! Now you can't complain with that sort of customer service in this day and age. I can recommend APC4WD very highly the service I received was AAA very polite, customer focused and had the knowledge of the items that they are selling.