Still waiting for almost $10,000 refund more than 3 months later!
Booked for cruise in 2020 which was cancelled for Covid. Initially took the future credit but with the uncertainty requested refund in March 2021. Still waiting ..... Booked through travel agent who booked through wholesaler. All are passing the buck! Still waiting for almost $10,000 in refunds. Disgraceful behaviour.
The non cruise staff response is appalling
I have booked twice before with RCCL (Azamara and Celebrity) and three times through a travel agent. The customer service responses have been a joke. You may as well not contact them as nothing gets resolved. This detracts from the excellent on board experience.
Azamara Quest - Cairns to Singapore
Booked our cruise through Cruise 1st and the process was smooth and efficient. The cruise itself was an enjoyable experience but the collective 5 days at seas were somewhat boring as found on ship activities during the day dull and unexciting. Trivia Pursuit sessions need to be more generalised and bingo is not one of our preferred activities. However the staff, dining, food experience and night time entertainment were all very good. The port highlights for us were Thursday Island, Darwin and Komodo. The other Indonesian stops were not all that...interesting and we had already been to Bali previously. Included drinks in our price worked well and no complaints with service and delivery. Stayed in a Balcony room which was small but functional and clean. Provided self service laundry facility is very popular and crowded but the other laundry option is expensive.
AZAMARA JOURNEY AND THE BALTIC SEA
We boarded the ship in Copenhagen and departed in Stockholm after an 11-day journey visiting some interesting ports on the way.
We had a Stateroom with balcony booked. The cabin was small but manageable. Only comment we must make is that the design of the bathroom is very small with a shower difficult to manage for bigger persons. The room was very clean, and the bed was comfortable. The room attendants looked after us well.
Food was of high quality and came in great variety. The cruise was an all-inclusive one, but there are also drinks ...
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Best cruise ever!
Joined the Azamara Quest in Mumbai ,December 2011, 12 days cruise to Singapore.
On joining the ship everything was process so fast (unlike Princess cruise, but to be fair smaller passenger capacity) Signed up for the Wine/beer package) great value, though wine/beer free along with soft drinks for all meals.
On shore excursions excellent, always a crew member with us, made sure that everyone used the hand cleansers getting on/off the coach, well done! ( Costa Allegra take note! not even in dining rooms all the cruise!) Crew very friendly, nothing was too much trouble,love the anytime dining especially that you can sit in the buffett area and don't have to get all dolled up!
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