Balti Biryani Holland Park

Always delay (more than 1 hour delays during weekends) for take away food – I am a regular customer of Balti Biriyani, Holland Park. For almost 3 years, I order takeaway food at least twice a month or sometimes every weekend. It has become a norm of this outlet to say that the food will be ready for collection in 30 mins (at the time of ordering through the phone). But they have NEVER delivered even after 1 hour many number of times. My house is 10 mins away from the outlet and I leave my house after 1 hour of ordering to avoid waiting time at the outlet. Sometimes, limited parking is an issue. Their usual answer is busy with more orders and sorry. My question is that you very well know its so busy during the weekends, why not the owner hire additional staffs just during the weekends? Why are the customers made to wait for more than 1 hour. Today, the staff refused to provide the owner's contact number and he insisted to talk to the Manager, whom he says is also busy at that hour. So what is the solution for the waiting customers? I have seen frustrated delivery persons like Doordash or Uber Eats have even waited and cancelled their pickups due to long wait. These are not good signs for a good business. You say too many orders, that means you have more than enough business, and why can't you hire additional staffs only for the weekend at least, to fix this problem. This is ridiculous and frustrating. People come to you since they like your food and what respect you do have for your customers who support your business? You must not get angry with your customers and should not treat them rudely for your incapability and incapacity.