15,637 reviews
AI reviews summary
Pros
Cons
Verdict
The service offers a convenient and varied range of fresh, healthy meals that are well-suited for time-poor individuals. However, the experience is significantly marred by a rigid subscription model, frequent billing disputes, and inconsistent food quality regarding meat textures. Practical issues with damaged deliveries and difficult-to-navigate customer support remain recurring pain points.
I have now had 10 of the meals from YouFoodz. There isn’t a single one that I have finished or even liked. I’ve tried heating from fresh to heating from frozen. All of them are bland and dry. I might as well buy a frozen meal from Aldi.
I tried 1 meal of youfoodz from our local I.G.A store and I couldn't eat it, it was a pasta with prawns , "3 prawns" all I can say is I am so glad I tried one meal first before ordering online especially after reading these reviews and the way they are taking control of people's money in bank accounts,it does sound like disgusting customer service.
Hi Vicki, Thank you sincerely for sharing your concerns… Read more
Years ago I used to buy Youfoodz online for my daughter. Never had an issue. I stopped though when my daughter was diagnosed with coeliacs disease and they didn't offer GF meals in their menu. On the 19th September,2026 I got an ad pop up on Facebook as I was scrolling and clicked on it just out of curiosity to see if they supplied GF meals now. … Read more
As they don't, I stopped looking and went into other things. The next day I noticed I had $74.73 taken from my account from Youfoodz. I hadn't ordered anything obviously. They fraudulently taken my money. I used the email address that PayPal supplied and emailed them but it bounced back. I put in a dispute with PayPal then. I also found an online chat on Youfoodz site which I used and explained what had transpired. They said they would refund the money in 3-5 business days and said because I clicked on the ad, it automatically subscribed me again and started up a subscription taking funds immediately. I never received any food thank God but I never received my refund either. I contacted PayPal again after enough time went by and they said Youfoodz is not going to refund the money. I am on a disability pension and $74.73 is a lot of money to come from my account. Youfoodz it seems by hundreds of reviews I read last night are scammers who do this trick regularly. Shame you can't even trust Australian companies now let alone overseas ones. I'm totally disgusted in this business and would give them zero stars if I could.
Hi Danni, Thank you sincerely for sharing your concerns… Read more
Reviews with attachments
Very fresh ingredients. Very tasty meals with fabulous sauces. Huge range to select from. Very clear selections, for example: calorie controlled, carb conscious, good protein, diabetic ready etc. Love YouFoodz. Show details · 1
- +6
Healthy, convenient, variety Delicious, easy, reasonably priced. Started using to increase variety and reduce executive function hardships (doesn't need me to be organised or make alot of complex decisions) #ADHD #Autism etc Outsourcing dinner, in a healthy, easy, not expensive way. Portion control all sorted. Has options for smaller… Read more · 1
serving sizes and side dishes/deserts.
I love the healthy, quality juices.
Regularly recommend.
I buy the healthy balance range mostly, I don't like using a microwave, so I transfer into an oven proof dish.
I LOVE that the vegetables are never mushy/overcooked. They still have bite, but are never undercooked.
The texture is perfect for me.
Easy and convenient and the meals are full of flavours. Delivery service is fantastic update with option to track and photos sent to you on delivery. Show details · 1
Really nice tasting food. I have to watch my saturated fat intake so a lot of my meals contain chicken, but the variety is good. Show details · 1
My review relates to their customer service - very poor customer service after receiving expired meals. The meals are good, but the online customer service is atrocious. My Youfoodz delivery arrived on 29 August, but one meal had a use-by date of 27 August and another of 28 August. In other words, both meals were already past their use-by dates… Read more
when delivered.
I contacted Youfoodz through its online chat and asked for the two meals to be replaced. The process took close to an hour. I was repeatedly sent through the same automated questions, asked to confirm that I was the account holder multiple times, transferred between the virtual assistant and agents, and left waiting for responses.
After I clearly stated that I wanted the meals replaced, Youfoodz instead applied a $20.58 credit to my account without first asking whether I accepted that resolution. I believe the credit can only be used on a future order and expires after one year. I then had to explain again that I had requested replacement meals, not store credit. I was finally told that Youfoodz only delivers once a week and could offer a credit or refund instead.
Sending meals that were already past their use-by dates was unacceptable. Having to spend nearly an hour navigating an unhelpful chat system, only to have my clearly stated request disregarded, made the experience considerably worse. A straightforward food-safety complaint should have been handled promptly and professionally.
Hi John, Thank you sincerely for sharing your concerns… Read more (+1 reply)
If you are happy to demolish the mother earth and destroy the environment buy Youfoodz ! Their packaging incurs HUUUGE amount of plastic, cardboard and electricity I will never ever damage our environment any more and this was my first and LAST order Show details
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The order page is misleading, the meals # shows your total order but once you checked out it’s lesser. You might think you saved but you didn’t.
Hi Ardii, Thank you sincerely for sharing your concerns… Read more
Has been a customer for nearly a year. However, recent deliveries showing decline in quality such as a chicken rice with no chicken. Also packages come broken multiple times. I finally decided to end subscription this morning when the delivery came with 2 meals broken and their contents spilled everywhere in the box. I ended subscription today so hopefully won’t see any further money deducted like others reported Show details
Hi, Thank you sincerely for sharing your concerns in… Read more
Again youve taken money out of my account yesterday I deactivated the account 2 weeks ago yet again this morning sick of this, Stop taking money out of my account when im not even ordering this food Refund my money today
Hi, Thank you sincerely for sharing your concerns in… Read more (+1 reply)
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I made an account with youfoodz on 1/4/26 and was first charged on the subscription of 5 meals in order to view the meals. I got charged $1 authorisation on the same day and then got misled to be charged for subscription. They asked for your card details first before you can see the meals you want. Having got scammed on this site on that day , I… Read more
got charged for subscription in 5 boxes. I quickly contacted the agents on youfoodz saying I was not impressed with being misled in a meal subscription and being charged. My order was being cancelled there and then and I was informed my account is deactivated and 7 days on, 8th April today , I got a shock from PayPal I got charged $66.93 for a 5 meal subscription recurring. This is misleading, do not order from this company and do not make an account or click on to any subscriptions! This was cancelled on the same day along with the account yet I still got charged 1 week on.
I had spoke to [Name Removed] from youfoodz. I m now waiting for my refund which will take up to 5 days
Hi Sharon, Thank you sincerely for sharing your… Read more (+1 reply)
- +5
$140 order lost, no notifications, poor support: I had a very disappointing experience with Youfoodz, primarily due to delivery failures and poor customer support. I am confident I updated my delivery address prior to my recent order, as I went through the full account setup process again, including updating delivery details and instructions.… Read more
However, according to Youfoodz support, the change did not save in their system.
There were also no notifications to prevent this issue — no reminder to finalise meals, no delivery confirmation, no tracking, and no delivery notification. I only thought to check for this information after receiving a promotional email encouraging me to select next meals.
The only communication I received was promotional in nature. I did not receive any notification confirming my order, dispatch, or delivery. As a result, I only became aware of the delivery the following day, by which point the box had been sitting at the wrong address for over 24 hours and was no longer safe or usable.
At a minimum, it is the company’s responsibility to ensure customers are clearly notified of delivery timing and location so orders can be received and do not go to waste. Requiring customers to actively check an app for this information is not reasonable for a paid delivery service.
Customer support was slow and unhelpful. Responsibility was placed entirely on me despite clear gaps in system reliability and communication. I was only offered a $15 refund out of $140, with the remaining amount dismissed because it was paid via a gift card — despite this still being a purchased form of payment.
After further follow-up, I was told the matter would be reviewed, then offered an additional $10 voucher to be issued later. Communication then stalled, with repeated “busy” notifications and no meaningful resolution.
Overall, this experience reflects a lack of accountability and inadequate customer communication. I would not recommend.
*Attached are supporting screenshots demonstrating payment value and method, the absence of delivery-related notifications (only promotional communication received), and the quality and timeliness of customer support responses, which remain unresolved.*
Hi Ashley, Thank you sincerely for sharing your… Read more
For the last month, at least one meal from each delivery has been broken / burst. Every. Week. For the last month. Emailed customer service last week and they said they’d quality check the next delivery which was complete nonsense because today’s arrived with TWO broken packets. Before the last month it was fine but now every delivery is bad. No… Read more
doubt they’ll respond with their “sorry to hear that” auto message but this has happened for over a month now with zero compensation or any actual help from customer service. Will follow up by reporting to food safety services for knowingly packing unsafe food for delivery.
Hi, Thank you sincerely for sharing your concerns in… Read more
Avoid had to get a new card to stop payments taken out for orders I cancelled due to bland meals. Show details
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The youfoodz fueld shredded beef ravioli was disgusting, all the shredded beef could’ve flossed my teeth it was inedible and the ravioli is clearly the packet cr#p you get from Cole’s home brand beef ravioli. Exact same taste. Disgusting couldn’t even finish it.
Hi Jocelyn, Thank you sincerely for sharing your… Read more
Pumpkin lasagne- no pumpkin just a whole lot of chickpeas and lentils and no bechamel sauce. Very salty. Looks and tastes like vomit.
Hi Kylie, Thank you sincerely for sharing your concerns… Read more
Latest follow-ups
Incredibly fresh for packaged meals and nearly as good as home-cooked! The portions are well-sized, the variety is great, and microwave prep couldn't be easier. I love the flexibility to freeze meals when needed—six a week works perfectly for my… Read more · 1
routine. Delivery is always reliable, arriving early Friday morning in insulated packaging with ice packs so everything stays fresh and intact.
Follow-up · Due to unforeseen circumstances, I recently had to skip a week, and it wasn’t an issue at all. I’ve since placed my order for this week, easily picking up right where I left off. Youfoodz’s flexibility and ability to fit around my schedule have been standout features of the service—even if I forget to manually pick my preferred meals, I still… Read more
Like others, I was drawn in by the 40% of first delivery. Most of the food I received was worse than college cafeteria food. Some of the worst. 1. Slow-cooked !amb - slow cooked meats should melt in your mouth - not this one, it was full of… Read more
overcooked meat, full of grissle. Hard to chew. The rest of the meal looked like someone’s vomit. Watery mashed potato, and unidentifiable orange vegetables that was also a watery mash. I wasn’t sure if I was eating carrots, pumpkin or sweet potato. 2. Roast Lamb. The lamb was overcooked and almost inedible. 3 Chilli Con Carne. My daughter ate this one and said it was worse in taste and texture than a frozen one she had bought from Aldi. 4. Fried Chicken and Gravy - the chicken was overcooked and hard to chew. Tasted like a poor copy of a KFC meal. 5. Youfoodz do not cook rice very well. Of 3 meals which contained rice, one was undercooked and the other 2 were overcooked and gluggy. The coriander rice in another meal was tasteless.
I found that meals that contained sliced chicken breast were the best of a poor bunch. I especially liked the Smoked Chicken Alabama.
I tried to cancel after the first few days as the quality of the food was so poor. I received the first delivery on Wednesday and tried to cancel on Saturday. However, I was advised that the next Wednesday’s Delivery was already locked in and couldn't be cancelled. So we reluctantly received (and paid for) a second delivery. If anything the food received the second week was even worse!
Youfoodz push the freshness of the meals in their advertising. However, fresh junky food is still junk! STAY AWAY FROM THIS COMPANY AT ALL COST. YUCK! YUCK! YUCK!
Follow-up · Our experience with the quality of the first 2 deliveries ensured that we will never purchase food from this company again. Delivery - both deliveries turned up on time, in foil and bubble wrap lined cardboard box. 2 large reusable ice packs took up the top and bottom of the box. The insulation was acceptable for cool spring mornings, but I… Read more
Hi Nita, Thank you sincerely for sharing your concerns… Read more
Meat tough and inedible - all I ate was the potato and pumpkin Show details
Follow-up · Their other meals are quite good.
Hi, Thank you sincerely for sharing your concerns in… Read more
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Positive reviews
Affordable food delivers to your door, you get to choose the menu. Keep it fresh or stock up and freeze meals. It’s so very adaptable to your life style without al the hassle of preparing it your self. Show details · 1
The variety of fresh meals with a good balance of protein, carbohydrates, vegetables containing vitamins and fibre delivered straight to my doorstep satisfies me Show details · 1
YouFoodz has some really tempting meal options, especially if you're looking for something convenient without sacrificing variety. The Creamy Chicken Carbonara looks rich and comforting, while the Honey Mustard Chicken sounds like a lovely mix of sweet and savoury flavours. I'd also be interested in trying the Pesto Chicken & Greens for something… Read more · 1
with a fresh, herby flavour and plenty of vegetables. I like that there are different options depending on what you're craving, whether it's creamy pasta or a balanced chicken meal with roasted veggies. Having meals like these ready to heat would make busy weekdays so much easier, especially when you want something satisfying without spending ages in the kitchen.
Negative reviews
I’ve always enjoyed Youfoodz meals so when I saw a team at my local supermarket I stopped to have a few kind words. The chap offered to add the discount he was offering to my account even though I said I wasn’t in need of any meals for a few weeks at least. When he couldn’t add it to my current account he encouraged me to open a new account, no… Read more
pressure he said, just keep the deal as a backup. He told me I had to select a date for the first order and a payment method. I should have seen the red flags but I got sucked in. It wasn’t until later that afternoon I found I had been charged immediately for my first order almost three weeks away. That meant my grocery money for that week was gone. I wasn’t too worried I read the fine print I had a ten day cooling off period. I was promised a refund twice. 6 weeks later looks like I’ll never see that money again. So be careful.
Hi Wil, Thank you sincerely for sharing your concerns… Read more
I don’t even want to give it one star!!!! Communication very bad, chatbot not working and called the phone number and there is that many people talking in the back ground you can’t hear what is being said to you. False advertising for free box. Different delivery date for the order (one was even in January?)and you can’t have it on the one you chose even though it was available when you ordered. Will not use again.
Hi Jean, Thank you sincerely for sharing your concerns… Read more
The company is making use of unreasonable and possibly illegal tactics for charging your account and placing a delivery order for you, without your knowledge. I merely logged into my account, with the explicite purpose of wanting to speak to a customer rep, and while that issue got resolved, I found the next day that a delivery had been… Read more
dispatched.
Upon speaking to the customer rep once more I am told that because it a Subscription service, the delivery is automatically reinstated. Well, that is not a good justification at all.
On top of that, the Customer rep offered a 50% reinbursement, when the food they forcibly delivered to me wasn't even to my dietry preference. It was only when I kept insisting on a full refund that the poor customer rep had to speak to their higher ups that he was able to provide the full refund.
Youfoodz needs to seriously look into its procedures and design and stop employing such misleading tactics to force customers to pay. Doing so is only making them lose customers and spoil their reputation. And given they have no monopoly in the market, it is extremely easy for people to move to other providers in the market.
Seeing the other reviews now, I realise that I am not the only one who had this experience.
Avoid at all costs.
Hi Krutarth, Thank you sincerely for sharing your… Read more
Recent reviews
Great food, but shockingly inflexible company delivery policies. I genuinely enjoy Youfoodz meals, but I am giving a 1 star rating due to the company's rigid and poorly thought out delivery policies. Four days before a scheduled delivery, I contacted customer service to request that the box not be delivered. I was not going to be in Sydney, so… Read more
I explicitly offered to pay for the box in full. I simply asked them to discard or hold the shipment so a meal package would not sit in my apartment building mailroom for days and rot. The customer service representatives stated that once food is assigned to a truck, Youfoodz has zero communication with their logistics partner and cannot stop a delivery, even four days in advance. Hearing that the food sits on a truck for days with no oversight or ability to intervene raises serious red flags about their supply chain and food safety. Because of these unreasonable policies, I canceled my subscription immediately on that call. As anticipated, the box was left unattended in the mailroom for four days, spoiling and causing a foul odor for my neighbors. The core promise of a meal delivery service is convenience. This could have been easily donated to someone needy rathe than it rotting in my mail room. Paying for a package only to be forced to let it decompose in a public hallway due to rigid corporate rules is the exact opposite. They make you feel taking a vacation is a crime! I genuinely hope the company improve their policies though I would personally never return to have another exhausting experience
Hi Sneha, Thank you sincerely for sharing your concerns… Read more
First meal Thai chicken curry, great. Second meal roast beef and veg. Beef slice very thick and tasted like it was engineered and not real. 3rd meal, chicken Kiyv, soggy sweet potatoes and very dry chunks of chicken, 2 small bits of broccoli. Disgusting, gave it to the dog. I shudder the thought of what 11 more meals in the fridge yet to be tried.… Read more
I received an order today I did not order. It does not work the way other food services work. Very complex app and confusing marketing type hype and confusion. I rang last night and managed to cancel through their overseas call centre having listened to a read script .
Turns out it is classified as a subscription service. You have to cancel or the deliveries happen.… Read more (+3 replies)
Hi Cheryl, Thank you sincerely for sharing your… Read more