Great before purchase - BAD after
They were 'lovely' while I was leading up to buy it. After they had my money, I was a nobody. Even when I went to pick it up, I noticed there wasn't any water in the Windscreen wiper reservoir, I informed the Sales Rep who was handing me the keys. Her reply was "oh don't worry YOU can fill that anytime". What I expected (and told her so) was that a staff member would smile and say "fix that in just a jiffy" and run off to find some water. Incidents like this make you wonder what else they missed on 'pre-delivery inspection'. I took it back for ...it's first service and told them about the "Pronunciation", they shrugged and said "yeah, we know, there will be an update out soon, will cost ya about a hundred and twenny bucks". Since then the Dealer has changed their business name (not sure if they were bought, or changed management), but when I took car for a service, they 'updated' the Infotainment (free), and now the pronunciation is much better. Shortly after the service, I was sent a text asking me to 'rate' them. I did, and the online rating system told me "In appreciation, your next service will be free". As my next service won't be for a year, I sent them an email to ask them how I would 'prove' my next service was free. And so far, after 6 weeks... no reply. So.... LUV the car... very little respect for the Dealer. Reception staff were rude, they never called back when they said they would, do not answer email. They are now called Sydney Volkswagen (or similar), hopefully the name isn't all that is changed.
Beware of capped price service scam
I purchased a brand new t5 transporter in 2013 and was given the capped price service schedule. My 30,000 km service according to the schedule was supposed to cost me $383 but it cost me $719 it turns out that the original price has gone out the window and they now charge $500 plus a pollen filter $81 and break fluid $138 it appears that they have purposely left the latter two items off the capped price and add them on when you take your vehicle to them.
There is no mention of a price increase or additional costs for pollen filter and brake ...fluid on the service schedule that i was given. This is an absolute disgrace barloworld! You should be ashamed of yourselves and you should not be in business. I am filing a complaint with consumer affairs victoria.
Save your money and go elsewhere.
Barloworld Volkswagen Mascot
* Reception staff rude and transfer call mid sentence. Sales consultant advised they have
received complaints about her.
* Staff do not call back when they say they will.
* No follow up call or e-mail to see how the new vehicle is going. (Mazda are wonderful at
Customer interaction such as this).
* Staff registered vehicle for business use when it should have been private, after many
phone calls and messages left. This was never resolved by the dealership or their
registration clerk. ...
Excellent buying process so far
I am in the process of buying a used C200 from the Moorabin office of Baloworld. The expeience so far is great, their sales person [name removed] came to visit me and manager [name removed] is helping to make the car in the best condition. I would add my feedback again after I use the car for a while but so far it's a nice experience
They are willng to serve the customers and provide the best quality
A little misunderstanding during the process but that was all fixed up
Breaking the ‘salesman’ mould
This was the first time we purchased a new car and so we were naturally apprehensive about the process of dealing with your typical ‘salesman’. What a pleasant surprise to deal with a team that is nothing like your typical car dealership. No patronising remarks, no talking to the male only, no hard sell to the point of queasiness…Our experience with [names removed] at Barloworld VW Bayside on the Nepean hwy in Moorabbin was consistently easy going and left us feeling comfortable and confident about the purchase of our new VW Tiguan 132TSI. We h...ave already recommended these guys to our friends and would happily drive the distance again. If you are thinking of buying a VW then we highly recommend them. Easy going and professional. Excellent service.
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